SJG WTW    •   8 days ago  # 1 Feb 2023 + 0 -
Cannot retrieve invoices. Constant message saying 'General Error - Something went wrong - Retry'.

1.2.23 - is the website down?

Guest    •   10 days ago  # 30 Jan 2023 + 0 -
★ ☆ ☆ ☆ ☆
Switched from prepayment smart meter to monthly bills on moving into new house and they said they would transfer over the £15 prepayment credit and didn't. When I called they said they'd sent a cheque but haven't. Haven't got the energy to spend another 3 hours trying to get through to them...

Claire    •   18 days ago  # 22 Jan 2023 + 0 -
Can’t log in, saying password is wrong. Changed it 6 times , still not working

Kt    •   18 days ago  # 22 Jan 2023 + 0 -
Unable to log into online account today???

Holly Sharples    •   19 days ago  # 20 Jan 2023 + 0 -
I can't make a phone payment.
System won't accept my card details.
I have tried with two different cards .

Welshie    •   19 days ago  # + 0 -
Won't let me log in, when log on is normally automatic.

jones    •   21 days ago  # + 4 -
website unable to take meter readings

Dave    •   22 days ago  # + 0 -
tried multiple times to input meter readings without success.

Kenneth    •   23 days ago  # + 0 -
I can't access my account online. Reported to ScotPower who will fix it in 72 hours (3 months and 2 phone calls ago)

Guest    •   23 days ago  # + 0 -
★ ☆ ☆ ☆ ☆
Shocking. Safari, Edge, Chrome all display: "something went wrong". No access to account information. Had to get a complaint upheld by the ombudsman to make them engage. Cowboys

I Muir    •   36 days ago  # + 0 -
Same as others, can't access Scottish Power's website. Tried yesterday several times and today - nothing, just a blank page!!

SLB    •   36 days ago  # + 0 -
Scottish Power Website
4 Jan 2023 having same issues as others with Scottish Power’s website. Just a blank screen. Hope they don’t charge me a late fee for paying my bill.

J HARGREAVES    •   36 days ago  # + 0 -
cant log in. been trying for days.

Guest    •   36 days ago  # + 0 -
★ ☆ ☆ ☆ ☆
Answer any comunication

Guest    •   36 days ago  # + 0 -
★ ☆ ☆ ☆ ☆
awful to deal with and steal your account credit when they make a mistake

Phil    •   42 days ago  # + 0 -
Anyone who sees a blank page when they attempt to login to the Scottish Power website needs to clear the site specific browser cookies.

Guest    •   45 days ago  # + 1 -
★ ☆ ☆ ☆ ☆
Can’t get through by telephone, line cuts off. Can’t access any online site. Total joke of a company

David    •   47 days ago  # + 0 -
Dreadful website, won’t open, just a blank page as other discovered. Just want to update with my meter readings. Very frustrating

Chris    •   47 days ago  # + 0 -
Just a blank page when I am trying to get to the Scottish Power Website. Tried 2 different browsers. All the same.

Peter S    •   48 days ago  # + 2 -
Not able to log in to enter meter readings. just a blank page on their website

LJB Sheff    •   51 days ago  # + 3 -
App not working again
Scottish Power app of the year ???? is only showing usage from 16th December 2022, we are now on 20th Dec ???? people use this app to manage their usage & budget. Useless

Guest    •   52 days ago  # + 0 -
★ ☆ ☆ ☆ ☆
Tried to change password today using iPad. Their website seems to not support iPads - ‘easy to view’ webpage could not be resized to print properly, or reduce number of sheets used. Changing password did not work - 2nd link request stated link already used at first attempt to use! Onscreen keyboard could not be invoked. No web feedback link to give UX to SPower. V Poor

Teresa    •   53 days ago  # + 0 -
Keeps saying processing payment money taken out of bank smart meter giving different amounts of credit to app cant get in touch

Guest    •   56 days ago  # + 0 -
★ ☆ ☆ ☆ ☆
Phones never answered, emails to customer services only get a form letter type response and Chat messages get no replies for hours or days. The whole site/business is a mess.

Guest    •   56 days ago  # + 0 -
★ ☆ ☆ ☆ ☆
I have been unable to top up my gas through the app since July and all you get from them is "we are working on it" utter rubbish!!!

Joanne    •   57 days ago  # + 1 -
Scottish Power website down?
Scottish Power website is not even coming up on the browser and I have tried 3 different browsers, all the same, nothing just a blank page....

Graham    •   58 days ago  # + 3 -
Scottish power website not working so cannot enter meter readings

Guest    •   60 days ago  # + 0 -
★ ☆ ☆ ☆ ☆
Disgusting service

Guest    •   63 days ago  # + 0 -
★ ☆ ☆ ☆ ☆
f***in awful company

Guest    •   64 days ago  # + 0 -
★ ☆ ☆ ☆ ☆
Rubbish customer service. My daughter has a 4 year old with diabetes type 1 and needs to be able to charge his devices. She cannot get through to put money on her meters on the app and just gets cut off if she tries to ring. It's very worrying.

R cox    •   69 days ago  # + 0 -
Can get in but won’t let me enter meter readings

Lyndsay mutch    •   96 days ago  # + 0 -
Miss
I have received an email from sp saying click the link below to download the bar code for November's payment for 66 pound,but when I click the link it just comes up error so I carnt access the code to credit my key for my standard pre payment meter any advice would be great.

M Bartlett    •   96 days ago  # + 0 -
Scottish Power login failure
Cannot log in to Scottish Power - again. They owe me a fortune through excessive direct debits and I want it back as I have moved house and to another supplier. They really are a dreadful company.

Peter M Hills    •   101 days ago  # + 0 -
I can login to my Scottish Power account, but the 'My Account' button does not let me access my account data - there is a continuous 'waiting' icon (rotating circle). I cannot submit the end of month meter reading.

Guest    •   101 days ago  # + 0 -
★ ☆ ☆ ☆ ☆
just do not work

D K    •   101 days ago  # + 0 -
log in connection taking ages gave up after at least two minutes

Guest    •   101 days ago  # + 0 -
★ ☆ ☆ ☆ ☆
App and website continuously down

Rick    •   101 days ago  # + 0 -
Tried to log in to my account with Scottish Power. Crashed - 'something went wrong, try later'. After multiple attempts managed to submit end October readings successfully, and it told me how much I'd used since I logged in at end September. But I can't 'manage' my account, so can't see my usage pattern over the past months. The website's also very slow. Apparently they're doing quite well in terms of profit, but can't keep the website properly operational.

Guest    •   101 days ago  # + 0 -
★ ☆ ☆ ☆ ☆
Unreliable website.

Guest    •   101 days ago  # + 0 -
★ ☆ ☆ ☆ ☆
failed log in again

AA    •   106 days ago  # + 0 -
Energy consumption graphs & stats seem to have disappeared or been removed from Scottish Power account?

Guest    •   114 days ago  # + 0 -
★ ☆ ☆ ☆ ☆
impossible to communicate with a human being, terrible ,terrible customer service

Chris    •   118 days ago  # + 0 -
Web site a total mess no energy updates since 11th of October or the ability to give a meter reading update so I can keep track of my usage if this is their idea of helping customers manage power consumption then I will definitely be looking elsewhere in the near future

Guest    •   127 days ago  # + 0 -
★ ☆ ☆ ☆ ☆
Disgraceful just shut down their website. Submitted meter reading in. Website says they are having maintenance. Been like this since Fri 30th September

Angela    •   129 days ago  # + 0 -
Can't log into my Scottish power app saying my password incorrect when it's always been ok untill 1st of October ,,,also saying my usage chart as completely disappeared ,,,obudman needed asap ,,,also citizens advice needed

Bobby    •   129 days ago  # + 0 -
Unable to login to account, account and password details correct and checked. Yet again Scottish Power display a complete inability to operate any type of customer service. Trying to contact them by whatever method is extremely frustrating, with customers left paying for a service which does not meet required standards.

Guest    •   131 days ago  # + 0 -
★ ☆ ☆ ☆ ☆
Chaotic administration - keep setting direct debits set too high, processes grossly over automated and doing things that make no sense - and no way to contact Scottish Power because their phones have such long queues that they are never answered.

ARON    •   132 days ago  # + 0 -
Scottish power saying that prepayment charges wrong (tech issue)! Since April this year. So will have to be recovered from tomorrow 1st Oct.. Perfect timing eh. Also tried to make additional card payment no utr number but several attempts means IV got £86 pending? Hopeless lot

Sandra    •   132 days ago  # + 0 -
App down, possibly crashed? Everyone trying to give meter readings before tomorrow? 30 minute queue to sign in to your own account?

L.P.Cable    •   133 days ago  # + 0 -
cannotlogintomyaccount,youkeepsaying incorrect details THEY ARE CORRECT. WHY IS THIS HAPPENING?

Guest    •   134 days ago  # + 0 -
★ ☆ ☆ ☆ ☆
rubbish website that hardly ever works properly

Guest    •   174 days ago  # + 0 -
★ ☆ ☆ ☆ ☆
Diabolical customer service

Dawn Hazzard    •   185 days ago  # + 0 -
Unable to log in and it keeps stating incorrect detail but it not. Try to reset password again says incorrect so ended up on automated payment to top up but then it stated top accepted but it would take up to 3 days to process… just rubbish I will look into changing suppliers one that is more reliable and is open on Sundays to sort out problems

Guest    •   252 days ago  # + 0 -
★ ☆ ☆ ☆ ☆
Can’t log onto my account via the website or app. They have admitted their website is broken ????