Aetna.com Current Status

*Current Status is based on reports from UpdownRadar users and social media activity data

Website: aetna.com

Aetna offers health insurance, as well as dental, vision and other plans, to meet the needs of individuals and families, employers, health care providers and insurance agents/brokers. The path to healthy starts here.

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 Aetna.com status: NO ISSUES  80 comments

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Admin    •    comment pinned    #
Possibly, redirect from different versions is configured incorrectly on aetna.com. In this case, use the links below:

http://aetna.com    https://aetna.com    http://www.aetna.com    https://www.aetna.com


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wendy    •   50 days ago  # 12 April 2024 + 0 -

cannot see my claims on site, only my husband's
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Sue    •   114 days ago  # 7 Feb 2024 + 0 -

Aetna says down, at least where I live, but down detectors says it is up.
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Sheldon    •   115 days ago  # 7 Feb 2024 + 0 -
Technical issues

Same issue. I log in and it says "technical issues. We're sorry, we're having technical issues." Forever loop. Unable to see any information.
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lr    •   123 days ago  # 30 Jan 2024 + 1 -

aetna.com login doesn't work. It says technical issues and loops back to login. This is my second day trying.
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billyo    •   125 days ago  # 28 Jan 2024 + 0 -

aetna.com login doesn't work. It says technical issues and loops back to login. Tried with W11 and Chrome and Edge. Same result.
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Guest    •   147 days ago  # + 0 -

5 days technical issues. I need access for my newborn daughter, thanks Aetna.
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Guest    •   151 days ago  # + 0 -
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2 days of technical issues Not A very Good Welcome On Board Omen.
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Robinl    •   173 days ago  # + 0 -

Can't log in been trying for 20 minutes.
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Dean    •   182 days ago  # + 0 -

Authentication looping on Mobile app and all browsers.
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Guest    •   207 days ago  # + 0 -
★ ★ ★ ☆ ☆

can't pay my bill. The "submit" buttons are dark. When you try to set up autopay, the only button that lights up is "cancel". So no way to submit information. "One time payment" button is also dark and unresponsive. Can't even bring that page up.
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Jeff    •   211 days ago  # + 0 -

Access Denied , Error 15 , "This request was blocked by our security service"
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Guest    •   295 days ago  # + 0 -
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It just keeps loading whenever I try to log in. Never goes anywhere. Just obnoxiously difficult.
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Noneya    •   304 days ago  # + 1 -
Not just me I see

I just got this insurance recently so I finally to decide to call the holiness yesterday and ask a few questions. While she answered all my basic questions, she did almost refer me to the website immediately for any questions. She stated all the information I need about my account would be answered there. So I made an account yesterday and of course it's having technical issues. So I started looking to see if this I an ongoing issue and apparently I should just uninstall the app. Cmon, do better, surely with all the money the company is raking in they could hire a knowledgeable team to design, keep everything up to date, and by the looks of these comments, keep it up and running. That is all, sorry for the rant just glad to know it's not me and my newness to Aetna
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Guest    •   307 days ago  # + 0 -
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The site is ALWAYS down. The people they employ to help customers, don't follow through with the things they say they'll do. Absolutely infuriating and unacceptable as a paying customer.
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Guest    •   310 days ago  # + 0 -
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Healthcare plan requires choosing primary doctor, but then website to choose a PCP doesn't work...
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Guest    •   336 days ago  # + 1 -
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Cannot access info for weeks!
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Guest    •   348 days ago  # + 0 -

Doctor directory cannot be accessed and gives an error message
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Guest    •   386 days ago  # + 3 -

Website and app not allowing me to log in.
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Guest    •   387 days ago  # + 4 -
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It won't let me login no matter what I do. I've tried everything and I still can't login.
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Anon    •   441 days ago  # + 5 -

Can't access login
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Leni    •   451 days ago  # + 0 -
No way to get my Member ID #

I cannot access some of my coverage using my Policy #. Trying to access areas of their website and Telehealth services through their requires a member ID #. I was never given one, my card only has my policy #. They say to look at the Welcome letter, the explanation of Benefits page, and a third document to find this number. I have gone through two years of these documents with a fine-tooth comb and find no such number. I haven't been to a medical doctor other than an opthamologist for two and a half years. My agent did not return my email.
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Guest    •   457 days ago  # + 0 -
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I haven't received my physical member ID cards yet, but my insurance is supposed to start today. I registered for an account. However, it won't let me log in. I have tried to contact Aetna, and they keep requiring my Member ID number, which I cannot access.
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Pat    •   457 days ago  # + 0 -

Tried paying my monthly premium at website but only got error message. Called number on bill and that didn't work either.
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Guest    •   459 days ago  # + 1 -
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I cannot log in through Chrome. It seems a common problem.
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Michelle    •   466 days ago  # + 0 -

aetna phone isn't working/on line won't give me any patient info keeps asking me for valid info which they aren't taking
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Gabriela    •   466 days ago  # + 3 -

Phone lines are down
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Ralph L    •   466 days ago  # + 0 -

Phone lines are down. Not sure why...
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Sankalp    •   467 days ago  # + 4 -

Getting technical issues error after login and throws me back to login back.
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Ross    •   467 days ago  # + 0 -

Getting technical issues on the website on 19 Feb.
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Sh    •   470 days ago  # + 0 -

Pharmacy site saying technical issue
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CG    •   476 days ago  # + 0 -

Keep getting technical issue notice. Has been going on for over a month.
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Sue    •   498 days ago  # + 0 -

It is down right now!
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Ashton    •   513 days ago  # + 0 -

Just registered and created my account and it wont let me login on phone or computer
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Jack    •   515 days ago  # + 0 -

Horrible company take your money but can't let you access it always down. Time to switch to a real provider.
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Ocao    •   518 days ago  # + 0 -

login doesn't work
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annoyed    •   553 days ago  # + 0 -

I feel like 9/10 times I can't get this website to load.

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juggie    •   555 days ago  # + 0 -

Still can't log in. What's wrong with them?
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lynn    •   563 days ago  # + 1 -
Website not work AGAIN!!!!!

website down AGAIN For two days, it won't load after I sign in. Have tried too many times to count. I have several emails from Aetna saying claims are processed, I can't check them nor can I file a new one.
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Guest    •   563 days ago  # + 0 -
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For two days now every time I sign it, it takes me to blank page that refreshing won't even change. I have claims to check after being notified by Aetna they are processed and one to submit. Not a happy camper
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Client    •   563 days ago  # + 3 -

Website login page won't load in either Firefox or Chrome. Have tried multiple times. Nov. 15, 2022
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Chris    •   581 days ago  # + 0 -

Website says "We are having technical issues loading your claims right now. Try again later."
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greg rolfsen    •   592 days ago  # + 0 -

can't login, says technical issues
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jdtbaum    •   602 days ago  # + 4 -

"System temporarily unavailable. Please try again later."
I have been trying, at different times on different days, for nearly a week.
How can I access my account information?
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burt8810    •   616 days ago  # + 0 -

Aetna website opens but nothing happens when I click "login" 9/23/2022
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Guest    •   617 days ago  # + 0 -
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Website is nonresponsive even though I appear to be logged in. Blank screen.
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Guest    •   626 days ago  # + 0 -
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Can't login with Safari, Chrome, Edge, Firefox or App.
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Guest    •   659 days ago  # + 0 -
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Horrible f***ing website. Disgusting.
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Evgeny    •   667 days ago  # + 0 -

Access Denied
You don't have permission to access "http://www.aetna.com/" on this server.
Reference #18.9c272417.1659627914.65fdfb
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anon    •   676 days ago  # + 0 -

been getting this message for a MONTH bruh "Unsuccessful Log in error We're sorry.We can't complete your request. Please try again later"
not a username/pw error for sure, something is wrong
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Anonymous From NC    •   685 days ago  # + 0 -

Trying to register for new account and error message states “We’re sorry. We can’t complete your request at this time. Please try again later.” :(
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Guest    •   686 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Technical difficulties the past two days - can't log in to see claims.
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anonymous in north california    •   708 days ago  # + 0 -

aetna website not responding
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Guest    •   723 days ago  # + 0 -
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Customer service is in Asia, somewhere. Not responsive to complaints, keep getting passed around when I call.
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Guest    •   730 days ago  # + 0 -
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First time user and there are technical issues before I am even registered.
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Guest    •   735 days ago  # + 0 -
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complicated. Never works
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Guest    •   738 days ago  # + 0 -
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The Aetna website is straight garbage.
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Guest    •   739 days ago  # + 0 -
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I can never log in. I have tried multiple browsers and they all say unsuccessful login attempt please try again later...They’re turning into blue cross blue shield I swear...
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Guest    •   739 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

I can never log I have tried multiple browsers and they all say unsuccessful login attempt please try again later...They’re turning into blue cross blue shield I swear...
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Aetna sucks    •   745 days ago  # + 0 -

I can't access anything. I sent them an email and the response was "we don't deal with that, call support". Called support and they passed me off to IT, but, amazingly it sounded like the same squealy voiced Asian girl. It's been down for months and they know it, they just won't admit it. I'm changing insurance.
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Anonymous    •   749 days ago  # + 0 -

I cannot view my claims. The Claims page just hangs. Seems like this has been going on for a while?
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Vivian    •   765 days ago  # + 0 -

Retrieve username page not working, been a week, please help
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Guest    •   765 days ago  # + 0 -
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Website is unreliable. Cant access 2 entries on web page. Got directed to an e-tech when I said there was a tech problem and related the info on the phone as seen with a code. Asked me to try 3 browers. Tried all three. Told me I should use Google Chrome. I REFUSE TO SUBSCRIBE TO CHROME. I have updated browsers and never had problems with sites like I have with Aetna. Maybe its time to change insurance carriers. When trying to fix myself through Google browser, I see many others have had problems since 2019.
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N/A    •   766 days ago  # + 0 -

there are technical issues on the claims part of the website and I cannot view my claims. this is a huge disruption.. seems like it has been an issue for days if not a week(s).
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Colleen    •   773 days ago  # + 0 -

After logging in, the website states "We're having technical issues loading your claims right now," This message has been on for 2 days. Anyone else unable to view their claims?
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Guest    •   780 days ago  # + 0 -
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Site never works and getting a person on the phone is as easy as a med free root canal
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Jennifer    •   802 days ago  # + 0 -

Cannot log in to new account, says Error. Tried to recreate the account and its of course "already in use"
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Guest    •   815 days ago  # + 0 -
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I have called 3 times and each time was on the phone holding for almost 1 hour. Still did not get the issue corrected and the rep put me on hold and never came back!!!!!!!!!!!
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Guest    •   857 days ago  # + 0 -
★ ★ ☆ ☆ ☆

Login does not work on a regular basis.... VERY difficult to get information from them either online or by phone
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Anonymous    •   861 days ago  # + 0 -

Cannot log in, reports errors on app and website. This is for a new account
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Anonymous    •   913 days ago  # + 0 -

Can't log in to member site, says they are doing system maintenance.
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Diane Chuman    •   938 days ago  # + 0 -

Website allows me to log in; however, I am unable to look up any doctors as it keeps saying system issues and has been doing this for several weeks now.
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Guest    •   971 days ago  # + 0 -

Login issues and errors on app and website
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Guest    •   997 days ago  # + 0 -

Can't login.
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Guest    •   1021 days ago  # + 0 -

logging in
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Patricia    •   1033 days ago  # + 0 -

Can't log in. Need to show dr test/x-ray and what is covered under wellness check. Hope provides this.
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Ben    •   1052 days ago  # + 0 -

Log-in issue, taken to "we cannot complete your request, please try again later"
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gaff    •   1053 days ago  # + 0 -

cant login since yesterday. mine or my wife's acct
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A.    •   1053 days ago  # + 0 -

Been trying for past 18 hours can not sign in.
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Guest    •   1053 days ago  # + 0 -

Log-in
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AnotherGuest    •   1067 days ago  # + 0 -

Can't pull up aetna.com at all
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