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Guest      4 days ago  # 19 September 2023 + 0 -

They did not deliver my order and no correspondence and no way to contact them, website says till 11pm but was closed earlier before 10

Janice      10 days ago  # 12 September 2023 + 0 -
Unable to access web site to order.

KW      38 days ago  # 15 August 2023 + 0 -
Unable to verify access code logging in to More account

Molly (Hawkins)      38 days ago  # 15 August 2023 + 0 -
Why can’t I place my order? The site won’t even allow a comment! So much easier to place order by phone.. I’m 91 & very disabled - & this is a nightmare.


Helen      60 days ago  # 24 July 2023 + 3 -
Won’t let me place an order.

Bert      76 days ago  # + 0 -
Morrisons pretty useless website and app

Fred      76 days ago  # + 1 -
Unable to access trolley

Rula      107 days ago  # + 0 -
Unable to checkout online. Problem with this all day, and nothing on their website to advise what the IT issues are!

keV      107 days ago  # + 0 -
Only half a website exists

Sue      107 days ago  # + 2 -
Logged into my account but unable to add any items to basket.

Zena      107 days ago  # + 0 -
Logged in to my account but unable to edit my order.

EN68      107 days ago  # + 5 -
Able to login to my account but unable to edit my order.

Guest      141 days ago  # + 0 -

cant log in again

Helen Elliott      156 days ago  # + 1 -
tried to log in 3 times, page says Morrisons queue it, increase website traffic, then it asks me if i am a robot???

Sarah Tilley      178 days ago  # + 0 -
Page unresponsive at checkout stage

Mrs D      290 days ago  # + 0 -
Sorry something went wrong, please try again. And again and again

Fiona      300 days ago  # + 5 -
the checkout payment page is blank

tamefox      300 days ago  # + 1 -
Sorry this page has timed out .... etc
Its done this before; clearing cache etc make no diff...
cant log in

Guest      321 days ago  # + 0 -

Signed up for delivery pass about a month ago. First delivery was fine. Ordered this month's shopping on Thursday for Friday delivery. Order finalised on line. A couple of hours later received an email "There has been a problem and your order has been cancelled". Waited over 40 minutes for customer service on phone. Operator unable to explain why cancellation had occurred. Visited website and to my relief found I could reorder without having to again pick 167 items. Reordered for Saturday. Out of curiosity rang Morrisons on Friday morning to ensure this wouldn't happen again. Reply was vague saying there had been a problem with their systems. On Friday evening another cancellation! Waited another 20 minutes for customer service and this time told there is an issue with my payment card. THERE ISN'T! Had meticulously checked card details on entering just in case, and had capacity to pay for this order. This diabolical service has resulted in my delivery plan charge being refunded. I won't be visiting Morrisons again.

S. Bond      342 days ago  # + 0 -
What is happening have been phoned saying my order may not be delivered, problems with computers , but bank has pending amount of order, so is it coming or not ?

Georgia Smith      342 days ago  # + 0 -
App on iPhone keeps telling to update which I’ve done about 3 times! All I’m getting is a blank screen!

Guest      420 days ago  # + 0 -

Never working cannot order anything so frustrating, Morrison's get it sorted you're losing customers!!!

Guest      496 days ago  # + 0 -

Shelves still half empty

Guest      499 days ago  # + 0 -

New card and Morrisons App. unable to use as askes for one time password - when entered it stated wrong passcode. tried this twice. Also had this for over a week now and no offers on it. Think this is just an information gathering exercise. will not be using.

Guest      554 days ago  # + 0 -

Can't checkout payment issue.

MICK PILLING      614 days ago  # + 0 -

Judy Bullen      692 days ago  # + 1 -
I have placed an order with Morrisons and cannot get to check out. Have been trying for over an hour and no response.

Nigel      738 days ago  # + 1 -
I am not getting confirmation by email that I have modified orders and no response from Morrisons

Patricia Armistead      748 days ago  # + 1 -
I cannot checkout my order. Just spins around and nothing happens. Been trying now for 30 minutes

Mrs A L Berridge      757 days ago  # + 0 -
I can't check out amended order. Simply says 'something went wrong, try again' and has been saying it for 20 minutes.

K sowerby      757 days ago  # + 0 -
I can’t checkout place order for amended order

D Brenton      765 days ago  # + -1 -
Can't not on Morrison online

Sue      770 days ago  # + 0 -
Can't get on Morrisons app to shop

Dhumble      780 days ago  # + 0 -

Sophie      814 days ago  # + 0 -
Can’t log in to family box