Cineplex.com Current Status

*Current Status is based on reports from UpdownRadar users and social media activity data

Website: cineplex.com

Canada's most popular destination for movies, showtimes, tickets, and trailers.

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Forum & Comments (75)


How do you rate your experience with Cineplex.com?

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 Cineplex.com status: NO ISSUES  75 comments

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Admin    •    comment pinned    #
Possibly, redirect from different versions is configured incorrectly on cineplex.com. In this case, use the links below:

http://cineplex.com    https://cineplex.com    http://www.cineplex.com    https://www.cineplex.com


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Ma.    •   108 days ago  # 30 July 2024 + 0 -

cannot buy tickets at this time. it won't accept my payment methods. looking at other people's review, it looks like a reoccurring issue.
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Scott    •   110 days ago  # 27 July 2024 + 0 -

Backend servers seem to be down. Can't access ticket purchase or scene points.
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Guest    •   173 days ago  # 26 May 2024 + 0 -
★ ☆ ☆ ☆ ☆

Cineplex keeps showing that they don't care about their customers.
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Bickle    •   207 days ago  # 22 April 2024 + 0 -

Can't seem to buy tickets/log in.
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Guest    •   240 days ago  # 20 March 2024 + 1 -
★ ☆ ☆ ☆ ☆

App has been down for days, website is denying access
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papa    •   256 days ago  # + 1 -

cant buy tickets or see seat selection
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Jennifer    •   256 days ago  # + 1 -

Can't login to buy tickets. Won't select show times
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will continue to be him    •   256 days ago  # + 0 -

Cant buy tickets, see seat preview, or log in
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Guest    •   256 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Always hard to deal with. Now can’t log in. I have their Cineclub. Will be cancelling as soon as I can log in. No one to call.
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J    •   256 days ago  # + 3 -

Can't book tickets, see seat preview, or login
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Jane    •   256 days ago  # + 2 -

Unable to login. Have been trying for an hour
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Wesley    •   256 days ago  # + 4 -

Unable to login
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Gab    •   256 days ago  # + 9 -

Cannot login and cant buy tickets..... I WANT TO WATCH DUNE PLS FIX!!!!
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Mel    •   256 days ago  # + 2 -

Can't buy tickets
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LiliDallasMultiPass    •   256 days ago  # + 8 -

the app and the website don't allow you to log in.
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Guest    •   258 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Can't authenticate my log in with 2fa because the code isn't sent to my cellphone.

Also can't buy tickets in advance through the website using a credit card.
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Will    •   278 days ago  # + 1 -
Cineplex website doesnt do anything

I tried all the webrowsers but the Cineplex website doesnt do anything just loads the main page and nothing can be clicked, ie. top left "menu"-nothing happens, "Get tickets"shows this error "Application error: a client-side exception has occurred (see the browser console for more information).
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Guest23    •   291 days ago  # + 0 -

Cant login to my account. Just gives a white screen
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Guest    •   292 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Sorry, Cineplex online ticketing has encountered a problem. Please try again later.
Keep getting these messages
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Justin Bird    •   322 days ago  # + 0 -

I am trying to order tickets but the ball is spinning
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Guest    •   322 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

MAKE YOUR APP WORK, it wont open it fails before I can log in
this has been an on going problem
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Guest    •   333 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Movie won’t down load
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frustrated guest    •   343 days ago  # + 2 -

Just a ball spinning
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Guest    •   343 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

It will not accept payment.
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Guest    •   347 days ago  # + -1 -
★ ☆ ☆ ☆ ☆

Why is your app not working for the last 3 months!!??

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Guest    •   398 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Horrible. New app design. Can’t login. Can’t verify. Can’t get into account at all. Whoever redesigned this app should be fired.
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Guest    •   416 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Vancouver, BC Canada - cannot use their website; not functioning, just get a spinning ball when I try and buy tickets online. Also, cannot seem to buy reserved seats unless we go DBOX. Don't want to move with the movie
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GGF    •   434 days ago  # + 0 -

Can’t purchase tickets online for shows that in preview section are not full. Been like this for about a week
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SaintJ    •   447 days ago  # + 0 -

Trying to purchase online tickets and it will not process past payment. Have tried numerous times with different possible ways.
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Guest    •   467 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

2FA Text code not accepted which I have never experienced with any other site.
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Guest    •   479 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Payment never goes through, tried multiple cards on different devices.

I’ll go to another company instead i guess
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Jane    •   481 days ago  # + 8 -

Cannot log in on the website or app to buy tickets. This is ridiculous
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Temp    •   487 days ago  # + 0 -

can't log in to my account. This website is not reliable - ever
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Sanda    •   492 days ago  # + 0 -

Cannot login to Cineplex
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Trevor    •   501 days ago  # + 0 -

Can’t load or login to app on my tv.
Crap service on a long weekend with no clear support. Good job jerks
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Lynn    •   502 days ago  # + 0 -

can’t book online in Vancouver today. it says unavailable. yeh, on Canada Day you unplug your server??!! BS! and stop the extra fee.
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James    •   507 days ago  # + 0 -

Can't login, none of the buttons work. Multiple browsers and different computers. Definitely not a problem at user end here.
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Guest    •   507 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Not functioning, used multiple browsers and computers
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kels    •   530 days ago  # + 0 -
You CAN'T purchase tickets on this website OR app

Been trying to register.. and purchase a movie for over an hour..... it declines every time with different cards, web browsers, apps, etc. and what's worse? each seat I pick STAYS full. So now there's seats unavailable but... are actually AVAILABLE.

Worst website I've ever been on in a LONG time feels very early 2000's
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joe    •   541 days ago  # + 0 -

Unable to login to the website. got a bunch of emails that i changed my scene details
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RK    •   541 days ago  # + 0 -
Site and app are borked

Cineplex app completely unusable as it relies on the website.
Unable to login to the website.
This is such poor quality. Programmed by snails would be faster.
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tj    •   541 days ago  # + 1 -
days before TLM locked out, not cute.

got a bunch of emails that i changed my scene card then my account was logged out from my cineplex app. Good thing i saved my tickets already to the little mermaid.
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Jeff Thomson    •   541 days ago  # + 0 -

Cannot login to Cineplex website...
Cineplex app gives errors while trying to access Tickets or Account...
Things are royally messed-up!
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Lynne Decock    •   543 days ago  # + 0 -
Can't Change Password

I can't seem to change my password. Or even sign in to see if I even have an account. Emails do not seem to be received and it locks to a faded black screen. I just want to book some tickets.
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Guest    •   545 days ago  # + 1 -

Can’t watch the movie I purchased online…
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Guest    •   545 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Cannot buy tix online ever!!
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K.    •   549 days ago  # + 0 -
Site shuts down when i purchase tickets and it charges me but I receive absolutely nothing

I tried to purchase tickets for an event on May 3. Everything was going fine, I entered my bank information, and clicked proceed..." Sorry, Cineplex online ticketing has encountered a problem. Please try again later." I had no information on the status of my payment, so I went to check my bank account and I saw that Cineplex had charged me. Although, I never received a confirmation email or tickets. I even went to check on the mobile app "my tickets" and found nothing. Also, I went back on the website to see if the seats I selected appeared as selected, but no. The seats were still available. I called customer service, and they said they will refund me, but last time that happened (yes my parents had the same exact problem) I'm not even sure if they refunded them. It's really disappointing to see that the site keeps failing, and that I keep getting charged but literally have nothing.
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Guest    •   575 days ago  # + 1 -

this is what I get every time..
Sorry, Cineplex online ticketing has encountered a problem. Please try again later.
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Movie lover    •   584 days ago  # + 0 -

Cant buy tickets - tried 2 different browsers
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S    •   585 days ago  # + 1 -

Cannnot buy tickets
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J.    •   591 days ago  # + 3 -

Cineplex app has been not able to load for last 3 days and problem still not resolved
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Guest    •   609 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

makes you log in to access ticket prices but after you login it doesn't even register that you have so you to log in another 50 times
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Marc    •   617 days ago  # + 0 -

Purchased a movie awhile ago showing in my owned movies when I click on it just show rent option
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Guest    •   719 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

The cineplex Mobil and PC version refuses to take any valid payment including through PayPal. All addresses and payment info are correct and on file
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Tammy    •   766 days ago  # + 0 -

The movie keeps pausing
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David    •   770 days ago  # + 0 -

I am able to select the theatre, the movie, the date and the time. Then when I click Proceed, I get a mostly blank screen that starts counting down from 15 minutes. Fifteen minutes later, nothing else has happened and I am timed out.
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Dennis    •   788 days ago  # + 0 -

It is not possible to buy a ticket online. london ON
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Louise    •   803 days ago  # + 1 -

Doesn’t load once you select your time.
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Gisele    •   803 days ago  # + 0 -

Today is $3 day and I can’t seem to purchase a movie. Everything loads fine until you select the time you want to see the movie and it just never loads. Very disappointed.
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Karen    •   823 days ago  # + 2 -

Is this site down at the moment? I am unable to log in.
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Guest    •   849 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Their mobile and desktop sites rarely work. Even the app doesn't work properly. I want to give them money but it won't even function well enough to buy a ticket
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web dev    •   860 days ago  # + 0 -

look I'm going to be honest, the site is just horrendous. it takes ages to load the simplest things, it doesn't respond half the time to any action, and i have to go through google more times then not to navigate to a page that loads. It has a HUGE inline script that doesn't need to be there, does not seam to be scaling image quality and may be loading absolutely massive images instead of down res'ed to the user lot alone the div its being put in. every time I have to use the site there is a new hassle. the last iteration certainly wasn't this bad. but this is is just frustrating to use its like its from the earlier 90s.
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Dave    •   872 days ago  # + 0 -

Site not loading 9:30 pm
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Amanda    •   875 days ago  # + 0 -

Keeps loading the website and not opening and been like this for couple weeks.
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Guest    •   879 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Cineplex.com does not let me book advance tickets for 'Rise of Gru'.
This is very disappointing and I will never let you forget this.
My day has been ruined and my life is in shambles. This is the worst thing to happen to me since I did not watch 'Despicable Me 2' in immersive 3D technology.
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Guest    •   891 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Cant sign up for an account, and their forum pages are non functioning even though they appear as results for google searches.
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Guest    •   912 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

They don't know how to run a proper website. So many greed fueled redirects that the site won't even load.
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Guest    •   923 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Cannot login or purchase tickets online.
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Guest    •   923 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

worst site... spinning circle of death
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Jeron    •   927 days ago  # + 0 -

I’m having issues with loading the page while I’m singed in.
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Reshane    •   941 days ago  # + 0 -

Ive been trying to get tickets since yesterday evening. (April 18th 2022) the website wont fully load its just been that stupid spinning thing. I watched it for 10 minutes at one point. Theres clearly somrthing wrong with the website.
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Guest    •   1018 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

I cannot log into the app due to a server error.
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Guest    •   1020 days ago  # + 0 -
★ ★ ★ ★ ☆

usually good but right now I can't get into my account, it says it "can't make a code" to send to my number for proof it's me.
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Guest    •   1067 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

fucj yiy
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Sa    •   1119 days ago  # + 0 -

We can not chose the sit eventhough sit is available
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