Guest    •   32 days ago  # 4 May 2023 + 0 -
★ ☆ ☆ ☆ ☆
Login is always temporarily unavailable

Guest    •   60 days ago  # 7 April 2023 + 0 -
★ ★ ☆ ☆ ☆
Login not working after clicking verify. Error report .

Guest    •   70 days ago  # 28 March 2023 + 0 -
★ ☆ ☆ ☆ ☆
Awful to deal with since website change over. Recently tried to roll over my Roth IRA out of my TSP into another Roth IRA, but the TSP rep couldn't explain why it had a "taxable" portion and non-taxable portion. After an hour on the phone, I said I would go do some research on my own and he said I should because I had to be 59-1/2. At that point I realized I had wasted another hour of my life talking to someone who had less information than an IRA brochure contained. THIS PERSON HAS CONTROL OF MY MONEY!

Guest    •   71 days ago  # 26 March 2023 + 0 -
★ ☆ ☆ ☆ ☆
Clown site almost always down

Guest    •   122 days ago  # 3 Feb 2023 + 0 -
★ ☆ ☆ ☆ ☆
Unable to set up periodic withdrawals. Even employees on the help line cannot do this. Half the time when I try to do anything, the whole TSP system just freezes. Awful!!!

Patience    •   125 days ago  # + 0 -
Sorry this page is temporally unavailable thank you for your patience….

Guest    •   134 days ago  # + 0 -
★ ☆ ☆ ☆ ☆
Slow , bland a big disappointment. Was initially hard logging in

Guest    •   177 days ago  # + 0 -
★ ☆ ☆ ☆ ☆
New website rarely works properly.

Guest    •   189 days ago  # + 0 -
★ ☆ ☆ ☆ ☆
TSP is a joke you have people money and they can’t even access it once I get access I’m done with them I will get my on retirement account with someone else! This is ridiculous!

MAB    •   204 days ago  # + 0 -
TSP login still down

Guest    •   204 days ago  # + 0 -
★ ☆ ☆ ☆ ☆
Takes too long to find information. Too much unnecessary "fluff" on site (pictures, quizzes). Old site was much, much better.

Phoenix T.    •   205 days ago  # + 0 -
Finding Loan repayment link is a nightmare
This website is very poorly laid out. Every time I want to make a payment to my loan, I feel like I am on a test of the labyrinth to find the right links to get to it. There is no easy way to get to your loan so you can make a payment. There should be a button on your profile, if you have a loan out, to easily make a payment.

Phoenix T.    •   205 days ago  # + 3 -
I haven't been able to login for the past 30 hours. 11Nov2022 1900 MST was first attempt.

Guest    •   205 days ago  # + 0 -
★ ☆ ☆ ☆ ☆
unavailable, cant initiate installment payments and no communication when we can.
wish we had the old site backl

fred costa    •   205 days ago  # + 1 -
TSP login down for 20 hours

VS    •   227 days ago  # + 3 -
Has anyone had trouble receiving the loan they requested? I call TSP and they say they put a ticket to Operations and they still haven't received an update. its been since July 2022

Guest    •   232 days ago  # + 0 -
★ ☆ ☆ ☆ ☆
pages won't load, can't do anything but see my account allocations

CF    •   235 days ago  # + 3 -
Cannot navigate to certain place like loans and withdrawals, what a POS.

Guest    •   246 days ago  # + 0 -
★ ☆ ☆ ☆ ☆
Secure message does not work. Cannot set up payment for loan repayment.

Gjc    •   254 days ago  # + 2 -
Login is unavailable. No reason stated on the tsp site. This new TSP site is absolute garbage

JH    •   265 days ago  # + 0 -
Change investments not responding. This is ridiculous. Just a white screen. Costing me money. Unhappy as hell!

MJ    •   278 days ago  # + 1 -
I am not able to receive the authentification text without asking to resend. When I click resend code I get a message stating that the site is having technical issues, try again later. I waited 4 hours, tried again and received the same message.

KaGee    •   296 days ago  # + 0 -
Unable to log into TSP. I keep getting "Sorry, this page is temporarily unavailable, thank you for your patience." with a half frowny face and teardrop.

Also, I do not like the new website. I like the "tables" that were on the old site. I keep a spreadsheet in Excel and the new data formatting is awful! I last tried the website on 30 Jul 22 and was unable to view data up to the 29th. I was always able to view weekly data before.

Guest    •   296 days ago  # + 0 -
★ ☆ ☆ ☆ ☆
The accessibility and the problems with TSP this last 6 months leads me to think that the entire overall security of the system is also weaker, which worries me about my biggest savings egg for the future as outside hackers attempt to access our accounts.

Guest    •   296 days ago  # + 0 -
★ ☆ ☆ ☆ ☆
Constantly inaccessible web page is frequently down. Glitches in many screens.

Jack    •   296 days ago  # + 0 -
https://www.fedsmith.com/2022/08/11/gao-agrees-to-investigate-tsp-website-problems/

Boat    •   296 days ago  # + 2 -
Another fat cat, and their inside person in procurement, got richer by off loading a POS website onto the government. The moron that though a totally useless website would be a good idea for the user has NO clue about IT...but they got a big fat bonus out of it. The old website was great for the end user but it did need some security upgrading. If it ain't broke...don't fix it.

Guest    •   296 days ago  # + 0 -
★ ☆ ☆ ☆ ☆
Another fat cat, and their inside person in procurement, got richer by off loading a POS website onto the government. The moron that though a totally useless website would be a good idea for the user has NO clue about IT...but they got a big fat bonus out of it. The old website was great for the end user but it did need some security upgrading. If it ain't broke...don't fix it.

Bryan G    •   296 days ago  # + 1 -
Experiencing the "Sorry, this page is temporarily unavailable" with the weeping emoji face - AGAIN. Site has also repeatedly said an email is coming or that a form is coming in the mail - neither of which EVER arrive. There is no secure messaging capability and, if lucky enough to actually talk to anyone, most service reps have little to no idea what they are doing.

Thomas Gregory    •   296 days ago  # + 0 -
Your site says TSP server is UP, TSP.GOV says, "Sorry,..."

Guest    •   303 days ago  # + 0 -
★ ☆ ☆ ☆ ☆
i could not establish my new account for over two weeks! i spent several weekends and evenings - when setting up my new account - i when through the entire process at least a dozen times - all ending in failure - with nondescript message like session terminated, or email already being used (yes it is my email). it was a terrible experience. i called the helpdesk line multiple times - never got through to speak to anyone - wait times of 120 minutes! this site was not ready for go-live; not even close for a beta; it is clear these folks did not properly stress test their site prior to cut-over. a terrible experience.

Broke    •   303 days ago  # + 0 -
Broken!

Frances    •   303 days ago  # + 0 -
I'm getting the same error on both the TSP website and app after I click the Login button. The error is "Sorry, this page is temporarily unavailable" with an annoying emoji face with a teardrop.

Kevin    •   303 days ago  # + 0 -
Probably fixing something that is not broken again. Typical government nonsense. It has been down for ne been trying now for 2 hours off and on.

Jake    •   303 days ago  # + 0 -
I'm getting the same error on both the website and app when I try to login, "Sorry, this page is temporarily unavailable, thank you for your patience."

Jon    •   303 days ago  # + 0 -
Yep, got a text at 5:15am from TSP giving me a multi-factor authentication code. Didn't see it until 8am, and immediately tried logging in to no avail. Sure hope no one got access to my account.

Jay    •   303 days ago  # + 0 -
Same issue as Gloria this morning: I can receive the access code for 2FA and submit but receive an error stating "Your identity couldn’t be confirmed, so this site isn’t available to you right now."

Gloria    •   303 days ago  # + 0 -
I am unable to access the site this morning. I can get the access code and submit but the error says there is no account found or it is unavailable. I have had no issues until this morning.

CRC    •   306 days ago  # + 0 -
it takes me so much longer to find what i am looking for in the new system (when its actually running) bring back the old system it worked it was fast and reliable. oh yea cash means "G" so confusing just to see where your money is now etc..

Colby    •   306 days ago  # + 0 -
The new system is absolute garbage, so is the app. I hope were not paying for this garbage upgrade out of our retirement. Literally the only thing the old system needed was a upgrade in their 2FA by adding hardware security keys and software authenticators so people who don't want to use the old hackable sms 2FA had a choice. I use Yubikeys on everything except TSP. So they redo the entire system and add a app and STILL DIDNT UPGRADE THE 2FA. How stupid.

Guest    •   308 days ago  # + 0 -
★ ☆ ☆ ☆ ☆
After being on hold for an hour I was told that the issue with the loans its a "know issue" and "they are working on it" but "do not have an estimated time when the issue will be resolved" so the option I was given was to try again tomorrow, or call them so they check the status of the issue...Complete trash.

Guest    •   310 days ago  # + 0 -
★ ☆ ☆ ☆ ☆
Straight fraud from the contractor.

Marvin    •   318 days ago  # + 0 -
The new system is pure garbage & someone need to be fired for creating this chaos! I can’t even get my loan repaid because my checks are not being cleared. Even the repay direct on the site is pure garbage!

BK    •   329 days ago  # + 0 -
I also was getting Error:CNFM call made when there were no open activities to confirm (001100007) on my internet browser (Brave). Ended up having success through the TSP Google app. So those of you getting the same error, try using the app.

RJ    •   329 days ago  # + 0 -
Thanks CC, I was having the same problem and was able to submit the request through the app.

"I was getting the CNFM error when trying to submit a loan through Google chrome & Microsoft edge but was able to successfully request one through the app. Those getting the 001100007 may want to try that route"

Tom    •   329 days ago  # + 0 -
The app works! Thanks for that comment CC! Don’t waste your time on the phone. Download the app.

CC    •   329 days ago  # + 0 -
I was getting the CNFM error when trying to submit a loan through google chrome & Microsoft edge but was able to successfully request one through the app. Those getting the 001100007 may want to try that route

A Vickers    •   329 days ago  # + 0 -
AVA helped just had to work around the server issues

S Hall    •   329 days ago  # + 0 -
Does anybody know what's going with the TSP website? I hate getting error messages CNFM call made when there were no open activities to confirm (001100007)

Guest    •   330 days ago  # + 0 -
★ ☆ ☆ ☆ ☆
Horrible

Brandi not so HAPPY w this $hit    •   330 days ago  # + 0 -
This is the worst website ever! I applied for a loan going in two weeks it pended!!!!
I called and hold time was 69 minutes. I waited about 40 before I just gave up. Trying to build a home and can’t even get my funds. What crock of BS IS THIS????

Scrilla    •   330 days ago  # + 0 -
This site is struggling.

What does this issue mean?
"CNFM call made when there were no open activities to confirm (001100007)"

itsMyMoney    •   332 days ago  # + 0 -
This new site is laughably horrible and unusable. I keep getting errors when trying to take out a loan and can't get anyone to ever answer the phone. How are they able to basically lock me out of my account with not access to my funds?!?!

SJR    •   332 days ago  # + 0 -
When applying for load and submit it says "CNFM call made when there were no open activities to confirm (001100007). Been on hold 90 minutes.

Kb    •   333 days ago  # + 0 -
Cant log in on mobile phone. Says login info is incorrect.

Guest    •   333 days ago  # + 0 -
★ ☆ ☆ ☆ ☆
OH my God! and AVA is useless!!!

Guest    •   333 days ago  # + 0 -
★ ☆ ☆ ☆ ☆
I have been trying to get a TSP loan since yesterday 07/06/2022. I spoke with customer service rep who asked me for my user id and password. I said no... is that even legal? she said someone would get back to me within 24 hours keep getting error message when submitting application online CNFM call made when there were no open activities to confirm (001100007) been on hold for 1 hour 50 minutes today. spoke to a rep and she stated she had to transfer me to the loan department. very upset.....

Guest    •   342 days ago  # + 0 -
★ ☆ ☆ ☆ ☆
When you call for information, the person answering the phone knows NOTHING about the TSP!! She says she will direct your question to the appropriate dept and you will get an email with the answer to your question in a couple of days. It has been EIGHT DAYS!! NO RESPONSE!! Terrible, really inexcusable.

Guest    •   349 days ago  # + 0 -
★ ★ ☆ ☆ ☆
It is worse than useless no specific info on how to use website. Terrible

Guest    •   350 days ago  # + 0 -
★ ☆ ☆ ☆ ☆
I logged in and did the changes for the new account and now cannot log in. Recovery options don't work. It will not send an email. Nothing works.

DC    •   351 days ago  # + 0 -
ALL my POA information is gone. GONE! No agent even knows what that is and the "new" LEGAL department hides themselves and are unreachable. TSP got rid of the last legal department and found new contractors. Typical government crap. The whole website is awful. Time to finally leave TSP after 25+ years. Run so poorly with agents who do not even know what a POA is.

Guest    •   355 days ago  # + 0 -
★ ☆ ☆ ☆ ☆
Website and customer service disaster and they lost all Beneficiary and POA (legal) information!

Guest    •   355 days ago  # + 0 -
★ ☆ ☆ ☆ ☆
Website and customer service disaster

Guest    •   355 days ago  # + 0 -
★ ☆ ☆ ☆ ☆
not even a star--this the worse and there should be a law suit. No one have been able to see there accounts because they cannot login or set their new login. Horrible!! lost of hour and money because of their software login!!! Horrible.

Hi joe    •   355 days ago  # + 0 -
This is a cluster flub, the new website is awful.

Mjones    •   356 days ago  # + 0 -
Can't login. No SMS code received.

Lou Stoole    •   362 days ago  # + 0 -
There is a connection issue with respect to SMS/Text confirmation code. I cannot login, because I am not receiving TSP's text code.

Why are things changing? For the reason of equity or some transfund gender value. Will there be a LGBTQN5679! fund announced?

Walter Demming    •   362 days ago  # + 0 -
What a f***ed-up website. I set-up my new account, confirmed authentication, then tried to log-on without success. The SMS messaging is nonresponsive. Go figure... These dipshit, website developers can eat my ass like a doughnut, all around the hole.

f*** you, Joe Biden, and f*** your incompetent Administration.

B    •   363 days ago  # + 0 -
Why mess with something that was working perfectly fine? Stupidity

S    •   363 days ago  # + 0 -
I just filled out a form my congressional representative asking for help. We saved that money and deserve access to it. TSP won't answer my emails and when I stayed on the phone with a wait time of 2 hours they dropped my call a little after an hour of waiting and listening to that awful music. I am furious

Leroy    •   363 days ago  # + 0 -
They are doing this on purpose.

Guest    •   363 days ago  # + 0 -
★ ☆ ☆ ☆ ☆
Its been down for 2 weeks.

Guest    •   363 days ago  # + 0 -
★ ☆ ☆ ☆ ☆
Worst customer service ever… site is always down. They asked for new info for two way authentication, filled it all out and haven’t been able to access my account since. Called the help line and was told there’s a 105 minute wait… one hour and thirty-five minutes??? Crazy and pathetic.

Guest    •   366 days ago  # + 0 -
★ ☆ ☆ ☆ ☆
Very unhappy

Joe Citizen    •   367 days ago  # + 0 -
Rumor is that the Russians have hacked the TSP website and removed most of the funds. Will end up being biggest crisis in US history and possibly bankrupt the nation. Turns out the director of TSP is really from India and not a US Citizen. Govt is trying to keep a lid on this!!

J    •   367 days ago  # + 0 -
New web page failed after first day, and features did not work when it was up. Had to do the new login process again the 2nd day. It worked for a while, now can't log in again. When it was up, there was no balance history. Why was this activated with so many bugs?

I’ve been on the phone with TSP for two days strai    •   368 days ago  # + 0 -
Horrible I’ve been on the phone with TSP for two days straight spinning anywhere between 3 1/2 to 4 hours to speak to someone the system will not allow me to submit my drivers license now it blocked me from saying my phone number is now not valid a complete failure of incompetence of a continuation a proper resources and hiring in the federal government it is across-the-board inconvenience process incompetence

T Lister    •   368 days ago  # + 0 -
This web upgrade was not ready. I cannot see the PIP. More importantly I cannot find my monthly withdrawal info. What happened? This upgrade was obviously not well thought out.

dr    •   368 days ago  # + 0 -
class action lawsuit ?

Guest    •   368 days ago  # + 0 -
★ ☆ ☆ ☆ ☆
They don't answer calls. Put you on hold for long time then disconnect. Over and over.

Guest    •   369 days ago  # + 0 -
★ ☆ ☆ ☆ ☆
Unable to set new login as required. Won't accept my telephone number, won't use photo ID I uploaded; been trying to call customer service all day no one answers or busy.

Guest    •   369 days ago  # + 0 -
★ ★ ★ ★ ★
I’ve been trying to call customer service for 2.5 hours. No one is answering the phone.

Guest    •   369 days ago  # + 0 -
★ ☆ ☆ ☆ ☆
Cannot get anyone to answer the phone!

Guest    •   369 days ago  # + 0 -
★ ☆ ☆ ☆ ☆
Website broken, can't login

kt    •   501 days ago  # + 0 -
link to login screen is dead. The calculators are also down.

DD    •   522 days ago  # + 0 -
Site Can't be reached to login

Guest    •   531 days ago  # + 0 -
★ ☆ ☆ ☆ ☆
website always says .having trouble finding that site. its always down . so tired of it .

A Goulette    •   586 days ago  # + 0 -
Can’t log in