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 Myaccount.assurancewireless.com status: NO ISSUES  78 comments

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Doreen Robinson    •   115 days ago  # 21 July 2024 + 0 -

Locked out of my app for 4days
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Doreen Robinson    •   115 days ago  # 21 July 2024 + 0 -

Locked out of my app for 4days
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No service    •   137 days ago  # 30 June 2024 + 0 -

Cell phone is still out today. Rep said they're upgrading but gave me the 24 hr spiel again.
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No service    •   138 days ago  # 29 June 2024 + 0 -
Stranded

June 28th Rutledge Ga. Worked fine this morning and this afternoon it says Emergency Call Only. No service at all. Called 4 times. Same old song and dance. The last one said there is a problem with the tower. My caregiver drove up to the tower. Service was spotty on the way but works fine near the tower. I wish they would just tell me they dont know what the problem is instead of giving me a line of nonsense.
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Guest    •   157 days ago  # 10 June 2024 + 0 -
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There koobee k100 phone are trash they are send broken phone and scam million of veterans and homeless people. This is FCC violations laws. The fbi definitely needs to investigate these corrupt government.
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Guest    •   157 days ago  # + 0 -
Website down cell tower down

Website is down can't access my account and getting no service it shows my mobile data bar with a ! Not in service no connection it was working just fine this afternoon and at night time every thing is down. I keep getting emergency call only
In Hernando beach,fl area
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Guest    •   224 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Worst service ever
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Jo    •   224 days ago  # + 0 -
Ms

Winston Salem NC...My friend used my phone to call & have his assurance number put on a new to him phone...after SEVERAL tries they finally said network was down but phone WOULD be activated...Is network still down? How long should it be before his number can be called?
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Nooshin    •   229 days ago  # + 0 -

no phone network
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AJ    •   241 days ago  # + 0 -

eaton rapids , michigan. out.
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Carrie    •   253 days ago  # + 0 -

My account app says it's not been downloaded
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Pat    •   284 days ago  # + 0 -

No service Staunton va
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Amy    •   295 days ago  # + 0 -

No service all day, rochester, mn
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Tara    •   295 days ago  # + 0 -

No service all day. Just keeps saying searching.
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Jon    •   306 days ago  # + 0 -

Can't log into account. It never lets you get into your account! Says you can do all this stuff on your account and that's bs!
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Arwhen    •   327 days ago  # + 0 -

CAN'T ADD PLAN ONLINE SAYS says has technical issue ..yes, their website!!!
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Cassie    •   335 days ago  # + 0 -

Phone has been out since this morning
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B    •   339 days ago  # + 0 -
Dec 11 2023

After tornadoes yesterday , the service started going in and out . It's barely on and 3 mbs /sec . Hopefully fixed soon, only phone working. Have doctor appointments
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KB    •   360 days ago  # + 0 -
Assurance wireless website

Can't login to website. Enter my phone number and goes to next screen to enter my pin. Enter my pin and hit login and nothing happens. Been like that for past 4 days.
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L33    •   361 days ago  # + 0 -

Assurance wireless outage area code 43615
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Friar Tuck    •   362 days ago  # + 0 -

I couldn't get anything from around 4:45 to 5:45 PM
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Nanci    •   386 days ago  # + 0 -

network not working on Assurance wireless
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Guest    •   447 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

I tried to use it for a phone call with the VA. I am getting a message that I am out of minutes. I have a free account and just used it 2 days ago for texting, so I have kept it active. I need to be able to count on my service and this failed me at a crucial moment for a phone appointment with my doctor.
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L. Mathers    •   466 days ago  # + 0 -
No service

No telephone service. None. Can’t even access my account from a different phone. Calling my free phone from the other phone sends me straight to my free phone voice Mail so I know I still have my account. Been this way for over 2 weeks.
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Guest    •   470 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Not one person knows what they are doing constantly telling you one then then another. Also constantly trying to over charge you
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Fed Up    •   470 days ago  # + 0 -
Always an excuse for crappy service

They cannot even process payments this has been going on for five days now, They tell you to call *729 and you either get a constant busy signal or they hang up on you. If your phone breaks you are S.O.L they tell you when you do go through the main number someone will call you back and they don't . If I could afford a different service i would sign up in a heart beat. I was also told their tech guys were working on the issue I told them guess they aren't very good at their job if this has been going on for days. Typical outsourcing
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Lisa    •   478 days ago  # + 1 -

Unable to log in
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Juan    •   485 days ago  # + 0 -

Can't connect to the Internet when outside.
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Vhergo    •   531 days ago  # + 0 -

Text and calls are working but no internet, ??? June 1 2023
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Aaron    •   531 days ago  # + 0 -

Unable to connect to internet.
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patricia greene    •   541 days ago  # + 0 -

i have been trying to get on site and it wont go through doesnt even register
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guest    •   543 days ago  # + 0 -
no resource found. login/website frozen

website &login completely frozen.
Tested "espanol" though english required.
Redirected to "resource at '/content/metro/en/mobile/metro/500' not found: no resource found.
Cannot serve request to /content/metro/en/mobile/metro/500 on this server. Apache Sling
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Guest    •   548 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

You people are pieces of s*** and somebody needs to beat your asses
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Alyssa G    •   553 days ago  # + 0 -

My service has been down since 8~9 this morning... And is still down. Needs to be fixed ASAP.
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Jt    •   553 days ago  # + 1 -
Can't get in the website

I can't get into the website I put my phone numbers in and it still doesn't work I don't know what's going on Plus I have paid for internet access and is not working
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Lisa    •   556 days ago  # + -1 -

No service for 2 days. This is ridiculous.
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Michelle    •   562 days ago  # + 1 -

i typed in my ... number on the login page, the next button lit up, and then nothing...what's the deal here? assurance wireless...yuck!!!
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Guest    •   567 days ago  # + 0 -
★ ★ ☆ ☆ ☆

Just a lousy company, worth the little (nothing) you pay for it, simply as a backup
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Robert    •   572 days ago  # + -1 -
Why!!!!! Get it together fkers

WTF!!!! Why is my service off? Lifeline free phone my ass! I need it to work and other thing and this is what u do. So just because we might need help you give us the shittest service possible. Cheap was government. I'm sick of this crap. f*** you all!!! I'm had ENOUGH of the ignorance every f***ing day. I'm done
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Dee    •   588 days ago  # + 1 -
Why no service at all

No service at all. Incoming and outgoing no service all day. WTH? Thanks for no lifeline service all day. On TMobile towers. When is it coming back online By the way in Hertford, NC
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Guest    •   610 days ago  # + 0 -
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Can't log in
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Guest    •   625 days ago  # + 0 -
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As if life isn't hard enough, I finally get an Obama phone, yet can't access my account or find out anything. It only took me 5 months, after repeatedly applying to get the phone, so I guess this is just par for the course....fml
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Joe Thisisridiculous    •   625 days ago  # + 0 -
Internal Server Error FFS

Can't log in.
EVER.
wtf?!
Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at webmaster@localhost to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

Additionally, a 404 Not Found error was encountered
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Robert    •   636 days ago  # + 0 -

Service out in carter county Mo. 63965. Again today
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Robert    •   637 days ago  # + 0 -

Service is out in Carter county Missouri
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Christopher Floyd    •   654 days ago  # + 0 -

Can't sign into my account ever
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Jane doe    •   662 days ago  # + 0 -

Is anyone having issues today with assurance wireless . I have no service , no data .. can't call or text ?
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CDHC    •   664 days ago  # + 0 -
Type. 500. Or 10000. No way no decimal point???

Top off says. Type 500. For 5 dollars. No way will do that. They want card info. Never SAY. Its for 5 dollars they never say what you are buying. Seems. Fishy as hell
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CDHC    •   664 days ago  # + 0 -

1/19/23. Site online my account shows error. 404
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Guest    •   665 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Jan 18, 2023: cannot login to assurancewireless.com or myaccount.assurancewireless.com
Contunually get an "Internal Server Error" combined with a 404 error.
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Anonymous    •   673 days ago  # + 1 -

Next button on Assurancewireless.com has not been working for at least 2 hours. In Northern California. Tenth of January of 2023
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Tom K    •   674 days ago  # + 1 -

Attempts to bring up login page go to internal server error 500
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Guest    •   683 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

My phone is not working and I can not get ahold of you.
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William    •   697 days ago  # + 1 -
Your unlimited internet is not reliable to help anyone

I have constant problems with the internet not working it's so slow it times out. I try airplane mode and reset it moves a little for a few minutes then freezes up. You can try to search something and go to the bathroom come back and it still is searching or times out. Some days it works for 4or 5 hours slow then it starts crawling so slow you just get frustrated and quit. I guess unlimited internet means you will be waiting for a unlimited time to get something up. Most days it will not download any pictures. This is the 3rd phone and it still has multiple times I answer a call or call someone and it vibrates and stops you from hearing the other person but they still hear you. You have to take the phone away from you ear and shake it then you can hear them again but it will do this again during the call over and over again. You have to put it on speaker to keep hearing the person your talking to because you miss what they said and don't realize it. Why is your network useing a tower for my phone over 150 miles away from me. There have to be towers here in my city. I couldn't figure out why I was being notified that someone was accessing my account in a state 150 Mike's away. Then I pinged my phone and found it was me. Maybe this is the problem that my internet is so slow. It's not much good use if I can't even use it. Now is it? My phone has been trying to contact Google to send this email now for five minutes and is failing. I'm very frustrated with your quality of service.
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Brian    •   700 days ago  # + 1 -

Website hasn't been working properly. Can't view statements at all and zero functionality as before.
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dd    •   705 days ago  # + 1 -
Doesn't work

Website is broken. Only opens a few items. Can't access anything useful. Nothing in the drop down menu. Constantly getting "No Service" and "emergency calls only" when trying to make a call.
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meeka    •   708 days ago  # + 1 -

the website is down ad so it my phone
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Steve    •   713 days ago  # + 1 -

My phone won't let me make a phone call and I need to no why it's saying call duration please help me ok 1856 718 7887 thank you so much
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T.N.    •   732 days ago  # + 0 -

Northern california, 95945, no T-Mobile service as of 11/11/22. No alerts and no information as to when it will be repaired!?
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Marisa Agra    •   735 days ago  # + 0 -

Everything alright isn't working......no calling,text,internet. I need my phone.
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Guest    •   746 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Phone quality scuks
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Guest    •   749 days ago  # + 0 -
★ ★ ★ ★ ☆

They are responsive, quick to ship once approved and the talk/text/data is pretty amazing and you get a hotspot. I've never called them so I have no feedback for that. My only beef is the phone. It's a piece of junk!! It's started acting up shortly after I got it, then it got dropped and the screen cracked. Now it does what it wants. They want $25 to replace and I say no to that simply because I can't afford it. All in all the service is good, coverage is reliable and the package is great. (Talk/text, etc).
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Upset    •   757 days ago  # + 1 -

So I am not the only one having these same issues with there service. If I didn't need a lifeline service because I'm disabled and need medical atten medicine and help getting rides to doctors and hospital I wouldn't be panicking about there bad service. I need my phone assurance wireless this is not a joking matter. Please resolve your issues asap.
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Nancy Suddoth    •   762 days ago  # + 0 -

I am not connected to the server! It keeps going off, will come back on for about 10 minutes, then it goes off again. I need my phone to work!
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Guest    •   762 days ago  # + 0 -
★ ★ ☆ ☆ ☆

I can't make or receive calls because network keeps going off.
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maria burgos    •   764 days ago  # + 0 -

My phone not working
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Renaldo Dol    •   781 days ago  # + 2 -

Assurance wireless login page is not working at all despite trying to log into my account from several devices
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Nassir    •   784 days ago  # + 0 -

Can't login to my account!
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NotHappyWithAssurance    •   810 days ago  # + 1 -

Cut off mid-call. Text works. I get server unavailable messages even trying to call Customer Service at 611, which usually works even when you have no service! Maybe their servers are down with the heat or an attack, or the government realized how they're ripping people off & shut them down, or T-Mobile terminated the contract, or...
Really there's no point in conjecture. I'm going to check more websites to see if there's any information. ????????‍♀️
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Lisa A. Bailey    •   810 days ago  # + 0 -

keeps trying to load.
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Guest    •   824 days ago  # + 0 -
★ ☆ ☆ ☆ ☆


LET'S SEE. MISINFORMATION,BAD ATTITUDES,UNABLE TO CONNECT ONLINE. RUDE. YOU GET WHAT YOU PAY FOR, SO FREE SERVICE IS NO SERVICE.
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Guest    •   855 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

The website is never accessible. Constant web errors on Firefox and Chrome.
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gabe itch    •   864 days ago  # + 0 -

i lacnt sign in the website adoesnt wor
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R. Roehrman    •   877 days ago  # + 0 -

Assurance Wireless Sign-In page not working! I keep getting 404 Error...Internal server error.
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TC    •   878 days ago  # + 0 -

CANNOT LOG IN IN ANY WAY!


Internal Server Error

The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator at webmaster@localhost to inform them of the time this error occurred, and the actions you performed just before this error.

More information about this error may be available in the server error log.

Additionally, a 404 Not Found error was encountered while trying to use an ErrorDocument to handle the r
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Brandi deMarise    •   883 days ago  # + 0 -

Can't get my old number back by calling! Have tried every other day, for a month. Now Assurances stinking website isn't working! Assurance WILL PAY MY LEGAL EXPENSES, if I have any, for having two govt phones.
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Shawn dailey    •   907 days ago  # + -1 -

Would like to know about 5he free gov tablet from assurance wireless has I would like to get one need to know how to go about it
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Guest    •   907 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Nothing is working today.
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