Visible.com Current Status

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Website: visible.com

Visible offers unlimited data, talk and text for $30/month powered by Verizon. Check out our plans, deals, and devices today.
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Forum & Comments (43)


How do you rate your experience with Visible.com?

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 Visible.com status: NO ISSUES  43 comments

Visible.com problems for the last 24 hours


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Forum & Comments

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Admin    •    comment pinned    #
Possibly, redirect from different versions is configured incorrectly on visible.com. In this case, use the links below:

http://visible.com    https://visible.com    http://www.visible.com    https://www.visible.com


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John Rogers    •   71 days ago  # 16 Feb 2024 + 0 -

Visible app and website is down
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R Sch    •   198 days ago  # 11 October 2023 + 0 -

Error message:
Looks like you may be having difficulty getting started right now
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Guest    •   207 days ago  # 3 October 2023 + 0 -
★ ☆ ☆ ☆ ☆

Never any free upgrades for long time customer
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Guest    •   280 days ago  # 21 July 2023 + 0 -
Completely dissatisfied!

Just bought a phone and I can't even use it because the app does not work to turn on service. The website is down too. Extremely frustrating. I think I made a big mistake with this company. What a rip off. Completely dissatisfied!
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Guest    •   301 days ago  # 30 June 2023 + 0 -
★ ★ ☆ ☆ ☆

All the same reasons as everyone else.
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Bruce    •   305 days ago  # + 0 -
Site throws 502 server error and app throws "oops something went wrong."

New account this morning, ported my number, no service. Support chat takes forever, disconnects frequently, requires re-authenticating and repeating whole discussion each time, all morning. Finally the whole system: app and website, apparently fell down around noon; still down a few hours later. Web site throws 502 error, and app throws "oops, something went wrong" popup. I think I made a big mistake with this company.
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Guest    •   305 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

never ending "Server Error" page response, whether using their app, responding to their emails, clicking their internal links, using my phone or using my laptop. going on for weeks.
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Guest    •   311 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Customer support, cell phone compatibility.
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Guest    •   320 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

signed up yesterday - have not been able to get on website since! "try in 30 sconds... blah blah blah" for two days now.
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Guest    •   372 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

I have had no service for days, yet you're asking me to pay you more money. I'm not paying for service I don't have.
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bill    •   379 days ago  # + 2 -
website down

temporary error. try again in 30 seconds. that was an hour ago and it still persists. Their website is nearly as bad as their wireless service !!
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Fed Up!    •   391 days ago  # + 0 -
I am in Visible Jail, no service, can't leave. Worst Cell Company EVER.

I have had nothing but problems for that past few months since signing up with visible. My husband tried to upgrade my account today thinking that would help, they instead deactivated my account (but don't worry they charged for the upgrade first!). The app and website have been down for hours. I am done with visible. I tried to sign up with Verizon but Verizon cannot port my number. I am literly in visible jail. I have no service, I need my phone for work. I am LIVID. Worst cell company ever and that's saying alot!!
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Jonny pep    •   401 days ago  # + 0 -

The server received a temporary error and can not complete your request
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Jonny pep    •   401 days ago  # + 0 -

Website notnot working error code 502
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Cal. Per.    •   409 days ago  # + 0 -

Phone not working website not working this is a work phone fix it now please
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Guest    •   410 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

No problem taking my money but can't use app, service doesn't work & can't contact for help or to cancel. I deleted the eSIM & want my money back
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Mike    •   421 days ago  # + 0 -
Visible is partially down, no texts

I have a Pixel 6, it will not send or receive texts as of early yesterday morning, I'm in Ogden and Salt Lake City, Utah. No help from Visible, I've tried chatting with them twice. I can't connect to their chat on my computer's web browser, as they have to text me a verification code. Guess what my phone hasn't been able to do for the last 36 hours or so??? They have no "try another way". So I'm stuck waiting for a chat response on my phone that doesn't work right, my hope is pretty dismal I'll get any help. And yes, I've restarted my phone many times, even completely shutting it down many times. I've reset my network settings (a real pain, because now you have to re-pair every Bluetooth device and reconnect to every WIFI you use). I've done the "airplane mode toggle". I've even disabled my eSim and re-enabled it. I'm putting all these attempts in here so other unsuspecting fools like me don't waste their time.
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CAuser    •   422 days ago  # + 0 -

CA user here, can't receive message since yesterday. Official website down with 502 server error.
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Guest    •   422 days ago  # + 0 -

Can’t receive text messages in VA
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Guest    •   422 days ago  # + 0 -
★ ★ ☆ ☆ ☆

It was great until yesterday and today, when we can't receive text messages. How can a Verizon company screw up so badly? Silly me, it's Verizon!
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MaryEllen    •   422 days ago  # + 0 -
Still Not receiving Text messages and it has been 24 hours

there is a US outage that is being worked on according to the online tech support. Nothing they can do until it is fixed. Which means what and how long? Found this out after waiting 2.5 hours for support..
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Maryellen    •   422 days ago  # + 0 -

Can't receive text messages in New Hampshire
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Lisa    •   437 days ago  # + 0 -
Down again??

02-14-2023 Nothing on visible works. The app wont load, not able to connect to internet thru hotspot, cant make or receive calls or reach voicemail, unable to reach anything thru mobile data. What is going on NOW????
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Guest    •   450 days ago  # + 0 -
★ ★ ☆ ☆ ☆

The customer service is terrible. I cannot speech to an actual person. I sent over 50 texts to get a problem solved and still didn’t get it taken care of. I will be dropping them at the end of this billing cycle.
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bud    •   462 days ago  # + 0 -

website down internal error
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Guest    •   466 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

There is no service.
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Guest    •   470 days ago  # + 0 -
★ ★ ☆ ☆ ☆

cant bring the visible website up after a chat and was told how to sign up. now all get is server problem and no visible website
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Sandi    •   478 days ago  # + 0 -

visible website has been down since Jan 3 around 7:30 pm PT. Still down as of 11:30 AM Jan 4
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Guest    •   483 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Tried for 3 hrs to signup. Finally was able to create an account but then tried to pay... 2 hrs later, still says that 5 of my credit cards had issues and could not be used. Called the bank and credit union and they said that absolutely no charge attempt had been made within a 4 hr time period.
This has to be the worst service I have ever tried to use. Their customer service chat was ridiculous. It would tell me every time that I was #35, etc... then every time when it would get to being next, 45 min to 1 hr later, it auto end the chat.
Even though they are a sub-company of Verizon, Visible has no idea what they are doing or how to operate.
DO NOT USE THEM! Frustration is all you will end up with.
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Lynn    •   496 days ago  # + 2 -

Have been unable to get in app or website for last 2 hours. Get a message about an error and says retry
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Angela    •   504 days ago  # + 0 -

No coverage here for visible.
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David    •   506 days ago  # + 3 -
Error Message

For the past 2 hrs, and again earlier:
Error: Server Error
The server encountered a temporary error and could not complete your request.
Please try again in 30 seconds.
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Guest    •   513 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

no service, no website working, no customer service, will port ASAP
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Henry    •   513 days ago  # + 4 -

Error: Server Error
The server encountered a temporary error and could not complete your request.
Please try again in 30 seconds.
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Elizabeth    •   518 days ago  # + 3 -
Visible App still down

I keep receiving error message on app that says “Looks like you may be having difficulty getting started right now. You can attempt to retry.” But retry does not work and I cannot log in on website. The issue is not resolved as of 11/25/22
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Dale    •   520 days ago  # + 1 -

Trying to contact customer service for Visible, will not open website and the app isn't working either.
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Randy    •   522 days ago  # + 0 -

Keep getting error message when logging on and trying to pay from web site and phone app.
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Betsy    •   538 days ago  # + 0 -
MIA- Visible

Argh. New phone, but can't transfer service bc Visible site/app are down. Tried on laptop, iPad to no avail. Have tweeted and gone to FB messenger as recommended, but no response
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TPBrien    •   542 days ago  # + 0 -

computer will not open web page for visible.com using Chrome or MS Edge since 4 pm EST 11/1/2022 (now 9 pm EST) what is wrong? other websites working fine
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Guest    •   550 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Terrible customer service!!!! Worst ever!
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Guest    •   557 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Lousy customer service
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Guest    •   568 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

NO customer service, no response on their chat help line
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Guest    •   603 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Consistently poor network connection.
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