Pennymac.com Current Status

*Current Status is based on reports from UpdownRadar users and social media activity data

Website: pennymac.com

PennyMac is a leading national home loan lender and servicer. Enjoy great rates and a quick, painless process when you purchase or refinance your next home.

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 Pennymac.com status: NO ISSUES  103 comments

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Admin    •    comment pinned    #
Possibly, redirect from different versions is configured incorrectly on pennymac.com. In this case, use the links below:

http://pennymac.com    https://pennymac.com    http://www.pennymac.com    https://www.pennymac.com


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MARK    •   151 days ago  # 2 Jan 2024 + 1 -

the website will not load on my pc but will on other devices.
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Guest    •   151 days ago  # 2 Jan 2024 + 0 -
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it will not load on my pc. it sucks and the help desk folks are useless.
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B. Hart    •   180 days ago  # 4 December 2023 + 1 -

Cannot use the system to make a payment. White page is all I get.
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Bill Stewart    •   183 days ago  # 1 December 2023 + 5 -

Everything shows up for PennyMac, but I can’t get in the make a payment. Tried all day.
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K    •   187 days ago  # 27 November 2023 + 4 -

Can't get in since last Tues to pay my mortgage
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Jessica    •   188 days ago  # + 1 -

Can’t get into PennyMac website to make my payment but everything says the site is up and running.
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J    •   199 days ago  # + -1 -

Website has not been working for WEEKS. I cannot get in to it to pay my mortgage and can find no information about an outage online.
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Wayne    •   211 days ago  # + 0 -

Been down all day long. Guess they don't want my money
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Mark    •   213 days ago  # + 0 -

website is not responding
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Guest    •   278 days ago  # + 0 -
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PENNY MAB
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Bob    •   319 days ago  # + 0 -

You want your money, fix your web page
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Deborah    •   430 days ago  # + 0 -

Why am I getting that your not taking calls at this time every time I call your phone number? Been trying to reach you for over a week now.
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JMU    •   435 days ago  # + 2 -

Why is this app always down!
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SKIER88    •   435 days ago  # + 1 -

Can't login on the app. or webpage today.
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MTM    •   481 days ago  # + 0 -

can't log in
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Guest    •   484 days ago  # + 0 -
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Can't login
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Scott    •   485 days ago  # + 0 -

Worst site ever
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E    •   579 days ago  # + 0 -

App won’t let me make a payment and their phone system is not allowing me to connect to a rep. This happens frequently.
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Guest    •   582 days ago  # + 0 -
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Customer service acknowledges a website problem, but their solution is to wait 24 hours and try again.
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bette    •   610 days ago  # + 0 -

site won't load.
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Kay    •   610 days ago  # + 0 -

Can't login on the app or site
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Berrios    •   610 days ago  # + 0 -

App won't let me login. Page won't load
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Guest    •   646 days ago  # + 0 -
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Haven't been able to login for the last month. Customer service says "we haven't seen any reports of problems with our website".
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Jess    •   655 days ago  # + 0 -

Unable to login via app or website. How are we supposed to pay our mortgage?
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Guest    •   691 days ago  # + 0 -
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They are the worst, are constantly screwing up my escrow
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Guest    •   721 days ago  # + 0 -
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Terrible service. Their App has been down for too long for a major mortgage company. Can't make a payment unless you call in now or mail a check. Same excuse under everyone's review. The update crashed an easy App to use.
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BubbaJank    •   723 days ago  # + 0 -

Ok, last comment. If you login via mobile and send yourself a statement to your desktop Gmail, you can open the "blob" and it will automatically log you in to the desktop site!
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BubbaJank    •   723 days ago  # + 0 -

Well, at least you can still access the site from your mobile just fine.
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BubbaJank    •   723 days ago  # + 0 -

Wow, this is rediculous, still cannot login and website says down for maintenance? Did they fire their whole web department and now rely on the server or network group to fix?
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CB    •   727 days ago  # + 0 -

Very slow after not being able ri log in at all for 5 days
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Miri    •   732 days ago  # + 0 -

Not loading the log in page
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Melissa    •   747 days ago  # + 0 -

Been trying for days, site down still.
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Tara    •   747 days ago  # + 0 -

Can’t get logged in. Been trying for 3 days.
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Jacob    •   749 days ago  # + 2 -

Can't even log in to pay.
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David    •   764 days ago  # + 0 -

What a sorry company. I had covid almost died. They would not work with me.
PennyMac the worst
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Guest    •   764 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

I was in the hospital with covid and complications from covid. Jan 23, 2022 I was life flighted out of Ketchikan AK to Anchorage AK, 775 miles away and no cell phone. I had large blood clots in my heart and lungs. I was in critical condition. So, after heart surgery I have lost part of my right lung.
Now I was 30 days late JAN and FEB with my house payment. As my wife tried to figure out our finances. While we were over 700 miles apart. Penny Mac was not understanding at all and would not remove negative remarks from my credit report. All of my other creditors helped me out by removing the negative reports on my credit record.
PennyMac is the only negative remarks on my credit record. My credit score is over 750 right now. They are not understanding at all. Even with proof.

I'm a 100% P&T disabled veteran. I currently live in a three-story house, and now I am unable to get a loan for a home, that does not have stairs and the other ADA things I need, because of the remarks from Penny Mac. I have to wait a year to move, no one will give me a loan until then. Here in Ketchikan AK, there are very few medical facilities to meet my medical needs.
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Anthony    •   772 days ago  # + 0 -

Been trying to pay, as soon as I hit enter after logging in, page loads about half a bar and freezes.

You guys wanna get paid or not?
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Cherilyn    •   780 days ago  # + 0 -

Payment page freezing
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Steph    •   782 days ago  # + 0 -

Can’t login for 2 weeks straight already. Again !!!
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Matthew    •   784 days ago  # + 0 -

Been making double payments for the last 5 months and still have their collection people calling and harassing me sometimes twice daily. Cut that BS TF out already. Additionally this app AND website down BS is getting old AF really quick too. Get it together already Jesus Christ!!!
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Guest    •   784 days ago  # + 0 -
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Been making double payments for 5 months now and I still have their collection people harassing me sometimes twice daily. LEAVE ME TF ALONE!!!
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Renee    •   786 days ago  # + 0 -

Website says its under maintenance when I try and log in. Same issue last night.
Looking at the comments below, this has been a constant problem. Maybe you should invest in a better IT Technician.
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Frank    •   799 days ago  # + 0 -

Can't make payment. Page freezes
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John    •   803 days ago  # + 0 -

Can’t make payment websites says under maintenance this BS if it hurt my credit because I can’t make payment
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Mark    •   803 days ago  # + 0 -

Website says its under maintenance when I try and log in. Same issue last night.
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Mike    •   803 days ago  # + 0 -

App and website down says we’re sorry but under Maintenance
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Dan    •   805 days ago  # + 0 -

Can't make my monthly payment - pages on the site won't load. I get a spinning wheel on every page.
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MSJ    •   813 days ago  # + 0 -

Unable to go through the automated system and unable to speak to a customer service representative today.
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F Smith    •   813 days ago  # + 0 -

Phone call doesn't recognize my loan number. Can't log into the website. Can't reset my password. No workaround.
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Guest    •   815 days ago  # + 0 -
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It never works
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R    •   823 days ago  # + 0 -

Why is this the same problem every month? Every single month the day before the first day of the month, or the first day of the month we can’t make a payment… so we sit on the phone for an hour waiting in a queue. Seems like it’s a scheme to charge extra interest every single month.
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A Smith    •   823 days ago  # + 0 -

I can log in, but everything on their site is spinning. Loan Activity? Spinning. Loan Info? Spinning. Payment options? Spinning. I even tried calling and couldn't get through to their team to fins out why or how long I should wait. It's been an hour now. Not my browser for sure since the mobile app does the same.
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PennyMacSucker    •   823 days ago  # + 0 -

You would think a mortgage company would want to get their mortgage payments. Every month I log into this POS website, it's down or having issues. Unbelievable!
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Mo F    •   823 days ago  # + 0 -

Website is straight garbage, can never login when I need to. Spinning circle, and now it's acting as if I am logging in for the first time and need to assign my loan number...
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Guest    •   823 days ago  # + 0 -
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Penny mac doesnt pay homeowners insurance on time. Resulting in cancelled homeowners insurance. The website is down yet again. Customer service is almost non existent. TERRIBLE HORRIBLE place to have a mortgage
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Guest    •   823 days ago  # + 0 -
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Trash
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Aaron    •   823 days ago  # + 0 -

This site is garbage, every month it's the same battel to make a payment. Should be some sort of law against having a such a shity payment system.
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DT&G    •   823 days ago  # + 0 -

Spinning wheel after logging in. It is impossible to make a payment. Site does this nearly every month, regardless of what device or network I'm connected to. It's not cookies, it's not my browser, it's their site.
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Eric    •   823 days ago  # + 0 -

Theyre site and app are horrible. Every month is a battle to make a payment.
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chris K    •   823 days ago  # + 0 -

used MS browser and not chrome and my payment worked...try it
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chris K    •   823 days ago  # + 0 -

tried to make my payment and site is down. 2 months with them as mortgage holder and 2 months of site being down when payment is due. total BS!!!
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Stella M    •   824 days ago  # + 0 -

I could not make a payment either since last week on Thur
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Nirasha Fernando    •   824 days ago  # + 0 -

Is the site down? Can’t make payment
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Laurie    •   839 days ago  # + 0 -

Ridiculous. Now I can get it, and it just spins and spins. Total incompetence. I've wasted so much time with this today.
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System down yet again. Cannot get in and no one    •   840 days ago  # + 0 -

System down yet again. Cannot get in and no one answers the phone. Horrible company and service.
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Drew    •   840 days ago  # + 0 -

Their website is so bad. Trying to make me register for a new account when I try and log in.
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Gaby    •   840 days ago  # + 0 -

Can't get in to make a payment. Site very unstable.
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Carlos    •   840 days ago  # + 0 -

I been trying to pay my payment for going on 3 days already and it almost time for the past due date is the Pennymac service down what going on over on your side can't even get the verification code on my Gmail to make a payment and it's telling me to delete cookies hope I don't get charged for a late fee I am never late on my payments
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Martin    •   849 days ago  # + 0 -

Amazing their site is always down how much money are they making on interest when the site is down sounds like a scandal
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Me    •   850 days ago  # + 0 -

I cleared my cache and cookies and the site loaded up. I made sure to write down the confirmation number AND I took a screenshot of the pending payment page just in case..
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Anon    •   851 days ago  # + 0 -

Paying my mortgage, Pennymac website is still down since at least Jan 31st. If you call, you're charged a fee. If you're late (even if its their issue) you're charged a fee. . . Incredible!
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Guest    •   851 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

The website is slow alot, the customer service isn't that great. Seems like a very low quality company. I've had them for our mortgage for 12 months and want to get away from them and find a better quality company.
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Morgan in GA    •   851 days ago  # + 0 -

oops..!
WE’RE UNEXPECTEDLY OFFLINE

When you try to pay bills on time...
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Guest    •   851 days ago  # + 0 -
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Can’t make online paymeny
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Guest    •   852 days ago  # + 0 -
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I cannot login to their site. It drives me nuts, that it is so crazy to get logged in. I have done everything possible but it does not work!!!!
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Cecilia    •   867 days ago  # + 0 -

I have been trying for over a WEEK to get to the payment page and have been unable. U swear they do this so they gwt late payment fees it is absurd
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Demetres    •   867 days ago  # + 0 -

I have tried for days and the website is STILL down! This is awful. They should not count Jan 2022 payments late
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Sheena    •   867 days ago  # + 0 -

I have been trying for days to make my payment online, any resolution coming?
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susan    •   868 days ago  # + 0 -

pennymac.com

last two months cannot make payment online what is the problem???
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MercyB    •   889 days ago  # + 0 -

your website has been down for almost a week. I have tried logging into the different versions of the site and still cannot login.
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Guest    •   900 days ago  # + 0 -
★ ★ ☆ ☆ ☆

The website has been down for months.
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Sam    •   904 days ago  # + 0 -

Cannot make a payment. Get the following error:

404 - File or directory not found.
The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable.
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Oakley    •   906 days ago  # + 0 -

Can’t register the app it is of no use
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Ian    •   906 days ago  # + 0 -

Webpage still down 404 not available when going to make any form of payment or trying to send a message.
Was able to pay mortgage using the phone service at number 1-866-545-9070
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Kelly    •   911 days ago  # + 0 -

Web page is in Spanish! I need English words!!
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Nancy    •   912 days ago  # + 0 -

Trying to make a payment online, and "Server Error 404 File or directory not found" shows up with this statement: "The resource you are looking for might have been removed, had its name changed, or is temporarily unavailable." This is the first time I've had a problem making an online payment. Very frustrating. I can get into the PennyMac website, but can't make a payment.
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Tess    •   913 days ago  # + 0 -

second month in a row cannot log in! What gives???? They don't have the money to fix their web site?????? Extremely inconvenient. Now will have to call, wait for an hour, then pay by phone. It's like the dark ages.
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Danny    •   914 days ago  # + 0 -

Been paying my mortgage online for almost 6 years, no problems. However the last two months haven't been able to populate PennyMac on mobile or online computers. What's the deal PennyMac?
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EAClark    •   941 days ago  # + 0 -

I've been trying since Monday to pay my mortgage online. I agree with better not be considered late.
EAC 03NOV2021 @1251
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Jimmy Neutron    •   941 days ago  # + 0 -

I was able to pay after clearing my cache and cookies as well
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Ghost    •   942 days ago  # + 0 -

I cleared my Cache and cookies, after not being able to log in and instead fall onto an error/maintained page. That worked for me. But I shouldn't have to do this every time I need to log in to pay my mortgage. It's ridiculous and very inconvenient for me.
PennyMac fix your shit, or go back to the older website before it was updated/re-done. This new version has been nothing but issues.
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Homeowner    •   942 days ago  # + 0 -

Still down - 11/2/2021 @ 10:07 central time
I hope they don't hand out late fees for their mistake.
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SEI    •   942 days ago  # + 0 -

Still down 10:22 central time :(
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Simplexion    •   942 days ago  # + 0 -

Index page is up (pennymacusa.com). I was able to login earlier today ~ 10:00 AM EDT (mypennymac.pennymacusa.com/account/login), but the one-time payment application returned a 502 gateway error. Currently (~ 6:45 PM EDT) attempts to login are met with an 'unexpectedly offline' page, indicating likely unplanned maintenance/troubleshooting.
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Upset    •   943 days ago  # + 0 -

This is ridiculous! The impact that this has on us as consumers! We all have better things to do than to hold or constantly try to get in a multi billion dollar company's broken website. So frustrating!!!
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Alex    •   943 days ago  # + 0 -

Having a 502 issue when trying to set up an auto payment... This is insane
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Lori    •   943 days ago  # + 0 -

Why is a mortgage company's website down on the 1st of the month????? I've been on hold with CS for 30 minutes :-( This is NOT good
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Mike    •   943 days ago  # + 0 -

Had the same result
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Unhappy    •   943 days ago  # + 0 -

Every Single MONTH when it comes time to pay my mortgage - the website glitches. Now, I am unable to pay my mortgage at all. The error "502 Bad Gateway" appears. I have used a laptop on wifi and cellphone on cellular data. Nothing. How am I expected to pay??? It is as if I am being forced to participate in autopay.
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Keith McLellan    •   963 days ago  # + 0 -

pennymac website down for days now?!@! THey send me email telling me to check out my escrow account and provide a weblink to a dead website...Geniuses.
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Frustrated & disgruntled    •   976 days ago  # + 0 -

Cannot upload important documents through the message center! The thing just goes around and around and around! Have to go somewhere and find a way to fax it or mail it via snail mail!
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savannah    •   981 days ago  # + 0 -

cannot access the Penny mac login, NOT WORKING
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Guest    •   1004 days ago  # + 0 -

Hmm..very odd all is rainbows and butterflies when you try to access the "my application" tab...
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