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Website: Securustech.net

Securus Video Visitation is a fully web-based visitation system that allows friends, family members, attorneys, and public officials to schedule and participate in video chat with loved ones on the inside.

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Guest • 17 days ago # 30 June 2025 + 0 -
★ ☆ ☆ ☆ ☆

It's unreliable. Securus will adamantly deny anything is wrong with their network; however, system wide outages plague the system as it does right now 6/30/2025. The tablets themselves are failing at an abysmal rate; batteries that are swollen, screens with multiple deadspots rendering them useless is some cases just to name a few major items.

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Guest • 49 days ago # 29 May 2025 + 0 -

Just purchased connect, unable to use them

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Guest • 268 days ago # 22 October 2024 + 0 -
Help with more information

What is going on with the tablets in Missouri prison's? My loved one along with many others tablet has gone to a green screen and he can not log in to make calls. I have been told by some other friends that it is an securus issue is this correct or is it an issue with pin numbers and signing is?

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Guest • 281 days ago # 9 October 2024 + 0 -

It won’t let me send or see my contact list

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Guest • 290 days ago # 30 September 2024 + 0 -

He's calling but it's not coming through on my end .it shows up on call attempts

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Guest • 313 days ago # + 0 -

Hello is anyone on this post app issues I am have you solved your app issue yet any tips

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Guest • 313 days ago # + 0 -

Please help I am not getting messages app failure maybe anyone else having issues with Securus tech ????

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Guest • 313 days ago # + 0 -
★ ☆ ☆ ☆ ☆

Not loading properly unsecured network payments not processing completely

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Guest • 313 days ago # + 0 -
Unable to purchase or load commissary

I am having issues exits app keeps me logged in. Does not allow me to purchase stamps. Have tried uninstall and re install the app. Have tried using browser it does not work.

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Guest • 313 days ago # + 0 -
★ ☆ ☆ ☆ ☆

Currently having issues trying to make payment.

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Guest • 337 days ago # + 0 -

Can't login. Error message

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Guest • 341 days ago # + 0 -

Login issues and I can’t even message my husband. Securus get your shit together

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Guest • 341 days ago # + 0 -

Can't login.. this is getting old

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Guest • 345 days ago # + 0 -
They really need to fix this app

The text is showing I’m blocked also my other family member text showing blocked. And now it’s showing just Texas when trying to do another account

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Guest • 345 days ago # + 2 -
Text connect still down

Text connect is saying I'm blocked. They emailed saying it would be down from 10pm last night till 6am this morning. But it's still down! Why am I even surprised? They can't get anything right! Ever.

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Guest • 345 days ago # + 0 -

It's saying that my conversation is blocked and I don't know why

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Guest • 349 days ago # + 0 -

It's not working where I live which is Lexington Kentucky
I just want to talk to my boyfriend ????this is getting ridiculous ????

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Guest • 349 days ago # + 0 -
Phone calls messing up with securus

So my boyfriend it is currently incarcerated at Green River correctional facility he has tried to call me three times today and it wouldn't let me talk to him so I don't know if securus is having a general outage because of the weather or if something else but I need y'all to fix it cuz I need to hear from my boyfriend. So please get this fixed before he calls me in the morning before he goes to work

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Guest • 357 days ago # + 1 -

Oddly, I havent heard from my LO in WSP today.. anyone else?

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Guest • 357 days ago # + 0 -

Is anyone not receiving calls or messages in Dallas?

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Guest • 358 days ago # + 1 -

Is securus tablet down for inmates in texas

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Guest • 362 days ago # + 0 -

This is so annoying I want to talk to my husband smh ????????‍♀️

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Guest • 363 days ago # + 0 -
Texas

Is it gonna take longer than it took for them to fix Microsoft this morning??? Its not working on my computer but its working on my phone... Texas

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Guest • 363 days ago # + 0 -

Not working! Second time today...

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Guest • 363 days ago # + 2 -

Not working again

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Guest • 363 days ago # + 0 -

No network error for 3 hours now, this company is just awful but we have no choice but to use them. They suck!

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Guest • 363 days ago # + 0 -

I can login on but it’s not showing messages is saying I have no messages and then I error message pop up

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Guest • 365 days ago # + 1 -

Yesterday inside probs,and now we can't get in,two days in a row..do they even realise how hard that is for everyone?

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Guest • 365 days ago # + 0 -

Call terminated due to system error.

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Guest • 365 days ago # + 0 -

My man called and said the tablets will not let them read messages or send them

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Guest • 366 days ago # + 2 -
Texting on Securus

Currently unable to receive from the secure texts and or the inmates are unable to send from the texts feature. I have received emessages reporting this issue on their side.

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Guest • 379 days ago # + 0 -

Purchased stamps last evening it charged my bank account but didn’t give me the stamps

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Guest • 384 days ago # + 0 -

Won’t open messages, says there’s technical difficulties

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Guest • 386 days ago # + 0 -

Pfff...I can get in thru the app,but when I wanna choose my contact I get tech issues..website doesn't work at all!

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Guest • 391 days ago # + 1 -

Getting sooo frustrated,site nor app is working in the Netherlands! Hang in there everyone who's also experiencing it!

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Guest • 393 days ago # + 0 -

Any one know if securus is down for the prison?

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Guest • 393 days ago # + 0 -

Is securus down for the prison systems today??

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Guest • 399 days ago # + 0 -

And AGAIN...can't log in..come on People!!! Can't be doing this to us again!

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Guest • 406 days ago # + -1 -
Video visits not scheduling

Securus video connect won’t let me schedule a video visit I even clicked multiple days they all have the error try again notification I don’t know what’s going on is this happening to anyone else?? Washington State Penn if that matters

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Guest • 407 days ago # + 1 -
On and off today

Just found out Securus might be on and off today on the inside,my LO got a message.So if anyone wonders why they don't hear from their lo..Just so y'all know..

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Guest • 407 days ago # + 2 -
Connection issue

The phone rings and when I press 1 there is silence or it hangs up before the option. I hope we are not being charged. It has happened 3 times today

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Guest • 413 days ago # + 6 -

Are emails taking long to come in for anyone?

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Guest • 414 days ago # + 3 -
Is anyone else not receiving messages ?

I spoke with my husband and he said he’s been getting my messages and sending me messages back but I haven’t received anything from him since yesterday.

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Guest • 414 days ago # + 1 -

It might just be me but I tried to send a message and it kept giving me technical difficulties, error today 11am

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Guest • 414 days ago # + 0 -

It worked a few mins now it’s not!! Frustrating!! In Phoenix, AZ

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Guest • 414 days ago # + 0 -
Is this going to get fixed

I’m in Florida and it still isn’t letting me log on has been like this all on my boyfriend ends same thing but now it’s working on his end and now mine we’re both in Florida

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Guest • 414 days ago # + 0 -

Still not working smh

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Guest • 414 days ago # + 0 -
Securus app

Tried to login but saying unable to retrieve login information been trying all day to get on this app and on the website and haven’t had no luck

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Guest • 414 days ago # + 3 -
★ ☆ ☆ ☆ ☆

Families & spouses invest in too much damn money for the App the have all these issues/ outages.

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Guest • 414 days ago # + 0 -
Get it together

App not letting me sign in here in Florida, had to call the county jail to set up a visit, made it on site, just in case Securus decided to mess up again I don't loos out on money. But I sure did miss out on calls and messages today. So frustrating

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Guest • 414 days ago # + 2 -
Technology Heal Thyself, FAST

App worked for 30 minutes and now down again. My son was able to call me and send message, but I just can't message back. He also said he is just now getting messages from 4 days ago.

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Guest • 414 days ago # + 1 -
Still Can't Sign In

Houston, we still have a problem. It's been all day and the app is finally loading but still can't sign in to send message or load an account. Same for the website, it now loads, but can't sign in. Get that tired we're having technical issues and try again message. What a utter crock!!! I read that securustech is on the verge of bankruptcy filings and no wonder with these daily interruptions.

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Guest • 414 days ago # + 7 -
Are calls going through to you?

Is anyone else not receiving calls? My husband just called and said he’d been calling all day and just now is the only call I got all day.. so maybe yours had been calling and it’s not going though I don’t know what’s going on but get it together Securus I’m tired of this!!!! We all deserve better than this BS stress they’re putting us through.

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Guest • 414 days ago # + 0 -

Still down in Arizona..

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Guest • 414 days ago # + 2 -

Please get this app together so that I can talk to my husband please :(

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Guest • 414 days ago # + 2 -

It worked in Florida for about 3 minutes and stopped working

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Guest • 414 days ago # + -2 -
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Guest • 414 days ago # + 0 -
Experiencing technical difficulties

Error message stating
"Currently we are experiencing technical difficulties processing your request. Please try again later.
For over 10hrs now

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Guest • 414 days ago # + 2 -

it worked for 5 minutes back down again

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Guest • 414 days ago # + 0 -

Down in illinois

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Guest • 414 days ago # + 0 -

Still not working in ohio

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Guest • 414 days ago # + 0 -

It's back up in Kentucky

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Guest • 414 days ago # + 0 -

How long does this take?! This is ridiculous with all the technology now and it’s taking this long????

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Guest • 414 days ago # + 1 -

I haven’t been able to log in all day…fix it or stop taking our money!

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Guest • 414 days ago # + 0 -

Pretty frustrating. Still not working… Chattanooga, TN.

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Guest • 414 days ago # + 3 -

Is this gonna be an every Tuesday thing now? Feel like we should know if it is

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Guest • 415 days ago # + 1 -
Fix it

Why should I have to explain to my loved one why I can't log in to our videos smh I called yall said within the hour you would have it working it's been way longer then an hour then I tell my loved one it's not working he said it wasn't working on phone calls but now the calls work why isn't my videos work I shouldn't have to fight with my loved one for something yall keep doing every week

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Guest • 415 days ago # + 0 -

Can’t login to either securus or JPay!
Oklahoma

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Guest • 415 days ago # + 1 -
Securus down

Can't even get on securus. This is ridiculous. We pay all this money to talk to our LO and can't and when we're finally able to they're mad at us because they can send messages but we can't even login. Jesus fix it because this site is on my last nerve.

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Guest • 415 days ago # + -1 -
Securus not working

I've tried adding money to my son's phone account on Securus today. I get almost done with the process of adding money for my son's phone account(he's in prison),and after adding the amount I want to put on I lose the phone call. 3 times in a row. My mother tried from her phone and the same thing happened to her. Why ???

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Guest • 415 days ago # + -2 -
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Guest • 415 days ago # + 0 -

Not letting me add money ends call

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Guest • 415 days ago # + 5 -
Search Securus Technologies and Bankruptcy

I used to add hundreds every month to stay in contact with my spouse. Now I add only $20 when getting low for calls, messages, etc. I don't trust the securus app. I mentioned bankruptcy last week and just waiting till that day comes and it just vanishes. No reimbursements, no explanation, nothing. We'll all be in the dark. I'd start looking into other means and not put all your eggs in one basket. That's not being negative, it's being logical.

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Guest • 415 days ago # + -1 -

If I miss my video visit because of this stupid outage will I get my money back

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Guest • 415 days ago # + -1 -

The securus app and website are both kicking me out before they can even open.

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Guest • 415 days ago # + 2 -
Getting disconnected!

I cant add money to my account AS USUAL so i am missing phone calls from my husband. The line just disconnects after entering the amount i want to add over the phone…. Cant login on app either so annoying…

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Guest • 415 days ago # + 0 -
Frustrated

I got an email they don’t know when it will be up again it’s a technical issue. Same shit as the other day. It’s so frustrating. I’d love to read my emails from my husband. Beyond frustrated.

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Guest • 415 days ago # + 0 -

Have they gave a time that it’s gonna be working again???? :(

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Guest • 415 days ago # + 6 -
Surcurus is a POS company!

It’s been down since 8am ! This is ridiculous!
This is how I communicate with my husband, he’s going to be worried not hearing from me all day

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Guest • 415 days ago # + 0 -

Why is it always down? It’s ridiculous

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Guest • 415 days ago # + 1 -

Hasn't worked since about 730am for me. Getting the network failure message once again.! I hate paying all this money for a POS service.

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Guest • 415 days ago # + 1 -
★ ☆ ☆ ☆ ☆

Way too expensive of a service for it to not work most the time!! I hate securus.

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Guest • 415 days ago # + 1 -
App not working

I get notification saying I got an email from my inmate friend, went to open the app it just sat there on the loading screen spinning, I did that for a good few minutes and it said having some type of problem and try again try again twice and got nowhere, I tried logging in on the site on Google and it sat there saying loading, then after turning my phone on and off twice I tried again with the app and the website the app once again sat there and didn't do anything just kept spinning, the website said authorization failure on login or something like that, first time I've had issues logging in, the notification came in about an hour ago at 10:37 a.m. that I got an email from my inmate friend, very frustrating and most likely they're having technical difficulties again

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Guest • 415 days ago # + -1 -

My will keeps shutting down and I can't log in on the site.

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Guest • 415 days ago # + 2 -

They need to come on and fix this app forreal it’s like every Tuesday it’s the same thing. Why they keep doing this to us

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Guest • 415 days ago # + 1 -
Securus what is going on?

This app and website is always down. Spend so much money and you keep raising your rates, for what? To be down for over 24 hours! This is a joke!

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Guest • 415 days ago # + 2 -
Still down !!! Hang in there everyone

Called customer support she said they are having a worldwide outage and she doesn't know when it will be back on but they are fixing it .. lmao this company is a freaking joke last time it was out for like 15 hours a new company needs to take over this is BS

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Guest • 415 days ago # + 2 -

Can't get through on the app, can see there messaging me through my email but, once again can't get on to do anything. WA

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Guest • 415 days ago # + 0 -
Ugh

It won’t even open the app here in nc and it kicked me off a phone call after 7 minutes. As much money as we pay this should not be an issue. It was just down last week. I’m so pissed.

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Guest • 415 days ago # + 0 -

I hate this! I can’t login it keeps kicking me off!!

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Guest • 415 days ago # + 0 -
Insane!

Tried 'for everyone or just me?' and guess what? Said its working and prob is just me..RIGHT!NOT!! Hate this..no mails I got mails waiting so I guess LO system is down too.

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Guest • 415 days ago # + 0 -

Weather is bad in Dallas so I’m sure it’s affecting their service ????I know they make enough money for this not to happen every other week

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Guest • 415 days ago # + 0 -
Phones down tol

My husband always calls at 6:50am MDT and no call and the facility says everything is fine there so they must not be able to make calls either

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Guest • 415 days ago # + 0 -
ANYONE RECIEVING CALLS STILL?

i just tried calling securus and there 800 number isnt even working! does anyone know if the tablets are working? are our loved ones able to call? because last time ours was down they were still able to call and message us

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Guest • 415 days ago # + 2 -
Consistent Service Failures

Unable to login on the app or website. Error says, "Currently we are experiencing technical difficulties processing your request. Please try again later." Same thing as last time. Terrible company and unreliable service.

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Guest • 415 days ago # + 8 -

I'm so sick of this I keep missing my video visits cause this never works yall need to give us extra back for all this

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Guest • 415 days ago # + 1 -

And here we go AGAIN! Same probs like last week..serious!?!World wide,I'm in the Netherlands. Hang in there everyone..!

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Guest • 415 days ago # + 1 -
Fix the problem

I can’t log into my app to write my husband it’s been working just fine since the last time it was down for a whole day and here we go again please fix this issue I’m in Florida

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Guest • 415 days ago # + 1 -
★ ★ ★ ☆ ☆

I can’t log into my app is it down again I’m in Florida all I want to do is a write a message here we go again it’s been working fine

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Guest • 415 days ago # + 0 -
★ ★ ☆ ☆ ☆

It has been 6 days since last time securus was unavailable. Now again the website is dead and log-in is not possible. This sucks a lot. They must be joking.
C. from Germany

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Guest • 415 days ago # + 1 -

Yes it is doing the same thing as last week just loading it will not open up..

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Guest • 415 days ago # + 1 -

Yet again I can’t get into securus. As much as we pay for these services they sure are messed up a lot.

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Guest • 415 days ago # + 1 -

Omg not the app Messing up agin ????

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Guest • 415 days ago # + 1 -
WTF

Same here again, ugh. This is hella annoying. Mine just says error when I go to open app. First it was the call not letting me input the card info now this.

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Guest • 415 days ago # + 2 -

Whyyyyy ????????
This is wild.
Can we just get it together Securus?
This is soo exhausting and frustrating.

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Guest • 415 days ago # + 8 -

App and website down AGAIN

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Guest • 415 days ago # + 25 -

Anyone having issues with opening the apps? It’s doing the same thing it did a week ago, “Network Failure”.

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Guest • 417 days ago # + 1 -

Won't let me put in my card info for the call

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Guest • 421 days ago # + 2 -

I can’t login in. It keeps saying Login Failure
Unable to retrieve user
Information

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Guest • 421 days ago # + 0 -

It’s still not working in Charlotte NC area!

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Guest • 421 days ago # + 1 -
SECURUS I WILL FIGHT YOU

This is actually insane. I'm fed up. I want to try to find a state rep or someone to talk to. Try to get some attention on this because this is UNACCEPTABLE. We had a video call scheduled for tonight and it worked for a whole 4 minutes. I know this site is completely unrelated to Securus, but I hope the Securus techs come over here and see how many real people they are screwing over with their horrible "fixes".

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Guest • 421 days ago # + 1 -

I was able to add money real fast now I can't get back on this has been a nightmare

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Guest • 421 days ago # + 3 -

I just check the app and it’s still saying unable to retrieve user information hopefully by morning this will be resolved!

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Guest • 421 days ago # + 2 -
Hurry up

This is so stressful and draining. All I want to do is send my husband messages and write back and forth. I’m so annoyed that we may wake up to this as well. I just want to talk to my husband.

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Guest • 421 days ago # + 1 -
Fix it !

This is so frustrating ! It was working so good ! I was able to message my husband and now he’s responded and I can’t see ! This is ridiculous! Please just fix it

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Guest • 421 days ago # + 3 -
Fix it

Really man it was working I was able to send my boyfriend a message and he sent one back and now I can’t see it because it crashed again. Y’all need to get this together please

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Guest • 421 days ago # + 2 -

Back saying “unable to retrieve user information” be for real

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Guest • 421 days ago # + 1 -
Hey Girlies

So happy I was able to add money to my account and speak to my husband :) I was stressing since this morning. Hope all of y’all are feeling better

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Guest • 421 days ago # + 0 -
Heartbroken

So upset, I've still gotta wait for Internet to be fixed at the facility before I get contact and this has been since Friday. Hope you all get to speak to your loved ones now. X

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Guest • 421 days ago # + 1 -

It is not working unable to locate my information.

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Guest • 421 days ago # + 0 -

Definitely up and running right now.. Good luck all :-)

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Guest • 421 days ago # + 0 -

It’s working !

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Guest • 421 days ago # + 1 -

It’s back up now!

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Guest • 421 days ago # + 1 -

I was just working for a minute and I was about to send a message. Then it went back out.

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Guest • 421 days ago # + -2 -
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Guest • 421 days ago # + 0 -

What happens if we have a visitation scheduled for tonight? Do they refund that money back? I’m so mad!!

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Guest • 421 days ago # + 1 -

I just got a email my husband wrote me and I’m so upset that I can’t open it. This is so ridiculous. How did they create ANOTHER problem !!

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Guest • 421 days ago # + -2 -
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Guest • 421 days ago # + 2 -
Can someone please tell us what’s going on

I just try to long back in but now it’s saying unable to retrieve users information … hopefully by tonight or tomorrow morning it will be fixed .. everyone keep your head up.. dose anyone know what’s going on I’m getting frustrated again

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Guest • 421 days ago # + 3 -

This really sucks :( I just want to talk to my husband and make sure he’s okay !

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Guest • 421 days ago # + 2 -

Honestly imma be up all night refreshing just to keep checking and hoping to get a message to send. Crazy !

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Guest • 421 days ago # + 2 -
Wtf again??

I have been checking and freaking out since last night and all day today. The one hour I’m busy apparently it works for 5 minutes but I missed it. I am so pissed off. Especially when I check my email and it says I’ve gotten multiple messages but I can’t log in to see them!! This is messing with so many peoples lives.

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Guest • 421 days ago # + 1 -

Aaaaand it’s down again smh

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Guest • 421 days ago # + 2 -

It’s was working for about 7 minutes then stopped again, my husband is pissed ! Florida

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Guest • 421 days ago # + 0 -
Come on

I just wanna talk to my husband !!! My kids just wanna talk to their dad. They are already gone from us can we please just have a working system !!!

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Guest • 421 days ago # + 1 -
Not working again

Oh my …. I can not take another day of error with this ! They need to fix it !!!!! I’m glad I was able to get a message out and read all of his !

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Guest • 421 days ago # + 1 -
Not working again

I was able to log in and send my husband a message but when i try again it says failure information … so they didn’t fix the problem Im very grateful I was able to send a message and hopefully it works for everyone

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Guest • 421 days ago # + 5 -

I was able to log in and send a message and now its saying “unable to retrieve user information”

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Guest • 421 days ago # + 0 -

App is up yayyyy!!!!

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Guest • 421 days ago # + 0 -

it’s been down since 10pm pst it’s now 3:32pm pst and it’s finally working for me

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Guest • 421 days ago # + 0 -

Securus is back up n working finally!!

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Guest • 421 days ago # + 0 -

I live in Florida and it isn’t working yet I just tried it’s very frustrating..

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Guest • 421 days ago # + 0 -

It should be working now, it is for me!

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Guest • 421 days ago # + 0 -

Can't access my account! This is my only way to contact my husband and my babies to see their dad! Come on!!!!

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Guest • 421 days ago # + 1 -
Bs securus

Seriously though. We are completely cut off... all day. And who knows fot how long??? Get it together we spend a lot of money on your service. . A lot.

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Guest • 421 days ago # + 3 -
Securus going Bankrupt?

Is Securus possibly filing bankruptcy? If so, is that why there's a lack of communication on your end to those who are paying for your services. Can someone from Securus Team clarify this?

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Guest • 421 days ago # + 0 -

This is outrageous! Cant open app or sign in screen. My loved one isbeing transported and I'm sure he is freaking out thinking no one cares

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Guest • 422 days ago # + 0 -
None

All I want to do is text my husband back I’m so pissed he keeps messaging me and I can’t even see what he’s saying I know he’s probably freaking out right now smh

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Guest • 422 days ago # + 2 -
None

The fact that there’s no communication on where they are in the process or anything is crazy. People just acting like we aren’t humans and that our loved ones ain’t humans. This is disgusting and sick. You never know what people are going through and to cut off communication and taking this long to fix it and being a tech company is crazy !

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Guest • 422 days ago # + 5 -

I have now contacted the news outlets in Florida. Because this ridiculous and it needs to be brought to the attention of everyone.

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Guest • 422 days ago # + 0 -
Fed up

They should be working around the clocks since we have to deal with not being able to talk to our loved ones ! My husband keeps messaging me and I can’t do anything !

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Guest • 422 days ago # + 0 -
FIX THE PROBLEM!!!

I have been trying to log in to my account to no avail. I have received calls but when I answer I get nothing but silence. This is absolutely ridiculous! Do you have any idea what it is like to not be able to talk to a loved one? FIX THE PROBLEM!!!!!

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Guest • 422 days ago # + 6 -
Securus correctional Facility Nation Wide System failure

From the more than 2 hours worth of phone calls since approximately 8:20am eastern time this morning May 21st 2024 Securus.net has a National complete system outage to I believe more than 1600 Correctional facilities throughout the United States
Per company information I have been told they have no idea at all when it will be restored or what happened to it.
The correctional institutions are pissed, the inmates are pissed and I just called the parent company Platinum equity in Los Angeles, California who owns Securus and they would not even speak to me.
So a company that provides inmate communication and visit and status updates to I believe 1600 or more correctional facilities all across this country has completely failed.
Securus has not even provided a customer email o all of the people who purchased phone, messaging and text credits for the people we are trying to stay in contact with and I was told “ Try back in a couple of hours but it could be 24 hours or days before it is working again.
I believe I am going to reach out to New York State media outlets and government officials and maybe we can get some information and possibly action taken to get this Nation Wide Correctional facility communications system fixed.
I would suggest everyone across the Nation do the same.
As of 20 minutes ago we cannot even get information from the correctional facility or schedule visits or get condition updates on anyone in any of these Corrections Facilities in New York State!

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Guest • 422 days ago # + 0 -
Ridiculous

My securus app has been rescheduling video visits, cutting my messages off at 7Pm instead of 12Am and today 5/21/2924 I'm unable to open the app in any browser, device or location. The same for several family members in different states I'm in Indiana. The prices they charge and now anyone who had a remote video schedule today just lost their money and visit imagine how much securus made off that, yet they say it's not on their end and their 800# isn't working to speak with a live person.

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Guest • 422 days ago # + 2 -
★ ☆ ☆ ☆ ☆

Horrible company

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Guest • 422 days ago # + 3 -
Crazy

Just as you guys are thinking about declaring bankruptcy due to the 1 Billion Dollars of debt , all this happens and it’s taking forever to work on it. Makes me think you guys aren’t even working on it. You could have put out an automated email to our loved ones stating we are having a problem on our ends as my husband is very worried about everyone.

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Guest • 422 days ago # + 4 -
When will we be able to log back in

I have been trying to add money to my account since 8 this morning. It says server unavailable on my end. I've tried 4 different devices and can't log in. My husband calls and it won't even let me add money that way like it usually would. The 800 at first kept declining my card which definitely shouldn't be and not it just hangs up when you call.

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Guest • 422 days ago # + 2 -
Crazy

Cincinnati is down too been down all day long..on the app it says NO NETWORK unable to access your data.. and on the website it says Error..like when are they going to fix this is bs

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Guest • 422 days ago # + 6 -
Unacceptable

This is beyond ridiculous that this app is still not up and running. Literally thousands of people are unable to talk to their loved ones because of this and there is no explanation as to why it’s taking so long. We already have to pay so much money a month in order to stay in contact and deal with faulty visitation booths that are always breaking and now for HOURS we are unable to speak to our loved ones. This is unacceptable and downright disgusting. Literally having a panic attack because I can only imagine how my husband is feeling right now not knowing what’s going on and why he can’t reach me.

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Guest • 422 days ago # + 2 -
★ ☆ ☆ ☆ ☆

No available representative, kept hanging up on me

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Guest • 422 days ago # + 0 -
Doesn't work

You can't even call them now ... the phone doesn't even work now. I can't add money to my account or nothing if I didn't already have some on there I couldn't even get the call but now I can't add any can't log in this is very frustrating

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Guest • 422 days ago # + 2 -
Securus down

I’ve been trying since 4am this morning and nothing on the app no network data then closes. Tried calling and it just hangs up. Went to website server not found wtf !?! My wife is messaging me and I can’t even see the message!!

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Guest • 422 days ago # + 1 -

Can not log in, even with link up above. This is frustrating cause I need to put money on a loved one's books.

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Guest • 422 days ago # + 2 -

This is crazy I’ve never seen a communication app down this long two hours at most I can’t believe this I can’t talk to my baby nothing

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Guest • 422 days ago # + 1 -
★ ☆ ☆ ☆ ☆

can't speak to anyone, only automated conversations. telephone conversations are costly, no support.

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Guest • 422 days ago # + 1 -

Nothing is working, I try to add money on the phone and just hangs up, can’t even get in touch with a rep!!

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Guest • 422 days ago # + 3 -
Fix it

This is just ridiculous. They don’t realize the affect it has on people lives. Kids needing to talk/see their parents. Spouses needing to see/talk to their spouse. My husband has messaged me 13 times probably worried about his family. They need it fix it this is how we keep our loved ones sane and happy and vice versa. The fact it’s affecting phones and messaging which is cutting off alll communication is crazy. This is beyond ridiculous.

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Guest • 422 days ago # + 0 -
What’s going on with app and when will it be working

Hi I just got a message from my husband and I can’t even login into the app this has been all day long and it’s just on our end because there system is working dose anyone know when this problem will be resolved

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Guest • 422 days ago # + 1 -
State of VA Outage

VA is out I cannot access my APP, I cannot log in. I cannot receive calls AT ALL. I am pissed as usual leave it to securus to have continued issues, every month, no every other week there is a problem. I AM OVERI T

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Guest • 422 days ago # + 1 -
Fix it

I have been trying to login to my securus account online and on the app since late last night. All I have gotten is error. I can't check my emessages. I don't like this at all. Lol fix it please like yesterday!!

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Guest • 422 days ago # + 2 -
Nothing is working

This is ridiculous. I pay hundreds of dollars per week to use a "communication" (and I use that word lightly) service that only works when the moon is in the correct phase and there's a butterfly chewing on a flower. The app closes itself and says "network error" when I try to open it, and the website has a DNS failure. At least notify people that there's an issue. Of course they probably don't want to do that because that would be an almost daily notification. Absolutely ridiculous.

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Guest • 422 days ago # + 0 -
Unreliable at best

In St Louis, can't even log on, no email, phone, nothing... This system us unreliable at best. Dropped calls on is a normal, takes days for emails to deliver.... I pay alot of money to try to keep our marriage together while he ( we ) walk down his time, and your system should be more reliable and work 99% of the time and it doesn't!!

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Guest • 422 days ago # + 0 -

This is absolutely Insane it’s been how long! And nothing is still working so much for keeping in contact

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Guest • 422 days ago # + 0 -
App not working

Can’t add money to talk to my husband and can’t do anything with this system being down. We pay a lot of money to help our loved one stay in touch and not feel alone.

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Guest • 422 days ago # + 1 -

CAN'T EVEN LOGIN

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Guest • 422 days ago # + 1 -
Ridiculous

This is ridiculous and frustrating. I called and waited a hour and half and they said the tech team is working on with no estimated time . I asked will it be done today they said they had no idea. This is crazy how could a tech company not be able to figure out a tech problem ? Not to mention they don’t even notify anyone out here and I’m sure they probably aren’t letting them in there know ! Paying for a service that I can’t even use. But at the end of they will go get to talk to their loved ones. This situation has been going on for over 12 hours now.

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Guest • 422 days ago # + 5 -
No communication, hearing tomorrow

This is absolutely ridiculous. My husband has his hearing tomorrow and there is ALOT of stuff we were going to go over today to be prepared as best as possible for tomorrow. And now we can’t communicate at all? That feels a bit unfair and a bit like a rights restriction. It should not take this long to fix. I, as well as many others, spend a lot of money in this app and deserve a much more reliable product. For most, this is the only connection to loved ones that they have. And this being taken away for an entire day is completely unacceptable. I can’t help but think if these were your loved ones this would be resolved much quicker.

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Guest • 422 days ago # + 1 -

App and website both not working ALL DAY. Missed my visit.

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Guest • 422 days ago # + 1 -
Pissed

Now their phone system is acting up? I just tried calling and it just went to dead air in the middle of the prompts Jesus H Roosevelt Christ

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Guest • 422 days ago # + 1 -

11 hours and this still hasn’t been fixed!!!

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Guest • 422 days ago # + 2 -

Any updates doubt Securus being down????

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Guest • 422 days ago # + 0 -

Used all the links that’s posted and I continuously tried to use the app it still does not work

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Guest • 422 days ago # + 0 -

Used all the links that’s posted and I continuously tried to use the app it still does not work

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Guest • 422 days ago # + 0 -

been dealing with this all my morning !! I can’t get on the app or add money to my account !! I need to talk to my husband !
-TX

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Guest • 422 days ago # + 0 -
Fix asap

503 not available.. Been having trouble for the past 3mths since I've had this ????.. emails are week or more behind.. and no phone calls at all this is to much

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Guest • 422 days ago # + 0 -

My husband was able to call me with his debit but I can not log in and do anything!

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Guest • 422 days ago # + 0 -

It’s not letting me login is it down ?

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Guest • 422 days ago # + 0 -
★ ☆ ☆ ☆ ☆

Never working right ughhh .. and all email I get are never on time and he still hasn't been able to call its been 4ms ????

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Guest • 422 days ago # + 0 -
★ ☆ ☆ ☆ ☆

Always have connectivity issues on the app

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Guest • 422 days ago # + 1 -
Techology Company, Heal Thy Self

Both website and app not working; it says no server found on the website and no internet connection on the app. Please fix it so we can communicate with our loved ones. For a company with Technology in the company name, it sure isn't living up to it.

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Guest • 422 days ago # + 1 -

What is going on haven’t been able to talk to my baby all day

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Guest • 422 days ago # + 2 -

I cant talk to my husband this is ridiculous we send good money on this Company, I hope it’s fixed by tonight -Florida

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Guest • 422 days ago # + 2 -
What’s going on with the app

Hi is there an update I still can’t log into the app this has been all day long is this problem going to be fix ??? Haven’t been able to message my husband all day I call Jpay and the phone hangs up. Can you please fix’s this before this evening

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Guest • 422 days ago # + 3 -

I cannot even get into the app. I have deleted & added it back. I also cannot login through the website. Error 503 Service Unavailable.

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Guest • 422 days ago # + 1 -

Cannot log in. Gives me an error page

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Guest • 422 days ago # + 1 -
Outage again.

I have tried all day to message my husband and it just keeps saying no network detected.. I really hope this doesn’t affect our visit later… what little time we get with them is hard to do without..

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Guest • 422 days ago # + 1 -
★ ☆ ☆ ☆ ☆

I legitimately only get to see my man 20 minutes a day... The fact i can't have my visits because this app is never working is extremely frustrating and unfair. The conditions he is kept in alone are disgusting and outrageous. I wouldn't treat a wild animal that way. The wifi is never working and where he is in a cell for 22 hrs a day youd assume the one tool he has to help him stay sane would work. Youd assume the grants and everything you get the one app that connects us would work. This is insane fix it nowww

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Guest • 422 days ago # + 2 -
Frustrated

We might as well be locked up too considering we can't communicate with our loved ones. We are being charged for the worst system. All of these apps are scams at this point and taking advantage of people who can't afford the service to begin with. Shameful.

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Guest • 422 days ago # + 2 -

I pay to much dam money for this app to keep having so much difficulty! Get to work!

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Guest • 422 days ago # + 1 -

I can't log in it won't do a thing

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