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 Iceland.co.uk status: NO ISSUES  80 comments

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Admin    •    comment pinned    #
Possibly, redirect from different versions is configured incorrectly on Iceland.co.uk. In this case, use the links below:

http://Iceland.co.uk    https://Iceland.co.uk    http://www.Iceland.co.uk    https://www.Iceland.co.uk


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Guest    •   227 days ago  # 5 July 2025 + 0 -

online not working Bristol North area
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Guest    •   483 days ago  # 22 October 2024 + 0 -
Unable to GET signed in no matter what

Since January 2024 iceland Won't let me sign in, just a red spinning circle that never stops, no sign in option appears so i have'nt been able to shop at iceland for 10 months!!!!!!
None of the 4 links here work, it's as if my system has been banished.
Whats going on? The pictures won't appear either i've cookies javascript etc on.
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Guest    •   486 days ago  # 19 October 2024 + 1 -

Unable to edit my order or change delivery slot
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Guest    •   505 days ago  # 30 September 2024 + 1 -

Managed to log in once. It said no time slots available before Sunday... Couldn't do anything else, now I can't even log back in.
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Guest    •   505 days ago  # 30 September 2024 + 1 -

Can not login so going else where lost another customer
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Guest    •   505 days ago  # + 1 -

Can't log in to Iceland account on website
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Guest    •   510 days ago  # + 0 -

Error code 200 when trying to book a delivery slot
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Guest    •   511 days ago  # + 1 -

Cant even get on to the website today
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Guest    •   513 days ago  # + 1 -

Saying my postcode won't let them deliver to me when I've ordered so many times
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Guest    •   522 days ago  # + 1 -

Keeps kicking me off and deleting my delivery time
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Guest    •   529 days ago  # + 0 -

Can't log in to my account
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Guest    •   529 days ago  # + 1 -

I can’t log in an have over £100 shopping in my basket to pay for? If this deletes I will be so annoyed
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Guest    •   529 days ago  # + 1 -

Can’t login on app and website tried above links and doesn’t work. Needed a next day delivery but now have to go elsewhere
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Guest    •   529 days ago  # + 11 -

i cant log in all my details are correct but wont let me log in
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Guest    •   529 days ago  # + 15 -

I can't login?
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Guest    •   530 days ago  # + 0 -
Order cancellation and payments not working.

Been trying to pay for an updated order - payment not going through. Tried to cancel the order in its entirety to re-order when the site is working properly - cannot do that either. Impossible to speak to anyone as well.
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Guest    •   536 days ago  # + 0 -

i go to log in and it says my details are wrong when i know they are not
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Guest    •   539 days ago  # + 2 -
Iceland - Communicate with your customers then fix the problems.

Website not working. Basket is full but it it tells me that it is empty. When it eventually shows basket contents I am unable to delete items. It tells me it is unable to deliver to my address that I always use. What is going on! It's been at least 2 days now. I know we had a weekend and a Bank Holiday but Iceland now needs to put up a notice for Customers officially informing us that there is a problem and then fix it quickly!

Not good customer service when we have to go to Forums to find out what is going on!
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Guest    •   545 days ago  # + 2 -
Just can't make an order

Many of times I've tried to complete my online shopping, add items delete items, and even reorder, nothing happens and try to refresh and wipes off all I done. Going back to Asda I think
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Guest    •   547 days ago  # + 1 -

Won’t let me complete checkout. Gives an error code and I’ve tried 3X payment methods. Customer service will call back within 3 days… :/
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Guest    •   571 days ago  # + 3 -

Still can’t sign in, I hope this problem can be fixed soon
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Guest    •   584 days ago  # + 2 -

Still saying error 300
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Guest    •   585 days ago  # + 1 -

Unable to book delivery keeps saying error 300
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Guest    •   591 days ago  # + 4 -

cannot arrange delivery - keep getting error 300!!
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Guest    •   592 days ago  # + 3 -

For 2 weeks im unable to log in . Get a grip please.
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Guest    •   595 days ago  # + 1 -
App and website problems

Can't top up bonus card, just comes up with an error. And when I try to order the total to pay is way more than the basket total, very strange. Obvs can't use at the moment as would be paying to much for the order.
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Guest    •   597 days ago  # + 6 -

Won't let me book delivery. Says error 300. Been like this past few days.
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Guest    •   600 days ago  # + -1 -

Can’t book delivery..been like this for over 4hours
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Guest    •   602 days ago  # + 0 -
problems viewing favourites and adding items to basket

Problems viewing full list of favourites; had to go into previous orders, to remember things to order. Also, items not being added to basket; move on, thinking items went into basket, then realise last 3 clicks on items didn't do that. Booking and checkout easier though, so hopefully just growing pains.
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Guest    •   606 days ago  # + 1 -

Keeps saying can’t detect my basket
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Guest    •   644 days ago  # + 1 -

unable to check out - keeps declining my payment even though i've got enough funds in my account.
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Guest    •   669 days ago  # + 1 -

Unable to check out
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Guest    •   683 days ago  # + 1 -
Log in failure

Unable to make an order due to failure to receive verification code. Suggest you send them by text like other firms. Email system not functioning.
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Guest    •   696 days ago  # + 2 -
All seems to be working now

Finally got verification code to work and shopping booked for tomorrow. Had call from Iceland on my mobile who wanted to talk me through my log in and said I would only have to put in a verification code once. Declined this as sounded a bit dodgy. Seems they have fixed the problem and I was able to access my account a week or so after this call. Hope shopping comes tomorrow. What a relief and what a stress. They said they had "teething troubles" with the new system.
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Guest    •   698 days ago  # + 3 -

Unable to sign into Icelands, been trying for 5days and this isn't the 1st time this has happened...
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Guest    •   698 days ago  # + 1 -
Iceland fail

I am having the same problem as the people who have already commented..I managed to get on after putting the code in did my shop ..paid ..I usually get an email for confirmation but nothing and my payment is pending.Never had this problem in all the years iv been doing my Iceland online..
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Guest    •   699 days ago  # + 2 -

Iceland not working when trying to log in , asks for verification code which is not coming to email
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Guest    •   700 days ago  # + 1 -

Log in is not working on the app as well as on Iceland website.
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Guest    •   704 days ago  # + 1 -

resolved now thankfully ...thank you
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Guest    •   705 days ago  # + 1 -
Link to reset password not received

not receiving link to reset password ,rang customer services last Friday 8 March ,so still can't log in ,am in 70's,a carer,rely on delivery
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Guest    •   707 days ago  # + 2 -
★ ☆ ☆ ☆ ☆

Trouble signing in, customer service not really telling us anything \nd taking way to long to fix the issue.
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Guest    •   708 days ago  # + 1 -
Tried time and time again and still no shopping!

I have been in touch with Iceland multiple times last few days as very long term customer. Still no resolution and I have also asked them to send verification code to mobile but they say they cannot do that. Have lost a good customer. Very upset by this. Each time go to customer service get a different person replying but all say the same thing-as if it is my fault! Will need to shop elsewhere! Upset and annoyed and do not need this stress. Used them for years happily.
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Guest    •   708 days ago  # + 2 -
Can't sign in to my account!

Not been able to log into my account for the last 4 days, 6 digit codes are not being sent to my email, tried hundreds of times. hardly any communication from customer service, just get told your case as been escalated and will respond as soon as possible. I don't understand why the codes cant be sent by text to your registered phone, like most other companies. I am disabled and rely on home delivery as I can't get to the store. Iceland GET it sorted!!!
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Guest    •   711 days ago  # + 3 -
Can't log in

Can't get onto Iceland for delivery. Says the send a code to email but nothing there. Tried last night too. Was worried Incase it's a scam to get your log in details which can lead to payment details maybe. Never asked for a code before! Iceland could lose a lot of customers for online shopping. Lots of us need it
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Guest    •   711 days ago  # + 2 -
★ ☆ ☆ ☆ ☆

Hard to log in keeps coming up with a code which doesn't work tried loads of times useless
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Guest    •   711 days ago  # + 2 -
Log in trouble

tried to log in several times, helped by Iceland staff member,still no luck...no email received.. uninstalled app & reinstalled as advised ...still no luck ..may have to change to another place for shopping ,be a shame after so many years with Iceland
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Guest    •   712 days ago  # + 1 -

can't log in to website with pin number ,being asked to create new account ..it's not accepting that ,tried 3 times
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Guest    •   714 days ago  # + 1 -
Two factor authentication

when put in email and password then told email sent with authentication code . When go back to Iceland log in details lost and told new code sent by email -did this 16 times. Still cannot get in.By the time I open email and go back to Iceland website I have to start all over again. Phoned them but no better off. Asked if they could send authentication code by text as Boots and others do. Awaiting email from customer service. Were helpful but no solution.
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Guest    •   722 days ago  # + 1 -

cant log into iceland, changed my password 3 TIMES!
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Guest    •   722 days ago  # + 1 -

Can not log in to order delivery
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Guest    •   724 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

No login access to my account, complained and asked for refund of my own funds on the card, was told that they do not give refunds! To me that is THEFT.
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Guest    •   724 days ago  # + 1 -
No login

Iceland login not working after paying to topup my Iceland card which was completed and an email confirmation sent, however log in does not work. So they have my money which I can’t access!
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Guest    •   733 days ago  # + 3 -

Cannot sign in to Iceland foods been trying for 2 days
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Guest    •   737 days ago  # + 1 -

will not let me login, changed pword etc still no login been trying since thursday 8th feb
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Guest    •   739 days ago  # + 1 -
Webpage and all down

App says I'm not connected to internet when I am ...as you can see!...or comes up as an error has occured...Web page says access denied...so .think it might be icelands problem as all other apps etc are working fine.
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Guest    •   742 days ago  # + 1 -

Says all days this week are all booked it’s
Never been like that before
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Guest    •   743 days ago  # + 1 -
Mrs

unable to " view more details " on order history page ...so cannot check back what is ordered or any substitutes etc...order arrived ok though thanx
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Guest    •   744 days ago  # + 1 -

not showing individual items ordered ,but does show total cost ..can't see any changes made..order arrived ok though thanx
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Guest    •   744 days ago  # + 1 -

Can't sign into account on Iceland shopping website to order groceries
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Guest    •   745 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

I'm trying to log in but it wasn't doing anything after I pressed the log in button. I tried changing my password in case that was the issue but no same thing is still happening
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Guest    •   746 days ago  # + 1 -
Won't let me pay

Keep on getting "There was a problem with your payment which means your order has NOT been completed. Please check your card details and ensure you have the full funds available in your account." when I try to pay via my Nationwide debit card. There's plenty of cash in the a/c and Nationwide say the problem is not at their end.
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Guest    •   748 days ago  # + 1 -
full fix so can run uBlock and login to iceland

uBlock people absolutely great; quick response that's fixed the issue!
Click on uBO icon > ⚙ Dashboard button (bottom right) > Add the filter(s) below into the (bottom of the) "My filters" pane > ✓ Apply changes > Open new tab and test again.
iceland.co.uk##+js(set, fp, {})
iceland.co.uk##+js(set, fp.t, noopFunc)
iceland.co.uk##+js(set, fp.s, noopFunc)
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Guest    •   748 days ago  # + 1 -

Log-in won't work. Telephone cut off as soon as I selected '1'.
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Guest    •   748 days ago  # + 2 -
have opened issue on uBlock's uAssets page and will update when response

Just to add that, on looking at uBlock Origin settings, it's all a bit complex and don't want to mess with anything then pass on any information that might adversely affect others' security etc, so have posted on uBlock uAssets github page, and will update when there's a response. :-)
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Guest    •   748 days ago  # + 1 -

2nd day still can't sign in
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Guest    •   748 days ago  # + 1 -
will report back findings about uBlock settings

Hi C ... very glad that information's helped and you're able to login and get your shopping. It's on my list to take a good look at the uBlock settings asap, and will definitely post back what I find. And I agree about C.S. ... It's been surreal looking through everyone's comments seeing the suggestions made when people have contacted them!!
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Guest    •   748 days ago  # + 0 -
Followed Cat's instructions, now able to log in

Thanks for the info Cat - just took off uBlock Origin and can now log in. If you do find how to put uBlock Origin back on and still log in to the Iceland site, please can you post info here? Meanwhile, many thanks for having the patience to find this out - was causing me a headache and Iceland Customer Support is useless!! C
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Guest    •   748 days ago  # + 1 -
turn off add-on enables sign in

Am no tech wizard, but found out how to bring up console on Iceland's main page (hold Ctrl+Shift then press K ... hold Ctrl and press + to increase font size). When pressing 'sign in' could see error and, by generally clicking around different bits of the console, saw uBlock Origin add-on blocking something linked with the error. Turned off uBlock Origin for iceland site and could immediately login.
Really not impressed, as it means that worse privacy measures are being pushed e.g. Google's manifest 3 is about blocking use of add-ons.
Will probably be challenging, but need to try to find out how to run uBlock but only allow whichever bits need to run in order to sign in on Iceland site, but if you need to get your order in, uBlock Origin add-on turned off (left-click on icon, then push the big button) should enable you to sign in.
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Guest    •   749 days ago  # + 1 -
Lock out

Cant log in, tried 3 differnt browsers, cleared DNS cache, contacted customer support who said they would send temp password, not recieved, changed password, still cant get in.
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Guest    •   749 days ago  # + 0 -

Cannot login. Tried changing password. Nothing is working.
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Guest    •   749 days ago  # + 3 -

Haven't been able to log in since Monday evening - not sure what is going on. Like others, log in button does absolutely nothing.
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Guest    •   749 days ago  # + 0 -

Contacted Iceland again and it is a problem at their end so they could reset password but opted to wait and see if they fix
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Guest    •   749 days ago  # + 4 -

not able to sign in - called Iceland and didn't admit to any problems - said try again in half an hour - still not working 2 hours later...
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Guest    •   749 days ago  # + 5 -

unable to login, and concerning that no reference to any issues posted by iceland anywhere
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Guest    •   749 days ago  # + 2 -

sign in securely just isnt doing anything. been trying since monday evening.
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Guest    •   749 days ago  # + 0 -

30/1/24 10.30 still can't log in
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Guest    •   749 days ago  # + 0 -

LOG IN BUTTON HAS DONE NOTHING FOR 24 HOURS SO FAR DESPITE TRYING TIME AND TIME AGAIN. TRIED EVERYTHING AND DON'T KNOW WHAT ELSE TO TRY!
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Guest    •   749 days ago  # + 0 -

cannot log in
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Guest    •   749 days ago  # + 0 -

Log in button does nothing
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Guest    •   750 days ago  # + 8 -

Can't log in, just doesn't do anything
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