Ii.co.uk Current Status

*Current Status is based on reports from UpdownRadar users and social media activity data

Website: ii.co.uk

interactive investor is a low cost, award winning, online investment platform enabling you to easily manage shares, funds, SIPPs, ISAs & more.

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 Ii.co.uk status: NO ISSUES  99 comments

Ii.co.uk problems for the last 24 hours


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Admin       comment pinned    #
Possibly, redirect from different versions is configured incorrectly on ii.co.uk. In this case, use the links below:

http://ii.co.uk    https://ii.co.uk    http://www.ii.co.uk    https://www.ii.co.uk


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Iain      13 days ago  # 15 March 2024 + 0 -

no sms code sent
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Neil      25 days ago  # 3 March 2024 + 0 -

Issues with login, can't get past update information page. Says email updated needed but no way of doing that
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David      26 days ago  # 2 March 2024 + 0 -

I just cannot log in as it says that II.co.uk takes too long to respond.
All other websites I access are fine
Any ideas??
David
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Anth      49 days ago  # 8 Feb 2024 + -1 -

Same problem no SMS codes sent, tried various times tonight
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max      50 days ago  # 8 Feb 2024 + 0 -

also experiencing sms issues
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Scott      50 days ago  # + 1 -

Also no SMS codes beign sent so unable to login
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Alan      50 days ago  # + 1 -

Had login problems for 24 hours and no SMS service on all 3 accounts I hold
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John Rowlands      50 days ago  # + 4 -

No SMS code being sent to allow me to log in to ii.co.uk
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Mark      50 days ago  # + 4 -

No sms codes being sent out from web so unable to log into account
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J      64 days ago  # + 0 -

App giving incorrect information and prices
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Sv      100 days ago  # + 1 -

After Auth request just get the circleing on mobile app
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Mike      111 days ago  # + 0 -
No sms received for MFA login

Tried to log in via phone said I need to log in to website to verify details. Did that but SMS code not received , tried a few times but not getting SMS verify code back for MFA
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Chris      150 days ago  # + 0 -

Can't log in ..internal error ?
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Rob Mcrae      150 days ago  # + 0 -

Can't log in. Says 'internal error' or 'internal edge error'
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?      150 days ago  # + 0 -

cant log in. 'internal edge error'
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Steve Battye      176 days ago  # + 0 -
ii trading account unavailable

I cannot access my ii “live”account from any of 3 browsers. There’s a new menu in the login process, to select either live or research accounts.
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WalWat      272 days ago  # + 2 -

SMS verification code never arrives. Cannot login.
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Ian      309 days ago  # + 0 -

SMS verification code never arrives. Cannot login.
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Margaret      325 days ago  # + 0 -

Can't login on the app for at least half an hour
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Diana      377 days ago  # + 0 -
ii WEBSITE NON-RESPOSIVE

Tried several times to log in but the 6-digit code never arrives. Mob. no. correct except too many xxx before last 4 digits. Is that the problem or is it something else? Tried to phone and requested a call back but it never came. WHAT IS GOING ON?
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chris      483 days ago  # + 0 -

prices showing yesterday's closing prices. can not buy or sell
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Julie      540 days ago  # + 0 -

Cant log in on the app!
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Jeff      561 days ago  # + 0 -

The app has not worked now for 2 days.this is poor.what am i meant to do??
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Geoff      600 days ago  # + 0 -

Can’t log in
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Mike      600 days ago  # + 0 -

Can’t log in
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Mr.M.T.Cribbin a/c No 0800191      602 days ago  # + 0 -

YOU SAID YOU HAD "SENT ME A 6 DIGIT CODE TO MY MOBILE, TO RUN A SECURITY CHECK", BUT "NO CODE HAS ARRIVED IN MY MESSAGES BOX, MY MOBILE IS" 07930425998 " & IVE BEEN TRYING FOR '45 MINS,' BUT YOU HAVE STILL NOT SENT ME A CODE, (AS YOU NORMALLY WOULD DO ). AND ITS REALLY ANNOYING AS THERE IS NO WAY TO CONTACT YOUR OFFICE OUT OF HRS.!! YOU SHOULD BE A "24 HR ACCESS Co, AS "ITS 2022 NOW & NOT IN THE DARK AGES" PLEASE SORT THIS "3RD RATE SERVICE" ! FOR PEOPLE WHO WORK OUTSIE YOUR TYPICAL OFFICE HRS. AND WHAT USE IS SENDING IN A "SECURE MESSAGE" SAY FOR URGENT HELP TO SOMETHING WHICH IS YOUR OWN ERROR??? WHICH MAY NOT BE ANSWERED FOR 24 TO 48 HRS. SO NOW I HAVE LOST MY WHOLE NIGHTS WORK ,AS WE HAVE BEEN IN THE STATES FOR PAST WEEK, AND i WANTED TO CHECK OUT MY PORTFOLIO. AND WHY DO A SECURITY CHECK ON ME ANYWAY AS IVE BEEN WITH YOU FOR OVER 10 YRS. AaaaaHhhhhh
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Nigel      623 days ago  # + 0 -

Can't log in on app or website
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Barry      623 days ago  # + 0 -

Can’t login on app today
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Guest      623 days ago  # + 0 -

Years back ii was a good application allowing e.g. several alternate limit sells, the first to trigger cancelling any others. Now they only allow 1 at any time. This was the result of them taking over another company and adopting their useless systems.
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Linda      644 days ago  # + 0 -

No SMS code received twice today, therefore unable to log in!!!!!
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Simon      660 days ago  # + 0 -

Same issue with no notice - ‘down until Sunday’
It’s Tuesday today can’t be offline for a week? App is working okay but need to log in to carry out certain functions.
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John      660 days ago  # + 0 -

what's going on? No access until Sunday???? Surely that can't be right????
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Bob      660 days ago  # + 0 -

Ditto. I received no advance notice of any such scheduled maintenance. This is critical because of planned (months ago) sell orders for cash which I need *now* !.
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Sam      660 days ago  # + 0 -

When click "Log in" get message:
"Due to planned maintenance work, access to your account is unavailable until mid-afternoon on Sunday."
and its Tuesday night!!?
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Chris      660 days ago  # + 0 -

Unable to login on www. "Access to your account is unavailable until mid-afternoon on Sunday"!!!
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Jim      668 days ago  # + 0 -

No SMS code being received.
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Dave      668 days ago  # + 0 -

No code being received for log in
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Mark      668 days ago  # + 0 -

No code being received for log in.
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XL      668 days ago  # + 0 -

Login issues because I'm not receiving the 2FA code on my mobile phone.
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NM      728 days ago  # + 0 -

9.55pm and just seen I can login without having to use a VPN, like NordVPN . Still none the wiser as to the cause of the issue, but it appears fixed for now. Thankful I didn't want to trade today, but I guess these things happen.
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AM      728 days ago  # + 0 -

Talk talk customer, can't log in to ii, tablet and desktop (different issue on each; same result). NW England.
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NM      728 days ago  # + 0 -

Finally managed to get access after using a browser VPN, like NordVPN extension; thanks to whoever suggested this. Afraid I'm not that technically minded so no idea why this works and trying to access without VPN on desktop doesn't - might it be, as someone mentioned, related to ip addresses in certain geographical area (I'm assuming VPN makes IP address look like it's from another area). I'm in S Yorks.
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Mike, Luton      728 days ago  # + 0 -

TT customer, tried mobile data and straight in, tried landline VPN, like NordVPN and good. Not been able to access all day so thanks to all.
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Russ      728 days ago  # + 0 -

TT customer here. ii secure login timed out all day here
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Guest      728 days ago  # + 0 -

Treating customers like idiots when there is obviously an issue, putting people on their help desks that minimal IT training and failing to resolve an issue or even provide direction as to when things will be resolved.
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MH      728 days ago  # + 0 -

ii has been a joke today. I tried to login on my desktop, my phone on 4g and my wifes phone on a different network and each time I got the message that there was no secure connection. On calling ii, after asking if I had done the basic resets etc, they then told me 4 hours later that this was a specific geographical issue to me, on three separate devices over three separate networks. I really despise it when an internet company treats their customer like idiots in this manner. 10 hours later and still no connection on the desktop.
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Alex / Cambridge      728 days ago  # + 0 -

I can't reach the login page (Trading account) using my (landline-based) TalkTalk account. But I can reach that page using mobile data. So for me anyway the problem is somehow linked to TalkTalk. (I don't know which of TalkTalk and Interactive Investor is to blame though.)
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A Customer.      728 days ago  # + 0 -

Talktalk customer here. For me, the II website returns, but the secure landing page times out.

Notably, I use a VPN, like NordVPN for work, and it works on that machine. And yes, if I turn the VPN off, the secure landing page times out again. It's been like this most of the day.

So this seems to confirm a lot of what's being said below.
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Mr. Arthur      728 days ago  # + 0 -

Changed DNS1 to Google 8.8.8.8 but still didn't work. No acknowledgement on site and no fix suggested for those using WiFi to router.
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GD      728 days ago  # + 0 -

Still no Logon. Not a Talk-Talk user.
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Dave @ York.      728 days ago  # + 0 -

Could be related to talktalk. I cannot access tt website either. Or Virgin Mobile. Or EON. Those are the only ones I've tried to use. End of financial year or end of world??
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Dave @ York.      728 days ago  # + 0 -

31 march 2022, Spoke to ii call centre. Tells me website down since midday, due back 1830.
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NM      728 days ago  # + 0 -

After speaking to an ii contact named Robert he tells me the login issue relates purely to TalkTalk customers. I'd be interested to know if anyone using someone other than TalkTalk is experiencing login issues. Apparently it's TalkTalk who needs to resolve whatever issue is causing this and ii is powerless to help.
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RT      728 days ago  # + 0 -

ditto...cannot login. Why is there no message on status?
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AS      728 days ago  # + 0 -

I can't log in, log in page not loading. Could we please get some information?
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NM      728 days ago  # + 0 -

1pm - login still not working. Come on guys - at least acknowledge issue on homepage so users know you're working on it.
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TP      728 days ago  # + 0 -

Still down at 11.15am. A professional outfit only carries out site amendments outside trading times.Ridiculous!
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Les      728 days ago  # + 0 -

They've been pricking about changing fonts and colours to 'improve' the website recently. If it aint broke, leave alone..
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Les      728 days ago  # + 0 -

Is the company saying anything?
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TP      728 days ago  # + 0 -

login timeout from 8am 31st March still no access 2 hoius later
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Les      728 days ago  # + 0 -

Whats the story with iii today?
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S Morris      728 days ago  # + 0 -

Connection time out messages
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Mr. Arthur      728 days ago  # + 0 -

ii going round in circles today Thurs
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D Lowe      735 days ago  # + 0 -

Cannot login, just moved from HL, have I made a huge mistake?
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w wilson      751 days ago  # + 0 -

can NOT login
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Guest      768 days ago  # + 0 -

Rubbish service
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Dom H      771 days ago  # + 0 -

Trades are working this morning but are not showing in currency balances or in share qty help. Effects both website and app. Hardly inspires confidence!
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Margaret Stevens      796 days ago  # + 0 -

Why is login disabled all day saturday?
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Very disappointed      844 days ago  # + 0 -

App not allowing login for ' schedule maintenance ' really ?? Its been like for the 3 weekends and no mention of schedule maintenance anywhere on website, going downhill already even before its been brought by the hedge fund for 1.5 billion
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Guest      848 days ago  # + 0 -

Cannot login after latest app update to 5.3.2 - no error message, just repeatedly asks for user name. Customer service are no help.
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guest      897 days ago  # + 0 -

SMS for 2 step authentication not received. Help desk quoted problems with some mobile providers, but service was working before with same mobile & operator.
When use Recovery Code, you have to make a safe copy QUICKLY before times out.
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Guest      906 days ago  # + 0 -

Can't login properly, been bad for four days now
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NAP      909 days ago  # + 0 -

Cannot log in on II app now for a few days. One message said clear data, the next told me to login on wrbsite.
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Bemused      919 days ago  # + 0 -

App working on iphone but won't open on Android tablet.
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Tony      920 days ago  # + 0 -

Not a good precedent
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DB      950 days ago  # + 0 -

just tried to log to trading account . Failed = "scheduled downtime". In the past they have sent an email to warn of this?
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Guest      961 days ago  # + 0 -

10.32 am. Up and running if a little slow to log in.
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Guest      961 days ago  # + 0 -

Log-in keeps failing. Spoke to ii by phone …it’s a technical problem with them they confirmed to me!
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frustrated      961 days ago  # + 0 -

Can't log in using any device and just on infinite hold music when calling them
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Neil      961 days ago  # + 0 -

its up and running now, logged in fine, all investments still there !
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Guest      961 days ago  # + 0 -

Is there a problem logging in to ii account today ... 10Aug ?
Get message "Sorry there has been an error. Please try again ? "
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Guest      961 days ago  # + 0 -

Nightmare. Watching some of my day trade stocks drop on the minute charts through TradingView and I can't log in.
This site needs to be more reliable.
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Karen      961 days ago  # + 0 -

This is scary
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gusset      961 days ago  # + 0 -

website not allowing login
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Guest      961 days ago  # + 0 -

Website and App also
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Guest      961 days ago  # + 0 -

Website and app
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John      961 days ago  # + 0 -

Cannot long in just put on hold on there phone number
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Mick      961 days ago  # + 0 -

I cant log in via laptop grrrr
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FYI      961 days ago  # + 0 -

Cant log in via the website or the app. Just gives error message
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Richard Smith      961 days ago  # + 0 -

Morning all. Yep, cant login to my SIPP via laptop, phone or tablet. hope there's still something in there when we finally get back in:-)
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T      961 days ago  # + 0 -

Same here - website and login down
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Paul      973 days ago  # + 0 -

Can’t sign in from iPhone. Redirected to website, but no recognition of ID.
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David      973 days ago  # + 0 -

App redirects to website but does not allow log in on iphone.
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Nanny      1000 days ago  # + 0 -

App now seems to be working .
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Guest      1005 days ago  # + 0 -

App still not working.
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Steve      1009 days ago  # + 0 -

App no longer working since latest update
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Ann      1010 days ago  # + 0 -

App not opening
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Pobby      1029 days ago  # + 0 -

app and website login
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P kumar      1049 days ago  # + 0 -

Ii platform mobile or web version not available since morning
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