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Securus Video Visitation is a fully web-based visitation system that allows friends, family members, attorneys, and public officials to schedule and participate in video chat with loved ones on the inside.

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SDA      11 days ago  # 26 May 2023 + 0 -
Securus issues may 2023
Yes, my wife is trying to call me over and over again. I called securus and they said there was some type of technical difficulties going on. For anyone worried or wondering why your loved one isn’t bow to get in touch with you. This is as of this evening 05/26/23 around 7-8pm to current 11pm. They said they do not have an update or time frame on the issue. Just wanting to alleviate any concerned loved ones! I am experiencing the same problem!

SMH      11 days ago  # 26 May 2023 + 0 -
Just curious is anyo.e else's loved one having trouble getting a call to go through

Fed up frustrated customer!!!      19 days ago  # 18 May 2023 + 0 -
Shitty service
This service is so half ass we pay for stamps then don’t get messages sometimes never or for days. The website and app always messing up can’t send messages or receive half the time and the shot is expensive spending 6 to 700 a month on stamps alone and shit service!

Caity      34 days ago  # 3 May 2023 + 1 -
Securus sucks d1ck
Not being able to receive the messages but being able to send them is getting really really old. We pay for a service that doesn’t even work half the time! Push our messages through ya f*cks

Fck securus      41 days ago  # 26 April 2023 + 0 -
It’s always something with this damn company it’s quite sickness at this point .

Taylor      41 days ago  # + 0 -
Lousy f***ing service
I'm about fed up with my dudes calls not coming through!!!! 2 numbers and he can't call either one of them because of an issue on securus's end f***ING RIDICULOUS!

Sally      41 days ago  # + 1 -
My husband been trying to call me 20 30 times and it doesn’t go through. He will have to keep trying after the 31th time it might go through. When we do get connected it just drops. They need to fix the system. I have prepaid account on there and there’s a positive amount. It’s so ridiculous.

.      46 days ago  # + 2 -
Here we go with securus being down again we just went through this last month

Su      46 days ago  # + 3 -
Is anyone else having trouble with Securus

Marie      47 days ago  # + 0 -
Is the mobile app down can’t login in from the app or website

Leasa      68 days ago  # + -1 -
Is secured tech server down

Guest      78 days ago  # + 1 -


Jamie      80 days ago  # + 0 -
App says technical difficulties and website won't load so many issues all the time

Guest      89 days ago  # + 0 -

I am not so happy with the securus mobile at all. And there is not a customer service that you can talk is all freaking machine. I need a live person to talk. I can't hear my loved one clearly and his lawyer couldn't talk to him either.

Sad      95 days ago  # + 0 -
Has anyone been able to hear from their loved one? :/

Ash      95 days ago  # + 0 -
Servers have been down sence last night and are still down today ugh when will they fix this problem

Angry fiance      96 days ago  # + 0 -
Servers are down again... Of course as soon as I wanna send a message

!      96 days ago  # + 0 -
Bs company
Once again bs securus is down !! But this time it’s effecting the inmates calling out to their loved ones ! Bs ass company I’m sick and tired just 5 days ago everyone was having issues with the app .

:/      98 days ago  # + 0 -
Network error, please try again later. The issues with this app are too often. It’s ridiculous.

Denise      98 days ago  # + 0 -
Messages not loading. Says network error ????

.      101 days ago  # + 1 -
Working now . Which is funny bc it’s after visiting hours.

Jade      101 days ago  # + 0 -
Of course it’s working after it’s after visiting hours

Ale      101 days ago  # + 0 -
Update i was able to log in but still missed the video call ????

Jessica aragon      101 days ago  # + 0 -
I had a video visit and I can't get in need a refund I'm Mad as hello whats going on

.      101 days ago  # + 2 -
This company is such a bullshit ass company and I’m sick and tired of them.

Ale      101 days ago  # + 2 -
Log in says user error
Unable to log in says user error!! i just lost a visit he was going to see his sons now he need to wait until next week again i hope they credit it!!

V.      101 days ago  # + 1 -
Can’t loggin and every time i call customer service it automatically hangs up… i’m so angry.

Vanessa      101 days ago  # + 0 -
Can't log in.. I'm getting messages from my husband but I can't log in to see them. All this money on this app and it's already having issues. My husband just got the tablet about a month ago...

J      101 days ago  # + 2 -
This is stupid
This shit is annoying they send me a reminder for my video visit but then when I try to log in it says “Can’t retrieve user information” ??? Like make it make sense now I can’t even talk to my man

Shy      101 days ago  # + 0 -
Got a CB from customer service, they said the server is down and they will put in a ticket to add credit to accounts who missed visits

ry      101 days ago  # + 2 -
Help us contact our mennnn????
this app shady

Dee      101 days ago  # + 1 -
Video Visitation Bug?
Read through the comments and I noticed a lot of us had this become a problem AFTER setting up/ had a scheduled visit. I personally got approved yesterday for Video Calls and now this issue. I wonder if that is somehow triggering the problem. Either way this entire system (this company/legal/prison ALL OF IT) is just stupid and ridiculous. It’s unfortunate in the land of “choice” we have none but to wait for this company to get this sh*t together. ????

Dee      101 days ago  # + 2 -
Can’t login 02/23/2023
Was able to log in before 5pm today 02/24/2023 as of 9pm it’s can’t find the account or whatever in app and the website won’t even load after hitting submit

no lube from securus      101 days ago  # + 0 -
they wont refund anyone anything they got the money and just expect you to keep on spending even when the " outage is fixed"

Riley      101 days ago  # + 2 -
Do they plan on funding accounts who paid for visits but missed them cuz the app was down

Liz      101 days ago  # + 6 -
Unable to retrieve user information error for hours now.

Riley      101 days ago  # + 3 -
I have a visit In 5 mins and it says can’t retrieve my info

haleigh      101 days ago  # + 0 -
f*** this app
i’ve been trying to log in for hours and it won’t let me. i’ve called so many people about it & no one has any answer. hundreds of f***ing dollars towards this piece of shit app for it to not work. genuinely bullshit.

D      101 days ago  # + 2 -
Saying I’m logged it then refreshes to log back in. Saying unable to retrieve user info

Brooke.      101 days ago  # + 0 -
I was logged on about 6 texting my loved one and now I can not get logged back in on either app nor website, please fix this problem as soon as possible it’s going to be a long 5 more months if I can’t speak to him, along with the fact the Securus compliant restricted both of my numbers from receiving calls but states when I call there is no restriction on my number. After spending 400$ all together I can’t hear his voice, I can’t text him. This shit is wack.

What a Scam      101 days ago  # + 3 -
A Very Concerned Wife
In my opinion SECURUS is way worse than GTL atleast they don’t have outages like this. Scamming us for our time and money with loved ones smh

S      101 days ago  # + 0 -
Haven't received phone calls since 1pm and cannot log in. Website says all systems online.

A person      101 days ago  # + -2 -
I just wanna talk to my people , securus need to fix this asap like nah , we as paying customers don’t deserve this .

lexi      101 days ago  # + 1 -
having the same issues as the other comments. not able to log in, havent been able to since like 1:30-2p

ripped off patron      101 days ago  # + 2 -
scam alert or laziness??
the amount of money ive lost using this service is ridiculous at this point i feel they are just scamming people put of hard earned money and using heart strings to keep up paying fix your shit 15 dollars or more per person adds up fast there should not be these kind of outages unless its on purpose on their end just my opinion happens way to much to be accidental

Mita Shine      101 days ago  # + 1 -
This is insane!!! Why isn’t this app letting people log on!!!

Momof3in      101 days ago  # + 5 -
Refund money
Had a video chat at 8, unable to log on app. Uninstalled and tried reinstalling and can't install from Google play store. Called and was on hold for 20 mins before was asked to push one for return call as soon as representatives were available and holding my place in queue! I just lost $15 for a visit.

Guest      101 days ago  # + 2 -

Fix it

Concerned Wife      101 days ago  # + 3 -
Have visit in 30 mins and can't get in, this is absurd as much as everyone spends on this!! Need to fix ASAP!

Steven      101 days ago  # + 8 -
Unable to load
The site loads but I can't log in and it's not a password problem. I have the correct email and password. You click sign it, it says loading and comes back to the login screen.

CINDY      101 days ago  # + 2 -
Unacceptable service
Says technical difficulties cannot log in try again later. With the exorbitant fees being charged by Securus these failed services are unacceptable.

Rebel      101 days ago  # + 5 -
Securus website/ servers down
I haven’t been able to log in either. I have a video visit tomorrow hopefully they fix this soon. Looks like they are having issues with their servers again. They obviously don’t want to update their servers since they are too cheap. When more people try to log on at the same time the servers can’t handle the traffic sometimes. They know there are issues with their servers they just want to come up with troubleshooting techniques as a lame excuse of why you can’t log in. None of that is going to help until they fix their servers. Unfortunately, that’s corporate greed at its finest the less they have to fix or maintain, the more profits they are going to make they don’t seem to care if people are going to miss video calls with their loved ones, even though the video calls were paid for. It’s all about the money with this company.

Brian R.      101 days ago  # + 3 -
The site loads but I can't log in and it's not a password problem. You click sign it, it says loading and comes back to the login screen.

Michelle      101 days ago  # + 2 -
Unable to log in...says. "technical difficultes"

E.      101 days ago  # + 2 -
seems like both the app and the website are down. Saying can not retrieve user this sucks.

Guest      101 days ago  # + 1 -

I hate this shit

Fix it      101 days ago  # + 1 -
This is disgusting ! App now working website not working. People have spent money & put money on this app just to be in contact with their loved ones this is bs and it saddens me to now not be able to be in contact with my loved one.

G      101 days ago  # + 3 -
havnt been able to log in since yesterday complete bs this company sucks

Guest      101 days ago  # + 1 -

This is bs!!! Been down for a whole day now & I’m so upset! This is disgusting & I’ve read that some ppl haven’t been able to log in for over a month! Ridiculous people spend money on there and can’t even access it !!

Shawna      101 days ago  # + 2 -
Login Issues
Cant get logged in at all. The page wont load past the login screen. Wonder if our loved one's are having this issue as well on the tablets.

shan      101 days ago  # + 31 -
it says "unable to retrieve user information" when I put in user and password.

Amy      101 days ago  # + 13 -
Can’t log in as well!

Deane      101 days ago  # + 1 -
2 days and it still won't allow me to log in

Tiffany      101 days ago  # + 41 -
why does this app keep saying unable to retrieve user information???

Lynn      103 days ago  # + 1 -
Says technical problems and problems reaching the server!

Marissa      104 days ago  # + 0 -
I cannot create an account to speak with my man ???? what tf is wrong wit this app? I even tried too do it online and it won’t let me do it there either…..

Madison      119 days ago  # + 4 -
constant outages, very inconvenient.
wtf is going on!? As much money as people spend on Jpay and Securus, the very LEAST they could do is make sure it’s a functioning app. It’s ridiculous how often there is something g wrong with the app. FIX IT! ITS SHIT.

Stephanie      119 days ago  # + 4 -
Same here

Sean      119 days ago  # + 5 -
Yeah it's not working at all for me either can't send or read letters Etc

Vi      120 days ago  # + 3 -
App not working can’t sending messages or load anything ????

Cynthia Wood      122 days ago  # + 3 -
Is Securus down I had a visit at 2 and couldn't sign in.

Shannon      162 days ago  # + 0 -
Glitches with purchases and accounts down and unable to create new ones.
I have not been able to use securus for over a month now. I deleted my account assuming it was blacklisted, so i attempted to make a new one and I have found that it won't let me make a new account either. I originally was not able to purchase stamps because it kept giving an error prompt but now errors are all I receive whether it's on a PC or mobile device. This is a serious issue that is creating barriers between families.

SH      197 days ago  # + 3 -
Is it down?
Is Securus down today at Lee Adjustment in Beattyville Ky? My man called this morning then said he was gonna call back after he drank some coffee. He never called back and isn’t replying to my messages :(

Theresa Velado      208 days ago  # + 2 -
Hi . Their is a problem with the service today . Is their going to be some kind of credit to our accounts ? Because of the problems we have been having .