Walgreens Current Status

*Current Status is based on reports from UpdownRadar users and social media activity data

Website: walgreens.com

Walgreens is your home for Pharmacy, Photo and Health & Wellness products. Refill your prescriptions online, create memories with Walgreens Photo, and shop products for delivery or in-store pickup. Walgreens. Trusted since 1901.
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Forum & Comments (200+)


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 Walgreens.com status: NO ISSUES  200 comments

Walgreens problems for the last 24 hours


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Most reported problems

LOG-IN
42%
 
APP
35%
 
WEBSITE
21%
 


Forum & Comments

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Admin    •    comment pinned    #
Possibly, redirect from different versions is configured incorrectly on walgreens.com. In this case, use the links below:

http://walgreens.com    https://walgreens.com    http://www.walgreens.com    https://www.walgreens.com


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Pez    •   8 days ago  # 9 May 2024 + 0 -

Can't check prescription status or order history
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WalgreensCustomer    •   8 days ago  # 9 May 2024 + 1 -

Unable to check prescription status - always fails with "an unexpected problem occurred -- try again later".
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Sandye Graham    •   16 days ago  # 30 April 2024 + 0 -

Unable to load and open app
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Guest    •   33 days ago  # 14 April 2024 + 0 -
★ ☆ ☆ ☆ ☆

The Walgreen’s app is always down and the pharmacy is constantly messing up one or more of my prescriptions every month.
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Guest    •   33 days ago  # 14 April 2024 + 0 -
★ ☆ ☆ ☆ ☆

pitiful
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Guest    •   33 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

p o s
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Guest    •   33 days ago  # + 0 -
★ ★ ☆ ☆ ☆

glitchy as .....
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Melissa    •   33 days ago  # + 0 -

Says service is out
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Ellie    •   33 days ago  # + 4 -
App and Site not working

Both the site and app are not working. For a moment on the site had a page that said they are working on updating the site but that I could use the app. HOWEVER trying to log into the app isn't working either. I hope it gets fixed soon as there's medical urgency at the moment.
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User    •   33 days ago  # + 0 -

Cannot log into the app.
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Amanda A    •   33 days ago  # + 0 -
Not working

4/13/24 app and website not working. Tried to login but it won’t let me. The website won’t even load. Tried uninstalling and reinstalling app but nothing works.
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Nancy S    •   39 days ago  # + 1 -
App down 2 days now

Walgreens app has been down since April 6th and still is. Can’t login, it just sits and spins. I’ve deleted the app from ny phone, then download again, with no help at all. I have the apps most recent update on my iPhone 7Plus.

This is so discouraging for people who depend on the app work
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JM    •   49 days ago  # + 0 -
Walgreens online cart not working

3/28/24: The items in my cart are not showing a price. I cannot delete items from my cart (or if it does allow me to delete them, they pop back up when I try to delete a different item). I have tried on the app, on the website, and on Safari on my iPhone. On the website, I am seeing the message, "Sorry, an unexpected error occurred. Please try again."
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Walgreens Customer    •   55 days ago  # + 0 -

When I sign in and search for "toothpaste" the search engine seems stuck in a loop.
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Emery Hayward    •   66 days ago  # + 0 -

Login doesn't work
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Guest    •   70 days ago  # + 0 -
★ ★ ☆ ☆ ☆

Constant errors.
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Frustrated    •   82 days ago  # + 0 -
Need personal house cleaning

No comment from Walgreens on cybersecurity issues means they don’t really care except about profits for shareholders. Does this mean my dividends will be down because I trusted top administrators to do their jobs. Let’s fire them and no severances of any kind. Too many CEO’s that are just Bozo’s which is why America is failing. We need massive firings by shareholder rebellions to rid of preferred shareholders.
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Lynn    •   83 days ago  # + 0 -
Walgreens blaming insurance companies for their server issues

Irritated that I can't pick up my very much needed medication because Walgreens can't connect to Insurance companies or GoodRx. Said they have been having issues since Wednesday 2/21. This is BS... This should be considered and urgent issue that needs to be addressed ASAP and FAST!
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Susan    •   84 days ago  # + 0 -
Walgreens pharmacy system connections all down

Walgreens pharmacy says all their systems are down with connectivity to insurance companies and coupon companies including manufacturers coupons. I just had to pay the cash price to get a very expensive medication because they told me when their systems are working again they will refund me the difference. Let’s hope that’s correct.
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Steve from DE    •   85 days ago  # + 0 -
Uninstall, then Reinstall the Walgreens App

So I finally checked the version of the Walgreens App--it was 28.0 2020 copyright. I deinstalled the app, then installed it new from the Play store. The new version is 72.1.1 and was updated 2/7/2024. That solved my issues of the past ?? months. FINALLY!
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S Jordan    •   104 days ago  # + 3 -
Cannot purchase anything or check out on the app

Trying to place an order for shipping load my car supposed to be BOGO offers but won't let me put two in the cart. When I go to check out the entire cart empties and says it has been adjusted for inventory no matter what I put in the cart. I'll just go to another store!
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Rando    •   112 days ago  # + 0 -
SSDD

Can't submit refills for anything. The App says it can't find my info, and the website encounters an error when I try to submit my refill order.
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Non    •   119 days ago  # + 2 -

Cannot check out. Just stays in last step and won't go further. Reloads last page.
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Guest    •   120 days ago  # + 3 -
★ ☆ ☆ ☆ ☆

Can't check out
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Guest    •   128 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

The site won't allow shopping for products other than walgreens brands. It briefly shows a quick range of products, then those disappear and only a Nice brand or other walgreens brand will be shown. I think this is happening because your website is only progammed to smart phones, not a pc like I use. I have never had this problem with online shopping until the last week, no matter which of the 2 stores are selected that I always used in the past couple years. Customer service did not have my same experience when they tried, so it must be in this area of zipcode 98362 or 98382.
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Annie    •   128 days ago  # + 1 -
Ugh

Can’t transfer my prescription through the app and tried calling the pharmacy itself but keep getting a disconnected message when getting transfer to the pharmacy
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Amy    •   131 days ago  # + 0 -

When I go to my cart it says servererror.jsp
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Guest    •   132 days ago  # + 1 -
★ ★ ☆ ☆ ☆

My prescription Information is rarely correct. Will say it's ready when it's not or there is a refiill when there isn't. I've been waiting months to refill a prescription they say isn't available I look online and some companies have it but they tell me they don't have time to bother with checking out getting it from another company
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E    •   137 days ago  # + 0 -

App won’t load
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Glenn Reagan    •   139 days ago  # + 0 -

No phone service Walgreens knoxville tn
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Guest    •   144 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

verification code not being sent
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Guest    •   145 days ago  # + 0 -
★ ★ ☆ ☆ ☆

Great when it works. All day today I can not place an order on the app or website. It says unknown error. 15 min on hold
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Guest    •   150 days ago  # + 0 -
★ ★ ☆ ☆ ☆

AM HAPPY WHEN WEBSITE WORKS, BUT VERY, VERY UNHAPPY, WHEN I CANNOT CHECK PRESCRIPTIONS AND/OR CHECK THE STATUS OF, THAT CANNOT BE ACESSED, CONSTANTLY GET A RED ERROR FOR 2 WKS NOW AND COUNTING, UGH
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Guest    •   155 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

No app!!
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Guest    •   155 days ago  # + 0 -
'Manage family Rx'

I'm already logged in and yet when I click 'Manage family Rx', it takes me to a log in screen. I click to log in, it loads, stops, loads, then it kicks me out of it.
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Sheri    •   157 days ago  # + 0 -

When I go to my cart it says servererror.jsp
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Diane    •   160 days ago  # + 0 -
Checking on your medicine

Every time I log into Walgreens pharmacy and I sign in. It says has occurred an error.... I get it once in awhile but for 2weeks?. I've logged out for 10 min to hour Still same msg!!!
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Guest    •   167 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Trying to make a purchase on the website and the app but both throw me out when I get to the final payment.
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Elaine Buirkle    •   170 days ago  # + 11 -

The app won’t open , it closes immediately after trying to open
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Beth Rodgers    •   176 days ago  # + 0 -
Your app is down Do you want take our calls in the lines are all busy

Your app is down
You don’t ever want to talk with us anymore and tell us we have to use your app but here it is your app is down so we can’t get anywhere you hold everything hostage as far as our prescriptions go. The phone lines are always busy. Nobody wants to take our calls, so please tell us what you want us to do either tell us your app is broke, fix it and get on, or we need to move to another pharmacy in another place
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Jenny    •   176 days ago  # + 3 -

When I try to open my app it immediately closes
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T McGill    •   177 days ago  # + 0 -

I'm trying to get photos printed. The app will not let me check out. It keeps saying there is a bug.
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Johnie    •   177 days ago  # + 2 -

App on my iPhone wont open then disappears
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Lynne    •   181 days ago  # + 2 -
Walgreens App is broken!

Saturday, 11/18/23:
App is not working since Friday, 11/17/23. Opens and closes immediately. Tried all the web site links and the same thing happens.
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Jenny    •   186 days ago  # + 0 -
No computer usage, using sticky notes.

At Walgreens in CT- the pharmacy is writing down patients last names on sticky notes, and not bothering to look at the computer.
I’ve been waiting 10 days and my Rxs have disappeared from my account profile.
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Sher    •   189 days ago  # + 6 -

App dissapears repeatedly when I tap on icon.
Wont let me sign in
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T    •   190 days ago  # + 0 -

App keeps crashing
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A.M.    •   198 days ago  # + 0 -

Have not been able to get an order to complete for at least a month. This week can't get on site at all, says I don't have permission
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Guest    •   200 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

the is down when I need it up
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Nadine    •   205 days ago  # + 7 -
Unable to place order online

Over the last couple of days have tried to place an order online to be shipped to my home. Keep getting this message: "Sorry, an unexpected error occurred. Please try again later" when I try to check out. Now all of my items are showing as $0.00 and cannot be removed from cart.

I’ve tried using different browsers on both mobile and desktop devices, tried using the app, and cleared my cache/cookies. Nothing has fixed this issue.
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Guest    •   206 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

The only place truly dedicated to being the least worst at filling prescriptions.

Ya got one job and street dealers are more efficient.
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Owlyn    •   214 days ago  # + 2 -

Their ordering is just not working. I have the same problems that others have mentioned.
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Guest    •   220 days ago  # + 1 -
★ ★ ☆ ☆ ☆

The website works about half the time. When it doesn't, I can't add items to a cart for either pick-up or delivery --- from any of the three stores in my area.
At least I could schedule vax appointments, although it took me an hour to cancel one I made this month.
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Nancy    •   222 days ago  # + 2 -

Can’t order items or check out
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Guest    •   224 days ago  # + 0 -
★ ★ ★ ★ ★

I loved Walgreens
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Blaza    •   224 days ago  # + 1 -
Unable to place orders

Unable to add/remove or save for later any items in my cart. Cannot checkout with what's already in my cart either. I've uninstalled/reinstalled the app., tried each of the alternate links above, and issue remains the same. It has been this way for several days now.
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Guest    •   230 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Over the last couple of days have tried to complete an order on Walgreens.com. Keep getting .error "Sorry, an unexpected error occurred. Please try again later" when I log in to check the items in my cart. So I try back later again, and again, and again, and the same error pops up. I GIVE UP!!!.Sorry, due to unexpected error. I will place my order elsewhere!!!
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Guest    •   230 days ago  # + 0 -
★ ★ ☆ ☆ ☆

Gross Company manipulates accounts by rationing and price gouging. How? Sign-in lock outs.
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Cabin lover    •   231 days ago  # + 0 -

Cannot shop online. Working on it.....so the message says
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Banchie    •   232 days ago  # + 1 -
cannot order anything

when I try to checkout with my delivery order on the walgreens.com website it says unexpected error please try back again later and when I try to check out all the prices for all the items underneath the quantity boxes are o.oo and you cannot order anything truth
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hot girl    •   234 days ago  # + 0 -

hm
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hot girl    •   234 days ago  # + -1 -

hm who wanna kiss me please someone
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Frustrated in AZ    •   234 days ago  # + 1 -

Refilling an RX at Walgreens only returns error message. (An unexpected error has occurred.) Tried on two different devices and browsers.
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Jackie Treehorn    •   234 days ago  # + 1 -
Problems with Walgreens WEB site

Online scheduling for vaccines just spins and spins and never loads, this has been for 3 days now with multiple tries. If their is a problem with you web page why not send out an email to let your customers know whats going on.
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FK    •   234 days ago  # + 6 -

None of my prescriptions will load or show under prescription tab on app nor website. Keeps loading then says “error occurred”.
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Guest    •   234 days ago  # + 5 -
★ ☆ ☆ ☆ ☆

Website not working to refill my RX
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ca    •   237 days ago  # + 1 -

NOT working
'Server updating' for over 14 days now
Prior to this I have been able to place online orders bi-weekly.
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Guest    •   242 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

App rarely works properly and is agitating to use.
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Guest    •   242 days ago  # + 0 -

Website failed to load appointments
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Guest    •   247 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Website errors and rude unhelpful customer service agents
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Cc    •   258 days ago  # + 0 -

Still not working 9/1/23.
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Guest    •   262 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Website errors for almost 48 hours
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Guest    •   265 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

The app and even the site on a desktop NEVER works anymore. You cannot do delivery or pickup, because it always says error.
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Pam in NC    •   297 days ago  # + 0 -
App will not let me sign in even with Face ID

I went into Walgreens App and it wasn’t accepting my info. Required me to sign up as if I hadn’t been for the past 10+years. It isn’t showing any prescriptions to load in order for me to refill.
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Hawaiʻi    •   297 days ago  # + 0 -
App will not let me complete sign-in

July 24, 2023 the Walgreens app signed me out and won’t let me sign back in. Sign in page is in the process of loading but never finishes loading.
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Guest    •   298 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

App was glitching and caused an issue with what amount i was charged and they wont help solve the issue
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Guest    •   298 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Terrible service. Unprofessional staff, including pharmacy personnel. App does not work consistently.
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Me    •   298 days ago  # + 1 -

Walgreens photo cards isn’t working.
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Maria in Nevada    •   304 days ago  # + 0 -
Walgreens won’t cancel or refund order

Walgreens won’t cancel my order. Placed an order 07/14/2023 for same day delivery it’s the 18 now and they won’t cancel my order nor did they deliver it. Keep saying the server is down but they charged my debit card already and won’t refund me the money.
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Lina in Illinois    •   306 days ago  # + 0 -
Rep at Walgreens Won't cancel my order

I placed an online grocery order which I do on a weekly basis. I called Walgreens Customer service to cancel after Representative said their systems down and unknown when my order will be delivered. I informed her that debit card was charged already. I told her to cancel and she said they can't cancel since system is down.
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Guest    •   314 days ago  # + 2 -
★ ☆ ☆ ☆ ☆

Walgreens' website for pharmacy refills is
totally useless. I am unable
to order refills online.
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Heidi    •   346 days ago  # + 1 -

My prescriptions aren't loading. I'm unable to submit refill request on the app.
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Me    •   347 days ago  # + 0 -

Photo site not allowing me to checkout.. I just get a blank page
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Guest    •   356 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Your app sucks whoever oversees it should have they're asses kicked and fired!! Reprehensible!!!
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GABRIEL    •   356 days ago  # + 0 -
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Cheryl Brinson    •   356 days ago  # + 3 -

Can't log in the app says try later
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Dawn    •   356 days ago  # + 5 -

I was forcibly signed out, and neither the app nor the website will let me log back in. It's just the spinning....
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Kimberly Farber    •   356 days ago  # + 3 -

The Walgreens app is not working at all nor the website.
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Jenn R    •   368 days ago  # + 0 -

I cannot access the photo site
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Guest    •   406 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Understaffed, long lines, delayed refills,
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Julie    •   437 days ago  # + 1 -

All Springfield illinois Walgreens phones aren’t going thru
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Guest    •   437 days ago  # + 6 -
Website not functioning right!

The website is unusually slow. Any items making it to the cart keep disappearing, with message received "unexpected error occurred--try again later"! I've signed out/back in several times & cleared cache, etc., each time--still unable to finish order & check out! I give up! PS Can't select coupon(s) either!
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Guest    •   450 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Website never works
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Guest    •   490 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Computers always down. Slow service. Ughhh
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Susan    •   497 days ago  # + 0 -

trying to use Walgreens online, causes Google to lock up, have to shutdown Google.
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Guest    •   501 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Their online prescription website does not show half of my medications that I need to refill. Why aren't all of my prescriptions being shown?
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Guest    •   503 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Website always hangs
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Zeny    •   519 days ago  # + 0 -
Walgreens Website>12/14/22

12/14/22 Walgreens site acting up over a week now, predominantly with refills. First, Auto Refills clicked offf. Reclicked & didn't take. Add to carts didn't take & days now can not even load refill lists. Loading never ends for days we have tried on multiple devices!
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Cheryl Brinson    •   520 days ago  # + 0 -

Walgreens pharmacy in Lake Placid FL has crashed. Not been working since yesterday 12/12/23
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Guest    •   524 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

We're sorry. Due to a technical issue, we're unable to display the status of your prescriptions at this time. Please try again later.
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Caitlin    •   539 days ago  # + 1 -
Unending Paypal loop on both mobile and PC browser.

Checkout payment method? -> click paypal-> confirm paypal info -> selection option (pp balance, bank account, visa, ect) -> return to walgreens checkout -> it takes you to your cart where it asks you which payment method again and you start over.

Please end my suffering I just wanted to use paypal moneyyy
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susan    •   545 days ago  # + 1 -

express pay on their website is not working
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Guest    •   558 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

This is the worst scheduling platform for the new COVID 19 booster. You click today's date and it schedule you for the next day. Argh ????????????????????????
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Dayle Henshel    •   570 days ago  # + 1 -

Cannot get *any* Manhattan Walgreens to even answer a phone, including NYS district offices. 10/24/22, 3:15 pm. Phones ring, then disconnect. I've tried any and all phone numbers and departments , and same result. Not one human. I'm supposedly scheduled for booster, flu, vaccine tomorrow at nearby location that will not answer phone (4 Amsterdam Ave). Etc
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Guest    •   571 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Trying to schedule a flu shot, won't work.
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S. Lee    •   580 days ago  # + 1 -

I have been trying for 3 Days to sign up with Walgreens ExpressPay and enter my credit card number. I have been on the phone to National customer service twice. They can't enter my credit card number either.
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Guest    •   590 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

For Several days the prescription status is unavailable.
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Chris    •   603 days ago  # + 1 -

I entered my credit card to the portal a month ago for express pay and it worked. Yesterday I tried to get a prescription delivered through the portal using express pay and I get a "service not available" message. I tried it again 3 times this morning with same result, except that it went through on the 3rd try and I got a confirmation email that the prescription would be shipped. An hour ago I got a call from the Walgreens store saying that my credit card (which I know is good) got declined and I would have to go back into the portal to reenter the info, as they don't have access, nor could they take my credit card number over the phone (like the rest of the world does) to process my order. The Walgreens system is CRAP!!!! I only use it to get prescriptions for my mother. My insurance uses CVS, for which I'll now be eternally grateful..
p.s. Now I have to call Walgreens corporate to see if the issue can be straightened out.
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Mongo    •   613 days ago  # + 1 -

Worst computer system and customer service on the planet and has been that way for a long time. When the app isn’t working they direct you to their web site which isn’t working either. Computer system is literally down half the time and is bizarre when it is functioning sending frequent nonsense to users. Call customer service and you quickly find that they don’t know what they, are doing, don’t listen leading to constant repetition.
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Guest    •   613 days ago  # + 0 -
★ ★ ☆ ☆ ☆

Very slow. . Cannot connect to products, cart or menu. Not interested in nearest store each time.
.
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Guest    •   618 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

f***ed
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Guest    •   618 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Phones seem to be down
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LaVonya Foreman    •   631 days ago  # + 0 -

So the app is functioning properly. But something is going way left with the website. When you type an item in the search box, it takes you to a totally random group of other items.
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Deborah Moore    •   637 days ago  # + 0 -

Is there a date on when the photo center will be ready. I have 2 orders in and no one knows nothing. I believe I need to cancel and go somewhere I can get my photos. I like walgreen's have used it for the past 7 years.
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Guest    •   639 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Prescription status is down more than up. Terrible website. Wonder if CVS is better?
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Kew    •   648 days ago  # + 0 -

Unable t use touch sign-on with the app…but it works on the website…I have made no changes to my iPad
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Kw    •   648 days ago  # + 0 -

Unable to se touch sign in on app…it works on the website
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Lynn    •   648 days ago  # + 0 -

After receiving the email for $5 cash reward, I have tried multiple times to get offer. Each time I get Sorry, but you cannot clip at this time. Please try again later. This also happened last week! Very frustrating!
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Greta    •   649 days ago  # + 0 -

Ordered 3 prescription refills online of medication I've been taking for years. Their system recorded 2 of each prescription. I got a email saying the amount I would pay would be twice what I usually pay. But the system didn't catch that the number of pills was twice what my doctor had prescribed.
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Amy    •   652 days ago  # + 1 -

Can't get vital prescription. Message from Walgreens it is ready but phone & all websites down. Second month this happened going to have to change pharmacy August 3 2022.
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Zg    •   654 days ago  # + 0 -

I have been waiting for my Walgreens to receive my moms prescription, I won’t be able to get it for her tomorrow and the doctor has sent it twice already. Very disappointed in Walgreens… this is the second time this happens to be in the past month. They keep on saying that there is a delay in the system
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Guest    •   679 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

I have been unable to log in to Walgreens for days. I called customer service and at first the woman tried saying it was my browser, but I said no it was not because I tried not only two different browsers, but also their android app. ATT was the provider for the browsers and Verizon for the app, so it was not a browser or IP problem. She then checked with someone and said, that I was right and apparently they have been having problems with customers not being able to sign-on for weeks.
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Evelyn    •   688 days ago  # + 0 -

Service temporarily unavailable. Please try again later. When I get all the way to the Confirm COVID appointment after putting in all of my info. Getting this error since yesterday.
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Mark    •   688 days ago  # + 0 -

Couldn't check out, kept getting an error. Used one of the alternative links given above, listed under 'Admin" and my purchase went through.
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Guest    •   689 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Two high school kids with no customer service skills are in charge of the store. Refuse to help with basic questions or to explain why a simple issue can't be solved. Both refused to give me their names or to refer me to an adult.
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a    •   690 days ago  # + 0 -

Unable to check out on website
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CT    •   695 days ago  # + 0 -

Can't process payment then defaults back to cart so I can't checkout and now it's showing my WC as $0 when it should be over $100 wth
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Ivy    •   696 days ago  # + 0 -

we couldn't process your payment due to a system error. That's call I have been getting foe two days now
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Guest    •   726 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Very rude pharmacy tech at Lakewood, CO store on alameda. Shocked over her attitude
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Aerial    •   734 days ago  # + 0 -

We're sorry, we couldn't process your payment due to a system error. Please try again...So the message said....and I have been trying ...again and again....for 2 days now....
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Guest    •   737 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Store pharmacy manager completely rude and in helpful - every question I had was answered with an impatient- I don’t know over and over again to simple questions.
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Anonymous    •   746 days ago  # + 0 -

Walgreens app is the worst app ever, it's slow as a turtle. It needs an upgrade
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ak    •   760 days ago  # + 0 -

Cannot check out. Just defaults back to cart, even if I try with PayPal or Visa checkout.
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bob    •   761 days ago  # + 0 -

Haven't been able to check prescription status for FIVE days. Not a computer problem... different browsers, computers, etc give same result. THIS IS UNACCEPTABLE....
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Ed    •   762 days ago  # + 0 -

I have been trying to log onto Walgreens.com for the past week. I can access the site and when I log in to check on the status of my meds I recieve the following banner with a red background "We're unable to display your prescriptions due to a technical issue. Please try again later or call your pharmacy for immediate assistance". When my spouse tries to log in they do not recognized her log in. This problem has been ongoing for a week now. My spouse informed our pharmasist of the problem two days ago and when I had to call today to request a refill the pharmacist stated they were unaware of the problem (go figure). FYI I tried to refill my perscription using their auomated system, which accepted the Rx numbers of the perscriptions then put me on hold as I had to talk to a pharmacist whom, yep you guessed it) requested the same information that I had just provided their automatic system. What a waste of my time, which I consider disrespectful as the company does not appear to trust their automatic system. At this time I'm considering changing the company that provides my perscriptions due to their dernigrating customer support and their attitude that their phamicists does not have the time to call customers with questions as the manager of the phamacist that I use stated earlier this year! FYI I'm still waiting for their IT department to respond tpo questions that were forwarded by this same manager.
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Guest    •   763 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Website is awful. Nothing but problems. Can't get Rx status no matter what for 3 days now. Pharmacy stating sending Rx's out to fill. Horrible. Takes forever & paperwork with them is NOT the usual Walgreens style. Pharmacy finally has a new pharmacist ... hope she stays... the others didn't!!!
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Carla    •   763 days ago  # + 0 -

Was Walgreens hacked? They had awful problems this week, screwed up orders from website, couldn't take card payments, only cash yesterday. I had to go in to straighten out my prescription orders. And someone just tried to use my debit card fraudulently, this morning. WTH, I don't see anything about it online except here.
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Jan    •   764 days ago  # + 0 -

Why didn't Walgreen's just admit they had been hacked and put a message on their awful system to begin with instead of making customers spend spend SEVEN DAYS trying to get information on prescription status with a computer system and phone system that did not work!
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Lezlie    •   764 days ago  # + 0 -

Worst app ever!!
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busy    •   775 days ago  # + 0 -

ABSOLUTELY WORST for internet orders!! Can't access to pay for pick-up after going through all the motions. Two months ago , same situation, and I decided NEVER to shop there again. However it is close so decided to try again. I can't believe the same thing happening again and AGAIN!! WHAT IS WRONG WITH THE ADMINISTRATION?? NONE OF MY NEIGHBORS will go there now and all, including me have moved our pharmacy to another store. This is April 2022.
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F-story    •   775 days ago  # + 0 -

Refresh your browser cache and use http://walgreens.com - this company is plagued with IT issues- I used to work with somebody who worked here for years she was an AIX administrator she said the place was a f*** story
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sda    •   776 days ago  # + 0 -

Is Walgreens doing anything to fix their website? When they initially built the new site it was really smooth and clean. Are any updates coming soon?
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Casey E.    •   778 days ago  # + 0 -

Nothing is searchable and no menu options will come up.
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Richard    •   779 days ago  # + 0 -

We're unable to display your prescriptions due to a technical issue. Please try again later or call your pharmacy for immediate assistance.

Been receiving this message for 3 days. When I call and wait 15 minutes, the pharmacist tells me no record of prescriptions being filled, then checks and says they were, then the system says they will be filled in 3 days. The store was closed one entire day last week due to "no staff." What a zoo.
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Gloria    •   781 days ago  # + 0 -

V E R Y slow. I think all the people in the pharmacy are really sloths in disguise. Took almost an hour in line to pick up a prescription!
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Koko    •   781 days ago  # + 0 -

Have been attempting to get a refill for 5 weeks through the app. Just keep getting 3 bouncing balls or told my account doesn't exist.
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IG    •   788 days ago  # + 0 -

COVID results system is down. Cant get rapid results. It been over 24 Hours. Pharmacist said that they don’t know when the system will be back.
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Allen P.    •   789 days ago  # + 0 -

Automatic refills isn’t working. Every day, it pushes my refills back a day. The pharmacist told me I can’t rely on the system,so I have to monitor my refills myself.Huh?
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isabel    •   795 days ago  # + 0 -

I was not currently in the uSA and I discovered the Walgreens page only works if when being abroad you use VPN, like NordVPN because if the ip address is outside USA it does not work
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Guest    •   800 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

We're unable to display your prescriptions due to a technical issue. Please try again later or call your pharmacy for immediate assistance. now one can help me with this
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Guest    •   831 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Slow, don't do things ontime
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K.C.    •   831 days ago  # + 0 -

For Express Refill either via app or online --
Service Unavailable: The service you are trying to use is temporarily unavailable. Please try again later. We apologize for any inconvenience this may have caused.
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Ginny    •   834 days ago  # + 0 -

I also got this message "We are sorry for the inconvenience, but this service is currently unavailable"
In a big red box. I have been trying fix from Nov to Feb. 4 months. Used Live chat, online support, and finally a live person tried, twice - no one can help. I cleared cookies, Tried diff browsers, and even flushed my dns. Nothing. I have expensive scripts, so going to switch over to CVS
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J.    •   836 days ago  # + 0 -

I crash their computer system everytime I try and have them print out my tax records for the year.
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Rose Masalska    •   839 days ago  # + 0 -

Cannot schedule a covit test appointment in Clearwater fl. It keeps bringing up Virginia. Second day in a row
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Diane    •   856 days ago  # + 0 -

I have been trying to call Walgreens at 1000 central tx exp all day disconnected twice. this happeneds a lot. Guess they are getting a visit from me tomorrow.
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Alan    •   864 days ago  # + 0 -

My pharmacy in Matthews, NC can not fill prescriptions today due to computer outage
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Guest    •   870 days ago  # + 0 -

Their pharmacy department is down just came from it no medicine going in or out
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Guest    •   870 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

unusable, 2 hours trying to schedule covid test and have gotten nowhere.
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Guest    •   871 days ago  # + 0 -

Still can't schedule COVID test on website. Just continues in a loop.
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Tylisha Moore    •   871 days ago  # + 0 -

I see that you posted that you guys recovered from an outage however, you website most still be down. I am still unable to schedule a test
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Guest    •   871 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Can never access website... How are people supposed to order prescriptions????? If you call the store, they just put you on hold and never come back to answer. What is going on with Walgreen's just another corporate money hungry company.
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FUUUUUU    •   881 days ago  # + 0 -

WALGREENS IS NOT WORKOJG ON COVID 19 VACCINATION APPOINTMENTS EVEN THOUGH I JUST BOOKED ONE FOR ANOTHER FAMILY MEMBER AND I AM LITERALLY SHITTING BRICKS BECZYSE OF IT
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GraceyLou    •   898 days ago  # + 0 -

I fill prescriptions twice a month. This website and the app are rarely working come refill day. It is basically worthless, can't get on for prescription history or anything else when needed. I'm going to go somewhere that has an IT department that can fix their site.
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Teresa P.    •   899 days ago  # + 0 -

Can't get to a product page without an Access Denied message. Tried 3 different browsers.
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Discombobulated    •   902 days ago  # + 0 -

Attempt to reset password = "We are sorry for the inconvenience, but this service is currently unavailable. Please try again later."

Attempt to retrieve username = "Sorry! This service is temporarily unavailable."
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Molls    •   905 days ago  # + 0 -

Getting a text message that my prescription cannot be refilled due to it being "too early" even though it's been over a month since it was last filled. Now when I try to go on their patient website it says the system is down. Thanks a lot Walgreens
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Jess    •   934 days ago  # + 0 -

Can't get connected to anything having to do with prescriptions on their website. It's been this way for at least one year now. Then, gotta sit on hold for over an hour to talk to someone at the pharmacy. I'm STILL on hold.
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Lmn    •   975 days ago  # + 0 -

I am
Two weeks out Post total hip
Replacement. Since 8/30 still no response as of today hmmmm…..spent today TRANSFERRING ALL of my prescriptions to another company. Buh bye ???? Walgreens and thanks for NOT COMMUNICATING AT ALL WITH YOUR LIFELONG CLIENTS!! Total disgrace



M
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sml    •   976 days ago  # + 0 -

Their system has been down. Twice I got texts that my prescriptions were ready, but the url in the texts take you to a page that says there are no active prescriptions. I need to express pay & have my meds delivered. When I called, the girl said there's nothing she can do & I have to come in to pick them up. I can't! That's why I get them delivered!
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Guest Ca    •   978 days ago  # + 0 -

Hi there we have had beautiful weather in Ca and the local pharmacy and store are closed- 7-8 days now. Truly unacceptable and needs to be reported especially for those who have controlled substance rx and had to call a doctor to fill 1/2 - that’s what other Walgreens allow not to mention medication for neuropathy from spinal cord issues/damage- non controlled. Client services really should have an apology and if you suspect a data breach call your Congress person or the FBI. Personal health information is a commodity in these times.
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Diane    •   981 days ago  # + 1 -

The walgreens off central texas exp in Killeen system down can't pick up perscriptions. The System has been down since 11:30pm they said. They can see my scripts but they can't give them to me until there system is back up. A lot of people waiting . Horrible customer service
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Greg mears    •   983 days ago  # + 0 -

I guaranteed they have been hacked and are being extorted for a ransome to get their computers back on line happens to hospitals and other companies everyday..The hush hush is because when that happens whoever hacked it has all out info it's going on 4 days now their systems down cash only something's definitely up
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Guest    •   984 days ago  # + 0 -

I can understand their server getting hit by the hurricane but what I don’t understand is why they don’t have a backup.
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conniw    •   985 days ago  # + 0 -

outage fo r all stores cannot get prescriptions
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Judith Morales    •   986 days ago  # + 1 -

when are computers going to be up I need my medicine?
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guest    •   987 days ago  # + 0 -

Cannot log on
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Frustrated    •   987 days ago  # + 0 -

I am on pain meds for chronic pain. The pharmacy staff acts like they couldn't care less the Doctors' perscriptions aren't coming in. If I don't get my refills my already 12 out of 10 level of pain skyrockets but again, they don't care.
Due to the less than human drug dealers selling narcotics and killing people, ERs won't give you anything while you are detoxing if your doctor forgot to send your prescription in the previous day or in this case if Walgreens is down.
Unless the pharmacist, doctor office staff, insurance agent you are talking to has chronic pain and even worse ate chemically dependent on narcotics, no one is emphatic. You are just another caller to deal with and get off the phone.
Let's see how long Walgreens is down and how many people wind up in the ER blaming Walgrrens whose executives and blods thirsty lawyers want us little people to sue them....
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D. Prasch    •   987 days ago  # + 0 -

Drove to the Middletown Delaware Walgreens 3 different times today trying to get a prescription filled. Each time the pharmacist gave a different statement to why the prescription wasn't filled! First it was the prescription, second it was the insurance and third it was our systems are down. Walgreens gave me no more information to when the medication would be filled, Except try again tomorrow! But anxiety that they cause today is real!!!
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concernedcust    •   987 days ago  # + 0 -

login is broken on mobile and via computer. has said down for maintenance for almost 3 hours. great job walgreens for making it impossible to find out if youve received the order. your staff are so busy why increase their workload by having tons of patients calling them?
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Meh    •   987 days ago  # + 0 -

Walgreens app keeps asking me to log in over and over
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Eleanor Macdonald    •   989 days ago  # + 0 -

website
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Guest    •   994 days ago  # + 0 -

COVID-19 test scheduling page not loading.
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Phil    •   995 days ago  # + 0 -

Unable to retreive or add items to the cart .... ALL day 8/25/2021 It would actually lock up my Google Chrome browser session on a new Windows 10 HP laptop. Had to task manager - kill the task (google chrome) - try again - same issue - even later tonight.
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Guest    •   1007 days ago  # + 0 -

No other pharmacy will take new patients they said they talked to Walgreens and their system was good but my wife has medicine with withdrawal issues if it's not taken correctly and they said it could be next week
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Charles Cosnow    •   1011 days ago  # + 0 -

FIX YOUR APP!!!!
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gstaz    •   1012 days ago  # + 0 -

does not work on goggle chrome either
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gstaz    •   1012 days ago  # + 0 -

does not work on firefox
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Guest    •   1022 days ago  # + 0 -

Walgreens app; pharmacy page has error code "sorry your prescriptions failed to load."
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Ty    •   1026 days ago  # + 0 -

Both
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Nor cali quest    •   1030 days ago  # + 0 -

Dropped off 2 prescriptions today . I checked through phone and online my rxs aren't showing up since 12:30 pm
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Shirley Snow    •   1034 days ago  # + 0 -

I cant see my prescriptions profile i reinstall it still not working are u working on the app
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Guest    •   1044 days ago  # + 0 -

App keeps erroring out when trying to go to prescriptions page. Continuing problems since June 2021 update..
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LKK    •   1045 days ago  # + 0 -

Ordering online; entered all data required. Both items are in stock at store. After clicking on "submit order", get message to effect of 'A problem occurred. Please try again later." Boo Hiss!! not a happy customer here.
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Marty H    •   1052 days ago  # + 0 -

Recently cannot get in to my pharmacy account, will change pswd and it still won't let me in, saying "service not available.". pathetic!!!
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RDC    •   1071 days ago  # + 0 -

Sorry, but this app has been “improved “ to the point of being useless. I hope you haven’t paid for this. Personally, I’d roll it back to an earlier version that worked.
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bob    •   1071 days ago  # + 0 -

server unavailable for photo
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DC    •   1076 days ago  # + 0 -

Prescriptions on website and app are not available. Both applications say Error, not available at this time.
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KWOK    •   1078 days ago  # + 0 -

I can't complete the check out process no matter which device I use. I have been trying so many times since yesterday and no use to report to the customer service.
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2 Cents    •   1080 days ago  # + 0 -

Unable to check RX status. Receiving: "We're sorry. Due to a technical issue, we're unable to display the status of your prescriptions at this time. Please try again later."
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