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Guest    •   24 days ago  # 26 October 2024 + 0 -
★ ☆ ☆ ☆ ☆

Always an issue when you need to make a deposit. Site down again (Times out) as of 26th Oct 2024. Disgusting service!!!
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Mimi    •   29 days ago  # 20 October 2024 + 0 -

Logged on to website but can't make a deposit.
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Nicole    •   29 days ago  # 20 October 2024 + 0 -

I haven’t been able to log in since last night
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A. AMBRIS    •   29 days ago  # 20 October 2024 + 0 -

Nothing works. Inmates can't even use tablets. Calls are good bc we go thru securus
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Jane    •   29 days ago  # 20 October 2024 + 1 -

I tried calling them and it either doesn't do anything or I hear a busy signal. When I go to log in it says unavailable.
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Nikki    •   29 days ago  # + 1 -

The phone, site, and app will not let you sign in or add funds on the phone.
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Anna Cruz    •   85 days ago  # + -1 -
THERE SERVICES ARE THE REAL DEAL!!

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Margie    •   85 days ago  # + 0 -

Is the app down? Keep declining my payment to add credit for messages.
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Brandi    •   116 days ago  # + 0 -

In Virginia can’t load any thing on inmate acct
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Say    •   121 days ago  # + 0 -

Is it still down for you guys I haven't gotten any calls from my boyfriend ?? Starting to worry.
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Rowena    •   122 days ago  # + 0 -

I believe the outage has something to do with the Crowdstrike and Microsoft crash.
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mc    •   122 days ago  # + 0 -

It let me send a message and then it stopped operating after that when I went to send a message.
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J    •   122 days ago  # + 0 -

Shows Zero credit and wont let me send messages.
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LA    •   122 days ago  # + 4 -
Always something

I called and they are updating they said it should be back up in a couple of hours but who knows? It’s always problems. My balance shows zero.
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mk    •   122 days ago  # + 1 -

The phones down too?
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jocelyn    •   122 days ago  # + 1 -

I wonder if this has to do with the microsoft outage but either way this app is always down
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Arianna    •   122 days ago  # + 1 -

It’s down. Keeps just spinning. Bring it back up.
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Michelle    •   122 days ago  # + 0 -

can't log in. it just keeps on loading while saying "please wait".
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Margie S.    •   122 days ago  # + 1 -

Can't get in.
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Angie    •   122 days ago  # + 1 -

It won’t let me log in it keep loading
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Jas    •   163 days ago  # + 2 -

Why is this app always down
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EB    •   181 days ago  # + 0 -

Won’t let us add money to loved ones account. Going on three days now. Called customer service. Got hung up on
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Scott    •   205 days ago  # + 0 -

Down on log in this is becoming every other week now!!
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Heather    •   219 days ago  # + -1 -

I cannot send my loved one money it's not allowing me to going on 3 days now
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MrsF    •   234 days ago  # + 0 -

Haven’t heard from my man in 24 hours or any family memebers I have on JPay is there an outage? Can’t find any reports or updates
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MrsSerrano    •   238 days ago  # + 5 -
GTL Glitching

The system is glitchy on my android device. All my messages are gone, and it keeps making me add my husband as a contact. I'm in IL, is anyone else having trouble?
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Cynthia    •   238 days ago  # + 2 -

Still having issues
It's not sending messages
It's not loading credits
It's not showing any previous messages
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Adam    •   239 days ago  # + 0 -
You suck

If they opened their stock to outside investors instead of the Clinton's,Trumps and Kobes of the world this app would be phenomenal.Unfortunately they only allow a few people to get rich...
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La Nini    •   239 days ago  # + 2 -
Fix this

Omg can they fix it I haven’t got no messages from my boyfriend this is really unfair, we want to talk and know about our love one. Please
Fix this ASAP
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Jasmine C    •   239 days ago  # + 3 -
Compensation

I have a brother that’s doing life in jail my boyfriend(kids father) and they both depend on me. Why is the site still down it’s been down 3 days I have credits and money on my phone. I just feel like this site has always had problems you all need to fix this and give compensation to everyone
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Adam    •   239 days ago  # + 0 -

Not receiving messages on her end or mine.
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Moraina L bullock    •   240 days ago  # + 0 -
Gtl connect network I'm going to cry

I keep getting a error rest message I tryed to send money it said unable to send money, I don't know how the person I'm will going to feel because phones and website down.
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Guest    •   240 days ago  # + -1 -
★ ★ ★ ★ ★

I can't send money or recieve phone calls
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Donna clay    •   240 days ago  # + 2 -
System down

This is crazy worrying my self sick over this no email saying we down just saying it's the internet even the prison doesn't know nothing I pay alot alot of money to rely on this service making millions of dollars off poor people
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Adella    •   240 days ago  # + 0 -
Need A More Reliable Phone Company

It’s Been HOURS & Your System Is Still Down I’ve Been On Hold 2 Hours For Customer Service It’s Inconvenient That You Would Crash On A Weekend When Calls Are Allowed Later
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Ana    •   240 days ago  # + 2 -

i cant log in and deposit, webpage and app say error reset message. When will it start working....
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Danielle Drake    •   240 days ago  # + 8 -

Can’t log in can’t deposit money it’s pissing me the f*** off
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Gina    •   240 days ago  # + 2 -

Cant login.... when will it be fixed?? Need to add money to phone!
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Me    •   240 days ago  # + 3 -

Cannot login been trying for hours
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Elly K    •   240 days ago  # + 5 -
Please fix this! ConnectNetwork and GTL

This is ridiculous!! Can’t add funds on connect network, the app is down, the website won’t let me login. And GTL took my money the other day for messaging but hasn’t deposited into my account, but took it out of my credit card! These apps and sites are stealing from us and we can’t even talk to our loved ones. FIX THIS!!!
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Casey G    •   240 days ago  # + 2 -
CONNECTNETWORK....

The connectnetwork isn't working.It has been messed up all day and evening of Saturday March 23-2024.I want this to hurry up and get fixed.We have loved ones we need to stay in contact with.
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Cyn    •   240 days ago  # + 4 -
Network down

Getting very frustrated, tried adding funds to my boyfriend account and it’s been down since about 3 est. It’s already bad enough we only have 15 mins to speak but then add networks being down and you can’t speak to anyone, very frustrating situation. Since it’s already 9:30 i suppose we’ll have to wait and see tomorrow because it’s already the end of the night. Smh
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Nini    •   240 days ago  # + 5 -

OMG can they fit this please, it’s driving me crazy I need to heard from my boyfriend please fit it.
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Brianne    •   240 days ago  # + 2 -

Can't add money and lo says there's no dial tone when trying to call me.. been like this for hours. It's ridiculous
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Unknown    •   240 days ago  # + 4 -
Taking forever

System outage for the past few hours that I have been trying to add money to the phone. You'd think they would have it up and running by now, but no.
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Piggy    •   240 days ago  # + 2 -

This is just crazy
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Elle W    •   240 days ago  # + 4 -
Phones down

I called the facility only support line and they said they are aware of the gtl/connectnetwork outage that is Nationwide there is no ETA as of 8:30 Eastern Standard Time
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Lebanon PA    •   240 days ago  # + 3 -

Cannot log in it keeps saying connection to server is lost
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Terry    •   240 days ago  # + 2 -
Connect network error

I keep getting an error in rest service.
Connection reset. This is ridiculous that no tech from Connect service has chimed in to explain anything. Great customer service.
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DW    •   240 days ago  # + 2 -
Site Down?

First time trying to register and use site to provide a friend funds to make calls and order from commisary. Site has been down since at least 2:00 PM CST. Hoping they resolve soon.
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Cynthia    •   240 days ago  # + 3 -

Mobile app isn't working. Error message ... unable to load data at this time. Try again later.
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Laken    •   240 days ago  # + 4 -

How long will the app be down? I keep trying to log in and it keeps saying connection network lost
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Lisa    •   240 days ago  # + 3 -

How long will connect network not be working?? We all have loved ones that we are wanting to hear from.
Mississippi
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Lisa    •   240 days ago  # + 2 -

I am trying to get into my account but it keeps saying “Network Connection Is Lost” when will it be working again??
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Kayla    •   240 days ago  # + 2 -
System down

Can’t log into account app or website. I just put money on my account this morning now everytime i get a call it’s saying I need to add payment. I have money on the account it’s ridiculous. Please fix this issue.
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Lizzy    •   240 days ago  # + 3 -
What is happening!

In experiencing the same things !! Added $25 to my account this morning, got a call from my loved one this evening and there was $4 on there. What is happening?
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Guest    •   240 days ago  # + 5 -
★ ☆ ☆ ☆ ☆

Can't get calls and can't login to see my account even tho I know I have money on my account wtf is the issue. Prisoner already struggle with negative thoughts and them not being able to get ahold of their loved ones because of technical issues is problematic for their mental well being.
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Brandy    •   240 days ago  # + 1 -
System down?

Can't login to the app or website and when I get calls it says I have to set up an account to make payments even tho earlier I still had money on my account wtf is the issue?!
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Mia    •   240 days ago  # + 2 -

Can someone please put a solution on here if you get one
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Anon    •   240 days ago  # + 5 -
Frustrated

I can't log on to the website and I can't get through to a life representative on the 1-800 number. I am on hold. I know I have money on the account and it's saying I only have $0.11 when earlier today I had $12.00 left on my account.
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Gail Brown    •   240 days ago  # + 4 -

Can not log in to check messages or send for last 2 hours
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Grammy    •   240 days ago  # + 9 -

Mobile app isn't working. Error message ... unable to load data at this time. Try again later.
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Unknown    •   240 days ago  # + 3 -
Connect Network GTL app / website not WORKING

It keep saying “network connection lost” I connected my data and my wifi and it’s still won’t work. Now that I’m reading down below everyone having an issue. They need to fix it ASAP. We need to get in contact with our love ones.
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Prison Wife Mobster    •   240 days ago  # + 1 -

if you call 800# it is giving a busy signal... WTF
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Prison Wife Mobster    •   240 days ago  # + 3 -

Hello all,

This is RIDICULOUS AND INSANE! I keep getting sn error message saying "connection lost", i have tried calling
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Mia    •   240 days ago  # + 5 -

I can’t get any calls or login to the app
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Guest    •   240 days ago  # + 4 -
★ ☆ ☆ ☆ ☆

Can't get any calls. This is bs. What's going on gtl
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Jasmine    •   240 days ago  # + 4 -

What is going on this is frustrating
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Madelyn Polson    •   240 days ago  # + 1 -

Please fix this!! I’m trying to get in contact about the case and the network is down
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Adam    •   240 days ago  # + 5 -

Same she gets all my messages but none come through to me.We spend enough for them to update their site.error code
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Amy    •   240 days ago  # + 31 -

I am unable to log into the app to put money on the phone.
I keep getting an error rest message.?
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JC    •   240 days ago  # + 15 -
I need to heard from my boyfriend

This is so frustrated cause I haven’t received message from my boyfriend this is drinking me crazy. I keep getting network error how long please fit this
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Chrystal Erlewein    •   240 days ago  # + 6 -
I depend on that app

No new messages today, and I get a lot so I should have for sure by now, and when I ope a message so that I can reply to it, I get a related banner up top that says network connection lost. But controllers loading any other apps. Also I have not been able to add obo e time thru the app for the past few days, it says payment declined when I have the funds and my bank account notices me if the transaction. But connect network gives me an error message and credits the money back to my account. This is so aggravating because I depend on that app to communicate with the man I am completely in love with. Not hearing from him literally feels like I’m missing a piece of me that I need in order to be able to function. GRRR
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Mom    •   275 days ago  # + 0 -

I have not been able to get on the App for the last two days it just spins. This has been happening a lot anymore.
.
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Ms. Thang    •   336 days ago  # + 3 -

Connect network is not connecting! What's in a name? Lol!
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Bryleigh    •   374 days ago  # + 0 -
Pissed prison wife

When my husbands calling (while I have money on the account) it’s saying it wont accept this call even when it says this is a pre paid phone call
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Heidi    •   385 days ago  # + 0 -
pissed prison wife

I have been trying for days to load money on my fiance pin and account. It keeps declining my card (I have always used the card and there was money so that's not the issue) I have not been able to get any customer support help, hell we haven't been able to even get video visits fixed to actually use them. I would much rather pay the higher prices for jpay but have more reliability
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Elaine    •   395 days ago  # + 0 -

Can't send pics or messages since update yesterday
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Dana    •   396 days ago  # + 0 -

Can't see my incoming emails and it keeps freezing up
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Cliff    •   404 days ago  # + 0 -

Can’t fund inmate account only phone
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Guest    •   455 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

There is all different problems with them .
Very hard to ring and geg an answer , they cannot fix much problems .today we can't deposit money on our accounts, very bad service
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Ruby    •   461 days ago  # + 0 -

Keeps declining my payments
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Guest    •   469 days ago  # + 2 -
★ ☆ ☆ ☆ ☆

Always says it’s not found like the address doesn’t even exist GO BACK TO JPAY!
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Guest    •   473 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Shit never works right msgs coming in 2-3 days after they were sent.
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His-lady    •   474 days ago  # + 0 -

Why are messages taking days to go through? Anyone else having this issue?
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Guest    •   480 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Never works on site or on app and I have messaged waiting!
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C    •   527 days ago  # + 1 -
Phones aren’t coming in why?

Why am I not getting calls from my loved one he said it doesn’t ring on his end? And on my End I’m not getting any incoming calls. The number isn’t blocked or anything. I’m lost! Is this happening to other people? If so any solution please? I have an iPhone 14.
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Tammy D    •   623 days ago  # + 8 -

Is the site down? It keeps declining payment and asking if I want to use another card. My card is good so that’s not the problem.
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Cierra Kuhn    •   643 days ago  # + 0 -

Why can’t my transactions be processed
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Guest    •   677 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Any other time it works but it’s saying can’t accept payment and asking me if I want to use a different card
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Laquanda Eichelberger    •   706 days ago  # + 4 -

I been trying to put money on my love ones account for the last 2 days and it keep saying payment declined
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Guest    •   718 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Expensive over priced site that barely even works
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William    •   731 days ago  # + 0 -

I can’t pay for messaging credits or send money to my loved ones
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Channon    •   735 days ago  # + 0 -

Every time I try to pay, my payment is declined.
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Guest    •   812 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Site and app are always down. Right now can’t login to anything but no communication on what is going wrong or when everything will be up again.
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Guest    •   812 days ago  # + 0 -
★ ★ ★ ☆ ☆

Website is glitchy and not easy to use
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