Napster.com Current Status

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Website: napster.com

Rhapsody is now Napster. Same digital music service. 100% legal. Stream the music you want and download your favorite songs to listen offline.

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 Napster.com status: NO ISSUES  112 comments

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Admin    •    comment pinned    #
Possibly, redirect from different versions is configured incorrectly on napster.com. In this case, use the links below:

http://napster.com    https://napster.com    http://www.napster.com    https://www.napster.com


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Jessica    •   17 days ago  # 7 April 2024 + 0 -

Getting notification "something went wrong" every time I try to open anything in my music on the app (android)
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Gus    •   51 days ago  # 3 March 2024 + 0 -

can't sign in, get the message: "we're currently unable to reach our serves in order to sign you in. Please try again shortly."
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doud's    •   130 days ago  # 15 December 2023 + 0 -
Error 1001 Ray ID: 835d2703ef57275a • 2023-12-15 08:00:21 UTC DNS resolution error

Error 1001 Ray ID: 835d2703ef57275a • 2023-12-15 08:00:21 UTC
DNS resolution error
What happened?
You've requested a page on a website (www.napster.com) that is on the Cloudflare network. Cloudflare is currently unable to resolve your requested domain (www.napster.com). There are two potential causes of this:

Most likely: if the owner just signed up for Cloudflare it can take a few minutes for the website's information to be distributed to our global network.
Less likely: something is wrong with this site's configuration. Usually this happens when accounts have been signed up with a partner organization (e.g., a hosting provider) and the provider's DNS fails.
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Stephen Davis    •   130 days ago  # 15 December 2023 + 0 -

Can't log in
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CS    •   140 days ago  # 5 December 2023 + 0 -

Takes forever to cue a song, and play the next one. Album track info just as slow.
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Guest    •   222 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Constantly crashes
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Guest    •   229 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Windows app doesn't load properly. Playback stalls mid-tune
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Guest    •   231 days ago  # + 0 -
★ ★ ☆ ☆ ☆

Logged off while listening as I was driving. Couldn't log in with saved info. Tried resetting password, but get nothing, except errors. I can't get into app anymore. I have a lot of saved music from years of being a customer. Now, Idek.
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Guest    •   231 days ago  # + 0 -
★ ★ ★ ☆ ☆

2nd time in a fortnight that there is a log in glitch. Really annoying as you can't access anything. Outside of that immediate issue the app can be fairly slow and buggy. It isn't fantastic. It's just about ok best that can be said is that it's significantly cheaper than other music services for a family account and when it works it's fine. Spotify also had similar issues to this from time to time but I got sick of podcasts and video and lack of several artists I like. Also tried Apple and Amazon. Amazon was worst, even with free trial it was so annoying I gave up. Apple and Deezer were similar experience to Napster, very slightly slicker but way more costly. Tidal was best of all of them I've had but not enough to justify the extra cost. Glad I still have my own CD and MP3 collection. Last time it was out for about 4 hours. I wonder how long it will be broken this time.
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Michael S. R.    •   232 days ago  # + 2 -

web login working, but in last days iPhone app and Windows app frequently having problems, no login, kick out.
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slm45    •   233 days ago  # + 0 -
Multiple glitches both website and app

All of the sudden Napster doesn't recognize my log in and says there are multiple accounts associated with my email. I can't update my password or access my account. I tried cancelling my subscription and it won't even do that.
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Donald    •   233 days ago  # + 0 -

desktop app fails to play
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Deborah    •   248 days ago  # + 0 -

Same here
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EIA    •   248 days ago  # + 0 -

Same issue! Aug 19
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KM    •   248 days ago  # + 2 -
8/19/23 login issue

Aug 19 2023, Napster not recognizing my login (have had the account more years than I can remember). Clicking “forgot password” takes to dead link. Where did Napster go?
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CS    •   306 days ago  # + 1 -

These idiots just can't get it right. The Tech dept is incompetent.
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Guest    •   306 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Website is always down or screwing up my playlists, not a premium music service. Should be free with all the glitches and problems that come with this terrible app.
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Guest    •   318 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Horrible music streaming service!
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Guest    •   318 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Crapped out in car. All downloads disappeared. When got to wifi would stream music but won't download to rebuild all the downloaded playlists it dumped. Mainly use it offline so it's inability to work in that mode means I'll be cancelling unless they get their act together. Will be looking for an alternative.
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Guest    •   319 days ago  # + 3 -
I've had enough.

Hardly any songs left on my playlists, some completely blank. Constantly getting sorry something went wrong messages. Called customer service, and they told me, they no idea when it will be fixed. Asked for some type of compensation since I am not getting what I paid for. Was told no. I am looking for a different music service.
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Guest    •   319 days ago  # + 1 -

Playback failure for 2 days now--skips tracks and then just stalls altogether.
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Guest    •   319 days ago  # + 2 -

Won't load playlists or songs despite internet connection. Removes songs from playlists even though they are still on napster :(
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Guest    •   319 days ago  # + 0 -
★ ★ ☆ ☆ ☆

Flaky doesn't work most of the time, always fail to load tracks
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Guest    •   320 days ago  # + 7 -
Not loading playlists on-line

App will open but none of my playlists will load and I can't look up any song while on, on-line mode. Keeps stating something went wrong even though I'm connected to internet or data.
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PMW    •   384 days ago  # + 0 -

Can login in on mobile. On Windows PC get black screen when attempting to access site.
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Guest    •   408 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Have not been able to login for almost 3 days. I'm sure my price won't change just because they can do whatever they choose and the fact is they care about no one.
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Guest    •   413 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Very glitchy. Constantly not letting other users under my account log in, when they are active users. Losing/deleting songs all the time. Since the “new” IOS App design NOT worth it. The old App at least worked even though it was dated. Most music apps now have lyrics to songs, not this one, even with “new” app update. I have been a member for years, since Rhapsody, am ready to be done. SAD! If u contact customer service the only thing they will say is to delete app and reload it. Please, do u think we were all born yesterday? That isn’t going to fix the terrible platform problems.
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Guest    •   438 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

When using the Web version or the Windows or Android Napster app, after a while, the search feature can't find anything. Then the screen starts to flicker. Then it crashes. I try to login again and get "Too many requests"--no matter which version of the Napster app I use. This new interface sucks. It's tedious to make playlists now. I have been a customer since 2004. I'll just cancel and go to Spotify.
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Brian Lane    •   486 days ago  # + 0 -

Unable to login. Unable to communicate with servers
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John Rhodes    •   489 days ago  # + 1 -

unable to login why???????servers are down??/
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Guest    •   499 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

I would give it zero stars if I could.
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Janea    •   499 days ago  # + 0 -
This app doesn’t work

I haven’t been able to login in since around May. Why is this app trash now? Should have never did a makeover on this app. It was fine the way it used to be. I want a refund since I have paid without it working for months.
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Ray    •   504 days ago  # + 0 -

12/06/22 5:18pm EST. App will not open. Says “unable to download”
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Guest    •   545 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

I chatted with at least 5 reps and none of them helped with the problem
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Guest    •   597 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Their server goes down ALL the time. Crap service
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Guest    •   602 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

All of my downloaded tracks are gone!
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Guest    •   614 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Been a long time customer, but their latest update is horrific. 90% or more of the time nothing works....just gives an error and says please try again
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DEEDEE    •   615 days ago  # + 0 -

TRIED TO REDIRECT TO DIFFERENT VERSIONS, ITS SAYING THE SAME THING. EVER SINCE YOU CHANGED THE OLD VERSION THERE IS ALWAYS A PROBLEM
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DEEDEE    •   615 days ago  # + 0 -

IT'S SAYING WHEN YOU GO TO LOG IN IT TAKES YOU OUT AND SAYS 404 PAGE IS NOT FOUND.
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Boo    •   625 days ago  # + 0 -

Still down can only see one Playlist wish there was a way to transfer to another service napster does not seem to care over 1000 songs and can't listen anyone else switching
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Lyna    •   626 days ago  # + 0 -

Can’t access new music I type in Elvis Costello says it can’t find it bullshit any artist I type in said can’t find it WTF
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Dayana Boado    •   637 days ago  # + 0 -

Playlist won't fully load for me only showing around 75% of them
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MunkyK    •   645 days ago  # + 0 -

Playlists are back but my favorites is empty despite the app indicating I have thousands of favorites. When adding anything to my favorites it states “Failed to Add”,
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RandyC    •   645 days ago  # + 0 -

Playlists won't fully load. Had to enter each song onto que one by one and it took about 3 minutes for each song to load.
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RandyC    •   651 days ago  # + 0 -

Can log in today and my playlists are back. But when I press "play", the song doesn't play. Also the Search Engine just spins--can't bring any song or artist up.
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HATE NAPSTER NOW    •   653 days ago  # + 0 -

This is absurd. Support site SAID working on problems in a banner. Banner now gone. Still sucks. No search. Can't sign in. Lost playlists. ALL apps on ALL devices just stop working / playing and crash. NAPSTER YOU NEED TO REFUND AT LEAST A MONTH TO EVERYONE!!!! THIS IS JUST NOT ACCEPTABLE. AND YOU'RE NEW APP SUCKS. NOTHING NEW AND TON OF FEATURES REMOVED. THE NEW "SKIN" IS UGLY, TOO. WTF?
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JOE T    •   653 days ago  # + 0 -

Napster is a dumpster fire. They cannot spell the word "reliable" much less give you reliable service. All my playlists are gone, cannot login on any device and if I am able to login I may get two songs to play then it shuts down again.
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MrsP    •   653 days ago  # + 0 -

What’s going on here? Did they get sold again and didn’t tell us???
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Reggie    •   653 days ago  # + 0 -

Napster is doing an upgrade, and apparently, they don’t know what they are doing.
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KAMERON MEYERS    •   654 days ago  # + 0 -

Napster music has been down for 3 days
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MileHigh Bob    •   654 days ago  # + 0 -

Napster down, not working on any of my devices. Songs in song list all gone. Website flutters, application not working.
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joe    •   654 days ago  # + 0 -

Napster hasn't been working for a couple of days now.
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Michael Matta    •   654 days ago  # + 0 -

All my playlists are gone. Will we be able to recover?
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TrueNorthStar    •   654 days ago  # + 0 -

Will they keep music saved after canceling service? Amazon music does. (I should have taken screenshots while I could still log in because it looked like this day was coming.)
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GSTAR    •   654 days ago  # + 0 -

Just switched to Spotify. Napster just blew it big time for me. I started many, many years ago when it was Rhapsody. I guess it’s time to begin a new. Wish there was some way to transfer 20 years of music collections over to Spotify.
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Mrt-007    •   654 days ago  # + 0 -

Was working fine this morning (7/9/22 @1100). Now doesn't work out of the blue - no updates performed to the app or my phone. Received error every time I tried to play any music. Now, it won't allow me to login.
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CTOinNV    •   654 days ago  # + 0 -

Use this link to access your account . . .https://help.napster.com/hc/en-us
Just change your password and you'll get to where you can cancel your subscription.
Just DONE with this BS!!
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CTOinNV    •   654 days ago  # + 0 -

ALL of my playlists were wiped out! Just cancelled my subscription . . . after many years. I'm done with Napster. Hello Amazon Music!
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BD    •   654 days ago  # + 0 -

My annual subscription is up this month. With all the no connection and time out issues this past week now is the perfect time to cancel before I get charged for the upcoming year. Amazon unlimited has a 4-month trial period. Time to move on and give them a try.
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Q    •   654 days ago  # + 0 -

Seems like since they updated it it’s doing horrible. It was way better before their “update”
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Chris    •   654 days ago  # + 0 -

Bs I've used napster for 10 plus years and now it won't load or play music deleted all my f***ing songs. 3 days if this bs now. Wtf napster. Refund our money and f*** off
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Ann    •   654 days ago  # + 0 -

Years and years of music I've curated on this app and now nothing will load or play. Constant "something went wrong" error.
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Tom M    •   654 days ago  # + 0 -

What a 5th rate service they turned into,after 9 years I'm done blocked charges on my card and canceled.
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Gareth Inkster    •   654 days ago  # + 0 -

I REALLY want to stay on board the Napster train. I love that they pay most, and I love that they offer such high-fidelity streaming quality, but man they are asking a lot with the bugginess. The user-interface really doesn't compete and I've been having consistent sign-in problems. I've only been on board for 3 months but it's getting taxing.
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BryanB    •   654 days ago  # + 0 -

The recent app update on iPhone severely reduced the functionality of the app. Buggy playback (tracks stop randomly) and degraded user interface (no more alphabetic selection for my track list - I have to scroll down to the bottom to get to tracks that start with "z"). Now today (7/9/2022), broken login with no clear error code indicating it is temporary or on Napster's end.....
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SJT    •   654 days ago  # + 0 -

5 days now and no response, good thing my credit card company credited me 3 months due to no response by napster over 96 hrs
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Guest    •   654 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Unexplained outages
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CC M    •   654 days ago  # + 0 -

I deleted my account. After having this service for over 7 years. This is ridiculous. How does it go from playing seamlessly to "cannot register your device" within minutes. Now they're saying I cannot get a refund because I'm paid through 3/2023. What a scam. Web said "log in & retrieve/access your account" until 3/2023. Doesn't recognize my device. (argh) Nothing is more frustrating than technology I'VE paid for not working. AND no live support team to help. I'm out. Went to Amazon Prime streaming. Didn't even realize I had access with my Prime account. Deuces
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RandyC    •   654 days ago  # + 0 -

Can't log in today. Could log in yesterday but my playlists were gone. Really miss the old format. Everything loaded quickly then. Miss the old genres like Brit Rock and Baroque Pop.
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Tek    •   654 days ago  # + 0 -

Won't load on any platform. Banner on site says they are down. I am tired of this. The service has been terrible since they were sold. I am switching to YouTube.
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DavidW    •   654 days ago  # + 0 -

https://help.napster.com/hc/en-us They have a blue banner scrolling along the top about the tech issue and are working on it. Still, they need to credit every account for these days down.
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DavidW    •   654 days ago  # + 0 -

3rd day I think. It shouldn't be taking this long. Once it's up I'm transferring my lists to Spotify and exiting. Napster should send out some kind of a notice of what's going on. Something.
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Paul    •   654 days ago  # + 0 -

The destop app - the indexes on search are not working. Web app - can't login. On and off for 2 days now. This hapenned about a year ago also. I'm getting sick of these guys.
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Ian    •   654 days ago  # + 0 -

Same again ! My playlists also will not load, or when they do it says try again later!
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MystikalTeresa    •   654 days ago  # + 0 -

Same here! My playlists will not load, and when they do it says try again later! Some other music will play like 'featured' I tried everything finally uninstalling and the app, and now I can't Login at all! I've never had this many problems before! My music is my life! Just let me listen to my playlists and I am happy What is going on Napster?! P.S. I miss being able to listen to way more of my recent list than it saves now...I miss the black colored app, I do not like the update!!
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Cmk    •   654 days ago  # + 0 -

Can’t login says failure to register my device! When it does login no playlist at all
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CC M    •   654 days ago  # + 0 -

Keeps telling me can’t log me in—literally was just playing! ????
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Izzy    •   654 days ago  # + 0 -

My playlist keeps saying failed to load and none of my songs play when I click them, I can’t search anything, says no results. I deleted and redownloaded the app and now I can’t even log in. I need my music I have over 2000 songs in my playlist ????
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TJ    •   654 days ago  # + 0 -

App crashing. When it does stay up loss of all playlists or playlist has multiple versions of one song not on the playlist. Very long term user. They better fix it soon or I’m cancelling for just about anything else.
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Drew    •   654 days ago  # + 0 -

I literally use this app to DJ party's I've spent countless hours compiling Playlist I had 63 Playlist covering every genre you can think of I just canceled Sirius radio in my truck last week cause I only use Napster this needs to be fixed
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Noemi    •   654 days ago  # + 0 -

My playlist is completely gone. The name of my playlists appears then disappears. When it appears, I click on it and it says I have no music. Not sure what’s going on!
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Marcos    •   654 days ago  # + 0 -

Nothing working playlist n favorite are gone.
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LLL    •   654 days ago  # + 0 -

Mine is working fine now...
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Fpomart    •   654 days ago  # + 0 -

Completely faulty my playlist doesn't show nor random songs when I search.
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Doug in TX    •   654 days ago  # + 0 -

I can sign into my account on lone and play my playlists... the app on my iPhone is "dead in the water" it shows playlist name but no songs, won't let me search for a song at all, and if I try to play a suggested song the App crashes and closes. Hopefully it's just a bad tech day and they will get it fixed...time will tell.
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Tina    •   654 days ago  # + 0 -

Everything gone!!!!! Switching to Apple Music!
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Ron    •   654 days ago  # + 0 -

They need to be sued we pay great money to enjoy music and they will not answer phone or respond terrible customer service
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SM    •   654 days ago  # + 0 -

Over 13 years of music gone! I can pull up my playlist but it says private to create a new one. I hope they’ll come back
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NM    •   654 days ago  # + 0 -

Same here, years of creating amazing Playlist, songs are gone!!! What a complete screwup. We should all be compensated!! I really hope I get my songs back!! No way I can replace.
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Amy    •   654 days ago  # + 0 -

It’s showing the titles and images for my playlists but either all the songs are gone and the playlist is empty or random albums are in there that I’ve never even listened to. My favorites are also gone. That’s over 10 years of music I can’t access now.
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More annoyed    •   654 days ago  # + 0 -

All songs are gone including downloads.
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Alyse    •   654 days ago  # + 0 -

playlists empty or filled with one random song not even on the list
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Annoyed    •   654 days ago  # + 0 -

All songs are gone
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A Nuance    •   654 days ago  # + 0 -

Playlists are still fouled up (loading over twenty entries of a song I didn't have on any playlist).
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Vincent    •   654 days ago  # + 0 -

App and website do not operate for playlists. Everything is slow or not loading
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Guest    •   655 days ago  # + 0 -
★ ★ ☆ ☆ ☆

Not working. Have been much worse since the update
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J    •   655 days ago  # + 0 -

Since they did new update music locks up now my playlists have none of my music and keeps crashing it barely opens the app then back to my home page Over 10 years with them rethinking it now
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Kk    •   655 days ago  # + 0 -

Yeah same here I have no music in any of my playlists and it just keeps crashing.
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Kurt    •   655 days ago  # + 0 -

The app on my iPhone and iPad keeps crashing. When it does load properly it’s doesn’t recognize my artists and downloads. Very frustrating.
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Gus    •   655 days ago  # + 0 -

Same here. My playlists were all empty and the app keeps crashing and not recognizing my log in
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Scott    •   655 days ago  # + 0 -

Same here, no playlist and then the app crashes…..
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Brian    •   655 days ago  # + 0 -

Our will let us log in but no playlist
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Bill    •   655 days ago  # + 0 -

I am experiencing the same situation.
Napster allows log in, shows playlist directory, open a playlist, shows 132 tracks but the playlist is empty.
FRUSTRATING!!!!!!!
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NM    •   655 days ago  # + 0 -

Same here years of songs on numerous Playlist GONE!! WHATS GOING ON?
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Guest    •   655 days ago  # + 0 -
★ ★ ☆ ☆ ☆

Not working!
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Steve    •   655 days ago  # + 0 -

Neither the app nor the website will let me access my playlists. Keeps saying "something went wrong try again"
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Michele    •   655 days ago  # + 0 -

Music disappeared
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Andre    •   655 days ago  # + 0 -

Same issue here
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Ariana Hardiman    •   655 days ago  # + 0 -

I just logged into my family's Napster account so I can listen to music... The app went ahead and let me sign into it, but I was trying to search a new song one of my bestfriends put me on. But, it keeps saying error loading results. Can the issue please be fixed?
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Guest    •   676 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

It does not work. Will not load. Won’t allow us to use more than one device even though we could do this before we updated the app yesterday.
Hopeless.
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Dustin Ashman    •   937 days ago  # + 0 -

This server status is inaccurate and incomplete. Napster.com is simply the web server. If the website is up it will always say up. The authentication server used for login is a separate server with no status tracking available. This website is useless for anything that isn't base on a webpage.
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Guest    •   937 days ago  # + 0 -

Is the site/app down?
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