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Laura      2 days ago  # 27 March 2024 + 0 -

Will not process order!
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Debbie      5 days ago  # 23 March 2024 + -1 -

Keeps asking for mobile nu all my information is upto date
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Guest      6 days ago  # 22 March 2024 + 0 -

i cant log in
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Helen      9 days ago  # 20 March 2024 + 0 -

Keeps saying need mobile number to complete order when mobile number already there
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James      19 days ago  # 10 March 2024 + 0 -
Can’t place order

There was a problem processing your payment, please try again or try a different payment method.

I have more than enough on my account to spend owe nothing and I am in credit 60+ pounds yet I keep getting this message at check out been trying a week now
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Catherine hunt      21 days ago  # + 0 -

I have tried to put order through, cant get 6 digit code
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Dougie J      22 days ago  # + 2 -

Have tried to put order through but won’t let me progress to payment!
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Kim      25 days ago  # + 0 -

Can't log in won't let me change password says information wrong
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Fed up      32 days ago  # + 0 -

Can't log into Studio pay keeps telling me password is wrong although I could log into my account.
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Guest      32 days ago  # + 1 -

Keeps telling me that I’ve put wrong password in. I’ve changed password but still won’t let me log in
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Shannon      32 days ago  # + 0 -

Cannot place order on site and can’t change password which keeps saying is incorrect
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PWatt      32 days ago  # + 1 -

Unable to make an order, have reinstalled app and now says account blocked. Can get into Studio Pay but nothing else
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Mo      38 days ago  # + 0 -
Ms

haven't been able to log in for days or get through on the phone to make my payment. i do not want a missed payment recorded due to your own error. this is frustrating. been on the phone for over 1hr now and no one has picked up.
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Lesley      42 days ago  # + 3 -

Unable to finish checking out basket
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Guest      42 days ago  # + 3 -

Unable to complete purchase
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Nate lawson      42 days ago  # + 0 -

Client error?????
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Paul Duffy      42 days ago  # + 1 -

Not sending code to phone to complete order
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Trace      44 days ago  # + 1 -

Can not complete order, or make payment. Keeps saying client error
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Druid      45 days ago  # + 0 -

Tried all weekend to get into account, impossible! Phone waiting time over an hour
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Guest      52 days ago  # + 0 -

I can't log into my account. It's been 2 weeks of trying now. Happy with there goods but I now can't pay my bill. I am worried I may get fined for no payment because of this.
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Guest      54 days ago  # + 0 -

cant get into account cant phone so hard to make payment then they charge you for not paying account
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Steph      55 days ago  # + 0 -

Unable to order or make payment. Keeps saying I need to input info, but dosnt accept any info
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Paula      57 days ago  # + 0 -

Unable to make payment online
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Guest      59 days ago  # + 0 -

Cant log in
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Guest      60 days ago  # + 0 -

Have been a customer for many years, however I cannot contact anyone, no customer service no telephone, now website completely changed, unable to access anything when I fill in request. Totally fed up with new studio..
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Shaz      61 days ago  # + 0 -
What's going on!!!!

I can get in my account but when trying to purchase something using my studio credit allowance it keeps saying declined. I've been emailing all day and they have fobbed me of with a phone number that doesn't work. Now there ignoring me
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The annoyed one      62 days ago  # + 0 -
What is happening with studio

Going in absolute circles trying to get into my account can't even reset password I get the server has blocked me from going further after putting a new password in and prssing change. I have tried all links the admin said to try.
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Trisha      62 days ago  # + 0 -

Unable to login to my Studio account to make a payment
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Tina      63 days ago  # + 0 -
Studio not on line?

Yesterday and this morning I have not been able to log into my studio account. Although I can open up a new one [ which I don't need] So frustrating especially because there is no contact details to find out what is happening.
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Chris      63 days ago  # + 0 -
No help from studio

I've not been able to get into my account to pay now for 2 days it just says Web page not found I cant get into the app as this says something about a bot detection challenge there is no phone number for customer service and im just going around in circles
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Guest      63 days ago  # + 0 -

Can't log into my account no phone number to call customer service and just no help at all
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Tracy      63 days ago  # + 0 -
Trouble with account

Had email asking if I tried to change details no I haven't I can access account it says I have nothing to oay & no previous orders but I do as received one on Monday need to pay as do not want my credit rating to be bad
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Karen      63 days ago  # + 0 -

Been trying to log in to my account to pay but doesn't look like the usual website for studio.
Also can't pay or see orders.
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Tracy      64 days ago  # + 0 -

Won't let me log in treid. Everything I need to make payment contact by email no response tried different browser u installed app
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Susan Carol Daly      64 days ago  # + 0 -

have just tried http://Studio.co.uk still does not work
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Susan Carol Daly      64 days ago  # + 0 -
Studio website problems

It will let me log in but will not let me pay it says no orders in the last 6 month and I have and need to make a payment the facebook chat is just automated answers I think been trying for days to make payment they have even sent me a reminder text don't know what to do
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Tracey      64 days ago  # + 0 -

Finally, after reinstalling the App, I have logged in but unable to view balance, previous orders, etc.
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Louise      64 days ago  # + 0 -

Won't let you pay your account or see orders. What's going on
No update phone number
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Liz      64 days ago  # + 0 -

Seems to have all changed, can log in but no orders or statements showing and can't pay
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Martin      64 days ago  # + 0 -

I'm having same issue unable to check balance or pay
I have used the link https://Studio.co.uk
It worked for me
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T sokell      64 days ago  # + 0 -

Can t pay its not showing orders balance payments how can I pay ???
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Guest      64 days ago  # + 0 -

Do like the new layout and more frustrating when can't find how to pay my account
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R Hill      64 days ago  # + 0 -

Cannot get into studio pay to check balance or make payments. I am logged in ok but the studio pay page keeps saying error
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Mrs Sharon gulwell      64 days ago  # + 1 -

I'm trying to pay and it keeps coming up as error
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Guest      64 days ago  # + 0 -

Can't get into my account. The only thing I can access is my address details. I can't make a payment or look at any statements. Nothing wrong with my password etc as it's already logged into my computer. Diabolical service. I'm pretty sure I've fully paid anything owed on my account but I feel for the people who owe money and can't access their account, as they may be charged interest.
I've contacted the only phone number available, which is for their finance department.
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Jay      64 days ago  # + 0 -
Unable to login

Trying to log into my account but it keeps saying password is invalid despite it being a saved one that worked last week. Any attempt to go to the "forgotten password" is just crashing with a grey screen.
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J Buckley      65 days ago  # + 0 -

Been trying to access Studio for past 7 days. No luck , what's the issue
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Sandy      65 days ago  # + 0 -
App not working

Can log in but can't get any account info re orders and payments. Says no orders at all and won't let me go to payment. States error and that page refuses to connect. Unable to view any statements or previous orders at all. Apart from my name and address it's as if I've never used them before.
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Leann      65 days ago  # + 1 -

Thank you admin. Clicked on the second of the links you've posted and it has taken me through to payment!
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Leann      65 days ago  # + 0 -

Been trying since yesterday to make a payment and still no joy over 24hrs later! Keeps saying cannot be reached or site insecure!
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Holly      65 days ago  # + 2 -

Can't pay but I need to because my 3 month payment plan ends soon now I'm going to end up getting charged interest very annoyed
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Rhi      65 days ago  # + 0 -

Wont let me pay says error come back back later and now my baskets empty and it won't let me add anything to the basket.
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Lolly      65 days ago  # + 0 -
Website not accessible

Tried to get on won't let me on my account to access anything it states I've not ordered for 6 months. I have but can't get anywhere on site
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Barb      65 days ago  # + 0 -

Tried to pay, won't allow me to. Keeps saying error
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Guest      81 days ago  # + 0 -

I have been unable to access my account for months and tried changing password numerous times. I have asked them to close my account now as so frustrated. Incurred last payment charge through no fault of me.
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Sandra      82 days ago  # + 0 -

Cant login, wont recognise login details, tried website, change password, re downloaded app, nothing works
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Chrizzie      85 days ago  # + 0 -

Just says access denied when I try tgeir website. Tried through chrome too but its all jumbled up the landing page
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Cici      90 days ago  # + 0 -
No response on chat

Can’t log in won’t let me change password and chat not responding. Small amount owed just want to pay and close account as been ongoing for some time! Anyone know if there’s a number I can call?
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Tracy      90 days ago  # + 0 -
Fed up with website

Can load on to Web says we are doing maintenance but if I go on my son mobile it is opening but can't log in go to forget password it won't let link from email creat new password . Had this since before Xmas
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Guest      90 days ago  # + -1 -

Crap website
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Asha      99 days ago  # + 0 -

It's not letting me make a payment, this is the 3rd time. Getting annoying now
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maria      99 days ago  # + 0 -

it is not letting me login even though all my details are correct
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Guest      103 days ago  # + 0 -
Unreliable,

It looks like I’m having the same issue that others have been having for months? Why hasn’t this been sorted? I was trying to place an order I went to my wish list to add one more thing to my basket and I suddenly had 3 items instead of the previous number and when I clicked on my basket it told me to sign in or register, so it had kicked me off my account and now it’s not letting me log in and is just showing me white screens when I try to do anything they take a while for deliveries and I wanted this stuff for Xmas but looks like that’s not happening I’ve lost all respect for this business with how often this happens now
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Guest      103 days ago  # + 0 -

Can’t log in and when sent the link to reset password it won’t update it then runs you round in a link you reset again log in and it says incorrect password again
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Precious      103 days ago  # + 0 -

App not working AGAIN!!!! Won’t load. Getting a blank page with wheel going round. Persistent problems with this app
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Lynn Grieve      104 days ago  # + 0 -

I’m trying to make a payment but still trying to load
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Carol      105 days ago  # + 1 -
Account

I had a message to say my account is ready to view, but been having trouble logging in….cant reset my password. Keep getting oops try again….ive emailed them so many times but keep getting the answers…..still not able to log in to pay
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Guest      105 days ago  # + 0 -

I’m having problems logging into my account. I’ve emailed so many times to tell them…the answers don’t help..
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Suzy      107 days ago  # + 0 -

Same! Am unable to make a payment will they still penalize £12 if unable to log on
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Iris      107 days ago  # + 0 -

Logged into the app but it wouldn’t let me make a payment. All I got was a blank page with a rotating wheel
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Guest      108 days ago  # + 0 -

Unable to login since September. Nobody can or will help
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Stephen      110 days ago  # + 0 -
Problem with app and website

I have tried to place an order on the studio app and website placed items in my bag when I try to complete the transaction it says bag is empty even though it clearly shows a figure on the bag and I get emails telling me that I have items in my bag
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Anna      112 days ago  # + 0 -
Won’t let me view basket

It won’t let me view my basket or let me check out. It’s as if the page isn’t responding but have tried countless times, and contacted them but still experiencing the same issue
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Marls      112 days ago  # + 1 -
Studio24 rip-off merchant

Promised my refund had been processed and applied and I would receive in 72 hours, still after 11 days haven’t received refund, sent over 150 emails trying to get this resolved and just getting different so called customer service agent which I believe by their response are actually chat bots
Complete shambles of a company not surprising when you see who bought them when they went into liquidation last year
Avoid at all costs
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Colin      116 days ago  # + 2 -

Can't pay want let me login
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Pauline      116 days ago  # + 3 -
Order not processing

Placed an order, went through but didn’t reduce my balance. Did this 4 times but my order has not been processed and still the same credit balance.

I’ve not shopped with them for 2 years because of similar problems back then.
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Guest      119 days ago  # + 0 -

They take your order and your money but no sign of goods
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Guest      121 days ago  # + 0 -

Customer for 20 years plus !can't log in and I won't pay unless secure !studio bailed out by Frazier group and number for Careline and payment and order gone reported to trading standards
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Sammy      122 days ago  # + 2 -
Can't place order

Same again today,place order, watch credit balance reduce, generates order number, doesn't send email then order dissappears and balance goes back to normal, happening on app and website
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Lou      122 days ago  # + -1 -

Go to. Not. Fo ro :)
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Lou      122 days ago  # + 0 -

Keeps saying shopping bag empty on app.
Fo ro actual website . Can't log in.
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Sammy      123 days ago  # + 0 -
No confirmation emails

Ordered, generated order number, then didn't take off balance and totally disappeared, help don't doesn't recognise the order number and no confirmation email received. Unsure wether I should re order
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Sammy      123 days ago  # + 0 -
No confirmation emails

Ordered, didn't get a confirmation email, and amount was taken off my balance, but order generated a order number? Not great to be glitching on cyber Monday!
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Guest      126 days ago  # + 0 -

Takes customers money and no item is delivered.
SCAM FIRM BE AWARE
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PG      127 days ago  # + 0 -
No order studio

Order still can be viewed, still on page, after 2 hours + trying to get into account, trying to get to customer service.. Another charade, even the bloody bot that asked me to type my name didn't even reply.. I wasted so much time n patience, it took me to payment, but thought it never took my card details, thought strange when I didn't get confirmations email, this was 1 week ago today... Whats going on... Maybe my evri delivery driver could tell me, I did get an order 2 weeks ago, which I find weird?
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Guest      128 days ago  # + 1 -
Bad customer service

Put in order September never got confirmation email yet my account shows I have spent £56.99 of my credit limit keep saying have patience will be sorted order has now disappeared from my account. Credit limit still showing spent £56.99 Sent numerous emails nothing has been sorted. Disgusting customer service
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Guest      134 days ago  # + 0 -

Can’t log into the app or website today. It’s been this way for months so why can’t they fix it ?
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Guest      134 days ago  # + 0 -

I paid for leather wallet engraved. A few weeks later was told my order had been cancelled as the wallets were out of stock
Unknowingly I paid for the wallet on 1st November and still awaiting the refund on 15 November Issy. Will I ever see my refund?
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Guest      135 days ago  # + 0 -

Can’t log in. Enter details and just goes back to beginning, useless
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Guest      137 days ago  # + 1 -

There app is useless there customer service is useless they claim lowest price ever yet 24 hrs before it was cheaper
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Gareth      138 days ago  # + 2 -
Login credential

Can't reset my password after numeral times I keep getting an error...Oops etc. Attempted number of times to reset and still the same message
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Guest      140 days ago  # + 1 -

3 months trying to login no joy, can't get any joy from technical services but get my email address right when sending me my bill. Christmas is coming so looks like using my very account, absolutely abysmal after care service would never recommend.
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Anon      140 days ago  # + 1 -
Problem with Studio again

What is going on Studio. You are quick to send emails saying ‘your statement is available to view online’ but when you go to login you can’t. This has been going on for months now PLEASE SORT IT OUT
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Guest      141 days ago  # + 1 -

Awaiting an order for nearly a month now. Pigging me off as not getting anywhere. Phone number not for customer services. Email only.
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Maryena      143 days ago  # + 0 -

Studio app is down and can't log in through website either wish they sorted that mess as its down most of the times as of late
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Precious      143 days ago  # + 0 -

Studio app not working AGAIN. Says all my details are incorrect! Same old problem.
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Marlene      146 days ago  # + 0 -

Studio 24 wrong parcel sent to me no contact email or anything please tell customers what is happening
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Yvonne      150 days ago  # + 0 -
App nor website working

It won’t load to pay for your items in your basket just keeps coming up with an error code both website and app. Frustrating trying to do my Xmas shopping
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Ken. eric      153 days ago  # + -1 -
I WAS ABLE TO GET MY LOST MONEY BACK

i lost my crypto All i have to say is be careful of the platform you deal with. i lost enough but got restored an Affiliate expert Jeff Silbert by name and i got his mail to se if he could help and am happy because i was not dis appointed. i cough his attention after mailing him jeffsilbert 39 g mail com and he responded. long story short i was able to get my lost funds back.
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Sharon Whitelock      156 days ago  # + 0 -
Can’t add to basket

Have been trying to add things to basket for several days and it just does nothing when you click on add to basket, getting fed up of trying.
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Val      157 days ago  # + -1 -
Probablys

Sent them loads of emails they just don’t answer any of them I’ve given up is anyone getting any where with stupid studio catalogue ????????????????????????
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Jordan      159 days ago  # + 1 -

Can send up catalogs out but won’t let us on the app just great ????????‍♀️
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Ann Middlesbrough      159 days ago  # + 1 -

Been trying to get online to pay my bill won't let me if I don't pay they will charge me a late fee not fair how can I resolve this
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Mat Bristol      159 days ago  # + 2 -
Nothing works what a joke

For 2 days now I have been trying to place my order, put items in my bag go to checkout then have to login to studio pay even though I'm logged in anyway, Have to type my whole life's details into the studio pay login page then complete captcha only for it to do absolutely F ALL
the bloody app don't work neither on my Iphone or android phones bloody joke
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Guest      160 days ago  # + 0 -

Unbloody believe able what the hell going on
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Colin      160 days ago  # + 0 -
Idiots

Going round and round in circles told me to register I did then says account already registered then I tried with different email but all same details and they bloody opened up another credit account with hard search on my credit file what utter joke trying to order christmas stuff no getting anywhere just keeps saying account blocked locked for god sake then I ordered parcel 6 weeks ago it never showed up been investigation for bloody 6 weeks can't pay my bill which is now going to show on credit report bad payer what the hell is going on
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Val      161 days ago  # + 0 -

This has been going on since September looks like there not sorting things out any time soon ????
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Yvonne      163 days ago  # + 1 -

Just won't let me sign in following checking secure connection, which is what I use, very frustrating.
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ANON Plymouth      163 days ago  # + 1 -
Half undressed

Being a bloke, i am desperate to buy a dressing gown on Studio but the website is not responding. . . . . i'll just have to walk around half naked until i can order i guess
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Kathleen      163 days ago  # + 1 -

Ive tried several times to access studio online and cant find anything there they must be losing lots of sales, hope they sort it soon.
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Val      164 days ago  # + 1 -
Studio is a joke

Can’t believe Studio haven’t still sorted this sorry mess out there a joke please can someone contact Martin Lewis I don’t know how to and maybe he can get some answers
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O      164 days ago  # + 2 -

Some body contact Martin Lewis. Sure he could find out the situation. Give customers the verdict.
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Geust      164 days ago  # + 2 -
Done with studio

Until studio addresses all issues which they haven't up to now .do they even exist anymore ? Customers have not deleted their accounts I'm done now not stressing anymore .
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Juls      164 days ago  # + 1 -
No reponse!

I have been trying to contact Studio about a large item I need to return, the telephone number is to Finance only which is a bit bad as it says it's the contact number but it is only for finance! I have been pulling my hair out.! the people that have mentioned Martin Lewis, have you contacted him? I am going to.
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Guest      166 days ago  # + 2 -
ANOYING

I've been told to register my account. After trying again. Telling me my email exsists please try a different email address. I've informed them, I only have one. Going round in circles, getting no where. For the last 3 months.
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O      166 days ago  # + 1 -
Logging in getting annoying!!!!!

I've sent over 60 emails. Keeps telling me to register. But it doesn't work. Putting in right email address. The system tells me it's not right. And doesn't match there records.. Annoying!!!!!
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Guest      167 days ago  # + 1 -

Cannot get in contact with them at all through their website
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Guest      167 days ago  # + 1 -
Done with studio

Shame on you studio stressing everybody out .if you even exist anymore don't think you do do you ?
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Becky      167 days ago  # + 0 -
Can't log in

Trying to log into my account keeps telling me my details are wrong. I've had the same details for over 5 years. No direct number to call number given now no longer in use advises to go on their chat. Now received email stating my payment is now over due been trying nearly 3 weeks to pay
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Hollie Heyne      168 days ago  # + 0 -

Won’t let me check out just keeps taking me back to login when I’m already logged in
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Pat      169 days ago  # + 0 -
Rubbish service

Been a customer for a long time.. Had a letter the other day with a bank giro to pay through bank.. Paid through bank but still can't access my account to make sure it's reached them
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Guest      169 days ago  # + 0 -

Won't let me log in !!!!!! again nobody to talk to on the phone
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J      169 days ago  # + 0 -
ANOYING

Problem is they don't seem to own up to there mistakes. Not been able to sign in for 3 months myself. Keep telling me register, which I've done, time and time again. All together I've sent over 60 emails. Getting beyond a point.
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Guest      169 days ago  # + 0 -

Cannot make payment despite trying. Accruing interest and I'm not impressed. I've rung them 3 months running and it's always something. "Change email address,change password,pay over phone and we are very sorry. "
I've never known such a mess in my life.
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Guest      169 days ago  # + 0 -

I'm done with studio not stressing about it anymore
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June      169 days ago  # + 1 -
Studio problems

Cannot sign into my studio account, been trying the last 2 weeks , I am not going to pay with a random number over the phone I will not give my bank details to anyone
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Guest      171 days ago  # + 1 -

Not been able yo log in in nearly 2 month
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W      172 days ago  # + 0 -
Please resolve this issue

Is there no one, who as any idea what is going on with studio catolgue. There no feedback from them, just to say there's issue with the IT system. Been a customer for many years. Not been able to contact for nearly two months. Going to lose a lot of custom. Through no fault of mine and other customers.
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Guest      172 days ago  # + 0 -

I've given up. Couldn't sign in. Now ordered slow cooker from Amazon.
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Jacqueline soden      175 days ago  # + 2 -
I have had it with studio

What the f*** us going on qith the studio app ever since it's been taken over noone can get in to their account what a mess they have done money in my bank and its staying there till u dort the app out this been going on to long now I also thing I am going to leave studio go elsewhere
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Guest      176 days ago  # + 3 -

I'm done with studio
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NL-74      176 days ago  # + 0 -
Nothing good.sorry guys

Okay. I could not connect to anyone, since Frazer bought Studio is even harder to reach the management. Hope they technical team will step up,however it seems that the director of tech just left, so who knows...
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NL-74      176 days ago  # + 0 -
Very confusing

Okay. So app will not work. It has to be deleted and installed again after the update. Website will be down for sometime, I do not know the technical details. Payment can be made through the automated phone service, however the options have been changed.
I've tried to contact the technical team, but they kindly refused to answer any question, either they have no clue or it's something to do with the recent changes woth the company. I will report back today if I can get answers.
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Guest      177 days ago  # + 1 -

Cannot pay whatsoever. Tried phone, app and website. Nothing. Had online chat twice, no resolution. They will charge me late payment fee probably what I will also be unable to pay...so where will I and many others will end up?!
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K      177 days ago  # + 0 -

It’s over 3 weeks now and I still can’t login! Keeps saying my details are wrong????????‍♀️
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Val      177 days ago  # + 0 -

Can someone please get in touch with Martin Lewis please to sort out this sorry mess of a company please ????
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N      177 days ago  # + 2 -
Log in problem

Can't log in to the app or website, couldn't make payment, every time i try to log in pop up info sorry there's a problem with yr details try again later.
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E      178 days ago  # + 0 -

Maybe Martin Lewis could look into it?
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S      178 days ago  # + 1 -

Answer to T. Told exactly same thing. Definitely something going wrong. And won't admit upto the problem.
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Guest      178 days ago  # + 1 -

Can’t login to account for well over a month now, customer service don’t know how to help
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T      178 days ago  # + 2 -
Still can’t login after a month

It’s been a whole month now of me not being able to log into my account either on the app or through the website, I have been in touch with studio via email, it seems they have absolutely no idea how to help. Was told they deactivated my email address and was told to wait 72hrs before going through a link they sent me to reactivate my account, done this twice and still no luck. Then to be told they had passed on my problem to their tech department and someone would be in touch soon, the last correspondence was 26th sept from them telling me to allow more time, , I have emailed twice since and had no reply whatsoever. Anyone else thinking they’re going bust but just don’t want to admit it?
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M      178 days ago  # + 2 -

Still having same issues been 4 weeks. Still no progress. Getting annoying. When they won't admit, it's there issue with the IT system.
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Dervise      178 days ago  # + 0 -

It's been a week I can't log in into my account. Keep resetting passwords but no luck
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Guest      179 days ago  # + 1 -

They cancelled my order(out of stock).
They said that the money would be back in my account in 3to5 days, that was 15 days ago. Spoken to customer service who promised it would be in my bank this week.
Still no refund. Tried to ring customer service today, number no longer available.
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Val      179 days ago  # + 1 -
Trouble

Hi everyone here trying to sign into there studio accounts I’ve been a customer for years and never had any problems I’ve been trying to sign in for a Month now if you email them you get no reply if you phone them there is no answer on the phone number I’m ringing there losing 100s of customers over this I’m sure of it please can someone put the studio catalog phone number on here because I’m not sure if I’m ringing the right number so will someone put the number on here to try and help people good luck to anyone getting any information they are a JOKE of a company
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Emma      179 days ago  # + 0 -
Log in issues for weeks but still looking my money.

Can’t log in… sending me messages saying ooh looks like you forgot to pay. I’m not paying now don’t trust this company anymore. Loads of people in the same boat.
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A      180 days ago  # + 0 -

Anybody had any luck signing in?
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Margaret      181 days ago  # + 0 -

Log in expired, tried to reset password via wmail link, says oops, going round in circle trying to log into account.
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Alison      181 days ago  # + 0 -

Having some trouble logging in to my studio account, in which I am having no luck at all.
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Val      182 days ago  # + 0 -

Still can’t login in it’s been 4 weeks absolute joke studio they obviously don’t care about there customers GET THINGS SORTED ASAP
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Paula      182 days ago  # + 0 -
Cannot pay

I got a text also to say payment due cannot get onto account either got through to someone then still couldn't take payment as said payment system problem not going to Pay late payment fees
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Guest      182 days ago  # + 0 -
Rubbish service

Had a message telling me my payment is overdue.. How can I pay the thing when your not sorting it out. Haven't been able to get into my account for a few days now
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S      183 days ago  # + 0 -

I've had same issue now for 3 weeks. Still no luck. I've emailed them. Still waiting for feedback.
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yvonne      183 days ago  # + 0 -

cant log in asked me several times to change password and still didnt work, also getting messages url too large
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Lynne      184 days ago  # + 0 -

Pages not loading.
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Christine      184 days ago  # + 0 -

Still unable to login. Getting annoying. Are studio doing anything about it. Cant speak to anyone
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Guest      186 days ago  # + 0 -

Studio about time you sorted this out not customers worrying themselves sick because of you .
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Guest      186 days ago  # + -1 -

Why pay? need to know what or who you are paying too. As no one can reach anyone from studio to ask that what do you do .
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Guest      187 days ago  # + 0 -

Placed an order no emails or order arrived hadn’t been sent can’t sign in no customer service you complain can get site takes you round in circles with no way of getting issue solved
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Guest      187 days ago  # + 0 -

Can’t log in, Facebook messenger doesn’t answer. I’m now late with my payment because I can’t get anyone on the phone. I’m not paying late fees!
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CM      187 days ago  # + 0 -

Is anyone else having problems ordering goods from Studio?!
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P      188 days ago  # + 0 -

Been 3 weeks, still no closer to being resolved. Frustrating!!!!
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Guest      189 days ago  # + 0 -

Can't speak to an advisor. Chat is a robot that doesn't resolve anything. Orders not being processed. Been with them many years never had a problem till now! What a joke!
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Mandy      189 days ago  # + 0 -
Unable to sign into my account

Have not been able to log into my account for a week. Spoke to customer care ? After hours of trying. They deregistered my account. Told me to re register. I did ask told. I now have a new account with no payment options or order history. Waited on the phone for ages last night. No help at all. Absolute shambles
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Guest      189 days ago  # + 0 -

Cannot log into account
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Tracy      189 days ago  # + 1 -
Log in problems

Can't log in, done as suggested changed password still can't log in, sent email, they have yet to reply, changed password several times, so now haven't a clue which password to use, give up.
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Pat      189 days ago  # + 0 -

Need to make a payment and just keeps saying expired password.. Not allowing to log in
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Vicky      190 days ago  # + 2 -
Phone number

Been trying over a week I keep getting expired password rang this number 020 383 55 065 and the bloke went through each step waited for me to do it still can't access but he's esculated it to the tech department they will be in touch but I at least got to speak to someone not solved ought though
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Guest      190 days ago  # + 2 -

I’ve been trying to log into my account for several days to make payment on my account. I contacted customer services but they are no help at all.
I reckon the staff have an agenda to collect late payment revenue because Studio is once again having difficulties.
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Guest      190 days ago  # + 0 -
Studio site down

Still not able to sign in with studio, had to ring to make payment, so anyone wanting to pay ring & do it through there automated service on the phone, saves you getting any charges..can’t understand why studio not sorted it yet been nearly 2 weeks for me ..
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Guest      190 days ago  # + 0 -

Don't exist don't pay
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Guest      191 days ago  # + 0 -

I’ve been a customer for years and now I’m being told I can’t login to my account and I’m struggling to get in touch with them
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Mandy      191 days ago  # + 4 -

Cant log into account this 10 days! Have emailed them about a week ago and still no reply
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Paul      191 days ago  # + 0 -
Studio app or website not working

Have been experiencing issues logging into my studio account for payment missed my payment date now the angry part about it now is that studio have issued me with a late payment penalty via text msg from them i don't think i will be the only person with late payment penalty for this is studio's fault not the costumers.
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P      191 days ago  # + 1 -
Logging in getting annoying!!!!!

Logging into studio 24. I've emailed and emailed back to me. Telling me to register my account. Still having no luck. Been doing this for nearly 2 weeks. Why can't they see its an issue with their system. Considering their are lots of other customers, in the same position.
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Precious      193 days ago  # + 1 -

Still can’t log in. Been over 2 weeks now. Why can’t this be sorted by Studio
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Kerry      193 days ago  # + 0 -
Studio24

Cant log in. Say's password has expired, asks you to reset. Go through the reset password palaver. Then it comes back with - Error contact your systems administrator
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Guest      194 days ago  # + 0 -

Can't log in
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Vicky      194 days ago  # + 0 -
Do they want our money or not?

I have been trying all week to log in to studio. They have lost an order from me now. I notice I am not the only one. Why aren’t studio fixing this?
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Kirsty connor      194 days ago  # + 0 -
Shocking can't get an answer

I ordered a week ago and its still not processed,I want to cancel but it won't let me,I've messaged the fb page got a reply asking for details then nothing,messaged again same reply,shocking company I just want to cancel and not use again.
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Courtney Smith      195 days ago  # + 0 -
Late delivery no loging no communication

I havent been able to log in to my account for over 3 weeks, changed my password several time and still nothing contacted studio on web chat for them to take my email address off my account so i can reregister the guy in the webchat gave me the wrong account number so for hours i wasnt aware of the weong account number for several times i was on the webchat trying to find the solution. I was then told to wait an hour after registration and changing password but they wasnt understanding i couldnt actually reregister because nothing was working,after a few days went past of me continuing to try i found a old letter to then finslly realise the account number was wrong but after reregistering with the right details it still was not logging in saying either problem with studio or wrong details. I for the 10th time i went back to the webchat for the woman to tell the sight is down and not sure when it will be back up and running, i have a payment due soon and i dont even know how much i have to pay my payment date or anything due to not being able to log in and the item i am ment to be paying for i havent yet recieved and it was a nintendo switch bundle i ordered last month and it still hasnt been delivered and now i have to buy it again because i have to wait 30 days for studio to contact me about where my parcel is im furious but what can you do when the communication is like speaking to a brick wall
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Guest      195 days ago  # + 2 -
Unable to log in.

Been trying for two days to log in to make a payment, keeps saying my details are incorrect, even tried to change my password and still saying my details are incorrect, tried the phoning the payment line still my details are incorrect, ten years I've had an account my details not changed. Will be closing account when cleared off, had enough of this company.
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G.Denby      195 days ago  # + 1 -
Failure to log in

Haven’t been able to gain access to my account for over a week, I’ve missed my payment due date now. Keeps telling me all my details are incorrect, but they’ve not been changed since the account was opened
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Guest      195 days ago  # + 0 -

Cannot log in or order items!!! Come on studio sort it!!!!
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Valerie Doyle      195 days ago  # + 1 -
Login problems

What are Studio doing about the fact lots of people can’t login to their accounts Does anyone know ?????????????????????? By the Looks of it nothing they must be losing a lot of money but the don’t seem to care please sort this not been able to use my account for 2 weeks now it’s a joke
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Lynn Edwards      195 days ago  # + 0 -

Have tried over and over again to log in studio website. Will not let me sign in
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Guest      196 days ago  # + 6 -

Can’t login to my account for two weeks now so it’s useless
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Sue      197 days ago  # + 1 -
Studio login

Still can’t login in just managed to speak to someone what a total waste of ringing no help advised to use the Help lark online well that’s a total waste just do no know what else I can do usually I just click on my app and I’m in but NO days now and countless requests for even reset of password but not even one email grrrrrr
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Precious      197 days ago  # + 1 -
Studio Problem

Been trying to login to Studio now for well over a week, says my details are incorrect every time. Had this issue as well a few months ago. Needs sorting asap
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Jane      197 days ago  # + 0 -

Just tried to pay my account won’t let me log in saying check my details are correct they are want to pay my monthly bill
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Angela brown      197 days ago  # + 0 -

Can't sign in to my acc to pay?? Saying wrong postcode & it's not? Grrrrrr tried a few times!
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Guest      197 days ago  # + 0 -

Trying to order a hairdryer but saying no such item ????
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P Crabtree      198 days ago  # + 0 -

Payment can be done by phone on 03713765680,I have just made mine
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D batten      198 days ago  # + 1 -
Studio account down

I have been trying to log in now for 5 days, change password and oops something's gone wrong! For goodness sake Studio get a move on and sort this out. I will not be paying any charges for late payment!!
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Joe roberts      198 days ago  # + 0 -

Finnally logged on after a week of trying and my account is now in arrears what a joke
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Slamb      198 days ago  # + 0 -
Studio login

I’ve also been trying to login in as soon as I try and type in my email red writing comes up saying it’s wrong then you override it and request a new password but no emails sent to mine at all
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Aj      198 days ago  # + 0 -
Studio screwed

Cant log in wont accept password cant change password cant get help by phone but can pay bill by phone!!!
If i can get some person to talk to and help im not paying
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P      198 days ago  # + -1 -
Please resolve this issue

Same situation. Last 5 days. Worried about getting into dept. Emailed time and time again. . Need to pay a payment. Wish they could see there is a fault in the system. Hope they resolve it soon. Considering there's lots of other customers in the same situation.
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June      198 days ago  # + -1 -
Can’t log on

Messaged studio gave me a link to reset everything still not working so I gave up trying hope they don’t change me as I won’t be paying as I can’t pay bill not happy
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Guest      198 days ago  # + 0 -
STUDIO WEBSITE STILL DOWN

Website still down can’t log in, reset or live chat. There’s no telephone number to speak to a human being just links to facebook etc, to still not get any response
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