UpdownRadar

Supanet.com Current Status

*Current Status is based on reports from UpdownRadar users and social media activity data

Website: Supanet.com

A free portal of daily technology news, reviews, entertainment and trusted supplier of high speed internet broadband services since 1999

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Forum & Comments (110)

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☆ ☆ ☆ ☆ ☆

Server status

up

Status code

200

Response time

1.604 sec

Server status information has just been updated.
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Is Supanet.com down today December, 2025?

Find out if Supanet.com is working normally or is there a problem today

Supanet.com status: POSSIBLE OUTAGE Why?

Supanet.com problems for the last 24 hours

City	Reports
London, England	5
Ramsey	5
Sittingbourne, England	4
Salford, England	2
Reading, England	1
Colne, England	1
North Wootton, England	1

Supanet.com not working?

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Most reported problems

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Forum & Comments

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Admin • comment pinned #
Possibly, redirect from different versions is configured incorrectly on Supanet.com. In this case, use the links below:

http://Supanet.com https://Supanet.com http://www.Supanet.com https://www.Supanet.com

tell us about today's failures without registering
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comments with obscene language and insults will be deleted

Guest • 1 day ago # 13 December 2025 + 0 -
★ ★ ☆ ☆ ☆

extremely poor service NO email access.

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Guest • 2 days ago # 13 December 2025 + 0 -
★ ★ ☆ ☆ ☆

unable to access webmail

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Guest • 99 days ago # 7 September 2025 + 0 -
★ ☆ ☆ ☆ ☆

Goes down way too often and never any advance notice. Terrible, and should not be allowed.

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Guest • 99 days ago # 7 September 2025 + 0 -

I can't belive it's down again! Supanet never bother to give any advance notice! Is it legally acceptable?

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Guest • 184 days ago # 14 June 2025 + 0 -

Supanet is reporting:-
"Database Errors: An error has occured"

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Guest • 446 days ago # + 0 -

unable to connect again ,no email access

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Guest • 483 days ago # + 0 -

Getting my emails so hopefully all sorted now ????

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Guest • 483 days ago # + 0 -

Getting my emails , its back on again

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Guest • 483 days ago # + 0 -

Day 3 & still down but at least they're saying that their engineers are working on it, just wish they'd hurry up

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Guest • 483 days ago # + 0 -

Webmail not working for 2 days now. No login boxes showing

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Guest • 484 days ago # + 0 -

no webmail access for the 2nd day... why?????

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Guest • 484 days ago # + 0 -

This is the second day that the webmail login has been down.

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Guest • 484 days ago # + 0 -

2 days without email access now getting ridiculous

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Guest • 484 days ago # + 0 -

Still no webmail access 2nd day

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Guest • 484 days ago # + 1 -

Cant login to my mail. 2nd day. How many more times?! No advance warnings.
"Did Not Connect: Potential Security Issue"

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Guest • 484 days ago # + 0 -

Cannot log on to Web mail, only has notice that it may be down but no reason - ie maintenance.

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Guest • 484 days ago # + 0 -

No webmail access

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Guest • 485 days ago # + 0 -

No webmail access

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Guest • 485 days ago # + 0 -

NO webmail access

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Guest • 501 days ago # + 0 -

seems to be off and on but mostly off

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Guest • 501 days ago # + 0 -

unable to connect to anything supanet.

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Guest • 501 days ago # + 0 -

No internet - no webmail

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Guest • 577 days ago # + 0 -
Back this morning

Back ok this morning. Like @Patrick below I suspected their DNS server, but couldn't remember the free Google DNS IP address; made a note of it now.

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Guest • 577 days ago # + 0 -

It's been back on for at least an hour and a half now so hopefully that is it all back up and running @Claire ????.

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Guest • 577 days ago # + 0 -

Thanks for the info Shaun, I seem to be back at the moment as well.

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Guest • 577 days ago # + 0 -
Internet

Not wanting to tempt fate here or gloat but I'm back on and have been for the past 25mins so hopefully that's it back for all, not just me ;).

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Guest • 577 days ago # + 0 -

Seems to work on phone but not laptops or tablet?

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Guest • 577 days ago # + 0 -

@ Shaun you can but I backed out last minute .Scary stuff! if you aren’t tech savvy

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Guest • 577 days ago # + 0 -
Miss

Havent had internet all day, the router is fine the lights are on but no internet connection!! I have restarted the router and unplugged from the wall still nothing!! Is supanet down??

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Guest • 577 days ago # + 0 -

I can't change my DNS settings on my phone @Patrick????.

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Guest • 577 days ago # + 0 -
DNS server

A solution the issues today is to change your DNS server in your WiFi settings on your device to point to 8.8.8.8 (google’s public service). My guess is that the supanet DNS server is down which is the default server.

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Guest • 577 days ago # + 0 -

Can access their websites and my account if I unplug the wifi box . weird

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Guest • 577 days ago # + 0 -

Broadband down all day, phone numbers not working. No communications about when this will be repaired. Disguisting.

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Guest • 577 days ago # + 0 -
Bad service

No service most of the day and most appalling no contact available from customer service otherwise known as no service either chat or call centre discusting

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Guest • 577 days ago # + 0 -
★ ☆ ☆ ☆ ☆

Network down no form of contact so poor

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Guest • 577 days ago # + 1 -
Nightmare

Exactly my thoughts what if they’ve gone bust worse thing is everything is on wifi nothing works i thought it was just me but yes tried live chat / phone nothing goes through hope its sorted before the weekend or time to look for a new ISP

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Guest • 577 days ago # + 0 -
Could only open websites on chrome then went off

Can't access any of their website pages either. Telephoned from a neighbours phone and it cut off. Hope they haven't decided to quit. Briefly came back but only on chrome then stopped

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Guest • 577 days ago # + 0 -
Lights are flashing but internet not working.

Internet kind of working as I'm on here, but on most devices says 'no internet connection' and have done for half the day. Landline still working, and WhatsApp on phone. Tried the supanet number but a dead tone...... unable to access anything online as internet is not working except for this site. No 3G signal where we are, so completely reliant on wifi.

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Guest • 578 days ago # + 0 -

My landline now working. Internet came back briefly. It's gone again now. And yes, unable to contact supanet, says number not recognized

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Guest • 578 days ago # + 0 -

Down yet again, it's time to move, it's just too often.

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Guest • 578 days ago # + 0 -

Yes we can't get through with emails or phone lines all our Internet is down

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Guest • 578 days ago # + 0 -

No Internet, tech support line has a not recognised message on it and no other numbers work. Chat function inactive too.

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Guest • 578 days ago # + 6 -

Anyone having problems contacting them on tech support live chat and phone lines are unavailable

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Guest • 578 days ago # + 0 -
No Internet

No Internet here in York, when it tries to connect page just says Hmmm ... can't reach this page, also says no Internet secured on the wi fi options.

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Guest • 578 days ago # + 0 -
★ ☆ ☆ ☆ ☆

Goes down up to 10 times daily, and not on at all today, all there phone lines are also down.

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Guest • 578 days ago # + 0 -

Internet intermittent - Nottinghamshire

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Guest • 578 days ago # + 0 -

Can't get my emails

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Guest • 578 days ago # + 0 -
Outages now and intermittent outages for over a month

Hertford Heath outage again today. Service has been intermittent for about a month now. We rely on this for my father. 100years old and partially sighted.

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Guest • 578 days ago # + 5 -

Is Supernet Internet down? Router ok as all lights on.

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Guest • 608 days ago # + 0 -
★ ☆ ☆ ☆ ☆

Internet down

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Guest • 616 days ago # + 2 -
Mr

Restarted router 3 times. All lights on router come up but no internet connection. I have unplugged phone and reconnected too but no change

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Guest • 618 days ago # + 1 -

Can't get emails

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Guest • 618 days ago # + 0 -

Page unavailable

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Guest • 619 days ago # + 0 -

Completely down yet again, the service is getting worse.

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Guest • 619 days ago # + 0 -
503 Service Unavailable

Had this from Supanet.com all day:

503 Service Unavailable
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.

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Guest • 619 days ago # + 0 -
Supanet server reporting a "503 Service Unavailable" error message

Supanet server reporting a "503 Service Unavailable" error message, with the explanation:-
"The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later."

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Guest • 619 days ago # + 1 -
Server STILL not repaired - do so ASAP!

Server is still down at 4:17pm, 5 April, and this is ridiculous. Many users, including me, want to access their email but the server has not been fixed. We are paying enough each month for service that is substandard so please get your act together and fix the problem ASAP.

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Guest • 619 days ago # + 1 -

no connection, really need email access. no reason or warning of outage.

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Guest • 619 days ago # + 1 -

Supanet webmail still down from this morning - no webchat available to discuss issue

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Guest • 619 days ago # + 0 -
Email log in

Supanet/webmail has been down since before 11am today and that is a total nuisance. I need to access my email quickly and this outage is lasting longer than it should. Please fix ASAP!

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Guest • 672 days ago # + 0 -

Unable to get Internet last 36 hours.

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Guest • 676 days ago # + 0 -
★ ☆ ☆ ☆ ☆

real unhappy with the customer service. told internet off and to use data on my phone which will rack up a bill but not willing to take money off supranet bill but yet with no internet in the area he can down grade me to a lower internet, absolute joke!!!!

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Guest • 679 days ago # + 0 -
Loose cable or is there an outage?

All blue lights are on my hub as usual. The group of three blue lights the left light flickers... My phone says Connected but no internet. This has been buggy all day. Thought it was a loose connection re cables in the house but if the hub is turned off and then on I get no internet. I go to bed worried now because the loose cable theory isn't the problem...or I don't think it is.
Is supernet on an outage today? Is there a problem at their end?

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Guest • 692 days ago # + 0 -

My broadband is not working

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Guest • 693 days ago # + 0 -

My supanet broadband is not working

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Guest • 708 days ago # + 0 -

webmail down since Saturday now 1.30 pm Sunday

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Guest • 708 days ago # + 0 -

Blank screen all day yesterday and so far today, expecting an important email and can’t access it

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Guest • 708 days ago # + 0 -

Cannot get in. All I have is a blank screen

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Guest • 708 days ago # + 0 -

No access to any supanet site or telephone since a.m. Saturday - now 09.20 Sunday 7th.

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Guest • 708 days ago # + 0 -

another day still no access to anything!!!!

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Guest • 708 days ago # + 0 -

No access to email, Saturday 6th January and this morning Sunday 7th.

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Guest • 708 days ago # + 1 -

No access to website or emails.

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Guest • 708 days ago # + 7 -

All day on 6 January 2024 when I try to access Supanet's website I just get a white screen, so I can't access my email account.

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Guest • 708 days ago # + 0 -

Website and therefore emails not available all day.

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Guest • 708 days ago # + 0 -

No access to website or emails

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Guest • 708 days ago # + 0 -

No access to website or emails

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Guest • 708 days ago # + 0 -

Supanet site and webmail down all day in Southampton Hants.

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Guest • 708 days ago # + 0 -

I am unable to log into Supanet. AllI get is a white screen

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Guest • 709 days ago # + 0 -

nothing all day, no email access,

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Guest • 709 days ago # + 0 -
★ ☆ ☆ ☆ ☆

The whole thing is down again. Highly unreliable. Will leave ASAP.

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Guest • 709 days ago # + 0 -
★ ☆ ☆ ☆ ☆

Won’t work on iPhone anymore. You can download Mail but not reply

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Guest • 709 days ago # + 0 -

website down again

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Guest • 709 days ago # + 0 -

Website down

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Guest • 709 days ago # + 0 -

Website down, damn nuisance, too regular

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Guest • 709 days ago # + 0 -

6th Jan Supanet website down all morning

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Guest • 710 days ago # + 0 -

No WiFi connection for 2 days

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Guest • 800 days ago # + 0 -

Internet has gone down again

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Guest • 852 days ago # + 0 -

Webmail not working again!!

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Guest • 853 days ago # + 0 -
Email problems

Message today-Supanet account settings out of date and Non overidable TLS error occured handshake error or probably the TLS version or certificate used by server imap.supanet.com is incompatible

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Guest • 853 days ago # + 1 -

My email has been down for over a day now. Is someone trying to fix this?

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Guest • 853 days ago # + 2 -
Webmail down

Why don't supanet update the webmail issue on their website? I'm left hanging on for a response on live chat. Not worked for 24 hours and service status shows green.

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Guest • 854 days ago # + 0 -

Have not been able to access supanet webmail since yesterday evening.. Can log in to my billing/account etc. but no webmail..

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Guest • 854 days ago # + 0 -

Not been able to connect to Supanet Webmail since yesterday.

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Guest • 854 days ago # + 0 -
★ ★ ☆ ☆ ☆

Cannot connect to webmail sccount

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Guest • 854 days ago # + 0 -
★ ☆ ☆ ☆ ☆

Webmail not working

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Guest • 897 days ago # + 0 -

Down here in S. Wales

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Guest • 897 days ago # + 0 -

Has net gone down again

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Guest • 897 days ago # + 1 -
★ ☆ ☆ ☆ ☆

Used to be very good. Over time, it has become quite poor and unreliable

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Guest • 923 days ago # + 1 -
★ ☆ ☆ ☆ ☆

Prices up mid "contract" then service not responding, can never get through on phone & still waiting for email response, I really need to change.

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Guest • 982 days ago # + 0 -
★ ☆ ☆ ☆ ☆

They are crap and you can't contact them

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Guest • 982 days ago # + 0 -

Crap service can not contact them at all

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Guest • 982 days ago # + 0 -
★ ☆ ☆ ☆ ☆

Unhappy because i cannot contact tjem on phone no or on line

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Guest • 997 days ago # + 0 -
★ ☆ ☆ ☆ ☆

2 days with no internet at £49 a month is not acceptable. If my service is not working by the morning, I will have no option but to change provider. I am housebound due to invalidity and I cannot have no internet.

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Guest • 997 days ago # + 0 -
★ ★ ★ ☆ ☆

My internet has been down for nearly 24 hours and at nearly £50 a month that's not good enough. I've been a customer for 3 years. And I've been paying £10 a month for an appt tv box that has been in my cupboard for 2 years cos it doesn't work.

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Guest • 1007 days ago # + -1 -

Supanet been down all day 13.3.23

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Guest • 1062 days ago # + 0 -
Down again

Down again! All today so far and most of yesterday. Why? We live a couple of miles from their base. Quicker to communicate by carrier pigeon!

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Guest • 1062 days ago # + 0 -

Supanet are down again!! This is becoming a nuisance !

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Guest • 1062 days ago # + 0 -

Supanet ????
Down for the second time in 2 months, poor service.

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Guest • 1062 days ago # + 0 -
★ ☆ ☆ ☆ ☆

This is the second time in 2 months that i have not been able to access my emails, poor service )-:

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Guest • 1062 days ago # + 0 -

The Supanet site and webmail are both down yet again and have been for most of today.

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