Princess.com Current Status

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Website: princess.com

Princess gives you the chance to be in awe of the world again. Take a cruise vacation to the Caribbean, Alaska, Europe & many more destinations. View our best cruise deals, and offers.
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 Princess.com status: NO ISSUES  110 comments

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Admin    •    comment pinned    #
Possibly, redirect from different versions is configured incorrectly on princess.com. In this case, use the links below:

http://princess.com    https://princess.com    http://www.princess.com    https://www.princess.com


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Kim    •   4 days ago  # 21 April 2024 + 2 -

After selecting the cruise, # guests, cabin type and then location it never gives the price. Just spins and says loading. Any
Browser
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Shaun    •   9 days ago  # 16 April 2024 + 0 -
Princess: You need to hire proper IT staff to overhaul your website, its 2024!!

I was going to book a princess cruise today, but ended up booking a similar itinerary on Celebrity. It cost quite a bit more, but at least I was able to book it online on the Celebrity website. Princess, you just lost business because you won't hire software developers to update and maintain your website.
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Mike    •   9 days ago  # 16 April 2024 + 0 -

Trying to book a cruise for days on the princess website, it keeps saying "error, try again this evening". Guess they don't want our money!
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Pat M    •   11 days ago  # 13 April 2024 + 0 -

Can't complete credit card payment
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Lien    •   14 days ago  # 11 April 2024 + 0 -

can't save credit card fo payment, can't look up excursions
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Ken B.    •   24 days ago  # + 0 -

Can’t save credit card as payment method.
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MG    •   28 days ago  # + 0 -
App & Website Are Dysfunctional

Both the website and app are impossibly frustrating! There are so many different ways they're failing, like not allowing me to save a credit card number or make a dining reservation (Isn't this why these interfaces exist?!) This is an ongoing problem and is creating a serious distaste for working with Princess. It's a wonder any travelers actually make it on their cruises – they have so many pre-travel tasks and no functioning way to accomplish them!
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Michelle M    •   29 days ago  # + 0 -

unable to complete a booking - once credit card details entered - system advises to try again later
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Doug    •   45 days ago  # + 0 -
Princess web site is the worst!!

Why would I want to book a cruise with a company that can't even keep it's web site working properly?? This is ridiculous. How long has the internet been around? Princess - get your act together!!
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Paul Weeks    •   45 days ago  # + 0 -

Going to cancel Princess cruise with another company. Worst web site experience ever!!!!
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Kat    •   50 days ago  # + 0 -
Phone app STILL not working

Can’t open the app, no spinning wheel, nothing. Based on other comments about the functionality of the app, I will be reluctant to book another cruise with Princess.
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Richard    •   57 days ago  # + 0 -

Can't log in to cruise personalize to see my up coming March 2024 cruise. Site down???
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Sharon McKee    •   70 days ago  # + 1 -
Cannot log in on phone

I have tried for two days to log in to the Medallion App. on my phone. So far no success.
It is becoming very annoying. I have a cruise coming up in two weeks.
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KM    •   74 days ago  # + 1 -

Cannot login
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Guest    •   78 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

What is going on with your website? It has been completely or just about 100% down for months now. I have two cruises booked and I need to get into the website to finish up choosing excursions etc.
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Jeff H    •   78 days ago  # + 1 -

I keep getting the same message when I try to log in: "We are currently experiencing technical difficulties. Please try again."
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Guest    •   78 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

very glitchy, doesn't work half the time, very slow response, no IT help.
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exasperated with Princess    •   78 days ago  # + 2 -

Website is down
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Dani    •   85 days ago  # + 1 -
App is useless

Won't let me, my partner or my mum log into app. Keeps saying "try again later" how are we supposed to book excursions or order our medallion?
Customer service is no help all they want to do is sell drink packages
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Lynn M    •   86 days ago  # + 3 -
Princess Website ALWAYS Down ?

I am SO Sick and Tired of this Website! I have trouble logging in MOST of the time and the last two times I tried to log in to make a payment it was too Busy to take my $$$ ? I strongly thinking that my NEXT cruise WONT be with Princess!
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R    •   87 days ago  # + 1 -

App functions don’t work. Just ends up “thinking” for ever or blank page on packages and excursions
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Trd    •   89 days ago  # + 1 -

Seen better websites at 6th science fair
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Kaila    •   91 days ago  # + 1 -

Think it's out now 01-24-2024. Trying to pay for my excursions before they fill up. Can't do it.
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Guest    •   92 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Not working for days
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Guest    •   109 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Website extremely glitchy and customer service is not helpfull.
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Darl    •   112 days ago  # + 0 -

1/3/24 7:42pm EST can’t log in for hours now. Just spinning.
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barby    •   112 days ago  # + 6 -

can't log in. Just says it's processing - spins and spins
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Karl    •   112 days ago  # + 7 -

Still down. They really need to spend some money on IT people that have a clue. Both their website and their app are pathetic.
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Megan    •   113 days ago  # + 2 -

Unable to log in for 2 days. It says Good News, processing and just spins and spins.
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Zulu    •   113 days ago  # + 5 -

The desktop pc screen shows the Good News box with the word "Processing..." and the circle next to it keeps on spinning.
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HK    •   113 days ago  # + 0 -
Unable to log into princess.com today (AU)

Unable to log into princess.com today.
The desktop pc screen shows the Good News box with the word "Processing..." and the circle next to it keeps on spinning.

Does anyone have idea as to what is happeing?
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Guest    •   113 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Have problems logging in and accessing information. It automatically goes to a Technical Problem page. This has been going on for a long time (several months) and it is very frustrating for guests who had booked cruises.
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Steve M.    •   139 days ago  # + 0 -

Medallion app says servers are down. Has been down all day. Can't get in to make changes.
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Guest    •   170 days ago  # + 2 -
★ ☆ ☆ ☆ ☆

The app on Android continually freezes, can't log in.
Activates accessibility actions, keyboard and voice over
Fix it you idiots
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PT    •   171 days ago  # + 0 -

have app installed on three android devices and all three are now locked up since the last update
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Craig    •   172 days ago  # + 2 -

App is stuffed. Deleted to reinstall, now lost everything
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DT    •   172 days ago  # + 4 -

Cannot turn off voice over commands and use mediation app
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Merlene Wilding    •   173 days ago  # + 2 -

Just updated princess medallion app on Android phone and now won't let me put my details in.
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Guest    •   179 days ago  # + 0 -

Excursion page is blank
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Guest    •   180 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

I can’t book an excursion. Page is blank. Last two days
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Guest    •   181 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

App has major issues, including wrong pricing for me for wifi
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RJThompson    •   183 days ago  # + 0 -
"We're sorry" message on iPad only

iPhone App works fine but get the message "We're sorry, our servers are having problems. Please try again later". I've deleted the App and reloaded with the same issue.
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Sir Robert    •   198 days ago  # + 0 -
Login not working “again “

It’s been a week unable to access princess
Login keeps coming up with unsuccessful try again later!!!!!!!! Terrible way to run a business if this is all they can come up with.
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Writingmom    •   200 days ago  # + 0 -

Haven't been able to get on from 10:30 am - now (2:40 pm) Arizona time. Still trying
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Janey    •   215 days ago  # + 0 -

Website session keeps expiring mid payment for excursions. App is having trouble too
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Guest    •   215 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Twice yesterday and today (9/22/23) Princess.com shut down as I was booking a cruise. When it came back up yesterday the price of the cruise increased $5000. Who knows what will happen today.
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Lori    •   220 days ago  # + 1 -

Trying to pay for excursion in our cart and keeps telling us our session timed out
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Feggie    •   228 days ago  # + 0 -
Terrible website. Needs rebuilding!

Frustrating website. Nothing new! I was instructed to change my login and password. Still not functioning. Worst cruise website, wouldn’t put up with it, but I am loyal, Princess customer.
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Jac H.    •   233 days ago  # + 0 -

Wouldn't accept my login. Changed my password, it was successful. Still can't log in. app says the server is not available.
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Gene    •   237 days ago  # + 1 -

so many hamster wheels I am getting dizzy.
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Dan    •   238 days ago  # + 0 -

Accepts my login info, but just "hamster wheels" after that and doesnt go to my account
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Guest    •   239 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Website is either broken or down.
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BillP    •   241 days ago  # + 0 -

Will not load any page info involving excursions.
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Irene    •   244 days ago  # + 0 -

Been having issues with ordering medallion on app
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Elaine Collins    •   248 days ago  # + 0 -

Medallion app not able to log on after resetting password (tried 4 times to reset). Saying it is unsuccessful so suspect the app is down
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Molly    •   250 days ago  # + 1 -

Medallion app not loading or loading incorrect info all day.
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Claude    •   250 days ago  # + 0 -

Medallion App not working last 10 hours. Loops with "Travel Checklist Loading...."
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Denise Bernardi    •   250 days ago  # + 0 -

Unable to log into website and medallion phone app.
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Roberta    •   250 days ago  # + 5 -

unable to login to app on phone, and webversion cannot access info
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Lizabeth    •   252 days ago  # + 0 -

"servers having problems, try again later"
Web version of Ocean Ready also spinning wheel for 3 hours now
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MRE    •   253 days ago  # + 0 -

"servers having problems, try again later"
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Anjac    •   283 days ago  # + 0 -
Princess website and app problems

Princess.com and medallion app stopped working and was down for about 15 minutes. When I was able to log back in my dining information had changed from a group of 4 to a group of 2 for both main and specialty dining -which I prepaid for the party of 4.
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Neil    •   284 days ago  # + 1 -

Running into same issues 7/16/23. Changed pw with no avail. App says issue with servers
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Guest    •   288 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Lately I’ve noticed that it barely works, hit or miss, slow. Obviously the site both website and app are completely overloaded by all the bookings, the call center therefore is also overloaded. Sad.
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Terry    •   288 days ago  # + 1 -

Try to log in to app. Returns error of Servers are down
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Emma    •   310 days ago  # + 0 -

Accepts my info when I press CONTINUE it doesn't go to my account.It asks for my information again.
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Brent    •   314 days ago  # + 0 -

The spinning wheel of foreverness again.
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MICHAEL RADFORD    •   329 days ago  # + 0 -
WEBSITE AND APP DOWN FOR DAYS

WEBSITE DOWN, APP DOWN. PROMISED CALL CACK ON 31/5/23 NOT RECEIVED IN 3 HOURS.
TODAY SAME 3 HOURS AS AT 11.00 1/6/23. APP NOT WORKING. RANG USA AND WAIT TIME WAS 30 MINUTES.
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Ramos    •   344 days ago  # + 0 -
desperate for booking

Tying to book since early this morning but unable to as site tells me it's not able to continue to the next step. Any idea when it will be up and running?
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patty    •   355 days ago  # + -1 -

unable to book using a casino comp since yesterday
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Brent    •   356 days ago  # + 0 -

Can’t log in
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graymoo    •   357 days ago  # + 0 -

princess.com won’t load. tried 2 or 3 times then get message “page not available”
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Tony    •   365 days ago  # + 1 -

Like many others - says logged in but just spinning!
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Guest    •   365 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Not working for the last 3 days
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Guest    •   366 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Cannot log in or search. Been like this for days.
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Geoff    •   366 days ago  # + 0 -

Like many others - says logged in but just spinning!
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Guest    •   366 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Constant freezing.
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Lori S    •   366 days ago  # + 0 -
Website problem

I’m trying to access Cruise Personalizer and it says I’m logged in, but just spins. When I try to navigate, a message comes up saying we are having technical difficulties And will be back shortly. This has been going on for a week.
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JP    •   366 days ago  # + 1 -

Having same problem as BF.
Good News!
You are now logged in to Princess.com
Processing...
Just keeps spinning
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BF    •   366 days ago  # + 4 -

Good News!
You are now logged in to Princess.com

Processing...
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Lisa M    •   376 days ago  # + 0 -

Trying to log in. It says success logged in, but keeps spinning and I can't access my account.
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Vickie Gasaway    •   381 days ago  # + 0 -
No access for group info

I cannot access Cruise personalizer after trying for over one week. I have a group going on Alaska cruise and I NEED INFORMATION!! No one calls me back.
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LoveToCruise    •   381 days ago  # + 0 -
can't get on site

4/9/23 - princess site is down. It says I'm logged in, but it keeps spinning. So frustrating. I had some time and wanted to book some excursions.
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sjtien    •   382 days ago  # + 0 -

Can't log in, been that way all day. No error message comes up, just the spin . . .
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Yvonne    •   385 days ago  # + 0 -

Cannot upload travel documents, times out, and says server issues. This has been going on for over a week
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Guest    •   386 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Website almost never allows me to book a cruise.
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Guest    •   387 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Site is full of bugs, cabin selection doesn't work, prices inconsistent, can't log into account etc.
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Guest    •   387 days ago  # + -1 -
★ ☆ ☆ ☆ ☆

Can't login for several days
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Guest    •   389 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

cant do anything on the rubbish app
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Guest    •   391 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

I can't get into my account. March 30, 2023
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Guest    •   393 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

bridge cam is 2-3 days behind
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TG    •   394 days ago  # + 0 -

I've been trying unsuccessfully for 2 days to login to site and suddenly unable to do so even after resetting password 3 times.
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Erin    •   395 days ago  # + 0 -

I log in and then it spins...can't really log in.
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A Y    •   395 days ago  # + 0 -

Site is not working
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frank    •   396 days ago  # + 0 -

site isnt working
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Don    •   422 days ago  # + 1 -

This seems to be an ongoing issue. Says I'm logged in but continually spins. This happens more times than not.
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Guest    •   422 days ago  # + 1 -
★ ★ ☆ ☆ ☆

Often very time consuming or impossible to simply login. Like today Feb 27,2023. Trying to print bag tags on my desktop and no luck because I can’t log in. I can get into my phone app, but can’t print bag tags from there.
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Lori    •   422 days ago  # + 0 -
So frustrating

2/26/23 - on hold for 1.25 hours waiting for a rep from Princess to pick up.
2/27/23 - 8:00 PM Eastern - cannot get on the website. It says I'm logged in, but it keeps spinning. So frustrating.
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Guest    •   422 days ago  # + 0 -
Not Working

Says I'm signed in, but won't actually let me in. Refresh, enter credentials, repeat. Times out really quickly even if I'm actively doing things in the platform.
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Guest    •   422 days ago  # + 0 -
★ ★ ☆ ☆ ☆

Server not working.
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Cynthia Huang    •   429 days ago  # + 0 -
Mrs.

I haven't had any luck with the website for more than a week. I like to see cabins available before calling travel agent. Not having the same problem with other cruise lines. Are you even in business anymore?
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Guest    •   429 days ago  # + 0 -

Website won't load 2/20/23
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May    •   434 days ago  # + 2 -

Website down 2/15/2023
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Guest    •   441 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

website is down
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debbie    •   444 days ago  # + 0 -

Message says birthdate does not match. I can book my flight or shore excursions for my upcoming cruise
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Guest    •   448 days ago  # + 2 -
★ ★ ☆ ☆ ☆

Half the time I want to get on, I can't. There are problems.
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Joette    •   462 days ago  # + 0 -

Princess.com will either not load or if you are lucky to get logged in, will not open up tours. It's also timing out rather quickly.
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Guest    •   475 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Down for days
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Guest    •   651 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Booked on Emerald for April/May 2023 deposit paid and booking confirmed. Booked cruise gone from website and reconfirmed as Regal which has also gone from website. Anything further fromPrincess? in my dreams.
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Guest    •   651 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Trying to access the web site or talk with anyone at Princess is a gong show. The site has not been working for days now and the wait times to speak with a person, in some cases two hours, is ridiculous-very poor performance from Carnival Corp. parent company of Princess.
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