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 Sengled.com status: NO ISSUES  65 comments

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Guest    •   118 days ago  # 19 August 2025 + 0 -
DON'T WORK

I've replaced the Sengled Bulbs because, there's nothing you can do to fix them. Can't log in, can't do anything with app, can't create new account. Jeez
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Guest    •   123 days ago  # 14 August 2025 + 0 -
★ ☆ ☆ ☆ ☆

Nothing on the app works. The response to any action is “The operation failed, please try again”. Can’t creat an account or do anything. Garbage….
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Guest    •   136 days ago  # 1 August 2025 + 0 -
Not working with anything as of this weekend

Same here as seen above and another comment it stopped working with Alexa. It now has stopped working with Google HOME and the Sengled app just keeps saying my phone has lost Internet and it hasn't. I guess my next option is to get a completely separate smartplug. And set up a schedule through that.
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Guest    •   136 days ago  # 1 August 2025 + 0 -

No service. Can't log into app. Second outage in last two months. No response from Sengled.
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Guest    •   137 days ago  # 31 July 2025 + 0 -
★ ☆ ☆ ☆ ☆

This summer, there have been multi-day complete or partial outages, with no explanations anywhere.
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Guest    •   137 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

The worst. I'm looking at replacing all my Sengled lights. I can't login to the app so I can no longer control my lights. First, Alexa stopped working. Second, I can't login to the app. Third, I'll be replacing all my lights with something else.
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Guest    •   137 days ago  # + 1 -

Scheduled routine not working, bulbs did not come on. App not working. Same problems last night as well. Disappointing and not reliable.
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Guest    •   137 days ago  # + 1 -

Not working with Google Home or with Sengled app. Frustrated that this is the second time in Teo months that I can't control my lights.
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Guest    •   137 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Completely out of service I can’t use the app and alexa skill won’t connect this is the most frustrating experience
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Guest    •   137 days ago  # + 4 -
Can no longer control Sengled bulbs at all

I lost the ability to control the Sengled bulbs with Alexa quite awhile back, and lost the ability to control them with the Sengled app this past weekend. Today, I cannot even sign onto the app.
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Guest    •   138 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

You don’t even respond it’s frustrating and so unprofessional
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Guest    •   138 days ago  # + 1 -

No way to fix and contact support non existent
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Guest    •   138 days ago  # + 0 -
Down Again...

Device control, of my Sengled bulbs and smart plugs ceased, on the 29th, at about 10am local. This the second outage, since the one in June. And if they don't bring it up, within a day or two, I'm gonna get rid of it all and restore the X10 setup that it replaced.
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Guest    •   139 days ago  # + 2 -
★ ☆ ☆ ☆ ☆

Awful. Just awful. No customer service. Product only works intermittently. What a waste of over $500 worth of smart bulbs.
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Guest    •   143 days ago  # + 0 -
★ ★ ☆ ☆ ☆

Service goes down for weeks at a time. Sengled shows no accountability nor updates its issues.
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Guest    •   143 days ago  # + 1 -
Sengled not connecting with Alexa

For three weeks, I have tried to connect my Sengled bulb to Alexa. I have sent a few emails to Sengled with no response at all. It would be helpful if someone responds either from Sengled or Alexa. I will buy another smart bulb from Feit. At least I can control the bulb from the Sengled app on my phone.
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Guest    •   150 days ago  # + 1 -

Sengled Alexa skill is still not working for the second time this month.. Very close to trashing the light bulbs.
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Guest    •   150 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Not connected to alexa
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Guest    •   150 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Sengled not responsive to inquiries to issues!
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Guest    •   152 days ago  # + 3 -
★ ☆ ☆ ☆ ☆

This is the second time in 2 months that Sengled servers have been down for over a week. With the servers being down you can’t setup new lights, can’t operate previously setup lights, and Alexa is not able to turn on or off lights. The help desk at Sengled doesn’t respond to you either.
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Guest    •   152 days ago  # + 0 -
Sengled/Alexa Link Broken

Sengled app, hub, and bulbs are working, but the app will no longer link to Alexa. Amazon is blaming Sengled but the Sengled services seem to be up and working. Are any Google users having trouble?
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Guest    •   152 days ago  # + 1 -
Need to refund purchases

Sengled is still not connecting to Alexa, can’t login to the app. This is 2nd extended outage in the last 2 months. I wished that I could get a refund on my products I have purchased from sengled.
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Guest    •   154 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

This is the second down time in less than two months. Wish I could get my money back for all the singled products I bought
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Guest    •   154 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Sengled repeatedly has issues and is slow to resolve them
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Guest    •   154 days ago  # + 2 -
★ ☆ ☆ ☆ ☆

Voice command is not an option. It is an imperative. FIX IT
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Guest    •   156 days ago  # + 2 -
★ ☆ ☆ ☆ ☆

Nothing is working it won’t link to alexa skill
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Guest    •   156 days ago  # + 2 -

can not link with alexa
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Guest    •   156 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

unreliable for a home security system
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Guest    •   157 days ago  # + 1 -
★ ★ ☆ ☆ ☆

There seems to consistently be an issue with Sengled and their app or Sengled and Alexa's compatability it causes more headaches than not considering the price is hefty for the devices and hub it should be seamless and hassle free 99% of the time
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Guest    •   157 days ago  # + 2 -
Down Again?

Alexa unable to control Sengled lights. Second time in the last 3 weeks. Wonder if I can return all of my Sengled lights, as they were relatively expensive?
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Guest    •   157 days ago  # + 0 -

Alexa unable to remind Sengled skill
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Guest    •   157 days ago  # + 4 -

Unable to link Sengled with Alexa.
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Guest    •   158 days ago  # + 3 -
Sengled not showing in Alexa skill search.

Alexa is saying that the Sengled skill does not exist when I try to try to enable the skill. This is something new and unique as of today 07/10/2025 and I am located in Lodi, California. The skill was linked and working fine until this morning at approximately 06:30. The app still works but, the Alexa app will not re-link or show up on Alexa…

Go figure
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Guest    •   158 days ago  # + 14 -
Sengled appears to be down again.

Sengled App is working but, link with Alexa is not working. To clarify, Alexa is not responding to verbal or touch commands to operate Sengled devices. I have tried unlinking but, it will not re-link…
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Guest    •   158 days ago  # + 4 -
★ ★ ★ ☆ ☆

two outages in the last two months is unacceptable.
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Guest    •   158 days ago  # + 4 -

Looks like we are down again, cannot sign into App, Alexa commands "not responding"
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Guest    •   176 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

App isn’t working, can’t operate bulbs. No way to contact directly.
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Guest    •   177 days ago  # + 3 -

This post is for admin. The links that you posted here for sengled.com are all invalid links.
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Guest    •   177 days ago  # + 2 -
No support

There has not been any official statement about the outage. I have contacted support but haven't gotten any reply. Seems we as customers are abandoned now by this company.
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Guest    •   177 days ago  # + 2 -
Unable to connect

Totally useless app. Unable to control my bulbs. Not possible to log back in or create a new account. Alexa and Google home won't connect to the app.
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Guest    •   178 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Completely out of service. Lights don’t work and can’t even log into app.
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Guest    •   178 days ago  # + 1 -

Same here Sengled servers are off making the devices uncontrollable.
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Guest    •   178 days ago  # + 3 -
Unable to login

Unable to log in to my account for two days (06/19/2025 & 06/20/2025) using the app. Unable to control my devices using the Sengled App or Alexa. Lodi, CA
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Guest    •   178 days ago  # + 0 -

Unable to log in to my account using the app. Unable to control my devices using Google Assistant.
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Guest    •   178 days ago  # + 1 -

Bulbs stopped working two day’s ago and the app won’t let me log on or reset password
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Guest    •   178 days ago  # + 1 -

100% the same issues described below. All WiFi SENGLED bulbs unresponsive.
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Guest    •   178 days ago  # + 1 -

App not working, website inaccessible, bulbs not responding, NO customer service whatsoever.
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Guest    •   178 days ago  # + 1 -
App is broken - multiple phones

The app stopped loading yesterday. It doesn’t remember the scenes, or settings. It also stopped working on my husband’s phone. It keeps saying “operation failed, please try again.”
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Guest    •   178 days ago  # + 0 -
Still down

Seems I'm having same issue as everyone else. My hub and all bulbs, even the wireless bulbs that don't require a hub, stopped responding. App keeps saying "operation failed, please try again". I tried rebooting my router, no use. Can turn bulbs on at switch, but can't adjust brightness. Cannot contact sengled directly. So frustrating. I have 9 bulbs and a smart plug.
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Guest    •   178 days ago  # + 1 -
Alexa - This device unresponsive

All bulbs stopped working on 6-18-25 & still don’t respond. Unable to log into account, Even deleted app and created new account. No response from Customer Service.
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Guest    •   178 days ago  # + 5 -
The operation failed, please try again

I am getting the same issue. It started June 18th and continues today. Hopefully when people return from holiday tomorrow they will fix this outage. At this point just sit tight not much we can do but wait.

FYI, I reinstalled the app and then couldn’t sign back in or reset pwd. Getting the error “the operation failed, please try again”. Since so many of us are getting the same error it’s pretty clear issue is on their backend systems and will need fixing by their IT staff.
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Guest    •   178 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

No customer service at all i will never buy sengled light bulbs again company like this will kill smart home assistant people are tired to invest in something that doesn't even last 2 years people will go back to normal light switch it's way cheaper
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Guest    •   178 days ago  # + 2 -

App doesn’t load and it says “operation failed” on iPhone App since 6/18/2025
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Guest    •   178 days ago  # + 2 -

can't login, none of my devices work anymore.
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Guest    •   178 days ago  # + 2 -

Can’t login.
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Guest    •   178 days ago  # + 3 -

The app won't log in. The website won't log in. My devices are all unresponsive.
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Guest    •   179 days ago  # + 4 -
Devices offline. "The operation failed" code

Devices offline. "The operation failed" code while already logged on in app. Deleted app, reinstalled, tried to login, and then "The operation failed" code
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Guest    •   179 days ago  # + 5 -

All my devices are offline. Operation failed when trying to login
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Guest    •   179 days ago  # + 4 -

Operation Failed when trying to login, reset or create account
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Guest    •   179 days ago  # + 21 -
Bulb, hub and app not working

Same here. My lights stop responding. When I open the app on my iphone it won't work. I reset my lights and hub, still won't work. Logged of my account on sengled but I can't log back in it says "The operation failed, please try again". Tried to change password same message.
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Guest    •   179 days ago  # + 7 -
Sengled Bulbs Stopped Working

All my lights stopped communicating last night (6/18/25) and still don’t work. Outlets for some reason work, just not bulbs. App keeps failing too.
I use iPhone and iPad for app and Alexa for controls.
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Guest    •   179 days ago  # + 6 -
Sengled fails all login/recover/create account attempts

All sengled devices on my SmartThings lost control yesterday, June 18.
I can not login to the sengled app on any of my Android devices.
Attempts to reset password or create a new account ALL FAIL.
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Guest    •   179 days ago  # + 21 -

All of my devices are off-line and says operation failure on the app
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Guest    •   179 days ago  # + 17 -

Website and app are not working which results in devices malfunctioning
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Guest    •   652 days ago  # + -1 -

App create account not sending the code email.
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