Doddlelearn.co.uk Current Status

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 Doddlelearn.co.uk status: NO ISSUES  43 comments

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Admin    •    comment pinned    #
Possibly, redirect from different versions is configured incorrectly on doddlelearn.co.uk. In this case, use the links below:

http://doddlelearn.co.uk    https://doddlelearn.co.uk    http://www.doddlelearn.co.uk    https://www.doddlelearn.co.uk


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Report to Trading Standards    •   39 days ago  # 23 April 2024 + 0 -

If you go to the Citizens Advice Bureau, they can report Doddle to the Trading Standards authority.
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Action Fraud    •   45 days ago  # 17 April 2024 + 0 -
Report to Action Fraud is you have not received a refund

If you have been defrauded by Doddle because you have paid for a service they have not delivered - please contact Action Fraud. The more people do it, the more chance we have of action. Doddle Learn are keeping our money which is a scam. The least they can do is refund if they are not able to provide the service, as any other legitimate company would. The website is https://www.actionfraud.police.uk/

It doesn't take too long to complete the form.
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Guest    •   72 days ago  # 21 March 2024 + 0 -
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Never any answers, no refunds, no service
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Scammed    •   79 days ago  # 14 March 2024 + 0 -

Has anyone managed to get a full refund?
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Enough is enough    •   89 days ago  # 4 March 2024 + 1 -
Scammed

I was told it would be back at the end of the month (February). Of course prior to this was next week, then October, November, then the end of the year, then the end of January, then in two weeks and now here we are and nine months later. Still no Doddle. In which case we should just receive a refund for money paid - simple. I have been promised this but still no email. We should just receive compensation but this is scam. Please contact Action Fraud if you have also been scammed of money. https://www.actionfraud.police.uk/ The more people to do this the more likely they will be investigated. If we get compensation we can move on with our lives.
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Annoyed    •   95 days ago  # + 0 -

Friday its back ahahahahahahaha
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Victim of Doddle Scam    •   107 days ago  # + 1 -
Cynthia Bero - Director of Doddle

Does anyone have the contact details for Cynthia Bero? She is the director of this scam company. All we want is our money back for a service we never received.
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Guest    •   120 days ago  # + 0 -
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scumbags
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Scammed    •   138 days ago  # + 1 -
Liars

The phone lines still work if you phone them. I have been told on record it is being tested and it should be back by the end of January at the latest. If it isn't then I will be filing a report with Action Fraud due to this being a scam. I will believe it when I see it.
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Guest    •   159 days ago  # + 1 -
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Utter tubbish. Lies after lies after lies. Just tell the truth you scum bags!
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Scammed    •   171 days ago  # + 1 -
We need to get compensation

We need to find out from the insolvency service how we can get our money back. It’s disgusting how they’ve known the whole time that it was never coming back but happy to take our money as individual teachers. If anyone knows who to contact please post on here. I’ve tried to track down the director’s email but no luck. I’ve even thought about filing a police report as this is fraud. At no point were we told we would never get a service we paid for. It has been lies along.
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Subscriber    •   172 days ago  # + 2 -
Doddle remains down after months of false promises.

What is going on with Doddle? Promise after promise given about when the platform will be useable again. I'm assuming it won't be and if this is the case, when will we receive compensation/reimbursement for the months wasted subscribed? Does anyone know of another way to access Boardworks presentations?
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Paying subscriber    •   179 days ago  # + 3 -
Still down months later and many failed promises.

The site is still down despite being told (after many other promises) it would be ready in October and perhaps 'slip' into November. Well it's December now and it is still not working. They refuse to answer any emails. Is there a legal way we can get our money back?
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Alana Blake    •   179 days ago  # + 0 -

The Director knows that the site has been down since June 2023, yet they are still actively selling subscriptions and taking peoples money.
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User    •   204 days ago  # + 0 -

Any updates from anybody?
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Fed up user    •   232 days ago  # + 0 -
Further information

Further comments here. It appears a wind up order has been issued so I can’t see anything happening whatsoever!
https://www.edugeek.net/forums/educational-software/233687-doddle-learn-down.html#post2005700
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User    •   236 days ago  # + 0 -
Unbelievable

Surely we are just being fobbed off here? No longer Monday now, but October or November!
Email received today:
We would like to update you that our team are still working on fixing the Doddle Platform issues. It’s a complex process which involves collaboration with various technology partners.
Unfortunately, we have been advised that the process is not going to plan and looks like it might take most of October and possibly even slip into November.
We are extremely sorry for the inconvenience caused by this very prolonged and inexcusable system outage. We totally understand the unimaginable scale of disruption this has caused.
We are very sorry as we are unable to respond to email enquiries as prompt as we should. Once this issue is resolved, we will provide more information on the different options for compensation or cancellation. At the moment, please kindly bear with us for the poor communication.
We hope you will accept our sincere apologies. We will be in touch once the platform is live.
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User    •   240 days ago  # + 0 -

I email most days and get no reply. It is disgraceful how paying customers are being treated.
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User    •   243 days ago  # + 0 -

It's Monday again. Still no Doddle.
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User    •   248 days ago  # + 0 -
Still down. Really down.

Almost two weeks since last update, still not working, emails still inform that it will be fixed by Monday. They are not specifying which Monday. I think it might be a random Monday in 2057 at this point. Has the company gone under?
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User    •   261 days ago  # + 2 -
UK website down since end of June

Most recent email stated that the platform is ready to roll out but that they had a few teething problems so it might not have been ready by the end of the day on Monday just gone. It's Thursday and still no sign of it.
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Anon    •   264 days ago  # + 1 -

Same as below, if you get through you are told it will be working by Monday but it never is
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User    •   270 days ago  # + 1 -

The site has not been working since July. Every time we contact, are told it will be up by Monday. Monday never arrives.
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Guest    •   298 days ago  # + 0 -
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It was down for more than a month. No response from the team. Need an update.
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Laura Gould    •   318 days ago  # + 3 -
Please contact me!

Hi everyone,

I'm so sorry that you've been so let down by Doddle Learn and Boardworks. It really isn't the company it used to be since it was taken over. Myself and some others are trying to do something about it and could do with the help of customers. Please email me at laura@thepaintedbunny.co.uk

Thanks so much.
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Guest    •   324 days ago  # + 0 -
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Unresponsive to issues
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Anon    •   324 days ago  # + 1 -
Some information from the company would be helpful

How long is this going to go on? ££££ for a subscription which hasn’t been able to be used by any member of our school community for over 3 weeks. Contact and response is non existent. Parent, student or teacher - nobody can log in
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A Non    •   334 days ago  # + 8 -
Not what it used to be...

The platform and company is not at all what it used to be. It was bought by individuals who have no experience in publishing. All of the people cared and who made Doddle what is was were made redundant. They are all still owed a lot of money, including a years worth of pension contributions. I'm sorry to be the bearer of bad news.
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Guest    •   334 days ago  # + 1 -
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14 days without ability for staff or students to log in. No response to emails
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Guest    •   334 days ago  # + 2 -
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14 days without the log in page being available. No response by email
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Guest    •   336 days ago  # + 0 -
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Outdated and completely unreliable with no experienced support team available
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Anon    •   337 days ago  # + 0 -

12 days down for log in
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Guest    •   337 days ago  # + 0 -
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Still no ability for any teacher or pupils to log on ????
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Guest    •   338 days ago  # + 0 -
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11 days down so far, don’t seem to care and no response when you try and contact them
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Anon frustrated    •   338 days ago  # + 0 -

Login option for anyone still not working - 11 days now and no answers. No doubt no refunds for the expensive subscription either
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Guest    •   339 days ago  # + 0 -
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Poor at fixing their issues
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Anom    •   339 days ago  # + 0 -

Hasn't been working for days.
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Anon    •   341 days ago  # + 0 -

Login page still not working on any device, can’t even get to put my details in. This is over a week now - come on Doddlelearn!
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Anon    •   345 days ago  # + 0 -

Login still not working on any device or browser - 4 days now
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Anon    •   348 days ago  # + 0 -

Same as others, login is not working regardless of the device or browser I use. Login details are correct, the page just is not working
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Anonymous    •   348 days ago  # + 0 -
Doddle not logging in

Doddle not allowing me to login/ i have even requested a new password just to be on the safe side but still not logging in. i have tried several different devices so its not the password or my connection/ device
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Anonymous    •   349 days ago  # + 2 -
Doddle not allowing to Login

Doddle is not working. It will not load no matter what device, internet or wifi. No other students from my school are getting in either. Tried putting in all possible passwords and and checked username many times yet it never worked.
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Lilly    •   349 days ago  # + 4 -
Can't login, and don't know why

I can't login, and I've not been given a reason why. It won't work on two devices and I haven't been given a password reset link yet. What should I do?
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