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 Very.co.uk status: NO ISSUES  167 comments

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Admin    •    comment pinned    #
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Nua    •   34 days ago  # 23 March 2024 + 0 -

Can't pay for an order
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Ron    •   37 days ago  # 20 March 2024 + 0 -

Cannot access payment page for Very, what’s happening? Need to make a payment.
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Adam    •   43 days ago  # 14 March 2024 + 0 -
Unable to place an order (nothing happens after the order successful confirmation message)

Cannot place an order stays stuck in "processing" before being refunded 24h later, customer service phone lines have also been down for a few hours now
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Archie    •   68 days ago  # 18 Feb 2024 + 1 -

Credit limit disappeared and orders cancelled, can't access account details properly
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G    •   71 days ago  # 15 Feb 2024 + 0 -

Can’t access my account online.
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Lou    •   72 days ago  # + 1 -

Very website & app not working.
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Richard    •   84 days ago  # + 0 -

Can't login to my account to check an order, seems to timeout
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Claire    •   89 days ago  # + 0 -

Can't place a order keeps being rejected
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Kimm    •   102 days ago  # + 5 -

I cant access my account to pay my bill whats going on please someone!!??
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Linda    •   112 days ago  # + 0 -

App not working rang very not much help could barely understand them
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Lyne    •   112 days ago  # + 0 -

Can’t log in
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Laura    •   114 days ago  # + 0 -

Unable to log in - message says incorrect details ( but they arnt )
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PB    •   114 days ago  # + 0 -

Can't access via mobile device or desktop - err_http2_protocol_error
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Guest    •   117 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Can't log in from Friday lunchtime 29/12/23. Its a real pain now!
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June    •   121 days ago  # + 0 -

Cannot access my account with the correct details can't reset password says it doesn't recognise my details
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MJB0141    •   122 days ago  # + 0 -

Can't get into Very on my app or any http:// versions no online access from 11am this morning
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Marlene Price    •   127 days ago  # + 0 -

Cannot log on to my account , message saying server down 20/12/2023
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Kieran    •   145 days ago  # + 4 -

Can’t log in with the details I always use and it’s locked my account
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Keri    •   159 days ago  # + 0 -

Access denied using all admin links & app not working either, been trying for about a week now
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Guest    •   185 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Totally unable to communicate with this company when I did get through the background noise from customer services staff on other calls makes it very difficult to describe a difficult situation , which I'm still not sure is resolved, can't log into my account, can't email this company
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Kirstie    •   186 days ago  # + 1 -
Very online page not working

App not been working saying try again iv been trying past 4 days as I want to order halloween costume so frustrating It won't let me log in or browse
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Guest    •   189 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

I have tried for 5 days to log into my account
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Jubby64    •   189 days ago  # + 1 -

Reinstalled it twice, keeps freezing now the app won't even open. This has been going on for about 5 days.
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Guest    •   190 days ago  # + 1 -
★ ★ ☆ ☆ ☆

Today I need to make payment to my account which will not load.
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Jayne    •   190 days ago  # + 0 -

I can't sign in to my account. Can I send back items without logging in?
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G    •   191 days ago  # + 0 -

Unable to log to account in this morning
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Guest    •   192 days ago  # + 5 -
★ ☆ ☆ ☆ ☆

Cant search anything or login
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Guest    •   193 days ago  # + 0 -
★ ★ ☆ ☆ ☆

cant get into my account
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Lea    •   195 days ago  # + 0 -

Click on item then it shuts down the app
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J    •   198 days ago  # + 5 -

App &websiye not working!
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Guest    •   198 days ago  # + 0 -
★ ★ ☆ ☆ ☆

Can't log in
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Sharon    •   198 days ago  # + 2 -

Is there anyone else having trouble logging in with very
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James    •   203 days ago  # + 0 -

Can't pay my bill as can't even get pass log in part :/
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Julie Atkin    •   204 days ago  # + 1 -

Cannot get into Very.Says Something is wrong..( Big Exclamation) Try again..
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Rain    •   227 days ago  # + 0 -

Update... I just reinstalled app and its works without issue now.
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Rain    •   227 days ago  # + 0 -

I open the app, press on my account, it logs me in and then just blank page. Was okay 2 days ago
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Nikki stephens    •   230 days ago  # + 0 -
Miss

Not been able to log in for a month or more now.spoke to cluster service they said someone would ring me .I'm going to pay off what I owe.by phone then delete account won't ever bother with very again.
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Stephen green    •   235 days ago  # + 0 -

Won’t let me login says I’m not a customer 2 months now and no help when I ring them
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Rachael S    •   247 days ago  # + 0 -
App & website blank pages

Been trying to change password as its saying its wrong!! Get the link which goes to a blank page!! Guess they don't want a payment this week!!!
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Leann platts    •   247 days ago  # + 0 -

Can’t log in or shop access denied???? Even caused issues sending items back and still not shown on account as returned???? What on earth!!
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P    •   248 days ago  # + 0 -

I'm entering my email and password and says it cannot find my account!
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Guest    •   249 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Days of not being able to logg into account! Spent my money with Matalan instead .
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M Hollis    •   251 days ago  # + 0 -

Advertise Deals ! Can't logg in to view them . Keeps saying no Internet??? . Not great for very or customer !
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Linda    •   252 days ago  # + 2 -
Mrs

Very is the worst I've ever had. Always crashing, cannot log in to pay my bill, keeps telling me I've got no Internet and then the page goes blank. They've Lost my custom.
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Karema    •   255 days ago  # + 0 -
Frustrated

Can't log in ,tried multiple times ,says access denied ,then no internet connection ,changed my password but still doesn't work and now just a blank page
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Little star    •   255 days ago  # + 0 -

Can't log in it goes to a blank page
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Jo    •   255 days ago  # + 0 -

Rubbish rubbish rubbish
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Mary    •   255 days ago  # + 2 -

Been trying to log in since 8am hopeless app but funnily enough it's always around payment dates this goes down
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Carole jewitt    •   255 days ago  # + -1 -

Just wasted 2 hours of my life trying to log in absolutely rubbish website
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Jacqui    •   255 days ago  # + 0 -

I cannot log in to pay my account
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Eve    •   255 days ago  # + 0 -

Can't log in
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Connor    •   255 days ago  # + 0 -

I can't log into my account
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Richard b    •   255 days ago  # + 1 -

Sort it out very how do you expect us to make payments if we can't even log into you're account you bunch of useless cunts.
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Emma    •   281 days ago  # + 0 -
Very app/website issues

Can't log on to app, managed after i changed password, paid minimum and so buy-it-now but hasn't showed up and no email to say it has been accepted. On the bank account it says pending...
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Lorraine    •   310 days ago  # + 0 -
Ms

OK so if there is another problem tryin to get on to very, could they please state this!!!!!, put up some sort of notice, tryin to get on their site for days now and no joy
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Miklaus    •   314 days ago  # + 2 -
Problem logging in

Tried to log in , normally it’s Face ID, went straight to email and password, it wouldn’t accept, stated five more attempts, requested link to reset password , waited for link , the site directed me full circle to enter email and password . Assumed it’s down . Weird as they sent me an email to say my first take 3 payment is due .
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Steve    •   315 days ago  # + 0 -

Carnt log into my account to pay saying I don’t have an account.
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Irene Berry    •   322 days ago  # + 0 -

Cant log into my account to pay, keep logging me out
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Pat    •   329 days ago  # + 0 -

Very sie keeps denying me acess to the the site , keeps saying acess denied, Is there a problem with website today
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Simon    •   335 days ago  # + 0 -

Can’t make a payment keeps on saying payment failed
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Jm    •   344 days ago  # + 4 -

Says I don’t have permission to visit the site from my server
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Darren    •   356 days ago  # + 0 -

Don’t have permission To visit the site via this sever
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KC    •   369 days ago  # + 0 -

Apparently I don't have permission to visit the site via this server.
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mikki    •   389 days ago  # + 0 -

iv been trying to login for three day keeps telling me something went wrong please try again very frustrating
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Stuey    •   390 days ago  # + 0 -
Access denied

Anyone else getting this today? Sun maintenance? Can't login or checkout...

Access Denied
You don't have permission to access "http://www.very.co.uk/account/login.page?" on this server.
Reference #18.b2ed655f.xxxxxx.xxxxxx
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Pauline James    •   392 days ago  # + 0 -

My saved items have all gone and I can’t save anything
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Guest    •   393 days ago  # + 0 -
★ ★ ☆ ☆ ☆

Paid twice of 150.00 due to no confirmation payment went throgh verified just arrow at top browser go to payment so thought did not go on but took out my bank not had no confirmation by email.
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T    •   395 days ago  # + 0 -

Cannot make a payment via Very payment system
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Jay    •   400 days ago  # + 2 -
Very site denying access

Keep getting a message both on my laptop and phone when I try to log in, access denied you do not have permission on this server - bloody annoying as I purchased a laptop earlier in the day, due for delivery tomorrow
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Fiona    •   410 days ago  # + 0 -

I can't get to the payment page
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Raymie    •   410 days ago  # + 0 -

Keep getting access denied
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Sophk    •   428 days ago  # + 0 -

Keep trying to go on very website however keeps flagging up as access denied.
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Anon    •   431 days ago  # + 2 -
Access Denied

Last few days i have been getting this message on my phone data/broadband and on laptop
Access Denied
You don't have permission to access "http://www.very.ie/account/login.page?" on this server.
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Sueboo    •   432 days ago  # + 0 -

Been trying to access my account for ages, keeps coming up with ACCESS DENIED!!!!!!!
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Anon    •   432 days ago  # + 0 -

I tried to login to my account just now said access denied. Tried multiple times too...
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Guest    •   433 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

I cannot get on as its gone down and seems alot of people are the same and its been going on for sometime ...
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Mari    •   436 days ago  # + 0 -

Can't access my account,tried new password but just says access denied.
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deborah    •   436 days ago  # + 0 -

cant log in to.my account apparently server problem.annoying.
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Vwood    •   468 days ago  # + 0 -

Can’t log in to make payments
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Chris    •   475 days ago  # + 0 -

Same as everyone else BUT I can access very.co.uk using a VPN, like NordVPN !
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Elaine Pritchard    •   477 days ago  # + 1 -

Can’t log in to my account in the app what d the issues? Can someone explain via Very Facebook/twitter what the problem is it’s been weeks?
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Outrageous    •   480 days ago  # + 0 -

Trying to log in to pay them back but can’t log in or contact anyone about it so guess won’t be paying them back?? What a shame…
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Keith franklin    •   486 days ago  # + 0 -

Is very down at the moment
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Jenny    •   496 days ago  # + 0 -

I would like join in with very please thank you
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Jess    •   498 days ago  # + 3 -

Is very down tonight says access denied to log in
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lucy allen    •   501 days ago  # + 0 -
Payment acreen

Is there problems with very tonight? I can’t get into the payment screen after checkout. Click the checkout button and just reruns to top of page with a message in a blue box saying about items not purchased have been returned to your basket and to check if I still want to purchase them. The payment screen won’t load
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Danielle    •   504 days ago  # + 2 -

Access denied
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Linda    •   506 days ago  # + 0 -

Is very catalogue down.
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Michelle    •   507 days ago  # + 0 -

Unable to log into very account, Just error always comes up ??
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Guest    •   509 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Payments screen crashes after 2fa payments taken from card yet no order showing on very
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Guest    •   513 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

You have delivered incorrect items and not delivered items you say you have trying to get through on the phone is terrible
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Me    •   513 days ago  # + 0 -

Payments not going through takes me back to log in says timed out
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R. Pats    •   515 days ago  # + 2 -
Very app/site multiple failures

App issues.
Website issues.
Favourites completely gone.
Constantly redirect to log in again and again.
Input details to payment click to pay and checkout pops up to repeat again and again.
Failure payment issues no matter how I choose to pay.
This has been from last night.
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Sonia Bastos    •   515 days ago  # + 0 -


A technical problem has occurred with the application - please try again.

I am trying to pay with my card.
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Guest    •   521 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Tried to make purchase and it didn’t confirm. My bank has a pending payment but I don’t have a confirmed order as item still in my basket. Tried again with PayPal and it said it couldn’t authorise so I did again but now I have two PayPal payments pending as well as the bank payment snd still no confirmation of my order(s). I only want one item. But I seem to have paid for three and don’t have a confirmed order????
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Jack hunt    •   522 days ago  # + 0 -

Can't place a buy now pay later order.

Keeps say technically problems please try again later but been doing this for 3 days now
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M king    •   523 days ago  # + 0 -

Cannot check out
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Lucy    •   527 days ago  # + 0 -

The whole Very website has gone down keeps coming up with server problems etc
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P James    •   527 days ago  # + 0 -

Keeps saying ooops reload wen trying save items
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Guest    •   530 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

The site won't accept payment
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Lisa    •   536 days ago  # + 0 -

Cannot check out on app since yesterday
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Chrissy    •   536 days ago  # + 3 -
Can't log in

Cant log in just keeps going round for ages then says 'something went wrong'. Doesn't need updating on the app, everytime I try to go online vis website or takes me straight to the app.. frustrating!!!!
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Laura    •   538 days ago  # + 0 -

Can't checkout...what's going on Very??
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DANNY    •   551 days ago  # + 0 -

Can not make a payment via App or on PC. Anyone else having trouble.
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Davey    •   552 days ago  # + 0 -

Can't checkout at all . Not sure they want to sell to customers, taking must be down
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Jackpot    •   556 days ago  # + 0 -

It's been 3 weeks now when is that problem seriously is it that hard to sort it out ????????‍♀️
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Tom    •   557 days ago  # + 0 -

I also have the same problem, I can't log in
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Jackpot    •   560 days ago  # + 0 -

It's been more than week and still the same problem, can't login, showing info something went wrong
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Guest    •   563 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Cannot sign in to make payment called but they could not help
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Vicky    •   563 days ago  # + 1 -

Can't login to account. Can add items to basket and browse soon as I click login the pages goes blank.
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Guest    •   564 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Will not take my order when clicking on checkout
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Hayley    •   566 days ago  # + 0 -

Tried a few times to log in too my account it keeps saying oops something went wrong.
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Helen    •   569 days ago  # + 0 -

Carnt log in for tge past 2 days
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Sarah    •   570 days ago  # + 0 -

Nothing is working, website or app. Saying it’s an insecure site
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Sam    •   571 days ago  # + 0 -

Cant login or shop everything isn't working ????
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Donna Jeffrey    •   575 days ago  # + 0 -

Can’t register online to purchase an item very disappointed
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Heidi    •   581 days ago  # + 0 -

Can login to account but whatever i click on leads to a blank page - cant pay a bill!
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Sarah    •   581 days ago  # + 0 -

How do you access your account when it denies you, need to pay a bill.
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Angie    •   584 days ago  # + 0 -

Getting access denied message however I try to log in. Sounds ongoing looking at this thread, any feedback as I need to pay my bill
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Dee    •   586 days ago  # + 0 -

Kept getting access denied so I had to phone to make a payment on time
My son missed his payment date because website was denied and they froze his account unless he paid balance in full. What a disgrace !
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Lj    •   590 days ago  # + 0 -

Can log in but error messages on account
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John c    •   597 days ago  # + 0 -

No one answering at call centres. Says that it is closed even though its middle of the day
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P mein    •   597 days ago  # + 0 -

Can't log into my account
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Raymond    •   598 days ago  # + 0 -

Trying to log in on very app..keeps saying try again any chance off very getting this sorted
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Richard roskilly    •   600 days ago  # + 0 -

Cant log in to my account
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Leyla    •   601 days ago  # + 0 -

Can’t get into Very. It’s saying access denied
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Dutty245    •   604 days ago  # + 0 -

I get endless loading when I try signing in on both the app and the website, anyone else getting this issue?
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Guest    •   608 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Can't get in tryed for days won't let me in
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Stephen    •   612 days ago  # + 1 -

Everyone that is trying to log in to very or littlewoods and gets the message access denied you do not have permission to access on this server. I had the same problem for over a week. It says this if you try to log in using your email address but if you use your account number it works fine. Hope this helps.
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Anjie    •   617 days ago  # + 0 -

Still can't get in the app doesn't even recognize my log in details I've been given several instructions ,clear cookies and it's my fault apparently via Thier unhelpful help line not really sure what to do
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Susan    •   617 days ago  # + 0 -

Ive rang very they say they are having problems with logging in and to bare with them
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Tracy    •   617 days ago  # + 0 -

Cannot access my account, when I try to change my password am not getting the email to change it, not accepting my Face ID!
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Anjie    •   618 days ago  # + 0 -

Cant get to very website says access denied
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Max    •   618 days ago  # + 0 -

I haven't been able to login for over a week. Called the helpline and someone would get back within 72 hours, that was six days ago.
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Clare hardcastle    •   618 days ago  # + 0 -

Have been unable to sign into my account for days now and payment due date has passed.
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Mary Bellingham    •   619 days ago  # + 0 -

Unable to sign in to account
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Jules    •   619 days ago  # + 0 -

Cant access anything my payments due tomorrow whats happening!
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Lee    •   630 days ago  # + 0 -

So I’ve tried making payments today it says payment not accepted but showing on my bank account that it’s there pending
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Guest    •   710 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

2 months every week very website keeps reported customer service. still not solved issues
1. keep login out.
2.cant make payments
3.cant login with email address wants account number
4.buy items keeps rejecting the page
5.if you cant make payments that fine don't send emails saying your credit history report will leave you bad history
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Guest    •   781 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Appalling company- customer service is shocking
Froze account can’t reset password nobody from IT calls back
Keep you on phone for nearly an hour only to hang up on you
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Martin    •   781 days ago  # + 0 -

Have been frozen out of account, cannot log in or reset password
Speaking to a human after nearly an hour waiting for someone to answer they either hang up on you (twice) or say IT will call you within 72 hours - which they don’t
Customer service non existent
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Lisa    •   782 days ago  # + 0 -

Made payment yesterday couldn’t authorised the payment . Contacted bank and was told that there is a problem with very online payment system . Money will go back into my account but didn’t say how long it would take . Maybe around 3-5 days I think .
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Liam    •   782 days ago  # + 0 -

Made 5 payments only want to pay 25 instead they took 130 absolutely disgusting
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Lily    •   783 days ago  # + 0 -

I‘m having the same issue, but just to note on those saying there money has been taken. What happens is sometimes even on unauthorised payments, your bank still annoyingly puts a hold on the money. The hold usually expires after 3-5 working days after which the money is once again accessible.
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Ash    •   783 days ago  # + 0 -

Got a text from very saying that I have a payment due. Proceed to very app to make said payment. Wouldn’t accept my card 5times I tried. checked with bank and 5 payments have come out leaving me overdrawn spoke to some south African woman who went to speak to a management then got hung up on I have been robbed disgusting
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Guest    •   783 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Rubbish customer service and yet they want your payment!
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Unhappy    •   783 days ago  # + 0 -

I’m furious .. made three payments from 2 different cards as it said my payment could not be authorised but it seems my payment was taken … can’t get through on that stupid robot live chat service or on the phone .. had to go looking for this site to see if it was a web problem .. no advice on the Very page ..
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Unhappy    •   783 days ago  # + 0 -

Same has happened to me not happy!!! No where on the website does it say they are having technical problems!! I’m apparently getting a call back Monday after being told I need to call them - which I refused as this is their error not mine!!
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Unhappy    •   783 days ago  # + 0 -

Same has happened to me!!! But happy no where on the website does it say they are having technical problems with payments!!!
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So    •   783 days ago  # + 0 -

So after hanging on the phone for 45 mins,I have been given a phone number to ring on Monday to try and get my money back so therefore will have to get into another queue no doubt.The Customer Service is disgusting,why should I have to ring for my money back when its their mistake.What a joke of a company!!!!!!!!
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So    •   783 days ago  # + 0 -

Fr I have had the same have you managed to sort it out?
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So    •   783 days ago  # + 0 -

They have took my payment three times £60 been hanging on this phone now for 30 minutes disgusting
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Fr    •   783 days ago  # + 0 -

Website told me payments were not being made - checked my bank and i have been charge 5 times ! Nearly 500 pounds !
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Dawn    •   784 days ago  # + 0 -

I cant make payments
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james    •   821 days ago  # + 0 -

most pages are blank white, some pop up with error code
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Lisa Watts    •   829 days ago  # + 0 -

I can’t make payments either
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Katie    •   863 days ago  # + 0 -

Been 2 days page is blank all the time cannot access anything on very website, not even the app which I've just downloaded , page is blank on my phone, friends phone, a laptop and tried different search engines etc just don't know how to get to my account cant even do a product search either
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Tracy    •   868 days ago  # + 0 -

I cant complete my order on the app, keep getting emails from them saying your basket is ready but it just wont let me checkout and all the while my items are going out of stock....thanks very.
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Cheryl    •   875 days ago  # + 0 -

I cannot access my account it’s a blank page. I cannot checkout page goes blank.
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Racrai    •   882 days ago  # + 0 -

I can’t make payments either 26/11/2021 @18.24
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Kellie    •   889 days ago  # + 0 -

Won't let me on the app to login all evening so i can't make payment
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Donna    •   899 days ago  # + 0 -

Site won't authorise my payment and keeps saying try again . My bank has authorised the payment and sent me a code but the site won't authorise it through and keeps saying try again. .......
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paddy    •   921 days ago  # + 0 -

cant get into my account so cant make payments !!!!can log into site but nothimg happens when you click account.
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Alex    •   935 days ago  # + 0 -

Very app not working.
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Megan towers    •   960 days ago  # + 0 -

My very account has just logged me out, none of my sign in details will work, and when trying to do “reset password” it says we are unable to find any of the details entered on our system ?? Wtf?? It’s like my account has been deleted
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guest    •   971 days ago  # + 0 -

App down
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Cheesed off    •   977 days ago  # + 0 -

My very account has just logged me out, none of my sign in details will work, and when trying to do “reset password” it says we are unable to find any of the details entered on our system ?? Wtf?? It’s like my account has been deleted
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