Is T-mobile down today April, 2024?

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J. B. • 12 days ago # 12 April 2024 + 0 -
Customer

MESSAGE TO METRO BY T-MOBILE:

There has been an outage in fort Myers since yesterday. I reach out to metro parent company because they don't seem to be fixing anything. Metro tells me there is a known outage in fort Myers at local site. But they aren't doing anything about it. All they tell me is sorry for the inconvenience. All they seem to want to do is raise tickets but not actually address the actual issues. I've tried and they simply dismiss me. I've been called crazy and told I'm making everything up. They know there is issues but do nothing to fix it. It is now OVER 24 HOURS since the disruption happened here in 33916... I don't think I can take anymore of their BS. They also flat out refuse to compensate me for the outage. They basically told me I had perfect connection and had no issues. Despite acknowledging there was an outage yesterday, their higher ups marked the tickets I made as FIXED even tho they did not to fix it and I had evidence of no fixes. I reported 6 times and each time they dismissed my claim. They accused me of making it up to obtain a credit . That's messed up. This degraded service is due to lack of proper regular maintenance and damages due as far back as HURRICANE IAN back in September 2022... Back then I tried to warn them, they ignored me. I noticed intermittent signal issues back in end of 2022 & reported them again they were more interested in making tickets than actually addressing the root problem.

AND YET TMOBILE acknowledged a HUGE OUTAGE in 33916 ... The tower off of DR. MARTIN LUTHER KING BLVD in fort Myers went out TUESDAY and on and off Wednesday. The Metro by T-Mobile customer service tried to blame it on a System network update... That was a cover up... There was no update... Instead T-MOBILE did a diagnostic and found the outage on the tower mentioned before. THATS EXACTLY WHERE THE PROBLEMS SOURCE IS and has been for last 48 hours. But Metro reps deny any outage is happening and their HIGHER TECHNICAL STAFF claim IT WAS FIXED WEDNESDAY THE 10TH. NO FIXES HAVE HAPPENED but now T-Mobile apparently is working on it themselves and hopefully will solve the problems.

THE ISSUE IS CAUSED BY DEGRADED EQUIPMENT admitted by T-Mobile that was never properly maintained on a regular basis and left to rot and degrade in the elements and weather. It's congested now because of the repairs happening. No timeline was given on how long it will be to get fixed.

But ARE THEY REALLY FIXING ANYTHING? WE WILL SEE! GOOD LUCK FORT MYERS... BE PREPARED FOR A LONG OUTAGE.

and they WILL NOT CREDIT ANYONE for the outages. They claim it's not in their policy since 2022.