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Tui.co.uk Current Status

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Website: tui.co.uk

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Status code

200

Response time

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Tui.co.uk status: POSSIBLE PROBLEMS Why ↓

Tui.co.uk problems for the last 24 hours

City	Reports
Sunderland, England	2
Bolton, England	2
Caerphilly, Wales	1
Manchester, England	1
Gosport, England	1

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Admin • comment pinned #
Possibly, redirect from different versions is configured incorrectly on tui.co.uk. In this case, use the links below:

http://tui.co.uk https://tui.co.uk http://www.tui.co.uk https://www.tui.co.uk

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Guest • 2 days ago # 10 June 2025 + 0 -

400 bad request for over a week

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Guest • 4 days ago # 8 June 2025 + 0 -
tui not working

evrery time i try to access a holiday i get this
Bad Request
Your browser sent a request that this server could not understand.

Apache Server at www.tui.co.uk Port 33020

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Guest • 95 days ago # 9 March 2025 + 2 -
Bad Request from TUI links

Keep getting this message when I follow links in TUI website ;
Bad Request
Your browser sent a request that this server could not understand.
Apache Server at www.tui.co.uk Port 33020

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Guest • 239 days ago # 17 October 2024 + 0 -
★ ☆ ☆ ☆ ☆

Not coming up with anything when searching, I don’t believe all holidays are gone

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Guest • 241 days ago # 14 October 2024 + 0 -
★ ☆ ☆ ☆ ☆

Site not working!!!

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Guest • 270 days ago # + 0 -

Access denied on Web tui.co.uk

App won't let me cancel trip. App says oops, something has gone wrong, try again later,

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Guest • 274 days ago # + 0 -

Tui not loading booking to make payment on app or website

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Guest • 282 days ago # + 0 -

Can search for holidays but get an error if I clock on one. Also cannot filter by Trip Advisor Rating.

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Guest • 284 days ago # + 1 -

Will not load holiday to account

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Guest • 295 days ago # + 0 -

Cannot get passed the inbound flight chekin page

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Guest • 298 days ago # + 0 -

Cannot access manage my booking to pay

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Guest • 298 days ago # + 0 -

Slow and nearly non responsive

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Guest • 301 days ago # + 0 -

Getting an access denied error

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Guest • 302 days ago # + 0 -

Tui site not loading tonight

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Guest • 328 days ago # + 1 -

Whole site and tui app is down

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Guest • 372 days ago # + 0 -
★ ★ ☆ ☆ ☆

Having trouble with server apache server at www.tuui.co port36020

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Guest • 374 days ago # + 0 -

Unable to make changes to booking or change dietry requirements

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Guest • 378 days ago # + 0 -
App, not installing properly

App not working on phone. Installed deleted, cleared data and cache, restarted phone, yet still not able to move beyond page that says Welcome! and offers the option to change country. No buttons/links.

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Guest • 409 days ago # + 0 -

Amendment fails every time

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Guest • 414 days ago # + 1 -
Tui App is worst I’ve ever experienced!

I have paid the Cruise in full (10,000) and now the App says my details are not known so I cannot access the App to book trips, check in on line etc absolutely appalling

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Guest • 417 days ago # + 1 -

Tui app not accepting password. Can access my account via the website.

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Guest • 421 days ago # + 0 -

Tui app just keeps stopping, been like this for months. Have deleted and reloaded several times still stopping. So annoying

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Guest • 429 days ago # + 0 -
★ ☆ ☆ ☆ ☆

Website doesn't work and cannot enter all API details - takes a long time to enter all the data accurately but cannot save it and all data is lost when you leave the API screen - really annoying as I have entered API for seven passengers and no further forward. Not good enough TUI

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Guest • 433 days ago # + 0 -
★ ☆ ☆ ☆ ☆

It’s not working!

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Guest • 435 days ago # + 0 -

cant get boarding passes on line or in app

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Guest • 441 days ago # + 0 -
★ ☆ ☆ ☆ ☆

Technical issues

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Guest • 441 days ago # + 0 -
★ ☆ ☆ ☆ ☆

Website technical issues

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Guest • 448 days ago # + 0 -
★ ★ ☆ ☆ ☆

They don't respond. Travelling tomorrow and still can't print cruise boarding passes!!!

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Guest • 450 days ago # + -1 -
★ ☆ ☆ ☆ ☆

very slow to load each page, now error message "400 - server does not understand browser request". what ??

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Guest • 453 days ago # + 0 -
No confirmation of booking

Have not had confirmation of my booking to Skiathos made on 13/4/24. My online banking shows payment but nothing shown on app either. Holiday now shown £600 dearer. Awake half the night.

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Guest • 458 days ago # + 0 -

Payment shown as pending with bank however, error message shown on TUI website. Booking not confirmed.

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Guest • 458 days ago # + 0 -

Cannot book a cruise and stay as the final booking page will not load
Been like this for at least 10 days

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Guest • 459 days ago # + 0 -

Same issue as others App not working and the card is being declined so I’m stuck in Egypt with my funds trapped on that damn card.

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Guest • 459 days ago # + -1 -
Fix the TUI app please

This TUI app isn’t working half the time, how can I check my balance on my travel card when the app isn’t working. The app needs to be sorted and soon.

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Guest • 459 days ago # + 0 -
Can’t access my TUI app for the 2nd time in a week

I’m having problems with my TUI app as it keeps saying connection to you’re server lost, please check you’re internet and try again later. There is nothing wrong with my internet as everything is working except for my TUI app, as I got a TUI travel card and now I can’t even check my balance. A very poor app as the sane happened for a few hours last week. If it doesn’t improve I’m going to cancel my travel card and get a different one from a different firm

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Guest • 460 days ago # + 0 -

TUI TravelMoney App not working, stating failed login (with correct passcode) & card is being declined.

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Guest • 460 days ago # + 0 -

TUI TravelMoney App not working. Failed log in attempts even though inputting correct passcode.

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Guest • 463 days ago # + 0 -
★ ☆ ☆ ☆ ☆

Website is useless

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Guest • 463 days ago # + 0 -

Can’t book as keeps coming up saying they having issues so will book elsewhere ,poor website!!

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Guest • 464 days ago # + 0 -
Tui App Not Working

Every time I open the tui app it says access denied, you dont have permission to access this server. It was working fine the other day. I need to make a payment!!!

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Guest • 471 days ago # + 0 -
Tui app not fit for purpose

The Tui app was working fine until last week when I was asked to update.
Since then, it crashes every time I open it. I've uninstalled, reinstalled several times, makes no difference.
Reported it on the app site along with many other people, but clearly no one at Tui is bothered as its just the same.
I advised Tui via Trustpilot..... their reply was it was my fault... Or rather, my phones fault!!!!

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Guest • 471 days ago # + 0 -

Unable to amend booking or provide API after signing in to TUI account. Shows technical difficulties since yesterday.

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Guest • 472 days ago # + 0 -

pictures of accommodation won’t show just have a box with ?

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Guest • 473 days ago # + -1 -

Cant open TUI app today for countdown to holiday. Just get white background with TUI Live Happy on screen.

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Guest • 474 days ago # + 0 -
Tui App

My Tui app has been working fine up until yesterday morning. Now I cannot load it despite unistalling it on my phone. When will this be fixed?

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Guest • 475 days ago # + 0 -

When are you going to fix the technical issues its now over 2 weeks rubbish

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Guest • 477 days ago # + 1 -

tui app is timing out , will not open

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Guest • 481 days ago # + 0 -
★ ☆ ☆ ☆ ☆

tried to log into my account for over an hour without succe , but can get into create an account without problem.
cnnot register my tui travel card . should have got a sainsbury cash passport instead. look forward to your reply if any

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Guest • 481 days ago # + 0 -

Unable to book flight seats

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Guest • 483 days ago # + -1 -

Have tried to put passports on to app yesterday and today but no luck says technical problems please fix it
Southampton area

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Guest • 487 days ago # + 0 -

Cannot check in for a flight, tried both app and website

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Guest • 490 days ago # + 1 -

App appears to be fully functional now
Manage my booking took my payment and I received confirmation via app and e mail

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Guest • 490 days ago # + 0 -

TUI App now working on 'Manage my booking'

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Guest • 490 days ago # + 0 -

Can't manage my booking on tui app, showing invalid cors request

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Guest • 490 days ago # + 1 -

Getting Cors invalid request on manage my booking.

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Guest • 490 days ago # + 0 -

Invalid cor request manage my booking

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Guest • 490 days ago # + 0 -

App when trying to manage bookings say Invalid CORS request

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Guest • 490 days ago # + 0 -

Invalid cors request also, been like that for about 5 days

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Guest • 491 days ago # + 0 -

Invalid cors request when trying to see my account details

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Guest • 491 days ago # + 1 -

Same for me, the site/app (I've tried both) loads up until I go to manage my booking.

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Guest • 491 days ago # + 2 -
Can’t get into manage my booking

Won’t let me into manage my booking on the app. Takes you to a PDF which doesn’t open
As I only Want to make a payment it’s not an urgent issue for me

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Guest • 491 days ago # + 0 -

Is saying I've no upcoming holidays when I login to try and pay

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Guest • 491 days ago # + 1 -

Cant get into tui app to manage my booking , invalid cors error message

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Guest • 491 days ago # + 0 -

Cannot get into manage my booking
Invaled cors error message

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Guest • 491 days ago # + 0 -

Can't get into Manage my Booking; Invalid CORS request error message

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Guest • 491 days ago # + 0 -

Can't get into Manage my Booking; Invalid CORS request error message

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Guest • 491 days ago # + 6 -

Can't get on to manage my booking. Invalid CORS request

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Guest • 491 days ago # + 10 -

App won't let me use the manage my booking link and shows invalid cors request ,?

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Guest • 493 days ago # + 0 -

App wont open. As above, message states high battery usage. Have cleared cash but still no good.

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Guest • 498 days ago # + 0 -

Can’t amend holiday

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Guest • 499 days ago # + 0 -

Takes all details but won’t let us book

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Guest • 502 days ago # + 0 -

I can't get into manage my booking to print my boarding passes off.

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Guest • 502 days ago # + 0 -

I’ve just downloaded the app but it won’t let me proceed from the country/ language page?

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Guest • 504 days ago # + 0 -

I cannot check in for my flight tomorrow

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Guest • 505 days ago # + 0 -

I've checked in on line and now app is saying it doesn't recognise my booking. Agent had same issues with it and website

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Guest • 506 days ago # + 0 -
★ ☆ ☆ ☆ ☆

App doesn't recognise my booking despite me checking in online

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Guest • 513 days ago # + 0 -

All I get from Tui is ERORR 33020 trying to book Holiday

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Guest • 516 days ago # + 0 -
★ ★ ☆ ☆ ☆

Sporadic, discount codes dont work sometimes, scrolling goes back

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Guest • 518 days ago # + 0 -
Website/App not working

Page will not load, just asks me what region I'm in ( United Kingdom or Ireland) and then nothing at all ! Have been trying for a week ! Have uninstalled and installed a few times but still nothing, same page as before, asking what region I'm in ? Frustrating & put me off of booking ..... Might just have to go back to Jet2 !!

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Guest • 520 days ago # + 0 -
Can’t add bookin

The app won’t let me add a booking, I get as far as adding lead passenger name but won’t let me add the date, can’t click on it so it just shows today’s date

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Guest • 523 days ago # + 0 -

When I try to click on hotel/ holiday link I get the following message:

Apache Server at www.tui.co.uk Port 33020

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Guest • 525 days ago # + 1 -

Will not let me change my holiday

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Guest • 526 days ago # + 0 -

Have been trying since late December and.just saying technical issues. Wondering if their website has been hacked. So Frustrating !!!

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Guest • 527 days ago # + 0 -

Won't let me enter passport details keeps saying there is a technical issue

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Guest • 527 days ago # + 0 -
Website frustration

For over a week now I can put in a holiday search ok but when I press continue to book any hotel a meesage appears 'bad request. Server could not understand. Apache server at Tui port 33020. I have also had the message when logging into my account or manage booking.

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Guest • 527 days ago # + 0 -

Website saying unable to,amend booking. Quite infuriating.

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Guest • 530 days ago # + 8 -

Trying to amend a booking but it says error technical problems

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Guest • 531 days ago # + 0 -
reCAPCHA

Trying to input details for Cape Verde visas but I cannot get past the reCAPCHA
Just going round and round. Tried all afternoon today. Nothing.

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Guest • 534 days ago # + 0 -

Can’t amend my holiday just keep getting technical error after inputting all the information.

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Guest • 535 days ago # + 0 -

Cannot add my booking to the app for my trip starting tomorrow. Therefore cannot retrieve my transfer details!

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Guest • 539 days ago # + 0 -
Impossible to book!!

Been trying to book a holiday all day - errors every step of the way. Finally got all the way through (probably 8th or 9th attempt today with errors at different stages) to payment, entered my card details - approved in my banking app and then errored out - tried it 3 times and every time an error so can't complete the booking. Think I'll have to give up as worried I'll max out my available credit with the repeat authorisations on my card. Trying to spend £11k with them too...

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Guest • 540 days ago # + 0 -

Just comes up with
We're really sorry we're having some technical problems
When attempting to book seats for the whole day

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Guest • 546 days ago # + 0 -
App not working

My app is not working at all so uninstalled and reinstalled, still not working, on opening it up blank page appears, the bounces away it's really bad app. I need it because have two more holidays booked with you, one next week, customer service bad

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Guest • 546 days ago # + 0 -

Need to get into the app for my return boarding passes

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Guest • 553 days ago # + 0 -
★ ☆ ☆ ☆ ☆

The TUI website is not working at all, you put all your information in and it just says it’s timed out or the ‘we are having problem loading the page’

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Guest • 560 days ago # + 1 -

When I click on my current holiday in the trips section, it shows a message’ internal server error

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Guest • 563 days ago # + 3 -
★ ☆ ☆ ☆ ☆

technical difficulties all the time when using manage my booking

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Guest • 571 days ago # + 4 -

Can’t log on cruise website

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Guest • 571 days ago # + -1 -

Was looking to book a cruise but cannot same error message again

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Guest • 571 days ago # + 0 -

Internal server error on TUI app. It’s been like it for over a week now

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Guest • 585 days ago # + 2 -

Can’t get onto ‘my booking’
Keeps saying technical difficulties, been the same for a few days now

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Guest • 589 days ago # + 1 -
Unable to book a dining experience on a cruise I have booked keeps saying server error

Internal server error keeps coming up on the app, and log in web page on internet says server error try later on booking site for cruise experience on a cruise I am booked on , reported this via email and also phoned tui

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Guest • 599 days ago # + 0 -
Tui premier seats

Still experiencing issues when booking premium seats for flight, they are showing available but they have already gone, I lost my seats as a result.Still ongoing

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Guest • 605 days ago # + 7 -

Internal server error last for the last week i have been trying to get my cruise details up

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Guest • 607 days ago # + 0 -

Internal server error on Tui app. Unable to load our trip details

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Guest • 610 days ago # + 2 -
Technical Difficulites

Issues
Tried amending my holiday on the app and website got to payment page and comes up technical difficulties. When will this be fixed as it appears lots of people are experiencing technical difficulties?

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Guest • 610 days ago # + 7 -

Trying to amend booking on site get to last page confirm keeps coming up with technical issues been trying for 3 days ???

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Guest • 611 days ago # + 0 -

Keep getting access denied trying to open my flight check-in for tomorrow in Paphos

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Guest • 614 days ago # + 0 -

Keeps saying error page

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Guest • 615 days ago # + 0 -

I can't scroll through holidays with out it going g back to the beginning

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Guest • 616 days ago # + 0 -

App not working unable to log in at all

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Guest • 617 days ago # + 0 -
★ ☆ ☆ ☆ ☆

internal server error and whoops something went wrong

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Guest • 619 days ago # + 6 -

Oops something went wrong error all the time please try again

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Guest • 620 days ago # + 2 -

Issues
Tried amending my holiday on the app and website got to payment page and comes up technical difficulties

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Guest • 621 days ago # + 0 -
Can’t book

Can someone help solve this as I’m trying to book a package holiday for next summer and get through to payment plan then when click next page it says cannot connect to server???? I’ve tried on more than one device and different locations same issue last three days. Need help.

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Guest • 623 days ago # + 0 -
★ ☆ ☆ ☆ ☆

k Not happy at all.Keep getting access denied when I try to make payment via manage booking

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Guest • 627 days ago # + 0 -
★ ☆ ☆ ☆ ☆

Can't check in online

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Guest • 627 days ago # + 1 -
Tui app rubbish

Opps somthing went wrong this has been the case for over a month and what are Tui doing about it?... make you think of using a different travel agent...

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Guest • 627 days ago # + 0 -

Bad Request all the time. Oops something went wrong. Server does not understand. Same message every time.

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Guest • 628 days ago # + 0 -

Bad Request all the time. Oops something went wrong. Server does not understand. Same message every time.

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Guest • 630 days ago # + 1 -

Oops message when I clicked on booking but message itself incomplete ie May be because.....

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Guest • 634 days ago # + 0 -

Won't let me check in for my return flight. Just a red banner!!!

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Guest • 637 days ago # + 0 -
App waste of space

Same trying to retrieve booking and the red banner comes up. All internet is working fine. No probs with other apps? This has happened a few times!!! Now just do internet search to retrive booking. App is a waste of space!!”

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Guest • 638 days ago # + 4 -

Trying to access my TUI booking and red banner comes up saying error. Checked internet all ok, even googled the problem!!

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Guest • 638 days ago # + 1 -
★ ☆ ☆ ☆ ☆

i cant save to my wish list or delete from it

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Guest • 639 days ago # + 0 -
★ ☆ ☆ ☆ ☆

Login is looping. Constantly asking to change password. Already have done, but cannot remain logged in. Wants password change again :(

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Guest • 639 days ago # + 0 -
★ ★ ☆ ☆ ☆

Very poor app does work 90% of the time , not very good as you rely on in for information updates whilst abroad

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Guest • 640 days ago # + 0 -

trying to add passports onto booking keeps popping up with "technical difficulties".

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Guest • 641 days ago # + 3 -

Trying to book excursions ion manage my booking. Just not opening.

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Guest • 649 days ago # + 0 -
★ ☆ ☆ ☆ ☆

Terrible trying to find a holiday . Kept crashing my server

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Guest • 655 days ago # + 5 -
Internal Server Error

trying to add a new booking to my account and showing two errors - Booking Reference not recognised on PC and on App shows the outline of the booking including recognising the booking reference . when you try to click into it you get big red banner with ERROR Internal Server Error . I have deleted and re-installed the app - still the same ....

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Guest • 659 days ago # + 0 -
★ ☆ ☆ ☆ ☆

Constant issues with pages being unavailable and 'we are experiencing some technical difficulties' messages.

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Guest • 664 days ago # + 0 -
★ ☆ ☆ ☆ ☆

Terrible experience with online check in

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Guest • 685 days ago # + 0 -

Tui site down. It says ‘ We’re tidying up our holidays ‘ Odd.!

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Guest • 685 days ago # + 0 -

TUI website down..none of the alternative web addresses suggested work either.

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Guest • 685 days ago # + 7 -
Manage My Booking down

The 'Manage My Booking' is down - I keep receiving message 'We're really sorry, we're having some technical problems'. Can't do online check-in and no update on when it'll be resolved.

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Guest • 688 days ago # + 0 -
'Technical Problems' Preventing Me Entering Passport Information

I cannot enter my passport details without a 'technical problems' error message. I'm referred back to the page I was at and have to complete the details again, only to receive the same error message again

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Guest • 696 days ago # + 0 -
App not working

1. Two passengers same name allocated same seat.
2. Despite selecting seat for 12 year old with adult, seating another adult in their own, then selecting same seats coming back. App now says son and husband in same seat, 12 year old on own. Not what I selected and booked.
3. Can’t make any amendments says technical difficulties for 4 weeks now, installed updates, no difference.
4. Apparently I still need to select another 4 seats as 12 out of 8 seats only booked, wants more money for this,I only need 8 seats, 4 of us there and back.
4. Booking all inclusive no record of this in app. Only in purchase confirmation.
Come on Tui get this sorted!

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Guest • 697 days ago # + 0 -
Unable to check in online

Fly in 2 days, trying to put in passport info and check in online and just says technical difficulties!
Am I able to do all of this at the airport??

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Guest • 697 days ago # + 1 -
Payment not going through

Tried to book a holiday and got as far as paying deposit but wouldn't complete. Amount shown as Pending on my bank card. Rang and they said they have an IT problem.

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Guest • 698 days ago # + 4 -

Am trying to check in for return flights from Marrakesh to Bristol. Consistently getting message about technical problems at TUI

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Guest • 698 days ago # + 3 -
Payment “technical difficulties”

I am trying to book and pay for a holiday next weekend, get to completing payment and it says “technical difficulties”! Have tried variations, but its still not accepting my payment!

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Guest • 699 days ago # + 0 -
★ ★ ☆ ☆ ☆

Pages always slow to load.

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Guest • 701 days ago # + 0 -

Un able to submit API details via the app or website

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Guest • 703 days ago # + 0 -
API details

Unable to submit API details via the website, we are a party of 8 and it takes me about 20 minutes to complete this only to be told multiple times that there is a technical difficulty. This has been an ongoing issue for months.

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Guest • 707 days ago # + 0 -
★ ☆ ☆ ☆ ☆

App doesn’t work and it won’t accept my booking ref

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Guest • 708 days ago # + 0 -

Can't check in, no response

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Guest • 709 days ago # + 0 -

API not working

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Guest • 713 days ago # + 0 -
See above

I can’t put my passport details in which means no doubt I will not be able to check in on the app either on Sunday. Hence wasted money booking a hotel to check my bags in early the night before. I will be complaining this is ridiculous and I will not again use them!!!!

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Guest • 713 days ago # + 2 -

Tui app rubbish doesn’t let you input passenger details

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Guest • 713 days ago # + 7 -

Internal server error when I try to view booking?

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Guest • 716 days ago # + 3 -

Can't manage my booking

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Guest • 716 days ago # + 0 -

App keeps saying gateway error??

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Guest • 719 days ago # + 1 -

Wont let me check tried 2 days now fly tomorrow morning from newcastle to kos

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Guest • 721 days ago # + 0 -
★ ☆ ☆ ☆ ☆

Rubbish compared to jet2 online and app

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Guest • 721 days ago # + 0 -

Any one flying from Norwich to dalaman tomorrow ?
Won’t let me check in ?

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Guest • 724 days ago # + 1 -
★ ☆ ☆ ☆ ☆

Technical difficulties every time

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Guest • 726 days ago # + 7 -

Trying to book holiday on TUI website, when trying to pay it comes up with technical error and to call them now! Obviously, no answer!

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Guest • 728 days ago # + 0 -

Internal server error message all the time

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Guest • 729 days ago # + 0 -
★ ☆ ☆ ☆ ☆

Can't log on to my bookings

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Guest • 733 days ago # + 0 -
Internal server error

Trying to retrieve my booking and constantly says internal server error. TUI state I must use the app to book in for departure and return flights and also to receive coach number information at airport.

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Guest • 734 days ago # + 0 -
★ ☆ ☆ ☆ ☆

Dreadful app. Rarely works properly

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Guest • 735 days ago # + 0 -

Unable to Login online, all you see is

Loading...........

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Guest • 736 days ago # + 0 -
★ ☆ ☆ ☆ ☆

System constantly down

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Guest • 737 days ago # + 0 -
Problem uploading API details.

I also have had issues trying to add passenger details to my booking. 15 times I’ve tried and it says experiencing technical duties. I rang TUI and he said it was an issue with the airline. So I rang the airline and guess what, there’s nothing wrong with the airline they’ve referred me back to TUI. The ladies in the TUI branch near me don’t really have a clue. They keep telling me to refresh the page or wait til two days before checking in and try again. The other option was to turn up at the airport on the day of departure and they will fill out the API details on the day. Not really happy about that advice. What has anyone else experienced.

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Guest • 739 days ago # + -2 -
Comment is hidden.

Guest • 740 days ago # + 0 -
★ ☆ ☆ ☆ ☆

I can not submit my API as TUI website has a message saying we're having technical difficulties at this time. No help is offered.i know how to fill in a form online,it was fine last year when I went away with TUI.i have filled it in correctly

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Guest • 740 days ago # + 3 -
Technical difficulties with submitting my API ( passport details)

I have been trying to submit my passport details for a holiday in July but every time I fill in the details and submit it, a TUI message pops up to say ' were experiencing technical difficulties at this time ,try returning to the last page you was on' I have tried other devices, refreshed browsers,used another laptop.i did it last year with no issues but this year it will no work.no one in TUI will help.they keep saying refresh it and wait!help me please

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Guest • 742 days ago # + 4 -

Can't do check in information, keeps saying technical difficulties and been trying for the oast 2 weeks now and still nothing

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Guest • 746 days ago # + 0 -

Cannot open travel money app. Says server is down.

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Guest • 746 days ago # + 0 -
★ ★ ★ ☆ ☆

Will not open been like this for days

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Guest • 749 days ago # + 0 -

Still not working and flying tomorrow morning...

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Guest • 749 days ago # + 0 -

24 hours later and this heap of ordure still doesn't work. Who manages this website and code; do they care?

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Guest • 749 days ago # + -1 -

Says my booking doesnt exists to check in for return flight

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Guest • 749 days ago # + 0 -

I can’t access the App? Now trying to update it & nothing??

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Guest • 750 days ago # + 0 -

Can't submit API, can't check in online despite repeatedly trying...

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Guest • 750 days ago # + 0 -

Unable to confirm API details on booking ,Technical problems try again?

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Guest • 751 days ago # + 0 -

Can't get in site timed out very frustrating

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Guest • 752 days ago # + 0 -

unable to make booking, keeps saying I have timed out

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Guest • 754 days ago # + 0 -
★ ☆ ☆ ☆ ☆

Tried 4 times to compete booking unsuccessfully

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Guest • 760 days ago # + 0 -

Been on to book and got to payment and it logged me out now can’t get the same holiday back

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Guest • 764 days ago # + 0 -

I've been trying to get this app to work since January i keep installing and uninstalling even been to store but no luck. Very frustrating.

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Guest • 765 days ago # + 0 -

Tui web site not responding on safari. Works fine with Google?

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Guest • 768 days ago # + 0 -
App web disaster

Same problems unable to get details keeps saying internal server error,
Thought it might be my mobile,but same issue on IPad.
You can only try Retry so many times before giving up! Come on TUI get your act together

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Guest • 774 days ago # + 0 -
★ ★ ☆ ☆ ☆

Impossible to get through on the phone. No one at weekends and website often not loading

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Guest • 783 days ago # + 0 -
No online access to TUI website

Totally unable to access our booking on line. Cannot make payment, cannot see or change booking details. Been like this for weeks now. What happens when we are nearer the travel date and this problem still exists. How do we print boarding passes. I am not too good with mobile phones.

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Guest • 784 days ago # + 2 -
API

Tui app , API , for three weeks now has been having technical difficulties. Seriously needs sorting out . Even went in store and obviously same problem. Does it really take that long to sort out come on TUI sort it out !

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Guest • 787 days ago # + 3 -

I cannot add our passport details. When I click submit it says we’re having technical problems and wipes everything I’ve written.

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Guest • 787 days ago # + 0 -

3 weeks we have tried to look in to our Tui account and there is Technical problems.

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Guest • 787 days ago # + -2 -
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Guest • 795 days ago # + 0 -

Been trying to log on for several days and cannot what's the problem

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Guest • 798 days ago # + -1 -

Can’t log in. Says no internet access/servers down. Trying to log in to make further payments. This is on both website & app

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Guest • 799 days ago # + 0 -
★ ☆ ☆ ☆ ☆

cant log onto web site and they want £2000 to change dates of my holiday

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Guest • 800 days ago # + 0 -
Mrs

Can't search for holidays on desktop or app. It says nothing's available for anything anytime. I think my husband has set the Gremlins to work to avoid me spending lol

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Guest • 812 days ago # + 0 -
App not working

App not working, message Opps something went wrong can't load the content right now. Try later - problem at least 2 days now. Tui web access on phone ok

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Guest • 819 days ago # + 0 -

Trying to log in for few days to select my seats and unable as wed has technical issues !!!

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Guest • 823 days ago # + 3 -

Tui app not working

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Guest • 831 days ago # + 1 -
★ ☆ ☆ ☆ ☆

Absolutely useless never book with them again

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Guest • 836 days ago # + 0 -

Tui website just says error 500. Useless!

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Guest • 836 days ago # + 0 -
★ ☆ ☆ ☆ ☆

Always struggle to log in online. Staff in store so unhelpful

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