Debenhams.com Current Status

*Current Status is based on reports from UpdownRadar users and social media activity data

Website: debenhams.com

Welcome to The Official Debenhams UK Site. Shop For Women’s & Men’s Clothes, Beauty, Gifts and Much More at Debenhams.com.
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Forum & Comments (163)


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 Debenhams.com status: NO ISSUES  163 comments

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Admin    •    comment pinned    #
Possibly, redirect from different versions is configured incorrectly on debenhams.com. In this case, use the links below:

http://debenhams.com    https://debenhams.com    http://www.debenhams.com    https://www.debenhams.com


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Lisa    •   7 days ago  # 24 April 2024 + 0 -

Can’t access my order online to organise / return unwanted items
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Jackie Garlick    •   13 days ago  # 18 April 2024 + 0 -
Debenhams app not working

I cannot open up my Debenhams card info. Error please retry keeps coming up. Has been like this since yesterday. My statement is here and I wish to pay
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Linda    •   16 days ago  # 15 April 2024 + 0 -

Won't except my email address to return an item .I can sign into to portal ok .
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Nay    •   36 days ago  # 26 March 2024 + 1 -

No option to checkout goods.
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Janicr    •   58 days ago  # 4 March 2024 + 0 -

Error when adding item to card. This has been happening for weeks
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Manisha    •   65 days ago  # + 0 -

Cant check out .. order couldn’t created error
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Kamila    •   65 days ago  # + 0 -

Can't checkout - "Application Error"
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Bob    •   67 days ago  # + 1 -

Cannot checkout, application error
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Rossy    •   68 days ago  # + 0 -

Application error at checkout
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Becky    •   68 days ago  # + 0 -

Keep getting "error adding item to cart" whenever I try and add anything
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Tracey Jackson    •   69 days ago  # + 0 -

Check out error.
Says 'application Error'
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Natanya    •   72 days ago  # + 0 -

Can't place order. When I try to add item to my basket a message comes up saying discount code isn't valid.
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shank    •   77 days ago  # + 0 -

try to log out but not able to log out
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Lisa    •   90 days ago  # + 2 -

Tried many times to check out keeps saying application error and crashing
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Mags    •   106 days ago  # + 1 -

I'm not able to login, kept saying wrong email and password. Link to reset is not working either.!!!
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John    •   109 days ago  # + 0 -

Return issue
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Paula    •   110 days ago  # + 2 -

Can't pay at checkout! Ridiculous.
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Jan    •   114 days ago  # + 3 -
Checkout issue

i can sign in and put item in basket, it will go through to delivery details etc but there is nowhere to checkout for the goods, it was the same last night too.
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Jilly cooper    •   119 days ago  # + 0 -

App wont load freezes blank white screen
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Janet Mould    •   125 days ago  # + 0 -

App not working
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DD    •   138 days ago  # + 0 -

Can't delete items from basket!
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Madhvi    •   138 days ago  # + 1 -

Unable to pay at checkout
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Fiona Young    •   140 days ago  # + 1 -

Can’t delete items from my basket
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Wardy    •   141 days ago  # + 5 -

Keep getting “application error” when trying to checkoit
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Amanda    •   146 days ago  # + 0 -

Need to return an item, I don't have return slip and they are not recognising me when I try to log in. Please help
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Kayleigh    •   147 days ago  # + 2 -

Cannot remove items from bag/checkout
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JP    •   155 days ago  # + 3 -

Unable to pay for items when used card on other sites no problem. Becoming a nightmare!!!
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Gill    •   161 days ago  # + 0 -

I'm not able to login, kept saying wrong email and password. Link to reset is not working either. Not able also to place an order.
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Glenda    •   167 days ago  # + 0 -

Debenhams - I am unable to return items as the site is not recognising the order number or my email address
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Claire    •   173 days ago  # + 1 -

Unable to login with my details and request a password reset is not working!
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patricia    •   173 days ago  # + 0 -

when I click on 'women's' the page says 'error'
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Vicky Callan    •   175 days ago  # + 0 -

No options to pay for items? Just a full basket.
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Guest    •   213 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Website not working properly. Freezes and cant load products.
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Joyce    •   217 days ago  # + 0 -

Been trying to order pair of shoes on Debenhams website for 1hr and half, web page jumping all over the place, can't order
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Guest    •   217 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Website not working properly
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Guest    •   218 days ago  # + 0 -
★ ★ ☆ ☆ ☆

Crashed twice when trying to pay and then deleted the whole basket. Waste of time!
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Guest    •   225 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Useless painfully slow website. Ordered 2 items, confirmed with bank for payment, went back to confirm and the site just closed on me having taken all my bank details. Now saying email address not valid. Tried to set up an account using different email address and same... address not valid. No money taken from bank account yet but cannot complain nor enquire with contact page as yet again says invalid email address. Will never use again plus will warn friends and loved ones not to use nor trust the site. Great shame as yhe stores had a great name.
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Had enough    •   244 days ago  # + 0 -

Why have a website you cannot buy from?
They want to kill the brand by the looks of it. Never trying again, this site is bonkers.
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Guest    •   247 days ago  # + 2 -
★ ★ ☆ ☆ ☆

Jumps off page I'm looking at, to 'returns' page every single time...day or night, it's bonkers.
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Vb    •   264 days ago  # + 0 -
Can’t pay/check out

Everytime I go to pay with PayPal there’s an error and returns to merchant page. Tried inputting credit card details, submit order, no confirmation page and no email
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Guest    •   275 days ago  # + 1 -

Unable to check out
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Guest    •   283 days ago  # + 0 -
★ ★ ☆ ☆ ☆

Too slow to load
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Guest    •   292 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

How can you even advertise when no one can use the app.
I used to love shopping at Debenhams. It's too much of a headache. This problem with the app has being going on for well over 2 years. I'd of thought you would have sorted it by now.
Shame
Yours Lesley Jones
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Guest    •   295 days ago  # + 2 -
★ ☆ ☆ ☆ ☆

Website won't work can't order anything
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Nicola    •   310 days ago  # + 0 -

Yesterday the site kept declining payment so then emptying my basket. Today I can't even add things to a basket.
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Marcia Thomas    •   312 days ago  # + 0 -
Website not working

I'm not able to login, kept saying wrong email and password. Not able also to place an order. I noticed lots of customers having the same problems.
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Jeanie    •   314 days ago  # + 0 -

Declining my bank card I have check with bank all is OK. What's the problem Debenhams!!
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Guest    •   316 days ago  # + 0 -
★ ★ ☆ ☆ ☆

I love Debenhams but have almost given up with it as the site just doesn't work. Let's one in, choose first item to look at and that's as far as one can go.
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Guest    •   318 days ago  # + 0 -
★ ★ ☆ ☆ ☆

Never loads properly far too slow
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Hilary    •   321 days ago  # + 0 -

Useless too slow gave up
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Guest    •   325 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Website still not working, can't log in
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Janet    •   338 days ago  # + 0 -

No I aged loading. Just ? Where picture of items should be. Cannot therefore order!
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M Green    •   341 days ago  # + 1 -
Frustrating

site is chronically terrible. Absolute waste of time tryin g to get past first page. When trying to choose a topic eg clothing, site just goes back to first page. Been like this for about a week, at least, I give up and will shop elsewhere now.
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Guest    •   362 days ago  # + -1 -
★ ☆ ☆ ☆ ☆

Website so slow or simply won't load. Good offers, but I've given up.
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Guest    •   378 days ago  # + 1 -
★ ★ ☆ ☆ ☆

I just can't get on the site to order. Been trying for months!
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Guest    •   381 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Slow Web site on my mobile. Frustrating to navigate and view items~ sadly too difficult to use to purchase items
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Guest    •   383 days ago  # + 2 -
★ ☆ ☆ ☆ ☆

Impossible to use . Nothing works as it should and no one is responding to questions as to how to fix this. Must be losing ££££££ of sales!
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Mrs G c    •   386 days ago  # + 0 -

Went to end of purchase etc when paying states there is an error
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JAH    •   387 days ago  # + 0 -
Order not completed

Tried to place an order and got all the way to approving in my banking app but the order did not complete after doing this. Tried twice, same result.
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Guest    •   390 days ago  # + 3 -
★ ☆ ☆ ☆ ☆

Not able to order anything online - the website infers that the problem is on my side but it is not.
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Guest    •   399 days ago  # + 2 -
★ ★ ☆ ☆ ☆

Website too slow to load
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Suzi    •   412 days ago  # + 1 -
Checkout!!

Tried a couple of different cards and other payment methods, Debenhams either 'transaction declined' or just will not process at all. What is going on? Sort it out please I want to take advantage of half price next day delivery!!
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Guest    •   415 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Top slow
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Gusty gift    •   418 days ago  # + -1 -

Can't get site to respond when I click on an item or wish to buy it. Very frustrating.
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Guest    •   420 days ago  # + -1 -
★ ☆ ☆ ☆ ☆

This site is rubbish, I can NEVER get any satisfaction on this site
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Alex Glasgow    •   423 days ago  # + 1 -

Nothing but problems on this rubbish site.
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Jillian Iley Wilson    •   433 days ago  # + 0 -

Ordered as usual ut won't accept payment.Goinng round and round at checkout and emptying bad
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Guest    •   442 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Unhappy
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Sarah    •   451 days ago  # + 1 -

I get to checkout and then at the last moment it doesn’t except payment although everything is in stock !
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Guest    •   462 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Useless website. Continually breaks up and will not go back to previous page. Trying to buy anything is agony!
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Guest    •   468 days ago  # + 0 -
★ ★ ☆ ☆ ☆

Very slow and buttons do not respond.
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Guest    •   478 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Terrible website, constant problems, can't checkout
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Tina    •   486 days ago  # + 0 -
What a rubbish website recently..glitch after glitch occurring

Rubbish website past few months.. wont load and when it does it freezes..If lucky enough to get it working click on Fragrance and it takes me to their returns section then that freezes ..first Christmas unable to buy a single item from them..Nightmare website ..constant glitches that seem to be occurring a heck of a lot..I have now given up
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Guest    •   488 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Can't connect to site.
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Dee    •   488 days ago  # + 0 -

Just can't connect.......so disappointing as I wish to order.
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Jac    •   489 days ago  # + 0 -

Never up loads it’s rubbish
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KP    •   489 days ago  # + 0 -

Too slow, gave up un the end as pages just not loading.
Shame, as I was going to place a large order
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Patty    •   489 days ago  # + 1 -
Website so slow

Why is this website so slow and continuous freezes after a couple of pages and therefore can't veiw everything I'm looking for and constantly takes you back to the first page, I give up in the end.
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Fazz    •   491 days ago  # + 0 -
Worst website to buy from

Debenhams not working at all. Put card details and it says I need to go to my bank app to approve payment which I did and then it went straight to homepage. Tried this twice and it wont work. Worst website to buy anything on. Gave up and wont try again buying from here.
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Guest    •   496 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Awful. I wanted to buy several items but after losing my mind I gave up.
There's no excuse for this type of service in 2022.
Searches don't work.
Looking for gloves but am shown nail files.
Looking for haircare but am shown bags.
I think it's the end of the line for Debenhams & I think they know it.
That's why they aren't investing in the technology necessary for today's customers
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Ian    •   498 days ago  # + 0 -
No confirmation

I placed an order on Friday the 16th and it said delivery in 3-5 days. Also I would get a confirmation email for the order. Money has been taken from my card but no confirmation so I don’t know if order is coming. Can anyone help!.
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Tina    •   499 days ago  # + 3 -
Useless website

Debenhams will definitely go busy entirely if they don't sort the website issues out. Have tried to browse three times this week and it's slow and link don't load at all most of the time. Used to love Debenhams.
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Khonzile    •   505 days ago  # + 4 -

I am unable to pay for my order, have tried a few times, nothing happening
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Guest    •   506 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Website doesn't work properly.. links don't work, unresponsive
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Cat    •   506 days ago  # + 1 -

Tried a few times to look on the Debenhams website but the links (e.g women etc) don't work. It's just unresponsive
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Emma Anderson    •   508 days ago  # + 1 -
Payment not working

I have tried for hours to place an order todat. It’s so so frustrating. Keep says payment declined, tried lots of different cards. Why won’t someone fix the website!! Tried two weeks ago to order something else and had the same issue!
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Craig R    •   509 days ago  # + 1 -

Checkout not functioning at all. Not accepting any email address and account is inaccessible so transactions cannot be carried out.
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Guest    •   511 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Website isn't working. Comments as far back as 44 days ago are stating the same. Sort it out. Disappointing and frustrating to say the least.
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Christine    •   512 days ago  # + 2 -
Debenhams website

Bad website, been trying for two hours to place an order, I get as far as payment and it just returns to advertisement page, how I miss not being able to go to a debenhams store, shame I cannot get Maine clothing somewhere else, I would be there like a shot.......
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Guest    •   512 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Unable to access website time and time again
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Guest    •   515 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Website doing nothing!
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Guest    •   518 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

So very slow
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Bev McQueen    •   518 days ago  # + 1 -
Massive FAIL AGAIN

Made the mistake of trying to buy something again this morning
Declined credit card entry several times
Checked with provider All ok with card
2 hours of my life I won’t get back Grrrr
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Gail Summers    •   519 days ago  # + 2 -

Absolutely bad. Go elsewhere. Why is it so bad. ?
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Beccy    •   522 days ago  # + 2 -

Just keeps going back to a returns page. Can't get past the adverts to actually look at anything!
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Cole    •   523 days ago  # + 3 -
Mrs

Dreadful website . Constantly crashing .
How I miss the days of their wonderful stores.
Sadly they do not get any more money off me , due to the fact I have never been able to place an order . Today is no different.
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Guest    •   524 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Rubbish not working at all! ????it always went back to the help server when we pressed on things. Dont recommend the website guys, shop at H and M, Shein, New Look and River Island ik I can trust them
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Guest    •   524 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Terrible website ! Debenhams have lovely items but totally frustrated by the slow website . High time it was sorted out !!
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Guest    •   524 days ago  # + 0 -
★ ★ ☆ ☆ ☆

Useless site. I would like to buy from them, but there are always problems.
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Susan    •   527 days ago  # + 1 -

Diabolical website, never able to order anything off it
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Guest    •   530 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Waste of time as can never order
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Guest    •   534 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Website so slow its effectively not working
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Annette    •   536 days ago  # + 2 -
Constantly crashing

Shocking website, really don't know how you sell anything, constantly crashing, you would think such a big company would be able to sort it.
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Guest    •   538 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Can never get in website to order been trying for over 6 weeks
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tryingtoshop    •   545 days ago  # + 3 -

Cannot get products to display on the site. Have tried chrome and edge, page appears briefly then all content disappears. This happens constantly, even after clearing cookies etc. Any ides?
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Guest    •   547 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

It is far too slooooooooow
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Guest    •   548 days ago  # + 0 -
★ ★ ☆ ☆ ☆

Websites crap
Slow, crashes, full of boohoo slutty trash.

Need new website with bettet filter options
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andy mac    •   549 days ago  # + 0 -

won't let you checkout as a guest
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Guest    •   549 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Website impossible to use as very slow and unrespinsiv3
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Guest    •   552 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

website slow and does not connect to the correct page once tab is selected - eg , click on kids clothes and it doesnt take you to the kids section to view products
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Guest    •   553 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Cannot download anything
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Shopper    •   553 days ago  # + 2 -

Website not working !!!!
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Shopper    •   554 days ago  # + 1 -

Totally useless website!
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Osun    •   555 days ago  # + 2 -

Reminiscing .... it reminds me of the old dial up modem days....painfully slow.
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Guest    •   555 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

So slow won’t load giving up
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Guest    •   556 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

It's slow never gets to the site you want
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Guest    •   557 days ago  # + 0 -
★ ★ ☆ ☆ ☆

Debenhams on line site is so slow. Must be losing a lot of business due to this. Very frustrating to use.
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Guest    •   559 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Extremely poor website incredibly slow
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Guest    •   559 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Site is shockingly slow
Waste of time.
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Anon    •   560 days ago  # + 1 -

unable to checkout, keeps taking me back to the homepage!
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Ange    •   561 days ago  # + 1 -

Debenhams .... you really know how to lose customer .. I can't get past the homepage!!!
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Guest    •   563 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Unable to buy anything continually goes back to sign up for news et C after having already having done it at least four times have up in the end!
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Guest    •   564 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Website is dreadful. What's going on, it's been like this for ages.
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Ellie    •   564 days ago  # + 1 -

Dreadful website, it is slow and keeps stopping. It's a shame as I wanted to buy things.
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Mary    •   564 days ago  # + 0 -

Awful website. I used to buy a lot of things in the Debenhams store, but now find it impossible to negotiate this site without screaming. You must be losing millions!
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Guest    •   565 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Website rubbish
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Guest    •   566 days ago  # + -1 -
★ ☆ ☆ ☆ ☆

Made an online order, filled in all my details, then nothing. No confirmation email, I don't even know if the order has gone through, never again!!
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Guest    •   566 days ago  # + 0 -
★ ★ ☆ ☆ ☆

Its always not working can't load the next page what you looking for
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Guest    •   568 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

website is rubbish. so slow or not responding at all.
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Guest    •   569 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Website impossible to use due to extreme slowness of site.
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Sue    •   578 days ago  # + 0 -

This site I’d garbage
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Guest    •   578 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

The filters aren't working, giving me 1000s of products and they won't load anyway. Tried at Joe and work. Same issue. Unusable
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Sam    •   579 days ago  # + 0 -

Can’t get pictures to upload
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Sam    •   579 days ago  # + 0 -

Pictures won’t load so I can’t view items
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Guest    •   582 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Website not scrolling and changing images randomly.
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Guest    •   582 days ago  # + 0 -
★ ★ ☆ ☆ ☆

The website just isn't working. Each time I click on an item to see the details it fails to load. How do Debenhams think they're going to sell anything if customers cannot view its products??!
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Guest    •   596 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Pictures are so slow to load that I can't browse anything - it used to work brilliantly
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Michele    •   598 days ago  # + 2 -

Trying to checkout an this message
Application error: a client-side exception has occurred (see the browser console for more information)
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Tracy davis    •   599 days ago  # + 0 -

placed an order....no confirmation Email
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Julia    •   609 days ago  # + 0 -

Can't view garments without subscribing
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Adrian    •   618 days ago  # + 0 -

Ended up going to marks and spencer for the items I wanted won’t upload pictures when it does it’s so so slow when been in touch with Debenhams they say clear your web history and web browser is blocking items and so on…. Wake up it’s not that !!, you loosing millions£££ here…
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Sara G    •   618 days ago  # + 0 -

Do away with the shops Buy things online how ???? When it’s so slow and pictures won’t upload how can you buy online…..
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Adam    •   618 days ago  # + 0 -

Slow almost doesn’t work joke off a website
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Kate    •   619 days ago  # + 0 -

All full website slow for pictures to display search’s don’t always work so far through your search the view more items button at the bottom disappears and there will 200 or so items still to view….. end up having to start all over again
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Guest    •   622 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Just never works properly, always either frozen , or freezes or flicks from what your trying to find to a completely different category. Il be surprised if they are actually selling anything.
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Sally    •   633 days ago  # + 0 -

Cannot log in or checkout as guest
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Carla Elsa    •   636 days ago  # + 0 -

This is so frustrating, totally unacceptable service. Clearly you are not bothered about your customers.
Pages not loading, site unresponsive, filters not working, overall waste of time.
Will shop elsewhere.
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Sue    •   636 days ago  # + 0 -

What the heck is wrong with this site utter rubbish.things don’t load waste of time I’ll shop somewhere else
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Guest    •   636 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

It's the worst website I've ever used. Keeps freezing and also takes you back to the start when you click on something. It takes an hour to order several items, it's shocking.
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Usha    •   654 days ago  # + 0 -

Payments not working today
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Janet    •   659 days ago  # + 0 -

Incredibly frustrating 3 hours on the Debenhams site. What the hell is going on . Repeatedly frozen . Shan't be back !
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Carol Stainsby    •   663 days ago  # + 0 -

I want to look through pages of items but when you click on an item you cannot return to previous page, it goes right back to page one, so frustrating I usually give up. It is an awful site to use but have good bargains.
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Mike C    •   667 days ago  # + 0 -


I literally cannot buy anything. accepted all cookies etc and this message appears on both Chrome and Firefox: Application error: a client-side exception has occurred (see the browser console for more information).
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Lou    •   675 days ago  # + 0 -

For a couple of weeks now, since Jubilee weekend, get to checkout and refuses payment and back to home screen. Can anyone explain why this is happening, all one is told is that it is your computer.
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Jan    •   677 days ago  # + 0 -

Cannot complete my order. The screen goes into their Home screen before the payment details can be completed, including the 1-time password from my bank.
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Guest    •   677 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Can't access the site properly. Keeps sending me to page for returns. Would be good if I good try to buy something first!
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Teresa    •   706 days ago  # + 0 -

Been trying to access returns portal for 2 hours as it will not recognise my order numbers and email or phone number.................this is so annoying!
NOw waiting for a reply via Facebook not impressed!!
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Wendy    •   713 days ago  # + 0 -

Unable to checkout properly, goes through the processes of address and billing etc, but does not place the order even though I have given my card details. Been trying for over 2 hours!
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Erika    •   714 days ago  # + 0 -

Not able to check out to buy stuff...have emailed but suggest change device!! Not helpful their loss or Asos as now is
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Linda    •   714 days ago  # + 0 -

trying to get a returns label and returns slip for the last 2 hours.........this is absolutely ridiculous
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Guest    •   726 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Not accepting my email and how do l return a delivered order (yesterday)with no paperwork and not accepting email or last 4 digits mobile help!!!
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Laura Holt    •   771 days ago  # + 0 -

Not able to login on Debenhams website - saying password not recognised (using the one I logged in to place the order. Tried to reset password. No reset link received. No delivery note/returns slip in the parcel. Need to make a return but HOW!!!!
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Kathy    •   783 days ago  # + 0 -

I am trying to access Debenhams app to arrange returns, but am being told there is a problem and to check my internet connection.
How can I return item as there is no invoice in my parcel????
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