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Website: des.nc.gov

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 Des.nc.gov status: NO ISSUES  88 comments
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Guest    •   622 days ago  # 1 December 2024 + 0 -
when I call the website help phone says open on Sunday beginning at 12pm

I have repeatedly called the help number listed on ncdes website 888-737-0259. The recording says they are open on Sunday beginning at 12pm. After their recorded announcements about when they are open all I hear- "I cannot hear you" about" 3 times, then they disconnect.
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Guest    •   719 days ago  # 26 August 2024 + 0 -
NC DES website down for Maintenance

Have not been able to certify for my weekly certification I keep getting told that the website is down from 11pm-3am EST everyday and I have been going on the website to attempt to log in with no success and keep getting the website is down for maintenance error for two days From Sunday, Monday and Tuesday.
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Guest    •   859 days ago  # 9 April 2024 + 1 -

Can not access weekly Certification for Nc unemployment.
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Guest    •   934 days ago  # 25 Jan 2024 + 1 -
Des portal not working

The des online portal keeps saying the sight is closed for improvements from 11pm to 3 am every night. But I can't access it during the day because I get the same message
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Guest    •   1033 days ago  # 17 October 2023 + 0 -

T Errors all over the place
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Guest    •   1045 days ago  # + 4 -

Been trying to login for 2 days, keep just getting a blank screen that says "Error".
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Guest    •   1052 days ago  # + 3 -

I keep trying to file my clients quarterly report, but I keep getting an ID error before I can file. It's been like this for two days...
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Guest    •   1078 days ago  # + 1 -

System seems to be stuck in maintenance mode. That is the message that comes up when you try to log in. Maintenance from 11pm to 3am
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Guest    •   1091 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

broken links, no clear information
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Guest    •   1092 days ago  # + 0 -

Can't file my weekly claims
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Guest    •   1108 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Confusing, slow, and unable to upload documents
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Guest    •   1115 days ago  # + 0 -
Issue Continuing...

Refuse to waste more time on this. Finally got in program, completed report to page 3 of employees, Server error appeared again; mailing our report.
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Guest    •   1115 days ago  # + 0 -

What is wrong w/your website. Trying to file qtr 2 Wage Statement for 4 days now and all I get is an error after logging in.
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Guest    •   1121 days ago  # + 0 -

I can’t access the website to check my notes. It’s been like the for 3 days now!
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Guest    •   1129 days ago  # + 0 -

Is the system down I’m trying to make sure my claim is ok and will it be ready by Sunday when I do weekly certification
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Guest    •   1147 days ago  # + 0 -

I have tried everything, clearing my browser, turning off my cell, nothing seems to be working.
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Guest    •   1281 days ago  # + 0 -

clear ur history and try logging in seems t b up at 8pm
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Guest    •   1295 days ago  # + 0 -

Can’t file my weekly certification
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Guest    •   1313 days ago  # + 0 -

Hi,

I can get on the site but when I try to open/file a new claim, it doesn’t take me to that page
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Guest    •   1321 days ago  # + 0 -
★ ★ ☆ ☆ ☆

System Maintenance message outside of specified hours in the message. Cannot file my weekly certification
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Guest    •   1365 days ago  # + 0 -

Haven't been able to get to my "account" and only shows up as a covid message as closed in between 11pm and 3am. Why is this showing up?
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Guest    •   1366 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Can't log in for a week
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Guest    •   1371 days ago  # + 1 -

I have only been able to log in once in 3 weeks. When are they going to fix this system?
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Guest    •   1381 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Cannot create an account going on 9 days. I lost my job and need help! Get it together NC DES!
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Guest    •   1382 days ago  # + 0 -

These issues have been going on over a week. Still unable to file my weekly certification from over a week ago and app doesn't work and when you call your on hold for 74 min or longer.
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Guest    •   1383 days ago  # + 0 -

Tried logging in just now. A “Covid” message popped up saying the system will be unavailable daily from 11 pm -3 am for the foreseeable future for maintenance. SMH
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Guest    •   1383 days ago  # + 0 -

Received this email on 10/28/22. Clearly they are having serious issues. Wish there were more transparency, or phone numbers with recorded updates so we'd know progress is being made/estimated completion/alternate filing instructions, etc.

Employers:
The N.C. Division of Employment Security’s online remote tax filing system is temporarily unavailable due to required system maintenance. Because employers cannot currently access their online accounts, the Oct. 31 deadline for making unemployment insurance tax payments and filing your Quarterly Tax and Wage Report has been extended to Nov. 15, 2022.

We apologize for any inconvenience.

Thank you,
The N.C. Division of Employment Security
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Guest    •   1383 days ago  # + 0 -

Finally got email that my claim has been decided. Have not been able to log into system all day long today. No internet connection, times out, etc.
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Guest    •   1383 days ago  # + 0 -

Need to file payroll reports for several companies as an accountant, and every time I try to log in, I'm getting a message that it has timed out because it took too long to respond. Site cannot be reached. I know the deadline was extended, but it's November and the issue is still persisting, so what good does extending the deadline do if you're still not going to fix the website to be able to file reports? VERY FRUSTRATING! Do better NCDES.
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Guest    •   1384 days ago  # + 0 -

Lost my job on 10/26 and have not been able to create an account since then and today is Halloween. RIDICULOUS!
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Guest    •   1384 days ago  # + 0 -

Can’t ever EVER log in. So I haven’t yet in two weeks done a certification. This is Ridiculous. Unemployment benefits are already ridiculously low, so why is the website ridiculously hard to maneuver?
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Guest    •   1385 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Still can't file claim and they have no back up plan.
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Guest    •   1385 days ago  # + 0 -

Been trying to log in since yesterday morning 10/30/22 but keep going forbidden error, how can I file my weekly certification?
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Guest    •   1385 days ago  # + 0 -

Been trying to log in for 24 hours. Keep getting messages about not having a secured connection. Tried phone with data only, phone with Wi Fi, different browsers, and laptop.
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Guest    •   1386 days ago  # + 0 -

403 - forbidden access is denied. Can't get to log in screen to complete weekly certification.
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Guest    •   1388 days ago  # + 0 -
★ ★ ★ ★ ☆

Can't log-in. P.S. Your site admin should decide whether the term is log in, sign in, or log-in—and then everyone use that term.. Confusing to ppl who aren't very computer savvy.
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Guest    •   1388 days ago  # + 0 -

I come to this site and it says I'm already signed in (because in the upper left corner it says "Sign Out." When I click the Sign Out link, I get a 404.
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Guest    •   1389 days ago  # + 0 -

Yesterday (10-26-22) there was a banner stating there could be problems logging in due to maintenance. Today (10-27-22), no banner but still cannot log in (goes directly to Connection error message). Reports & payment due by Monday (10-31-22)! ~ Southeastern NC
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Guest    •   1389 days ago  # + 0 -

10/26-10/27/22 NC Des website not working. Need to log in to enter the 3rd quarter Unemployment report
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Guest    •   1449 days ago  # + 0 -

Website Never would send me validation code. I checked spam. Worked fine up until today.
(Also, why is this “one time code” required EVERY time you sign in???)
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Guest    •   1489 days ago  # + 0 -

NCDES Website has not been working for close to a week now -- any idea on when it will be back up?
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Guest    •   1561 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Terrible.
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Guest    •   1567 days ago  # + 0 -

Can't login when they send me the code I login and says error
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Guest    •   1576 days ago  # + 0 -

Cant login As soon as I login the system logs me back out please help
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Guest    •   1594 days ago  # + 0 -

All I'm getting is the reliacard notice that you HAVE to acknowledge reading. Checkbox and submit button grayed out.
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Guest    •   1615 days ago  # + 0 -

1099 g not opening as well. Plus now login doesn’t even work to get in
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Guest    •   1643 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

You can’t get through, when applying weekly certification hard to reach them. Now case settled they send a notice says check on website well they have changed that and want to go through another identification process and it is now 1000 times worse. So I just quit trying. Can’t call must have three people on their payroll now. Our governor needs to look into it if he cares about people.
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Guest    •   1813 days ago  # + 0 -

It is very suspicious that the online site and app is showing no 2021 information just 2020, all the correspondence for 2021 is gone, payments gone, eligibility gone, and it says now I am on PUA when I am actually and always been on UI.
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Guest    •   1826 days ago  # + 0 -

Trying to log in since 12pm on 8/15, passcode verification email will not send to my email. I am unable to log in to file weekly cert
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Guest    •   1826 days ago  # + 0 -

All I keep receiving is this Error 404 message!
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Guest    •   1826 days ago  # + 0 -

the site is still down and of course we all need to file and they know this. Has anyone gotten through to file today?
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Guest    •   1846 days ago  # + 0 -

The app hasnt worked for 2 days. It said data connection but i have data and wifi. ???? des is gonna mess everyone up and somehow it'll be OUR fault. smh
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Guest    •   1846 days ago  # + 0 -

North Carolina unemployment website says that we have to go on to NC Works (a job search website) and register and update your resume to get your unemployment check. Well, I have been on NC Works since I started getting unemployment and I updated my resume just a week and a half ago. I still can't file my weekly certification so that I can get my unemployment money! ????
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Guest    •   1847 days ago  # + 0 -

why is it still down? The weekend is the worst time of the week. How long has it been down? seems like back in June it was down
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Guest    •   1848 days ago  # + 0 -

Wonder if this issue will be addressed
"TODAY"!
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Guest    •   1848 days ago  # + 0 -

Just now: The System is down for Maintenance.
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Guest    •   1848 days ago  # + 0 -

Guess we all not getting paid dis week smh dats just crazy
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Guest    •   1848 days ago  # + 0 -

Can't log in ..website is having issues.
Need to certify for this week..
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Guest    •   1848 days ago  # + 0 -

Site is still down I really don't understand this
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Guest    •   1848 days ago  # + 0 -

Is da problem gonna be fixed soon? We all need to file
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Guest    •   1848 days ago  # + 0 -

allowing to open the website's homepage and even allowed me to get a verification code sent to my email. when i came back to put in the code it then gave a 404 ERROR
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Guest    •   1848 days ago  # + 0 -

Error 404
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Guest    •   1848 days ago  # + 0 -

Error 404 how long will it be down? have to do certification
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Guest    •   1848 days ago  # + 0 -

Every week there's something wrong with this site, once again it will not allow me to my client homepage.
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Guest    •   1848 days ago  # + 0 -

Error 404--Not Found
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Guest    •   1848 days ago  # + 0 -

Error 404
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Guest    •   1848 days ago  # + 0 -

Error 404 message
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Guest    •   1875 days ago  # + 0 -

Filed weekly certification yesterday and did not receive my payment today. When I try to check my confirmation history it continues to give me an error code! What is going on?
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Guest    •   1875 days ago  # + 0 -

Is the system down? I can log in but I can't see any off my payments or my confirmation status
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Guest    •   1883 days ago  # + 0 -

When are you getting your website fixed? Many people this morning are not able to file their certifications.
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Guest    •   1892 days ago  # + 0 -

Log in error
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Guest    •   1896 days ago  # + 0 -

Couldn’t file weekly Certification!
your website is down!
Sunday June 6,2021 and early morning June 7,2021

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Guest    •   1897 days ago  # + 0 -

did yall have do work search requirements??
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Guest    •   1897 days ago  # + 0 -

Worked for me just now. Filed weekly certification
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Guest    •   1897 days ago  # + 0 -

It did just let me log in
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Guest    •   1897 days ago  # + 0 -

It’s working just got be patient for the page to load up I was able to to complete weekly certification it took a couple of mins for pages to load
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Guest    •   1897 days ago  # + 0 -

Still down showing error messages. Think it’s an outage because today is the 6th to many people logging in at once.
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Guest    •   1897 days ago  # + 0 -

I got in but then I couldn't submit it as page was loading forever then giving me an "error"
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Guest    •   1897 days ago  # + 0 -

What is really going on I’ve been trying since 4 am… guess they tryna tell us something lol!
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Guest    •   1897 days ago  # + 0 -

I have been trying to deal with these people since the middle of yesterday afternoon. I waited in the chat queue for 3.5 hours and there was a 7 hour and 55-minute wait to call and speak to someone. Now today the page isn't working at all and I assume if I can get through with the questions I need to provide work search information, I won't be able to get that either and so will the hell begin in receiving payment. I've been tryng to get into the des.nc.gov site since 6:00 am. They won't be open until noon and to call on the phone they are closed today.
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Guest    •   1897 days ago  # + 0 -

Website not working
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Guest    •   1897 days ago  # + 0 -

No backend server available
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Guest    •   1897 days ago  # + 0 -

Website still not working
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Guest    •   1897 days ago  # + 0 -

NC DES is a hot mess as usual
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Guest    •   1897 days ago  # + 0 -

DES not allowing login?? This is message.
Failure of Web Server bridge:

And can't call anyone.. Any suggestions
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Guest    •   1897 days ago  # + 0 -

log in not working
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Guest    •   1897 days ago  # + 0 -

Failure of Web Server bridge:
No backend server available for connection: timed out after 10 seconds or idempotent set to OFF or method not idempotent.
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Guest    •   1897 days ago  # + 0 -

No back end website server
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