Doddlelearn.co.uk Current Status

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 Doddlelearn.co.uk status: NO ISSUES  36 comments
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Admin    •    comment pinned    #
Possibly, redirect from different versions is configured incorrectly on doddlelearn.co.uk. In this case, use the links below:

http://doddlelearn.co.uk    https://doddlelearn.co.uk    http://www.doddlelearn.co.uk    https://www.doddlelearn.co.uk


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Guest    •   690 days ago  # 21 June 2024 + 1 -

How much money have you been scammed from? Surely they can't get away with this. It is theft.
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Guest    •   749 days ago  # 23 April 2024 + 1 -

If you go to the Citizens Advice Bureau, they can report Doddle to the Trading Standards authority.
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Guest    •   781 days ago  # 21 March 2024 + 0 -
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Never any answers, no refunds, no service
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Guest    •   789 days ago  # 14 March 2024 + 0 -

Has anyone managed to get a full refund?
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Guest    •   848 days ago  # 15 Jan 2024 + 1 -
Liars

The phone lines still work if you phone them. I have been told on record it is being tested and it should be back by the end of January at the latest. If it isn't then I will be filing a report with Action Fraud due to this being a scam. I will believe it when I see it.
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Guest    •   881 days ago  # + 1 -
We need to get compensation

We need to find out from the insolvency service how we can get our money back. It’s disgusting how they’ve known the whole time that it was never coming back but happy to take our money as individual teachers. If anyone knows who to contact please post on here. I’ve tried to track down the director’s email but no luck. I’ve even thought about filing a police report as this is fraud. At no point were we told we would never get a service we paid for. It has been lies along.
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Guest    •   882 days ago  # + 2 -
Doddle remains down after months of false promises.

What is going on with Doddle? Promise after promise given about when the platform will be useable again. I'm assuming it won't be and if this is the case, when will we receive compensation/reimbursement for the months wasted subscribed? Does anyone know of another way to access Boardworks presentations?
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Guest    •   889 days ago  # + 3 -
Still down months later and many failed promises.

The site is still down despite being told (after many other promises) it would be ready in October and perhaps 'slip' into November. Well it's December now and it is still not working. They refuse to answer any emails. Is there a legal way we can get our money back?
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Guest    •   889 days ago  # + 0 -

The Director knows that the site has been down since June 2023, yet they are still actively selling subscriptions and taking peoples money.
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Guest    •   914 days ago  # + 0 -

Any updates from anybody?
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Guest    •   946 days ago  # + 0 -
Unbelievable

Surely we are just being fobbed off here? No longer Monday now, but October or November!
Email received today:
We would like to update you that our team are still working on fixing the Doddle Platform issues. It’s a complex process which involves collaboration with various technology partners.
Unfortunately, we have been advised that the process is not going to plan and looks like it might take most of October and possibly even slip into November.
We are extremely sorry for the inconvenience caused by this very prolonged and inexcusable system outage. We totally understand the unimaginable scale of disruption this has caused.
We are very sorry as we are unable to respond to email enquiries as prompt as we should. Once this issue is resolved, we will provide more information on the different options for compensation or cancellation. At the moment, please kindly bear with us for the poor communication.
We hope you will accept our sincere apologies. We will be in touch once the platform is live.
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Guest    •   950 days ago  # + 0 -

I email most days and get no reply. It is disgraceful how paying customers are being treated.
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Guest    •   952 days ago  # + 0 -

It's Monday again. Still no Doddle.
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Guest    •   957 days ago  # + 0 -
Still down. Really down.

Almost two weeks since last update, still not working, emails still inform that it will be fixed by Monday. They are not specifying which Monday. I think it might be a random Monday in 2057 at this point. Has the company gone under?
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Guest    •   971 days ago  # + 2 -
UK website down since end of June

Most recent email stated that the platform is ready to roll out but that they had a few teething problems so it might not have been ready by the end of the day on Monday just gone. It's Thursday and still no sign of it.
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Guest    •   974 days ago  # + 1 -

Same as below, if you get through you are told it will be working by Monday but it never is
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Guest    •   979 days ago  # + 1 -

The site has not been working since July. Every time we contact, are told it will be up by Monday. Monday never arrives.
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Guest    •   1008 days ago  # + 0 -
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It was down for more than a month. No response from the team. Need an update.
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Guest    •   1034 days ago  # + 0 -
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Unresponsive to issues
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Guest    •   1034 days ago  # + 1 -
Some information from the company would be helpful

How long is this going to go on? ££££ for a subscription which hasn’t been able to be used by any member of our school community for over 3 weeks. Contact and response is non existent. Parent, student or teacher - nobody can log in
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Guest    •   1043 days ago  # + 8 -
Not what it used to be...

The platform and company is not at all what it used to be. It was bought by individuals who have no experience in publishing. All of the people cared and who made Doddle what is was were made redundant. They are all still owed a lot of money, including a years worth of pension contributions. I'm sorry to be the bearer of bad news.
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Guest    •   1044 days ago  # + 1 -
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14 days without ability for staff or students to log in. No response to emails
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Guest    •   1044 days ago  # + 2 -
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14 days without the log in page being available. No response by email
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Guest    •   1045 days ago  # + 0 -
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Outdated and completely unreliable with no experienced support team available
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Guest    •   1047 days ago  # + 0 -

12 days down for log in
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Guest    •   1047 days ago  # + 0 -
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Still no ability for any teacher or pupils to log on ????
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Guest    •   1048 days ago  # + 0 -
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11 days down so far, don’t seem to care and no response when you try and contact them
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Guest    •   1048 days ago  # + 0 -

Login option for anyone still not working - 11 days now and no answers. No doubt no refunds for the expensive subscription either
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Guest    •   1048 days ago  # + 0 -
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Poor at fixing their issues
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Guest    •   1048 days ago  # + 0 -

Hasn't been working for days.
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Guest    •   1051 days ago  # + 0 -

Login page still not working on any device, can’t even get to put my details in. This is over a week now - come on Doddlelearn!
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Guest    •   1055 days ago  # + 0 -

Login still not working on any device or browser - 4 days now
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Guest    •   1057 days ago  # + 0 -

Same as others, login is not working regardless of the device or browser I use. Login details are correct, the page just is not working
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Guest    •   1057 days ago  # + 0 -
Doddle not logging in

Doddle not allowing me to login/ i have even requested a new password just to be on the safe side but still not logging in. i have tried several different devices so its not the password or my connection/ device
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Guest    •   1058 days ago  # + 2 -
Doddle not allowing to Login

Doddle is not working. It will not load no matter what device, internet or wifi. No other students from my school are getting in either. Tried putting in all possible passwords and and checked username many times yet it never worked.
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Guest    •   1058 days ago  # + 4 -
Can't login, and don't know why

I can't login, and I've not been given a reason why. It won't work on two devices and I haven't been given a password reset link yet. What should I do?
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