Consumercellular.com Current Status

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Website: consumercellular.com

Explore available cell phones and plans from Consumer Cellular. Stay in touch with affordable, no-risk cell plans and phones from Consumer Cellular.

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 Consumercellular.com status: NO ISSUES  30 comments

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Admin    •    comment pinned    #
Possibly, redirect from different versions is configured incorrectly on consumercellular.com. In this case, use the links below:

http://consumercellular.com    https://consumercellular.com    http://www.consumercellular.com    https://www.consumercellular.com


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Mikel    •   230 days ago  # 20 March 2024 + 1 -
Website Down-Erroneous Emails Sent

Unable to log into Consumer Cellular website. Was on hold for 28 minutes until rep finally answered & told me website was down. I tried to contact them because I recieved an email that my plan had changed & I have NOT changed my plan.
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Guest    •   257 days ago  # 22 Feb 2024 + 0 -
★ ☆ ☆ ☆ ☆

Customer services is basically nonexistent! The wait times for customer assistance are generally very long and so are the wait times for call backs. CC is the only company that I have ever been hung up on, without being given notice of any type, because of the time of evening. On the occasion that this occurred I was not even offered the opportunity to be placed at the front/top of the list to resume receiving assistance on the following day. I was unable to set up my service for days, after buying my CC phone. I was unable to send text messages for months, after establishing account with CC. WiFi calling as never worked and still doesn't work!

If I am not satisfied by CC's response to the issues that I have stated, I will be filing complaints, both on the local as well as federal levels, when I return home!

Thank you and best wishes,
Eric P. Isler
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Walt    •   257 days ago  # 22 Feb 2024 + 0 -
Cary, NC Outage

No connectivity to cellular network in Cary, NC. Have Consumer Cellular but also tried several other access providers. None working for several hours.
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Shara matt    •   257 days ago  # 22 Feb 2024 + 0 -
Fix the outage

Emergency calls only. Restart and reboot and nothing but emergency calls only. Better get fixed soon as this phone is the only phone, just like many others.
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Shawn    •   290 days ago  # 20 Jan 2024 + 0 -

When I try to make a call,, the phone gives a busy signal and then the call drops.
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kcully    •   305 days ago  # + 0 -

Calls go straight to voicemail. But calls to CC voicemail all fail. 1/5/2024
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Wendy    •   307 days ago  # + 0 -

1/3/24 it has been down all morning for activations and accessing your account.
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Wendy    •   307 days ago  # + 0 -

Yes, I was told they are doing an update that will take 2 - 4 hours. No one can activate or access accounts until 1pm - 2pm EST.
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M    •   321 days ago  # + 0 -

Nothings working on home base STILL
Been like this for weeks in and off
Still not fixed
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paul    •   455 days ago  # + 0 -

no signal off and on mostly off
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C.engstrom    •   507 days ago  # + 0 -

Having problems getting a signal last 2 days 2 bars at most. I same place now for 16 days.
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Diane    •   509 days ago  # + 0 -
No signal 4 hours today

I had no signal for 4 plus hours this morning wrecking havoc because that's my work phone. Called CC who had me reset phone which did nothing. Then checked and he found outage in Bergen county NJ. Was an awful experience and I lost work time.
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Jessica    •   524 days ago  # + 1 -

I can't receive calls nor call out
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Tina Anderson    •   525 days ago  # + 3 -

Website is not working. No place to log in for past 2 days
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Krista    •   718 days ago  # + 0 -

I have t been able to access the site or app from any device for 2 weeks what’s going on
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Angel    •   730 days ago  # + 0 -

Have not been able to access the website on my phone app or online since last night.
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Jo    •   739 days ago  # + 0 -

can't access any android auto functions
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Jo    •   739 days ago  # + 0 -

Main website still inaccessible
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Billa    •   740 days ago  # + 0 -

Main website has been inaccessible for the last two days. Times out at logons. Their android app has same problem. Pathetic!
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Guest    •   776 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

NO NOTICE WHATSOEVER, Consumer Cellular cut our phone service completely, after collecting my payment for next month, with 7 days left on this month. In the middle of making hospital arrangements for my wife, we cannot make any calls, CC telling us we must buy a more advanced phone. THIS IS SEVERE ABUSE!!!
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Guest    •   880 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

This is the second day without phone service, and customer service has told me - more than once - not to contact them for 48hrs, while "completely powering down, waiting, and bringing my phone back on, repeatedly, to check whether or not the problem has resolved itself!" I'd thought this "problem" was resolved some time ago when I had the same issue and was told they had shut down 3G service, when I'd had to reconfigure my settings, then. I'm NOT happy about this.
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Guest    •   955 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

I have 3 lines with them and have major problems on one and have waited over a week for tech support to call me bacl.
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Billb    •   972 days ago  # + 0 -

Cell service out for third day on both phones. Totally unacceptable. Changing providers
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DAS    •   974 days ago  # + 0 -

Consumer Cellular phone service on some devices is out 96 hours and counting...
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Guest    •   975 days ago  # + 0 -
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no service for 5 days on 4G phone
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R.E. Klaus    •   991 days ago  # + 0 -

Haven't been able to access Consumer Cellular's website for several weeks and just get a blank screen. They do take the automatic payments from the bank.
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Bob    •   993 days ago  # + 0 -

The Consumer Cellar webpage is down and even he Comments about does not work!
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Mel    •   1007 days ago  # + 0 -

Tried every link I could find to open up the Consumer Cellular website, even the current link on their facebook page. Their website does not work! I have tried three different browsers. It won't even open up properly from my phone with a link they previously sent me. Really guys, what gives? All I want to do is pay my bill without having to talk to anybody!
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Mel    •   1007 days ago  # + 0 -

I never have been able to log on to the website to pay my bill. 2/1/22 Website does not work. All that comes up is a bunch of links. I tried all the links posted above, all have the same outcome.
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jane    •   1074 days ago  # + 0 -

still down - 11/27/2021. no idea why other than they sold the company.
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