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Securus Video Visitation is a fully web-based visitation system that allows friends, family members, attorneys, and public officials to schedule and participate in video chat with loved ones on the inside.

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Is down today April, 2023?

Find out if is working normally or is there a problem today status: POSSIBLE PROBLEMS  Why ↓ problems for the last 24 hours

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Leasa      3 days ago  # 30 March 2023 + -1 -
Is secured tech server down

Guest      13 days ago  # 20 March 2023 + 0 -


Jamie      15 days ago  # 18 March 2023 + 0 -
App says technical difficulties and website won't load so many issues all the time

Guest      24 days ago  # 8 March 2023 + 0 -

I am not so happy with the securus mobile at all. And there is not a customer service that you can talk is all freaking machine. I need a live person to talk. I can't hear my loved one clearly and his lawyer couldn't talk to him either.

Sad      30 days ago  # 3 March 2023 + 0 -
Has anyone been able to hear from their loved one? :/

Ash      30 days ago  # + 0 -
Servers have been down sence last night and are still down today ugh when will they fix this problem

Angry fiance      30 days ago  # + 0 -
Servers are down again... Of course as soon as I wanna send a message

!      31 days ago  # + 0 -
Bs company
Once again bs securus is down !! But this time it’s effecting the inmates calling out to their loved ones ! Bs ass company I’m sick and tired just 5 days ago everyone was having issues with the app .

:/      33 days ago  # + 0 -
Network error, please try again later. The issues with this app are too often. It’s ridiculous.

Denise      33 days ago  # + 0 -
Messages not loading. Says network error ????

.      36 days ago  # + 1 -
Working now . Which is funny bc it’s after visiting hours.

Jade      36 days ago  # + 0 -
Of course it’s working after it’s after visiting hours

Ale      36 days ago  # + 0 -
Update i was able to log in but still missed the video call ????

Jessica aragon      36 days ago  # + 0 -
I had a video visit and I can't get in need a refund I'm Mad as hello whats going on

.      36 days ago  # + 2 -
This company is such a bullshit ass company and I’m sick and tired of them.

Ale      36 days ago  # + 1 -
Log in says user error
Unable to log in says user error!! i just lost a visit he was going to see his sons now he need to wait until next week again i hope they credit it!!

V.      36 days ago  # + 0 -
Can’t loggin and every time i call customer service it automatically hangs up… i’m so angry.

Vanessa      36 days ago  # + 0 -
Can't log in.. I'm getting messages from my husband but I can't log in to see them. All this money on this app and it's already having issues. My husband just got the tablet about a month ago...

J      36 days ago  # + 1 -
This is stupid
This shit is annoying they send me a reminder for my video visit but then when I try to log in it says “Can’t retrieve user information” ??? Like make it make sense now I can’t even talk to my man

Shy      36 days ago  # + 0 -
Got a CB from customer service, they said the server is down and they will put in a ticket to add credit to accounts who missed visits

ry      36 days ago  # + 2 -
Help us contact our mennnn????
this app shady

Dee      36 days ago  # + 1 -
Video Visitation Bug?
Read through the comments and I noticed a lot of us had this become a problem AFTER setting up/ had a scheduled visit. I personally got approved yesterday for Video Calls and now this issue. I wonder if that is somehow triggering the problem. Either way this entire system (this company/legal/prison ALL OF IT) is just stupid and ridiculous. It’s unfortunate in the land of “choice” we have none but to wait for this company to get this sh*t together. ????

Dee      36 days ago  # + 2 -
Can’t login 02/23/2023
Was able to log in before 5pm today 02/24/2023 as of 9pm it’s can’t find the account or whatever in app and the website won’t even load after hitting submit

no lube from securus      36 days ago  # + 0 -
they wont refund anyone anything they got the money and just expect you to keep on spending even when the " outage is fixed"

Riley      36 days ago  # + 2 -
Do they plan on funding accounts who paid for visits but missed them cuz the app was down

Liz      36 days ago  # + 5 -
Unable to retrieve user information error for hours now.

Riley      36 days ago  # + 3 -
I have a visit In 5 mins and it says can’t retrieve my info

haleigh      36 days ago  # + 0 -
f*** this app
i’ve been trying to log in for hours and it won’t let me. i’ve called so many people about it & no one has any answer. hundreds of f***ing dollars towards this piece of shit app for it to not work. genuinely bullshit.

D      36 days ago  # + 2 -
Saying I’m logged it then refreshes to log back in. Saying unable to retrieve user info

Brooke.      36 days ago  # + 0 -
I was logged on about 6 texting my loved one and now I can not get logged back in on either app nor website, please fix this problem as soon as possible it’s going to be a long 5 more months if I can’t speak to him, along with the fact the Securus compliant restricted both of my numbers from receiving calls but states when I call there is no restriction on my number. After spending 400$ all together I can’t hear his voice, I can’t text him. This shit is wack.

What a Scam      36 days ago  # + 3 -
A Very Concerned Wife
In my opinion SECURUS is way worse than GTL atleast they don’t have outages like this. Scamming us for our time and money with loved ones smh

S      36 days ago  # + 0 -
Haven't received phone calls since 1pm and cannot log in. Website says all systems online.

A person      36 days ago  # + -2 -
I just wanna talk to my people , securus need to fix this asap like nah , we as paying customers don’t deserve this .

lexi      36 days ago  # + 1 -
having the same issues as the other comments. not able to log in, havent been able to since like 1:30-2p

ripped off patron      36 days ago  # + 2 -
scam alert or laziness??
the amount of money ive lost using this service is ridiculous at this point i feel they are just scamming people put of hard earned money and using heart strings to keep up paying fix your shit 15 dollars or more per person adds up fast there should not be these kind of outages unless its on purpose on their end just my opinion happens way to much to be accidental

Mita Shine      36 days ago  # + 1 -
This is insane!!! Why isn’t this app letting people log on!!!

Momof3in      36 days ago  # + 5 -
Refund money
Had a video chat at 8, unable to log on app. Uninstalled and tried reinstalling and can't install from Google play store. Called and was on hold for 20 mins before was asked to push one for return call as soon as representatives were available and holding my place in queue! I just lost $15 for a visit.

Guest      36 days ago  # + 2 -

Fix it

Concerned Wife      36 days ago  # + 3 -
Have visit in 30 mins and can't get in, this is absurd as much as everyone spends on this!! Need to fix ASAP!

Steven      36 days ago  # + 7 -
Unable to load
The site loads but I can't log in and it's not a password problem. I have the correct email and password. You click sign it, it says loading and comes back to the login screen.

CINDY      36 days ago  # + 2 -
Unacceptable service
Says technical difficulties cannot log in try again later. With the exorbitant fees being charged by Securus these failed services are unacceptable.

Rebel      36 days ago  # + 5 -
Securus website/ servers down
I haven’t been able to log in either. I have a video visit tomorrow hopefully they fix this soon. Looks like they are having issues with their servers again. They obviously don’t want to update their servers since they are too cheap. When more people try to log on at the same time the servers can’t handle the traffic sometimes. They know there are issues with their servers they just want to come up with troubleshooting techniques as a lame excuse of why you can’t log in. None of that is going to help until they fix their servers. Unfortunately, that’s corporate greed at its finest the less they have to fix or maintain, the more profits they are going to make they don’t seem to care if people are going to miss video calls with their loved ones, even though the video calls were paid for. It’s all about the money with this company.

Brian R.      36 days ago  # + 3 -
The site loads but I can't log in and it's not a password problem. You click sign it, it says loading and comes back to the login screen.

Michelle      36 days ago  # + 2 -
Unable to log in...says. "technical difficultes"

E.      36 days ago  # + 2 -
seems like both the app and the website are down. Saying can not retrieve user this sucks.

Guest      36 days ago  # + 1 -

I hate this shit

Fix it      36 days ago  # + 1 -
This is disgusting ! App now working website not working. People have spent money & put money on this app just to be in contact with their loved ones this is bs and it saddens me to now not be able to be in contact with my loved one.

G      36 days ago  # + 3 -
havnt been able to log in since yesterday complete bs this company sucks

Guest      36 days ago  # + 1 -

This is bs!!! Been down for a whole day now & I’m so upset! This is disgusting & I’ve read that some ppl haven’t been able to log in for over a month! Ridiculous people spend money on there and can’t even access it !!

Shawna      36 days ago  # + 2 -
Login Issues
Cant get logged in at all. The page wont load past the login screen. Wonder if our loved one's are having this issue as well on the tablets.

shan      36 days ago  # + 31 -
it says "unable to retrieve user information" when I put in user and password.

Amy      36 days ago  # + 13 -
Can’t log in as well!

Deane      36 days ago  # + 1 -
2 days and it still won't allow me to log in

Tiffany      36 days ago  # + 41 -
why does this app keep saying unable to retrieve user information???

Lynn      38 days ago  # + 1 -
Says technical problems and problems reaching the server!

Marissa      39 days ago  # + 0 -
I cannot create an account to speak with my man ???? what tf is wrong wit this app? I even tried too do it online and it won’t let me do it there either…..

Madison      53 days ago  # + 4 -
constant outages, very inconvenient.
wtf is going on!? As much money as people spend on Jpay and Securus, the very LEAST they could do is make sure it’s a functioning app. It’s ridiculous how often there is something g wrong with the app. FIX IT! ITS SHIT.

Stephanie      54 days ago  # + 4 -
Same here

Sean      54 days ago  # + 5 -
Yeah it's not working at all for me either can't send or read letters Etc

Vi      55 days ago  # + 3 -
App not working can’t sending messages or load anything ????

Cynthia Wood      57 days ago  # + 3 -
Is Securus down I had a visit at 2 and couldn't sign in.

Shannon      97 days ago  # + 0 -
Glitches with purchases and accounts down and unable to create new ones.
I have not been able to use securus for over a month now. I deleted my account assuming it was blacklisted, so i attempted to make a new one and I have found that it won't let me make a new account either. I originally was not able to purchase stamps because it kept giving an error prompt but now errors are all I receive whether it's on a PC or mobile device. This is a serious issue that is creating barriers between families.

SH      132 days ago  # + 3 -
Is it down?
Is Securus down today at Lee Adjustment in Beattyville Ky? My man called this morning then said he was gonna call back after he drank some coffee. He never called back and isn’t replying to my messages :(

Theresa Velado      143 days ago  # + 2 -
Hi . Their is a problem with the service today . Is their going to be some kind of credit to our accounts ? Because of the problems we have been having .