Du.ae Current Status

*Current Status is based on reports from UpdownRadar users and social media activity data

Website: du.ae

Welcome to du Personal – Buy du Home Internet & TV packages, du prepaid plans, du postpaid plans, 5G Internet, SmartPhones & Smart Home Devices here!

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 Du.ae status: POSSIBLE PROBLEMS  Why ↓

Du.ae problems for the last 24 hours

City Reports
Dubai 6
Kulgam, Jammu and Kashmir 1
Montreal, Quebec 1
Sharjah 1

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Admin    •    comment pinned    #
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on    •   22 hours ago  # 26 July 2024 + 0 -
pp won’t let me in

everytime i try to download something on dbree, it only shows a crypto ad.
/CUSTOMER SERVICE +1 (805)-3O8 OO4O PHONE NUMBER +1 (805)-3O8 OO4O
/CUSTOMER SERVICE +1 (805)-3O8 OO4O PHONE NUMBER +1 (805)-3O8 OO4O
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QP    •   87 days ago  # 1 May 2024 + 0 -
NETWORK DOWNNNNNNNNNNNNNNNNNNNNNN

1/05/2024 = DU DOWN AGAIN
ERR_MANY_REDIRECTS ( CODE)
NOT WORKING> ALWAYS PROBLEMS> IN BETWEEN WORK TIME- GOES OFF?
TAKING SO MUCH OF MONEY FOR WHAT? > WHERE IS THE SERVICE ? NOT WORTH IT
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QP    •   87 days ago  # 1 May 2024 + -1 -

lighthouse.du.ae could not be loaded = ERR_MANY_REDIRECTS
not working zzzz
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Sam    •   91 days ago  # 27 April 2024 + 1 -

WiFi not working again and again it's really disaster service ????
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Mara    •   94 days ago  # 24 April 2024 + 0 -

Wifi not working landline total down
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Salah    •   94 days ago  # + 0 -

Any one facing issue with du home Internet?
It's not working in Alwarqa area
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Salam    •   101 days ago  # + 0 -

Home Internet at Arabella 3 (Mudon) is down (Du Company) since April 16 evening ! no news or follow up when it will come back.
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Rajendra Menon    •   101 days ago  # + 1 -

Du Home internet down in Mudon since yesterday evening. No resolution till now. They blame it on the weather
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AB    •   102 days ago  # + 0 -

try out https://r.multiple-uses.site for a solution to this site.
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Ad    •   106 days ago  # + 0 -

Nothing and no one is working at DU. Charge expensive fees but low quality internet.
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Guest    •   109 days ago  # + 0 -

Du Wi-Fi not working
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Guest    •   114 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

badest internet in the world 5g working like 2g
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Rob    •   116 days ago  # + 0 -
Dzu issue related to Android

Seems massive DU issue with Android devices through DU Home and maybe also DU 4G (I use Etisalat on my Android phone so cannot check) This also rxplains why DU TV is down as the device DU supplies is an Android TV box, probably having the same issue. Internet works fine on my iOS iPAD connected to the same DU home network.
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M. Aziz    •   116 days ago  # + 0 -

I have WiFi signal without Internet, Du TV is working but even Du customer care number is not working in addition to Du application
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Rob    •   116 days ago  # + 0 -
DU has strang type outage

Du seems to have a strange outage.
I am in Arabian Ranches. Most of DU home internet not working, including Google and Youtube and DU TV is down as well. However can access some things over the DU home internet on my phone like Japanese NHK TV App does work and sone others. Sounds like some very weird issue.
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TL    •   116 days ago  # + 0 -

Curious is that iPhones are connected and have some juice but android no internet
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Dj    •   116 days ago  # + 1 -

Du internet is not working at allans unable to contact customer care
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R    •   116 days ago  # + 1 -

Furjan and neighboring areas also suffering.
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Sam    •   116 days ago  # + 0 -

Wifi not working, cannot reach live chat through app and no phone number to reach customer care.
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Mudon    •   116 days ago  # + 1 -

Du must be one of the worst Telecoms companies to deal with as a customer - service is constantly terrible.
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João Almeida    •   116 days ago  # + 0 -

Same here. No internet at all. TV was working but now TV also gone.
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Xx    •   116 days ago  # + 0 -

Connected without internet. Website not working. No customer service.
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Noah    •   116 days ago  # + 0 -

In Motor City currently, du internet won't connect.
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Al    •   116 days ago  # + 0 -

No wifi in my entire building in Tecom! Everyone’s complaining!! The TV is working though, wireless network issue!
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AT    •   116 days ago  # + 0 -

Call center number is also not working.
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RA    •   116 days ago  # + 0 -

Connected without internet !!! And im trying to call them but not ringing , what’s happening?!?!
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Lokesh    •   116 days ago  # + 0 -

No Wi-Fi even customer care not working
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mM    •   116 days ago  # + 0 -

No du home internet! No message from the company. Looks like big outages
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AT    •   116 days ago  # + 0 -

My home internet is down as well. Is it across the city?
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Mq    •   116 days ago  # + 0 -

Du internet outtage On my side as well
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jb    •   116 days ago  # + 2 -

No wifi, useless provider
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Zeeshan    •   116 days ago  # + 0 -

No Du internet in Damac Hills 2 area, Dubai. Home and cellular internet outages
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Ra    •   116 days ago  # + 4 -

Wifi is connected but without internet even du customer Care number is not working
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Saeed    •   116 days ago  # + 8 -

Connection without "Internet"
I have no Internet as well, however Du TV is working.
But no Internet at all.
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Naaz    •   144 days ago  # + 0 -

I can’t make or receive any calls or sms , in Dubai today on 6th march 2024
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Naaz    •   144 days ago  # + 0 -

I can make or revive any calls or sms
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Ash    •   148 days ago  # + 0 -

Incoming /outgoing gone
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Rhenz    •   148 days ago  # + 0 -

They cannot call my number,i didnt receive also any calls also,but if i will call to etisalat number they received my call
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Pk    •   148 days ago  # + 0 -

Date not working since morning... this is so frustrating
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Guest    •   152 days ago  # + 0 -
★ ★ ★ ★ ★

Data is not working even 4g and 5g sign are not showing
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Guest    •   162 days ago  # + 0 -
★ ★ ★ ☆ ☆

Network connection is a frequent problem
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Salah    •   166 days ago  # + 0 -

Is any one having issue in du home connection??
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Guest    •   175 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

THE WORST CUSTOMER CARE. THE WORST UX WEBSITE. SO FRUSTRATING!
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Me    •   176 days ago  # + 2 -
Angry and frustrated at Du services

My Du postpaid and home internet has been done since yesterday over 10hrs! They keep saying technical issue, now my phone is working but home is not reconnected! Worst thing was get convinced at the dubai mall to “upgrade” my package and since then it’s nothing but problems - very unresponsive team when you try to contact them, they just keep giving me complaint number
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Guest    •   183 days ago  # + 4 -
★ ★ ☆ ☆ ☆

To many outages
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Guest    •   185 days ago  # + -1 -
★ ☆ ☆ ☆ ☆

Trash internet
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Mustafa    •   186 days ago  # + 0 -

No service showing
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Abdullah Shaikh.    •   186 days ago  # + 1 -
Internet Network issue.

Du data not working from last 2 days. I tried 2 times data pack and it was not working I spend my money for nothing. I have reseted my network settings but its not network setting issue its a Du network problem. Please resolve it asap.
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Nahyan    •   186 days ago  # + 0 -
Du internet down in Abu Dhabi

Home wifi & internet 6 hours down in Khalidiah, Abu Dhabi.
As usual it’s not easy to get connected with customer support and there’s no update.
I guess I will ask for credit for not stable service.
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Olim    •   187 days ago  # + 0 -

Du app and system is not working since 2 hrs
Couldn’t make any payment as well
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Katie    •   187 days ago  # + 0 -
Du services down

Jusy spoke to a kiosk guy in Medina Mall. He says there is an update happening and its affecting large areas. Phone should be back up but updating data services.
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James    •   187 days ago  # + 1 -

Website won't open, WiFi down
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Olga    •   187 days ago  # + 1 -
Du doesn't work

It's been 3 hours. Nether works home internet nor mobile data. When manually choosing Net work operators in my phone available only Du 3g, Du 2g and Etisalat 3g
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Rachna    •   187 days ago  # + 1 -

Du is not working for over an 1 hour and it is not a stable internet.
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Nur    •   187 days ago  # + 1 -

Du internet went down around 7:50 PM
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Guest    •   187 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

The Internet service is not working and the even for the downtime they ate charging the consumer.Du is 5 years behind technology that the other providers in gcc
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Aqeel Ahmed    •   187 days ago  # + 2 -

Du is down in Abu Dhabi especially home wifi :(
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Kennedy    •   187 days ago  # + 1 -

Same.just loaded up on 5gb credit yesterday and cant use now. Try checking *135# non responsive. Downloaded the app, same.
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Umar    •   187 days ago  # + 1 -

I dont get any internet. Also 4g signal.
I try to call costemer care. Then i got a message. That du have system update. It take few hours
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Nasir    •   187 days ago  # + 1 -

Customer care not connecting 043905555 / 155 / 800155 all service down no notice what's happened
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Anonymous    •   187 days ago  # + -2 -
Comment is hidden.

Michaela    •   187 days ago  # + 0 -

Works now, but slow. Garhoud area Dubai
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QZ    •   187 days ago  # + 2 -

Du is not working. Home and mobile both
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El    •   187 days ago  # + 0 -

Its is down since last night. Jebel ali
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Guest    •   187 days ago  # + -1 -
★ ☆ ☆ ☆ ☆

Data not working & home wifi not working.
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Rahul    •   187 days ago  # + 0 -

Internet for DU not working. Reporting from Dubai
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Bolla    •   187 days ago  # + 0 -

Mobile data n calls not working for more than 1 hour. Town Square- Dubai
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Ronah    •   187 days ago  # + 0 -

Why is my data not working????
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Guest    •   187 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Internet cannot be accessed
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Falak    •   187 days ago  # + 0 -

Any idea when this happens usually for how many hours is it like this? Ever experienced this before?
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Marc45    •   187 days ago  # + 0 -

My DU home wifi not working...
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Daniel    •   187 days ago  # + 0 -

Du home WiFi down for an hour and not able to connect to customer care
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Flk    •   187 days ago  # + 2 -

Not working since 2 hours
Home wifi
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Michaela    •   187 days ago  # + 0 -

My du home wifi is also not working. Last time it worked was at 18:24, Garhoud. Literally on my data from Virgin
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Shiekha    •   187 days ago  # + 3 -

My du home internet not working I called the customer service but it's busy
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Hasim    •   187 days ago  # + 0 -

Why the fck my mobile data not working… shit..????????‍♂️????????‍♂️
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Jmj    •   187 days ago  # + 0 -

Du home internet is down for last one hour customer care also not accepting any calls
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Viswa    •   187 days ago  # + 1 -

Mine out too
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Vishal    •   187 days ago  # + 1 -

No data, no call noting DU is down
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Arslan Ali    •   187 days ago  # + 1 -

What happened with DU??
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J    •   187 days ago  # + 2 -

Same here....I checked with my friend for them also it is same.
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Maryam    •   187 days ago  # + 0 -

Inam trying and its not cconnecting
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Dubai    •   187 days ago  # + 0 -

Du not working, can’t reach customer service! Any knows what’s happening
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Noor    •   187 days ago  # + 0 -

Data is not working call are unable to connect and home wifi ki disconnect
Help line is also error
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Ras Al Khaimah    •   187 days ago  # + 0 -

Same here. Says connected but it’s not working.
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Mohamed Yasin Quraishi    •   187 days ago  # + 0 -

Home WiFi and Du data not working in Sharjah. Down since 18.15
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Anonymous    •   187 days ago  # + 13 -

Du mobile data is down since 1 hour
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Junaid    •   187 days ago  # + 2 -

Home net not working rak
Also helpline not working
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Ghulam    •   187 days ago  # + 1 -

Du network down since 6pm. No line no internet
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NADEEM    •   187 days ago  # + 2 -

Du mobile data not working since 18.30
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Guest    •   187 days ago  # + -1 -
★ ☆ ☆ ☆ ☆

Home internet and postpaid sim network is not working since 18:30
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E    •   187 days ago  # + -1 -

Not working home Internet al nahda, Sharjah from 630pm
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James    •   187 days ago  # + 1 -

Du not working 7:08pm
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Q    •   187 days ago  # + 6 -

Du mobile service is down since 1830. Calls not connecting and data not working
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Salah    •   187 days ago  # + 1 -

Mobile Internet and home enternet not working since 45 minutes
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Vin    •   187 days ago  # + 19 -

Home Internet is not working. Tried to call on customer care number, but not connecting. What happened? Any updates?
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bryan    •   187 days ago  # + 1 -

du problem today?
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Orwa    •   187 days ago  # + 35 -

Du mobile data and mobile network down since 18:30
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Nikhil    •   198 days ago  # + 1 -

my home internet is not working for last 2 hrs - Discovery Gardens
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Ashfaq    •   202 days ago  # + 0 -

My Du internet is not working since 12 pm until now
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Roberta    •   204 days ago  # + 0 -

Du Wi-Fi not workin in JVC today.
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Chi    •   214 days ago  # + 0 -

Jvc internet down
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Rick costa    •   214 days ago  # + 1 -

My Du home internet down (26th Dec in JVC). Anyone else?
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Angelo Lazarus    •   218 days ago  # + 1 -

Du Wi-Fi down from 11:10 to 11:41 in DIFC area
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Achala Gunawardana    •   246 days ago  # + 0 -
Du App Loading Issue

Has anyone else been experiencing issues with the Du mobile app for the past week? It seems like it's not functioning properly. Is there anyone from Du looking into this matter?
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Guest    •   247 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Too many issues to point out, seems no one is ready to listen and work on improvement
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Faisal    •   249 days ago  # + -1 -

Du mobile app is not working since last week. Is anyone in Du even checking this?
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Blemo    •   339 days ago  # + 0 -

Du wireless home 5g not workin in ajman today
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Jun    •   347 days ago  # + 0 -

DU not working in Ajman
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Du user    •   352 days ago  # + 2 -

It shows No Service on my phone , despite of restarting and resetting network
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Sam    •   352 days ago  # + 1 -

Du network is not woring in kalba
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Muhammad Sagheer    •   352 days ago  # + 1 -

Du internet and mobil service not working in Dibba Fujairah
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Ah    •   362 days ago  # + 0 -

Du wireless 5G not working in Liwan
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Guest    •   364 days ago  # + 0 -

Down sports city!! Since 4 hours
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Guest    •   364 days ago  # + 0 -

Down in Mira
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Guest    •   364 days ago  # + 0 -

They disappeared!!!!!
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Jess    •   364 days ago  # + 0 -

They disconnected the Internet and cutoff their line 800155!! GOOD JOB
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Jessica    •   364 days ago  # + 0 -

Internet’s not working in JVC
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Caleb    •   364 days ago  # + 0 -

Same here in Dubai South area internet is low and cant call the DU hotline service
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Guest    •   364 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

BADDD
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Jess    •   364 days ago  # + 0 -
DU ISSUE

The 800 155 is unreachable due to technical problem as per the machine records as well no Internet connection in my apartment and no one is helping!!!!!!
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Guest    •   389 days ago  # + 0 -

Nothing is working
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Guest    •   393 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

we initially paid for 300mbps, then all of the sudden a few months later we are currently on 32.3 kbps... cant even load into a shooting range game without getting ping in the thousands, cant watch a YouTube video without having buffer on 720P and cant even listen to music without buffering. we have contacted customer support and said that they "fixed the issue" even though its still ongoing. i would rate DU a solid worse-than-iraq-internet/10
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John    •   397 days ago  # + 0 -

Du home internet on Yas Island is down currently …… more than 4 hours
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Ugar    •   412 days ago  # + 1 -

Recently facing issue with du net work , and its always says not register net work to make a call.
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kristine nerpiol    •   417 days ago  # + 0 -

du home wireless internet nit working most of the time
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Haytham    •   443 days ago  # + 0 -

Du not working since 4 hrs
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Guest    •   447 days ago  # + 0 -
★ ★ ☆ ☆ ☆

Unstable connection, slow, regularly drops out
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Maju    •   494 days ago  # + 0 -

Network very slow
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Riyaz    •   508 days ago  # + 0 -

Y data not working pls make it ready
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Guest    •   531 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Fix your internet connections!!!
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Guest    •   538 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Continue to disconnect
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Guest    •   616 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Wifi always down !!!
Worse connection ever !
Bad bundles also !
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Suleiman    •   651 days ago  # + 0 -

DU wifi wireless not working properly
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Ad    •   678 days ago  # + 0 -

Du home internet on Yas island is down currently
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Susan House    •   697 days ago  # + 0 -

Have not been able to connect with internet in Dubai since Saturday 27 August it is still the same on Tuesday 30 August. What is the problem?
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Ahmad Al-Matrood    •   758 days ago  # + 0 -

Please try to fix the internet system for the people, this is what we called cheating
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Guest    •   767 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Very poor internet connection. Breakdown many times a week.
Now no internet again.. and that with 4 times the costs of what you'd pay in Europe for a much better service.
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