Jetblue.com Current Status

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Website: jetblue.com

JetBlue offers flights to 90+ destinations with free inflight entertainment, free brand-name snacks and drinks, lots of legroom and award-winning service.

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 Jetblue.com status: NO ISSUES  80 comments

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Guest      636 days ago  # 22 March 2024 + 0 -

lots of glitches with wrong information
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Guest      638 days ago  # 19 March 2024 + 0 -

Trying to manage flight keep getting ec 000124
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Guest      645 days ago  # 12 March 2024 + 0 -

Website has serious issues
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Guest      665 days ago  # 22 Feb 2024 + 0 -

Trying to book flight, get to last step - it hangs up and then dumps me due to lack of activity
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Guest      692 days ago  # 25 Jan 2024 + 1 -
not loading into website

trying to get into website for 2 days.. it's just 'hanging'..not loading up at all.. Tried different browsers, refreshed, cleared cache, even different computers.. will not load up into website.
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Guest      693 days ago  # + 1 -

the jetblue.com site isn't uploading the last few days...please advise
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Guest      833 days ago  # + 0 -
booking problem

Today I tried to book my family trip from Atlanta to JFK several times. It never come back with confirmation at all. Even now I am waiting for confirmation for a long time
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Guest      884 days ago  # + 0 -

Can’t check in for flights either! Wtf!!
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Guest      936 days ago  # + 0 -
JetBlue - Website issues - Is it purposeful to buy tickets from a third party and pay more money?

05/25 and 5/26 - This is the similar experience that I have faced. Have three different browsers and internet speed of One GIG is plenty, since I work from home !

When trying to check out , the last step, after selecting flight, seat, baggage amount, screen never advances after clicking next step, payment, just shows a waiting .gif file, then JetBlue terminates session due to inactivity. All or most info has to be entered again after signing in again. Happened 5 times today, still unable to purchase the flight. I had to buy the ticket through a third party company!!
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Guest      936 days ago  # + 1 -
Jetblue portal - Didn't notice any activity for a while (even though the site shows that credit card

This is the common message that we get from JetBlue website after several attempts of processing a ticket or update the meals or seats, etc.

Since we didn't notice any activity for a while, we ended your session. If you're still there and want to keep working, click the button below
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Guest      954 days ago  # + -1 -

When trying to check out , the last step, after selecting flight, seat, baggage amount, screen never advances after clicking next step, payment, just shows a waiting .gif file, then JetBlue terminates session due to inactivity. All or most info has to be entered again after signing in again. Happened 5 times today, 5-8-23, still unable to purchase the flight.
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Guest      960 days ago  # + 0 -
traveler

I don't know why anyone uses this airline. Nothing ever works when I try to use. Especially when you want to get to your travel bank! Once that is used up I for one will never ever use JetBlue again.
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Guest      962 days ago  # + 0 -

App and site do not work.
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Guest      1026 days ago  # + 0 -

Booking in an endless loop and finally canceled..
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Guest      1029 days ago  # + 0 -

It NEVER lets you sign in, never accepts new passwords, and so it is impossible to get point or use your points because it never lets you log in. The worst website I have ever seen. EVER.
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Guest      1041 days ago  # + 0 -
Impossible to book flights online

this website has been horrible for weeks ever since they began merging their computer system with mergers or acquisitions. twice in that period I have been thwarted right at the end of the reservation process. It goes into a loop and does not complete the booking. also now it rejects my login credentials which ive been using forever. Probably thinks there's something fraudulent because it's software couldn't complete the transaction. This site sucks
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Guest      1042 days ago  # + 0 -

Can't book a flight - we site is awful
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Guest      1051 days ago  # + 0 -

Could not book a flight yesterday (1/30/23 and today 1/31/23) When I get to the payment screen and submit, it spins/spins then times out.
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Guest      1064 days ago  # + 1 -

I’ve tried to purchase my seat 5 times today and it keeps spinning, never processed.
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Guest      1070 days ago  # + 0 -

Website and app both aren't working to book flights...been trying all morning. Frustrated Mosaic member here!
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Guest      1089 days ago  # + 1 -

Can't book a flight. Redirect.
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Guest      1115 days ago  # + 0 -

App doesn’t work. Can rarely sign in. Poor confirmation communication. Total garbage . Never again
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Guest      1120 days ago  # + 1 -

Can not check in. Receive oops message. Tried several times over last hour
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Guest      1131 days ago  # + 0 -

Cannot manage flight - get 'too many redirects' error message. Tried different browsers, clearing cookies, cache,
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Guest      1132 days ago  # + 1 -
Customer service/Website

Same problem. They changed my flight and I cannot access the website through any browser or their mobile app. Then they charge $$ to SPEAK to someone because thier website/apps don't work. Horrible customer service. In the future, JB will be the LAST choice.
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Guest      1137 days ago  # + 0 -
Can’t Manage Flights!

I am having the same problem as others with managing my flight - “too many redirects.” Why is this happening? The JetBlue website has gotten much worse for me in recent months, overall very slow and with actions timing out. Why aren’t they taking care of this? It feels like a website 20 years ago!
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Guest      1139 days ago  # + 0 -

Too many redirects on one of my bookings retrievals. Other bookings are fine. I think it’s related to any bookings I make with adding pets.
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Guest      1144 days ago  # + 0 -

Site not working to manage flights. Spent two hours online in chat to change flight and then she disconnected without booking my seats. Horrible
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Guest      1145 days ago  # + 0 -

getting nothing on website
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Guest      1154 days ago  # + 0 -

What is going on at Jetblue and their website/app? Can't use manage trip after many attempts over the past 3 days. Any company, let alone an airline, should know the importance of having a website/app that is fully functioning and take the necessary steps to resolve the situation. This must be having tremendous impacts to customers, as well as the customer service representatives that must deal with higher call volumes. Is this just a way to get the $25.00 fee for speaking to a rep? One has to ask and should be thoroughly investigated.
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Guest      1156 days ago  # + 0 -

Can’t manage flights online JetBlue, it’s frustrating. When you call it takes 1 hr to get someone on the phone.
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Guest      1158 days ago  # + 0 -

Internal error message when I try to go onto daily rates from cover page
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Guest      1160 days ago  # + 0 -

Flight changed and now unable to do anything in the website or the app. Too many redirects. Have tried multiple browsers, incognito, you name it. Is JetBlue doing anything to solve this issue??
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Guest      1161 days ago  # + 0 -

I have the same problem. I wanted to verify seats after my flight was changed. When I click "manage flights" after the initial page showing basic details, it times out. I tried it with 2 browsers over a couple of days - no luck.
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Guest      1163 days ago  # + 0 -

Terrible. Wasted all day on it. Multiple issues. Can only book at basic level and have to pay extra for bags. Won't take payment. etc... I am abandoning JEtBlue.
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Guest      1166 days ago  # + 0 -

Trying all day to book on website. First it freezes, then it shows confirmed but not ticketed, then itinerary cancelled.
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Guest      1166 days ago  # + 0 -

Unable to manage my flights after booking. They acknowledged there was an issue over a month ago and it's still not working.
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Guest      1169 days ago  # + 0 -

Can't search for flights
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Guest      1176 days ago  # + 0 -

Can’t manage my flight - website and app
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Guest      1177 days ago  # + 0 -

STILL can't mange trips on website or app :(
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Guest      1179 days ago  # + 0 -

I love jetblue, but have STUGGLED with bugs on their website the last 5 times I've booked flights. Once it was so frustrating, I just booked another airline.
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Guest      1183 days ago  # + 0 -

Awful website that is constantly riddled with bugs and programming / back end errors. Possibly the least reliable major website on the entire internet
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Guest      1188 days ago  # + 0 -

Unable to manage my flights. Website keeps saying "book.jetblue.com redirected you too many times" and the mobile app just spins indefinitely.
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Guest      1188 days ago  # + 0 -

Once they change your flight, Manage Flight no longer works. Can't change seats, add bags - DOA. Huge waits on phone and in chat. Gee, I wonder why
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Guest      1189 days ago  # + 0 -

Jetblue manage flight operation does not work. Keeps sending an error message. Disappointing.
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Guest      1202 days ago  # + 0 -

JetBlue said they sent 2 confirmation email on corrected seat assignment, never received either one.
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Guest      1209 days ago  # + 0 -

8/26/2022 manage trip selection still getting "too many redirects" on my pc and the app it's not working either
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Guest      1211 days ago  # + 0 -

Have the same issue, but no luck yet.
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Guest      1225 days ago  # + 0 -

After waiting over an hour to chat, they ended the chat while we were still troubleshooting and problem was unsolved.
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Guest      1231 days ago  # + 0 -

Can not log in or change password. Wait time on Chat support is 60+ minutes.
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Guest      1261 days ago  # + 0 -

I have tried to manage my flight more than 100 times in the past 3 weeks, but it keeps getting Manage flight error. "Too Many Redirects"  …It's unbelievable that such a big company doesn't care about the operation of its own website.
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Guest      1286 days ago  # + 0 -

Website not working on any browser. Able to select and choose flights and then... nothing. Can't confirm, make payment or do anything beyond this point. From what I can read, this has been going on for months? You'd think they would have fixed this by now!
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Guest      1287 days ago  # + 0 -

Manage flight error. "Too Many Redirects" - tried multiple times, tried private browser (no cache, cookies), tried mobile app (= endless spinning wheel)
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Guest      1294 days ago  # + 0 -

"Manage Flight" does NOT WORK... And a two hour wait to speak to someone??? You think this is acceptable??? I'll NEVER EVER EVER EVER deal with you nitwits again... EVER!!!
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Guest      1295 days ago  # + 0 -

Getting through to everything except purchasing!!
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Guest      1295 days ago  # + 0 -

the website never works. Only the app works. Been like a year without fixing. They say they know when you tell them.
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Guest      1303 days ago  # + 0 -

When will this website be up and running??
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Guest      1334 days ago  # + 0 -

NOTHING online is working phone service is 90 minute wait and to add insult to injury recording constantly refers to option to use online site to manage BUT manage flight crashes online and the jetblue app just gets stuck in an endless useless loop Terribly frustrating wish they please either fix it or do NOT push people to a site tknown isn't functional I am disabled need help with managing flight but am stranded not knowing what to do.
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Guest      1339 days ago  # + 0 -

No way to 'manage bookings'. What a joke.
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Guest      1343 days ago  # + 0 -

Cluster f__k. trying to 'Manage Trips' and continually getting technical gibberish in place of text. Not good at all.
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Guest      1345 days ago  # + 0 -

Trying to book a flight for December, website is unable to process any credit card booking. Spent almost 4 hours on the phone yesterday. Getting a run around from 1 department to the next. Something is going on.
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Guest      1346 days ago  # + 0 -

Trying to get seats it says seat selection is unavailable for your trip
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Guest      1346 days ago  # + 0 -

Also have been trying but failing to purchase checked bags in advance my flight is in Thursday and want to pay the lower rate …this is so frustrating!
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Guest      1346 days ago  # + 0 -

Trying to get on app and website since yesterday I’m disabled and need wheelchair and need seats fir me and my companion who needs to help me
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Guest      1350 days ago  # + 0 -

Cannot check in
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Guest      1350 days ago  # + 0 -

Trying to select seats on an upcoming flight and the site shows error 503
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Guest      1354 days ago  # + 0 -

Hi, I'm trying to purchase a flight but I'm getting an error when processing the payment
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Guest      1356 days ago  # + 0 -

Improper payment error messages which tell the user it is an issue with their card. This forces the user to contact their bank and hold with bank to only find out their card is fine to then have to call Jetblue and indoor an additional 1 hour hold. If your system isn't working just say so. I tried 3 credit cards and paypal, same error... its "my problem" not Jetblue's. Unreasonable hold times and want to charge an additional fee to book by phone.
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Guest      1366 days ago  # + 0 -

Long wait times, can't resolve issues. Killed my flight and when rescheduled chose Sears and then they dumped us from our seats and now want us to pay extra for our seats.
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Guest      1367 days ago  # + 0 -

Your website has serious problems and its takes hours to reach you.
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Guest      1375 days ago  # + 0 -

Very unhappy
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Guest      1383 days ago  # + 0 -

Terrible. Cannot access existing reservation on app or desktop. Was on hold for 1.5 hours waiting for a rep to pick up. Still on the call!
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Guest      1392 days ago  # + 0 -

Have been getting " There was an error processing your request. Please try again or contact us. " while trying to change a flight. Contact us with a 120 minute wait time - NICE!
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Guest      1395 days ago  # + 0 -

There site goes down and there is no one to get in touch with. I booked my ticket and it was confirmed three times then cancelled three times.
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Guest      1446 days ago  # + 0 -

Anyone having issues with "Manage Flight" Seems like if you are gona cancel a bunch of flights you should at least make sure your website is functional. I always struggle with their website in general. Seems really buggy all the time.
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Guest      1511 days ago  # + 0 -

Cannot check in online. Cannon check in on the app. Error message at point of payment processing. What's going on?
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Guest      1530 days ago  # + 0 -

Login/password boxes not showing.
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Guest      1646 days ago  # + 0 -

Website and app do not allow seat assignments
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Guest      1666 days ago  # + 0 -

ABQ - website flight search has not been working for me for the past 5 hrs. Tried laptop, tablet, chrome, safari, clearing the cache, all I get or various error messages, or returned to the home page.
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Guest      1691 days ago  # + 0 -

Los Angeles - app and website not responding to checking request
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