Supanet.com Current Status

*Current Status is based on reports from UpdownRadar users and social media activity data

Website: Supanet.com

A free portal of daily technology news, reviews, entertainment and trusted supplier of high speed internet broadband services since 1999

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Is Supanet.com down today December, 2025?

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 Supanet.com status: POSSIBLE OUTAGE  Why?

Supanet.com problems for the last 24 hours

City Reports
London, England 5
Ramsey 5
Sittingbourne, England 4
Salford, England 2
Reading, England 1
Colne, England 1
North Wootton, England 1

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Guest      1 day ago  # 13 December 2025 + 0 -

extremely poor service NO email access.
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Guest      2 days ago  # 13 December 2025 + 0 -

unable to access webmail
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Guest      99 days ago  # 7 September 2025 + 0 -

Goes down way too often and never any advance notice. Terrible, and should not be allowed.
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Guest      99 days ago  # 7 September 2025 + 0 -

I can't belive it's down again! Supanet never bother to give any advance notice! Is it legally acceptable?
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Guest      184 days ago  # 14 June 2025 + 0 -

Supanet is reporting:-
"Database Errors: An error has occured"
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Guest      446 days ago  # + 0 -

unable to connect again ,no email access
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Guest      483 days ago  # + 0 -

Getting my emails so hopefully all sorted now ????
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Guest      483 days ago  # + 0 -

Getting my emails , its back on again
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Guest      483 days ago  # + 0 -

Day 3 & still down but at least they're saying that their engineers are working on it, just wish they'd hurry up
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Guest      483 days ago  # + 0 -

Webmail not working for 2 days now. No login boxes showing
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Guest      484 days ago  # + 0 -

no webmail access for the 2nd day... why?????
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Guest      484 days ago  # + 0 -

This is the second day that the webmail login has been down.
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Guest      484 days ago  # + 0 -

2 days without email access now getting ridiculous
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Guest      484 days ago  # + 0 -

Still no webmail access 2nd day
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Guest      484 days ago  # + 1 -

Cant login to my mail. 2nd day. How many more times?! No advance warnings.
"Did Not Connect: Potential Security Issue"
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Guest      484 days ago  # + 0 -

Cannot log on to Web mail, only has notice that it may be down but no reason - ie maintenance.
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Guest      484 days ago  # + 0 -

No webmail access
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Guest      485 days ago  # + 0 -

No webmail access
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Guest      485 days ago  # + 0 -

NO webmail access
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Guest      501 days ago  # + 0 -

seems to be off and on but mostly off
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Guest      501 days ago  # + 0 -

unable to connect to anything supanet.
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Guest      501 days ago  # + 0 -

No internet - no webmail
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Guest      577 days ago  # + 0 -
Back this morning

Back ok this morning. Like @Patrick below I suspected their DNS server, but couldn't remember the free Google DNS IP address; made a note of it now.
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Guest      577 days ago  # + 0 -

It's been back on for at least an hour and a half now so hopefully that is it all back up and running @Claire ????.
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Guest      577 days ago  # + 0 -

Thanks for the info Shaun, I seem to be back at the moment as well.
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Guest      577 days ago  # + 0 -
Internet

Not wanting to tempt fate here or gloat but I'm back on and have been for the past 25mins so hopefully that's it back for all, not just me ;).
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Guest      577 days ago  # + 0 -

Seems to work on phone but not laptops or tablet?
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Guest      577 days ago  # + 0 -

@ Shaun you can but I backed out last minute .Scary stuff! if you aren’t tech savvy
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Guest      577 days ago  # + 0 -
Miss

Havent had internet all day, the router is fine the lights are on but no internet connection!! I have restarted the router and unplugged from the wall still nothing!! Is supanet down??
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Guest      577 days ago  # + 0 -

I can't change my DNS settings on my phone @Patrick????.
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Guest      577 days ago  # + 0 -
DNS server

A solution the issues today is to change your DNS server in your WiFi settings on your device to point to 8.8.8.8 (google’s public service). My guess is that the supanet DNS server is down which is the default server.
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Guest      577 days ago  # + 0 -

Can access their websites and my account if I unplug the wifi box . weird
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Guest      577 days ago  # + 0 -

Broadband down all day, phone numbers not working. No communications about when this will be repaired. Disguisting.
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Guest      577 days ago  # + 0 -
Bad service

No service most of the day and most appalling no contact available from customer service otherwise known as no service either chat or call centre discusting
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Guest      577 days ago  # + 0 -

Network down no form of contact so poor
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Guest      577 days ago  # + 1 -
Nightmare

Exactly my thoughts what if they’ve gone bust worse thing is everything is on wifi nothing works i thought it was just me but yes tried live chat / phone nothing goes through hope its sorted before the weekend or time to look for a new ISP
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Guest      577 days ago  # + 0 -
Could only open websites on chrome then went off

Can't access any of their website pages either. Telephoned from a neighbours phone and it cut off. Hope they haven't decided to quit. Briefly came back but only on chrome then stopped
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Guest      577 days ago  # + 0 -
Lights are flashing but internet not working.

Internet kind of working as I'm on here, but on most devices says 'no internet connection' and have done for half the day. Landline still working, and WhatsApp on phone. Tried the supanet number but a dead tone...... unable to access anything online as internet is not working except for this site. No 3G signal where we are, so completely reliant on wifi.
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Guest      578 days ago  # + 0 -

My landline now working. Internet came back briefly. It's gone again now. And yes, unable to contact supanet, says number not recognized
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Guest      578 days ago  # + 0 -

Down yet again, it's time to move, it's just too often.
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Guest      578 days ago  # + 0 -

Yes we can't get through with emails or phone lines all our Internet is down
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Guest      578 days ago  # + 0 -

No Internet, tech support line has a not recognised message on it and no other numbers work. Chat function inactive too.
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Guest      578 days ago  # + 6 -

Anyone having problems contacting them on tech support live chat and phone lines are unavailable
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Guest      578 days ago  # + 0 -
No Internet

No Internet here in York, when it tries to connect page just says Hmmm ... can't reach this page, also says no Internet secured on the wi fi options.
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Guest      578 days ago  # + 0 -

Goes down up to 10 times daily, and not on at all today, all there phone lines are also down.
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Guest      578 days ago  # + 0 -

Internet intermittent - Nottinghamshire
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Guest      578 days ago  # + 0 -

Can't get my emails
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Guest      578 days ago  # + 0 -
Outages now and intermittent outages for over a month

Hertford Heath outage again today. Service has been intermittent for about a month now. We rely on this for my father. 100years old and partially sighted.
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Guest      578 days ago  # + 5 -

Is Supernet Internet down? Router ok as all lights on.
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Guest      608 days ago  # + 0 -

Internet down
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Guest      616 days ago  # + 2 -
Mr

Restarted router 3 times. All lights on router come up but no internet connection. I have unplugged phone and reconnected too but no change
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Guest      618 days ago  # + 1 -

Can't get emails
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Guest      618 days ago  # + 0 -

Page unavailable
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Guest      619 days ago  # + 0 -

Completely down yet again, the service is getting worse.
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Guest      619 days ago  # + 0 -
503 Service Unavailable

Had this from Supanet.com all day:

503 Service Unavailable
The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.
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Guest      619 days ago  # + 0 -
Supanet server reporting a "503 Service Unavailable" error message

Supanet server reporting a "503 Service Unavailable" error message, with the explanation:-
"The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later."
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Guest      619 days ago  # + 1 -
Server STILL not repaired - do so ASAP!

Server is still down at 4:17pm, 5 April, and this is ridiculous. Many users, including me, want to access their email but the server has not been fixed. We are paying enough each month for service that is substandard so please get your act together and fix the problem ASAP.
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Guest      619 days ago  # + 1 -

no connection, really need email access. no reason or warning of outage.
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Guest      619 days ago  # + 1 -

Supanet webmail still down from this morning - no webchat available to discuss issue
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Guest      619 days ago  # + 0 -
Email log in

Supanet/webmail has been down since before 11am today and that is a total nuisance. I need to access my email quickly and this outage is lasting longer than it should. Please fix ASAP!
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Guest      672 days ago  # + 0 -

Unable to get Internet last 36 hours.
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Guest      676 days ago  # + 0 -

real unhappy with the customer service. told internet off and to use data on my phone which will rack up a bill but not willing to take money off supranet bill but yet with no internet in the area he can down grade me to a lower internet, absolute joke!!!!
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Guest      679 days ago  # + 0 -
Loose cable or is there an outage?

All blue lights are on my hub as usual. The group of three blue lights the left light flickers... My phone says Connected but no internet. This has been buggy all day. Thought it was a loose connection re cables in the house but if the hub is turned off and then on I get no internet. I go to bed worried now because the loose cable theory isn't the problem...or I don't think it is.
Is supernet on an outage today? Is there a problem at their end?
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Guest      692 days ago  # + 0 -

My broadband is not working
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Guest      693 days ago  # + 0 -

My supanet broadband is not working

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Guest      708 days ago  # + 0 -

webmail down since Saturday now 1.30 pm Sunday
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Guest      708 days ago  # + 0 -

Blank screen all day yesterday and so far today, expecting an important email and can’t access it
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Guest      708 days ago  # + 0 -

Cannot get in. All I have is a blank screen
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Guest      708 days ago  # + 0 -

No access to any supanet site or telephone since a.m. Saturday - now 09.20 Sunday 7th.
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Guest      708 days ago  # + 0 -

another day still no access to anything!!!!
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Guest      708 days ago  # + 0 -

No access to email, Saturday 6th January and this morning Sunday 7th.
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Guest      708 days ago  # + 1 -

No access to website or emails.
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Guest      708 days ago  # + 7 -

All day on 6 January 2024 when I try to access Supanet's website I just get a white screen, so I can't access my email account.
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Guest      708 days ago  # + 0 -

Website and therefore emails not available all day.
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Guest      708 days ago  # + 0 -

No access to website or emails
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Guest      708 days ago  # + 0 -

No access to website or emails
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Guest      708 days ago  # + 0 -

Supanet site and webmail down all day in Southampton Hants.
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Guest      708 days ago  # + 0 -

I am unable to log into Supanet. AllI get is a white screen
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Guest      709 days ago  # + 0 -

nothing all day, no email access,
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Guest      709 days ago  # + 0 -

The whole thing is down again. Highly unreliable. Will leave ASAP.
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Guest      709 days ago  # + 0 -

Won’t work on iPhone anymore. You can download Mail but not reply
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Guest      709 days ago  # + 0 -

website down again
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Guest      709 days ago  # + 0 -

Website down
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Guest      709 days ago  # + 0 -

Website down, damn nuisance, too regular
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Guest      709 days ago  # + 0 -

6th Jan Supanet website down all morning
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Guest      710 days ago  # + 0 -

No WiFi connection for 2 days
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Guest      800 days ago  # + 0 -

Internet has gone down again
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Guest      852 days ago  # + 0 -

Webmail not working again!!
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Guest      853 days ago  # + 0 -
Email problems

Message today-Supanet account settings out of date and Non overidable TLS error occured handshake error or probably the TLS version or certificate used by server imap.supanet.com is incompatible
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Guest      853 days ago  # + 1 -

My email has been down for over a day now. Is someone trying to fix this?
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Guest      853 days ago  # + 2 -
Webmail down

Why don't supanet update the webmail issue on their website? I'm left hanging on for a response on live chat. Not worked for 24 hours and service status shows green.
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Guest      854 days ago  # + 0 -

Have not been able to access supanet webmail since yesterday evening.. Can log in to my billing/account etc. but no webmail..
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Guest      854 days ago  # + 0 -

Not been able to connect to Supanet Webmail since yesterday.
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Guest      854 days ago  # + 0 -

Cannot connect to webmail sccount
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Guest      854 days ago  # + 0 -

Webmail not working
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Guest      897 days ago  # + 0 -

Down here in S. Wales
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Guest      897 days ago  # + 0 -

Has net gone down again
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Guest      897 days ago  # + 1 -

Used to be very good. Over time, it has become quite poor and unreliable
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Guest      923 days ago  # + 1 -

Prices up mid "contract" then service not responding, can never get through on phone & still waiting for email response, I really need to change.
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Guest      982 days ago  # + 0 -

They are crap and you can't contact them
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Guest      982 days ago  # + 0 -

Crap service can not contact them at all
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Guest      982 days ago  # + 0 -

Unhappy because i cannot contact tjem on phone no or on line
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Guest      997 days ago  # + 0 -

2 days with no internet at £49 a month is not acceptable. If my service is not working by the morning, I will have no option but to change provider. I am housebound due to invalidity and I cannot have no internet.
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Guest      997 days ago  # + 0 -

My internet has been down for nearly 24 hours and at nearly £50 a month that's not good enough. I've been a customer for 3 years. And I've been paying £10 a month for an appt tv box that has been in my cupboard for 2 years cos it doesn't work.
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Guest      1007 days ago  # + -1 -

Supanet been down all day 13.3.23
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Guest      1062 days ago  # + 0 -
Down again

Down again! All today so far and most of yesterday. Why? We live a couple of miles from their base. Quicker to communicate by carrier pigeon!
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Guest      1062 days ago  # + 0 -

Supanet are down again!! This is becoming a nuisance !
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Guest      1062 days ago  # + 0 -

Supanet ????
Down for the second time in 2 months, poor service.
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Guest      1062 days ago  # + 0 -

This is the second time in 2 months that i have not been able to access my emails, poor service )-:
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Guest      1062 days ago  # + 0 -

The Supanet site and webmail are both down yet again and have been for most of today.
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