Coles.com.au Current Status

*Current Status is based on reports from UpdownRadar users and social media activity data

Website: coles.com.au

Discover quick & easy recipes for every occasion. View catalogues & specials. Find a Coles store near you. Shop online. Read Coles magazine & Coles Health & Beauty.

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 Coles.com.au status: NO ISSUES  200 comments

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Admin    •    comment pinned    #
Possibly, redirect from different versions is configured incorrectly on coles.com.au. In this case, use the links below:

http://coles.com.au    https://coles.com.au    http://www.coles.com.au    https://www.coles.com.au


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Aydin    •   17 days ago  # 18 April 2024 + 1 -

When you clock on the checkout button the website logs you out
Had to call support for them to push through the online order
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Guest    •   41 days ago  # 24 March 2024 + 0 -
★ ☆ ☆ ☆ ☆

The website is not working!!! Again!! Same problem as last week. Ordering with Woolies now.
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Sarah    •   41 days ago  # 24 March 2024 + 0 -
Issues with website

Website will load but I can’t search or do anything. This has been happening for at least 45 minutes. It is not my network have tried on 2 devices and restarted. I also can not chat to anyone on the site
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Annoyed    •   42 days ago  # 23 March 2024 + 0 -

As below comment. Cannot search any items for days. Just won’t load have cleared cache and cookies and still nothing
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Guest    •   45 days ago  # 20 March 2024 + 0 -
★ ☆ ☆ ☆ ☆

the website is not working properly, pages aren't loading. Maybe a new problem as I have never had trouble before? 20 March 2024
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Guest    •   51 days ago  # + 0 -
Cannot checkout

Cannot check out. Each time you submit your payment details the page opens a new coles browser and you start the process again. It's like I am on a never ending loop to try to finalise my order!
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Guest    •   69 days ago  # + -1 -
Login issue

I've had the login issue since friday evening 23/02/24. I just logged in now using surfshark VPN, like NordVPN . Managed to complete transaction. I just set the vpn to the capital of the state i live in.
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Guest    •   70 days ago  # + 3 -

Can not log in online
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Guest    •   70 days ago  # + 2 -
★ ☆ ☆ ☆ ☆

you can NOT log online
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Guest    •   80 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Never able to log into Coles via the web browser. Haven't been able to do so in over a year. The message that pops up is always "We can't log you in due to a potential security breach. Check your browser settings and try again later." I've done everything to stop this from happening to no avail.
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Craig    •   90 days ago  # + 0 -

Account access
We can't log you in due to a potential security breach. Check your browser settings and try again later.
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Guest    •   92 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

this is the 23rd time that coles is doing maintenance and down on the website cant eve finish the order
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Connie    •   92 days ago  # + 1 -
Coles website down!

I’ve been trying to visit Coles website but I keep getting the following error message: “We’re having some technical issues. Sorry, we’re working on getting things back up and running as soon as we can. Please try again later.” Any idea what the problem is? Estimated resolution time?
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Liz    •   92 days ago  # + 0 -

My delivery never arrived and can’t get through over phone
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Guest    •   92 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Useless
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Coles Shopper    •   93 days ago  # + 6 -
Error: "We're having issues loading some product information"

Was online shopping then all of sudden my cart was cleared and following error keeps popping up: "We're having issues loading some product information"
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Wendy    •   94 days ago  # + 0 -
Cannot login to Coles Online Shopping, it closes browser

Cannot login to Coles online shopping, when I start to enter my password it closes down my browser and all the tabs that were open at the time
31 01 2024 4pm
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Bianca    •   124 days ago  # + 1 -
"Something Went Wrong" at checkout

Same issues with me "something went wrong" when checking out, been happening for a few weeks and I am ready to move to Woolies. When I got someone to 'help' me via online chat when it first happened, they couldn't even manually push it through on their end but there was no follow up to try and rectify.
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John    •   124 days ago  # + 0 -
Something Went Wrong??

Log in to Coles Online, everything fine, then try ordering items and then got message saying "Something went wrong and we could not add or update an item". (Get your act together Coles)
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Jay    •   125 days ago  # + 0 -

Goes through log in process, all fine, try to shop, apparently not logged in. Four times now. Woollies it is!
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Guest    •   125 days ago  # + 0 -
★ ★ ☆ ☆ ☆

This is the second time in the last three months that I've had issues with the log in process. I go through it all, get the two factor Authentification , do that and then it sets to the site and I try to shop and it says I'm not logged in. Four times in the last ten minutes. Terrible website, always glitchy
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Kim    •   128 days ago  # + 2 -
Online Shopping is Not Working

Despite logging in and out, I'm unable to add items to the trolley. When you try to add something, it looks like it works and then you receive the error message: "Something went wrong and we could not add or update an item."
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Lisa    •   139 days ago  # + 0 -
Online Shopping is Not Working

Despite logging in and out, I'm unable to add items to the trolley. When you try to add something, it looks like it works and then you receive the error message: "Something went wrong and we could not add or update an item."
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Michael    •   140 days ago  # + 2 -

keeps dropping basket item, able to login but will not load any items to basket
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Simon    •   145 days ago  # + 5 -
Always getting: Something went wrong and we could not add or update an item."

I have logged out and restarted my computer several times, but every time I try to add any item, the amount tallies up as usual and then suddenly goes back to zero with the message: "Something went wrong and we could not add or update an item."
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Dave    •   153 days ago  # + 0 -

Lots of items missing! No chicken breast etc
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Guest    •   153 days ago  # + 0 -

Sausages and mince have completely disappeared on online shopping - they aren't available at all to purchase.
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Ka    •   159 days ago  # + 0 -

Can’t view catalogue
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Guest    •   167 days ago  # + 0 -

Account access

We can't log you in due to a potential security breach. Check your browser settings and try again later.
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i just want to do my shopping    •   174 days ago  # + 3 -

Cannot pay at checkout. MEH
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Guest    •   177 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Cannot work any of coles items, website via browser, app…
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Jaxx    •   177 days ago  # + 3 -

Can't pay. Getting a something is wrong message.
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hot girl    •   211 days ago  # + 0 -

Guest my friend bro
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Guest    •   211 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Always so slow, can't login right now
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hot girl    •   211 days ago  # + 0 -

hello um im a girl but sorry
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QLD MUM    •   211 days ago  # + 0 -
frustrating

website running extremely slow so i can't put anything into the trolly and can't log in to even place an order, it's been doing this since around 8:00am
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Sass    •   212 days ago  # + 9 -

Can not login to coles online to check my order status
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Denise    •   220 days ago  # + 0 -
Can't place order

Cant place my order it will not send a code through to my bank for payment. I am throughly sick of this new website there are always problems
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Guest    •   220 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

The page has serious issues. It's always something
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Guest    •   220 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Horrible , sluggish page. It takes forever to remove items, checkout is a total pain in the @$z to!
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Elly    •   229 days ago  # + -1 -

Coles website appears, but the product info, trolley and account details aren't working.
Coles should give up online or hire modern staff.
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Sharyn    •   233 days ago  # + 0 -

It won't load in app or online.
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Guest    •   233 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

it won't load - on phone or laptop
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Sarah    •   240 days ago  # + 1 -
We're having issues validating your trolley

I also have been getting the "We're having issues validating your trolley" for weeks now also. So instead I do my groceries at woolies. Absolutely ridiculous website.
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Charlie    •   245 days ago  # + 0 -

FYI for others with the issue I changed payment method to PayPal and it worked
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Charlie    •   245 days ago  # + 1 -

We're having issues validating your trolley
Please close your trolley and try again later Unable to check out
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Guest    •   248 days ago  # + 2 -

Issue with Coles online not allowing login and it's been a few hours now :(
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Guest    •   248 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Typos. Errors in what's half price but prices are wrong. Unable to checkout tonight
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JM    •   251 days ago  # + 5 -
Trolley is never validating!

*We're having issues validating your trolley. Please close your trolley and try again later. This has popped up at checkout and on website and app all night.
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Cheryl    •   251 days ago  # + 3 -

Coles app not allowing log in or link fly buys card
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Natalie    •   251 days ago  # + 5 -

Coles app will not allow login, getting redirected to error message 'Callback URL mismatch'
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Guest    •   257 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Is coles online not working?
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Guest    •   271 days ago  # + 2 -

Sorry, we are having trouble reserving your window. Please try again.
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Guest    •   272 days ago  # + 6 -
★ ☆ ☆ ☆ ☆

*We're having issues validating your trolley
Please close your trolley and try again later. This has popped up at checkout for the last 3 weeks. Contacted for help several times & get the same useless responses. Fix your website Coles!
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Guest    •   302 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Continuously cant check out or validate my trolley
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Guest    •   318 days ago  # + 0 -
Broken Website

"Sorry, we are having trouble reserving your window. Please try again"

Unusable website that constantly produces error messages rather than allowing people to check out.
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Guest    •   324 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

The website has become unusable. I've been trying to place an order for 2 days and finally had to give up. As a disabled person, I will now be left stranded without food all weekend. The website has always been kind of slow, but now it's useless. I tried on 4 different devices, each time with the same result.
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S Rain    •   324 days ago  # + 0 -
Seen more stability on The Bachelor than this site

The webpage shows up but actually shopping is a different matter. Go to add an item and there's an error. Go to remove an item and there's an error. I have the app too and it will open but not load products.

Their site has always been programmed by monkeys but it's been worse than usual today. It's anyone's guess why they still allow these people behind a keyboard.
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Louise    •   324 days ago  # + 0 -

Can go into app, then it just sits like it's frozen so annoying
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Emily.V    •   325 days ago  # + 0 -

Delivery time won't work, every slot time I select is "no longer available"
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Berenice    •   327 days ago  # + 2 -
Mrs.

I cannot select a delivery time. Everything I select is unavailable but they are all on the website ready to select. WHY? Also very slow to log in and telling me something has gone wrong. Go back to your old website.
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Guest    •   327 days ago  # + 4 -
★ ☆ ☆ ☆ ☆

I cannot select a delivery time. Every time is unavailable. Why?
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Guest    •   330 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

The new Coles website is slow and bloated. Too much clicking, and things take forever to load. Roll back to the old website at the very least; or take a look at competitor websites which work absolutely fine.
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Guest    •   332 days ago  # + 0 -
Coles not accepting g pay.e t for order

Pathetic Coles. Last week I had to call customer service to manually pay for my shopping ! Today have wasted on and off 4 hours to pay for shopping . Still will not accept.
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Guest    •   332 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

I tried for over 2 hours to get their new website to accept my order and let me pay for it with my credit card, to no avail. I even rang customer service twice and THEY couldn't figure out what was wrong. REALLY inadequate IT technical service!
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Guest    •   332 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Keeps unlinking my Flybuys number. So frustrating. Neither Coles nor Flybuys will help.
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Bruce    •   341 days ago  # + 0 -
Can't access Coles website or Phone

Can't log in (supposed to be sending an email for confirmation, but doesn't).
Can't place online orders (see above).
Can't send feedback - no send or submit button.
Can't phone - technical issues on all published numbers.
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Guest    •   352 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

5th may 2023 a glitch with coles cancelled all online orders 10 days on and still not recieved the held/ pending funds back they blame PayPal but PayPal say nothing they can do as coles hasent done the realise correctly PayPal has contacted coles 5 times and coles will not respond. im not happy no real food for 10 days working days because of this 2 weeks all. this is bullshit.
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Lily    •   356 days ago  # + 0 -
Can't checkout

Unable to checkout. Generic error message. Logged out. Logged back in. Closed and reopened page. Changed delivery slot. Still cannot check out.
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Guest    •   369 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

actually the pits to deal with
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Janette Moss    •   378 days ago  # + 0 -

When logging into Coles Credit Card states Server Down. All other websites okay?!! Can't get into my Credit card statement.
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Guest    •   379 days ago  # + 0 -
★ ★ ☆ ☆ ☆

Unable to login in to my account because Ive forgotten my password
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Guest    •   381 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Cannot login
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Frustrated    •   388 days ago  # + 0 -

Can't Log In tried 5 times, changed my password, and still can't, very frustrating. 12/4/23
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Guest    •   391 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Cannot checkout. Yet again.
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Guest    •   392 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

New website is so slow at loading even after clearing browser and cache!
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LJ    •   397 days ago  # + 4 -
When they update something not broken!

Hasn't worked for me since they did the new update. "We are creating a new account with existing details". The updated site won't even let me create a new account or use an existing account I have. Tried via. Two different phones with the actual website. They the App via those phones, and Two different Computers. None work. Even tried getting in via old links.
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j    •   407 days ago  # + 1 -

Has been unreliable for some weeks.
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Bloodyhell    •   409 days ago  # + 3 -
Something went wrong

Unusable. 'Something went wrong' trying to add list or any item to trolley. On app and website, different browsers, etc. Same problem. Fix your shit Coles!
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guest    •   415 days ago  # + 0 -

Same as others. Tried to re sign in but now needs 2 step verification. Do not have a mobile. What can I do?
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Guest    •   418 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Wont let me order anything
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Patt    •   418 days ago  # + 0 -

Coles website wont let me order anything.
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Mellissa    •   425 days ago  # + 1 -
Can't check out

Can't check out. Keep a message saying there has been an error and to try again later.

Called customer support, got sent a link to live chat. They said there are no issues on their end and to try clearing my cache etc etc. Did that. Still got the error. Meanwhile I've lost my delivery slot.

They very helpfully told me to call customer support...
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Joni    •   425 days ago  # + 3 -
Online ordering not working

I cannot process the shopping cart or delete items without a pop up “unable to process try again in a few minutes” and when log out and trying again deletes half the items in my cart.
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Jenny    •   428 days ago  # + 1 -
Website is a joke

Had an order pending delivery then get a sms telling me it’s cancelled due to technical issues. WTF coles ! Twice this has happened. Rang customer service and all she said was “Oh we apologies for the technical issue you’ll just have to try again later” and then she hung up . Getting sick of their crap
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Guest    •   430 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

i am sick of your crashings....it now will not take my trolley
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Guest    •   433 days ago  # + 0 -
★ ★ ☆ ☆ ☆

Hardly works, and what is available is only a fraction of what is on the shelf.
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Guest    •   450 days ago  # + 1 -
★ ★ ☆ ☆ ☆

I have been shopping with them for a few years now and there are less items available, packing of the groceries is incompetent with milk on it's side every time so it leaks, 6 litres of milk in one bag, they used to collect the shopping bags but the drivers have been instructed to not collect anymore as recycle company has too many
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Bernie R    •   450 days ago  # + 0 -
Coles Online not working

Unable to log into Coles online website today 9th February 2023. I was logged in and about to check out and then you could no longer do anything and I have tried a few times to get back in and nothing.
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Guest    •   457 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

I cannot access site - using correct logon and password - have received the following for 24 plus hours `login in failed`
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scott    •   460 days ago  # + 0 -
wont load cart

$200 worth online order coles could not load trolley. waited 40 mins for a solution with no luck. ordered same things from woolies at higher price all done in 10 mins start to finish.
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John Wardrop    •   462 days ago  # + 0 -

Keeps breaking the connection and cannot re-access
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lemming    •   472 days ago  # + 1 -

cant checkout, goes in a loop, tried mobile website and desktop website
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Cip    •   489 days ago  # + 0 -

Can’t login. No sms code being received.
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Fernand, Sydney    •   494 days ago  # + 0 -
Unable to checkout

Unable to checkout. I tried it multiple times, on Chrome and Edge, and on two different laptops. Coles support suggested clearing cache and cookies, which didn't change anything. I wasted 5 hours today trying to complete an online purchase. Went to Woolies.
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Lynne    •   495 days ago  # + 0 -
LOgin in Coles online

Hi - Just lately I am unable to log in to Coles online on both my Iphone and Laptop.
Get the error message that my user id and /or password are incorrect. I know they are correct - have checked where they are saved.
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BOS, Melbourne    •   504 days ago  # + 0 -
Unable to checkout after compiling my order.

I've used Coles Online for almost 3 years and this has been the longest lasting problem I've encountered so far. I can login and put items in the trolley, but when I try to check out and pay, I see a spinning wheel and the message: "Unable to process your current request, please try in few minutes". I've been trying for over 5 hours and am getting the same message with each attempt and then it tells me I have to choose a new pick-up time slot. I then lose all the items in my order and have to start again! Looks as though I'll have to physically go to the supermarket to shop, which I was hoping to avoid because of the current Covid surge. So much for the 'convenience' of online grocery shopping.
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Guest    •   505 days ago  # + 0 -
★ ★ ★ ☆ ☆

fed up with these problems online vic they need to get things sorted out
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JK    •   506 days ago  # + 1 -
Website not coming up

Website refuses to load. Tells me it’s client side error. Has been happening several days now. I haven’t had problems like this for the 2-3 years I’ve been using Coles Online Shopping.
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JW    •   507 days ago  # + 3 -
Site hangs - unable to pay at checkout

I've used Coles Online for around 18 months, with no issues until now. I can login and put items in the cart, but when I try to check out and pay it hangs and gives the message: "Unable to process your current request, please try in few minutes". Been trying for 2 days and getting the same message with each attempt - at least 10 attempts now. Looks like I'll have to physically go to the supermarket to shop, which I was hoping to avoid because of the current Covid surge. So much for the 'convenience' of online grocery shopping.
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Guest    •   509 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

new website is so slow, hard to navigate and will drive me away.
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K.    •   509 days ago  # + 3 -

Cant get into Coles website. Says 'Client side error found'?
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Patricia Cairns QLD    •   512 days ago  # + 4 -
uable to pay at checkout - site lock up

site locks up at checkout when entering payment details - continue to get error messages telling me to "come back later"
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Guest    •   514 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

I can not complete my order
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Guest    •   517 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Website inaccessible
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Guest    •   520 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

f*** THAT SITE
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Hayden Matthews    •   520 days ago  # + 0 -

Coles Online is not available in your country or access has been blocked. I am in Canada.
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Jen    •   520 days ago  # + 2 -
Unable to reach Coles on Line

I cannot reach Coles on line I receive this message
"Error 403 Forbidden Guru Meditation: XID: 825849019 Varnish cache server". or a blank screen. Any reason?
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Angela    •   522 days ago  # + 0 -
Coles 403 Forbidden error for about a year now

I used to buy Coles online and do deliveries to Victoria without any problem, however it's been about a year now. Each time I click on Coles online to purchase items it has this message "Error 403 Forbidden Guru Meditation: XID: 825849019 Varnish cache server". I don't have this problem with Woolworths, Amazon, etc or any other webistes. I'm subscribing to Woolies because I'm buying online for my kid in Victoria as well.
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Mizzie    •   524 days ago  # + -1 -

I cant get a login says download home and does nothing
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Anne-Marie    •   529 days ago  # + 2 -
Online login not working on google chrome!!

Every time I click on coles online it just brings up a blank page (using google chrome)! So frustrating. I have to use my phone app to create my order, sometimes other browsers work, sometimes they dont. Really poor. Something severely wrong with the login page!
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Donna Rigby    •   534 days ago  # + 1 -

I can't get past entering my email.
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Guest    •   535 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Pathetically slow and prove to issues
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Dennis Holmes    •   544 days ago  # + 0 -

Coles....useless as usual
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Guest    •   544 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

useless
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Jon    •   564 days ago  # + 0 -

After entering log-in details for online shopping it returns to the home page without logging in.
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Joe Carmody    •   568 days ago  # + 0 -

After 40 mins filling my on-line trolley I find all time-slots every day for next 7 days "sold out". So I rang Coles enquiries and it seems this is because the system thinks my order would be coming from the Seymour store, which is flooded. Well it would be nice if the system told you that before you wasted time filling a trolley. Moreover, when receiving Coles deliveries at least twice a month since Feb 2020 (when COVID forced me into a hermit-like existence) I have often asked the driver from which store he picked up my order, and the answer has always been one of the stores in Melbourne's nearby northern suburbs, NEVER Seymour which is much further away.
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a    •   573 days ago  # + 0 -

aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa
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Mark    •   582 days ago  # + 0 -

Cart full, checkout failed. Have to redo cart AGAIN. Four times now.
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Guest    •   584 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Appalling.
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David    •   586 days ago  # + 0 -

cant log in
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Liz    •   604 days ago  # + 0 -

My order which was supposed to be delivered today was cancelled, apparently due to insufficient funds. I have sufficient funds in my account. I tried re-ordering online and when trying to add the card details for payment, it says there’s been an error
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Ross    •   604 days ago  # + 0 -

Was unable to add card details to checkout. Just tried again now and it's working.
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PETER    •   604 days ago  # + 0 -

SO DODGY ! REMOVED PAYPAL OPTION WITHOUT WARNING AND CANCELLED MY ORDER SAYING THE ISSUE IS WITH MY CARD MERCHANT ETC . HOW CAN YOU DO THAT TO YOUR CUSTOMERS ?
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Kerri    •   604 days ago  # + 0 -

Get error at checkout saying there is an issue with checking out.
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D    •   604 days ago  # + 0 -

Online order payment was unsuccessful. No idea why as there is no issue with my card balance. Reordered everything again only to get to the checkout and paying by Paypal is no longer an option???
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Suz    •   604 days ago  # + 0 -

Can not get through on phone line. Can not modify my order for my business in time
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Geoff    •   604 days ago  # + -1 -

"We're sorry, an error has occurred. Please try again later" error when checking out
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Guest    •   606 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Website not working again. Only see what looks like programming code. Same with different search engines and when using the links provided on the status page. Had this problem before.
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Margaret    •   611 days ago  # + 0 -

tried 4hrs to get coles online shopping, Need to change order orgently? Can I phone??
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Jane Smith    •   613 days ago  # + 0 -

I can’t complete order, won’t go to payment
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Guest    •   623 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Absolutely abysmal.
Switching to Woolies
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Dartono    •   634 days ago  # + 0 -

I cannot login to my coles online account the problem below:
There was a problem logging you in
The following create operation exception has occurred during processing: "javax.ejb.DuplicateKeyException: DB2 SQL Error: SQLCODE=-803, SQLSTATE=23505, SQLERRMC=2;WCSOWNER.WMMMAP, DRIVER=4.25.23 DSRA0010E: SQL State = 23505, Error Code = -803".

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Steve    •   640 days ago  # + 0 -

You can be forgiven Coles for having the "Occasional Outage" but your outages are becoming regular and bloody inconvenient. Im shopping Woolies online today, way to lose cuctomes. Really poor effort Coles.
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Guest    •   640 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Absolutely abysmal
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Grace, Townsville.    •   646 days ago  # + 1 -

Seriously - webmaster at Coles....used to be able to log in on first attempt, the last few weeks has been difficult....repeated attempts on many days....what is going on with you guys....do the job you have been tasked to do....so that shoppers can use the service that has been made available...or was available...this is gross incompetence considering the huge amount of Coles grocery shoppers who rely on this online shopping service. Same code script showing up, plus other times shows 'error 403'. And yes cleared cache etc...to no avail. More is expected from one of the two main grocery retailers .
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Kyles    •   658 days ago  # + 0 -

Spent an hour doing my order and let me tell you I hate doing groceries even online. I get to the checkout part and tells me that I'm logged in somewhere else and logout and try again. Only started to do groceries with Coles since our new store opened. But I will be going back to woolies if this is going to keep occuring
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Guy    •   659 days ago  # + 0 -

Not working, same description as others described of being stuck on a basic page with text, clearing cache and changing browsers hasn't helped. Back to Woolies.
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Elaine sykes    •   663 days ago  # + 0 -

Hi i have coles app on my pc, i'm able to access everything except special catalogues for this week and next week.
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Sad    •   665 days ago  # + 0 -

Seriously I raised this issue with Coles over one month ago. Coles advised to clear cache etc then contact my ISP. Which I did even though it was against my better judgement. There is obviously a issue with Coles in the back end or possibly they don't have to resources to complete orders. Sadly there customers service people advise no we are not aware of any issues. Reading the below comments this isn't the truth.
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Me    •   667 days ago  # + 0 -

Can't checkout on new website- it keeps looping around to delivery slot/address. Anyone else having this issue?
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Toon    •   670 days ago  # + 0 -

Still showing text and code just as others described in both Chrome & Edge browsers.
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Jan    •   670 days ago  # + 0 -

In response to Admin above, the same page of coding appears when you chose 'shop' after using those links.
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Jan    •   670 days ago  # + 0 -

As others are saying, Coles website just shows coding and text, nothing like the normal website, and is totally unusable. It's happening on an iPad and an Android. I rang Coles and they didn't seem to know about it.
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Courtney    •   671 days ago  # + 0 -

Was using the site moments before it turned white with text
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UnhappyCustomer    •   671 days ago  # + 0 -

The site looks like I clicked "Inspect Element" with raw coding.
Showing html, links, administration settings.
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Corinne    •   671 days ago  # + 0 -

Coles online still showing raw text like others have said! It’s been 3 days!
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Meagine    •   671 days ago  # + 0 -

Coles online shopping page is showing raw text and html code. Not loading.
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S.    •   672 days ago  # + 0 -

Unable to log on line to finish my shop using mac with chrome browser. I can't even get my area. I was able to use iphone with safari and placed order.
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Gordon    •   672 days ago  # + 0 -

White screen with text & no images. Unusable
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Mad    •   672 days ago  # + 0 -

White screen with text and code but no images. Links don't work, the site is unusable.
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Deb    •   672 days ago  # + 0 -

Screen went to weird commands and icons cannot get back in
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Melissa    •   672 days ago  # + 0 -

Can’t finalise order
Past 1hour
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Kim    •   672 days ago  # + 0 -

Can't login to update order
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Bec    •   673 days ago  # + 0 -

checkout error when placing online order all day.
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Guest    •   673 days ago  # + 0 -
★ ★ ☆ ☆ ☆

Always getting message
“Something went wrong”
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wazza    •   674 days ago  # + 0 -

for 2 days trying do my grocery order page losers connection or cant not sign to my account
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Sharon    •   675 days ago  # + 0 -

Been trying to checkout since 11.00am yesterday ????
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Angela    •   675 days ago  # + 0 -

Online order can't be placed - will keep trying.
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Ajay    •   675 days ago  # + 0 -

Still not able to checkout online shopping frustrating
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Haley    •   676 days ago  # + 0 -

Not able to check out today 28/6/22.
Says not working, come back later
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Jenny    •   676 days ago  # + 0 -

Cannot check out today 28.06.22 - says to keep trying.
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Wish I could check out my order    •   676 days ago  # + 0 -

Been trying for a few days to proceed past check out with my order. Keep getting an error message. Cleared cache, tried on app and via website and same thing. Now I’ve sent a request to delete my account because I’m over it.
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Joanne    •   676 days ago  # + 0 -

The delivery option won't come up. Only click and collect. Tried a different browser and still doesn't work.
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Just another Online Coles Shopper    •   677 days ago  # + 0 -

For those experiencing issues with placing an order online; especially not being able to proceed past 'suggestions' try changing the internet browser e.g. I was using Google Chrome and Changed to Microsoft Edge. This fixed the issue for me and allowed me to place an order.

I've also read clearing your internet browsers' cache and not using a VPN, like NordVPN is also helping with this issue.
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Jareth    •   677 days ago  # + 0 -

Can't checkout on the site.. just did a 250 dollar shop and I can't even checkout ???? just keeps giving me suggestions. No option to progress
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Joanne    •   677 days ago  # + 0 -

Trying to post an order since 11am yesterday. Still unable to place an order.
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Linda    •   677 days ago  # + 0 -

Cant place an order since early this afternoon. Tried through app & website. Its ridiculous to still have this problem after 9pm.
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Maud    •   677 days ago  # + 0 -

Trying to get to checkout, but it keeps bouncing between Trolley and Shopping reminders. ????
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Kate    •   677 days ago  # + 0 -

the worst online shopping website ever. Get all the way to checkout and payment and then errors
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Raven    •   708 days ago  # + 0 -

I keep trying to place my order and its not going through first it wouldnt let me select a collection time now it would let me pay
Have been trying to do this order for over 2 hours
If i wasnt sick it would have been quicker to go in and get it
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Guest    •   710 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

It took 1.5 hours to oder 20 items. The pages take 30 sec or more to load after every item search. never online shopping with them again. When I rang customer service for them to process my order, she stated their internet site rarely has issues and never runs that slow.... its happened every time I've tried to use it
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Guest    •   710 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

AFTER 10 YRS CAN'T LOG IN AGAIN - NFG
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Mat    •   720 days ago  # + 0 -

Made an order yesterday, went to double-check today, it's gone, and website says it can't access my addresses either

"Upstream origin server was unreachable." GG lmao
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Carlos    •   732 days ago  # + 0 -

I haven't been able to login to coles online via chrome edge or firefox. It's always a server not found error. Weirdly if I connect to a VPN, like NordVPN , I can login, but the login doesn't last forever. A few minutes into browsing, I get a reconnect attempt notification. And then, after so many fails, I'm no longer able to browse. I disconnect the vpn and sometimes I can get to coles online url but not login.
I've tried clearing cache and cookies on all browsers. Used win 10 and win 11 with the problems.
I tried your different versions and same error occurred
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Sharon    •   734 days ago  # + 0 -

I have tried to access Coles online for most of the day the same error message keeps coming up which reads. shop.coles.com.au refused to connect.
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Guest    •   738 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

the site keeps failing to load and saying that it can't be reached
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squallawakening    •   738 days ago  # + 0 -

i cant checkout. it keeps saying that there is a problem try again later. i spoke with coles and they said to check bagging options and i did and to clear cache which i did. Still not working.
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Declan John    •   752 days ago  # + 0 -

Eshay Bruh
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Guest    •   752 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

always down
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Leanne    •   752 days ago  # + 0 -

So over this, it is the most clunky website I have ever used...... shopping online is suppose to make life easier and this website makes me pull my hair out. Worst website ever, I'm changing supermarkets
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Tania    •   752 days ago  # + 0 -

Error 522 Bad Gateway today! Can't logon
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Daniel    •   752 days ago  # + 0 -

Have been sitting on the 'confirm your order page for 30 minutes'.
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Ramses IV    •   752 days ago  # + 0 -

Slow loading times very unresponsive
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Rhonda    •   752 days ago  # + 0 -

It’s taking over a minute to log in, pages and product searches are loading slowly, with the little wheel just continuously turning. I keep getting a little blue box after every search saying unable to process your current request,, please try in a few minutes,
I have cleared and refreshed all caches, my memory and search history as well as rebooted my pc and devices. The issue is still there.
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Danny    •   752 days ago  # + 0 -

Reallllllly slow to load shopping pages and adding items takes forever.
It just took me 1.5 hrs to complete an order of 22 items.
Please buy more cloud service provisioning Coles.
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Guest    •   755 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

website is up when it feels like it
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faye    •   767 days ago  # + 0 -

cannt login ,Have cleared cache multiple times Called coles multiple times they keep saying all the same stuff and i go around on a merry go round.OF CAUSE its my fault did every they asked but no luck .So i finally asked for it to be escallated did not here back.Coles keep saying nothing wrong with the account.Hello yes there is i cannt use it.One pissed off customer.
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Barbara    •   779 days ago  # + 0 -

it' stuck on trying to transfer to paypal.
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Kirstie    •   786 days ago  # + 0 -

I can’t pay for food shopping with card saying declined when there’s money in there
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O    •   786 days ago  # + 0 -

Can't Login properly because it tells me it sent me a code but I don't ever get the code, I tried many times. Can't do through email because it logs out it's unprofessional.
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l    •   786 days ago  # + 0 -

Unreal
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Frankie    •   805 days ago  # + 0 -

What's the go? Can't checkout
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Sam    •   805 days ago  # + 0 -

Won't let me checkout, and the system automatically deleted all the products in the cart.
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Shopster    •   817 days ago  # + 0 -

The site is down due to database fail. All the website functions who are directly connected to the database are down. Here is an exemple of errors : Failed to load resource: the server responded with a status of 403 ()
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Guest    •   827 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Website always has problems.
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Mary Irvine    •   847 days ago  # + 0 -

never had problems until today cant get out and need to shop, its really frustrating!!!!!!
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Guest    •   848 days ago  # + 0 -

Why can't I log in. seriously
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Guest    •   848 days ago  # + 1 -

Can't log in - no wonder Woolies has two delivery delay... everyone's shopping there!
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Guest    •   848 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

terrible
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