Annette Low    •   5 days ago  # 2 December 2022 + 0 -
Booked holiday online from mobile phone confirmed, unable to access account after entering email/password reverts back to that screen.

Brian    •   10 days ago  # 27 November 2022 + 1 -
Able to complete booking info but payment page frozen

NG    •   20 days ago  # 17 November 2022 + 0 -
No access to website or App now for 24 hours. What’s going on???

Nina G    •   21 days ago  # 16 November 2022 + 0 -
No access via website or App all day today 16th November.

Karen Brown    •   23 days ago  # 14 November 2022 + 0 -
Every time I go to website it says Technical difficulties...its been like that for over a year!!!

Stephanie    •   24 days ago  # + 0 -
Can’t book any menorca excursion all say sold out out for yet still advertising

Stuart4bs    •   31 days ago  # + 0 -
TUI website seems to be down not even opening

Andy Messias.    •   35 days ago  # + 0 -
Can't get onto website since last night.

Lyn    •   35 days ago  # + 2 -
Just tried to book. Got to payment, after approving with the bank and returning to tui , page said there had been a technical problem and they would report to their engineer!

Lori    •   40 days ago  # + 0 -
Can't get on to TUI website or there app

Jess    •   42 days ago  # + 0 -
Tried to make an payment via the app, the page went blank and showed at error. Had to call and they told me my payment have t gone through, but it's pending in my bank. Now when I true to log in, showing lots of errors.

Julie    •   43 days ago  # + 0 -
Not workjng to book cruise 9.30 pm

Angela flynn    •   50 days ago  # + 1 -
On line check in via app not working, I’ve called and the customer service agent was having the same issue. Been told to try again or I need to try again tomorrow

Dave    •   50 days ago  # + 0 -
TUI website will not accept payments, tried CC and paypal just get a message saying technical problems

Paddy    •   60 days ago  # + 0 -
I’m in Portugal trying to check-in on line via Tui Website and they are having technical difficulties.

Michael Crocker    •   83 days ago  # + 0 -
After log in any command i make results in "Bad Command" error message and i need to print my Boarding Passes

Dougal    •   89 days ago  # + 0 -
Last-minute holidays are visible, but when I press CONTINUE it tells me it cannot understand the command. So impossible to find any details of any holidays. From Monday 5th Sept till Friday 9th. How can anyone book?

D    •   90 days ago  # + 0 -
Cannot check in as it thinks it is August and we are in September

Julie    •   96 days ago  # + 0 -
I can not book any of the cruises when you press the continue button nothing happens also won't let you edit the search

Emma    •   105 days ago  # + 0 -
Won’t let me check in get to final submission then says “we are experiencing technical difficulties”

G-man    •   154 days ago  # + 0 -
Unable to logging to the Tui app or web site via 2pc's, 2 different phones via mobile date & wifi they are having a terminal melt down I fear...... WTF

Lucy    •   181 days ago  # + 0 -
Last two months payments taken but not showing on app. Spoken to someone who promised to call back within 72 hours but heard nothing......this has happened twice! Joined the online chat at 5.42pm and was advised the waiting time was 1 hour 8 minutes. I eventually got thrown out at 8pm as they were closed and I was still waiting!!

Tracy    •   183 days ago  # + 0 -
Balance paid but app not updated still says i owe money had no email confirmation but its gone out of my bank, also chosen seats when first booked holiday ,seats not all fully showing booked but money taken

Stueeeeeeeee    •   190 days ago  # + 0 -
Flight extras saying "cannot find booking" despite correct creds and codes

JP    •   209 days ago  # + 0 -
TUI Check in online down on app and website. Been told to check in at the airport 3 hours before flight.

Dan    •   210 days ago  # + 0 -
Unable to check in for flight or contact anyone at TUI

Barry    •   237 days ago  # + 0 -
Extra leg room seats paid for but not showing in App
Keep being told its all booked but doesn't show on booking system even for in store staff

Steve    •   251 days ago  # + 0 -
When will this error be fixed? Not showing booked
Holidays

Basil    •   251 days ago  # + 0 -
Cannot view details of hols.. site has said doing
Maint now for over a week

Leslie Williams    •   256 days ago  # + 0 -
Cannot get into account cannot view details of chosen holiday