Tui.co.uk Current Status

*Current Status is based on reports from UpdownRadar users and social media activity data

Website: tui.co.uk

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Forum & Comments (200+)


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 Tui.co.uk status: POSSIBLE OUTAGE  Why?

Tui.co.uk problems for the last 24 hours

City Reports
Bournemouth, England 2
Slough, England 2
Leeds, England 1
Warrington, England 1
Lincoln, England 1
Norwich, England 1
Milford Haven, Wales 1
Fulham, England 1
Cheltenham, England 1
Manchester, England 1
Reports also come from these locations:
Aberdeen, Scotland; Rotherham, England; Birmingham, England.


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Most reported problems

WEBSITE
70%
 
APP
29%
 


Forum & Comments

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Admin    •    comment pinned    #
Possibly, redirect from different versions is configured incorrectly on tui.co.uk. In this case, use the links below:

http://tui.co.uk    https://tui.co.uk    http://www.tui.co.uk    https://www.tui.co.uk


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Paul    •   2 days ago  # 17 April 2024 + 0 -

Tui app just keeps stopping, been like this for months. Have deleted and reloaded several times still stopping. So annoying
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Guest    •   10 days ago  # 9 April 2024 + 0 -
★ ☆ ☆ ☆ ☆

Website doesn't work and cannot enter all API details - takes a long time to enter all the data accurately but cannot save it and all data is lost when you leave the API screen - really annoying as I have entered API for seven passengers and no further forward. Not good enough TUI
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Guest    •   14 days ago  # 5 April 2024 + 0 -
★ ☆ ☆ ☆ ☆

It’s not working!
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Judith op den Brouw    •   16 days ago  # 3 April 2024 + 1 -

cant get boarding passes on line or in app
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Holiday    •   19 days ago  # 31 March 2024 + 0 -

Tui manage my booking down
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Guest    •   22 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Technical issues
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Guest    •   22 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Website technical issues
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dee    •   23 days ago  # + 0 -

Access Denied
You don't have permission to access "http://www.tui.co.uk/" on this server.
Reference #18.1e847b5c.1711554423.c9200237
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Guest    •   29 days ago  # + 0 -
★ ★ ☆ ☆ ☆

They don't respond. Travelling tomorrow and still can't print cruise boarding passes!!!
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Guest    •   29 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

cannot book holiday.all i get is Bad request server could not under stand Request. Apache server error Port33020 and Port36020.It must be your problem as I don not have any problems with my computer or body else.Will have to go with Jet2.
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Guest    •   31 days ago  # + -1 -
★ ☆ ☆ ☆ ☆

very slow to load each page, now error message "400 - server does not understand browser request". what ??
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Denis K    •   34 days ago  # + 0 -
No confirmation of booking

Have not had confirmation of my booking to Skiathos made on 13/4/24. My online banking shows payment but nothing shown on app either. Holiday now shown £600 dearer. Awake half the night.
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Nic    •   39 days ago  # + 0 -

Payment shown as pending with bank however, error message shown on TUI website. Booking not confirmed.
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Karen    •   39 days ago  # + 0 -

Cannot book a cruise and stay as the final booking page will not load
Been like this for at least 10 days
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Mark    •   40 days ago  # + 0 -

Same issue as others App not working and the card is being declined so I’m stuck in Egypt with my funds trapped on that damn card.
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Darron Lee Darron    •   40 days ago  # + 0 -
Fix the TUI app please

This TUI app isn’t working half the time, how can I check my balance on my travel card when the app isn’t working. The app needs to be sorted and soon.
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Darron Lee Davies    •   40 days ago  # + 0 -
Can’t access my TUI app for the 2nd time in a week

I’m having problems with my TUI app as it keeps saying connection to you’re server lost, please check you’re internet and try again later. There is nothing wrong with my internet as everything is working except for my TUI app, as I got a TUI travel card and now I can’t even check my balance. A very poor app as the sane happened for a few hours last week. If it doesn’t improve I’m going to cancel my travel card and get a different one from a different firm
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Kelley    •   41 days ago  # + 0 -

TUI TravelMoney App not working, stating failed login (with correct passcode) & card is being declined.
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Kieron    •   41 days ago  # + 0 -

TUI TravelMoney App not working. Failed log in attempts even though inputting correct passcode.
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Guest    •   44 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Website is useless
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Kathy    •   44 days ago  # + 0 -

Can’t book as keeps coming up saying they having issues so will book elsewhere ,poor website!!
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Sharron    •   45 days ago  # + 0 -
Tui App Not Working

Every time I open the tui app it says access denied, you dont have permission to access this server. It was working fine the other day. I need to make a payment!!!
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FREDDIE    •   52 days ago  # + 1 -
Tui app not fit for purpose

The Tui app was working fine until last week when I was asked to update.
Since then, it crashes every time I open it. I've uninstalled, reinstalled several times, makes no difference.
Reported it on the app site along with many other people, but clearly no one at Tui is bothered as its just the same.
I advised Tui via Trustpilot..... their reply was it was my fault... Or rather, my phones fault!!!!
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Robert Taylor    •   52 days ago  # + 0 -

Unable to amend booking or provide API after signing in to TUI account. Shows technical difficulties since yesterday.
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june sargezy    •   53 days ago  # + 0 -

pictures of accommodation won’t show just have a box with ?
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Elaine    •   54 days ago  # + 0 -

Cant open TUI app today for countdown to holiday. Just get white background with TUI Live Happy on screen.
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Paula    •   55 days ago  # + 1 -
Tui App

My Tui app has been working fine up until yesterday morning. Now I cannot load it despite unistalling it on my phone. When will this be fixed?
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Jacqueline    •   56 days ago  # + 0 -

When are you going to fix the technical issues its now over 2 weeks rubbish
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AMW    •   58 days ago  # + 1 -

tui app is timing out , will not open
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Guest    •   62 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

tried to log into my account for over an hour without succe , but can get into create an account without problem.
cnnot register my tui travel card . should have got a sainsbury cash passport instead. look forward to your reply if any
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Rhianne cadman    •   62 days ago  # + 0 -

Unable to book flight seats
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Jacqueline    •   64 days ago  # + -1 -

Have tried to put passports on to app yesterday and today but no luck says technical problems please fix it
Southampton area
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Stu    •   68 days ago  # + 0 -

Cannot check in for a flight, tried both app and website
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Dave    •   71 days ago  # + 1 -

App appears to be fully functional now
Manage my booking took my payment and I received confirmation via app and e mail
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Ian    •   71 days ago  # + 0 -

TUI App now working on 'Manage my booking'
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Lyn    •   71 days ago  # + 0 -

Can't manage my booking on tui app, showing invalid cors request
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Sandra    •   71 days ago  # + 1 -

Getting Cors invalid request on manage my booking.
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CM    •   71 days ago  # + 0 -

Invalid cor request manage my booking
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AlanB    •   71 days ago  # + 0 -

App when trying to manage bookings say Invalid CORS request
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Ian    •   71 days ago  # + 0 -

Invalid cors request also, been like that for about 5 days
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Yvonne    •   72 days ago  # + 0 -

Invalid cors request when trying to see my account details
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Cristina    •   72 days ago  # + 1 -

Same for me, the site/app (I've tried both) loads up until I go to manage my booking.
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Kerry    •   72 days ago  # + 0 -

Can’t manage my booking, takes me to a blank pdf page, I was going to make a payment so ha ho
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Dave    •   72 days ago  # + 2 -
Can’t get into manage my booking

Won’t let me into manage my booking on the app. Takes you to a PDF which doesn’t open
As I only Want to make a payment it’s not an urgent issue for me
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Kim    •   72 days ago  # + 0 -

Is saying I've no upcoming holidays when I login to try and pay
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Rob Bkt    •   72 days ago  # + 1 -

Cant get into tui app to manage my booking , invalid cors error message
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Lana    •   72 days ago  # + 0 -

Cannot get into manage my booking
Invaled cors error message
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Debs    •   72 days ago  # + 0 -

Can't get into Manage my Booking; Invalid CORS request error message
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Linda    •   72 days ago  # + 0 -

Can't get into Manage my Booking; Invalid CORS request error message
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Sarah    •   72 days ago  # + 6 -

Can't get on to manage my booking. Invalid CORS request
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Dawn    •   72 days ago  # + 10 -

App won't let me use the manage my booking link and shows invalid cors request ,?
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Christopher    •   74 days ago  # + 0 -

App wont open. As above, message states high battery usage. Have cleared cash but still no good.
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BL    •   79 days ago  # + 0 -

Can’t amend holiday
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RobL    •   80 days ago  # + 0 -

Takes all details but won’t let us book
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Mark    •   83 days ago  # + 0 -

I can't get into manage my booking to print my boarding passes off.
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Anne    •   83 days ago  # + 0 -

I’ve just downloaded the app but it won’t let me proceed from the country/ language page?
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Tania Gane    •   85 days ago  # + 0 -

I cannot check in for my flight tomorrow
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Linda    •   86 days ago  # + 0 -

I've checked in on line and now app is saying it doesn't recognise my booking. Agent had same issues with it and website
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Guest    •   87 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

App doesn't recognise my booking despite me checking in online
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Guest    •   94 days ago  # + 0 -

All I get from Tui is ERORR 33020 trying to book Holiday
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Guest    •   94 days ago  # + 0 -

erorr 33020 tui.
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Guest    •   97 days ago  # + 0 -
★ ★ ☆ ☆ ☆

Sporadic, discount codes dont work sometimes, scrolling goes back
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Sally B    •   99 days ago  # + 0 -
Website/App not working

Page will not load, just asks me what region I'm in ( United Kingdom or Ireland) and then nothing at all ! Have been trying for a week ! Have uninstalled and installed a few times but still nothing, same page as before, asking what region I'm in ? Frustrating & put me off of booking ..... Might just have to go back to Jet2 !!
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Lollipop    •   101 days ago  # + 0 -
Can’t add bookin

The app won’t let me add a booking, I get as far as adding lead passenger name but won’t let me add the date, can’t click on it so it just shows today’s date
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E    •   103 days ago  # + 0 -

Won't let us book
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NF    •   104 days ago  # + 0 -

When I try to click on hotel/ holiday link I get the following message:

Apache Server at www.tui.co.uk Port 33020
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Anon    •   106 days ago  # + 1 -

Will not let me change my holiday
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A Bewick    •   107 days ago  # + 0 -

Have been trying since late December and.just saying technical issues. Wondering if their website has been hacked. So Frustrating !!!
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Ian williams    •   108 days ago  # + 0 -

Won't let me enter passport details keeps saying there is a technical issue
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Gill Elliott    •   108 days ago  # + 0 -
Website frustration

For over a week now I can put in a holiday search ok but when I press continue to book any hotel a meesage appears 'bad request. Server could not understand. Apache server at Tui port 33020. I have also had the message when logging into my account or manage booking.
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Guest    •   108 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

API REGISTRATION FOR HOLIDAY STILL NOT WORKING
02/01/24
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Paul Gibson    •   108 days ago  # + 0 -

Website saying unable to,amend booking. Quite infuriating.
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M    •   111 days ago  # + 8 -

Trying to amend a booking but it says error technical problems
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Sandra Davis    •   111 days ago  # + 5 -

Tui app keeps crashing on my phone.
I've re installed it and it keeos flashing off..i get a message saying high battery akert
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Frustrated    •   112 days ago  # + 0 -
reCAPCHA

Trying to input details for Cape Verde visas but I cannot get past the reCAPCHA
Just going round and round. Tried all afternoon today. Nothing.
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Michelle annoyed    •   115 days ago  # + 0 -

Can’t amend my holiday just keep getting technical error after inputting all the information.
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Annoyed    •   116 days ago  # + 0 -

Cannot add my booking to the app for my trip starting tomorrow. Therefore cannot retrieve my transfer details!
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Guest    •   116 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

sort the app out so i can pay for my holiday
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boo    •   116 days ago  # + 2 -

will not load to pay balance!!!!
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Clare    •   120 days ago  # + 0 -
Impossible to book!!

Been trying to book a holiday all day - errors every step of the way. Finally got all the way through (probably 8th or 9th attempt today with errors at different stages) to payment, entered my card details - approved in my banking app and then errored out - tried it 3 times and every time an error so can't complete the booking. Think I'll have to give up as worried I'll max out my available credit with the repeat authorisations on my card. Trying to spend £11k with them too...
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Luke    •   121 days ago  # + 0 -

Just comes up with
We're really sorry we're having some technical problems
When attempting to book seats for the whole day
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Guest    •   122 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Their website is pathetic. I have tried to check in at least half a dozen times and when I have completed the very tedious job of entering details for seven travellers have been returned to the start page. Telephoned but they won't speak to me because the booking was through an agent. . The customer service is non-existent. Don't book with TUI if you can find any other operator!
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Angela BARNETT    •   127 days ago  # + 0 -
App not working

My app is not working at all so uninstalled and reinstalled, still not working, on opening it up blank page appears, the bounces away it's really bad app. I need it because have two more holidays booked with you, one next week, customer service bad
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Karen Shackleton    •   127 days ago  # + 0 -

Need to get into the app for my return boarding passes
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Guest    •   134 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

The TUI website is not working at all, you put all your information in and it just says it’s timed out or the ‘we are having problem loading the page’
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James Neil Price    •   141 days ago  # + 1 -

When I click on my current holiday in the trips section, it shows a message’ internal server error
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Guest    •   144 days ago  # + 3 -
★ ☆ ☆ ☆ ☆

technical difficulties all the time when using manage my booking
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Guest    •   145 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Trying to book a holiday allways down funny it's black friday
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Adrian fallon    •   152 days ago  # + 4 -

Can’t log on cruise website
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Amanda    •   152 days ago  # + -1 -

Was looking to book a cruise but cannot same error message again
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Emma    •   152 days ago  # + 2 -

TUI app done again. I’m going on holiday soon and I need to use it!! Grrrrr
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Donna    •   152 days ago  # + 0 -

Internal server error on TUI app. It’s been like it for over a week now
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Di    •   166 days ago  # + 2 -

Can’t get onto ‘my booking’
Keeps saying technical difficulties, been the same for a few days now
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Hepburn    •   170 days ago  # + 1 -
Unable to book a dining experience on a cruise I have booked keeps saying server error

Internal server error keeps coming up on the app, and log in web page on internet says server error try later on booking site for cruise experience on a cruise I am booked on , reported this via email and also phoned tui
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Eric    •   173 days ago  # + 2 -

oops something went wrong

tui app
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Dianne    •   178 days ago  # + 0 -

Didn’t load
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T McDonald    •   180 days ago  # + 0 -
Tui premier seats

Still experiencing issues when booking premium seats for flight, they are showing available but they have already gone, I lost my seats as a result.Still ongoing
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Twig    •   186 days ago  # + 7 -

Internal server error last for the last week i have been trying to get my cruise details up
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SAH    •   188 days ago  # + 0 -

Internal server error on Tui app. Unable to load our trip details
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Vicky    •   191 days ago  # + 2 -
Technical Difficulites

Issues
Tried amending my holiday on the app and website got to payment page and comes up technical difficulties. When will this be fixed as it appears lots of people are experiencing technical difficulties?
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Kerry    •   191 days ago  # + 7 -

Trying to amend booking on site get to last page confirm keeps coming up with technical issues been trying for 3 days ???
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Neil Patterson    •   192 days ago  # + 0 -

Keep getting access denied trying to open my flight check-in for tomorrow in Paphos
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Fred    •   195 days ago  # + 0 -

Keeps saying error page
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Julie    •   196 days ago  # + 0 -

I can't scroll through holidays with out it going g back to the beginning
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Sarah Cowley    •   197 days ago  # + 0 -

App not working unable to log in at all
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Guest    •   198 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

internal server error and whoops something went wrong
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Lynn    •   200 days ago  # + 6 -

Oops something went wrong error all the time please try again
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Sassy    •   201 days ago  # + 2 -

Issues
Tried amending my holiday on the app and website got to payment page and comes up technical difficulties
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Guest    •   202 days ago  # + 0 -
Can’t book

Can someone help solve this as I’m trying to book a package holiday for next summer and get through to payment plan then when click next page it says cannot connect to server???? I’ve tried on more than one device and different locations same issue last three days. Need help.
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Guest    •   204 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

k Not happy at all.Keep getting access denied when I try to make payment via manage booking
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Guest    •   208 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Can't check in online
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Sue parsons    •   208 days ago  # + 1 -
Tui app rubbish

Opps somthing went wrong this has been the case for over a month and what are Tui doing about it?... make you think of using a different travel agent...
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sue wgtr    •   208 days ago  # + 0 -

Bad Request all the time. Oops something went wrong. Server does not understand. Same message every time.
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Mebs    •   209 days ago  # + 0 -

Bad Request all the time. Oops something went wrong. Server does not understand. Same message every time.
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Caroline    •   211 days ago  # + 1 -

Oops message when I clicked on booking but message itself incomplete ie May be because.....
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Guest    •   212 days ago  # + -1 -
★ ☆ ☆ ☆ ☆

Veerry slloooow
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Julie    •   215 days ago  # + 0 -

Won't let me check in for my return flight. Just a red banner!!!
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KJC    •   218 days ago  # + 0 -
App waste of space

Same trying to retrieve booking and the red banner comes up. All internet is working fine. No probs with other apps? This has happened a few times!!! Now just do internet search to retrive booking. App is a waste of space!!”
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Elaine    •   219 days ago  # + 4 -

Trying to access my TUI booking and red banner comes up saying error. Checked internet all ok, even googled the problem!!
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Guest    •   219 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

i cant save to my wish list or delete from it
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Guest    •   220 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Login is looping. Constantly asking to change password. Already have done, but cannot remain logged in. Wants password change again :(
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Guest    •   220 days ago  # + 0 -
★ ★ ☆ ☆ ☆

Very poor app does work 90% of the time , not very good as you rely on in for information updates whilst abroad
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live    •   221 days ago  # + 0 -

trying to add passports onto booking keeps popping up with "technical difficulties".
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Homep***    •   222 days ago  # + 0 -

https://homep***.ltd
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SB    •   222 days ago  # + 3 -

Trying to book excursions ion manage my booking. Just not opening.
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Guest    •   230 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Terrible trying to find a holiday . Kept crashing my server
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June Donald    •   236 days ago  # + 5 -
Internal Server Error

trying to add a new booking to my account and showing two errors - Booking Reference not recognised on PC and on App shows the outline of the booking including recognising the booking reference . when you try to click into it you get big red banner with ERROR Internal Server Error . I have deleted and re-installed the app - still the same ....
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Guest    •   239 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Constant issues with pages being unavailable and 'we are experiencing some technical difficulties' messages.
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Guest    •   244 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Terrible experience with online check in
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LS    •   266 days ago  # + 0 -

Tui site down. It says ‘ We’re tidying up our holidays ‘ Odd.!
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NS    •   266 days ago  # + 0 -

TUI website down..none of the alternative web addresses suggested work either.
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Hannah    •   266 days ago  # + 2 -

Can't get onto the website this morning: "HTTP Status 500 – Internal Server Error"
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Guest    •   266 days ago  # + 7 -
Manage My Booking down

The 'Manage My Booking' is down - I keep receiving message 'We're really sorry, we're having some technical problems'. Can't do online check-in and no update on when it'll be resolved.
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NALS    •   269 days ago  # + 0 -
'Technical Problems' Preventing Me Entering Passport Information

I cannot enter my passport details without a 'technical problems' error message. I'm referred back to the page I was at and have to complete the details again, only to receive the same error message again
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Guest    •   273 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

It’s app could work
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KC    •   277 days ago  # + 0 -
App not working

1. Two passengers same name allocated same seat.
2. Despite selecting seat for 12 year old with adult, seating another adult in their own, then selecting same seats coming back. App now says son and husband in same seat, 12 year old on own. Not what I selected and booked.
3. Can’t make any amendments says technical difficulties for 4 weeks now, installed updates, no difference.
4. Apparently I still need to select another 4 seats as 12 out of 8 seats only booked, wants more money for this,I only need 8 seats, 4 of us there and back.
4. Booking all inclusive no record of this in app. Only in purchase confirmation.
Come on Tui get this sorted!
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Lauren    •   278 days ago  # + 0 -
Unable to check in online

Fly in 2 days, trying to put in passport info and check in online and just says technical difficulties!
Am I able to do all of this at the airport??
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Richard    •   278 days ago  # + 1 -
Payment not going through

Tried to book a holiday and got as far as paying deposit but wouldn't complete. Amount shown as Pending on my bank card. Rang and they said they have an IT problem.
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Patricia    •   279 days ago  # + 4 -

Am trying to check in for return flights from Marrakesh to Bristol. Consistently getting message about technical problems at TUI
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Les    •   279 days ago  # + 3 -
Payment “technical difficulties”

I am trying to book and pay for a holiday next weekend, get to completing payment and it says “technical difficulties”! Have tried variations, but its still not accepting my payment!
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Guest    •   280 days ago  # + 0 -
★ ★ ☆ ☆ ☆

Pages always slow to load.
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Jamesp    •   282 days ago  # + 0 -

Un able to submit API details via the app or website
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Travelmad999    •   284 days ago  # + 0 -
API details

Unable to submit API details via the website, we are a party of 8 and it takes me about 20 minutes to complete this only to be told multiple times that there is a technical difficulty. This has been an ongoing issue for months.
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Guest    •   288 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

App doesn’t work and it won’t accept my booking ref
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Darren    •   289 days ago  # + 0 -

Can't check in, no response
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Dave sands    •   290 days ago  # + 0 -

API not working
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Ejf    •   294 days ago  # + 0 -
See above

I can’t put my passport details in which means no doubt I will not be able to check in on the app either on Sunday. Hence wasted money booking a hotel to check my bags in early the night before. I will be complaining this is ridiculous and I will not again use them!!!!
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James    •   294 days ago  # + 2 -

Tui app rubbish doesn’t let you input passenger details
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Angela    •   294 days ago  # + 7 -

Internal server error when I try to view booking?
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Carol    •   297 days ago  # + 3 -

Can't manage my booking
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charlieanne cordon    •   297 days ago  # + 0 -

App keeps saying gateway error??
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Aaron    •   300 days ago  # + 1 -

Wont let me check tried 2 days now fly tomorrow morning from newcastle to kos
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Guest    •   302 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Rubbish compared to jet2 online and app
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Gary    •   302 days ago  # + 0 -

Any one flying from Norwich to dalaman tomorrow ?
Won’t let me check in ?
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Guest    •   305 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Technical difficulties every time
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Guest    •   307 days ago  # + 7 -

Trying to book holiday on TUI website, when trying to pay it comes up with technical error and to call them now! Obviously, no answer!
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Guest    •   309 days ago  # + 0 -

Internal server error message all the time
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Guest    •   310 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Can't log on to my bookings
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Guest    •   314 days ago  # + 0 -
Internal server error

Trying to retrieve my booking and constantly says internal server error. TUI state I must use the app to book in for departure and return flights and also to receive coach number information at airport.
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Guest    •   315 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Dreadful app. Rarely works properly
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Guest    •   316 days ago  # + 0 -

Unable to Login online, all you see is

Loading...........
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Guest    •   317 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

System constantly down
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Nic Hill    •   318 days ago  # + 0 -
Problem uploading API details.

I also have had issues trying to add passenger details to my booking. 15 times I’ve tried and it says experiencing technical duties. I rang TUI and he said it was an issue with the airline. So I rang the airline and guess what, there’s nothing wrong with the airline they’ve referred me back to TUI. The ladies in the TUI branch near me don’t really have a clue. They keep telling me to refresh the page or wait til two days before checking in and try again. The other option was to turn up at the airport on the day of departure and they will fill out the API details on the day. Not really happy about that advice. What has anyone else experienced.
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Anonymous    •   320 days ago  # + -2 -
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Guest    •   321 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

I can not submit my API as TUI website has a message saying we're having technical difficulties at this time. No help is offered.i know how to fill in a form online,it was fine last year when I went away with TUI.i have filled it in correctly
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Suzy    •   321 days ago  # + 3 -
Technical difficulties with submitting my API ( passport details)

I have been trying to submit my passport details for a holiday in July but every time I fill in the details and submit it, a TUI message pops up to say ' were experiencing technical difficulties at this time ,try returning to the last page you was on' I have tried other devices, refreshed browsers,used another laptop.i did it last year with no issues but this year it will no work.no one in TUI will help.they keep saying refresh it and wait!help me please
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Jodie    •   323 days ago  # + 4 -

Can't do check in information, keeps saying technical difficulties and been trying for the oast 2 weeks now and still nothing
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J Lord    •   326 days ago  # + 2 -

Internal Server Error
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Julian    •   327 days ago  # + 0 -

Cannot open travel money app. Says server is down.
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Guest    •   327 days ago  # + 0 -
★ ★ ★ ☆ ☆

Will not open been like this for days
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DuckFaresbury    •   330 days ago  # + 0 -

Still not working and flying tomorrow morning...
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DuckFaresbury    •   330 days ago  # + 0 -

24 hours later and this heap of ordure still doesn't work. Who manages this website and code; do they care?
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Sam    •   330 days ago  # + -1 -

Says my booking doesnt exists to check in for return flight
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KimB    •   330 days ago  # + 0 -

I can’t access the App? Now trying to update it & nothing??
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DuckFaresbury    •   331 days ago  # + 0 -

And still trying...
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DuckFaresbury    •   331 days ago  # + 0 -

Can't submit API, can't check in online despite repeatedly trying...
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Robert    •   331 days ago  # + 0 -

Unable to confirm API details on booking ,Technical problems try again?
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cgr    •   331 days ago  # + 0 -

can't checking at airport
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Christopher    •   332 days ago  # + 0 -

Can't get in site timed out very frustrating
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Neil    •   332 days ago  # + 0 -

Still saying timed out
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guest    •   333 days ago  # + 0 -

unable to make booking, keeps saying I have timed out
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Guest    •   335 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Tried 4 times to compete booking unsuccessfully
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S    •   341 days ago  # + 0 -

Been on to book and got to payment and it logged me out now can’t get the same holiday back
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Guest    •   344 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Tried to book a holiday for 3 days. I can not pay ??
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Carol    •   345 days ago  # + 0 -

I've been trying to get this app to work since January i keep installing and uninstalling even been to store but no luck. Very frustrating.
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Ni    •   346 days ago  # + 0 -

Tui web site not responding on safari. Works fine with Google?
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Chris    •   349 days ago  # + 0 -
App web disaster

Same problems unable to get details keeps saying internal server error,
Thought it might be my mobile,but same issue on IPad.
You can only try Retry so many times before giving up! Come on TUI get your act together
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Guest    •   355 days ago  # + 0 -
★ ★ ☆ ☆ ☆

Impossible to get through on the phone. No one at weekends and website often not loading
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Don    •   362 days ago  # + 0 -
Sort your app TUI!

TUI app down for weeks! Sort it out TUI! Had to phone because my holiday was no longer showing. Tui said they couldn’t find the booking either. Wth and thankfully my husband had the booking ref on email. This holiday has been paid in full and now I’m concerned that something is going on with, TUI.
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Elaine    •   364 days ago  # + 0 -
No online access to TUI website

Totally unable to access our booking on line. Cannot make payment, cannot see or change booking details. Been like this for weeks now. What happens when we are nearer the travel date and this problem still exists. How do we print boarding passes. I am not too good with mobile phones.
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Lou    •   365 days ago  # + 2 -
API

Tui app , API , for three weeks now has been having technical difficulties. Seriously needs sorting out . Even went in store and obviously same problem. Does it really take that long to sort out come on TUI sort it out !
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Guest    •   367 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Does not work
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Nicola    •   368 days ago  # + 3 -

I cannot add our passport details. When I click submit it says we’re having technical problems and wipes everything I’ve written.
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DHE    •   368 days ago  # + 0 -

3 weeks we have tried to look in to our Tui account and there is Technical problems.
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Anonymous    •   368 days ago  # + -2 -
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Sue    •   376 days ago  # + 0 -

Been trying to log on for several days and cannot what's the problem
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Hev    •   379 days ago  # + -1 -

Can’t log in. Says no internet access/servers down. Trying to log in to make further payments. This is on both website & app
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Guest    •   380 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

cant log onto web site and they want £2000 to change dates of my holiday
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Lisa howard    •   381 days ago  # + 0 -
Mrs

Can't search for holidays on desktop or app. It says nothing's available for anything anytime. I think my husband has set the Gremlins to work to avoid me spending lol
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Sicktodeath    •   383 days ago  # + 0 -

Tui app oops retry bin doing this for a while now cant see my booking pay anything off holiday tui get your finger out fix it pse
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