Lufthansa.com Current Status

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Website: lufthansa.com

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 Lufthansa.com status: NO ISSUES  136 comments

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Admin    •    comment pinned    #
Possibly, redirect from different versions is configured incorrectly on lufthansa.com. In this case, use the links below:

http://lufthansa.com    https://lufthansa.com    http://www.lufthansa.com    https://www.lufthansa.com


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Guest    •   15 days ago  # 17 May 2024 + 0 -
★ ☆ ☆ ☆ ☆

UNHAPPY your website and mobile app are in need of serious fix. This is unacceptable. You are not some small company to allow to have this type of issue for a millions of users. You need to have a talk with your developers and fix these multiple issues. Unbelievable!
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DOMINIQUE CURCHOD    •   29 days ago  # 2 May 2024 + 2 -

refuse login, swiss.com, lufthansa.com, miles and more. Impossible to enter name and PNR for check in
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JD    •   48 days ago  # 14 April 2024 + 1 -

Can't book flights. Can't see my bookings either.
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John    •   48 days ago  # 14 April 2024 + 0 -

Can't book flights. Search very slow, result 'no flights available ' regardless of dates. Tried many dates including end of next month.
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Guest    •   57 days ago  # 5 April 2024 + 0 -
★ ☆ ☆ ☆ ☆

No information on website, simply stating technical probles
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Mihai    •   62 days ago  # + 0 -

Online check-in still doesn't work
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Andreea    •   62 days ago  # + 2 -
Check-in online error

Lufthansa Check-in online, step 1/4 says:
"Something went wrong.
We are currently experiencing technical difficulties. Please try again later."


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Vitor    •   62 days ago  # + 3 -

Check-in online not working...
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Nigel    •   63 days ago  # + 0 -

Online check in is not working. Global outage. No resolution time.
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Guest    •   81 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

site is down, doesn't let me book
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Guest    •   97 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

System will not let me rebook my dates. Chatbot took me round in circles and then sent me to the same page that wont let me select a new date. The human assistants in Thailand are on holiday Saturday, Sunday and Monday this week. How can this level of service be allowed by any major company, or acceptable by any standards? Surely there should be some human help available when all else has failed.
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Carl Guernsey    •   100 days ago  # + 0 -
Mr.

Unable to check in online. Buggy site doesn’t accept my traveler info. Even LH phone rep was unable to get into the system to check me in. At least she was able to restore my seat assignments, which disappeared during the strike.
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Guest: Vidya    •   106 days ago  # + 0 -

Unable to check in today.
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oreke    •   111 days ago  # + 0 -
checkin online

Enter booking details
No booking found
We have not found any booking with the data you entered. Please verify your data (the name must be entered as it is shown in the booking) and try again.
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Guest    •   121 days ago  # + 0 -
Lufhansa website having problems?

trying to find a multi city flight I found a couple days ago, but website says no offers for X dates, which are different dates than what I entered. Yet I can find the flights i want through Kayak and other consolidator sites,
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KS    •   124 days ago  # + 0 -

Can not LOGIN or phone or laptop ?
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Guest    •   126 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Frustration login difficulties
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Guest    •   128 days ago  # + 0 -
★ ★ ☆ ☆ ☆

Website reporting technical eroor when attempting to view flights.
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gillian mcintyre    •   131 days ago  # + 0 -

Having problems checking in.... flight U7BO5W
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David    •   136 days ago  # + 0 -

Can’t register a password
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Doug B    •   142 days ago  # + 2 -

LUFTHANSA online check-in brings up an "Unknown technical error" at present
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Guest    •   176 days ago  # + 0 -
★ ★ ☆ ☆ ☆

Flüge einfach gecancelt!
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MikLaw    •   177 days ago  # + 1 -
2023 December 7 - Lufthansa tech is 100% down as of the writing of this post (6 hours and counting)

Tech issues now for over 6 hours. Tried website, app and called. The cust service rap had one thing to say - We have technical issues going on with no ETR and there is nothing I can do to assist at this time. Please try back later.
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Amy    •   187 days ago  # + 1 -

12:00pm EST - able to retrieve booking information. Tech issues possibly resolved.
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GUEST    •   187 days ago  # + 1 -
'Technical Error'

constant problems since this morning. Booked flight but after making payment message popped up to say unable to make the booking because of 'technical error' however the money has been taken from my account.
Still unable to log in
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Amy    •   187 days ago  # + 0 -
Tech Difficulties Today

cannot access bookings online; online chat indicated that they are having technical difficulties and cannot assist; called customer support and they also said that they are having difficulties and cannot pull up bookings or offer support!
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IIO    •   187 days ago  # + 1 -
Technical Error – Lufthansa systems

cannot login to Lufthansa since early morning (EST)– website keeps saying "technical error" and the mobile app has similar message... now (10h45 EST), and for the past few hours...
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guest    •   187 days ago  # + 0 -

having problem doing online check in
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Guest    •   187 days ago  # + 4 -
★ ★ ☆ ☆ ☆

There seems to be constant problems logging in .
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Time Traveller    •   187 days ago  # + 0 -

Cannot login in
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Jana    •   187 days ago  # + 0 -

Cannot manage existing bookings
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Andrew    •   187 days ago  # + 0 -

Booking sl down for 2 hours + LH says worldwide problem
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lars    •   187 days ago  # + 0 -

Booking completely down
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Ade G    •   187 days ago  # + 0 -

Unable to log in
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Marina    •   187 days ago  # + 0 -

can´t log in
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Santa    •   187 days ago  # + 5 -

Very slow and not loading!
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Guest    •   187 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Super slow
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Guest    •   242 days ago  # + 5 -
★ ☆ ☆ ☆ ☆

Cannot retrieve booking info
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Matteo    •   242 days ago  # + 0 -

The website doesn't allow you to book any flight
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City Girl    •   242 days ago  # + 0 -

Haven’t been able to check in online ALL day
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JDA    •   242 days ago  # + 0 -

Cannot check-in online, not via desktop nor mobile.
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Guest    •   248 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

It is bot working
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Guest    •   273 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Can’t log in
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Steve in Chicago.    •   287 days ago  # + 1 -
Confirm seating

I tried to confirm my trip and couldn't. One page wanted the ticket number AND the booking alfanumeric code. The ticket number was easy enough. The booking code couldn't be entered from my phone because the keyboard wouldn't show and there was no opportunity to "paste" the code in. Hopeless.
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Olga    •   325 days ago  # + 0 -

unable to check in online either on website or app
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Frustrated    •   335 days ago  # + 1 -
unable to book a flight

Unable to complete flight booking. Tried 3 different computers (including Mac & PC) and three different browsers (Chrome, Safari, and Edge) with no success. Can select flights and enter passenger info, but then get an "an error occurred" message when trying to proceed to payment...
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chris    •   336 days ago  # + -1 -

not able to check in online app or computer
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Guest    •   340 days ago  # + 2 -
★ ☆ ☆ ☆ ☆

unable to book a flight
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Anonymous    •   350 days ago  # + -2 -
Comment is hidden.

Debbie    •   351 days ago  # + 0 -

{"error":"ServiceUnavailable","error_description":"service is currently unavailable","errorCode":56703,"requestId"
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Traveller    •   351 days ago  # + 5 -

{"error":"ServiceUnavailable","error_description":"service is currently unavailable","errorCode":56703,"requestId"
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Guest    •   363 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Book a flight page not loading
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Ian    •   384 days ago  # + 0 -

Unable to log in due to “undefined technical error” same on miles and more app
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Guest    •   398 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

terrible website to navigate and senator help line not helpful
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Hello    •   400 days ago  # + 0 -

Checkin not going
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Cris    •   401 days ago  # + 1 -

Unable to login (technical error)
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Guest    •   402 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

it is not taking payments from their website , it shows an error
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Greg    •   404 days ago  # + 0 -

unabel to check in -0 undefined technical error
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Stefan    •   407 days ago  # + 1 -

Unable to pay and complete my booking on the website.
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Laci    •   408 days ago  # + 1 -

Unable to book a flight all day due to technical issue with the website once you get into payment methods
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anie    •   408 days ago  # + 1 -

same issuse...
Unable to book a flight all day due to technical issue with the website once you get into payment methods
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Guest1    •   408 days ago  # + 1 -

Unable to book a flight all day due to technical issue with the website once you get into payment methods
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Guest    •   410 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

App not working
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Guest    •   439 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

shit website, shit company
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Guest    •   460 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Access Denied
You don't have permission to access "http://book.lufthansa.com/lh/dyn/air-lh/revenue/viewFlights" on this server.

Reference #18.1e4e1202.1677489718.11a90fce
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Guest    •   462 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

How the head of IT is not fired is beyond me, total incompetence
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Guest    •   471 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Shit
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Guest    •   483 days ago  # + 1 -
★ ★ ★ ☆ ☆

Fix your NEW Lufthansa APP !!!!!
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Nolan    •   483 days ago  # + 0 -

Cannot log into the new app and have changed my password 5 times this afternoon!!
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Derek    •   492 days ago  # + 2 -
Unusable website.

Tried Swiss Air. as suggested..logged in to miles and more automatically, looked great until I tried to search for my flights and got the usual internal server error.....
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Derek    •   492 days ago  # + 2 -

Unable to make booking for last 24 hours. Internal server error. or service unavailable....useless airline!
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SN    •   492 days ago  # + 6 -

Impossible to make a booking
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Guest    •   492 days ago  # + 1 -
Website unusable

Frequent problems with this website. Most commonly after you have done a few searches you get: You don't have permission to access "http://book.lufthansa.com/lh/dyn/air-lh/revenue/viewFlights" on this server. Reference #
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Mark    •   502 days ago  # + 1 -
Completely incompetent website programmers

Continual problems with their website, unable to book flights, unable to activate the new and “necessary” 2FA. Completely incompetent programmers, and their head of IT should be fired. Tip - don’t try and persevere with Lufthansa - use the Swiss website. Same airline group, same flights. However…..if you look at the current trust pilot rating for Lufthansa you may want to rethink your choice of airline.
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Ruth    •   516 days ago  # + 0 -

Trying to log in since 1 January. Tried on several browsers with no luck. It just goes around and around.
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Guest    •   522 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Can not get answer or assistance to registration issue.
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Guest    •   534 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Website is absolutely terrible and the last time I flew with them I was 10 1/2 late.
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S    •   592 days ago  # + 0 -

Trying to log in and was getting a "Technical error." A few hours later now it says my username does not exist.
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DIana    •   596 days ago  # + 0 -

Can’t check in for my flight tomorrow even though it is less than the required 23 hrs
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Guest    •   600 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Cannot search for flights from computer in US

Access Denied
You don't have permission to access "http://book.lufthansa.com/lh/dyn/air-lh/revenue/viewFlights" on this server.
Reference #18.6fc94d17.1665433792.1e358bf7
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JKC    •   600 days ago  # + 0 -

Just contacted Lufthansa Customer Service Technical Division. Waste of my time. Representative said there was no problem, and if there was the airport was taking over the service. WTH...???
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Liz    •   600 days ago  # + 0 -

BTW: If you are looking to book a Lufthansa flight, perhaps my example will work for you.. I booked the flight I wanted via Expedia.com. After I got the email confirmation - the one that actually has the Lufthansa booking code and not just the Expedia confirmation number... I went to www.swissair.com and click on the link "Check-in / My Bookings". Yes, Swiss air and Lufthansa appear to be the same company behind the scenes (I was able to log into www.swiss.com with my Lufthansa username and password). Once you enter your booking code, first and last name, you should be able to see your reservation. Not only was I able to see my reservation, I was able to add my seats.
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Thomasin    •   600 days ago  # + 0 -

Same as the rest, access denied when I try to search for flights after entering the info. Been like this for at least a week, maybe more. From California.
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Liz    •   600 days ago  # + 0 -

For folks like Martha and Sam..... I had the same problem and finally figured out a work around.
I was able to go onto www.swiss.com and click on the link "Check-in / My Bookings". Yes, Swiss air and Lufthansa appear to be the same company behind the scenes (I was able to log into www.swiss.com with my Lufthansa username and password). Once you enter your booking code, first and last name, you should be able to see your reservation. Not only was I able to see my reservation, I was able to add my seats, add special meal requests, and also my passport & known traveler number for all passengers traveling with my on this reservation. Hope it all works for you
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Martha    •   600 days ago  # + 0 -

I am not able to get any information regarding my reservation next week when I go to "my bookings"!
This is the message I receive:
You don't have permission to access "http://book.lufthansa.com/lh/dyn/air-lh/servicing/cockpit" on this server.
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sam    •   600 days ago  # + 0 -

Can't view the manage booking page for the past few days! Really terrible.
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Enright    •   600 days ago  # + 0 -

Somewhere, servers are screwed up, some are rewriting the HTTPS scheme as HTTP, the HTTPS scheme is being replaced by HTTP scheme. See previous post by me. You are welcome for my diagnosis.
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Enright    •   600 days ago  # + 0 -

You don't have permission to access "http://book.lufthansa.com/lh/dyn/air-lh/revenue/viewFlights" on this server.
Reference #18.47403617.1665319023.2722be95

Outage seems to be Geographically sensitive, fails from Washington DC area, works from Orlando FL area. 2022/10/09 7:31 pm EDT
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Stella    •   601 days ago  # + 0 -

"Access denied" now for 2 days! What is going on? Can Lufthansa not fix their website???
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Heidi    •   602 days ago  # + 0 -

"Access Denied- You don't have permission to access "http://book.lufthansa.com/lh/dyn/air-lh/revenue/viewFlights" on this server "
This happens everytime I try to search for flights
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Guest    •   602 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

"Access Denied- You don't have permission to access "http://book.lufthansa.com/lh/dyn/air-lh/revenue/viewFlights" on this server "
This occurs every time I try to search for flights
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Guest    •   602 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Unable to search flights today
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Ama    •   602 days ago  # + 0 -

Whenever I try to 'manage my booking' by logging on with my booking code I get "Access Denied- You don't have permission to access "http://book.lufthansa.com/lh/dyn/air-lh/revenue/viewFlights" on this server "
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Vijay    •   602 days ago  # + 1 -

I have the same problem as sapna. I push the search buttom and access denied
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Sean    •   602 days ago  # + 4 -

able to load my flight details, but cannot get to a page to purchase seats - it just hangs indefinitely with a "We will take care of your request. Please do not leave this page." message. Has been like this a couple days.
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Sapna    •   603 days ago  # + 0 -

Issue still persists like I mentioned earlier, day 2. Is there another site we have to access?
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Chris    •   603 days ago  # + 0 -

I have the same problem as sapna. I push the search buttom and access denied
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Sapna    •   603 days ago  # + 0 -

It's so frustrating, not sure of this is some kind of gimmick. The homepage seems fine, once you update the search tab to book flights, you get this error
"Access Denied- You don't have permission to access "http://book.lufthansa.com/lh/dyn/air-lh/revenue/viewFlights" on this server "

Its been more than half a day now that the website is down and not working.

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Claudia    •   611 days ago  # + 0 -

I have not been able to use the app for the past 36 hours. I start a search for booking but instead than results for flight options I get the error that “Mobile phone numbers must be in alphanumeric form and from 2 to 16 characters long. (1048 - 200)”
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Damien    •   612 days ago  # + 0 -

impossible to create a registration on Travel ID ou Mile & More. on Android and website
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Guest    •   614 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

You don't have permission to access "http://www.lufthansa.com/" on this server.

Reference #18.4517655f.1664181122.35cde956 ?????
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Alex    •   617 days ago  # + 0 -

The website seems to be down:
Access Denied
You don't have permission to access "http://www.lufthansa.com/" on this server.

Reference #18.acd2dead.1663936653.3281fd42
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Guest    •   618 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

It is down when i need it the most.
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AndyG    •   618 days ago  # + 0 -

Madrid airport told at checkin system is down - non one can be checked in
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Guest    •   627 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Cant log in, or get "technical error"
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KAt    •   630 days ago  # + 0 -

Has wrong country code for USA and won’t let me update phone number. I click USA AND it locks in a different country- Bermuda. Can’t confirm pin and can’t receive code on phone to approve because of this. Issue for last 7 days
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Guest    •   637 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Really bad IT systems. Have to call service hotline for almost everything. Horrible experience.
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Taz    •   641 days ago  # + 0 -

Sits on add/change seats for over 30 minutes even with an hour break between searches. Free baggage allowance calculator keeps showing a technical error. Quite frustrating.
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Guest    •   642 days ago  # + 0 -
★ ★ ☆ ☆ ☆

Doesn't work with my Chrome browser. I'm not authorised apparently. Covid document upload is failing to submit documents when less than 72 hours prior to flying.
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carla    •   648 days ago  # + 0 -

Also getting technical error message - and not recognizing my newly created login ids.
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Guest    •   650 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

cannot check in online. So I went to Victoria airport and the person at the air Canada (code share) desk could not check me in either.
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Jean    •   655 days ago  # + 0 -

Keep showing "error" message; can't complete registration
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Ian    •   657 days ago  # + 0 -

Supposed to be flying in 3 weeks time to Canada from Manchester with luftansa and every time I try to get on it says there is an error. Wouldn't be so bad if not already paid for the flights.
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Guest    •   668 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

I wasted an hour trying to check in today. It kept on variously freezing, going down, displaying a message it was oversubscribed. When eventually I may have managed to check in - may have - it said it couldn’t issue a boarding pass for security reasons. Utterly hopeless!
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A.    •   675 days ago  # + 0 -

Been trying over a week now to access the site ..access denied ..
Frustrating
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Sally P    •   676 days ago  # + 0 -

Seems impossible to access website today. Wanted to check business class baggage allowances
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Patty Haworth    •   682 days ago  # + 0 -

Online check in is not working either in iphone or in the website
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Guest    •   684 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Impossible to reach for reservation changes. Missed sending my luggage to connecting flight in Frankfurt and spend all my time try to get information about the luggage in Istanbul ... could not reach anyone so had to go to the airport .... I was unable to enjoy Istanbul due to the lack of communications/customer service. Worst ever!
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Carole    •   695 days ago  # + 0 -

Unable to upload covid vaccine certs on app or desktop pc, I keep getting an error message. Very frustrating, i I was going to have everything sorted prior to arriving at the airport. Can get through on the phone either after a number of calls and waiting up to an hour!
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Guest    •   702 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Horrific airline. Do NOT TRAVEL WITH LUFTHANSA
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Guest    •   706 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Horrific customer service, happy to ignore passengers who were stranded, happy to tell customer to "sort their own accommodation and transport out" after flight cancellations.

Customers left to sleep on the floors in airports so reps could go off shift without speaking to them. Mothers with young children allowed to stand around for 6 hours plus in queues. Appalling to the point of being the worst customer experience ever. 4 flight cancellations, 3 hotel stays and 3 train journeys to try and get home!

I'll never fly with this airline or to Frankfurt ever again.
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Guest    •   742 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Horseshit service
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R in San Francisco    •   748 days ago  # + 0 -

May 14, 2022 Can't log onto the Lufthansa website. been trying for a week now.
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Guest    •   773 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Keep on cutting my calls today was holding on for 28min wifh no luck
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Paulma    •   818 days ago  # + 0 -

Can’t upload documents, logs me out and says I don’t have permission to execute my request. Customer service keep you waiting, answer the call, but don’t talk…..web chat facility isn’t answered. Disgraceful service.
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Pedro Rui Fernandes    •   822 days ago  # + 0 -

Online check in is not working either in iphone or in the website (impossible to upload file).
No notification email from Lufthansa regarding availability to do check in.
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Mikko R    •   823 days ago  # + 0 -

Lufthansa e-check in does not work on iPhone. Quite disturbing. As one of the major airlines, and particularly a German one, one would think this would be working smoothly. But no... Sorry. Disappointed.

The system does not approve PDF's it creates by itself. They are too large (>2 Mb) eventhough they are not (appr. 500k).

Please fix this.
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Manfred    •   970 days ago  # + 0 -

Website says "Access Denied"
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Rodger    •   991 days ago  # + 0 -

Impossible to connect to Lufthansa site as well as Miles and More site
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Inessa Levitan    •   992 days ago  # + 0 -

Website not working for two days
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OT    •   1024 days ago  # + 0 -

Trying to search for a flight to purchase tickets, result is an error page. Tried 2 separate browsers.
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Once a traveler    •   1029 days ago  # + 0 -

There apparently are no people at customer services anymore. Not possible to contact Lufthansa nowadays. Goodbye, air travel!
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Guest    •   1031 days ago  # + 0 -

Cannot check in and waited on line on the phone for 56min before giving up.
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Jana    •   1044 days ago  # + 0 -

Website not working
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guest    •   1081 days ago  # + 0 -

access denied
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Guest    •   1082 days ago  # + 0 -

Access Denied Error, general outage
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