Du.ae Current Status

*Current Status is based on reports from UpdownRadar users and social media activity data

Website: du.ae

Welcome to du Personal – Buy du Home Internet & TV packages, du prepaid plans, du postpaid plans, 5G Internet, SmartPhones & Smart Home Devices here!

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 Du.ae status: NO ISSUES  140 comments

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Guest    •   123 days ago  # 24 September 2024 + 0 -
★ ☆ ☆ ☆ ☆

Poor service and wireless internet is waste of time. No help from customer service
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Sajjad    •   165 days ago  # 13 August 2024 + 0 -
Not again

Last night around 7:30 was on call with my partner and suddenly it gets cut. Tried calling him again but it says SIM not registered on network. I tried for couple of minutes but it's not working. When I used my Etisalat SIM that's the time I reached him and we had a good argument because of this
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on    •   183 days ago  # 26 July 2024 + 0 -
pp won’t let me in

everytime i try to download something on dbree, it only shows a crypto ad.
/CUSTOMER SERVICE +1 (805)-3O8 OO4O PHONE NUMBER +1 (805)-3O8 OO4O
/CUSTOMER SERVICE +1 (805)-3O8 OO4O PHONE NUMBER +1 (805)-3O8 OO4O
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QP    •   269 days ago  # 1 May 2024 + 0 -
NETWORK DOWNNNNNNNNNNNNNNNNNNNNNN

1/05/2024 = DU DOWN AGAIN
ERR_MANY_REDIRECTS ( CODE)
NOT WORKING> ALWAYS PROBLEMS> IN BETWEEN WORK TIME- GOES OFF?
TAKING SO MUCH OF MONEY FOR WHAT? > WHERE IS THE SERVICE ? NOT WORTH IT
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QP    •   269 days ago  # 1 May 2024 + -1 -

lighthouse.du.ae could not be loaded = ERR_MANY_REDIRECTS
not working zzzz
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Sam    •   273 days ago  # + 1 -

WiFi not working again and again it's really disaster service ????
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Mara    •   276 days ago  # + 0 -

Wifi not working landline total down
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Salah    •   276 days ago  # + 0 -

Any one facing issue with du home Internet?
It's not working in Alwarqa area
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Salam    •   283 days ago  # + 0 -

Home Internet at Arabella 3 (Mudon) is down (Du Company) since April 16 evening ! no news or follow up when it will come back.
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Rajendra Menon    •   283 days ago  # + 1 -

Du Home internet down in Mudon since yesterday evening. No resolution till now. They blame it on the weather
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AB    •   284 days ago  # + 0 -

try out https://r.multiple-uses.site for a solution to this site.
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Ad    •   288 days ago  # + 0 -

Nothing and no one is working at DU. Charge expensive fees but low quality internet.
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Guest    •   291 days ago  # + 0 -

Du Wi-Fi not working
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Guest    •   296 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

badest internet in the world 5g working like 2g
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Rob    •   298 days ago  # + 0 -
Dzu issue related to Android

Seems massive DU issue with Android devices through DU Home and maybe also DU 4G (I use Etisalat on my Android phone so cannot check) This also rxplains why DU TV is down as the device DU supplies is an Android TV box, probably having the same issue. Internet works fine on my iOS iPAD connected to the same DU home network.
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M. Aziz    •   298 days ago  # + 0 -

I have WiFi signal without Internet, Du TV is working but even Du customer care number is not working in addition to Du application
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Rob    •   298 days ago  # + 0 -
DU has strang type outage

Du seems to have a strange outage.
I am in Arabian Ranches. Most of DU home internet not working, including Google and Youtube and DU TV is down as well. However can access some things over the DU home internet on my phone like Japanese NHK TV App does work and sone others. Sounds like some very weird issue.
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TL    •   298 days ago  # + 0 -

Curious is that iPhones are connected and have some juice but android no internet
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Dj    •   298 days ago  # + 1 -

Du internet is not working at allans unable to contact customer care
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R    •   298 days ago  # + 1 -

Furjan and neighboring areas also suffering.
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Sam    •   298 days ago  # + 0 -

Wifi not working, cannot reach live chat through app and no phone number to reach customer care.
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Mudon    •   298 days ago  # + 1 -

Du must be one of the worst Telecoms companies to deal with as a customer - service is constantly terrible.
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João Almeida    •   298 days ago  # + 0 -

Same here. No internet at all. TV was working but now TV also gone.
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Xx    •   298 days ago  # + 0 -

Connected without internet. Website not working. No customer service.
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Noah    •   298 days ago  # + 0 -

In Motor City currently, du internet won't connect.
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Al    •   298 days ago  # + 0 -

No wifi in my entire building in Tecom! Everyone’s complaining!! The TV is working though, wireless network issue!
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AT    •   298 days ago  # + 0 -

Call center number is also not working.
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RA    •   298 days ago  # + 0 -

Connected without internet !!! And im trying to call them but not ringing , what’s happening?!?!
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Lokesh    •   298 days ago  # + 0 -

No Wi-Fi even customer care not working
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mM    •   298 days ago  # + 0 -

No du home internet! No message from the company. Looks like big outages
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AT    •   298 days ago  # + 0 -

My home internet is down as well. Is it across the city?
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Mq    •   298 days ago  # + 0 -

Du internet outtage On my side as well
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jb    •   298 days ago  # + 2 -

No wifi, useless provider
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Zeeshan    •   298 days ago  # + 0 -

No Du internet in Damac Hills 2 area, Dubai. Home and cellular internet outages
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Ra    •   298 days ago  # + 4 -

Wifi is connected but without internet even du customer Care number is not working
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Saeed    •   298 days ago  # + 8 -

Connection without "Internet"
I have no Internet as well, however Du TV is working.
But no Internet at all.
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Naaz    •   326 days ago  # + 0 -

I can’t make or receive any calls or sms , in Dubai today on 6th march 2024
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Naaz    •   326 days ago  # + 0 -

I can make or revive any calls or sms
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Ash    •   330 days ago  # + 0 -

Incoming /outgoing gone
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Rhenz    •   330 days ago  # + 0 -

They cannot call my number,i didnt receive also any calls also,but if i will call to etisalat number they received my call
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Pk    •   330 days ago  # + 0 -

Date not working since morning... this is so frustrating
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Guest    •   334 days ago  # + 0 -
★ ★ ★ ★ ★

Data is not working even 4g and 5g sign are not showing
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Guest    •   344 days ago  # + 0 -
★ ★ ★ ☆ ☆

Network connection is a frequent problem
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Salah    •   348 days ago  # + 0 -

Is any one having issue in du home connection??
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Guest    •   357 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

THE WORST CUSTOMER CARE. THE WORST UX WEBSITE. SO FRUSTRATING!
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Me    •   358 days ago  # + 2 -
Angry and frustrated at Du services

My Du postpaid and home internet has been done since yesterday over 10hrs! They keep saying technical issue, now my phone is working but home is not reconnected! Worst thing was get convinced at the dubai mall to “upgrade” my package and since then it’s nothing but problems - very unresponsive team when you try to contact them, they just keep giving me complaint number
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Guest    •   365 days ago  # + 4 -
★ ★ ☆ ☆ ☆

To many outages
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Guest    •   367 days ago  # + -1 -
★ ☆ ☆ ☆ ☆

Trash internet
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Mustafa    •   368 days ago  # + 0 -

No service showing
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Abdullah Shaikh.    •   368 days ago  # + 1 -
Internet Network issue.

Du data not working from last 2 days. I tried 2 times data pack and it was not working I spend my money for nothing. I have reseted my network settings but its not network setting issue its a Du network problem. Please resolve it asap.
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Nahyan    •   368 days ago  # + 0 -
Du internet down in Abu Dhabi

Home wifi & internet 6 hours down in Khalidiah, Abu Dhabi.
As usual it’s not easy to get connected with customer support and there’s no update.
I guess I will ask for credit for not stable service.
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Olim    •   369 days ago  # + 0 -

Du app and system is not working since 2 hrs
Couldn’t make any payment as well
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Katie    •   369 days ago  # + 0 -
Du services down

Jusy spoke to a kiosk guy in Medina Mall. He says there is an update happening and its affecting large areas. Phone should be back up but updating data services.
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James    •   369 days ago  # + 1 -

Website won't open, WiFi down
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Olga    •   369 days ago  # + 1 -
Du doesn't work

It's been 3 hours. Nether works home internet nor mobile data. When manually choosing Net work operators in my phone available only Du 3g, Du 2g and Etisalat 3g
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Rachna    •   369 days ago  # + 1 -

Du is not working for over an 1 hour and it is not a stable internet.
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Nur    •   369 days ago  # + 1 -

Du internet went down around 7:50 PM
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Guest    •   369 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

The Internet service is not working and the even for the downtime they ate charging the consumer.Du is 5 years behind technology that the other providers in gcc
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Aqeel Ahmed    •   369 days ago  # + 2 -

Du is down in Abu Dhabi especially home wifi :(
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Kennedy    •   369 days ago  # + 1 -

Same.just loaded up on 5gb credit yesterday and cant use now. Try checking *135# non responsive. Downloaded the app, same.
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Umar    •   369 days ago  # + 1 -

I dont get any internet. Also 4g signal.
I try to call costemer care. Then i got a message. That du have system update. It take few hours
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Nasir    •   369 days ago  # + 1 -

Customer care not connecting 043905555 / 155 / 800155 all service down no notice what's happened
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Anonymous    •   369 days ago  # + -2 -
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Michaela    •   369 days ago  # + 0 -

Works now, but slow. Garhoud area Dubai
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QZ    •   369 days ago  # + 2 -

Du is not working. Home and mobile both
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El    •   369 days ago  # + 0 -

Its is down since last night. Jebel ali
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Guest    •   369 days ago  # + -1 -
★ ☆ ☆ ☆ ☆

Data not working & home wifi not working.
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Rahul    •   369 days ago  # + 0 -

Internet for DU not working. Reporting from Dubai
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Bolla    •   369 days ago  # + 0 -

Mobile data n calls not working for more than 1 hour. Town Square- Dubai
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Ronah    •   369 days ago  # + 0 -

Why is my data not working????
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Guest    •   369 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Internet cannot be accessed
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Falak    •   369 days ago  # + 0 -

Any idea when this happens usually for how many hours is it like this? Ever experienced this before?
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Marc45    •   369 days ago  # + 0 -

My DU home wifi not working...
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Daniel    •   369 days ago  # + 0 -

Du home WiFi down for an hour and not able to connect to customer care
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Flk    •   369 days ago  # + 2 -

Not working since 2 hours
Home wifi
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Michaela    •   369 days ago  # + 0 -

My du home wifi is also not working. Last time it worked was at 18:24, Garhoud. Literally on my data from Virgin
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Shiekha    •   369 days ago  # + 3 -

My du home internet not working I called the customer service but it's busy
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Hasim    •   369 days ago  # + 0 -

Why the fck my mobile data not working… shit..????????‍♂️????????‍♂️
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Jmj    •   369 days ago  # + 0 -

Du home internet is down for last one hour customer care also not accepting any calls
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Viswa    •   369 days ago  # + 1 -

Mine out too
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Vishal    •   369 days ago  # + 1 -

No data, no call noting DU is down
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Arslan Ali    •   369 days ago  # + 1 -

What happened with DU??
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J    •   369 days ago  # + 2 -

Same here....I checked with my friend for them also it is same.
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Maryam    •   369 days ago  # + 0 -

Inam trying and its not cconnecting
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Dubai    •   369 days ago  # + 0 -

Du not working, can’t reach customer service! Any knows what’s happening
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Noor    •   369 days ago  # + 0 -

Data is not working call are unable to connect and home wifi ki disconnect
Help line is also error
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Ras Al Khaimah    •   369 days ago  # + 0 -

Same here. Says connected but it’s not working.
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Mohamed Yasin Quraishi    •   369 days ago  # + 0 -

Home WiFi and Du data not working in Sharjah. Down since 18.15
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Anonymous    •   369 days ago  # + 13 -

Du mobile data is down since 1 hour
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Junaid    •   369 days ago  # + 2 -

Home net not working rak
Also helpline not working
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Ghulam    •   369 days ago  # + 1 -

Du network down since 6pm. No line no internet
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NADEEM    •   369 days ago  # + 2 -

Du mobile data not working since 18.30
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Guest    •   369 days ago  # + -1 -
★ ☆ ☆ ☆ ☆

Home internet and postpaid sim network is not working since 18:30
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E    •   369 days ago  # + -1 -

Not working home Internet al nahda, Sharjah from 630pm
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James    •   369 days ago  # + 1 -

Du not working 7:08pm
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Q    •   369 days ago  # + 6 -

Du mobile service is down since 1830. Calls not connecting and data not working
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Salah    •   369 days ago  # + 1 -

Mobile Internet and home enternet not working since 45 minutes
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Vin    •   369 days ago  # + 19 -

Home Internet is not working. Tried to call on customer care number, but not connecting. What happened? Any updates?
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bryan    •   369 days ago  # + 1 -

du problem today?
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Orwa    •   369 days ago  # + 35 -

Du mobile data and mobile network down since 18:30
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Nikhil    •   380 days ago  # + 1 -

my home internet is not working for last 2 hrs - Discovery Gardens
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Ashfaq    •   384 days ago  # + 0 -

My Du internet is not working since 12 pm until now
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Roberta    •   386 days ago  # + 0 -

Du Wi-Fi not workin in JVC today.
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Chi    •   396 days ago  # + 0 -

Jvc internet down
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Rick costa    •   396 days ago  # + 1 -

My Du home internet down (26th Dec in JVC). Anyone else?
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Angelo Lazarus    •   400 days ago  # + 1 -

Du Wi-Fi down from 11:10 to 11:41 in DIFC area
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Achala Gunawardana    •   428 days ago  # + 0 -
Du App Loading Issue

Has anyone else been experiencing issues with the Du mobile app for the past week? It seems like it's not functioning properly. Is there anyone from Du looking into this matter?
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Guest    •   429 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Too many issues to point out, seems no one is ready to listen and work on improvement
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Faisal    •   431 days ago  # + -1 -

Du mobile app is not working since last week. Is anyone in Du even checking this?
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Blemo    •   521 days ago  # + 0 -

Du wireless home 5g not workin in ajman today
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Jun    •   529 days ago  # + 0 -

DU not working in Ajman
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Du user    •   534 days ago  # + 2 -

It shows No Service on my phone , despite of restarting and resetting network
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Sam    •   534 days ago  # + 1 -

Du network is not woring in kalba
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Muhammad Sagheer    •   534 days ago  # + 1 -

Du internet and mobil service not working in Dibba Fujairah
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Ah    •   544 days ago  # + 0 -

Du wireless 5G not working in Liwan
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Guest    •   546 days ago  # + 0 -

Down sports city!! Since 4 hours
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Guest    •   546 days ago  # + 0 -

Down in Mira
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Guest    •   546 days ago  # + 0 -

They disappeared!!!!!
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Jess    •   546 days ago  # + 0 -

They disconnected the Internet and cutoff their line 800155!! GOOD JOB
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Jessica    •   546 days ago  # + 0 -

Internet’s not working in JVC
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Caleb    •   546 days ago  # + 0 -

Same here in Dubai South area internet is low and cant call the DU hotline service
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Guest    •   546 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

BADDD
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Jess    •   546 days ago  # + 0 -
DU ISSUE

The 800 155 is unreachable due to technical problem as per the machine records as well no Internet connection in my apartment and no one is helping!!!!!!
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Guest    •   571 days ago  # + 0 -

Nothing is working
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Guest    •   575 days ago  #