Nelnet.com Current Status

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Website: nelnet.com

Welcome to Nelnet.com. As your student loan servicer, we’re here to make the repayment process as simple as possible.

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 Nelnet.com status: NO ISSUES  82 comments

Nelnet.com problems for the last 24 hours


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Admin    •    comment pinned    #
Possibly, redirect from different versions is configured incorrectly on nelnet.com. In this case, use the links below:

http://nelnet.com    https://nelnet.com    http://www.nelnet.com    https://www.nelnet.com


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rp    •   21 days ago  # 29 March 2024 + 0 -

Perpetually told username or password is wrong. Changed it only to still receive the same error.
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Hunter S. Thompson    •   27 days ago  # 23 March 2024 + 0 -
Welcome to the Argument Clinic

The system wont accept new password or username and responds with either incorrect username or password or "error" message - why? Because the system is deliberately underfunded, mismanaged and systemically incompetent so the political factions can have a pissing contest while holding millions hostage.
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Ash    •   54 days ago  # 25 Feb 2024 + 0 -
Not working

Have tried logging in with four different verification codes being sent and there's just an error screen and a Nelnet down notification every time. Fun.
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My name    •   64 days ago  # 15 Feb 2024 + 0 -

Piece of shit. Trying to make my payment and can’t even get logged in despite using my saved ID and Password.
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cv    •   105 days ago  # 5 Jan 2024 + 0 -

haven't been able to log in for almost 2 weeks- wait time on phone is ridiculous.
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Guest    •   113 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

The website does not let me view the password I have entered. I use a long complicated password, and I like to verify that I have entered it correctly, on my private computer, in my private office. Yet there is no way for me to check what I have entered, since the window only shows a bunch of dots. Also, I like to have my password remembered from my specific computer and browser, yet yet Nelnet doesn't offer that option either. The entire process is pathetic. What a terribly inept company.
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A Gabriel    •   114 days ago  # + 0 -

When going to the website, it gives an error and says not there.
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C Vandervoort    •   121 days ago  # + 3 -

Cannot login on multiple browsers
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Guest    •   148 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Site never works, or only partially works.
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Guest    •   154 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Takes far too long to get through automated phone system. Call wait times are greater than 60 minutes. Website is not user friendly. They bury the area to request deferrals and forbearance. Can't do it via the website.
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Disturbed in NY    •   155 days ago  # + 0 -

What is wrong with this site? FIX IT
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Guest    •   156 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

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Guest    •   158 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Log in trouble every single time I try to access it. EVERY single time!
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Guest    •   161 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Can't login and have tried for over a week
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Holly    •   178 days ago  # + 0 -

Payment portion of website not working. Tried to call said they can’t verify my account information.
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Alex    •   179 days ago  # + 2 -

Stupid website won't let me make a payment!!
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Jae    •   180 days ago  # + 2 -
Has nelnet been hacked?

Been trying to make a payment for two days. Payment section is just a red experiencing an issue message. I tried to call and make a payment, and there wasn’t even an option for that even though the website says to call to make a payment through the automated system.
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guest    •   181 days ago  # + 1 -

Back to back days, can't make a payment!!! Site is awful.
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Guest    •   181 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

After finally getting the log in issues resolved, it will not let me make a payment... keeps saying try to refresh or log back in. This is 2 days in a row... Nelnet is horrible!!!!
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Guest    •   182 days ago  # + 1 -

Can't make a payment!
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Guest    •   183 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Just got some snail mail letter saying my payment cannot be processed. I’ve attempted twice putting in my routing number and account. No idea what the problem is
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Guest    •   183 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Cannot log in
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Guest    •   183 days ago  # + 5 -
★ ☆ ☆ ☆ ☆

I can log in
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Guest    •   183 days ago  # + 1 -
Crappy Crappy website

Never had issues with great lakes--what a crappy provider. Also getting an error when trying to log in. This has been the worse experience. First they get rid of the app, then their stupid website won't work. HOW ARE YOU A LOAN SERVICER??
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Guest    •   185 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

"There was a problem with your request. Please try again."
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Guest    •   189 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

I can't even make a payment...I can't log in for gosh sake
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Troy    •   191 days ago  # + 0 -
Website doesn't work and phone service is 2 plus hr wait

This has going on for weeks. It tells me there are password issues and their are not. I've changed it multiple times. Trying to set up auto pay. Instead probably get late fees do to their inadequate website.
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Roe    •   197 days ago  # + 6 -

Um. So what’s the plan with repayment? Because if they report late payments on my credit report ima be livid
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Frustrated    •   198 days ago  # + 0 -
Terrible Website, Riddled with Errors

Can't upload documents, constant errors. Used different devices and browsers. Been on the phone waiting for over 2 hours. This is terrible.
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Anonymous    •   198 days ago  # + 0 -

Can't upload documents
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Guest    •   198 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

On hold since 8, call ended, call back on hold for over an hour
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Catherine R    •   200 days ago  # + 0 -

Account registration page will not load, returns error.
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Ivan G    •   200 days ago  # + 1 -
Useless Website

NelNet is a closed loop, cannot get anywhere via website, each time I attempt to log in I must reset my PW. You CANNOT set up auto payments and all of the links keep you in a loop that goes nowhere....
The phone number refers me back to the crappy website. This is stressful. Completely useless website.
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Mallory    •   200 days ago  # + 0 -
Login Page Inaccessible

Can't login to Nelnet today 10/1/2023 - login page is just a blank page. Figures that their website can't handle the demand of student loan repayment going back into effect.
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Guest    •   202 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

SHIT
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Guest    •   223 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Take forever to respond to issues by email. Continual issues with website make this loan service unusable. They give me a headache. I couldn't register due to website bugs. Now I can't login in to my account. Seems other people can't either. This is as of September 2023. Let's see how long this will take them to fix. Slow to do anything. I miss Great lakes. Never had a issues with them. I have had nothing but issues with Nelnet.
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Cameron WEsson    •   256 days ago  # + 3 -

Can't do auto debit there was a problem with your request please try again error.
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Rl    •   258 days ago  # + 0 -

Can’t log in - tried to update password and it freezes
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TaylorB    •   568 days ago  # + 1 -

Cannot login today either. switched browsers, can put in username, password then a blank page with "help" and "logout" on the top of the page, a green line and then blank..........??? What is going on?
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LM    •   600 days ago  # + 1 -

I can log in but it won't load any of my loan info.
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TM    •   602 days ago  # + 1 -

NOT WORKING
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IW    •   602 days ago  # + 1 -

Yeah, not working for me yesterday or today.
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TQ    •   603 days ago  # + 1 -

Can't log into nelnet either!
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Hugs_4_Pugs    •   603 days ago  # + 1 -

Yup! cannot get on Nelnet either! Got to be from Biden's announcement!
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Guest    •   603 days ago  # + 2 -
★ ☆ ☆ ☆ ☆

There. is no way to log into my account. I put my user name and password in and nothing happens. Is Nelnet a scam?
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Guest    •   603 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Website access is terrible. Crashes constantly.
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MB    •   603 days ago  # + 1 -

Me as well, it acts like it might login, even shows me the beginnings of the loan summary screen then goes blank and gives random error message. I'm guessing Biden's announcement has crashed the Nelnet system. Hope it comes back up soon.
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Mike    •   603 days ago  # + 1 -

Most likely they started the debt relief buy deleting everything ;)
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Katie    •   603 days ago  # + 1 -

I’ve tried several times today from my phone, app and internet browser. Cannot get logged in.
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Guest    •   604 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Always loads slow or not at all.
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C    •   604 days ago  # + 1 -

Tried on my phone and laptop and still nothing
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T    •   604 days ago  # + 1 -

Website works but login page doesn't work.
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S    •   604 days ago  # + 1 -

Can't log in. I think everyone's trying to log in to fill out the debt cancellation form.
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J    •   604 days ago  # + 1 -

Still not up as of 1:58pm cst. I just want to make a payment. Insert sad emoji
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Guest    •   604 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

The website is difficult to use and doesn't load half of the time.
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S    •   604 days ago  # + 1 -

this is ridiculous
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S    •   604 days ago  # + 1 -

Not loading; wondering if the news of debt cancelation crashed their site
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Robyn    •   604 days ago  # + 1 -

I feel like every time I want to get into my account (not just today), it doesn't let me. I believe there is something inherently wrong with the website.
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B    •   604 days ago  # + 0 -

Can't even load the site
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C    •   604 days ago  # + 0 -

Not loading. Did all the tips. Tried different versions of website. App is not working.
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T    •   604 days ago  # + 0 -

Main page loads but will not let you log in. Page goes funky.
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K.    •   604 days ago  # + 0 -

Website will not load at all
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Jed    •   604 days ago  # + 0 -

Got the main page to load but login page isn't working
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Jake    •   604 days ago  # + 0 -

Website won’t load
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Guest    •   604 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

site doesnt work
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Guest    •   604 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

it takes too long to load just a few words
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Jackie    •   604 days ago  # + 0 -

nel net website not loading
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Veronica    •   604 days ago  # + 0 -

Won't load login page at all
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Lynda W    •   610 days ago  # + 0 -

Cannot login with an established account. The site accepts Username but never asks for Password. Claims that the login is complete but there are no account options.
Tried several different browsers, cleared the cache, refreshed page, but unfortunate behavior is the same.
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Nik R    •   610 days ago  # + 0 -

Can’t login with existing username. Cleared cache and used different browsers, app, computers. Doesn’t work
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JS    •   610 days ago  # + 0 -

I am unable to log in using any search engine from my desktop and I cannot log in using the app from my phone. Other sites seem fine. Cleared my cache and cookies already on my desktop.
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Guest    •   620 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

I can’t log in. That’s fabulous that the first page works but the stupid thing has been “thinking” about my user name for 5 minutes now. I think they’re trying to scam people into extra interest rates
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bb    •   637 days ago  # + 0 -

wont let me log in
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MG    •   637 days ago  # + 0 -

Down for me as well
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Tiffany    •   637 days ago  # + 0 -

Can’t log in… whomp just trying to pay my loan
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tony    •   637 days ago  # + 0 -

same here had to pay by phone the hoops you gotta jump through to give them money just insult to injury lol
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Deedee    •   637 days ago  # + 0 -

cannot login, keeps going back to username page
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Dave    •   664 days ago  # + 0 -

Cannot login gives error.
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Jeremy    •   665 days ago  # + 0 -

I cannot log in. Got an error message that says “There was a problem with your request. Please try again.” Tried calling, the automated system didn’t recognize my SSN number and birth year combination. When I finally got through, I asked how long it would be before it’s up and running again, the rep told me he didn’t know. I couldn’t make a payment over the phone either.
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Guest    •   954 days ago  # + 0 -

tried all 4 different website iterations and they all timeout and am unable to open the website
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Guest    •   1014 days ago  # + 0 -

ping requests time out, can't login
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Greg    •   1015 days ago  # + 0 -

cant login, get error message that you can't escape from other than to close browser
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