Hollandamerica.com Current Status

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Website: hollandamerica.com

Holland America Line offers the best cruises to Alaska, Panama Canal, and Mexico. Find cruise deals to 14 unique vacation destinations and over 473 ports of call.

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 Hollandamerica.com status: NO ISSUES  76 comments

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Admin    •    comment pinned    #
Possibly, redirect from different versions is configured incorrectly on hollandamerica.com. In this case, use the links below:

http://hollandamerica.com    https://hollandamerica.com    http://www.hollandamerica.com    https://www.hollandamerica.com


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Mark    •   12 days ago  # 20 May 2024 + 0 -

Can’t book preferred dining experience in pinnacle
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Guest    •   48 days ago  # 14 April 2024 + 0 -
★ ☆ ☆ ☆ ☆

"can't find page" for selecting a room now that I am ready to book and have airfare figured out...and their offices are closed.
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Guest    •   56 days ago  # 6 April 2024 + 0 -
★ ★ ☆ ☆ ☆

the website is not easy to navigate and it spins and loads constantly. Terrible site
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TC    •   62 days ago  # 31 March 2024 + 0 -

I cannot get on ! I did a few things around 1:30 Now it is 5:25 and it wont let me do a thing. What is going on?
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Doug    •   80 days ago  # 13 March 2024 + 0 -

Been down for days.
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Guest    •   85 days ago  # + 0 -

Cannot make a payment for shore excursions. This is incredibly frustrating. All my details are correct but it will not process payment.
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barbara    •   115 days ago  # + 0 -

error 404
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Guest    •   116 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Error 500 for over a week, can't book anything
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Guest    •   123 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Website has cruise listed, but when you click continue it says it failed and to try again.
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Bella    •   125 days ago  # + 1 -

Unable to choose a room
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RSC    •   129 days ago  # + 0 -
Holland America Website Down

Is everyone having the same issue with the Holland America Website. Its been two days now and I cant seem to access the site without and error?
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Linda    •   153 days ago  # + 0 -
HAL site not getting any better

This has been an ongoing problem for me for months. Front page won't load, just has spinning circle. Tried all the redirect log ins. I can log in on my phone, but prefer the computer.
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Audrey    •   155 days ago  # + 0 -

Unable to open the website to check for cruise updates.
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Joe T. Buchanan    •   158 days ago  # + 0 -
Website malfunction ...again

Admin: Your redirects did not solve the problem. What's happening for me is that immediately upon logging in, the screen goes to a translucent overlay, the cursor spins and, most importantly, it does not allow any links to be addressed. It should be noted that this isn't just a 1 or 2 minute delay, but a non-ceasing delay. This has happened to me before. The problem is sporadic.
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Grizzly    •   172 days ago  # + 0 -

Unable to pay them.
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Guest    •   173 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

You are our favorite cruise line but seems like now every time i go on your web site it fails horribly to work! It is annoying, aggravating and upsetting. Can't you fix the problems? I can't make reservations, spa bookings, or look at excursions.
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Ed Huneycutt    •   176 days ago  # + 0 -
site functionality broken

site loads but all script functionality is broken, none of the banner links work and if you bypass and go directly to the login page login does not work and debug show unknown script errors. Have tried with Safari, Chrome, Firefox from a Mac running Sonoma and Edge, Chrome, Firefox from a windows 11 PC.
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Guest    •   180 days ago  # + 0 -
Bookings

Been trying to book Pinnacle restaurant for weeks, cannot get dates I require, always defaults to a date I do not want, sort it out H &A!!!!
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Guest    •   187 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Website never works. Same date, was able to book with 3rd party easily
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Dean J.    •   194 days ago  # + 1 -
I hope the cruise is better than their I.T. department!

The Holland America website is a mess and nonfunctional.
I had to call the cruise line directly about a booking. The rep said that her "computer" was not working and had an extended wait to get the info I needed.
I hope the cruise is better than their I.T. department!!!
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Kim D.    •   194 days ago  # + 0 -
“Upgrading” System BS

All shore excursions shown fully booked…literally have tried for weeks to use any browser/device to book these. Told by HA system was “upgrading” and I probably have to download Chrome?? Ridiculous…and I am seriously thinking of canceling two-week Japan cruise. Too incompetent to trust.
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Glen E    •   195 days ago  # + 1 -

your website in inoperative......will you do
anything to correct it?
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Dave W    •   198 days ago  # + 0 -

Your sites web and Phone are useless.
Says our cruise leaves today???? cant amend /update /book/ anything.
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Jane DA    •   202 days ago  # + 2 -
Most frustrating website ever

Tried to log on today several times. We are trying to book restaurants and excursions with another party in the room next door. No way of doing this on line. Your website is very frustrating as it only works for half of the time. I will definitely not be travelling with you again.
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JoAnne    •   205 days ago  # + 0 -
payment with gift card problems

trying to make a payment with a gift card, it lets me enter the info, then when I try to complete the payment it gives me an error because I haven't entered a credit card.
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Guest    •   206 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Can't log in after entering credentials. Can't do online check-in, book shore excursions, etc. Really frustrating
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Jim Froeich    •   207 days ago  # + 3 -
On-line access problem

I'm trying to get on-line to make a reservation. I'm a 4-Star Mariner and HAL is my favorite cruise line. I may be forced to to to Celebrity which is my next favorite. What the Hell is going on?
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Bill from Ohio    •   208 days ago  # + 2 -
HAL Website constantly having problems

Have tried to use the website and AP for months. Works about half the time. What a technological mess! No one at HAL seems to have an explanation for this problem. Boarding times an hour before the ship departs? Error 404 seems to be a constant problem for them
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Guest    •   209 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Doesn’t work. appears to have lost my details, including a future cruise.
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John K.    •   215 days ago  # + 3 -

This site has been down for days on any device, browser, etc.
HAL agent confirmed. What a way to run a business.
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Guest    •   216 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Site down. Even though we're told to book excursions, dining, etc. once you do get on their site you can't both these things. Impossible to link multiple rooms together to book events for more than those in your individual cabin. Very difficult site to get to and use!
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Kevin Casserly    •   218 days ago  # + 0 -

I also have a cruise booked in January 2024 Tried to access website for 2 days to book excursions next time I will stay with Celebrity
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Guest    •   220 days ago  # + 0 -

Site is not working today. When will this be fixed!
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Linda    •   220 days ago  # + 0 -

Have not been able to access the website on my PC, but it loads on my ipad. Endless loop..
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Guest    •   221 days ago  # + 0 -
★ ★ ★ ☆ ☆

I have not been able to access the website for 3 days.
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John    •   223 days ago  # + 3 -
Very often down

spins and spins, but nothing happens. Not the first time, it is like this more days than not. I have a cruise with them in january, and almost have regretted selecing this line.
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Uggggghhhh    •   224 days ago  # + 0 -
Site not working properly....again

Clearly the company doesn't monitor this website, which is much to their disadvantage. Can't log in, can't search cruises. Can't see deals. Ridiculous.
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Concerned    •   228 days ago  # + 0 -
Relly bad site

As an IT professional, I have to commend Holland America as having the worst site ever. Have to log in over and over, cannot get info on cruises, have to log out of one cruise and log back in to get to my second cruise, if I look at my schedule in one cruise and then go to the next cruise, it shows my previous cruise. Be careful when you want to make a payment as you don't know what cruise you are in. Absolutely no one takes ownership of this web page
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Guest    •   228 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

The website is horrible and down most of the time. Customer service is non existent. I hope the cruise is better than the what we've had to deal with so far.
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Sally    •   229 days ago  # + 0 -
Awful website

Should I look at another cruise line? So frustrated trying to log on to Holland America. The Navigator app on my phone doesn't work either. Scheduled 2 cruises and paid a small deposit so won't be out too much if this doesn't work, but would like to schedule some excursions, etc. A comment below said they got a hold of a live person on the phone who said all is fine!!!!!! It's certainly not.
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Carol    •   229 days ago  # + 1 -

Download Navigator App on your phone. You will be able to check-in through that.
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Guest    •   229 days ago  # + 2 -
★ ★ ☆ ☆ ☆

The website just spins and is inaccessible!
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Guest    •   231 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Their website is always going down.
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Artyce    •   231 days ago  # + 2 -

I have been trying to log into the Holland America site over the past few days, but it never stops spinning so I can't log in!
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Lois    •   231 days ago  # + 1 -
For the last four days, I'm unable access either the home page or login to my account!

I've been trying for four days to log in to my account. Either I am able to open the hope page, but can't log into my account OR I can't even access the home page despite trying different URLs. Yesterday, I called Holland America and after twenty minutes, finally spoke with a representative. He said "There's no problem on his end" and "It's okay, you have 114 days until your cruise, so there's plenty of time", which obviously wasn't helpful. Then he suggested I empty my cache files, which I did, and it didn't help. So I gave up until today & tried using my husband's login info. Now, I can't even open the homepage. The blue circle keeps rotating. I'm incredibly frustrated.
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Guest    •   233 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Been trying to log in to my account for 3 days to do online checkin - cannot do so - won't let me log in to my account. have tried 3 different browsers - no difference. Oct 11, 2023
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Lanny    •   240 days ago  # + 0 -
Site access denied

I get
Access Denied
You don't have permission to access "http://www.hollandamerica.com/en_US/log-in/sso-log-in.html" on this server.
Reference #18.e57f3a17.1696522173.b66b20e
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kelly bigham    •   247 days ago  # + 0 -

what is wrong with your web site? i'm trying to book excursions, et cet., and it's impossible.
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Three Star Mariner    •   251 days ago  # + 1 -

Spinning and spinning. Glad they run their ships better than their website. Ugh.
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Guest    •   256 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

broken links
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Anne    •   258 days ago  # + 1 -

This site is horrific….. YOU CAN’T EVEN LOG IN!!!!!!!!!
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Guest    •   287 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

It seldom works
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Guest    •   312 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Website not responsive, getting Header too Long error today (on mac and pc)
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Hannah    •   314 days ago  # + 0 -

Payments don't work
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Clifford    •   316 days ago  # + 0 -
Mr.

I've tried to log in Holland America several times during the last several weeks unsuccessfully. Each time I tried, it let me in and log me out automatically.
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Guest    •   324 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Their site sucks and doesnt work
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anna    •   326 days ago  # + 0 -

difficulty with website to get to look at bookings
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Lynnie    •   364 days ago  # + 0 -

The website is absolute crap. It's annoying and the customer support is AWFUL
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Guest    •   365 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

The website is awful. won't let me log in.
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Lorraine    •   377 days ago  # + 0 -

Yep. At least a week I can’t get on Holland America site. Tried everything.
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Nancy    •   384 days ago  # + 1 -
HAL website not working for me on 3 different devices. May 14, 2023

Ive been experiencing inability to access website for the past 24 hours. Usually takes forever, then tells me i don't have a good enough signal to access website, but i can access ALL other safari searches, gmail, and Facebook, etc. Have cleared histories, caches, and rebooted all 3 devices i am trying this on, and all 3 are buggy. Trying to complete a checkin for land/sea journey starting in a week, so frustrating!
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Julia    •   415 days ago  # + 0 -

Unable to check in for cruise
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Guest    •   417 days ago  # + 1 -
★ ★ ☆ ☆ ☆

cant log in for upcoming cruise
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Guest    •   449 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

The website has not worked for the past two weeks
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Guest    •   468 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Website won’t open!!
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Karen Ward    •   472 days ago  # + 0 -

Site has no record of my upcoming or previous cruises. Says I have no credits (I’m a four star mariner) smh.
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LL    •   538 days ago  # + 3 -

Can't access my booking. Hollandamerica website is really out of date and very hard to use.
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Guest    •   737 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

the website is a mess and there is no notice that it is not working - time waster
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FM    •   768 days ago  # + 1 -

hollandamerica.com website has my account but it said cannot find my booking . Today is April 24,2022 . My trip is April 28,2022. The navigator app works , I am able to get my boarding pass , add security photo . The website never work for me .
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Guest    •   792 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Nobody answers the phone or responds to emails.
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Stephen Redrup    •   793 days ago  # + 0 -

Why is the Holland America website always so SLOW.
I'm trying to access my account (which I can) but when I attempt to update any of my details or booking details it literally takes minutes to move from 1 page to another
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Ryan    •   826 days ago  # + 0 -

Cruise line urges passengers to print their documents prior to check-in, but over two weeks now I have not once been able to load them successfully...site just hangs forever and eventually times out.
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Lynn    •   902 days ago  # + 2 -

The site seems to loose info on my account and my booking on the weekends, which is unfortunate since that's when many people likely decide to login and book excursions. Very annoying.
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Jill    •   903 days ago  # + 1 -

Can’t access either of my booking
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Thomas    •   905 days ago  # + 0 -

system does not find my booking number. Tried on line chat but no one connects to me.
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LP    •   1010 days ago  # + 0 -

Not able to access site. Does not respond to clicks and registration status.
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