Iceland.co.uk Current Status

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Website: Iceland.co.uk

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Iceland.co.uk problems for the last 24 hours

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Admin       comment pinned    #
Possibly, redirect from different versions is configured incorrectly on Iceland.co.uk. In this case, use the links below:

http://Iceland.co.uk    https://Iceland.co.uk    http://www.Iceland.co.uk    https://www.Iceland.co.uk


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Leigh adams      3 days ago  # 21 June 2024 + 0 -

Keeps saying can’t detect my basket
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Leta hussey      16 days ago  # 9 June 2024 + 0 -

Can’t top my store card
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Kelly Garrett      41 days ago  # 14 May 2024 + 0 -

unable to check out - keeps declining my payment even though i've got enough funds in my account.
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Julie      66 days ago  # 19 April 2024 + 0 -

Unable to check out
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angela      77 days ago  # 8 April 2024 + 0 -

Don't receive a code 2nd day trying now
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Hilary Maddison      81 days ago  # + 0 -
Log in failure

Unable to make an order due to failure to receive verification code. Suggest you send them by text like other firms. Email system not functioning.
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Deb      94 days ago  # + 1 -
All seems to be working now

Finally got verification code to work and shopping booked for tomorrow. Had call from Iceland on my mobile who wanted to talk me through my log in and said I would only have to put in a verification code once. Declined this as sounded a bit dodgy. Seems they have fixed the problem and I was able to access my account a week or so after this call. Hope shopping comes tomorrow. What a relief and what a stress. They said they had "teething troubles" with the new system.
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Icelands unable to sign in      96 days ago  # + 2 -

Unable to sign into Icelands, been trying for 5days and this isn't the 1st time this has happened...
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Paula      96 days ago  # + 0 -
Iceland fail

I am having the same problem as the people who have already commented..I managed to get on after putting the code in did my shop ..paid ..I usually get an email for confirmation but nothing and my payment is pending.Never had this problem in all the years iv been doing my Iceland online..
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ip      97 days ago  # + 1 -

Iceland not working when trying to log in , asks for verification code which is not coming to email
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Dd      97 days ago  # + 0 -
Iceland fault

Iceland not whorling all day says needs verification code will send to email nothing come#. I rang Iceland told they are awar3 if problem they will sort it and contact me. Nothing so far and it’s been 12hours appalling
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Ame      98 days ago  # + 0 -

Log in is not working on the app as well as on Iceland website.
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Guest      100 days ago  # + 0 -

would allow me to sign said i had to enter ac code would accpet could keeps saying something gone wrong changed password keeps saying somehting s wrong
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Wendy Saint      102 days ago  # + 0 -

resolved now thankfully ...thank you
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Wendy Saint      103 days ago  # + 0 -
Link to reset password not received

not receiving link to reset password ,rang customer services last Friday 8 March ,so still can't log in ,am in 70's,a carer,rely on delivery
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Guest      105 days ago  # + 1 -

Trouble signing in, customer service not really telling us anything \nd taking way to long to fix the issue.
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Deb      106 days ago  # + 0 -
Tried time and time again and still no shopping!

I have been in touch with Iceland multiple times last few days as very long term customer. Still no resolution and I have also asked them to send verification code to mobile but they say they cannot do that. Have lost a good customer. Very upset by this. Each time go to customer service get a different person replying but all say the same thing-as if it is my fault! Will need to shop elsewhere! Upset and annoyed and do not need this stress. Used them for years happily.
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Tracey Atherton      106 days ago  # + 1 -
Can't sign in to my account!

Not been able to log into my account for the last 4 days, 6 digit codes are not being sent to my email, tried hundreds of times. hardly any communication from customer service, just get told your case as been escalated and will respond as soon as possible. I don't understand why the codes cant be sent by text to your registered phone, like most other companies. I am disabled and rely on home delivery as I can't get to the store. Iceland GET it sorted!!!
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Dawn      109 days ago  # + 2 -
Can't log in

Can't get onto Iceland for delivery. Says the send a code to email but nothing there. Tried last night too. Was worried Incase it's a scam to get your log in details which can lead to payment details maybe. Never asked for a code before! Iceland could lose a lot of customers for online shopping. Lots of us need it
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Guest      109 days ago  # + 1 -

Hard to log in keeps coming up with a code which doesn't work tried loads of times useless
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Wendy Saint      109 days ago  # + 1 -
Log in trouble

tried to log in several times, helped by Iceland staff member,still no luck...no email received.. uninstalled app & reinstalled as advised ...still no luck ..may have to change to another place for shopping ,be a shame after so many years with Iceland
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Wendy Saint      110 days ago  # + 0 -

can't log in to website with pin number ,being asked to create new account ..it's not accepting that ,tried 3 times
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Deb      112 days ago  # + 0 -
Two factor authentication

when put in email and password then told email sent with authentication code . When go back to Iceland log in details lost and told new code sent by email -did this 16 times. Still cannot get in.By the time I open email and go back to Iceland website I have to start all over again. Phoned them but no better off. Asked if they could send authentication code by text as Boots and others do. Awaiting email from customer service. Were helpful but no solution.
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maxine      119 days ago  # + 0 -

cant log into iceland, changed my password 3 TIMES!
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Jade      120 days ago  # + 0 -

Can not log in to order delivery
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Guest      122 days ago  # + 0 -

No login access to my account, complained and asked for refund of my own funds on the card, was told that they do not give refunds! To me that is THEFT.
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Anthony Foster      122 days ago  # + 0 -
No login

Iceland login not working after paying to topup my Iceland card which was completed and an email confirmation sent, however log in does not work. So they have my money which I can’t access!
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John      131 days ago  # + 2 -

Cannot sign in to Iceland foods been trying for 2 days
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Bob      135 days ago  # + 0 -

will not let me login, changed pword etc still no login been trying since thursday 8th feb
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Alison      137 days ago  # + 0 -
Webpage and all down

App says I'm not connected to internet when I am ...as you can see!...or comes up as an error has occured...Web page says access denied...so .think it might be icelands problem as all other apps etc are working fine.
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Kara      140 days ago  # + 0 -

Says all days this week are all booked it’s
Never been like that before
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Susan      140 days ago  # + 0 -

Northern ireland
Won't log in at all pissed off!!
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Wendy Saint      141 days ago  # + 0 -
Mrs

unable to " view more details " on order history page ...so cannot check back what is ordered or any substitutes etc...order arrived ok though thanx
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Wendy Saint      142 days ago  # + 0 -

not showing individual items ordered ,but does show total cost ..can't see any changes made..order arrived ok though thanx
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fred      142 days ago  # + 0 -

Can't sign into account on Iceland shopping website to order groceries
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Guest      142 days ago  # + 0 -

I'm trying to log in but it wasn't doing anything after I pressed the log in button. I tried changing my password in case that was the issue but no same thing is still happening
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Gerard      144 days ago  # + 0 -
Won't let me pay

Keep on getting "There was a problem with your payment which means your order has NOT been completed. Please check your card details and ensure you have the full funds available in your account." when I try to pay via my Nationwide debit card. There's plenty of cash in the a/c and Nationwide say the problem is not at their end.
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Cat      145 days ago  # + 0 -
full fix so can run uBlock and login to iceland

uBlock people absolutely great; quick response that's fixed the issue!
Click on uBO icon > ⚙ Dashboard button (bottom right) > Add the filter(s) below into the (bottom of the) "My filters" pane > ✓ Apply changes > Open new tab and test again.
iceland.co.uk##+js(set, fp, {})
iceland.co.uk##+js(set, fp.t, noopFunc)
iceland.co.uk##+js(set, fp.s, noopFunc)
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Mrs Average      146 days ago  # + 0 -

Log-in won't work. Telephone cut off as soon as I selected '1'.
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Cat      146 days ago  # + 1 -
have opened issue on uBlock's uAssets page and will update when response

Just to add that, on looking at uBlock Origin settings, it's all a bit complex and don't want to mess with anything then pass on any information that might adversely affect others' security etc, so have posted on uBlock uAssets github page, and will update when there's a response. :-)
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Mel      146 days ago  # + 0 -

2nd day still can't sign in
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Cat      146 days ago  # + 0 -
will report back findings about uBlock settings

Hi C ... very glad that information's helped and you're able to login and get your shopping. It's on my list to take a good look at the uBlock settings asap, and will definitely post back what I find. And I agree about C.S. ... It's been surreal looking through everyone's comments seeing the suggestions made when people have contacted them!!
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C      146 days ago  # + 0 -
Followed Cat's instructions, now able to log in

Thanks for the info Cat - just took off uBlock Origin and can now log in. If you do find how to put uBlock Origin back on and still log in to the Iceland site, please can you post info here? Meanwhile, many thanks for having the patience to find this out - was causing me a headache and Iceland Customer Support is useless!! C
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Cat      146 days ago  # + 1 -
turn off add-on enables sign in

Am no tech wizard, but found out how to bring up console on Iceland's main page (hold Ctrl+Shift then press K ... hold Ctrl and press + to increase font size). When pressing 'sign in' could see error and, by generally clicking around different bits of the console, saw uBlock Origin add-on blocking something linked with the error. Turned off uBlock Origin for iceland site and could immediately login.
Really not impressed, as it means that worse privacy measures are being pushed e.g. Google's manifest 3 is about blocking use of add-ons.
Will probably be challenging, but need to try to find out how to run uBlock but only allow whichever bits need to run in order to sign in on Iceland site, but if you need to get your order in, uBlock Origin add-on turned off (left-click on icon, then push the big button) should enable you to sign in.
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P      146 days ago  # + 1 -
Lock out

Cant log in, tried 3 differnt browsers, cleared DNS cache, contacted customer support who said they would send temp password, not recieved, changed password, still cant get in.
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D      147 days ago  # + 0 -

Cannot login. Tried changing password. Nothing is working.
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C      147 days ago  # + 3 -

Haven't been able to log in since Monday evening - not sure what is going on. Like others, log in button does absolutely nothing.
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M      147 days ago  # + 0 -

Contacted Iceland again and it is a problem at their end so they could reset password but opted to wait and see if they fix
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M      147 days ago  # + 4 -

not able to sign in - called Iceland and didn't admit to any problems - said try again in half an hour - still not working 2 hours later...
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C      147 days ago  # + 5 -

unable to login, and concerning that no reference to any issues posted by iceland anywhere
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brian      147 days ago  # + 2 -

sign in securely just isnt doing anything. been trying since monday evening.
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Jim      147 days ago  # + 0 -

30/1/24 10.30 still can't log in
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CK      147 days ago  # + 0 -

LOG IN BUTTON HAS DONE NOTHING FOR 24 HOURS SO FAR DESPITE TRYING TIME AND TIME AGAIN. TRIED EVERYTHING AND DON'T KNOW WHAT ELSE TO TRY!
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dinah whitehead      147 days ago  # + 0 -

cannot log in
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A      147 days ago  # + 0 -

Log in button does nothing
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RB      148 days ago  # + 8 -

Can't log in, just doesn't do anything
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