Cineplex.com Current Status

*Current Status is based on reports from UpdownRadar users and social media activity data

Website: cineplex.com

Canada's most popular destination for movies, showtimes, tickets, and trailers.

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How do you rate your experience with Cineplex.com?

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 Cineplex.com status: NO ISSUES  73 comments

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Admin    •    comment pinned    #
Possibly, redirect from different versions is configured incorrectly on cineplex.com. In this case, use the links below:

http://cineplex.com    https://cineplex.com    http://www.cineplex.com    https://www.cineplex.com


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Guest    •   12 days ago  # 26 May 2024 + 0 -
★ ☆ ☆ ☆ ☆

Cineplex keeps showing that they don't care about their customers.
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Bickle    •   46 days ago  # 22 April 2024 + 0 -

Can't seem to buy tickets/log in.
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Guest    •   79 days ago  # 20 March 2024 + 1 -
★ ☆ ☆ ☆ ☆

App has been down for days, website is denying access
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papa    •   95 days ago  # 4 March 2024 + 1 -

cant buy tickets or see seat selection
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Jennifer    •   95 days ago  # 4 March 2024 + 1 -

Can't login to buy tickets. Won't select show times
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will continue to be him    •   95 days ago  # + 0 -

Cant buy tickets, see seat preview, or log in
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Guest    •   95 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Always hard to deal with. Now can’t log in. I have their Cineclub. Will be cancelling as soon as I can log in. No one to call.
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J    •   95 days ago  # + 3 -

Can't book tickets, see seat preview, or login
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Jane    •   95 days ago  # + 2 -

Unable to login. Have been trying for an hour
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Wesley    •   95 days ago  # + 4 -

Unable to login
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Gab    •   95 days ago  # + 9 -

Cannot login and cant buy tickets..... I WANT TO WATCH DUNE PLS FIX!!!!
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Mel    •   95 days ago  # + 2 -

Can't buy tickets
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LiliDallasMultiPass    •   95 days ago  # + 8 -

the app and the website don't allow you to log in.
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Guest    •   96 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Can't authenticate my log in with 2fa because the code isn't sent to my cellphone.

Also can't buy tickets in advance through the website using a credit card.
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Will    •   116 days ago  # + 1 -
Cineplex website doesnt do anything

I tried all the webrowsers but the Cineplex website doesnt do anything just loads the main page and nothing can be clicked, ie. top left "menu"-nothing happens, "Get tickets"shows this error "Application error: a client-side exception has occurred (see the browser console for more information).
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Guest23    •   130 days ago  # + 0 -

Cant login to my account. Just gives a white screen
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Guest    •   131 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Sorry, Cineplex online ticketing has encountered a problem. Please try again later.
Keep getting these messages
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Justin Bird    •   161 days ago  # + 0 -

I am trying to order tickets but the ball is spinning
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Guest    •   161 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

MAKE YOUR APP WORK, it wont open it fails before I can log in
this has been an on going problem
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Guest    •   172 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Movie won’t down load
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frustrated guest    •   181 days ago  # + 2 -

Just a ball spinning
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Guest    •   182 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

It will not accept payment.
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Guest    •   186 days ago  # + -1 -
★ ☆ ☆ ☆ ☆

Why is your app not working for the last 3 months!!??

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Guest    •   237 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Horrible. New app design. Can’t login. Can’t verify. Can’t get into account at all. Whoever redesigned this app should be fired.
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Guest    •   255 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Vancouver, BC Canada - cannot use their website; not functioning, just get a spinning ball when I try and buy tickets online. Also, cannot seem to buy reserved seats unless we go DBOX. Don't want to move with the movie
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GGF    •   273 days ago  # + 0 -

Can’t purchase tickets online for shows that in preview section are not full. Been like this for about a week
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SaintJ    •   285 days ago  # + 0 -

Trying to purchase online tickets and it will not process past payment. Have tried numerous times with different possible ways.
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Guest    •   306 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

2FA Text code not accepted which I have never experienced with any other site.
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Guest    •   318 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Payment never goes through, tried multiple cards on different devices.

I’ll go to another company instead i guess
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Jane    •   320 days ago  # + 8 -

Cannot log in on the website or app to buy tickets. This is ridiculous
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Temp    •   326 days ago  # + 0 -

can't log in to my account. This website is not reliable - ever
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Sanda    •   331 days ago  # + 0 -

Cannot login to Cineplex
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Trevor    •   340 days ago  # + 0 -

Can’t load or login to app on my tv.
Crap service on a long weekend with no clear support. Good job jerks
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Lynn    •   341 days ago  # + 0 -

can’t book online in Vancouver today. it says unavailable. yeh, on Canada Day you unplug your server??!! BS! and stop the extra fee.
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James    •   346 days ago  # + 0 -

Can't login, none of the buttons work. Multiple browsers and different computers. Definitely not a problem at user end here.
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Guest    •   346 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Not functioning, used multiple browsers and computers
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kels    •   369 days ago  # + 0 -
You CAN'T purchase tickets on this website OR app

Been trying to register.. and purchase a movie for over an hour..... it declines every time with different cards, web browsers, apps, etc. and what's worse? each seat I pick STAYS full. So now there's seats unavailable but... are actually AVAILABLE.

Worst website I've ever been on in a LONG time feels very early 2000's
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joe    •   379 days ago  # + 0 -

Unable to login to the website. got a bunch of emails that i changed my scene details
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RK    •   379 days ago  # + 0 -
Site and app are borked

Cineplex app completely unusable as it relies on the website.
Unable to login to the website.
This is such poor quality. Programmed by snails would be faster.
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tj    •   380 days ago  # + 1 -
days before TLM locked out, not cute.

got a bunch of emails that i changed my scene card then my account was logged out from my cineplex app. Good thing i saved my tickets already to the little mermaid.
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Jeff Thomson    •   380 days ago  # + 0 -

Cannot login to Cineplex website...
Cineplex app gives errors while trying to access Tickets or Account...
Things are royally messed-up!
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Lynne Decock    •   381 days ago  # + 0 -
Can't Change Password

I can't seem to change my password. Or even sign in to see if I even have an account. Emails do not seem to be received and it locks to a faded black screen. I just want to book some tickets.
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Guest    •   384 days ago  # + 1 -

Can’t watch the movie I purchased online…
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Guest    •   384 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Cannot buy tix online ever!!
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K.    •   388 days ago  # + 0 -
Site shuts down when i purchase tickets and it charges me but I receive absolutely nothing

I tried to purchase tickets for an event on May 3. Everything was going fine, I entered my bank information, and clicked proceed..." Sorry, Cineplex online ticketing has encountered a problem. Please try again later." I had no information on the status of my payment, so I went to check my bank account and I saw that Cineplex had charged me. Although, I never received a confirmation email or tickets. I even went to check on the mobile app "my tickets" and found nothing. Also, I went back on the website to see if the seats I selected appeared as selected, but no. The seats were still available. I called customer service, and they said they will refund me, but last time that happened (yes my parents had the same exact problem) I'm not even sure if they refunded them. It's really disappointing to see that the site keeps failing, and that I keep getting charged but literally have nothing.
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Guest    •   414 days ago  # + 1 -

this is what I get every time..
Sorry, Cineplex online ticketing has encountered a problem. Please try again later.
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Movie lover    •   423 days ago  # + 0 -

Cant buy tickets - tried 2 different browsers
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S    •   423 days ago  # + 1 -

Cannnot buy tickets
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J.    •   430 days ago  # + 3 -

Cineplex app has been not able to load for last 3 days and problem still not resolved
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Guest    •   448 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

makes you log in to access ticket prices but after you login it doesn't even register that you have so you to log in another 50 times
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Marc    •   456 days ago  # + 0 -

Purchased a movie awhile ago showing in my owned movies when I click on it just show rent option
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Guest    •   558 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

The cineplex Mobil and PC version refuses to take any valid payment including through PayPal. All addresses and payment info are correct and on file
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Tammy    •   605 days ago  # + 0 -

The movie keeps pausing
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David    •   609 days ago  # + 0 -

I am able to select the theatre, the movie, the date and the time. Then when I click Proceed, I get a mostly blank screen that starts counting down from 15 minutes. Fifteen minutes later, nothing else has happened and I am timed out.
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Dennis    •   627 days ago  # + 0 -

It is not possible to buy a ticket online. london ON
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Louise    •   642 days ago  # + 1 -

Doesn’t load once you select your time.
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Gisele    •   642 days ago  # + 0 -

Today is $3 day and I can’t seem to purchase a movie. Everything loads fine until you select the time you want to see the movie and it just never loads. Very disappointed.
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Karen    •   662 days ago  # + 2 -

Is this site down at the moment? I am unable to log in.
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Guest    •   688 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Their mobile and desktop sites rarely work. Even the app doesn't work properly. I want to give them money but it won't even function well enough to buy a ticket
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web dev    •   699 days ago  # + 0 -

look I'm going to be honest, the site is just horrendous. it takes ages to load the simplest things, it doesn't respond half the time to any action, and i have to go through google more times then not to navigate to a page that loads. It has a HUGE inline script that doesn't need to be there, does not seam to be scaling image quality and may be loading absolutely massive images instead of down res'ed to the user lot alone the div its being put in. every time I have to use the site there is a new hassle. the last iteration certainly wasn't this bad. but this is is just frustrating to use its like its from the earlier 90s.
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Dave    •   711 days ago  # + 0 -

Site not loading 9:30 pm
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Amanda    •   714 days ago  # + 0 -

Keeps loading the website and not opening and been like this for couple weeks.
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Guest    •   718 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Cineplex.com does not let me book advance tickets for 'Rise of Gru'.
This is very disappointing and I will never let you forget this.
My day has been ruined and my life is in shambles. This is the worst thing to happen to me since I did not watch 'Despicable Me 2' in immersive 3D technology.
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Guest    •   730 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Cant sign up for an account, and their forum pages are non functioning even though they appear as results for google searches.
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Guest    •   751 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

They don't know how to run a proper website. So many greed fueled redirects that the site won't even load.
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Guest    •   762 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Cannot login or purchase tickets online.
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Guest    •   762 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

worst site... spinning circle of death
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Jeron    •   765 days ago  # + 0 -

I’m having issues with loading the page while I’m singed in.
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Reshane    •   779 days ago  # + 0 -

Ive been trying to get tickets since yesterday evening. (April 18th 2022) the website wont fully load its just been that stupid spinning thing. I watched it for 10 minutes at one point. Theres clearly somrthing wrong with the website.
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Guest    •   856 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

I cannot log into the app due to a server error.
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Guest    •   859 days ago  # + 0 -
★ ★ ★ ★ ☆

usually good but right now I can't get into my account, it says it "can't make a code" to send to my number for proof it's me.
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Guest    •   906 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

fucj yiy
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Sa    •   958 days ago  # + 0 -

We can not chose the sit eventhough sit is available
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