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Website: scottishpower.co.uk

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 Scottishpower.co.uk status: NO ISSUES  200 comments

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Guest    •   455 days ago  # 22 March 2024 + 0 -
unable to access Scottish Power website from outside the UK

Am unable to access Scottish Power website from outside the UK, am working outside in another country and receive an "Access Denied" message to attempts to access the website to see and pay my bill
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Guest    •   459 days ago  # 18 March 2024 + 0 -

App and website both down for me. Almost out of both power and gas but I can't top up as the emergency credit feature isn't working either
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Guest    •   470 days ago  # 7 March 2024 + 0 -

unable to make payment
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Guest    •   474 days ago  # 3 March 2024 + 0 -
★ ☆ ☆ ☆ ☆

I am locked out of the website and numerous phone calls later I still can't get on. It has been weeks now
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Guest    •   476 days ago  # 2 March 2024 + 0 -
★ ★ ☆ ☆ ☆

Impossible to log on to website. They seem unable to fix the problem
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Guest    •   487 days ago  # + 0 -

I have been denied access t my account and i don't know why, what should i do
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Guest    •   505 days ago  # + 0 -
Access Denied by S.P.

I have been denied access to Scottish Power website and cannot login in, since June 2021.
I cannot speak to anyone, I cannot email SP, I cannot use the SP Chat button, I cannot phone. Very frustrating.
It is not my fault so I am not prepared to pay an outside company when it is SP problem.
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Guest    •   505 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

I have been denied access t my account since June June 2021
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Guest    •   514 days ago  # + 0 -
Mr

unable to login have been stuck with this for couple of months now repeated calls to their 'help centre' no help at all . completely useless.
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Guest    •   555 days ago  # + 0 -


cannot log in for 2 days to give meter readings
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Guest    •   562 days ago  # + 0 -
Annoyed Customer

I have been trying to pay my Bill but can't pay because the site is down ???? I hope they don't penalize me for late payment as it's their fault !!!!!!
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Guest    •   564 days ago  # + 0 -

tried 5 times to top up my smart meter to no avail we are both disabled and need the heat!
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Guest    •   564 days ago  # + 1 -

Literally every time I have to submit my meter readings their website is down for logins
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Guest    •   566 days ago  # + 0 -
★ ★ ☆ ☆ ☆

Trying to access their Smartmeter app once again either won't allow access to see my energy consumption, or put in a queue to even access my account. Customer service is all but non-existent.
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Guest    •   586 days ago  # + 0 -

Cannot access login details…tried resetting password…no email received to change
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Guest    •   586 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Can't load a meter reading.
Make up stupidly high monthly charges based on nothing factual
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Guest    •   598 days ago  # + 1 -
Scottish Power website down

Fed up with Scottish power... trying to pay bill.. 2 days now can't access website or my account.. this is a regular occurance... worst company in uk
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Guest    •   598 days ago  # + 0 -

Trying to log into my Scottish Power account for the last 6 days........just want to input a meter reading!!
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Guest    •   599 days ago  # + 0 -
Scottish Power account login FAILS...AGAIN !!!!

My account login either via a web browser or their mobile app has been FAILING since last Wednesday....SIX DAYS AGO....and it's STILL FAILING !!!
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Guest    •   599 days ago  # + 0 -

I cannot log into my Scottish Power account...AGAIN. Absolutely SHOCKING level of service.
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Guest    •   599 days ago  # + 0 -

Can't log into my account
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Guest    •   599 days ago  # + 0 -
Submissions' site down to force customers to unwanted Smart Meters?

How can you submit your readings within seven days, when the site has been down form substantially longer? This one does not want an estimated bill, nor be locked into a Smart Meter, thank you.
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Guest    •   599 days ago  # + 0 -

Unable to log in website says try later happens every month when trying to enter my account
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Guest    •   599 days ago  # + 2 -
Mrs

Scottish power constantly send u reminders to submit your meter readings. How in hells name can we do that if their website is down. ??This is not the first time. Am reporting them for their incompetence. Had enough they had better not penalise me for late submission of meter readings
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Guest    •   599 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Worst company ever
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Guest    •   599 days ago  # + 0 -

Website down - has been all weekend
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Guest    •   600 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Your website is down and according to facebook has been down all weekend
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Guest    •   600 days ago  # + 0 -

still no access to SP website and my tarriff is ending on Tuesday
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Guest    •   600 days ago  # + 1 -
★ ★ ☆ ☆ ☆

Far too frequently not working. They demand immediate payments, then it takes days to find a moment that the account login actually works. Shoddy.
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Guest    •   600 days ago  # + 1 -
Website down for days can't access to pay my bill!!!!

Site has been down for days. I've tried resetting pw keeps sending me log in email links that send me in circles?? Starting to get annoyed all I want to do is submit meter readings & pay my bill!!!
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Guest    •   600 days ago  # + 0 -

Can't login to my Scottish power account :(((
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Guest    •   600 days ago  # + 0 -

Scottishpower website not working for 4 days now!!!
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Guest    •   601 days ago  # + 0 -
It's pish....

Login to website unavailable since at least 11:00AM Friday and still not available 21:20 Saturday. Have to wonder if its more than just a routine technical problem,
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Guest    •   601 days ago  # + 0 -
★ ★ ☆ ☆ ☆

They don't collect gas readings from smart meter anymore although they do collect electricity. Their website is atrocious, even when it is working.
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Guest    •   601 days ago  # + 1 -

unable to access online yesterday and again today.
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Guest    •   601 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

slow unresponsive and messy
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Guest    •   602 days ago  # + 7 -

Can’t get onto the app or website to top up my meters… been trying all day and night
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Guest    •   602 days ago  # + 0 -

Site seems to have been down all day after a Maintenance Window.
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Guest    •   602 days ago  # + 0 -

Can't log into account to pay my bill
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Guest    •   622 days ago  # + 0 -

Cant top up via the app again says its busy and in a queue this app is useless and so is there customer service
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Guest    •   627 days ago  # + 0 -
★ ★ ☆ ☆ ☆

Can not log in to my account
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Guest    •   630 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

The app has been down for WEEKS. Off-shore help will not say how long it's been down. Even giving meter readings and making payments is impossible via the app. It's pathetic.
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Guest    •   647 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Dreadful company. Apps always down when you need it. Sat with no power again. Extortionate rates and nothing good about them
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Guest    •   684 days ago  # + 2 -
Taken money and not put on meter

Topped up £20 and although the money has left my bank it has not been paid onto my meter. There is no one to talk to and I am now without electricity as that was my last £20. This is the second time this has happened and I had to wait 2 weeks for the money to be returned to my bank account. I’ve had enough of Scottish power, I’m definitely going to switch now as this company is beyond a joke
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Guest    •   695 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Top up on app not working
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Guest    •   702 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

App is absolutely useless ,you clearly don't want people to know how much electricity they are using, SORT YOURSELVES OUT SCOTTISH POWER
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Guest    •   703 days ago  # + 0 -
Lousy performance

Bravyora,try being my 89 yr old mother...Facebook? You really think your comment is acceptable?Scottish power need to step up to the plate,people are really struggling here.
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Guest    •   703 days ago  # + 0 -

Unable to login so cannot give meter reading and pay my bills absolute disgrace yet again same problems, get it sorted
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Guest    •   703 days ago  # + 5 -
Ridiculous …

Why are there no updates at all? You would have thought they could at least have the courtesy to send out Emails to everyone…. Also, funny how there is no mention of the issues in the news ????
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Guest    •   703 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

No Scottish power websites working for 4 days now. No information yet missed calls chasing for payment that i do online in my account. Useless company!
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Guest    •   703 days ago  # + 0 -

I've exchanged messages with Scottish Power on facebook who seem helpful and are people not just automated responses.
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Guest    •   703 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

The app is awful and the “support” is worse!
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Guest    •   703 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Website or app not working, for several days now. Absolutely shocking
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Guest    •   703 days ago  # + 0 -
NO HELP TO THERE CUSTOMERS again 4 days

Still down can't top up prepayment meters from the app money is being held as pending in my bank haven't got the money to keep doing this. Scottish Power sort it OUT or TELL your customers what's going on 4 days now and still nothing shame on your poor customer service
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Guest    •   703 days ago  # + 0 -

App down again 3 days running trying to log in .useless Scottish power do nothing to fix problem.
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Guest    •   703 days ago  # + 1 -

Absolutely ridiculous not been able to send gas and electricity readings in but nothing from Scottish power about any problems
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Guest    •   704 days ago  # + 2 -
★ ☆ ☆ ☆ ☆

Problems since smart meters installed Oct 2022. Caused a debt without my knowledge since receiving an email in June 2023. Also app fails and customer service is out sourced and unhelpful.
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Guest    •   704 days ago  # + 0 -

Trying to contact via app and website for the last 3 days and as far as I can see no apology via social media.
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Guest    •   704 days ago  # + 0 -

Can't log on app no access to website
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Guest    •   704 days ago  # + 0 -

Very poor,no access to website,app not working,no login achievable.
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Guest    •   704 days ago  # + 4 -
Can’t access Scottish Power. They are a joke.

Unable to log in for last 3 days on website or app. Why no message or notification that website or app is having a problem?
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Guest    •   704 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Used to be o.k, now not fit for purpose and overly expensive
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Guest    •   704 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Lots of problems trying to top up
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Guest    •   704 days ago  # + 0 -

website down for over 3 days now. Ridiculous. Nothing being put on twitter either to help customers. Disgusting lack of customer service.
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Guest    •   704 days ago  # + 1 -
NO HELP TO THERE CUSTOMERS

Again app not working scottish power sort it out its been like this for a few days NOT VERY GOOD. People need to top up the prepayment meters. Hurry up its not on
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Guest    •   704 days ago  # + 0 -

Beyond a joke. Not been able to log on etc now for 3 days. Can't wait for my fixed deal to end, so I can get rid of them
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Guest    •   704 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

The worst utility company on earth
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Guest    •   704 days ago  # + 0 -
Website down AGAIN

Website not working yet again. Keep being told I have not paid a bill which I have paid. Scottish Power URGENTLY need to fix their website problems as this is not a service. The website can go down for days at a time. This problem is getting worse and worse. The demands for payment of bills even when they have been paid is also getting worse and worse.
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Guest    •   705 days ago  # + 1 -
Useless Scottish Power

Absolutely ridiculous this once again I topped up, hasn't reached my meter nearly 16 hours with no gas so no hot water or heating. Sick of this I have an 8 year old in the house. Had enough changing supplier. Website and app both not working and customer services only open Monday to Friday absolutely appalling
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Guest    •   705 days ago  # + 1 -
Appalling show from Scottish Power

No app. No live chat. No website. No Twitter update. Crap service on every level! Been trying since Friday and left in a hopeless predicament.
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Guest    •   705 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

No way to top up.everytime I try the website is down
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Guest    •   705 days ago  # + 5 -

App doesnt work. Cant access my account. Very poor service
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Guest    •   705 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Just Disgusting cant access my e bills as VAT deadline looming
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Guest    •   705 days ago  # + 0 -
Mrs

Keep trying to log in to my account , I want to give a meter reading , but there is no response. I’ve tried via the web site and also by the app. nothing.
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Guest    •   705 days ago  # + 0 -
I'm 100% looking at switching suppliers can't be doing this all the time

This is an absolute joke I've been trying to top up for the past two days number one company absolute Jokers can't even call anyone up on the weekend I'm absolutely furious with this service I'm getting
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Guest    •   705 days ago  # + 0 -

I can't log into my app what is going on I need to top up
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Guest    •   705 days ago  # + 14 -

Down to 30p electric and 3 kids in the house. Not a great predicament to be in....
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Guest    •   705 days ago  # + 0 -

Can't top up app not been working all weekend so annoying
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Guest    •   705 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

App not working
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Guest    •   705 days ago  # + 0 -
unable to log in

unable to log in all day yesterday and now again this morning, I'm now on my emergency credit,cant even find anyone to contact on a weekend! ???? absolutely shocking!
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Guest    •   706 days ago  # + 0 -

been trying to get into my scottish power account for a few weeks what the hell is going on
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Guest    •   706 days ago  # + 0 -

unable to log in to my account sat 14th july.
this seems to be a norm rather than out of the ordinary.
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Guest    •   706 days ago  # + -1 -
Site failure

What is the point of having a website that continues to fail when people rely on it to top up. Down to £2 on meter but every time try to top up I get "something went wrong" this is unacceptable as I will be left with no electricity and no other way to top up. Website of the year awards mean nothing if this continues.
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Guest    •   708 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

For weeks, now, the website does not work, cannot login.
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Guest    •   715 days ago  # + 0 -

And agents have no clue
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Guest    •   715 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Access denied: I am not even directed to the screen to log in
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Guest    •   716 days ago  # + 0 -
Dreadful

So today the web site log in isn't working.
Changed my password and immediately tried to log in with correct changed password and it just keeps sending links to my e-mail address. This company has the crappiest web site ever known to man and woman kind. They don't care and don't listen because nothing ever improves or changes. You are forced to manage your account online and make online payments but then you can't get into the web site! I give up for now but dread when it is meter reading time.
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Guest    •   717 days ago  # + 0 -

Been ntrying to log onto website for 5 days without success!!
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Guest    •   718 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Repeatedly cutting my phone call off before even answering
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Guest    •   719 days ago  # + 0 -

Can’t log on to app to top up, just gives option to submit meter readings
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Guest    •   719 days ago  # + 0 -
Problems logging in to Scottish Power

Tried to log in on the app today, 2 July 2023. After a long wait tells me "we will be back shortly". Still problems after 30th June problems. What can't they put facilities in place to cope with high demand? Is it too much to hope for? After being asked to 'submit readings on 30th June' - what did they expect?
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Guest    •   719 days ago  # + 0 -
App still not working!

Cannot log in AGAIN and can’t top up as I cannot do it via the app or can’t get the barcode up-on app once again! On a prepayment meter so how do I top up!?
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Guest    •   719 days ago  # + 1 -
App down

Can't get into my app to submit meter readings and pay my bill app is an absolute joke considering the amount of money this organisation fleeces from their customer base
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Guest    •   719 days ago  # + 0 -
Rubbish company and web site

Tried entering my meter readings by phone yesterday and there was a problem. Thought I'd try online and it said I couldn't enter my readings more than once a day when they hadn't even been entered. Today 02/07/23 the site won't even load up and the wheel goes round and round. Chat is a waste of time even during the week as it is a bot and you go round in circles. Customer care closed on Saturdays now and they've cut the hours during the week when it is open so those working are very limited. They knew the price cap was changing and when so they could have made sure the web site at least worked or there was someone to ring if you get through that is. The web site is a dogs breakfast and has been since it was vamped up. My account shows my last meter reading as 2015! But they don't care.
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Guest    •   720 days ago  # + 0 -
Terrible IT systems and website privision

Site won’t load up. Trying to upload meter readings…. Their IT systems are poor. When I get a bill I normally pay it straight away, but I still get emails from them saying I need to pay it 8 days after it has left my bank. One time I did forget and received a email reminder to say I should pay it straight away or could incur a late charge. Rang them straight away and they had already applied a £10 charge the week before sending the email. Terrible company. Avoid
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Guest    •   720 days ago  # + 0 -

Unable to submit meter reading. Will they extend backdating period before orice change ????
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Guest    •   721 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Site down yet again - seems like every month end.
Time to leave I think!
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Guest    •   721 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Website and app constantly down, can never get hold of anybody
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Guest    •   721 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

the bot is terrible, cannot get anyone to give a straight answer to question on chat, think this was a call centre abroad.on smart meter, not supposed to submit meter readings but told had to as they had a problem, had paid my bill a few days before but because i had to send another meter reading got another bill, cannot pay it as their website is down,not satisfactory
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Guest    •   721 days ago  # + 1 -

Ap is not working so cannot top up. Always an issue at the moment.
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Guest    •   721 days ago  # + 0 -

Going away today until Tuesday and cannot top up as can’t login!
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Guest    •   721 days ago  # + 3 -
Why am I surprised

Trying to put readings in . Site crashing. Received an email telling me that if I want to give meter readings " click here ". This takes me to a screen that asks for my account number. Hmm. Can't access the website to get my a/c number. Found an old letter with my account number on it. It's 13 digits long. Keyed it in , only to be told that the account t number should be 10 or 11 digits. Given up now
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Guest    •   721 days ago  # + 1 -

Waited 15 mins in queue. 20 mins on site then it crashes.Rubbish
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Guest    •   721 days ago  # + 1 -

Can’t log in AGAIN !! Unacceptable & Frustrating. Dreadful Company on every level. I can’t wait to switch to another provider.
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Guest    •   721 days ago  # + 4 -
Scottish Power's website or server hasn't been working for a longer time

I am authorized person to manage gas & electricity account for my boss. We can't login in our accounts to report meter readings for almost 2 weeks. It seems that their company website or server has been down or not working for a longer time. They haven't yet well repaired it. I have sent an email to complain for this but none of their customer service advisor can reply to us. We want to say that their service are very poor.
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Guest    •   723 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Rubbish app always down can't send my meter readings
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Guest    •   725 days ago  # + 2 -

is the app down ??
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Guest    •   725 days ago  # + 0 -

Unable to log in for days now. Quite disgraceful.
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Guest    •   727 days ago  # + 1 -

Unable to log in AGAIN!
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Guest    •   727 days ago  # + 1 -

Cant log in 4 days now
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Guest    •   730 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

unable to pass my meter readins again!
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Guest    •   730 days ago  # + 1 -

Website has been down 3 days! Come on, Scottish Power, what on earth us going on??
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Guest    •   730 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Been dealing with a complaint now since March 2023 it’s now middle of June 2023 and still not sorted out
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Guest    •   730 days ago  # + 0 -

Website is down, can't submit meter readings as requested. Still no refund for missed smart meter appointment.
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Guest    •   730 days ago  # + -1 -
Scottish Power website down with technical difficulties.

Email received from Scottish Power with link requesting meter reading. Second day in a row problem with website. What is going on? I seem to do nothing but complain about companies websites failing e.g. Virgin.
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Guest    •   730 days ago  # + 1 -

Yet again I'm trying to log on to submit meter readings & still down. Is this because they keep pushing us to get smart meters!!
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Guest    •   730 days ago  # + 0 -

Have been trying to log on my online account for 3 days already to submit a meter reading and pay my bill, but the site is down.
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Guest    •   731 days ago  # + -1 -

Trying to log on to my online account to submit meter readings but site appears to be down
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Guest    •   731 days ago  # + 0 -

The site and app has been down since yesterday. How are people supposed to top up for their smart metres! Worse company ever!
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Guest    •   731 days ago  # + 5 -
My money

I need to access my account to request a refund of over £300 that they recently took from my account when they shouldn't have...I need it by Thursday to pay my rent!!!! Absolutely disgusting!!!
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Guest    •   731 days ago  # + 0 -
Miss

Absolutely shocking service from Scottish power maintenance again it’s about the 4th time this year the app is down but this one is the longest one not happy customer here ????????????????
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Guest    •   731 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Poor at every level level.
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Guest    •   731 days ago  # + 0 -

Cannot login at all saying wrong password & email now . Been down all day
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Guest    •   731 days ago  # + 0 -

For several hours I cannot login. There is a polite message on the screen apologising and saying the login will be back soon.
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Guest    •   731 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

My recent dealings have removed any confidence had. Totally inefficient. Could be connected to fact I want a refund ,
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Guest    •   732 days ago  # + 0 -
App and web site down

I'm unable to log in to my account with either the web site or the app.!! The app says you're in a queue! ? What nonsense is this?? Yet they're harassing me to pay the bill.
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Guest    •   732 days ago  # + 0 -
★ ★ ☆ ☆ ☆

They are totally incompetent
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Guest    •   797 days ago  # + 0 -

Can’t log into my account via App or PC?
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Guest    •   797 days ago  # + 0 -

Is website down today? Been trying to login all morning and it won’t let me.
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Guest    •   808 days ago  # + 0 -

App not working. Won't let me topup.
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Guest    •   809 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Crap website. Unable to log into my account. Bad design. I've been waiting for an hour to log in - I just wato pay my bill.
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Guest    •   809 days ago  # + 2 -

App won’t let me log in
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Guest    •   809 days ago  # + 5 -

Can’t get logged in. Website shows the slow circle of gloom, then flags up Something went wrong, please try again
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Guest    •   809 days ago  # + 0 -

Meter has dropped from £50 to £0.00 overnight. Still have electricity but no accurate meter reading or consumption data on the app.
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Guest    •   812 days ago  # + 0 -

Can't use the app to pay via smart meter. Website says there is a glitch!
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Guest    •   812 days ago  # + 0 -

Put new meter readings in last night , paid bill . Now site says I am s new account ! Can’t find any old bill or payment’s!
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Guest    •   829 days ago  # + 0 -

Blank white screen - since at least last Saturday
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Guest    •   829 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Not been able to vie site or log on to my account for the last three days now.
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Guest    •   830 days ago  # + 0 -

tried to log in for 4 days no response. Need to check my direct debit has not been increased What's the problem?
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Guest    •   830 days ago  # + 0 -
Mr

Trying to find out if final bill is correct but cannot check account on website as just a blank screen. Heard they're pulling out of business and commercial markets - have they gone bust?
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Guest    •   833 days ago  # + 0 -

Cannot get into website- just a blank white screen.
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Guest    •   833 days ago  # + 0 -

All pages blank cannot login
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Guest    •   833 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Website down, tried several times to log in
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Guest    •   834 days ago  # + 0 -

Blank screen in all scottush power Web addresses 9.3.23
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Guest    •   835 days ago  # + 1 -

The Scottish power app I'm constantly getting problems logging in to it it doesn't load up
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Guest    •   841 days ago  # + 1 -

Just read another comment saying it opened in Edge - tried that & I was able to access my account (was originally on Chrome)
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Guest    •   842 days ago  # + 0 -

Major cockup!! I got a bill for over £1500 and cannot contact anyone. The whole system is not working
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Guest    •   843 days ago  # + 0 -
Not wasting my precious time waiting on the telephone to be answered listening to the Bellamy Brothe

I am unable to put forward my monthly meter readings online, I cant access my account and havent changed my email either which I have never had an issue before with. Is this because we are being forced into buying a smart meter and I suspect tomorrow it will be back up and running as it is into a new month or I am i just being cynical so that they you can send me an estimated bill. I am not a happy customer at the moment.
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Guest    •   843 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

I can’t get into my online account. I can’t find how to get help. Even though I’m on priority services I still can’t get through by phone. My bill is incorrect and it’s very worrying. Can’t find any topic that covers my questions and the chat bots are absolutely hopeless. Time taken to respond to queries is ages.
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Guest    •   844 days ago  # + 1 -
★ ★ ★ ★ ★

Been Ok, had good prices for some years , not really bothered that they don't spend millions on customer service of that keeps the price down, but then I may not think that if I'd had a problem is needed help . Mobile app is good, but the main website is unreliable and right now just shows a white screen
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Guest    •   844 days ago  # + 1 -
Mobile app works, but website has blank screen

The mobile phone app is working and takes your meter readings, but I also got a white screen trying to log in over the website on my laptop .
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Guest    •   846 days ago  # + 4 -
Blank white screen

Having struggled for days to get past a blank white screen, I have just managed to sign in using Microsoft Edge - I usually use Google Chrome. I hope this might help other users!
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Guest    •   846 days ago  # + 1 -
Blank white screen

I have been trying for days to contact Scottish Power because my fixed rate tariff ends on 28th February and they have given me no information about my new rate. Their log in screen is blank white - no way of getting past it. They are not answering phones either. I feel completely helpless!
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Guest    •   847 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Unable to access my account and my bill has doubled
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Guest    •   847 days ago  # + 3 -

Blank white screen,Nobody answering phones either
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Guest    •   849 days ago  # + 3 -

anyone else having problems accessing there accounts
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Guest    •   849 days ago  # + 0 -

Unable to access their website for the last 24 hours. My contract ends today!
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Guest    •   850 days ago  # + 0 -

Blank screen when accessing website
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Guest    •   850 days ago  # + -1 -

Is the app down try topping up wont accept topup
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Guest    •   850 days ago  # + 0 -

Only getting a blank white screen. Not first time this has happened
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Guest    •   851 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Shambolic media availability, website totally 'hit and miss'.
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Guest    •   851 days ago  # + 0 -

ScottishPower.co.uk blank screen thismorning.
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Guest    •   854 days ago  # + 3 -
Blank Screen

Only getting a blank white screen. Not first time this has happened and always seems to be day I need to input meter reading! Expecting an (over) estimated account in a few days.
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Guest    •   857 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

I've given it one star because they supply our gas/electric. There website is a joke. I can't log into my account I just get a message, page cannot be Found. I phone to see what the problem is and they want to send me a password reset, which is a joke if I can't get on to the site in the first place. I shall be leaving them as soon as my contract is finished.
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Guest    •   870 days ago  # + 0 -

Cannot retrieve invoices. Constant message saying 'General Error - Something went wrong - Retry'.

1.2.23 - is the website down?
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Guest    •   872 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Switched from prepayment smart meter to monthly bills on moving into new house and they said they would transfer over the £15 prepayment credit and didn't. When I called they said they'd sent a cheque but haven't. Haven't got the energy to spend another 3 hours trying to get through to them...
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Guest    •   880 days ago  # + 0 -

Can’t log in, saying password is wrong. Changed it 6 times , still not working
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Guest    •   880 days ago  # + 0 -

Unable to log into online account today???
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Guest    •   882 days ago  # + 0 -

I can't make a phone payment.
System won't accept my card details.
I have tried with two different cards .
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Guest    •   882 days ago  # + 0 -

Won't let me log in, when log on is normally automatic.
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Guest    •   884 days ago  # + 4 -

website unable to take meter readings
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Guest    •   884 days ago  # + 0 -

tried multiple times to input meter readings without success.
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Guest    •   886 days ago  # + 0 -

I can't access my account online. Reported to ScotPower who will fix it in 72 hours (3 months and 2 phone calls ago)
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Guest    •   886 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Shocking. Safari, Edge, Chrome all display: "something went wrong". No access to account information. Had to get a complaint upheld by the ombudsman to make them engage. Cowboys
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Guest    •   898 days ago  # + 0 -

Same as others, can't access Scottish Power's website. Tried yesterday several times and today - nothing, just a blank page!!
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Guest    •   898 days ago  # + 0 -
Scottish Power Website

4 Jan 2023 having same issues as others with Scottish Power’s website. Just a blank screen. Hope they don’t charge me a late fee for paying my bill.
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Guest    •   898 days ago  # + 0 -

cant log in. been trying for days.
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Guest    •   899 days ago  # + -1 -
★ ☆ ☆ ☆ ☆

awful to deal with and steal your account credit when they make a mistake
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Guest    •   904 days ago  # + 0 -

Anyone who sees a blank page when they attempt to login to the Scottish Power website needs to clear the site specific browser cookies.
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Guest    •   908 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Can’t get through by telephone, line cuts off. Can’t access any online site. Total joke of a company
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Guest    •   909 days ago  # + 0 -

Dreadful website, won’t open, just a blank page as other discovered. Just want to update with my meter readings. Very frustrating
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Guest    •   909 days ago  # + 0 -

Just a blank page when I am trying to get to the Scottish Power Website. Tried 2 different browsers. All the same.
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Guest    •   910 days ago  # + 3 -

Not able to log in to enter meter readings. just a blank page on their website
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Guest    •   913 days ago  # + 3 -
App not working again

Scottish Power app of the year ???? is only showing usage from 16th December 2022, we are now on 20th Dec ???? people use this app to manage their usage & budget. Useless
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Guest    •   915 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Tried to change password today using iPad. Their website seems to not support iPads - ‘easy to view’ webpage could not be resized to print properly, or reduce number of sheets used. Changing password did not work - 2nd link request stated link already used at first attempt to use! Onscreen keyboard could not be invoked. No web feedback link to give UX to SPower. V Poor
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Guest    •   918 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Phones never answered, emails to customer services only get a form letter type response and Chat messages get no replies for hours or days. The whole site/business is a mess.
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Guest    •   919 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

I have been unable to top up my gas through the app since July and all you get from them is "we are working on it" utter rubbish!!!
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Guest    •   919 days ago  # + 1 -
Scottish Power website down?

Scottish Power website is not even coming up on the browser and I have tried 3 different browsers, all the same, nothing just a blank page....
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Guest    •   920 days ago  # + 3 -

Scottish power website not working so cannot enter meter readings
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Guest    •   923 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Disgusting service
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Guest    •   927 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Rubbish customer service. My daughter has a 4 year old with diabetes type 1 and needs to be able to charge his devices. She cannot get through to put money on her meters on the app and just gets cut off if she tries to ring. It's very worrying.
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Guest    •   931 days ago  # + 0 -

Can get in but won’t let me enter meter readings
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Guest    •   959 days ago  # + 0 -
Miss

I have received an email from sp saying click the link below to download the bar code for November's payment for 66 pound,but when I click the link it just comes up error so I carnt access the code to credit my key for my standard pre payment meter any advice would be great.
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Guest    •   959 days ago  # + 0 -
Scottish Power login failure

Cannot log in to Scottish Power - again. They owe me a fortune through excessive direct debits and I want it back as I have moved house and to another supplier. They really are a dreadful company.
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Guest    •   963 days ago  # + 0 -

I can login to my Scottish Power account, but the 'My Account' button does not let me access my account data - there is a continuous 'waiting' icon (rotating circle). I cannot submit the end of month meter reading.
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Guest    •   963 days ago  # + 0 -

log in connection taking ages gave up after at least two minutes
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Guest    •   963 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

App and website continuously down
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Guest    •   963 days ago  # + 0 -

Tried to log in to my account with Scottish Power. Crashed - 'something went wrong, try later'. After multiple attempts managed to submit end October readings successfully, and it told me how much I'd used since I logged in at end September. But I can't 'manage' my account, so can't see my usage pattern over the past months. The website's also very slow. Apparently they're doing quite well in terms of profit, but can't keep the website properly operational.
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Guest    •   963 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Unreliable website.
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Guest    •   963 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

failed log in again
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