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Guest    •   138 days ago  # 30 July 2025 + 0 -
TSP app won't open.

the tsp app on my new iphone 16e will not open. Goes to a totally blank page. I went to the app store to reload and it was already set to open. I clicked on it and the same blank white page with no markings came up.
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Guest    •   147 days ago  # 22 July 2025 + 0 -

It would not send and SMS for 2FA.
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Guest    •   156 days ago  # 13 July 2025 + 0 -
★ ☆ ☆ ☆ ☆

not working . Its 5 pm on west coast supposed to be fixed at 1 pm eastern time
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Guest    •   170 days ago  # 28 June 2025 + 0 -

Close of business numbers from 06/27/2025 are mot updating.
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Guest    •   171 days ago  # 28 June 2025 + 3 -
★ ☆ ☆ ☆ ☆

Share price history not updated tonight (27 Jun 25)
Can't withdraw funds from a specific fund.
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Guest    •   400 days ago  # + 0 -
Problems with Withdrawal Request

I am having trouble applying for a Hardship Withdrawal, I was able to start the application. But when I get to the next page after choosing to apply a certain amount to cover taxes is when I get the error message. “The information that usually displays here is currently unavailable.” What’s going on?!
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Guest    •   426 days ago  # + 0 -
TSP member

Successfully logged in, but the accounts are not updating to new daily balance. The last date provided is 10/11/2024. Today is 10/15/2024 and markets have chgd, but TSP is not showing current balances.
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Guest    •   636 days ago  # + 0 -
Cant take out loan

when I try to take a Loan out its says this every time I get the code and hit submit: (Some information that usually appears here is currently unavailable) I have tried on 3 different computers and cleared cookies.
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Guest    •   649 days ago  # + 0 -

cant log on
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Guest    •   652 days ago  # + 0 -

Change future investment mix won't launch today but rest of website works.
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Guest    •   660 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Not a well designed website. Too many clicks to get to the most used features. Missing features.
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Guest    •   672 days ago  # + 1 -
TSP Site still not working.

I've been trying to access TSP Website to apply for a Hardship Withdrawal, when I go to; Withdrawals and Rollvers Out and press "Get Started" it says this in a printout on the page in which I was trying to make a Hardship Withdrawal:
The information that usually displays here is currently unavailable.
Can somebody tell me what does this mean, I've been seeing this for the past 2 1/2 weeks.
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Guest    •   676 days ago  # + 0 -

TSP website blank. Appears to be down
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Guest    •   678 days ago  # + 0 -

App comes up displaying a blank screen
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Guest    •   679 days ago  # + 0 -

It keeps saying "there was an unexpected internal error. Please try again "
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Guest    •   679 days ago  # + 4 -

TSP website down 2/5/2024 11:03 EST. Getting “This Site Can’t Be Reached” Error
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Guest    •   679 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Wrong amount on 1099R
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Guest    •   682 days ago  # + 0 -

TSP is down now, as of 10:13 p.m. CST, February 1, 2024.
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Guest    •   723 days ago  # + 0 -

Site won't load
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Guest    •   745 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

goes down frequently
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Guest    •   797 days ago  # + 0 -

TSP website down for 4 days. Why does it take so long to correct issue?
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Guest    •   797 days ago  # + 2 -

10-10 9:25 Still not working same problem for 3 days
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Guest    •   798 days ago  # + 1 -

Still blank screen after log in 10/09/23 6:15pm Central
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Guest    •   798 days ago  # + 1 -

After entering the verification numbers, the screen goes blank. Just a white screen that does nothing.
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Guest    •   798 days ago  # + 1 -

Blank screen after code last 3 days.
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Guest    •   798 days ago  # + 1 -

I only check in once or twice a year and it never seems to work thank you government
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Guest    •   798 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

horrible site when so many rely on it for daily use. This could cost many thousands of dollars when it cannot be accessed
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Guest    •   798 days ago  # + 1 -
TSP Sucks

Same. After entering mfa, just a white screen. Tried multiple devices, 2 phones, 2 computers, and get the same. After the "upgrade", TSP is almost unusable.
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Guest    •   798 days ago  # + 2 -

Same as everyone else, blank screen after entering code
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Guest    •   799 days ago  # + 0 -

TSP website continues to disappoint. Why is the TSP board paying Accenture anything?
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Guest    •   799 days ago  # + 4 -

White screen after code verification. Been like that for the last two days...
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Guest    •   799 days ago  # + 3 -

I type in my password, and then enter my verification code, and the screen just freezes or hangs.
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Guest    •   799 days ago  # + 2 -

Me too. All day can’t get on. Just white screen
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Guest    •   799 days ago  # + 10 -

After entering the verification numbers, the screen goes blank. Just a white screen that does nothing.
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Guest    •   799 days ago  # + 0 -
★ ★ ☆ ☆ ☆

login is never reliable. sometimes it works, sometimes it doesn't.
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Guest    •   799 days ago  # + 29 -

After logging in, screen goes blank and freezes. Tried numerous times with different browsers.
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Guest    •   799 days ago  # + 16 -

Can't log in. After entering security code, the site goes to a blank screen and freezes.
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Guest    •   875 days ago  # + 1 -

I get and then enter the code, but I don't get logged in. white screen saying "almost done!" for maybe 5 minutes now.
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Guest    •   956 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Login is always temporarily unavailable
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Guest    •   984 days ago  # + 0 -
★ ★ ☆ ☆ ☆

Login not working after clicking verify. Error report .
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Guest    •   994 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Awful to deal with since website change over. Recently tried to roll over my Roth IRA out of my TSP into another Roth IRA, but the TSP rep couldn't explain why it had a "taxable" portion and non-taxable portion. After an hour on the phone, I said I would go do some research on my own and he said I should because I had to be 59-1/2. At that point I realized I had wasted another hour of my life talking to someone who had less information than an IRA brochure contained. THIS PERSON HAS CONTROL OF MY MONEY!
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Guest    •   995 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Clown site almost always down
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Guest    •   1046 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Unable to set up periodic withdrawals. Even employees on the help line cannot do this. Half the time when I try to do anything, the whole TSP system just freezes. Awful!!!
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Guest    •   1049 days ago  # + 0 -

Sorry this page is temporally unavailable thank you for your patience….
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Guest    •   1057 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Slow , bland a big disappointment. Was initially hard logging in
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Guest    •   1101 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

New website rarely works properly.
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Guest    •   1113 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

TSP is a joke you have people money and they can’t even access it once I get access I’m done with them I will get my on retirement account with someone else! This is ridiculous!
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Guest    •   1128 days ago  # + 0 -

TSP login still down
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Guest    •   1128 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Takes too long to find information. Too much unnecessary "fluff" on site (pictures, quizzes). Old site was much, much better.
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Guest    •   1128 days ago  # + 0 -
Finding Loan repayment link is a nightmare

This website is very poorly laid out. Every time I want to make a payment to my loan, I feel like I am on a test of the labyrinth to find the right links to get to it. There is no easy way to get to your loan so you can make a payment. There should be a button on your profile, if you have a loan out, to easily make a payment.
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Guest    •   1128 days ago  # + 3 -

I haven't been able to login for the past 30 hours. 11Nov2022 1900 MST was first attempt.
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Guest    •   1128 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

unavailable, cant initiate installment payments and no communication when we can.
wish we had the old site backl
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Guest    •   1129 days ago  # + 1 -

TSP login down for 20 hours
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Guest    •   1151 days ago  # + 3 -

Has anyone had trouble receiving the loan they requested? I call TSP and they say they put a ticket to Operations and they still haven't received an update. its been since July 2022
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Guest    •   1155 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

pages won't load, can't do anything but see my account allocations
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Guest    •   1170 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Secure message does not work. Cannot set up payment for loan repayment.
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Guest    •   1178 days ago  # + 2 -

Login is unavailable. No reason stated on the tsp site. This new TSP site is absolute garbage
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Guest    •   1189 days ago  # + 0 -

Change investments not responding. This is ridiculous. Just a white screen. Costing me money. Unhappy as hell!
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Guest    •   1202 days ago  # + 1 -

I am not able to receive the authentification text without asking to resend. When I click resend code I get a message stating that the site is having technical issues, try again later. I waited 4 hours, tried again and received the same message.
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Guest    •   1220 days ago  # + 0 -

Unable to log into TSP. I keep getting "Sorry, this page is temporarily unavailable, thank you for your patience." with a half frowny face and teardrop.

Also, I do not like the new website. I like the "tables" that were on the old site. I keep a spreadsheet in Excel and the new data formatting is awful! I last tried the website on 30 Jul 22 and was unable to view data up to the 29th. I was always able to view weekly data before.
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Guest    •   1220 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

The accessibility and the problems with TSP this last 6 months leads me to think that the entire overall security of the system is also weaker, which worries me about my biggest savings egg for the future as outside hackers attempt to access our accounts.
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Guest    •   1220 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Constantly inaccessible web page is frequently down. Glitches in many screens.
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Guest    •   1220 days ago  # + 1 -

Experiencing the "Sorry, this page is temporarily unavailable" with the weeping emoji face - AGAIN. Site has also repeatedly said an email is coming or that a form is coming in the mail - neither of which EVER arrive. There is no secure messaging capability and, if lucky enough to actually talk to anyone, most service reps have little to no idea what they are doing.
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Guest    •   1220 days ago  # + 0 -

Your site says TSP server is UP, TSP.GOV says, "Sorry,..."
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Guest    •   1227 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

i could not establish my new account for over two weeks! i spent several weekends and evenings - when setting up my new account - i when through the entire process at least a dozen times - all ending in failure - with nondescript message like session terminated, or email already being used (yes it is my email). it was a terrible experience. i called the helpdesk line multiple times - never got through to speak to anyone - wait times of 120 minutes! this site was not ready for go-live; not even close for a beta; it is clear these folks did not properly stress test their site prior to cut-over. a terrible experience.
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Guest    •   1227 days ago  # + 0 -

I'm getting the same error on both the TSP website and app after I click the Login button. The error is "Sorry, this page is temporarily unavailable" with an annoying emoji face with a teardrop.
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Guest    •   1227 days ago  # + 0 -

Probably fixing something that is not broken again. Typical government nonsense. It has been down for ne been trying now for 2 hours off and on.
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Guest    •   1227 days ago  # + 0 -

I'm getting the same error on both the website and app when I try to login, "Sorry, this page is temporarily unavailable, thank you for your patience."
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Guest    •   1227 days ago  # + 0 -

Yep, got a text at 5:15am from TSP giving me a multi-factor authentication code. Didn't see it until 8am, and immediately tried logging in to no avail. Sure hope no one got access to my account.
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Guest    •   1227 days ago  # + 0 -

Same issue as Gloria this morning: I can receive the access code for 2FA and submit but receive an error stating "Your identity couldn’t be confirmed, so this site isn’t available to you right now."
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Guest    •   1227 days ago  # + 0 -

I am unable to access the site this morning. I can get the access code and submit but the error says there is no account found or it is unavailable. I have had no issues until this morning.
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Guest    •   1230 days ago  # + 0 -

it takes me so much longer to find what i am looking for in the new system (when its actually running) bring back the old system it worked it was fast and reliable. oh yea cash means "G" so confusing just to see where your money is now etc..
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Guest    •   1230 days ago  # + 0 -

The new system is absolute garbage, so is the app. I hope were not paying for this garbage upgrade out of our retirement. Literally the only thing the old system needed was a upgrade in their 2FA by adding hardware security keys and software authenticators so people who don't want to use the old hackable sms 2FA had a choice. I use Yubikeys on everything except TSP. So they redo the entire system and add a app and STILL DIDNT UPGRADE THE 2FA. How stupid.
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Guest    •   1232 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

After being on hold for an hour I was told that the issue with the loans its a "know issue" and "they are working on it" but "do not have an estimated time when the issue will be resolved" so the option I was given was to try again tomorrow, or call them so they check the status of the issue...Complete trash.
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Guest    •   1234 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Straight fraud from the contractor.
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Guest    •   1242 days ago  # + 0 -

The new system is pure garbage & someone need to be fired for creating this chaos! I can’t even get my loan repaid because my checks are not being cleared. Even the repay direct on the site is pure garbage!
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Guest    •   1253 days ago  # + 0 -

I also was getting Error:CNFM call made when there were no open activities to confirm (001100007) on my internet browser (Brave). Ended up having success through the TSP Google app. So those of you getting the same error, try using the app.
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Guest    •   1253 days ago  # + 0 -

Thanks CC, I was having the same problem and was able to submit the request through the app.

"I was getting the CNFM error when trying to submit a loan through Google chrome & Microsoft edge but was able to successfully request one through the app. Those getting the 001100007 may want to try that route"
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Guest    •   1253 days ago  # + 0 -

I was getting the CNFM error when trying to submit a loan through google chrome & Microsoft edge but was able to successfully request one through the app. Those getting the 001100007 may want to try that route
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Guest    •   1253 days ago  # + 0 -

AVA helped just had to work around the server issues
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Guest    •   1253 days ago  # + 0 -

Does anybody know what's going with the TSP website? I hate getting error messages CNFM call made when there were no open activities to confirm (001100007)
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Guest    •   1254 days ago  # + 0 -

This is the worst website ever! I applied for a loan going in two weeks it pended!!!!
I called and hold time was 69 minutes. I waited about 40 before I just gave up. Trying to build a home and can’t even get my funds. What crock of BS IS THIS????
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Guest    •   1254 days ago  # + 0 -

This site is struggling.

What does this issue mean?
"CNFM call made when there were no open activities to confirm (001100007)"
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Guest    •   1256 days ago  # + 0 -

This new site is laughably horrible and unusable. I keep getting errors when trying to take out a loan and can't get anyone to ever answer the phone. How are they able to basically lock me out of my account with not access to my funds?!?!
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Guest    •   1256 days ago  # + 0 -

When applying for load and submit it says "CNFM call made when there were no open activities to confirm (001100007). Been on hold 90 minutes.
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Guest    •   1257 days ago  # + 0 -

Cant log in on mobile phone. Says login info is incorrect.
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Guest    •   1257 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

I have been trying to get a TSP loan since yesterday 07/06/2022. I spoke with customer service rep who asked me for my user id and password. I said no... is that even legal? she said someone would get back to me within 24 hours keep getting error message when submitting application online CNFM call made when there were no open activities to confirm (001100007) been on hold for 1 hour 50 minutes today. spoke to a rep and she stated she had to transfer me to the loan department. very upset.....
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Guest    •   1266 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

When you call for information, the person answering the phone knows NOTHING about the TSP!! She says she will direct your question to the appropriate dept and you will get an email with the answer to your question in a couple of days. It has been EIGHT DAYS!! NO RESPONSE!! Terrible, really inexcusable.
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Guest    •   1273 days ago  # + 0 -
★ ★ ☆ ☆ ☆

It is worse than useless no specific info on how to use website. Terrible
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Guest    •   1278 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Website and customer service disaster and they lost all Beneficiary and POA (legal) information!
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Guest    •   1279 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

not even a star--this the worse and there should be a law suit. No one have been able to see there accounts because they cannot login or set their new login. Horrible!! lost of hour and money because of their software login!!! Horrible.
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Guest    •   1279 days ago  # + 0 -

This is a cluster flub, the new website is awful.
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Guest    •   1280 days ago  # + 0 -

Can't login. No SMS code received.
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Guest    •   1287 days ago  # + 0 -

Why mess with something that was working perfectly fine? Stupidity
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Guest    •   1287 days ago  # + 0 -

I just filled out a form my congressional representative asking for help. We saved that money and deserve access to it. TSP won't answer my emails and when I stayed on the phone with a wait time of 2 hours they dropped my call a little after an hour of waiting and listening to that awful music. I am furious
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Guest    •   1287 days ago  # + 0 -

They are doing this on purpose.
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Guest    •   1287 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Its been down for 2 weeks.
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Guest    •   1287 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Worst customer service ever… site is always down. They asked for new info for two way authentication, filled it all out and haven’t been able to access my account since. Called the help line and was told there’s a 105 minute wait… one hour and thirty-five minutes??? Crazy and pathetic.
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Guest    •   1290 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Very unhappy
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Guest    •   1291 days ago  # + 0 -

New web page failed after first day, and features did not work when it was up. Had to do the new login process again the 2nd day. It worked for a while, now can't log in again. When it was up, there was no balance history. Why was this activated with so many bugs?
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Guest    •   1291 days ago  # + 0 -

Horrible I’ve been on the phone with TSP for two days straight spinning anywhere between 3 1/2 to 4 hours to speak to someone the system will not allow me to submit my drivers license now it blocked me from saying my phone number is now not valid a complete failure of incompetence of a continuation a proper resources and hiring in the federal government it is across-the-board inconvenience process incompetence
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Guest    •   1292 days ago  # + 0 -

This web upgrade was not ready. I cannot see the PIP. More importantly I cannot find my monthly withdrawal info. What happened? This upgrade was obviously not well thought out.
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Guest    •   1292 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

They don't answer calls. Put you on hold for long time then disconnect. Over and over.
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Guest    •   1293 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Unable to set new login as required. Won't accept my telephone number, won't use photo ID I uploaded; been trying to call customer service all day no one answers or busy.
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Guest    •   1293 days ago  # + 0 -
★ ★ ★ ★ ★

I’ve been trying to call customer service for 2.5 hours. No one is answering the phone.
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Guest    •   1293 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Cannot get anyone to answer the phone!
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Guest    •   1293 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Website broken, can't login
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Guest    •   1425 days ago  # + 0 -

link to login screen is dead. The calculators are also down.
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Guest    •   1446 days ago  # + 0 -

Site Can't be reached to login
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Guest    •   1455 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

website always says .having trouble finding that site. its always down . so tired of it .
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Guest    •   1510 days ago  # + 0 -

Can’t log in
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