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Guest    •   171 days ago  # 27 June 2025 + 0 -

Problems again with lights disconnecting, not responding.
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Guest    •   171 days ago  # 27 June 2025 + 0 -

down again for several days. Server issues again??
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Guest    •   172 days ago  # 27 June 2025 + 0 -

Hub and lights still not working. When will this issue be resolved??
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Guest    •   173 days ago  # 25 June 2025 + 0 -
★ ☆ ☆ ☆ ☆

Hub won't connect. Lights can't be controlled.
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Guest    •   175 days ago  # 24 June 2025 + 0 -

Alexa Bulbs are not working. Can't turn them off or on with my phone. Has this problem been resolved?
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Guest    •   176 days ago  # + 1 -
Lights ON!

Sengled light control is restored. After an extremely long outage, all services appear to be functioning as expected. No cause or reason for outage has been released.
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Guest    •   176 days ago  # + 0 -
Sengled appears to be up again.

06/22/2025
My Sengled devices are finally responding to all commands except the dimmer function which may be my fault for not setting them up properly…
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Guest    •   176 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

App and light bulb doesn’t work. Took an hr just to login to the app! Something’s wrong and they won’t say anything or fix it!
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Guest    •   176 days ago  # + 1 -
Senglend WiFi light bulb

I deleted the light bulb and can’t re-add it to the app I get stuck at add location to it. I deleted the light bulb because it wasn’t working.
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Guest    •   176 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Nothing is working. Can't turn bulbs on or off using Wi-Fi. Can't log into app.
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Guest    •   177 days ago  # + 1 -

Nothing connects and can sign in to app. Rude to not advise customers of status.
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Guest    •   177 days ago  # + 4 -

St williams Ontario Canada Same issue as others, lights not responding and sengled account unable to sign in
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Guest    •   177 days ago  # + 3 -
★ ☆ ☆ ☆ ☆

Their equipment and app, is busted, and they haven't responded to support inquiries.
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Guest    •   177 days ago  # + 2 -
★ ☆ ☆ ☆ ☆

Broke links to Alexa, inability log on to server, Ready to replace all my Sengled bulbs with a more reliable service.
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Guest    •   177 days ago  # + 2 -

Bulbs not working since the 17th. Have tried over and over to log in and says operation failed. Tired of it!
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Guest    •   177 days ago  # + 2 -
Dead Element Zigbee Setup

My Element setup (bulbs and smart plugs) went down, at about 9PM, EDT, on the 19th. All local troubleshootin' has been fruitless. And at the same time, the Sengled Home Android app won't let me login. Whether I use my original username/password (does log me into sengled.com) or try, via Google, I get the same result: "The operation failed, please try again." Also, I've tried clearin' the cache and data from the app settings and I reinstalled it (again, no difference). Finally, I sent an email, to Sengled, but there's been no response (to date)
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Guest    •   177 days ago  # + 1 -

My lights have not responded since June 17, when will the server problem be fixed. Zip code 12306
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Guest    •   177 days ago  # + 2 -

Bulbs not responding, cannot login to app.
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Guest    •   177 days ago  # + 2 -
★ ☆ ☆ ☆ ☆

Sales site up, the service they are REQUIRED to provide for any of their wifi devices to work is GONE.
Gone for several days, they do not respond to any of the thousands of inquiries.
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Guest    •   177 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Tends to go offline often
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Guest    •   177 days ago  # + 3 -

3 days here and no word from support.
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Guest    •   177 days ago  # + 2 -

Same issue with apps others are having
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Guest    •   177 days ago  # + 3 -

I have the same problem. App and bulbs not working for the past 3 days.
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Guest    •   177 days ago  # + 10 -
Sengled Bulbs Not Working

My Sengled bulbs have not been working for going on 3 days now. Furthermore, I am unable to log onto my Sengled account nor able to reset my password.
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Guest    •   177 days ago  # + 3 -
I'm Getting rid of Sengled

I'm fed up with Sengled. Spent a day thinking the fault was on my end. Spent hours trying to reconnect to Alexa. The next day got the message from Sengled about the outage. Everything is still down. I'm replacing Sengled lights with Amazon Basics Alexa only bulbs.
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Guest    •   177 days ago  # + 3 -
“…not connected to the internet.”

Error message on iPhone: “Your phone is not connected to the Internet.” And yet: it is-for everything but Sengled app. Deleted and downloaded app. again: no change, same error message. My guess is ‘somebody got hacked. That’s only a guess, but it could explain these failures.
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Guest    •   177 days ago  # + 3 -
Disappointed with Sengled support or lact of

Sengled is experiencing difficulty in resolving the outage issues. After 3 days without a resolution and no estimated time for restoration, I have decided to switch to a CNET recommended vendor that offers Bluetooth and Wi-Fi connectivity for their devices.
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Guest    •   177 days ago  # + 2 -
Sengled system down email from Amazon

Same problems as others have mentioned, I tried resetting my hub with no success and it appeared to not be functioning so I ordered one from Amazon. I receiver a email from Amazon stating that SENNGLED was "down" and stated that users would be experiencing all the problems noted here they had no solutions but stated that we should hear from Sengled soon.
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Guest    •   177 days ago  # + 5 -
No response from Sengled

All my Sengled bulbs quit working on the 19th. I could not sign onto the app on my phone, so removed and readded it. Still could not sign on. I've emailed their tech support twice and have not yet heard back from them. They are still not working as of this morning.
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Guest    •   177 days ago  # + 2 -
No Camaera or Account access.

Cannot view cameras or log into my account for the last 3 days. So much for relying on this camera system to monitor security around the yard. How much am I paying for this unreliable system per month?????
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Guest    •   177 days ago  # + 3 -

Alexa routines not working
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Guest    •   177 days ago  # + 4 -

I’m still not able to log into my account in the US. I was having issues so I logged out and now I can’t log into again.
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Guest    •   177 days ago  # + 1 -
Sengled down?

Like many others, as of Jun 20, 2025 my bulb has not been responsive and while trying to use the app I get the “The operation failed, please try again” or states nor connected to the internet messages.
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Guest    •   177 days ago  # + 2 -
App not working

Lost connection to all wifi bulbs and reinstalled app but cannot sign in. This is day 3. No communication from sengled. Time to move to another company.
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Guest    •   177 days ago  # + 1 -

cannot log on the app. cannot talk to alexa. multiple requests to Sengled unanswered.
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Guest    •   177 days ago  # + 0 -

I had the same problem without any response from sengled. I switched all my light bulbs for another brand and it was so easy to install
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Guest    •   177 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

There is no communication with their clients. It's a joke. I changed all my lighbulbs for another brand, and I was able to connect them without a glitch.
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Guest    •   178 days ago  # + 0 -
★ ★ ★ ☆ ☆

The app is good. The issue is if there arr any OS , AI, Amazon, Norton updates, they don't keep up. I only get " operation failure, try again" ...
and again, and again. Nothin% works. Non hub version
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Guest    •   178 days ago  # + 0 -
From Amazon

Email from Amazon today

Amazon Alexa
We want to let you know that Sengled, a manufacturer of smart light bulbs that you have connected to Alexa, is currently experiencing a service outage. The issue may affect devices connected via your Wi-Fi system. The outage may affect your ability to control those Sengled devices, including via the Sengled app, and via requests to Alexa or through the Alexa app.

In addition, the devices may not be controllable from any Routines you have set up until the outage is resolved. It may also impact your ability to log into your Sengled account.

We recognize this disruption to your smart home setup may be frustrating, and we thank you for your patience as Sengled works to resolve their service issue.
©2025 Amazon.com, Inc. or its affiliates. Amazon and all related marks are trademarks of Amazon.com, Inc. or its affiliates, Amazon.com, Inc. 410 Terry Avenue N., Seattle, WA 98109.
Amazon.com
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Guest    •   178 days ago  # + 0 -
Lost connection to WiFi cameras

Lost the views of the cameras, have sent many emails to Sengled and no response. I decided to turn off the power at the light switch, wasn't able to manually turn off the light. I decided to purchase new cameras customer service with Sengled is terrible
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Guest    •   178 days ago  # + 0 -

I cannot sign into sendgled app
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Guest    •   178 days ago  # + 0 -

I cannot sign into sendgled app
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Guest    •   178 days ago  # + 0 -

Cannot log into Sengled app, cannot link to Google Home, and cannot operate lights (either by voice, through Home, or using Sengled app)
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Guest    •   178 days ago  # + 0 -

Can no longer log into app. The Sengled/Zigbee hub went offline on the 18th. Cannot reset the connected bulbs without the app.
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Guest    •   178 days ago  # + 0 -

My lights quit working in the 17th of June and I can’t log in or change password. Keeps saying “operation had failed, please try again”
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Guest    •   178 days ago  # + 0 -

Vancouver BC
I can't sign into the Sengled app, it's been like this for two days now.
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Guest    •   178 days ago  # + 0 -

I am experiencing the exact same issues as others are reporting. Issues started around 9:00 pm EST on 6/18/25. I reside in Pennsylvania
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Guest    •   178 days ago  # + 2 -
What the heck is with Sengled? ..Is this going to get fixed anytime soon?

Cannot use Alexa to turn lights off/on (keeps showing 'Sorry, Bedroom isn't responding').
Sengled app isn't working right either. I keep seeing 'The operation failed, please try again.'
Reinstalled the app and it's still giving me the same message.

Glad I'm not alone in this. Also started happening on the 18th. ..Going to be moving away from this company if they don't get their act together.
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Guest    •   178 days ago  # + 0 -

Can't login. No I don't use Alexa.
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Guest    •   178 days ago  # + 3 -
Fed up with Sengled

Same issue as others have reported. Lights stopped working on June 18 and cannot log into app. Received an automated email that was not helpful
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Guest    •   178 days ago  # + 2 -
From Amazon

From Amazon: We want to let you know that Sengled, a manufacturer of smart light bulbs that you have connected to Alexa, is currently experiencing a service outage. The issue may affect devices connected via your Wi-Fi system. The outage may affect your ability to control those Sengled devices, including via the Sengled app, and via requests to Alexa or through the Alexa app.  

In addition, the devices may not be controllable from any Routines you have set up until the outage is resolved.  It may also impact your ability to log into your Sengled account.  

We recognize this disruption to your smart home setup may be frustrating, and we thank you for your patience as Sengled works to resolve their service issue.

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Guest    •   178 days ago  # + 1 -
No Customer Service and no one answers at their HQ

My Sengled Bulbs/Smart Hub also went offline on the 18th. Sengled's website has no customer service phone #. Their general number is 1-678-257-4800. No one picks up. The customer service # given on their computer receptionist is 1-877-401-5990, but that is now a life-line sales number. I wonder if their business has shut down?
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Guest    •   178 days ago  # + 0 -

Down since the 19th just like the other post from Indiana. Cannot control lights and cannot see any devices on app. App says phone has no internet connection. Alexa app says lost connection with server...
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Guest    •   178 days ago  # + 5 -

After this multiple day outage, I have now replaced all of my Sengled products. Didn’t seem to have a choice with no communication or posts
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Guest    •   178 days ago  # + -1 -

Singled Bulbs became unresponsive on20, June and are still unresponsive! (San Diego, CA.)
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Guest    •   178 days ago  # + -1 -

Sengled app not working. System unresponsive
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Guest    •   178 days ago  # + -1 -

Service has been down since the 17th for Medford, MA. Sent email to support. No response.
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Guest    •   178 days ago  # + -1 -

App is still not responding. All my bulbs that require the app have failed and not working. Neither the app nor the bulbs can be reset.
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Guest    •   178 days ago  # + -1 -

Sengled server is down, in Dayton, Ohio. App doesn't work
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Guest    •   178 days ago  # + 0 -

Have not been able to connect to the lights or app for 2 days. Keep getting a failed operation message. Can't connect through alexa either.
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Guest    •   178 days ago  # + -1 -

App unresponsive. Cannot control lights.
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Guest    •   178 days ago  # + -1 -

Same issue in Guatemala. Lights unresponsive, logged out of app, deleted and reinstalled app, unable to sign in or change password.
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Guest    •   178 days ago  # + 2 -
★ ☆ ☆ ☆ ☆

No one will answer a simple question that I sent this morning at 6:20 am central time.
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Guest    •   178 days ago  # + 1 -

Same in Indiana. Cannot log into app to turn lights off or even adjust them. Won't work with Alexa. Just started June 19th.
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Guest    •   178 days ago  # + 1 -

Same in Virginia, can’t log into app and all bulbs are down. Repeated emails to Sengled have gone unanswered
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Guest    •   178 days ago  # + -1 -

same issue, cannot log in to APP, lights not working issue started. I notice the issue when the lights did not come on per schedule.
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Guest    •   178 days ago  # + 1 -

Cannot log into app since 06/19. Uninstalled 2x's and nothing. Lights are not coming on per light schedule
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Guest    •   178 days ago  # + -1 -

Cannot log in to APP none of my lights are working
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Guest    •   178 days ago  # + -1 -

cannot log into the app. bulbs not working
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Guest    •   178 days ago  # + 0 -
Sengled problems in Virginia

Can't login. to app. can't login to website. Nothing working.

It' has been almost a day and a half. nothing works. everything is down. None of the suggestions are working. Do they care? Time to buy a new system.
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Guest    •   178 days ago  # + -1 -

Can't log into app
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Guest    •   178 days ago  # + 13 -
Can't login. to app. can't login to website. Nothing working.

It' has been almost a day and a half. nothing works. everything is down. None of the suggestions are working. Do they care? Time to buy a new system.
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Guest    •   178 days ago  # + 1 -

Can't login back to the app. CA, US
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Guest    •   178 days ago  # + 0 -

Lost control on bulbs. Hub rebooted. App uninst and install back. Can't login now to the app
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Guest    •   178 days ago  # + 0 -
Nothing works.

I'm experiencing similar failures that others are experiencing. Can't control my lights. Can't view my profile information. Plus, the help site at sengled.com never returns any information. In US, Chicago, IL
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Guest    •   178 days ago  # + 2 -
System down

My lights quit responding on June 17th. I can’t login to reset them up. Tried requesting to change password and that isn’t available either. What’s up with Sengled? I’m in the US.
Support is not responding.
Does anybody have a phone number for support?
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Guest    •   178 days ago  # + 0 -

Sengled app went out and will not reconnect. All lights not working. Tried a reinstall and it says operations failed.
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Guest    •   178 days ago  # + 17 -
Lights down

My lights quit responding on June 17th. I can’t login to reset them up. Tried requesting to change password and that isn’t available either. What’s up with Sengled? I’m in the US.
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Guest    •   178 days ago  # + 18 -
Sengled Outage?

Location Vancouver British Columbia Canada. My 2 Sengled bulbs did not respond to "wake" schedule yesterday (June 19) at 0600. Tried manually turning on thru app on phone. Indicated phone not connected to internet. It was. Checked for Sengled app updates, none. Un-installed app and re-installed, then found out I can't sign in. Operation failed, try again. Now 24+ hours later it is still the same.
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Guest    •   178 days ago  # + 0 -

Not able to log into Sengled phone app for 2+ days. Server not reached error.
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