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Securus Video Visitation is a fully web-based visitation system that allows friends, family members, attorneys, and public officials to schedule and participate in video chat with loved ones on the inside.

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City Reports
Washington, District of Columbia 8
Columbia, Missouri 5
San Antonio, Texas 2
Kansas City, Missouri 2
Secaucus, New Jersey 2
Richmond, Kentucky 1
Lexington, Kentucky 1
York, Pennsylvania 1
Chicago, Illinois 1
Oklahoma City, Oklahoma 1
Reports also come from these locations:
Sterling, Virginia; Grand Junction, Colorado; Augusta, Maine; Vinita, Oklahoma. not working?

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Guest      7 days ago  # 16 Feb 2024 + 0 -

I would rather have JPay back. At least then I could get my messages from the inmate I’m trying to contact. However I have confirmed through someone else that he has emessaged me back, and unfortunately due Securus’s endless errors I am being gate kept from his message.

Shiann christeson      17 days ago  # 6 Feb 2024 + 0 -
I hope it's back up and working I really need to send my uncle and email

Shiann christeson      18 days ago  # 5 Feb 2024 + 0 -
Can't email my uncle

Jay      18 days ago  # 5 Feb 2024 + 1 -
Can't log in

Abel’s wife      18 days ago  # 5 Feb 2024 + 0 -
App isn’t working AGAIN!!!

Heather      18 days ago  # + 4 -
App and website are both down right now.. :(

Sandra      18 days ago  # + 0 -
I cannot log into my account for my visit

Lala      18 days ago  # + 0 -
I cant even login

Lala      18 days ago  # + 1 -
I cant add money to my phone account, here in washington state

Timeka      18 days ago  # + 0 -
Is anyone able to send out messages???

Karolina      19 days ago  # + 0 -
So the securus app wont send out my messages... Or photos. Has Anyone else this problem?? :(

Michael Hartnett      24 days ago  # + 0 -
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Dustin Evans of Waco      27 days ago  # + 0 -
Constant blank white log in screen.
When I go to log in at and, it gives me a blank white screen that won't go away. It's been doing this for days. Why?

Guest      29 days ago  # + 0 -

Messages are sent days later at times. It's down quite a bit. We're supposed to get phone calls from Advance Connect, don't even know how it works.

Abel’s wife      36 days ago  # + 0 -
It’s working now

Cheliesa      36 days ago  # + 0 -
Says unable to retrieve user information when trying to log in. Just me or others too?

Abel’s wife      36 days ago  # + 0 -
Can’t log in Says can’t retrieve user information ???? I hate this

Hannah      36 days ago  # + 1 -
Can't log in

Gueedo’s wife      36 days ago  # + 1 -
Not working
Just missed my whole visit the app wouldn’t log on days unable to retrieve account info and to try again later this is stupid I need to talk to my man when will it be back up

Guest      36 days ago  # + 0 -

Always a issue to get on takes hours at times just to log in

CJ      36 days ago  # + 0 -
Won't sign in. Seems to be a daily issue ,says come back later.

Lay      36 days ago  # + 0 -
Why cant I log in tf

Unknown      36 days ago  # + 2 -
Why is it saying unable to retrieve user information

Ja      40 days ago  # + 3 -
Securus video visit technology error
Is anyone else having issues receiving "experiencing technical difficulties please try again later" I've been trying to schedule a video visit over a week now to no success

Guest      53 days ago  # + 0 -

Horrible service

Catrina      57 days ago  # + 0 -
How long will secures be down I really need to talk to a live person

Guest      59 days ago  # + 1 -

I'm listening to my friend complaining about the app for probably the 50th time. Sounds like I need to get with my developer buddies put one together and kick this garbage to the curb where it belongs.

Linda munoz      61 days ago  # + 0 -
Is secures having difficulties?

Guest      77 days ago  # + 0 -

It's "down" much too often, and even when it's working, the service leaves a lot to be desired. For example, messages aren't automatically saved, so if something happens while one is typing a message, everything is lost and one has to start over.

Customer      78 days ago  # + 0 -
shows message " technical difficulties try again later. " Third day in a row no access to emessaging.

Paul Winchester      99 days ago  # + 0 -
Highly Recommended
When I and my wife started the process of purchasing our new home for us and our kids, we never expected to run into any problems with our credit report. We felt we were diligent in keeping up with our scores and what was reported without noticing any errors. We got faced with a significant credit reporting error that was going to make buying our home impossible. We were completely discouraged, and we felt helpless. From the moment we contacted 760Plus Credit Score, they were responsive, knowledgeable, and helped to set aside our fears. It was done in a way that also gave us realistic expectations, which we needed. We thank you immensely for helping us realize our long-term dream of becoming home owners. I’m recommending your services, as promised. Reach out to them via email: 760PLUSCREDITSCORE@GMAIL .COM or text 815 524 8116. Thank me later.

omair and huzaifa brothers      100 days ago  # + 0 -
please i dont have subscribes please i want subscribes im muslim
please can anyone sub to my channel my channel name is omair and huzaifa brothers i only have 7 subscribe please be nice im muslim watch my videos i only have 3 videos

Guest      100 days ago  # + 1 -
App isn’t working, get it together.

Guest      100 days ago  # + 2 -
I think we all pay enough to have a decent working app..this is so frustrating!

CM      102 days ago  # + 1 -
Honestly, when is Securus up?

Guest      111 days ago  # + 0 -
Calls not connecting
Calls are not coming through for Colorado correctional facilities. Multiple call attempts and no ringing on receivers end.
Please fix this. It is day number 2 now. I don’t have spam blocker on and it’s multiple facilities with this issue.

Guest      111 days ago  # + 0 -


Jackie jones      113 days ago  # + 0 -
Won't allow to add funds even with several different cards and correct info. Smh
What's up with the app in the website and getting error message after putting in your credit card information and it's correct and I'm trying several different cards and I still can't add money to my account and isn't that a violation of the inmates rights because they can't talk to their families like I've tried it through the app and the website the desktop and they're getting enough money out of family members and inmates that we shouldn't be running into these problems. That's the government for you though sadly

Bob      114 days ago  # + 0 -
Phone calls silent on the inmate end, two days in a row

l.c      114 days ago  # + 1 -
e-messaging network error
Logged into account to check e-messaging, but inbox wont load I get this message instead--- Network error, please try again. I've been trying for an hour now. I Am able to see the outbox just fine

GS      116 days ago  # + 0 -
Securus Tech Difficulties
Trying to fund inmate through Securus. After putting in billing information I get an error message. If I try to login it says incorrect password/user name. But it is correct. I press forgot password and put in my email then get message about experiencing technical difficulties. This has been happening for 3 days.

mackenzie      120 days ago  # + 0 -
I can’t find my loved ones facility since the new update
Since the new update 10-24-23 I can no longer find my loved ones facility to fund his debit account. He been in there for 2 months and i’ve never had a problem until the most recent update yesterday. customer service doesn’t help what so ever. This needs to be fixed asap. I want to talk to my loved one and i can’t if im not able to put funds on his phone..

Jaime Metheny      127 days ago  # + 1 -
Can't login

quake      128 days ago  # + 1 -
Securus: error; technical difficulty
am i the only one experiencing error problems from both the securus app and web? i can't log in right now and it says error, we're having technical difficulties. and the app closes after the message

Cherry      128 days ago  # + 6 -
App says having technical difficulties can’t log in

B-rad      128 days ago  # + 2 -
App won't load, this happens 2-3x weekly
Upon trying to log in: Error Currently we are experiencing technical difficulties processing your request. Please try again later.

and then shows error Http failure response for 0 Unknown Error

On a daily basis it will log out after you have typed a text message, it will delete 3-10 words on the eMessaging, it will bring up days old drafts of eMessages and lose the draft of what you had just been writing, it will not alert you to a text while you are in the eMessage area, it will repeatedly pop up a help dialog with the latest update, even 10-12srconds after opening the app and logging in. This is on top of the normal issues like a TOTALLY UNNECESSARY "you have been logged out" dialog and logging you out every 30 minutes.

Guest      135 days ago  # + 0 -

it is not legal to still money from people like this
it's been 8 months was not able to get a visitation message errors date no available or technical problem installed in computer and phone, and it keeps on doing the same things haven't received any refund for the last tablet last year and 40 Dollars that was on it , it is not legal to still money from people like this

isabelle watson      135 days ago  # + 0 -
it is not legal to still money from people like this
it's been 8 months was not able to get a visitation message errors date no available or technical problem installed in computer and phone, and it keeps on doing the same things haven't received any refund for the last tablet last year and 40 Dollars that was on it , it is not legal to still money from people like this

Mary      139 days ago  # + 1 -
Unable to login. Getting error " Currently we are experiencing technical difficulties processing your request. Please try again later."

Tore      139 days ago  # + 0 -
Can’t retrieve my information

Mary D.      139 days ago  # + 4 -
System down!!! Does anybody know how to get a refund? We can never reach out to a real person to complain …

Tiffany      139 days ago  # + 5 -
Unable to retrieve user information. What’s going on??

Nancy      139 days ago  # + 0 -
Tech support agent for different company. I’ve force stopped app, cleared history and reinstalled app

Britney      139 days ago  # + 1 -
Mine is saying the same thing that everyone else’s is saying. Same with my friends. Smh

Nancy      139 days ago  # + 2 -
“Unable to retrieve user information” on app and website on, iPhone 14 pro max iOS 17.0.2 iPad Pro 10th gen iOS 17.0.2

Meredith      139 days ago  # + 1 -
Still cannot log in. App and website are not accessible. 10/6/23 21:35 edt

Alex      139 days ago  # + 6 -
Says it can’t retrieve my account information and won’t let me create a new account

Jamie      158 days ago  # + 1 -
Securus down
Does anyone know what's going on with Securus? I haven't been able to access my messages in days. The app and the website both say technical difficulties. This shit is so frustrating ????

Guest      160 days ago  # + 0 -

Horrible service! You can’t connect to anyone to get a refund when their video visitations don’t work. They have been down for over a week. ????

Michelle Ford      178 days ago  # + 0 -
Credit Fix
We are happy with our credit score, it's finally up. This is made possible through the help of "XAPCREDITSOLUTION AT gmail DOT COM". My credit report and that of my husband was so bad that we couldn't get approval for an FHA loan and other things we applied, I had chex system, collections, medical bills, loans and credit cards debts but few days after I contacted XAP and paid for his service all these were erased, debts cleared and my score raised to 810. I got qualified for an FHA loan and my credit card limit has increased so much. I can't thank XAP enough and I recommend you write to him asap for your credit repair.

Tamia      181 days ago  # + 7 -

Terri      181 days ago  # + 0 -
Your website has been down all day. In addition my account shows closed when I try to access it by my iphone.

miz      207 days ago  # + 1 -

Alr      211 days ago  # + 0 -
The phone apps in Missouri went off last night, 7/26/23, at about 6 p.m. As of 9:30 a.m. 7/27/23 they are still not working.

Carlie      213 days ago  # + 0 -
Dead Air
I am getting dead air...this is on a call or on a video visit. He can call me and I can answer, he can hear me on both visit and call but I can't hear him. Ive tried on multiple devices, he has switched headphones and everything and we can't figure out whats happening.

J      221 days ago  # + 0 -
Phones aren’t working
The phones aren’t working. When I press one to receive a call there is nothing but dead air on the other end. My friend has been trying to call for the past two days and I can’t hear them on their end once I accept the call.

J Barbee      231 days ago  # + 0 -
1 not working to accept
Can't press the one to accept calls. Have been trying for 3 hours. Other times I get the call and it's just dead air. We need to be refunded for all of these dropped calls and inconveniences.

Jessica rutschke      240 days ago  # + 1 -
Lazy f***s
When the hell are you guys going to get off ur ass and fix this damn thing u must be Indian because y'all are taking ur sweet ass time and don't seem like you no what the f*** ur doing I'm calling this a lawsuit because u are stopping us from talking to are f***ing family's what the f*** is wrong with y'all not letting us talk to are family's get off ur ass please and thank you !!!!!!!!!!

Jessica rutschke      240 days ago  # + 0 -
f***ed up website
The whole website is down every time you try to schedule a visit online for on-site for like even 2 months down the road it says technical difficulties cannot process your request you can get no visits for any days at all.

Rebekah      241 days ago  # + 0 -
Can accept calls
When receiving a call in Texas when I accept it it's just dead air after that? Before that it doesn't recognize that I'm pressing one. This is totally different. It allows me to accept then just dead air.

Guest      243 days ago  # + 0 -

For the past 3 months an inmate has tried to call and the voice operating system wont let me enter in a new cc number. As I am trying to enter in my cc number over the phone, the voice system will come on and say "are you still there?"

Rudy Rocha      246 days ago  # + 0 -
Credit Rebuild
Are you in desperate need of a credit fix? In order to qualify for a mortgage or an auto loan. I strongly recommend 760Plus Credit Score, I had a fantastic experience working with them. They helped me delete negative items from my report, and my score rose to 790s across all three bureaus. You can reach them via Thank me later.

Kurtrina Guerrero      247 days ago  # + 3 -
Securus app/website is currently not working properly for me for the past two weeks!!!!!
Securus app/ website icon states that I have several new emails, but I am unable to access them nor do they actually appear within my inbox (just shows the number of emails on the icon at the bottom).
Also me and my husband’s emails are being sent between us but they are arriving either hours or days late as well as not being delivered in the order that we sent them. So I have to put the date, and time and number order before I send them out. If I don’t then our conversations will be misconstrued. Pics are not arriving either and this has been an ongoing problem for the past two weeks. My husband thought I wasn’t trying to communicate with him and was becoming frustrated until he finally received an email from me saying the current situation with the emails and the systems app and site. This is beyond ridiculous. I tried to get online help but no luck with Securus. I updated, deleted and reinstalled my app but still nothing has fixed this current issue.

Marshella Curry      248 days ago  # + 0 -
Credit Repair
After reading different reviews about XAP CREDIT SOLUTION and contacting them there after, I had a turn around in my credit score and I am happy I followed my conviction and contacted XAP. My husband’s credit was also fixed as well as that of my dad, so I can confidently say XAP is professional and knowledgeable about what he does. For those with bad credit and are interested in fixing it, I will recommend you write "XAPCREDITSOLUTION at GMAIL dot COM" as quickly as possible. Thanks

Lavina      248 days ago  # + 0 -
Is securus still down? I have been having problems with the app since yesterday and my husband hasn't called and it's not like him, he calls everyday

Jeff      248 days ago  # + 0 -
Alternative working domain ""

Lee      249 days ago  # + 0 -
Same here. Getting error message! Sucks big time!

Holls      249 days ago  # + 0 -
Lauren, fab that you called. I’m sad the systems are down. Did they say how long for? I’ve got a new email and can’t access it. It’s very annoying lol

Ikeem      249 days ago  # + 0 -
South Carolina… Can’t log in. App or website won’t retrieve info. This is bull****

Valerie      249 days ago  # + 0 -
User info can’t be retrieved
This app is horrific. It’s a monopoly which I thought was illegal. Worst audio ever. They need to do better. I feel like we are treated as collateral damage and irrelevant. Guilt by association because “our inmate “ did something illegal. I would like to see and speak with “my inmate “ today but I probably won’t

Lauren      249 days ago  # + 1 -
Can’t retrieve log in info here in Boston either. Just called and they said all systems are down.

Kenya      249 days ago  # + 1 -
Is Securus down?
Omg I thought it was just me! Smfh it tells me I have a notification but I can’t log in I am pissed! It says “Unable to retrieve user information”

Maribel      249 days ago  # + 1 -
Yes it is down. I’m in Phoenix :(

Holls      249 days ago  # + 0 -
So guys my Securus app says can’t retrieve log in info. How long will this last? :( does it sort itself out?

Julie      249 days ago  # + 0 -
Alright… at least it’s not just me. But goddamn, hurry up! I got a visit in 1h30… I hate when that happens!!!!

Chris      249 days ago  # + 3 -
Same here it's ridiculous they do this and screw up on visits all the time it's like it's a scam to. Take our money than screw us out of visits.

Jae      249 days ago  # + 1 -
Seems as if I get the same error as others. Unable to retrieve user information

Beth      249 days ago  # + 1 -
When I try to log in I get an error message saying “unable to retrieve user information”

Amanda      249 days ago  # + 1 -
I can’t log in ???? looks like everyone is having the same issue?

Tink      249 days ago  # + 5 -
Yup same here can’t login!! Ridiculous for sure

Mrs. Parker      249 days ago  # + 6 -
Same message for me. Glad to know it’s not just me. They need to get it together!!!!

E      249 days ago  # + 3 -
Keeps saying can’t find user information. This every other day with securus is annoying. With how much money they be making off us you’d think they’d figure it out.

Sooki      249 days ago  # + 12 -
Securus issues June 19th
Securus won’t load and I’m trying to text my husband it’s 12:13 on and I’ve been trying over and over it keeps saying it can’t find my login information this is definitely so f***ing annoying

SDA      273 days ago  # + 0 -
Securus issues may 2023
Yes, my wife is trying to call me over and over again. I called securus and they said there was some type of technical difficulties going on. For anyone worried or wondering why your loved one isn’t bow to get in touch with you. This is as of this evening 05/26/23 around 7-8pm to current 11pm. They said they do not have an update or time frame on the issue. Just wanting to alleviate any concerned loved ones! I am experiencing the same problem!

SMH      273 days ago  # + 0 -
Just curious is anyo.e else's loved one having trouble getting a call to go through

Fed up frustrated customer!!!      281 days ago  # + 1 -
Shitty service
This service is so half ass we pay for stamps then don’t get messages sometimes never or for days. The website and app always messing up can’t send messages or receive half the time and the shot is expensive spending 6 to 700 a month on stamps alone and shit service!

Caity      296 days ago  # + 2 -
Securus sucks d1ck
Not being able to receive the messages but being able to send them is getting really really old. We pay for a service that doesn’t even work half the time! Push our messages through ya f*cks

Fck securus      303 days ago  # + 0 -
It’s always something with this damn company it’s quite sickness at this point .

Taylor      303 days ago  # + 0 -
Lousy f***ing service
I'm about fed up with my dudes calls not coming through!!!! 2 numbers and he can't call either one of them because of an issue on securus's end f***ING RIDICULOUS!

Sally      304 days ago  # + 1 -
My husband been trying to call me 20 30 times and it doesn’t go through. He will have to keep trying after the 31th time it might go through. When we do get connected it just drops. They need to fix the system. I have prepaid account on there and there’s a positive amount. It’s so ridiculous.

.      308 days ago  # + 2 -
Here we go with securus being down again we just went through this last month

Su      308 days ago  # + 3 -
Is anyone else having trouble with Securus

Marie      310 days ago  # + 0 -
Is the mobile app down can’t login in from the app or website

Leasa      330 days ago  # + -1 -
Is secured tech server down

Guest      340 days ago  # + 1 -


Jamie      342 days ago  # + 0 -
App says technical difficulties and website won't load so many issues all the time

Guest      352 days ago  # + 0 -

I am not so happy with the securus mobile at all. And there is not a customer service that you can talk is all freaking machine. I need a live person to talk. I can't hear my loved one clearly and his lawyer couldn't talk to him either.

Sad      357 days ago  # + 0 -
Has anyone been able to hear from their loved one? :/

Ash      358 days ago  # + 1 -
Servers have been down sence last night and are still down today ugh when will they fix this problem

Angry fiance      358 days ago  # + 0 -
Servers are down again... Of course as soon as I wanna send a message

!      358 days ago  # + 0 -
Bs company
Once again bs securus is down !! But this time it’s effecting the inmates calling out to their loved ones ! Bs ass company I’m sick and tired just 5 days ago everyone was having issues with the app .

:/      361 days ago  # + 0 -
Network error, please try again later. The issues with this app are too often. It’s ridiculous.

Denise      361 days ago  # + 0 -
Messages not loading. Says network error ????

.      363 days ago  # + 1 -
Working now . Which is funny bc it’s after visiting hours.

Jade      363 days ago  # + 0 -
Of course it’s working after it’s after visiting hours

Ale      363 days ago  # + 0 -
Update i was able to log in but still missed the video call ????

Jessica aragon      363 days ago  # + 0 -
I had a video visit and I can't get in need a refund I'm Mad as hello whats going on

.      363 days ago  # + 2 -
This company is such a bullshit ass company and I’m sick and tired of them.

Ale      363 days ago  # + 3 -
Log in says user error
Unable to log in says user error!! i just lost a visit he was going to see his sons now he need to wait until next week again i hope they credit it!!

V.      363 days ago  # + 1 -
Can’t loggin and every time i call customer service it automatically hangs up… i’m so angry.

Vanessa      363 days ago  # + 0 -
Can't log in.. I'm getting messages from my husband but I can't log in to see them. All this money on this app and it's already having issues. My husband just got the tablet about a month ago...

J      363 days ago  # + 2 -
This is stupid
This shit is annoying they send me a reminder for my video visit but then when I try to log in it says “Can’t retrieve user information” ??? Like make it make sense now I can’t even talk to my man

Shy      363 days ago  # + 0 -
Got a CB from customer service, they said the server is down and they will put in a ticket to add credit to accounts who missed visits

ry      363 days ago  # + 2 -
Help us contact our mennnn????
this app shady

Dee      363 days ago  # + 1 -
Video Visitation Bug?
Read through the comments and I noticed a lot of us had this become a problem AFTER setting up/ had a scheduled visit. I personally got approved yesterday for Video Calls and now this issue. I wonder if that is somehow triggering the problem. Either way this entire system (this company/legal/prison ALL OF IT) is just stupid and ridiculous. It’s unfortunate in the land of “choice” we have none but to wait for this company to get this sh*t together. ????

Dee      363 days ago  # + 2 -
Can’t login 02/23/2023
Was able to log in before 5pm today 02/24/2023 as of 9pm it’s can’t find the account or whatever in app and the website won’t even load after hitting submit

no lube from securus      363 days ago  # + 0 -
they wont refund anyone anything they got the money and just expect you to keep on spending even when the " outage is fixed"

Riley      363 days ago  # + 2 -
Do they plan on funding accounts who paid for visits but missed them cuz the app was down

Liz      363 days ago  # + 6 -
Unable to retrieve user information error for hours now.

Riley      363 days ago  # + 3 -
I have a visit In 5 mins and it says can’t retrieve my info

haleigh      363 days ago  # + 0 -
f*** this app
i’ve been trying to log in for hours and it won’t let me. i’ve called so many people about it & no one has any answer. hundreds of f***ing dollars towards this piece of shit app for it to not work. genuinely bullshit.

D      363 days ago  # + 2 -
Saying I’m logged it then refreshes to log back in. Saying unable to retrieve user info

Brooke.      363 days ago  # + 0 -
I was logged on about 6 texting my loved one and now I can not get logged back in on either app nor website, please fix this problem as soon as possible it’s going to be a long 5 more months if I can’t speak to him, along with the fact the Securus compliant restricted both of my numbers from receiving calls but states when I call there is no restriction on my number. After spending 400$ all together I can’t hear his voice, I can’t text him. This shit is wack.

What a Scam      363 days ago  # + 3 -
A Very Concerned Wife
In my opinion SECURUS is way worse than GTL atleast they don’t have outages like this. Scamming us for our time and money with loved ones smh

S      363 days ago  # + 0 -
Haven't received phone calls since 1pm and cannot log in. Website says all systems online.

A person      363 days ago  # + -2 -
I just wanna talk to my people , securus need to fix this asap like nah , we as paying customers don’t deserve this .

lexi      363 days ago  # + 1 -
having the same issues as the other comments. not able to log in, havent been able to since like 1:30-2p

ripped off patron      363 days ago  # + 2 -
scam alert or laziness??
the amount of money ive lost using this service is ridiculous at this point i feel they are just scamming people put of hard earned money and using heart strings to keep up paying fix your shit 15 dollars or more per person adds up fast there should not be these kind of outages unless its on purpose on their end just my opinion happens way to much to be accidental

Mita Shine      363 days ago  # + 1 -
This is insane!!! Why isn’t this app letting people log on!!!

Momof3in      363 days ago  # + 5 -
Refund money
Had a video chat at 8, unable to log on app. Uninstalled and tried reinstalling and can't install from Google play store. Called and was on hold for 20 mins before was asked to push one for return call as soon as representatives were available and holding my place in queue! I just lost $15 for a visit.

Guest      363 days ago  # + 2 -

Fix it

Concerned Wife      363 days ago  # + 3 -
Have visit in 30 mins and can't get in, this is absurd as much as everyone spends on this!! Need to fix ASAP!

Steven      363 days ago  # + 8 -
Unable to load
The site loads but I can't log in and it's not a password problem. I have the correct email and password. You click sign it, it says loading and comes back to the login screen.

CINDY      363 days ago  # + 2 -
Unacceptable service
Says technical difficulties cannot log in try again later. With the exorbitant fees being charged by Securus these failed services are unacceptable.

Rebel      363 days ago  # + 5 -
Securus website/ servers down
I haven’t been able to log in either. I have a video visit tomorrow hopefully they fix this soon. Looks like they are having issues with their servers again. They obviously don’t want to update their servers since they are too cheap. When more people try to log on at the same time the servers can’t handle the traffic sometimes. They know there are issues with their servers they just want to come up with troubleshooting techniques as a lame excuse of why you can’t log in. None of that is going to help until they fix their servers. Unfortunately, that’s corporate greed at its finest the less they have to fix or maintain, the more profits they are going to make they don’t seem to care if people are going to miss video calls with their loved ones, even though the video calls were paid for. It’s all about the money with this company.

Brian R.      363 days ago  # + 3 -
The site loads but I can't log in and it's not a password problem. You click sign it, it says loading and comes back to the login screen.

Michelle      363 days ago  # + 2 -
Unable to log in...says. "technical difficultes"

E.      363 days ago  # + 2 -
seems like both the app and the website are down. Saying can not retrieve user this sucks.

Guest      363 days ago  # + 1 -

I hate this shit

Fix it      363 days ago  # + 1 -
This is disgusting ! App now working website not working. People have spent money & put money on this app just to be in contact with their loved ones this is bs and it saddens me to now not be able to be in contact with my loved one.

G      363 days ago  # + 3 -
havnt been able to log in since yesterday complete bs this company sucks

Guest      363 days ago  # + 1 -

This is bs!!! Been down for a whole day now & I’m so upset! This is disgusting & I’ve read that some ppl haven’t been able to log in for over a month! Ridiculous people spend money on there and can’t even access it !!

Shawna      363 days ago  # + 2 -
Login Issues
Cant get logged in at all. The page wont load past the login screen. Wonder if our loved one's are having this issue as well on the tablets.

shan      363 days ago  # + 31 -
it says "unable to retrieve user information" when I put in user and password.

Amy      363 days ago  # + 13 -
Can’t log in as well!

Deane      363 days ago  # + 1 -
2 days and it still won't allow me to log in

Tiffany      363 days ago  # + 41 -
why does this app keep saying unable to retrieve user information???

Lynn      366 days ago  # + 1 -
Says technical problems and problems reaching the server!

Marissa      367 days ago  # + 0 -
I cannot create an account to speak with my man ???? what tf is wrong wit this app? I even tried too do it online and it won’t let me do it there either…..

Madison      381 days ago  # + 4 -
constant outages, very inconvenient.
wtf is going on!? As much money as people spend on Jpay and Securus, the very LEAST they could do is make sure it’s a functioning app. It’s ridiculous how often there is something g wrong with the app. FIX IT! ITS SHIT.

Stephanie      382 days ago  # + 4 -
Same here

Sean      382 days ago  # + 5 -
Yeah it's not working at all for me either can't send or read letters Etc

Vi      383 days ago  # + 3 -
App not working can’t sending messages or load anything ????

Cynthia Wood      385 days ago  # + 3 -
Is Securus down I had a visit at 2 and couldn't sign in.

Shannon      425 days ago  # + 0 -
Glitches with purchases and accounts down and unable to create new ones.
I have not been able to use securus for over a month now. I deleted my account assuming it was blacklisted, so i attempted to make a new one and I have found that it won't let me make a new account either. I originally was not able to purchase stamps because it kept giving an error prompt but now errors are all I receive whether it's on a PC or mobile device. This is a serious issue that is creating barriers between families.

SH      460 days ago  # + 4 -
Is it down?
Is Securus down today at Lee Adjustment in Beattyville Ky? My man called this morning then said he was gonna call back after he drank some coffee. He never called back and isn’t replying to my messages :(

Theresa Velado      471 days ago  # + 2 -
Hi . Their is a problem with the service today . Is their going to be some kind of credit to our accounts ? Because of the problems we have been having .