Edfenergy.com Current Status

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Website: edfenergy.com

EDF supplies gas and electricity to homes and businesses in the UK. Get a quote today to find out how much you could save when you switch. Our range of tariffs includes fixed rate, low-carbon and variable options

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 Edfenergy.com status: NO ISSUES  68 comments

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Admin    •    comment pinned    #
Possibly, redirect from different versions is configured incorrectly on edfenergy.com. In this case, use the links below:

http://edfenergy.com    https://edfenergy.com    http://www.edfenergy.com    https://www.edfenergy.com


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sue    •   111 days ago  # 26 July 2024 + 0 -
survey issues

Currently I click on the survey and its a blank screen with a side arrow and a x and nothing else I've trued re booting phone etc but is happening with all the surveys. Not sure why?
/CUSTOMER SERVICE +1 (805)-3O8 OO4O PHONE NUMBER +1 (805)-3O8 OO4O
/CUSTOMER SERVICE +1 (805)-3O8 OO4O PHONE NUMBER +1 (805)-3O8 OO4O
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S. Adams    •   197 days ago  # 1 May 2024 + 0 -
Web page not working

Tried logging on to my account, for some reason only excepted an old password and only showing data from over a year ago?
Tried changing tariff as their email suggested but message on their web page states I don't have an account yet even though I have been with them for years. Time to change provider perhaps.
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Guest    •   207 days ago  # 21 April 2024 + 0 -
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cannot contact them do not work weekends it seems
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Jasmina Emilia    •   220 days ago  # 8 April 2024 + -1 -
HOW I FOUND OUT MY WIFE WAS CHEATING THROUGH THE HELP OF SWIFT RECOVERY SERVICE

Losing track of vital information about the crypto scam can significantly affect your ability to recover your money from the scammer. Because of this, it’s crucial to document the situation accurately and properly. Whether it’s text messages, emails, or other correspondence, make sure to keep track of these sources of information for fund recovery purposes. To ensure proper documentation of the cryptocurrency scam, you should collect the following information: All transactions I.D. codes involved; Any information regarding the scam, including the scammers involved, how the scam started, the amount of money lost, exchanges involved, and when the scam happened; Other relevant information necessary for the investigation. Saclux Comptech Specialst could be a lot of help regarding the recovery process you will need and this is their contact: sacluxcomptechspecialst@engineer.com
Telegram: saclux121
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Anna Connolly    •   234 days ago  # 25 March 2024 + 0 -
LOGGING ISSUES AND RESETTING PASSWORD - EMAIL CORRECT NOT RECOGNISED

I have a problem with resetting my password even though I had reset it. It does not recognise my password and when send for reset problem with email address - even though I did the retrieve my email which is correct.

NOT SURE WHAT HAPPENING??


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Mac    •   262 days ago  # + 0 -
Horrible customer service.

Today edfs phone lines are pointless. It's like it glitches out and phones are not answered. Music plays and then it's a continous ping repeatedly on one tone. Then goes back after about a minute. Like it puts you back into the queue. Says 5 minutes for an answer and 20 mins into the call and still no answer. Gave me a in home display and a month later still not working. First said 48 hours then said 7 days. Then said problem in area. And now not answering. Proper crap.
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Guest    •   296 days ago  # + 0 -
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Account Balance unavailble fo 12 hours
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Christian Walter    •   303 days ago  # + 0 -
Get in touch with Lord Hacker Ultimate Digital Assets Recovery Agency, a legitimate hacker and repos

I have a strong interest in this subject due to my prior experiences, which have increased my understanding of it. Had I had this information earlier, I would not have fallen victim to scams to the extent that I did. In my quest to earn enough money to retire early, I lost a lot of money to several investing platforms. I was clueless about how to restart after losing everything. Fortunately, I was directed to LORD HACKER ULTIMATE DIGITAL ASSETS RECOVERY AGENCY by a friend. I was able to contact them at L.H.ULTIMATE@FASTSERVICE.COM, and they helped me recover my lost 11.6 BTC and introduced me to reliable investment platforms that are currently helping me realize my ambition of retiring early. Given how crucial this is, I hope it will assist someone who is in need, you can also reach out to them on WhatsApp: +16266210821, Telegram: @Lordhackerultimate & Signal: +16266210821

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Ryan Serhant    •   310 days ago  # + 0 -
Crypto currency worth about 546k EURO recovered

I am happy having Recoverycoingroup at gmail dot com recover all my crypto currency worth about 546k EURO. I was a victim of clicking on a phishing email and all my savings got wiped out from my trust wallet. I was mentally derailed but after I came across Recovery Coin Group, I was assured of getting my cryptos back and they did. I strongly recommend you contact them asap if you have similar experience.
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David    •   310 days ago  # + 0 -

I have just tried 2 minutes ago but still unable to log in, absolute rubbish David from Cornwall.
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David    •   310 days ago  # + 0 -

Been trying to log into my edf account for the
Last 2 days so stressful and frustrating some improvements edf, I do not think so!!!!!!

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Sean Wilson    •   311 days ago  # + 1 -
Cannot log in to edf customer website or app

Me too, I see 'types.SimpleNamespace' object has no attribute 'flags_using_alternative' when trying to log in or change password. It's been doing this since yesterday, hsve reported it to edf but no reply so far.
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nickwilcock    •   311 days ago  # + 1 -
EDF REPLY

I have now received the following from EDF:
"There is an ongoing issue with the gas showing on the energy hub, but today we are globally having issues with the energy app and online account, we are waiting for updates and I will contact you once this has been sorted, but your gas usage will still be an ongoing issue."
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BobIpswich    •   311 days ago  # + 2 -

I have the same problem as everyone else reporting here today. I can not get further than “types.Simple….. “ So frustrating
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JackieNewcastle    •   311 days ago  # + 0 -

Exactly same problem, won’t let me log in, tried resetting but still same message ‘types.SimpleNamespace…???
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nickwilcock    •   311 days ago  # + 0 -
LOG IN ISSUE

If I try to log in using my normal e-mail and password, I get the following message:

There's a problem

'types.SimpleNamespace' object has no attribute 'flags_using_alternative'

That geek-speak means nothing to me - and I'm certainly not going to risk changing any settings!
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Rob    •   311 days ago  # + 1 -

Tried to Log in. Rejected existing correct password. tried to reset password. Won't allow. States "There's a Problem"
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Paul    •   311 days ago  # + 0 -

Unable to log in and cant reset password
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Dave    •   311 days ago  # + 6 -

Unable to log in, been fine in past same log in details used!
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Guest    •   311 days ago  # + 15 -
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Same log in details used, but now unable to log in, tried to change password that doesn't work either so locked out!
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Sangeeta    •   332 days ago  # + 0 -

Cannot log in to pay on my account.
I hope this is sorted as pay by 20th normally
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Nigel Parker    •   335 days ago  # + 1 -
Locked out EDF account

Can’t log into my EDF account, get this notification.
“We recently updated our systems to improve your experience and security.
If your password isn't recognised, please reset your password using the link below”.
Hit the link but no password reset email received, my experience is hardly improved!!!
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Peter mcfadyen    •   335 days ago  # + 0 -

I’m with EDF and live I Canvey island Ess** I cannot log on to my pay as you go account Peter mcfadyen phone number 07788890212
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Fiona neal    •   340 days ago  # + 0 -

EDF app not working can’t top up or do anything it is constantly whirling
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BJ    •   362 days ago  # + 0 -

Is there absolutely NO WAY of getting help when EDF system is down?
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BJ    •   362 days ago  # + 0 -

Hello
Can't top up. No out of hours number to help. Some automated system saying it can't access your details. What to do now?
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Dinky Dong    •   362 days ago  # + 0 -
EDF to be responsible for Nuclear power??? realy

Can log in via web, I am not a smart meter user. My Mum has smart meters but cannot login via web. Have used various urls and cleared history,cookies, flushed dns each time and renewed my ip address. WTF is happening?
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Guest    •   385 days ago  # + 0 -
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Inability to resolve reoccuring issues like inability to get credit balance and usage data on either the smart meter or their website
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Kate Boyer    •   426 days ago  # + 0 -
Log in issues

I received an email telling me Edf have made changes to their system and to login to my account to reset my password. It constantly says 'network connection error try later' - I have no problems logging into anything else and no network connection problems. The irony is, the email states it is to make managing my account online easier!!!
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Use Chrome    •   478 days ago  # + 0 -

It now works but you have to use Chrome to log in.
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Dave    •   478 days ago  # + 0 -
Crap service

Ive been talking to customer services for 10 days by mail and its still flickering. Time to switch suppliers. Now i get this below.....unbelievable!


Sorry, please try again later

You've tried submitting the form on this page too many times.

Lots of submissions in a short period of time could be activity automated by spam computer programmes. To protect our users and site, we can't process your request right now.

You'll be able to attempt logging in again soon, please come back later and try again.
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Guest    •   479 days ago  # + 0 -
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continuous problems for months, with accessing my accounts, constant flashing and No login page available. 6 properties affected.
this create problems for us, the accountants and HMRC
Nice One EDF.. will move accounts as soon as poss.
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Paul    •   483 days ago  # + 1 -

Is this EDF's plan to make everyone get a smart meter? I think a report to Ofcom is called for
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Dave    •   483 days ago  # + 0 -
This is crap

Ive been talking to customer services for 5 days by mail and its still flickering plus he had ne re-set the online sevice, this is beond bad!
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Guest    •   484 days ago  # + 1 -
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Total shite company
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J P    •   485 days ago  # + 0 -
Website is not functional at all

The website has been flashing or blinking for 3 days now. I received an email from customer service telling me it was fixed, but it isn't. It's impossible to logon.
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Dave    •   485 days ago  # + 0 -

Loging page still flashing its been 13 days now, get this sorted out.
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Nour    •   488 days ago  # + 0 -
UTRN not received

Topped twice through mobile app and the second through customer service advisor and not receiving the UTRN code. Staying with no electricity at home with two kids. Can’t cook, no hot water, no heater. It’s frustrating.
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Guest    •   488 days ago  # + 0 -
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have not been able to access my account for 7 days just flashingwill be changing supliers
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john    •   488 days ago  # + 0 -

login just flashing last 7 days frustrated
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Dave    •   489 days ago  # + 0 -

Loging page has been flashing from 10th of July, not able to log in. Will be changing supplier soon.
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Anon    •   489 days ago  # + 0 -

EDF app not showing any info. Blue refreshing ring keeps swirling
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Gill    •   490 days ago  # + 0 -

STILL not fixed, login page flashing, I will run out of electricity soon
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Annette    •   491 days ago  # + 0 -

Edf login flashing so can’t get into acc
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Margaret Smith    •   491 days ago  # + -1 -

Edf business log in not working today 12th July, screen flashing
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Alan Barnes    •   497 days ago  # + 0 -

Normally no problem. but yesterday and today(5th and 6th July) the sign in screen is not stable and keeps flashing. Cant sign in.
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Alan Barnes    •   497 days ago  # + 0 -

Cant login in. Sign in keeps flashing on and off
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peter robinson    •   498 days ago  # + 0 -

unable to access EDF app all today from 0800 to present time 17.32
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Tatt    •   503 days ago  # + 0 -

Unable to access meter reading page
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Guest    •   527 days ago  # + 0 -
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Cant submit my readings on app
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Kevin Smith    •   528 days ago  # + 1 -

Can't access account login page
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Guest    •   534 days ago  # + 0 -
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I don't trust them one bit.
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Guest    •   536 days ago  # + 0 -
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I have tried to make a payment 2 days in a row and cannot even pay my bill so don't ask whete your payment this is very frustrating!!!!!!!
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guest    •   559 days ago  # + 0 -

can't login for over 2 weeks. evrytime I try to login it gives error message. EDF team won't help.
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Guest    •   562 days ago  # + 1 -
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do not sort complaints do not answer your questions on complaints I have three complaints on the go
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Guest    •   574 days ago  # + 2 -
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unreliable and false message about logins
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archie    •   584 days ago  # + 0 -

got 2 pounds emergency left, cant access online top-up, its a joke.
what is going to happen when it runs out ?
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Tina white    •   584 days ago  # + 1 -
Miss

On EC with only £3 left website was meant to be up and working today by 1pm.
Disabled, so going to a paypoint is not an option.
Will be sat here with no electric ,if not sorted by 11am.tomorrow ????
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Samantha    •   584 days ago  # + 0 -
Smart meter

Needed to top up my meter since Friday but keeps saying not working.
Don't have a payment card to take to the shop.
Had better not lose my electric at 111am tomorrow ????
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Dan    •   584 days ago  # + 0 -

Same I'm in emergency credit for the first time it's a joke they need to sort this out
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Leigh    •   584 days ago  # + 3 -
Emergency credit

I’m in my emergency credit, for the first time ever, now because of the site being down I can’t top up, it say as long as I top up but 11am tomorrow it won’t disconnect my electric, but it said it was meant to be back up and running today at 1pm. It’s still down now
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Guest    •   587 days ago  # + 0 -
EDF offline till April 9th 3.35 pm

EDF Website says it will be offline for essential maintainence till 9th April 2023 at 3.35 pm .

Current rates April 1st 2023 .
https://www.edfenergy.com/sites/default/files/dm1906_sg2_rate_card_builed_aw4_v2.pdf

The Website is very slow complicated and logically inconsistent and sometimes doesn't link at all .

EDF managed to more than triple my off peak electricity charges on the 1st April 2023 by now saying I have a White Meter without bothering to tell me about the changes from an E7 .

I note some in the UK were paying 0.9p off peak - I am now expected to pay 13.8p a KW hour

Their helpines sometimes take hours to answer and often with operators who don't have a clue about how EDF works .

Their Chatbot is completely useless and leads down endless circular paths without giving information one is looking for .

You can always try

https://ceoemail.com/s.php?id=ceo-9532&c=EDF%20Energy%20UK-Chief%20Executive


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Guest    •   612 days ago  # + 0 -
★ ★ ☆ ☆ ☆

EDF mixed economy-7 readings up, so that largest 'cheap rate' use of heaters was clocked as daytime use.
Took a complaint to swiftly resolve, time wasted for months before that.
Today their site will not allow readings to be given.
Rubbish service from just another greedy company.
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Patricia Cooper    •   732 days ago  # + 0 -

Tried to top up my smart meter card today,at 2 different payments.neither one would accept it.
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Guest    •   775 days ago  # + 0 -
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Systems update for over a week! Convenient to avoid talking to customers about increasing prices.
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Guest    •   816 days ago  # + 0 -
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Can’t log in from my iPad…rubbish site!
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Philip    •   826 days ago  # + 0 -

I can't top my smart meter up online or with my card.... i have had to use the emergency credit.
How long before its back up and working properly ?
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Guest    •   959 days ago  # + 0 -
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Backend database down on web site. Poor service.
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