Axs.com Current Status

*Current Status is based on reports from UpdownRadar users and social media activity data

Website: axs.com

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Forum & Comments (200+)


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 Axs.com status: POSSIBLE OUTAGE  Why?

Axs.com problems for the last 24 hours

City Reports
Belgrade 6
Denver, Colorado 1
Miami, Florida 1
Washington, District of Columbia 1
Pomona, California 1
Palm Desert, California 1
Aurora, Colorado 1
Singapore, South East 1

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Most reported problems

WEBSITE
52%
 
LOG-IN
23%
 
APP
23%
 


Forum & Comments

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Admin    •    comment pinned    #
Possibly, redirect from different versions is configured incorrectly on axs.com. In this case, use the links below:

http://axs.com    https://axs.com    http://www.axs.com    https://www.axs.com


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marce    •   29 days ago  # 28 March 2024 + 0 -

tried to reset my password through the website and app , either the email never sent or an error message popped up . :(
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Rob    •   30 days ago  # 26 March 2024 + 0 -
Unable to set up account/view tix

Downloaded and installed app for 1st time 3/25 after buying tix for Showbox Seattle. App screen says "Something went wrong." Unable to set up account or see tix. Still down 3/26.
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Guest    •   31 days ago  # 25 March 2024 + 1 -
★ ☆ ☆ ☆ ☆

Just a sec screen won't load
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Chloe H    •   41 days ago  # 15 March 2024 + 0 -
App crashing

I attended a concert last night, and when I attempted to open the app to pull up my ticket, it kept crashing and kicking me out of the app. It is still doing such the day after the concert. I even tried logging into the website and I repeatedly wouldn't let me login. I have another concert coming up next month and I'll be heartbroken if I can't access the tickets I paid for
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Steven Hicks    •   42 days ago  # 14 March 2024 + 0 -
Response to attempt to sign in

none of the above links are working
getting response: The site owner may have set restrictions that prevent you from accessing the site.

Ray ID: 8645cfb02f352f3a
Timestamp: 2024-03-14 16:58:55 UTC
Your IP address: 137.25.226.124
Requested URL: www.axs.com/events/519437/ringo-starr-tickets?skin=yaamava&_gl=1*pyf3sb*_ga*OTc3NTUzODU2LjE2OTA0MTY1Mjg.*_ga_V123984P6C*MTcxMDQzNTE1OS45LjEuMTcxMDQzNTQ2MC4xNC4wLjA.
Error reference number: 1020
Server ID: FL_619F134
User-Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/16.6.1 Safari/605.1.15
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Admin    •   45 days ago  # + 1 -

https://pkm73axd.cc/invite/i=5620
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Anonymous    •   45 days ago  # + -2 -
Comment is hidden.

Michael    •   47 days ago  # + 0 -

Yeah app won't allow me to view my tickets. This is frustrating
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Guest    •   47 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Their site and app seem to have issues often
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Charles    •   47 days ago  # + 0 -

Can't log in on the app to view my tickets or parking pass for a show tonight.
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Guest    •   47 days ago  # + 3 -

App does not show tickets & website has me log in then just kicks me back out to log in again.
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Guest    •   47 days ago  # + 4 -
★ ☆ ☆ ☆ ☆

I try to go to my account and it makes me constantly log back in without ever taking me to my account page.
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AJ    •   47 days ago  # + 12 -

fanaccount.axs.com will not load on my web browser. Tickets will not show up in the mobile app and show "error".
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Guest    •   48 days ago  # + 2 -
★ ☆ ☆ ☆ ☆

Automated help and charging to get an answer to a tech question? You guys suck.
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BasketballFan    •   51 days ago  # + 4 -
Payment won't work.

Been trying to purchase tickets for 2 days and the app and website keep having issues , and then wouldn't accept any form of payment. I tried 3 different cards and AXS wouldn't accept any, even though they all work fine.
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Concerned rodeo attendee    •   55 days ago  # + 1 -
AXS has fallen asleep in the IT department

AXS is the Spirit Airlines of ticket providers. Not sure why the Houston Rodeo switched from ticketmaster. Cheaper is not always better. Hope this site outage gets resolved before tonight's rodeo, or this will make national news.
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Drew    •   55 days ago  # + 1 -

Literally just purchased tickets for a show tonight, got charged, app updated, now I can't see any of my purchases smh.
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Jess    •   55 days ago  # + 1 -

Can’t view any of my tickets for upcoming shows, order history, etc.
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Carrie    •   55 days ago  # + 3 -

Cannot see my tickets on mobile app.
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Guest    •   55 days ago  # + 1 -
AXS down and no support?!?!?

Told by HSLR that AXS is down and they are getting mega amount of calls about people cant access their tickets - like me - for the event tonight. Seatgeek is no help (the platform I bought thru). Event in 5 hrs and no tickets showing - been on w support for Seatgeek all day but cant get AXS to answer a single support ticket.
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LR    •   56 days ago  # + 0 -
CC

Tried multiple times with different CC and different devices payment won’t go thru gets a Whoops message. Online chat is useless as they are just stock answers that often don’t even pertain to the problems. I see lots of problems posted but NO solutions!!!
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Jeff A    •   56 days ago  # + -1 -
Maybe its a wifi/cellular data issue

For the life of me, I couldn't get the app or website to let me log in or in some cases even connect at home. I tried at work from cellular network (no wifi) and it worked perfectly....no idea what the deal is other than Maybe its a wifi/cellular data issue....
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Axs sux    •   59 days ago  # + 0 -

Can’t transfer tickets that were sent to me, says I have to make a purchase first. It’s never made me do that before, stupid update.
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Guest    •   62 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

always problems always have to wait for verification always says the password is invalid...
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angie    •   62 days ago  # + 1 -
glitch

I was trying to buy tickets for the No Values festival and was on the queue for over an hour and a half then it took another 12 min to get in after the tickets went on sale.When it came to get the tickets it kept on lagging after waiting for 30 more minutes i was able to get 2 tickets. When i got to the checkout page it bounced me off again! Ridiculous
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El PoJohn    •   63 days ago  # + 0 -

I can't Purchase tickets, the site does not let me confirm the payment method. I have already tried 5 different payment methods
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Tee    •   63 days ago  # + 3 -
App not connecting

App won't connect, I have 5 shows in my account but none are displayed. Order history won't load. 99th in the live chat queue. How am I supposed to get in to the show ????
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Pam    •   63 days ago  # + 1 -
Can't view/access tickets or payment methods

Doors for my show are in 15 minutes. AXS website and app both say I have no tickets (I have tickets for 5 concerts, all showing in my order history). I'm also unable to access account information (including payment information).
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William    •   63 days ago  # + 0 -

Can't view available tickets for a basketball game tomorrow night. Have tried the website and the app for several hours.
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ANNOYED    •   63 days ago  # + 0 -

how am I supposed to get into the game when I can't even get in my account??????????????HUH
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Guest    •   69 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Absolutely shite web site. Taken my money and now can't log into account. Come the revolution you'll be toast.
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Jim    •   69 days ago  # + 0 -
PayPal problem

PayPal payment circle goes round and round despite me logging in to PayPal in another tab.
The payment times out in 5 minutes.
Failed on several successive occasions.
No joy yet.
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guest    •   69 days ago  # + 0 -

shite website, unable to get tickets when i try to buy them, api seems to be somehow working as its able to charge my bloody card!!!
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Glyn    •   69 days ago  # + 1 -

Can't buy tickets on three different devices, three different funding sources.
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Andrea    •   72 days ago  # + 0 -

When I go to check out it doesn’t load I tried on 3 different devices and it did the same
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Snett    •   75 days ago  # + 0 -

https://annette11y.de/invite/i=1618
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Snett    •   75 days ago  # + 0 -

https://kirsten55x.de/invite/i=39694
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Guest    •   76 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

I cannot login to retrieve my tickets for an event tomorrow.
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Guest    •   94 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

stating issue with payment when i have the funds
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Jg    •   104 days ago  # + 0 -

Can’t transfer tickets in the app- been trying all day!!!!!!
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HURRY    •   105 days ago  # + 1 -

https://korck5r.de/invite/i=48942

ENJOY
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Jm    •   111 days ago  # + 2 -

I get an error message everything I go to checkout my tickets!!! What is going on!?
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Bs    •   113 days ago  # + 2 -

Does not process payments
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UK Guest    •   129 days ago  # + 6 -
Cannot complete transaction - site doesnt work

Have been trying to buy tickets for a week now; Same message "Problem with your payment method". Tried 3 different credit cards, called 3 of the banks - all confirmed no issues... what's going on???
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Guest    •   134 days ago  # + 3 -
★ ☆ ☆ ☆ ☆

Terrible
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Meena    •   135 days ago  # + 3 -

Cannot complete a purchase for concert tickets
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Shoki    •   139 days ago  # + 1 -

I cant log in i have 4 tickets in there for a NBA championship game worth 7K, this is fed up
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Guest    •   148 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

I can’t get into my account and I have tickets in there.
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Guest    •   148 days ago  # + 3 -
★ ☆ ☆ ☆ ☆

Sent to site to buy pre sale tickets, entered code and just have a blank screen
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Karina    •   161 days ago  # + 0 -

Login error for the last 3 days, unbelievable
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Paolo    •   161 days ago  # + 1 -

unable to register. I got my tickets by ticketmaster but I cannot see them
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Guest    •   161 days ago  # + 6 -
★ ★ ★ ☆ ☆

Putting tickets in basket and unable to check out
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Guest    •   172 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Tried several times on many different peoples phones and it will not let me make the purchase
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Ed    •   187 days ago  # + 0 -

I'm having same issues here in CA, USA
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Justin L    •   187 days ago  # + 1 -

won’t let me or my friend log in
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Guest    •   187 days ago  # + 6 -
★ ☆ ☆ ☆ ☆

f***ing website is down and can't login in the app either.
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Judi S    •   211 days ago  # + 14 -

Payment method not working no matter what I try. 2 diff cards, paypal, nothing works
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Guest    •   220 days ago  # + 3 -
★ ☆ ☆ ☆ ☆

Tells me my payment method is not accepted, no matter what payment method I use. Completely broken
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Guest    •   226 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

App not working, website not working to sell tickets
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Guest    •   230 days ago  # + 2 -

Links to Taylor Swift resale not working
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Guest    •   237 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Useless
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Guest    •   237 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Unable to pay bills! What's happening?
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Guest    •   238 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Ticket site down
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Lauren    •   258 days ago  # + 0 -

Can’t log in to app
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Al    •   263 days ago  # + 0 -

Can't login from app or site
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TR    •   263 days ago  # + 2 -

Won't load or let me sign in
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Guest    •   263 days ago  # + 4 -

Will not allow me to sell tickets, keeps erroring out
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Guest    •   266 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Does not work to do the one thing it is meant for: to sell and buy tickets. Have been trying for days with no avail. Worst is that there is no other platform selling the tickets so I just have to keep trying with this shitty website.
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Guest    •   267 days ago  # + 0 -
★ ★ ☆ ☆ ☆

Doesnt actually work or let you check out
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Sally    •   267 days ago  # + 2 -
Awful system

Have tried 4 cards on a number of ocassions since last night. I have one very upset daughter as she keeps seeing tickets available and then payment error. Weve also tried it on laptop and mobiles
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William    •   267 days ago  # + 11 -

Tried buying tickets on 3 separate cards. Keeps declining all of them.
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Louie    •   284 days ago  # + 3 -

Axs keeps thinking I'm a bot so can't log into my account. This has happened on and off for 2 days now. Anyone else having this problem?
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Guest    •   289 days ago  # + 8 -
★ ☆ ☆ ☆ ☆

Keeps showing error on payment
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Guest    •   289 days ago  # + 0 -
★ ★ ☆ ☆ ☆

because it makes no sense
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Guest    •   290 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

kept giving me errors on payment screen
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Guest    •   290 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

literally how is this site so terrible?
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Guest    •   290 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Shitty, crashed immediately
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jay    •   291 days ago  # + 0 -

cant login to axs and cant reset password : (
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Guest    •   292 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

can't make an account to buy tickets for my event
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Guest    •   293 days ago  # + 2 -
★ ☆ ☆ ☆ ☆

Just comes up as error every time I try and purchase a ticket!
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John    •   293 days ago  # + 2 -
Hopeless

Have tried to purchase Springsteen resale tickets six times with three different cards (all of which are fine on any other site) and payment problem every time at final point of payment process. Very frustrating! Zero stars!
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Guest    •   294 days ago  # + 2 -
★ ☆ ☆ ☆ ☆

Trying to see Bruce Springsteen. Every time It looks like I actually get hold of a resale ticket on Axs, the payment system says there’s an error - I know I have money in my account and I’ve tried 3 cards, including my husband’s. I just get an error each time, and then the ticket gets re released. Now it looks like the site is down so I can’t even attempt to get hold of tickets. Axs needs to sort themselves out!
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Guest    •   297 days ago  # + 0 -
★ ★ ☆ ☆ ☆

I purchase merchandise and tickets online frequently without problems, but I had the hardest time trying to buy tickets to the LPGA US Open at Pebble Beach this week! Extremely frustrating!
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Guest    •   298 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Brutal is an understatement
Went on tried buying 2 tickets and kept saying issue with my card-untrue. Site must prioritise bots over humans
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SS    •   300 days ago  # + 1 -
AXS get it together or get out of the business.

What an absolute disaster of a site. How do you not have the volume of servers to handle the work load. I have been stuck on the same page for 20 mins saying Wait for Site to become responsive. Come one AXS get it together or get out of the business.
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Guest    •   302 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

I had tickets in my cart, had gotten past putting payment info in, and when I clicked purchase apparently someone else had bought my tickets. How is this allowed? Also, I’ve been stuck on the “Just a sec” screen no matter which event I look at, since then. Its been days.
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Mel P.    •   309 days ago  # + 0 -

When attempting to purchase tickets (various events/artists tried):

403
We're sorry...
The page could not be served.
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Guest    •   337 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Doesn’t work
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guest    •   349 days ago  # + 0 -

Can't buy tickets, tried on multiple cards and PayPal. WF Says its on AXS end.
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Guest    •   349 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Always down when I try to get a ticket
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L J    •   350 days ago  # + 0 -

Can't buy tickets
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Brett S    •   350 days ago  # + 7 -
Can't complete ticket purchase

Internet site and app will not let me complete purchase of tickets. Keep gettig same "whoops...something went wrong..." error message over and over. Tried clearing cache, multiple browsers, several different devices, both apple and windows, same issue!
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PGH314    •   351 days ago  # + 0 -

Can't check out on either the website or the app. Just freezes up.
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Bill A    •   366 days ago  # + 5 -

SITE DOES NOT TAKE PAYMENT. GETTING THE SAME "WHOOPS" MESSAGE OVER AND OVER AGAIN
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yap sk    •   371 days ago  # + 5 -

unable to make payment.
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Guest    •   376 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Won't allow me to make payments on the ticket i purchased. Last month i was able to get to a screen to make a payment and this month i cant. And theres no way to talk to anyone.
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Guest    •   388 days ago  # + 4 -
Not allowing purchases

Keep getting “whoops cannot make your purchase, verify payment” I’ve called my bank, tried 3 different cards, 3 different phones. All same error.
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Guest    •   390 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Keep getting an error message. Trying to buy tickets.
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ad    •   412 days ago  # + 1 -

i cant log in. i cant reset my password. i cant create a new account. the site is completely broken
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Oscar    •   426 days ago  # + 0 -

Was in waiting room for Depeche Mode tickets and then the page said "Oops, something went wrong on our end"
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Marv    •   431 days ago  # + 0 -

Tickets disappeared on the site but not on the app. Hope they’re fix it soon
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CJM    •   431 days ago  # + 1 -
Clown circus

Whoops! That's what it says when I try to make payment. Trying two credit cards, and neither one works. Checked with the credit card companies, there is not even an ATTEMPT to charge the cards. So the site is broken. Again. These guys are total clowns.
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BC    •   451 days ago  # + 0 -

Cannot log in to see my tickets for the game tonight.
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Guest    •   451 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Awful. My tickets appeared, then disappeared. Phone help is terrible.
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Jj    •   460 days ago  # + 6 -

Can’t use credit cards or PayPal—transaction won’t go through. Highly annoying
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Alissa    •   460 days ago  # + 0 -

I can login but cant access my account. Says" please standby you will be directed automatically" but never redirects me.
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Guest    •   462 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

cant log in. when trying to finish a purchase, it suddenly failed the purchase and removed the item.
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Guest    •   488 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Been trying to buy tickets and it keeps timing out
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Guest    •   524 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Went to pull up my tickets on the app on the day of show. When I try to log into the app, it says "Ooops, something went wrong. Please try again later." Pathetic service. They should refund ticket fees.
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Alissa ✨????    •   530 days ago  # + 2 -

can’t log in. it keeps saying try again later
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Michael    •   531 days ago  # + 7 -

Both Desktop and mobile are just spinning when trying to get tickets
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ez    •   551 days ago  # + 8 -

Can't pay for tickets with any credit card or even PayPal. But they sure love their fees.
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Guest    •   551 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Fees. Payment system is broken. Good times.
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ronnie    •   552 days ago  # + 1 -

cant seem to make payment thru axs mobile
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Guest    •   559 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

The tickets page has not worked for over 4 months. "Oh No!
We’re sorry…looks like something went wrong on our end. Please refresh the page and try again" every single time when you go to purchase a ticket
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Guest    •   559 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Can't log in from morning
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Syah    •   568 days ago  # + 4 -

I have an issue with payment where the website is not able to proceed with my payment right after I entered my card and billing info. Shouldn't be a problem for my bank, but the website refused to process it for some reason. Really frustrating.
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ChristineW from MN    •   569 days ago  # + 1 -

can't sign in. uploaded latest version 5.5 , updated my password, still can not log in
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AJ    •   576 days ago  # + 2 -

Tried paying - there is an error in their formatting postal code - it will not accept the correct postal code for my country. Tried about a dozen times to make payment - dont know what to do.
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Guest    •   579 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Website, and app won't allow to make purchase on billing screen.
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Guest    •   579 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Keeps loading and looking for tickets, will no allow me to choose a seat. Nothing happens when i click on seat.
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Brandi    •   579 days ago  # + 0 -

Continues loading and looking for tickets... Wont' let you pick a seat, all stays dithered out
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Guest    •   582 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Been trying for hours to get on - keep getting Oops something went wrong. I have correct password and latest version of app, and even tried changing password, still get message. You need to put an explanation up if site is down
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Guest    •   583 days ago  # + 0 -
★ ★ ★ ☆ ☆

Can’t login
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Guest    •   583 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

"something is wrong on our end"
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Guest    •   584 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Every time I try to buy my tickets all of a sudden it won't accept payment and when I go through it all again the price jumps $200!!! In like a minute
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Guest    •   584 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Site not responding. Trying to sell tickets. Can't even find them listed on the site after the app says they are listed. Will never purchase through AXS again.
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Guest    •   586 days ago  # + 0 -
★ ★ ☆ ☆ ☆

Rarely works
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Emma    •   586 days ago  # + 0 -

Cannot login in, reset password and either shows loading icon on website or app says “oops something went wrong. Try again later”
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Guest    •   587 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

It's already taken me 2 hours re-entering credit card info and multiple attempts to get an account even. They SUCK!!!!! The worst ever!
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Guest    •   590 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Not working can't pay urgent bill
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Ray    •   590 days ago  # + 0 -

cannot log in mobile app. sign in Icon flickers but does nothing. no error message.

Changed password successfully. Cleared cache. No joy
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Guest    •   590 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Garbage service app innexessible, missed concert
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Guest    •   590 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

By light years, the worst app ever. Stupid, clunky, and doesn't work most of the time. Leads to the bigger question of why don't they just GIVE us actual tickets, even if only print-at-home? Never had an issue with them. But we DO have problems with AXS, and even the less stupid apps.
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Guest    •   596 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Site won't let me checkout Says there is a problem
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Sue    •   605 days ago  # + 1 -

Reference Number: fVPbpW_KOUnLnir54cLK:v2ej

This is what I get from the app or the website on my iPhone when I try to buy tickets
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Susan    •   605 days ago  # + 0 -


Oh No!
We’re sorry…looks like something went wrong on
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Guest    •   622 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Can't buy John Petrucci Tickets
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Guest    •   624 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

you are never able to purchase tickets because the "WHoops, transaction won't go through"
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M    •   638 days ago  # + 0 -

I click on an event, but the page I'm sent to shows no information at all - just a blank white page.
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Guest    •   652 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

So unhelpful
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WP    •   656 days ago  # + 0 -

Credit card payment page not working with any browser. "Next" is greyed out and won't let you continue payment. Tried 3 different credit cards and all information was entered correctly.
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Bee    •   678 days ago  # + 0 -

Mine randomly logged out and my ticket has disappeared and its the day of my concert. Their live chat SUCKS no one responded neither has customer service ive been on hold for 30 minutes….
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Guest    •   682 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

impossible to log in, no support
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Shade    •   685 days ago  # + 0 -

Total garbage mobile app and customer service. My credentials allow log in via PC, but the mobile app continues to request an email verification from an email that is never sent/received. Worked fine until today.
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Guest    •   687 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Without fail this website crashes every time there is a presale.
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L mort    •   690 days ago  # + 0 -

Won’t process payment.
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Guest    •   692 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

The whole website doesn’t work so I called them but customer service couldn’t help.
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Cliff Hanger    •   694 days ago  # + 0 -

Even when things are "working" it takes me at least 45 minutes to procure my ticket. This website needs more than lipstick on a pig.
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Nabi    •   694 days ago  # + 0 -

Tried buying tickets, but was met with the OH NO message. Plus, they allow people to buy 8 tickets at a time. Scalpers must've had a field day.
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J Barnes    •   705 days ago  # + 0 -

AXS is horrible...but dont know how you can buy tickets for there concerts any other way
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Mauricio    •   706 days ago  # + 0 -

Terrible website and app, "whoops" error keep happening. Customer service is almost not existent.
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JRB    •   713 days ago  # + 0 -

3 days, 3 credit cards, 3 platforms. AXS can't process payments for Denver-owned Red Rocks Amphitheater. I will ask my councilwoman to look into the City's contract with AXS.
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NIT    •   714 days ago  # + 0 -

Once I ran the browser in incognito the issue stopped occuring. I believe it is an issue with cookies for axs.
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DE    •   717 days ago  # + 0 -

Getting the same "Whoops" error no matter what show or venue from music to sports. The two Einsteins I reached in customer service both offered to "file a ticket" when I demanded tech support of some kind. Also reading online about people being charged multiple times for ticket charges that were a "whoops" onscreen so please check your bank/cc statement. I will never ever under any circumstances purchase anything through axs again. I might have to use their app to receive tickets, but they have lost every dime of my very active entertainment dollar. I never thought I could say a ticketing outlet was worse than ticketmaster, but axs, you've done it! Worst. Company. Ever.
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Cami    •   725 days ago  # + 1 -

when i try to pay for the tickets it says: Sorry, we were unable to complete your order due to a problem with your payment method. Please double-check your payment info and try again, or use a different payment method.
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Joelle Richards    •   732 days ago  # + 0 -

Just got off with chat - you have to shut off your wifi and VPN, like NordVPN in order to log in to the mobile app. It worked for me. Give it a try

Also - you would think they'd post that prominently on the log-in page.
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Joelle Richards    •   732 days ago  # + 0 -

Mobile app: can't log in with password that works on laptop. Can't change password b/c I get an "something went wrong, contact chat" error message. Chat is a bot that isn't helpful for this problem.
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ME    •   734 days ago  # + 0 -

still says “oops, something went wrong on our end, please refresh page”. this has been an ongoing problem for a month+
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MH    •   755 days ago  # + 0 -

Says “oops, something went wrong on our end, please refresh page”. Will not find ticket availability
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EG    •   757 days ago  # + 0 -

Is the website down, I cannot see my tickets. Cant even sign into the website 3/30/22
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Alexa    •   771 days ago  # + 0 -

Tried two different log ins two different ways and still am unable to purchase tickets. Axs keeps saying to visit help center with no helpful information and their chat is worthless, still haven't replied to my time sensitive request and now not going to get tickets due to their ineptitude. Horrible customer service. Horrible website. Pathetic company.
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Guest    •   771 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Website always sucks. Fees always suck. I am a human and this damn website keeps making me capacha yet somehow bots get all of the tickets to keep real people from getting them. Shame on Axs for being the worst ticket company I've ever had the displeasure of using.
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Guest    •   773 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

TERRIBLE company
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Kerstin    •   773 days ago  # + 1 -

Can’t purchase tickets. I‘ve been trying for four days straight but site and app say there’s a problem with the payment. I tried using three different credit cards, three different accounts, three different devices both on and off different wifi, and I’ve called all three credit card accounts all saying there is nothing wrong with the cards. I’ve been trying to get a hold of someone for help for four days straight and I finally got a call back from Brenda who said with very rude attitude that it was my fault, there was nothing anyone could do, there is no one else I can talk to, and that I can’t do anything about it. Didn’t help me at all. Several other people having the same issue, it’s axs’s fault and they could care less to help their customers. VERY upset with these people.
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Guest    •   773 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

If I could give no stars, I would. I’ve been trying to purchase two tickets for the rodeo for four days straight now and the website will not allow me. I’ve tried three different credit cards, three different accounts, three different mobile devices, over eight different sections for tickets, and retried countless times. I’ve left axs several emails, ticket requests to chat, I’ve been trying to chat with them but always get kicked off the chat before I reach in line, I’ve tried calling several times but always get left on hold until it times out, and I finally got a call back just now with Brenda. Brenda did not help me at all and said there was absolutely nothing they could do and that it was my fault the tickets weren’t going through and that there was no one else I could talk to and with the rudest attitude through the whole call and did nothing to help and rushed me off the phone. I am highly unsatisfied with axs and how they’re handling this (by doing nothing at all) when they’re basically false advertising because we can’t get these tickets when they clearly say they’re available. Many people are also having similar complaints and saying the site is down. This is absolutely ridiculous and unprofessional and a huge waste of time, as the show is now less than 24 hours away. I just want to buy tickets to see the show and I’ve gotten no help, an incredibly careless caller, and a platform that could care less about its customers. If there is any way I can get these tickets, please help.
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Guest    •   774 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

This company will not resolve my issue and are extremely rude. I will be contacting my attorney
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John alwell    •   774 days ago  # + 0 -

I was denied access to my AXS account after I bought and received my tickets . I went to games on Wednesday and could not gotolast 7 games because of your ineptitude. I want a refund or o will sue if ratherl lose money with lawyer than let you get away with this you didnt answer any of my phone calls or e mails and I traveled all the way to Vegas from New York and you ruined my vacation
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Guest    •   779 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

always an issue with their site
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Guest    •   779 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Refuses to let me purchase a ticket from their site no matter what payment method I use
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Guest    •   784 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Sucks
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Donna    •   784 days ago  # + 0 -

Can't buy tickets. Tried the website and the app, both say the same "Check the payment details. We were unable to complete the payment. Try another payment method." CC provider says no issue with card account and the transactions are not even showing up on their end so it's not like they're getting declined - it's all on the AXS side.
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Guest    •   790 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

It is not accrpting any method of purchase.
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James    •   804 days ago  # + 0 -

Unable to load IRS form 1099k required before I can sell tickets. Web site is obviously in trouble - even internal links do not work. I hear lawyers licking their chops because this is only option for selling HLSR tickets and according to their their T & C, they are liable if Sellers are unable to sell tickets timely causing them the Seller to lose income because AXS failed to meet obligations.
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Katherine    •   812 days ago  # + 0 -

Well I don't no what to tell you but if am to advice you I will say you should DM dionysius_helios on Instagram and tell him what your problem is,I promise you, you will come looking for me to thank me,
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greg    •   812 days ago  # + 0 -

cant accept payment
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Guest    •   812 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

terrible app terrible company
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Haley    •   812 days ago  # + 0 -

Can’t log in on ensure or app.They won’t refund the tickets and they can’t even send them via email. Have a ticket in with their IT department but I have a feeling they can’t fix f*** all.
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Pat    •   812 days ago  # + 0 -

Can't log in. Concert is tomorrow.
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Dale    •   812 days ago  # + 0 -

Unable to create account or buy tickets. Useless site.
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Craig    •   812 days ago  # + 0 -

Nothing is working for me either. Tried buying tickets earlier, trying to create an account now. None of it is working
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Nick    •   836 days ago  # + 1 -

Can't buy tickets. Not through the application, not through the site. From different credit cards, it says the same "Check the payment details. We were unable to complete the payment. Try another payment method." Although there is no other way on the site.
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marco    •   840 days ago  # + 0 -

its now 2022 and axs still will not accept payment
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Chris    •   850 days ago  # + 0 -

Cant get site to accept payment from different cards.
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Guest    •   865 days ago  # + 0 -

AXS App is not working and cannot connect at payment
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guest    •   867 days ago  # + 0 -

Not accepting payments (which seems like a common theme here)...
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guest    •   916 days ago  # + 0 -

unable to login, app, mobile browser, desktop browser
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Guest    •   916 days ago  # + 0 -

I can't log in to my account
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VegasNate    •   916 days ago  # + 0 -

AXS website and app are almost unusable. They have backend server issues that do not scale well at all. Their technology operations department should be fired.
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Tom    •   919 days ago  # + 0 -

Can't login or change password
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xx    •   930 days ago  # + 0 -

not accepting payment on mobile app but accepts in their website.
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kay    •   985 days ago  # + 0 -

wont take payment on my card or my friends
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Guest    •   995 days ago  # + 0 -

Payment not working
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anonymous    •   998 days ago  # + 0 -

Payment page never works
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Guest    •   1000 days ago  # + 0 -

this service is trash, still can't buy tix
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biff    •   1030 days ago  # + 0 -

try to buy tickets and constant spinning
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guest    •   1053 days ago  # + 0 -

app crashing
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Kortnie    •   1055 days ago  # + 0 -

App Still not working!!!! Help me please
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Guest AGN    •   1055 days ago  # + 0 -

App update just fixed it.
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Kortnie    •   1056 days ago  # + 0 -

App won't open to print tickets for my child's first event this is horrible why do stadiums make u use this company/app. Feeling helpless.
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