Familytreedna.com Current Status

*Current Status is based on reports from UpdownRadar users and social media activity data

Website: familytreedna.com

Discover your DNA story and unlock the secrets of your ancestry and genealogy with our Autosomal DNA, YDNA and mtDNA tests!

Report an issue
Forum & Comments (8)


How do you rate your experience with Familytreedna.com?

Server status information has just been updated.
Check again     What to do if the site is unavailable?


Is Familytreedna.com down today April, 2024?

Find out if Familytreedna.com is working normally or is there a problem today

 Familytreedna.com status: NO ISSUES  8 comments

Familytreedna.com problems for the last 24 hours


Familytreedna.com not working?

Website is down, not accessible or buggy?

I have a problem with Familytreedna.com    or join Reddit-like issues discussion


Most reported problems

Not determined.



What to do if the site FAMILYTREEDNA.COM is unavailable?

If FAMILYTREEDNA.COM works, but you cannot access the site or its individual page, try one of the possible solutions:

Browser cache.
To delete the cache and get the current version of the page, refresh the page in the browser using the key combination Ctrl + F5.

Access to the site is blocked.
Clear your browser cookies and change the IP address of the computer.

Antivirus and firewall. Check that anti-virus programs (McAfee, Kaspersky Antivirus or an analogue) or a firewall installed on your computer do not block access to FAMILYTREEDNA.COM.

DNS cache.
Clear the DNS cache on your computer and try to access the site again.
Watch how-to video  

VPN and alternative DNS services.
VPN: for example, NordVPN;
Alternative DNS: OpenDNS or Google Public DNS.

Browser Plugins.
For example, the AdBlock extension, along with ads, can block the content of a site. Find and disable similar plugins for your site.

Forum & Comments

Tips? Frustrations? Share them with other site visitors:

Admin       comment pinned    #
Possibly, redirect from different versions is configured incorrectly on familytreedna.com. In this case, use the links below:

http://familytreedna.com    https://familytreedna.com    http://www.familytreedna.com    https://www.familytreedna.com


tell us about today's failures without registering
no identification required
comments with obscene language and insults will be deleted
You typed 0 characters

Sue      78 days ago  # 8 Feb 2024 + 0 -
No matches

This site will allow me to login but then shows no matches! Wth is going on? Been like this for weeks!! I thought it was just me but apparently not!
Spam or obscene language? Report it!

Cin      82 days ago  # 4 Feb 2024 + 0 -

Can't open the family tree section, nothing shows up. Says it is being worked on.
Spam or obscene language? Report it!

Mary      112 days ago  # 5 Jan 2024 + 0 -
Problem

I CAN log on, but the website says “The option to download your matches list and segment data is currently unavailable as we work on enhancements”
I have been getting this for over 2 weeks now. Viewing of Project just says ‘sorry, try again in 15mins’
Spam or obscene language? Report it!

Elyese      121 days ago  # 27 December 2023 + 0 -

I can log in but ALL my Projects have me removed.
Spam or obscene language? Report it!

Savanah      164 days ago  # 14 November 2023 + 0 -
Can view anything

Mine is sayinfmg this and has being saying this for several days now! The option to download your matches list and segment data is currently unavailable as we work on enhancements. We appreciate your patience and apologize for any inconvenience. I can log in but can't do anything else
Spam or obscene language? Report it!

Mary      233 days ago  # + 0 -

I’m afraid that I’m experiencing exactly the same as Laurie, with my kit number not showing in top right hand corner and everything blank
Spam or obscene language? Report it!

Laurie      233 days ago  # + 0 -
When I submit login info, it takes me to sort of a blank shell of the account page.

I can get to site. When I submit login info, it takes me to sort of a blank shell of the account page. It doesn't show the kit number, and can't view anything via links at top of page.
Spam or obscene language? Report it!

Kathy      233 days ago  # + 6 -

I can log in but nothing is available to look at
Spam or obscene language? Report it!