NewRez.com Current Status

*Current Status is based on reports from UpdownRadar users and social media activity data

Website: NewRez.com

Find a home mortgage loan or refinance your current mortgage with great rates and service from NewRez.

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Forum & Comments (144)


How do you rate your experience with NewRez.com?

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 NewRez.com status: POSSIBLE OUTAGE  Why?

NewRez.com problems for the last 24 hours

City Reports
Springfield, Virginia 3
Elk Grove Village, Illinois 3
Herndon, Virginia 1
Tampa, Florida 1
Atlanta, Georgia 1
Philadelphia, Pennsylvania 1
Rochester, New Hampshire 1
Charlottesville, Virginia 1
Concord, California 1
New Milford, Connecticut 1

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Admin    •    comment pinned    #
Possibly, redirect from different versions is configured incorrectly on NewRez.com. In this case, use the links below:

http://NewRez.com    https://NewRez.com    http://www.NewRez.com    https://www.NewRez.com


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Doppi    •   2 days ago  # 12 November 2024 + 0 -

Can not login
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Zisha    •   34 days ago  # 11 October 2024 + 0 -

I am not getting my 2FA code
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Tre    •   56 days ago  # 19 September 2024 + 1 -

Cannot log into my account to make payments
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Guest    •   63 days ago  # 12 September 2024 + 0 -
★ ☆ ☆ ☆ ☆

Their web site does not allow access to your own mortgage information or make any payments!
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Guest    •   64 days ago  # 12 September 2024 + 1 -
★ ☆ ☆ ☆ ☆

Cannot access my account at all! These people who run the IT at this company suck.
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JibJab    •   105 days ago  # + 0 -

This web site SUCKS! always issues with logging in and paying the bill.
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dv    •   108 days ago  # + 0 -
dv

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Mark    •   108 days ago  # + 1 -

Able to login, but I get a shellpoint api error message. Unable to pay mortgage.
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Ruby    •   118 days ago  # + 3 -

Having issues logging in. newrez.com 502 Bad Gateway error.
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EH    •   118 days ago  # + 2 -

newrez.com 502 Bad Gateway error.
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Sue    •   119 days ago  # + 5 -

"The requested URL was rejected. Please consult with your administrator"
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guest    •   119 days ago  # + 1 -

site down. getting error at root.
-- The requested URL was rejected. Please consult with your administrator.
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Guest    •   120 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Website NEVER works
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Guest    •   131 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Website STILL not working
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Alexei    •   134 days ago  # + 3 -
Login Issues

Login does not work. Once I hit the login button, it just gives an empty white page. This is somewhat expected, since they are incapable of doing anything right,
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Jane    •   135 days ago  # + 0 -

The website never works, doesn't matter what browser or computer I use. I get the same AuthSdkError message
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Guest    •   135 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

The website NEVER works
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Ben 10    •   137 days ago  # + 0 -

Website is currently getting stuck when logging-in. I'm website error messages.
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Wayne    •   170 days ago  # + 0 -

Bad gateway error on both the app and the website.
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NA    •   170 days ago  # + 1 -

Can’t log into website, bad gateway error. Paid by phone
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Kathleen    •   170 days ago  # + 1 -

Login not working - gives a gateway error
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Dan    •   210 days ago  # + 0 -

Use the telephone payment option... it is working!
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Guest    •   220 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

The login for my loan never works. It has been months and you can't get anyone live on the phone.
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J    •   225 days ago  # + 1 -

website still down when trying to access it through my phone or computer.
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B    •   225 days ago  # + 0 -

Everything works fine until I try to sign in. I used desktop and app. As soon as I sign it, the whole page goes white
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J    •   225 days ago  # + 0 -

Web site will not load just has this thing spinning on screen how am I supposed to pay my mortgage
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Guest    •   243 days ago  # + -1 -
Not working

I've been trying to login for the past hour. Biometric not working on the app. Username and password on app directs me to request a code because of course it doesn't keep the password longer than 30 day. Since I pay the mortgage once a month like a normal person, this is something I would have to do every month. I never get the code on my phone to reset the password. Why do they have so many technical issues???
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Guest    •   246 days ago  # + 0 -
★ ★ ★ ☆ ☆

THis is the second time its website wasn't working.
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Guest    •   247 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Website isn't working...
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Guest    •   255 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

The website always has issues.
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NM    •   257 days ago  # + 1 -

Able to login, but get some shellpoint api error message. Unable to pay mortgage
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Guest    •   258 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Web site down, no response from contact widget x. 2, no way to reach an agent. They must not want their money.
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Bill Gilbert    •   258 days ago  # + 0 -
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Guest    •   258 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

i have 2 mortgages with newrez and i can only get access to 1 account it load a blank page
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BM    •   258 days ago  # + 1 -

website login not working nor the app. just a blank page
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Jacki    •   258 days ago  # + 0 -

(03/01/24 12:00EST) unable to access a login screen.
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LZ    •   258 days ago  # + 1 -

Unable to log in. I have called multiple times and remain on hold until the call is disconnected.
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JR    •   258 days ago  # + 0 -

New Rez displaying blank screen on login page....
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Sue    •   258 days ago  # + 1 -

Website won’t allow login access
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Rob    •   258 days ago  # + 1 -

can't access my account
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Randall    •   258 days ago  # + 0 -

Unable to access https://myaccount.newrez.com/
new screen now states down for maintenance
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sarah    •   258 days ago  # + 15 -

portal is down, no matter how i try to access
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Guest    •   266 days ago  # + 2 -
★ ☆ ☆ ☆ ☆

When I click on my loan I'm taken to a blank screen. I also uploaded my insurance information but they are still charging me for their overpriced insurance. This is theft
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Raj    •   271 days ago  # + 2 -
NewRez website sucks

I can't access my mortgage loan account, it takes me to 'access my loan' and after providing correct input, it says 'Something went wrong. Please try again later. It looks like the website is working but there is a bug that is preventing access to my account. I am trying to get docs to file my taxes and this is the only thing preventing me from doing it. Mr Cooper was a much better mortgage service provider from the loan was transferred.
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lbuckley    •   318 days ago  # + 9 -

tried to log in to pay my mortgage and I just get a blank page
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Xee    •   318 days ago  # + 5 -

Same as the other frustrated home borrowers below. "Can't find my loan" after typing in the correct information. So frustrated with NewRez
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Susan    •   318 days ago  # + 0 -

Tom and Val are in good company. Can't log in to make a mortgage payment, even with all the requested information.
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B    •   318 days ago  # + 3 -
Newrez Website Currently Down

Can't log into website. It wants me to 'find my loan' which has never been the case and when I do it times out. I'm sure there is a grace period for 'late' payments especially if it's because of their website.
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Tom    •   318 days ago  # + 2 -

Cannot log in to make mortgage payment. I have loan number & all info needed, cannot locate the loan.

Happy freakin’ New Year.
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Val    •   318 days ago  # + 10 -
Newrez sucks

Tried paying my mortgage in app and website...does not have my loan information. After I put in my loan information to find my mortgage and it just keeps saying there's an issue. Try back later. My information is correct, hasn't changed. So does mean month is waived? I tried ????‍♀️
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KR    •   342 days ago  # + 5 -

I go to log in and it just circles
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Guest    •   345 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

i've been trying to newrez.com for several months, and its never once worked.
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Dorothy    •   367 days ago  # + 1 -

Can't login. Need to make payment.
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Kevin    •   367 days ago  # + 2 -

Newrez website has invalid certs, won't allow login
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Guest    •   367 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Website always with issues
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Brian in Long Beach    •   368 days ago  # + 3 -

Can’t login to NewRez to make a payment today.
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Josh in Chicago    •   368 days ago  # + 17 -

Can't login today, giving an error saying the page is not secure
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Guest in Tx    •   378 days ago  # + 2 -

Can't log in to pay NewRez bill, error messages.
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Joyce Rowley    •   401 days ago  # + 0 -

Cannot log in to make payment. Please advise
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Me    •   408 days ago  # + 2 -
Newrez frustration

I’ve tried to pay my loan on the app and desktop to Newrez (transferred from Cali er) and it keeps saying something went wrong. Anyone had any success?
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Guest    •   410 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

cannot make payments easily, always a hassle.
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Dennis E.    •   440 days ago  # + 0 -

Finally was able to login and pay my mortgage about 10 minutes ago.
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Dennis E.    •   440 days ago  # + 0 -

Been trying to login to NewRez for 3 days to pay my mortgage. Get nothing but 502 gateway error. WTH is going on? Frustrated!!
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Jonathan Stinson    •   446 days ago  # + 1 -

Login is still down. Has it been down for weeks or is it just down now?
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Jimmy Clark    •   458 days ago  # + 2 -
Can't Login

Tried to login with NewRez and ShellpointMortgaging for almost 2 hours today. Bad gateway notices on everything. NewRez operator couldn't get me in. How long has this been going on. First time for me.
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Guest    •   476 days ago  # + 0 -

Log in is down. It's the only link that doesn't work.
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Guest    •   476 days ago  # + 2 -

Thought it was just me, it appears the log in option is down. Super annoying
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Guest    •   476 days ago  # + 2 -

Error 403 websites down
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Guest    •   476 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Website down
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Guest    •   476 days ago  # + 0 -


Getting 403 error , blocked access
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Guest    •   476 days ago  # + 0 -

Getting a 403 Error. Can't log in to make a payment
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Guest    •   476 days ago  # + 0 -

Getting Error 403. Can’t access the sore
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Guest    •   476 days ago  # + 0 -

Getting error 403 can't log in
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Guest    •   492 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Every time I try to pay my mortgage I can never get in. The site does not forward to the newhub. I hate it.
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Guest    •   566 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Can't login for more than a week!
Get 502 gateway error from both their application and website
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Guest    •   572 days ago  # + 0 -
★ ★ ☆ ☆ ☆

Website is always having problems. Lets me log in but when I click on Account Details, gived a line of red HTTPResponse Errors on the right side of the web page. Happens frequently!
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texas guest    •   573 days ago  # + 0 -

Can't log in!
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Guest    •   585 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Can't access data on the website
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Guest    •   591 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Cant login and see my account
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Reed    •   623 days ago  # + 6 -

Lon-In screen is getting a 502 Bad Gateway error. Tried to contact them via their form submission process and it failed also.
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Guest    •   649 days ago  # + 1 -

Can go through the log-in process, but my account details don't load.
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Guest    •   652 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

"Unable to sign in" Tried to reset password and had a similar message. I've tried different browsers, deleting cookies, everything. It's been like this for a couple of months already. WTF.
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Shamima    •   665 days ago  # + 5 -
Cannot Find/Access My Loan

I can log in, but cannot access my loan. After pressing "Find your loan" I get an error: "Something went wrong. Please try again later" in red.
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Guest    •   668 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Can't create a user account. Same error at the end of the process that doesn't let it continue after all info is input.
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Teresa    •   678 days ago  # + 1 -

I have been trying too. I can log in but cannot access anything. It keeps going to a blank screen. I've tried on phone and laptop
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Fred    •   678 days ago  # + 0 -

I can log in, but that's all. Their phones aren't working either.
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Trudy    •   682 days ago  # + 0 -

Unable to log in multiple times
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John    •   683 days ago  # + 0 -
App and website are down?

Been trying to pay of my mortgage but apparently the website and app doesn’t recognize my account, caliber was way better Newrez is a headache.
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Lea    •   683 days ago  # + 1 -
App and website doesn't work

Tried paying my mortgage in app but it continues to load after signing in. Tried website and after I put in information to find my mortgage my information is wrong but it's correct. Guess you don't want my money.
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Guest    •   683 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Horrible service with outdated technology and clunky processes
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Ilikepoon    •   683 days ago  # + 2 -
Log in works, loan not there

Got excited thinking I accidentally paid off my mortgage balance last week. Turns out the system is just down :(

Just like others, can log into my account but my loan won't show up.
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C.R.    •   683 days ago  # + 1 -
App & Website Still Down

Still not working as of 1:15p EST. Tried to look up loan and was not successful. I understand it’s a holiday, but they should still address this ASAP.
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John    •   683 days ago  # + 1 -
Website not working

Had to make payment through their pay as a guest web page. Had to enter my bank account information again which was already stored when I would usually log in. It did confirm the payment took a screenshot just to make sure
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Guest    •   683 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Web site works some days, but hardly ever when you want to make a payment. Their phones work the same way. Their website tends to crash when everyone wants to make a payment. If it happens on a weekend, you will have to wait until the next business day.
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Adam    •   683 days ago  # + 4 -
Website, App, and phones are all down!

Mobile App and website are not working. Tried calling both of their customer service line I could find (866-317-2347 and 877-700-4622) and they don't even ring and just give a rejected beep. I sent an email to webhelp@newrezservicing.com which opened a ticket so at least my attempts are now documented on their side so they can't hit me with a late fee
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Bianca again!    •   683 days ago  # + 1 -
Payment problems

Has anyone had luck making their payment today?! I have been trying for 5 hours . The app doesn’t work , the website doesn’t work . The office is closed . I am soooo incredibly frustrated!!
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Frustrated    •   683 days ago  # + 1 -

Can't see my loan details when I login, it's just blank and there's no way to make a payment. Ugh!
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ricky    •   683 days ago  # + 1 -

doesnt let me log in something went wrong nonstop
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JJ    •   683 days ago  # + 1 -

Login then put in my info and loan won’t show up
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Ach    •   683 days ago  # + 0 -
Loan won't show up!!!

Allowed to log in but my loan won't show up and when I click quick access loan and put everything in nothing shows up and says something went wrong. This never happened with Caliber, I'm sick of Newrez!
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Fahad    •   683 days ago  # + 1 -

After logging in loan is not showing up. Even if I try to find the loan, fill in the information. It does not work.
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RRC    •   683 days ago  # + 0 -

Why do you continue to add late fees if your website does not work? I had no issues with Caliber Home Loans and now non stop issues
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Guest    •   683 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Ridiculous! I cannot log in to pay my payment and then get late fees for not making my payment. No IT department to help
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Brian    •   683 days ago  # + 3 -
Maintainance?

Same. Allows me to "sign in" but then asks me for my credentials and then says something went wrong. Have used this site to pay my mtg for a long time without problems
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Bianca    •   683 days ago  # + 8 -

How am I supposed to make a payment ! The app loads , accepts my log info and doesn’t pull up my loan info!!! This is sooo frustrating!!!
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Ugh    •   683 days ago  # + 8 -

Can’t access my loan after logging in. Seems someone didn’t set the correct post new year parameters.
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wtf    •   683 days ago  # + 4 -
Something went wrong. "Please try again later"

Allows me to log in but cant access loan. Something went wrong. "Please try again later"
Mind you I paid two months on this same website. This month just decides to not work.
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RC    •   686 days ago  # + 3 -
Unable to Login

Unable to login. I am positive I have the correct login credentials, have cleared cookies and cache and receive an error when logging in. The error does not indicate a password/email error.
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Jerome Affholder    •   687 days ago  # + 4 -
Website not working

Website appears to be down..just spins when trying to load. This is now 2 months of trying to pay on my mortgage on this portal. I am overseas and difficult and time consuming waiting for customer service. Doesn't anyone monitor or try to fix this website?? ugh
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RC    •   706 days ago  # + 0 -

It has taken 1.5 hours trying to log onto the website...finally got in and was able to make my payment. Flipping ridiculous!
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Fk u    •   706 days ago  # + 3 -
Newrez is reported to FTC and FDI

Ok Newrez mother fkrs. You don’t want my money? Fk you from CEO to the lowest grade employee. Don’t charge late fees as you means of accepting payments are hacked. You will be sued as well for jeopardizing customer sensitive information.
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NewRez a bunch of crooks    •   706 days ago  # + 1 -
Newrez stealing our money and information

Ridiculous. No service at all means. It looks like hacked and our information is jeopardized. If this is it solved by end of day Friday, Newrez will be reported to the federal authorities as I did before with others. They should not continue to operate.
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Guest    •   706 days ago  # + 0 -
★ ★ ☆ ☆ ☆

I don't have any problems with the people working there, just the website, you haven't been able to make payments on the website for months, you must use the App but tonight even that's not working
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RW    •   706 days ago  # + 1 -
Please fix your website

the website has not worked for months, you can usually log in but can't make a payment, get those red blocks with code error in them, except for today, you can't even log in. you can you can use the app to make a payment usually but tonight I can't even use that, just spins on "loan info"
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JA    •   706 days ago  # + 1 -
WTF….

Website and app accept my login but never loads my loan info - just keeps spinning. Earlier I tried to call their customer service and the phone never rang????
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J    •   706 days ago  # + 3 -

Website works but won’t let you log in
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NewRez Crooks    •   707 days ago  # + 1 -

NewRez, you should not charge people late fee as your system is rubbish.
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F.U.NewRez    •   707 days ago  # + 2 -

Same issue log in accepted but not loading. NewRez, with the money you make at t least invest in a good cloud system.
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Sue    •   707 days ago  # + 5 -

Site accepts login, but my info never loads. It just spins ans spins. Is there an outage?
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Guest    •   707 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

website NEVER works
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Guest    •   723 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Worst company ever.
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Mike    •   726 days ago  # + 1 -

can't log in from app or website.
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Guest    •   762 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

The client portal never works.
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RF    •   801 days ago  # + 0 -

I cant login on iphone or android tablet
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Regina    •   818 days ago  # + 0 -

I can only log in on my PC but can't on the mobile app
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Randy    •   833 days ago  # + 0 -

I cannot use any PC browser to login to the NewRez website. But I can login with their Android and iPad apps.
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LR    •   846 days ago  # + 1 -

Spins, spins, spins. Does not load (Chrome, Edge, Firefox)
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CB    •   989 days ago  # + 0 -

I am able to login, but none of the account information populates and nothing is clickable.
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DBH    •   1037 days ago  # + 0 -

Can login, but none of the account info populates - just trying to get in and get my 1098 for taxes!
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Howarh Fleshman    •   1048 days ago  # + 0 -

same trouble , they need an IT department
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Dick    •   1048 days ago  # + 7 -

Don't blame me if my payment is late, NEW REZ!
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Vanessa    •   1048 days ago  # + 0 -

Same as everyone
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Terri    •   1048 days ago  # + 0 -

Can log in but account has no info. Can't add loan or do anything. Frustrating!
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Lauren    •   1048 days ago  # + 0 -

Same issue. Keep getting error message and my account is showing
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Alan C    •   1048 days ago  # + 0 -

I screen shot the error message but it seems pretty basic

HttpErrorResponse
Http failure response for
https://api.shellpointmortgagesevicing.com/api/profile/get:400 An error has occurred
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Nick C.    •   1048 days ago  # + 0 -

Great way to start the new year thank New Rez can't pay my mortage.
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Will S.    •   1048 days ago  # + 0 -

Allows me to log in, but then errors out, cannot find loan/http security error 400. Attempted to log onto website with other devices-same issue.
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Troy D.    •   1048 days ago  # + 0 -

They're was a message saying they'd be servicing their site on New Year's Eve and works be finished at 3:00am EST. Well that was three and a half hours ago and their site is still not working!!!
Late fee is on YOU Newrez!!!!!!
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Guest    •   1048 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

The worst mortgage customer servicing company.
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Kevin    •   1071 days ago  # + 0 -

I have not been able to log into my account for multiple months now. The EZHUB page loads, but as soon as I log in it only has a blank page. It worked fine before they started this "EZHub" nonsense.
FIX IT
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Disgruntled Customer    •   1079 days ago  # + 0 -

unable to login to dashboard via web for two days and no response from emailing accessibility@newrez.com.
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Vickie    •   1109 days ago  # + 0 -

unable to submit my payment online. Tried using my phone and computer. Getting a red box that states info cannot be saved at this time.
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Lorraine Miller    •   1248 days ago  # + 0 -

Ever since they put the EZHUB, I have had problems. It is now newez and I am still having problems. I am tired of it. I have talked with them more times then I can count but no one can help me. The people doing this website are idiots!
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Guest    •   1261 days ago  # + 0 -

ITs been down for several months. Only the mobile app works
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