Countdown.co.nz Current Status

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Website: countdown.co.nz

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Admin    •    comment pinned    #
Possibly, redirect from different versions is configured incorrectly on countdown.co.nz. In this case, use the links below:

http://countdown.co.nz    https://countdown.co.nz    http://www.countdown.co.nz    https://www.countdown.co.nz


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Kyle    •   6 days ago  # 30 April 2024 + 0 -

The website and app are not working today. Similar to George, it is simply showing the logo and I can’t place an order. Very frustrating.
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George    •   10 days ago  # 26 April 2024 + 0 -

your website is frozen, it does not open or respond in any way
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George    •   10 days ago  # 26 April 2024 + 1 -
website won't open

website does not open, just shows the blank page with Woolworths logo. not possible to contact Woolworths any other way. got a non-sensical response from tech support 1 week ago, they suggested opening the website to begin the process even though I told them I couldn't open the website. it does not open! it worked 3 weeks ago, when I ordered online, and now using exactly the same computer it no longer works.
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Zoe    •   14 days ago  # 21 April 2024 + 1 -

says "technical difficulties" when I try to do anything on the site, or the page doesn't actually load any products to select.
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TT    •   22 days ago  # 13 April 2024 + 0 -

working on iPad but not on the two separate computers in this household . Cant do online shop on computer
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Porina    •   25 days ago  # + 0 -

Not working on my iPad, neither the app or the website is loading
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Tracey    •   26 days ago  # + 0 -

App seems to be working but not the website - bit of a pain
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Con    •   26 days ago  # + 1 -
Website down for iPhone

Using an iPhone, safari search engine. Unable to access the countdown website. I can click on it and then all that loads up is a white screen with a logo in the middle. Have tried clearing my history and using incognito mode. Neither work. My partners Android can access the website fine. Have been having trouble since yesterday.
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Carolyn    •   26 days ago  # + 1 -

Unable to access site for over 24 hours
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NG    •   28 days ago  # + 4 -
Website not loading on iPhone

Can’t load the website at all; just get the logo in the middle of a white page. Never had this issue before. I use Safari (on my iPhone). Any ideas on how to fix as I’m getting no joy.
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TS    •   29 days ago  # + 0 -

App not working in Dunedin stores. Can not use reward card
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Nicole    •   30 days ago  # + 1 -
Countdown website down???

I haven’t been able to use use the website via my iPhone for days. No mention on FB. I’m feeling pretty cross I can’t get a service I’ve paid for.
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Brian.    •   30 days ago  # + 0 -

How do the elderly and disabled order their food?
And there's a lot of them relying on you. Great weekend for them!
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Jo    •   31 days ago  # + 1 -
Cookies are the problem - here is the fix

It is the cookies in your browser - Warren's fix works perfectly
"Warren • 49 days ago #+ 19 -
To fix this in Google Chrome
To fix this in Google Chrome, Go to Countdown.co.nz, click the little white circle next to https in the address bar, then "cookies and site data", "manage on device site data", and click the bin beside the countdown addresses to delete the countdown cookies."
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Dan    •   34 days ago  # + 0 -

Can't login to the website on any device using any browser with wifi or on data.
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OR    •   40 days ago  # + 0 -
Log in error

When I try to log in I get the following error. This happens in both Chrome and Internet Explorer:
Error: proxy-timeout
Reference: trader-54022
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LT    •   46 days ago  # + 0 -
Mobile phone logged in, with no app on it saved, worked

I used my mobile phone which doesn't have the app saved on it and logged into the countdown.co.nz website, and was able to refresh my shopping basket etc thanks

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LT    •   46 days ago  # + 1 -
Error logging in, timed out

I have tried all the links posted, my normal browser settings are saved and I login to shop, today I got a' timed out message' cannot with a error code
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LT    •   46 days ago  # + 0 -

https://www.countdown.co.nz
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LT    •   46 days ago  # + 0 -

400 Bad request
Your browser sent an invalid request.
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Jamie    •   53 days ago  # + 0 -

Thanks Warren! I have been getting frustrated with this for ages!
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Wendy    •   54 days ago  # + 0 -

Warren's fix worked.for me too!! Thank you
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Login    •   55 days ago  # + 0 -

Can't log in to the app. Input login details, it just spins for a minute then returns an error:
Error: proxy-timeout
Reference: web-75601
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Nene    •   55 days ago  # + 1 -

Warrens fix worked for me. Thanks Warren.
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Jenna    •   56 days ago  # + 0 -

Can’t get to checkout at all. Pain in the arrrrr
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Pissed off old crippled man    •   56 days ago  # + 2 -

I get as far as Schedule your order..., but can't continue.
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Joey    •   56 days ago  # + 0 -

Sorry! Something went wrong.
We were unable to complete this request. Please try again.

Error: proxy-timeout

Reference: web-3678
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Guest    •   57 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

The website will not work for me anymore. When I call them, they just tell me it's up. Every other site I've visited works perfectly.
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Jane    •   59 days ago  # + 2 -

Warren's fix worked for me, thank goodness. I was getting really fed up with using the app as it resets your trolley each time.
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Cecily    •   60 days ago  # + 1 -
Unable to log in - success.

Spoke to a different person at my local Whangarei branch of Countdown as I have had problems logging in and only getting the logo in the middle of the page for over 4 weeks now. She suggested logging in "incognito" and it worked perfectly. So give it a go - might work for you too.
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Guest    •   60 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

login frequently not working
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Annoyed    •   60 days ago  # + 0 -

I can't log in which is frustrating, keep getting 'bad response' error messages. What is going on?
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Frustrated Customer    •   61 days ago  # + 4 -
No Communication from Woolworths/Countdown

Cannot get on. Links above do not work. Just getting the logo in the middle of a white screen. The annoying part is there is no media release to acknowledge the problem and inform customers who may think it is a problem at their end.
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Guest    •   61 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

I usually shop online three times a week. I haven't been able to log on since 28 Feb (today is 6 March). I amazed Woolworths isn't doing something about this. The money its losing!
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Natasha    •   62 days ago  # + 4 -
No log on

Tried 3 days last week and tonight to log on for online shopping. 404 is the error coming up.
Tried countdown link and woolworths link, both won't load.
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Chris    •   64 days ago  # + 1 -

I can't log in :(
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Guest    •   64 days ago  # + 4 -
★ ☆ ☆ ☆ ☆

Won't let me log in. Keep getting 404 error or proxy time-out. Absolutely infuritating especially as I pay annually for delivery.
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Miranda    •   65 days ago  # + 1 -

400 Bad request
Your browser sent an invalid request.

The above is what I get when trying to log in.
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Beverley Steele    •   67 days ago  # + 1 -

cant log in says timed out error 400 but i feel just part of the shit show that is countdown and another rebrand wont change that
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Guest    •   67 days ago  # + 1 -
★ ★ ☆ ☆ ☆

cant login
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Rosie    •   67 days ago  # + 2 -

The landing page will load no problem, however when I go to log in it says "bad request" or "error"
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Robin    •   70 days ago  # + 1 -
Can not logon

Last night got as far as choosing a delivery time it would not register this, then went out of the site and couldn’t get back, there is just a logo on a blank screen.
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Hilary    •   70 days ago  # + 2 -
No online shopping

Third time in past 2 weeks am unable to load online shopping. Sometimes comes up with " something went wrong" . Sometimes just won't load. Have tried about 10 times today. Same thing a couple if days ago and about 10 days ago. Will be changing to New World if I cant get into Countdown after years of loyalty to CD
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Cecily    •   71 days ago  # + 4 -
Unable to log in

Website isn't loading
Comes up with the green ww logo.on a white background and then seems to hang. Have had my work IT team investigate and they cannot find why it is not working. I have cleared the cache and all of that sort of stuff. Phoned their help line, after half and hour of waiting finally got to speak with a person – who after going to speak with her supervisor came back and we got disconnected.
Have had this problem now for two weeks and would like it sorted.
Cannot contact them via the website and I cannot log on.
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Kirsty    •   71 days ago  # + 2 -

Website isn't loading
Comes up with the green ww logo..on a white background
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Guest    •   71 days ago  # + 0 -
★ ★ ☆ ☆ ☆

I can't get online it just pauses all the time. Checked my server. it is ok.
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Esme    •   72 days ago  # + 1 -

Thanks Warren your advice about deleting cookies worked :-)
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broken often since everyday rewards. never loads o    •   73 days ago  # + 2 -

400 Bad request
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WW    •   74 days ago  # + 2 -

login.countdown.co.nz is showing
400 Bad request
Your browser sent an invalid request.
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ruti    •   74 days ago  # + 0 -

cant withdraw pets
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Rachel    •   74 days ago  # + 5 -
Site Down .... again

I haven't been able to access the NZ Countdown size at all - just shows the emblem and nothing else happens - rubbish since everdays rewards appeared
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Guest    •   76 days ago  # + 2 -
★ ☆ ☆ ☆ ☆

Unhappy with the countdown website as it won't let me login. They should have left it alone and stop changing there name
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Kerry    •   76 days ago  # + 0 -

I cant login as page wont load ,, do you prefer that I shop elsewhere?
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Katie    •   76 days ago  # + 1 -

I just did what one person suggested and deleted the cookies and now it works.
Thanks
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Lesley    •   77 days ago  # + 3 -
Fix it

Website for Countdown not coming up for several days and Woolworths is definitely not user friendly. Very frustrating when you are unable to get deliveries when you have injuries and cannot drive.
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Sally    •   77 days ago  # + 1 -

Website not coming up - it has been days now. What is going on?
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Christina    •   77 days ago  # + 5 -

Countdown & Woolworths websites not working at all in any of my browsers. Please get this fixed!
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Vivienne Nukunuku    •   78 days ago  # + 4 -
Update required from Woolworths

The site has been down since Thursday. If you can get in it says there is a technical error please try again. It's time to give us a proper update.
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Jeremy Bray    •   78 days ago  # + 0 -

Almost completed my trolley but had dinner and tried to continue, all efforts failed.
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Warren    •   80 days ago  # + 19 -
To fix this in Google Chrome

To fix this in Google Chrome, Go to Countdown.co.nz, click the little circle next to https in the address bar, then "cookies and site data", "manage on device site data", and click the bin beside the countdown addresses to delete the countdown cookies.
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Ange    •   86 days ago  # + 6 -

Cannot sign in to online shopping site for Countdown/Woolworths.
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Marse    •   88 days ago  # + 2 -
Ridiculous

Same here, loading, loading, nothing happens, this has been going on for days now and my cupboards are empty. Guess I'll have to go to New World
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Jess    •   88 days ago  # + 1 -

Won't let me sign in just keeps loading
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Ricky    •   89 days ago  # + 1 -

Can't get in, hangs loading last few hours
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V Mayhall    •   89 days ago  # + 0 -

I have been trying all morning and cant get in, just shows the loading and doesnt go any further.
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D Ellison    •   91 days ago  # + 1 -

Sunday 4th February tried to sign in just keeps loading tried over 3 hours nothing
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Shelby    •   93 days ago  # + 1 -
Online app not working

Saturday 3 February. Countdown desktop app suddenly changed to Woolworths. Asking for me to either log in or create an account, link to do so doesn't work. Unable to access to do online shopping. Very inconvenient! I am disabled & unable to drive to Countdown, Pak N Save, or New World. Will have to do online shopping at New World, who are more expensive & cannot deliver until Tuesday. Good way to lose customers!
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Russell    •   94 days ago  # + 0 -

Can't login into online shopping page. 02/02/24. Tried numerous attempts but just keeps saying loading and nothing happens.....
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Guest    •   95 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Keeps on spinning around loading - nothing loading!
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Kirsten    •   97 days ago  # + 1 -

Can't login into online shopping page. 30/01/24. Tried numerous attempts but just keeps saying loading and nothing happens.....
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Ann R.    •   104 days ago  # + 1 -
Online Shopping Login issue solved with Customer Service help over the phone using 0800 number.

Yesterday I couldn't get Online Shopping login to operate. The centre wheel on the screen just kept churning. The Customer Service person I rang tried to help yesterday, but no luck. Tech support was messaged to contact me, but hadn't. Today I rang Customer Service again and spoke to a different person. Hooray !! I learned I needed to clear my browsing history for the last 7 days and received help to do so. I'd successfully placed an order on Jan 6th. Now my order has been placed successfully today. Big thank you Countdown Customer Service. It's a bit more difficult to solve these types of issues when your aged and not fully computer literate. Ann R.
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Ann R.    •   104 days ago  # + 0 -
Log In isn't operating for online shopping.!!

For the very first time I cannot login to Countdown's online shopping to day January 22nd, 2024. I've found Countdown online login has always been successful in the past but not today. I rang the 0800 number. The Lady tried to help from her end, but no success. My query was escalated to technical support but no call back as requested. Hopefully this issue can be corrected very soon. Ann R.
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Anne R    •   110 days ago  # + 0 -

Can't get into site to order, how long will this problem last
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Donna    •   112 days ago  # + 0 -

Can't access website at all just continues to load but nothing happens.
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DarkJediNZL    •   112 days ago  # + 1 -

Can't even access their website anymore. Every other website works but theirs. Can't search for products, nothing works
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Sandra    •   117 days ago  # + 1 -

Unable to log in to online shopping
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Garth Jones    •   117 days ago  # + 1 -
Unable to sign in to online ordering site.

Unable to sign in to Countdown online ordering site. Even the first step after "sign in" goes into endless timer. Have tried Ctrl+F5, Restart windows etc but no change
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Chris    •   117 days ago  # + 0 -

Cant log on - just hangs up
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Tina    •   129 days ago  # + 3 -
Can't sign in or remove items from cart

Wasn't able to remove things from cart due to technical difficulty, tried refreshing, signing out to resign etc. Now won't even load sign in page.
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Miriam Spragg    •   139 days ago  # + 0 -

Screen turns black and locks up when accessing my shopping list. This prevents me from accessing my onecard as well as my shopping list.
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Tessa    •   139 days ago  # + 0 -
Unable to access COundown website

Created shopping list, hit save, hit search for items and it took me to a create a list page and cleared all items. Now it won't let me access the site at all. have cleared cache etc and no luck
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Jacqui    •   140 days ago  # + 0 -

Unable to sign in
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Tanya    •   140 days ago  # + 0 -
Website issue

I had an order I was editing, but when I went to confirm it, it said I had added too many items. I tried to cancel the edit and long story short because i couldnt, I cancelled it, and started another order. When I tried to confirm items in the new order it kept referring to the previous order, which had already been cancelled. Now the website wont let me in at all. And I need my order delivered tomorrow!!!!
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Mike Leon    •   141 days ago  # + 0 -
Countdown login problem

This morning I attempted to add a new item to our online shopping trolley. I got a message that there is a technical problem and I should try again later, same problem as last week.
I logged out of Countdown's site, cleared my browser's cache of passwords and browsing history, closed the browser and restarted the computer. I opened www.countdown.co.nz and clicked 'Sign in'. The sign-in page displays a revolving symbol and nothing else.
The problem is not with my computer, as I can access Countdown shopping with my backup browser Vivaldi. The problem is not with our router, as my wife is able to access the Countdown site through her computer using Microsoft Edge as I usually do. The site simply doesn't like my browser. Your advice, please.
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Guest    •   152 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

I ordered $264 of my favourite cider with my last online order at Countdown, and marked it as no substitutes because I'm very particular about my favourite cider. My total order came to $514.56 and the money was removed from my account immediately after submitting my order. Unfortunately zero bottles of cider were supplied with my order, and after contacting their 0800 number I find that I have to wait 7 to 10 business days for a refund, leaving me with no money to buy the same product elsewhere... and that's if I even get a refund, as there is no email to indicate that any refund process has commenced, and the invoice they sent is less than half of the total transaction... I guess retail crime works both ways
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Wendy    •   171 days ago  # + 0 -
Countdown App problems

Countdown app won’t load properly. Trying to do online shop - keep getting either app not loading message try again later or some error try again later ????‍♀️
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Megan    •   180 days ago  # + 0 -

Online payment is not working says please contact your bank have tryed on multiple cards
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Jezebelle    •   181 days ago  # + 1 -

Countdown app shopping list is not loading, can't add to shopping list.
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