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Website: webmail.optusnet.com.au

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Admin    •    comment pinned    #
Possibly, redirect from different versions is configured incorrectly on webmail.optusnet.com.au. In this case, use the links below:

http://webmail.optusnet.com.au    https://webmail.optusnet.com.au    http://www.webmail.optusnet.com.au    https://www.webmail.optusnet.com.au


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Emi    •   15 hours ago  # 24 April 2024 + 0 -

Unable to send emails all day
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Michelle    •   9 days ago  # 16 April 2024 + 0 -
Optus admits email server issue 16/04/2024

Unable to send emails or reply or forward emails for the last few days via the mail option on my phone (configured to optus).
Multiple contacts with optus (“your inbox must be full, switch your phone off etc…”)
Eventually told by 2 different optus staff (phone and via messenger) there is a widespread issue and technical people are trying to fix it with no resolution in sight.
Webmail works intermittently.
Asked why they didn’t have anything on their site stating there are issues…
Made a complaint to TIO
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Miff    •   9 days ago  # 16 April 2024 + 0 -
Optuse Webmail Interface is Extremely Slow

The Optus Webmail interface is extremely slow today. When connecting to an Outlook client it starts to download all the emails again and when going directly to the interface it is taking minutes to swap between one page and the next.
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Guest    •   45 days ago  # 11 March 2024 + 0 -
★ ☆ ☆ ☆ ☆

very slow and clunky - timing out - really difficult cleaning email or access email from archive
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Daniel    •   112 days ago  # 4 Jan 2024 + 0 -
Optus Mail is garbage!!

Webmail down completely. Doesn't work on multiple devices and different platforms. No iOS or Outlook 365 or even Webmail! Must be on Optus side. These guys are terrible
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Guest    •   114 days ago  # + 0 -

optus web mail very slow to respond to any command
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ul    •   133 days ago  # + 0 -

Webmail says communication error when logging in and email app won't update emails for the last couple hours
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Guest2    •   139 days ago  # + 0 -

Can't load the inbox. An already terrible service is worse.
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Guest    •   141 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

It's just plain slow and seems worse since that terrible outage.
Even re-delivered old emails to my pc recently. Such a waste of time.
Spam or obscene language? Report it!

LC    •   141 days ago  # + 0 -

Webmail is so often slow. And recently it re-delivered old, already received emails to my pc again.
Such rubbish
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Geoff    •   142 days ago  # + 0 -

Appears to be constantly loading. The web page appears but the inbox emails don't download ro appear to be trying to download.
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Guest    •   146 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Webmail is crap today. Taking forever to load, and it's re-sending 600 old emails to my computer email clients (Outlook and Mail) to clog up my inbox.
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Michele    •   147 days ago  # + 0 -

Looks like I'm not the only one again today! Super slow, won't load enough to even see the inbox. So frustrating!
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JJ    •   147 days ago  # + 0 -

Very slow to load emails this has been happening for time now
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David A    •   149 days ago  # + 1 -
Mr

Again Optus Webmail has shut-down
Would have been the second time this month
Don't know why they have a folder to send spam as been sending it there for years you would think that someone or a Artificial Intelligence program would actually scan it and block the spam
But this seems to hard for Optus
Wish I could use a different Email address but being using this address for 20 years and would be a nightmare to change eg employers billing and government departments
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Jake    •   150 days ago  # + 1 -

Webmail often very slow. Their Philippines call centre often do not have the background to respond to many types of questions.
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Guest    •   152 days ago  # + 0 -
★ ★ ☆ ☆ ☆

I can't chat with someone locally and they have no patience to resolve your issues
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Jim    •   153 days ago  # + 0 -

Cannot logon to Optus webmail again
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Guest    •   155 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Absolute crap,frustrating company. Moved address so what did they do? Delete all my emails. JOKE!!
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Guest    •   161 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Glacially slow to load. Even if it’s 1 email
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Guest    •   161 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Unable to login to webmail account.
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Guest    •   161 days ago  # + 0 -
★ ★ ☆ ☆ ☆

Pages are slow to load, searches are extremely slow. Tipping emails into garbage folder takes far too long. Sending an email, after pushing the send button takes too long.
Spam or obscene language? Report it!

JH    •   162 days ago  # + 0 -

Extremely slow to load
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Guest    •   162 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Very slow to load
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Rego Bot    •   162 days ago  # + 0 -
Optus - unbearably slow webmail 15 Nov 2023

Joe I'm experiencing this as well. Optus webmail is semi slow at opening the inbox list but it just will not display a selected email. Pinging optus webmail shows a normal response time. I have no idea why this is happening
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Joe    •   162 days ago  # + 0 -
Floptus Optus

Optus webmail is mostly very slow to connect and display email which I find difficult to conduct personal business. I wonder if the Optus email server has the capacity to do the job? With the Optus privacy hack last year and the network failure this month it might be a sign that the quality of Optus is not on par with its main competitors Telstra, Aussie Broadband and Starlink (It's great to have choices).
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Guest    •   162 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Too slow connecting for private and business use
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Guest    •   181 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

It is so slow to use with unrealistic capacity.
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Guest    •   191 days ago  # + 1 -
★ ★ ☆ ☆ ☆

It is slow to update, even loading an email to view takes forever. Are they trying to deliberately downgrade performance so existing customers will stop using it?
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Geoff    •   198 days ago  # + 0 -

Very slow to connect even on NBN network
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Glenn    •   203 days ago  # + 0 -

So damn slow
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Guest    •   203 days ago  # + 3 -
★ ☆ ☆ ☆ ☆

it takes so long to load and open emails
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Karen    •   205 days ago  # + 1 -

Email is slow to arrive and took awhile to be received.
Spam or obscene language? Report it!

Guest    •   209 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Optusnet refuses to send to hotmail address - get a bounce back to say the receiver is blocked.
However when talking to Optus they admit they are having problems and will continue for some days
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Jen    •   222 days ago  # + 0 -

This is the 4th day that I can’t sign in to webmail. I have been told via the ‘help’ chat on the app that it is down for maintenance. ????
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Kath    •   224 days ago  # + 0 -
Email Outage

I have had so much problems with email & mobile phone service this year I'm thinking of changing providers I've been with optus for over 20 yrs
Spam or obscene language? Report it!

Kath    •   224 days ago  # + 0 -

Optus webmail & Outlook was down yesterday and it is still down. trying to find out when it may be fixed
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Vicki    •   224 days ago  # + 0 -
No email attachments

Apart from not being able to log onto the webmail or having any access to my emails pretty much all day, it has now been 4 days that I am unable to send attachments to emails and the issue is still not fixed. It shows that the message has been sent successfully with the attachment but the recipient receives no attachment. Anyone else have this issue?
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amirraj    •   225 days ago  # + 0 -
comcast header :

Any of you header hackers know what an X-Authority-Analysis: header
is all about? What generates it, what, if anything, pays attention to
it, what it means?

X-Authority-Analysis: v=2.4 cv=G8EPrvo5 c=1 sm=1 tr=0 ts=650113c1 b=1
cx=a_idp_d:c_cmc p=ITdw-T3D4aAA:10 a=XqJ/uTOVWIJS7YT9otShjg==:117
a=XqJ/uTOVWIJS7YT9otShjg==:17 a=1oJP67jkp3AA:10 a=zNV7Rl7Rt7sA:10
a=g8TUdU_LZmEA:10 a=CoScXPPJAAAA:8 a=lfFfRjAFAAAA:8 a=fkgTEZDimRPsBzz83vcA:9
a=QEXdDO2ut3YA:10 a=SSmOFEACAAAA:8 a=C_IRinGWAAAA:8 a=bCIxHIEFPul8thRKdJkA:9
a=jPcnAuogO_D3ENRE:21 a=gKO2Hq4RSVkA:10 a=frz4AuCg-hUA:10 a=_W_S_7VecoQA:10
a=zfENgvr0NoafYtGbP6A8:22 a=FOFeXIB9cpzwVFVQE75y:22 cc=prm
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John    •   225 days ago  # + 0 -

13/9/23 - all working now for me.
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John    •   225 days ago  # + 0 -

13/9/23 - Optus has just confirmed that there is a "webmail" outage with no further details. Didn't mention MS365 Outlook though.
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Anne    •   225 days ago  # + 4 -
Optus email not working

Started getting Optus email server access problems late last night and this morning. Can't receive emails and can't access webmail either.
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Anna    •   225 days ago  # + 1 -

Cannot login to my Optus webmail today was working fine yesterday
Spam or obscene language? Report it!

John    •   225 days ago  # + 0 -

13/9/23 - Unable to login either through MS365 or webmail. Waiting two hours for Optus Messaging to connect me to a "human expert".
Spam or obscene language? Report it!

Catherine    •   225 days ago  # + 1 -

I can’t log in today
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Charles    •   225 days ago  # + 1 -

Can't log-in today. Fine lat night. I'm in the Bayside area of Melbourne.
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Peter    •   225 days ago  # + 1 -

Same as Jon
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Jon    •   225 days ago  # + 17 -

I'm unable to log into webmail today. Was working fine yesterday
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Guest    •   238 days ago  # + 0 -
Many problems. Unable to access amything

Passwords have not been changed however receiving notification that outage password not recognised so there does not update and
recieve mail and slow won't let any changes,
Spam or obscene language? Report it!

Guest    •   238 days ago  # + 0 -

Nothing of optus working, can't login to my account or webmail, outlook. Not able to use anything. Everything down. Very frustrating.
Spam or obscene language? Report it!

Guests    •   240 days ago  # + 0 -

Its been slow all day
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Guest    •   240 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

so slow to delete and refresh emails, unable to sign on many times over past few months.
Spam or obscene language? Report it!

Guest    •   240 days ago  # + 0 -
★ ★ ★ ☆ ☆

It takes forever to access email via the webmail application, especially during the day and early evening.
Spam or obscene language? Report it!

Guest    •   293 days ago  # + 2 -
★ ☆ ☆ ☆ ☆

Lost emails both sent and received. Mail Server outages
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Charles H    •   302 days ago  # + 0 -
Mr

Optusnet webmail was so slow today two factor authentication timed out on six attempted logins. Surely it can do better than this, but not only is it running at a snails pace, neither Microsoft Outlook nor Mail running in a Windows 11 environment can find the optusnet out going server no matter what settings you put in. Can someone at Optus take this in hand an fix it. I might add that I am a long time user with very few issues until now
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Guest    •   307 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Very very slow. Takes about 5 minutes to open the inbox. Incoming mails get lost sometimes and never arrive. Sometimes email that are sent early (say in the morning) appear at night but showing the correct time it was originally sent. But the slowness is the killer. Yes, cleaning cookies helps make it faster but only works just the one time. The next time you log in it's slow again
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Guest    •   345 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Occassionally loses valid incoming emails for no reason. Lost emails not found in spam folder either. Can be unreliable, poor mail service. Sometimes server is unavailable.
Spam or obscene language? Report it!

Mike    •   414 days ago  # + 0 -

Since 7th march Trying to check optus email via optus webmail and does not recognize password.
Spam or obscene language? Report it!

Adam    •   414 days ago  # + 0 -

Can now access optusnet webmail. Qld 12.50pm 8 March 2023
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Glen    •   414 days ago  # + 0 -

Now working as normal in Sydney. Thanks everyone for your comments.
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Guest    •   414 days ago  # + 0 -

Same in Melbourne. Same problems as reported by users below.
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Jeff Dean    •   414 days ago  # + 0 -
Optusnet email probrlems. 8th March 2023

Same problems here in Newcastle NSW this morning Wednesday 8th March. Can't recieve or send optusnet emails, and password which has been same for years being rejected.
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Guest    •   414 days ago  # + 2 -
★ ☆ ☆ ☆ ☆

Won’t send my emails and when I log in tells me my password is incorrect
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David    •   414 days ago  # + 0 -

...and in BNE. Can send emails (but not receive them) and unable to log into webmail (not accepting password) since 0730.
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Glen    •   414 days ago  # + 1 -

Same here in Sydney. Strangely can send email through Outlook but not receive.
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Adam    •   414 days ago  # + 4 -

Optusnet webmail not accepting password 8th March 2023 Qld. Has been happening since 4.30am.
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NTC    •   414 days ago  # + 0 -

Unable to logon to my Optus email (8th March). Getting a "user name or password is incorrect" error
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Andries    •   414 days ago  # + 0 -

I can't log in either this morning
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Markm    •   414 days ago  # + 0 -

Still trying to connect to Optus webmail. Tried on i phone, lap top and tower computer.
WTF OPTUS !!
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ES    •   414 days ago  # + 0 -

Optus mail server is not available, unable to connect to it.
Spam or obscene language? Report it!

Jo    •   414 days ago  # + 0 -

Can’t sign in to Optus webmail, no emails available since 1800 Tuesday 07/03/23
Spam or obscene language? Report it!

Ross    •   414 days ago  # + 12 -

Internet is working but Optus webmail is not accepting my password - Wenesday 8th March 2023 6.30am NSW.
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Terry    •   448 days ago  # + 0 -
Optus Mail Server down

Optus email server is having huge problems, over the last week i have had 5 failures in login and its getting worse, today is the worst yet.
Spam or obscene language? Report it!

Lionel B, Melb Victoria    •   449 days ago  # + 0 -

Yes same here, even their messaging bot is very slow. Poxy service for awhile now.
Spam or obscene language? Report it!

Guest    •   449 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Will not allow access, will not sync stupid limit on emails
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Michelle Gleave    •   449 days ago  # + 0 -

Are you still out?
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CM    •   451 days ago  # + 0 -

Same problem for me. I also get error that my email is already logged into another device. Bit worrying.
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LC    •   451 days ago  # + 0 -
Optus email outage

same issue - email via server stopped working over 2hrs ago and booted me off server. Tried to log back in and it said password incorrect. Chat help denied a problem immediately but I convinced them there was one. Now have a temporary password which continues to be useless until things come back online. This was part of Optus Chat........I've coordinated this one with our back office and as per checking here we are currently having an outage on the emails and it's not yet done - rest assured that once the maintenance for the emails we're done you should be all set for having it manage for all of your emails. This problem has just started, please be assured that I have raised this matter and they have been notified and are looking into this as well.
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Joe    •   451 days ago  # + 0 -
Optus Floptus

No email, mine says my password is wrong or my login. I have not changed anything. This is happening a lot since Optus gave my drivers license number away.T ime tro ditch Optus but whom to choose?
Spam or obscene language? Report it!

SG    •   451 days ago  # + 1 -

Same. No webmail today and no eta on a fix. I better not lose my messages, I've got so much stuff in folders
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Guest    •   451 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Email log in not working as at 30 January 2023. Customer support now only available via mobile text messaging, no more phone access.
Spam or obscene language? Report it!

Mal    •   451 days ago  # + 3 -

No emails today on phone, outlook or phone.
Says my password is not correct, nothing has changed.
30-01-2023, Not looking good.
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JDV    •   451 days ago  # + 11 -

Definitely and issue with logging into webmail with Chrome.
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John B    •   451 days ago  # + 1 -
Mr

Not able to log in to Optus webmail for 5 days. Spoke to at least 6 Optus technicians and despite sending me new passwords all have failed. Not able as well to send or receive emails despite trying as advised to me by Optus technicians. Niow asked to contact their Prmium Home Supprt. Waiting for a reply
Spam or obscene language? Report it!

George    •   455 days ago  # + 1 -

As from 25th January Optus email not receiving.
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Annoyed    •   456 days ago  # + 1 -

Webmail wont accept log in, details have not changed.
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Dave    •   456 days ago  # + 2 -

Login failed - Username or password is incorrect

Only on some email accounts though. My other Optus email accounts are unaffected.
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Guest    •   456 days ago  # + 5 -
★ ☆ ☆ ☆ ☆

Can't access emails
Spam or obscene language? Report it!

Jesso    •   456 days ago  # + 5 -

Webmail won't accept login password which has not changed
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Mummabear    •   456 days ago  # + 1 -

Can't log in to webmail, keeps saying username or password is wrong. Bundaberg Qld
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Dennis    •   496 days ago  # + 1 -
optus webmail failure

Comments from other users match my issues. Outlook can no longer synchronize with webmail except for incoming. I have to log into webmail to send, reply or forward and often these aren't successful. I am sick of ringing people in Fiji who have no idea what I'm talking about, the local optus shop can't or won't help. My tech man tells me there is no problem with my computer, the issue is optus. JUST FIX IT!!!
Spam or obscene language? Report it!

Hugh Stark    •   497 days ago  # + 0 -
mail.optusnet.com.au not working

For 10 days now my optusnet email receives but wont send, also for the last two days the trash file hasn't updated. The "Geeks2you" techo tells me today that my gear is OK, it's mail.optusnet.com.au that has problems currently.
Spam or obscene language? Report it!

Guest    •   505 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

they r cunts
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Pam    •   507 days ago  # + 0 -
Optus webmail down

My Optus webmail has been for over a week now, can’t send or receive email. Why is Optus not updating customers? Pretty poor considering the data breech
Spam or obscene language? Report it!

Guest    •   533 days ago  # + 0 -
★ ★ ☆ ☆ ☆

I am getting spam from a user and cannot find a way to let Opusnet.com.au know about it as though it, itself, is attempting to silently allow such abuse of its service.
Spam or obscene language? Report it!

silvana    •   549 days ago  # + 0 -

i havent been able to receive emails for a week know, my sent items dont even show up on my emails. the deleted items are now automatically deleting before i can empty my folder... whats going on?? i have reported this a few times and all i get is there is a problem with optusnet and they are looking into it. We need more answers!! i need these emails and i cant retrieve them... not happy at all......
Spam or obscene language? Report it!

Peter    •   552 days ago  # + 0 -

Can't log onto optusnet email (in Brisbane). Called Optus, they said system as down.
I have not been able to log into from Thu 9pm 20/10/22 to Fri 12:02pm 21/10/22 and still not working
Spam or obscene language? Report it!

Harvey    •   573 days ago  # + -1 -

Issues accessing optus webmail, extremely slow, timing out, when able to login getting duplicate emails.
Spam or obscene language? Report it!

Guest    •   573 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

slow to load
Spam or obscene language? Report it!

Esta    •   574 days ago  # + 0 -

I cant seem to delete emails and when trying to open an email, it is taking a really really long time and sometime timing itself out ending in an error message.
Spam or obscene language? Report it!

Mark    •   587 days ago  # + 0 -

Same issue as Mike below...still unresolved at 2PM AEST Friday
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Kirra    •   587 days ago  # + 0 -

Issues receiving emails to @optusnet.com.au from 9pm Thursday 15/09/22.
Outbound fine.
Unable to get technical support from Optus.
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MIKE    •   587 days ago  # + 0 -

Optus email failed last evening around 21:00 contacted them. after a long chat it seems there is a big issue. This morning 11 hours later still not able to log in. Canberra ACT
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