Fitbit.com Current Status

*Current Status is based on reports from UpdownRadar users and social media activity data

Website: fitbit.com

Find your fit with Fitbit's family of fitness products that help you stay motivated and improve your health by tracking your activity, exercise, food, weight and sleep.

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Forum & Comments (70)


How do you rate your experience with Fitbit.com?

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 Fitbit.com status: NO ISSUES  70 comments

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Admin    •    comment pinned    #
Possibly, redirect from different versions is configured incorrectly on fitbit.com. In this case, use the links below:

http://fitbit.com    https://fitbit.com    http://www.fitbit.com    https://www.fitbit.com


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Guest    •   225 days ago  # 4 April 2024 + 0 -
★ ☆ ☆ ☆ ☆

It won't help me log in after forgetting my password. Says it sent the forgot password email. But I never receive it. Crap service. Really bad. Been trying for 7 days now
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Heather    •   225 days ago  # 4 April 2024 + 0 -
Doesn't send forgot password email

It logged me out. I have forgotten my password. I ask for a forgotten password email. It says it's sent it. IT HAS NEVER SENT ME THE FORGOTTEN PASSWORD EMAIL so I can't log back in.
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Caroline    •   237 days ago  # 23 March 2024 + 0 -

Fitbit won't sync.
Steps on Fitbit Sense not syncing with app. Fitbit Aria scales not syncing either
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Dicagi    •   238 days ago  # 21 March 2024 + 0 -

Haven't been able to sync my fitbit in 2+ days. I can't login to the fitbit site either.
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Dawn    •   245 days ago  # 15 March 2024 + 0 -
Not syncing

My Fitbit hasn’t synced in 7 days! I have shutoff Bluetooth and uninstalled the app and reinstalled and shut off the phone and restarted and still nothing
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Gs    •   259 days ago  # + 0 -

Sleep did not record at all , no metrics, worked fine day before. Works then it doesn’t
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Mucky    •   278 days ago  # + 0 -
No Feb Data

I have no Feb. data. It seems to have stopped recording data even though data appears on watch. I longed in earlier in month, no data decidec to wait few days, still no data.
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Guest    •   343 days ago  # + 0 -

The website shows no data - I can see steps on my actual Fitbit. I pay for premium and no data is being shown.
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Guest    •   369 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Fit bit app not working
Blank page nothing will work!
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Guest    •   377 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

App update stopped Fitbit from syncing. Fitbit won’t acknowledge the issue claiming my device is passed warranty
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Kim    •   385 days ago  # + 0 -
Retiring our Fitbits

My husband and I have Fitbits. Inspire 2 and Versa 3. Ready to retire them.
No data or inconstant data for over a month now. What happened? Will not sync, sleep records occasionally as well as heart rate. Phone notifications (a joke) and ability to set alarm with Alexa. I'm going to move on!
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Guest    •   386 days ago  # + 0 -
★ ★ ☆ ☆ ☆

This not-syncing problem is getting to be a huge pain.
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Guest    •   389 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

I haven’t been able to sync tracker with app since10/17/2023
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Frustrated Fitbit user    •   400 days ago  # + 2 -
Fitbit Charger 5 not syncing

Fitbit 5 app not syncing. Tried everything from disabling and enabling the app as well as Bluetooth, and also restarting the Fitbit device and the Android phone, but still not syncing. Also Fitbit. com website doesn't seem to be responding.
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Guest    •   400 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

I didn’t even know Google acquired Fitbit until today. What I did know was the recent update screwed up everything. First the ugly screen face on the app. I liked the old setup. Usually when I leave the app open while I’m on the treadmill I could see my steps counting. Now I have to keep refreshing. Today I went to scan a food product it kept saying got it but didn’t show anything. So I decided to delete the app and redownload, now I can’t even sign back in. So I decided to go online to see if there were any issues. Lo and behold major issues going on. Apple Watch looking real good right about now.
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Sandy    •   400 days ago  # + 0 -

Same here
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Guest    •   400 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

its just utter garbage. been a user since the charge 3 and each release has been worse than the one before. downgraded to an inspire 3 hoping it would be better, its not, same problems with the gps not connecting unless you restart the tracker each time. will not be buying another fitbit
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Guest    •   400 days ago  # + 2 -
★ ☆ ☆ ☆ ☆

I have only given 1 star because there is no option to give less!!
New update on the app (I did not agree to) is rubbish.
The server is down more than it is up.
Customer service is non -existent.
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Guest    •   400 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Not working, no information from Google on why and when it will be back up.
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Sandy    •   400 days ago  # + 0 -
App and Website bust.

App not syncing my Charge 4. Additionally, can't log into account on website to check progress of new Charge 6 order. Diabolical "launch" of new app and device. Not instilling faith in the brand since Google stepped in! Have they broken Fitbit? ????
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robert    •   400 days ago  # + 1 -

is fitbit down today
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Debs    •   400 days ago  # + 3 -
Down yet again.

I have had problems with updating data via my phone for the last 12 hours! Goes through the motions and then tells me it cannot sync and tells me to go to help ... nothing comes up in the help section to actually help!
I thought that we had reached a new low when they applied an update (that I did not agree to) and applied new graphics that my 12 year old would have been ashamed to submit as a school project. But no, the fitbit/google collaboration has sunk to even lower depths!
Oh well, my current fitbit is 8 months old and is showing all those usual little signs that it is not going to work much longer... and I will not be buying another.
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Guest    •   400 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

No updates to when things are down and crashing for hours on end and misleading troubleshooting from help and support that tell you to reset devices which will effectively lock you out until they fix their servers.
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HollyH    •   400 days ago  # + 0 -

It won't sync with my Pacer app. I wish it would not act up so much. No customer service support. Server error/down.
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Guest    •   400 days ago  # + 2 -
★ ☆ ☆ ☆ ☆

Crap won't sync and no customer service help
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Jill    •   400 days ago  # + 1 -
Seriously?!

It's been down for at least an hour or so but Fitbit hasn't even updated to Twitter? Just. . . Nothing. Ever since they put in this new UI it's been trash.
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Duane Cotton    •   400 days ago  # + 15 -
Server down

Very disappointed. No communication from Fitbit team. Can’t even add my device back to my account. Keep getting this message ( An error has occurred. Please try again later.
The operation couldn't be completed. (googlemac_iPhone_Fitbit_App_Stat-icFrameworks_Onboardingbit_On-boardingbit.PairingPreviewError error)
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Guest    •   400 days ago  # + 3 -

Been Fitbit user since 2016 and been pretty reliable. New app introduced by Google and already having problems connecting to the backend
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Sydneyguest    •   400 days ago  # + 5 -

Wow, google are absolutely hopeless, last fitbit I ever buy, nothing works.
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Guest    •   400 days ago  # + 15 -
★ ☆ ☆ ☆ ☆

Has been horrible since Google bought it...
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Guest    •   407 days ago  # + 5 -
★ ☆ ☆ ☆ ☆

Absolutely rubbish upgrade in the software keeps disconnecting from Bluetooth waste of time
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Guest    •   437 days ago  # + 5 -
★ ☆ ☆ ☆ ☆

Refuses to sync, then logged out and won't sign back in. Unreliable and not fit for purpose
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Nick    •   506 days ago  # + 0 -
fitbit app Canada stopped syncing for me at exactly 3:59pm est on June 27 2023

I'm new to fitbit and at exactly 3:59pm est on June 27 2023 the fitbit app (canada) stopped syncing and now I am not able to login to the app at all. The website is file I can access my account that way but not the app.
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Guest    •   528 days ago  # + 0 -
★ ★ ★ ☆ ☆

Give advance notice of any down time...annoying.
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Vickie L    •   564 days ago  # + 0 -
Fitbit down

Fitbit sense and app stopped working about 10 am est 4/30, it’s now almost 12 hours later and nothing. Only gave logo on screen and app want sync, has showed my watch battery at 86% all day. Want let me connect to wi fi either. I show a firmware update but need it to connect to WiFi to do that. Also can’t turn Fitbit off. Frustrating!!
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Glynis Dsouza    •   604 days ago  # + 0 -

I cannot sync Fitbit to my phone app today March 22, 2023
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Guest    •   638 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

new purchase and I'm unable to create a new account or reset an old account password. Fitbit says they are aware but it's been down > 4 hours
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Ellen    •   647 days ago  # + 2 -

Fitbit will not sync or track sleep. Tried all the troubleshooting suggestions. This is in Canton Michigan.
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Leslie    •   648 days ago  # + 2 -

Can’t connect with Fitbit app. Also can’t get in touch by phone
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Kiri    •   648 days ago  # + 0 -

Network error - can't connect a new device
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Suz    •   648 days ago  # + 1 -

App not working and my device is not syncing.
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Teresa    •   648 days ago  # + 2 -
App not working properly

Cannot sync device properly, tried to reset as recommended and it will not accept the pair number, even though it is correctly typed, wish I'd looked here before wasting my time trying to sort it myself!
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twiddles01    •   648 days ago  # + 3 -
fitbit app not working

Keep getting these responses when trying to log in to the fitbit app today....
- fitbit app unavailable, try again later - or - fitbit.com down for maintenance.
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Beth    •   648 days ago  # + 5 -

Fitbit not syncing
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Drakermom    •   648 days ago  # + 4 -

App not working/ syncing today. Problems started last night
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Darrel    •   648 days ago  # + 1 -

FitBit down Madison, Wi
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Sue    •   648 days ago  # + 9 -

Fitbit app not working
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A    •   648 days ago  # + 1 -

Can't get fitbit app to work
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RichInAriz    •   648 days ago  # + 2 -

Fitbit servers down!!
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Guest    •   664 days ago  # + 0 -
★ ★ ★ ☆ ☆

Crap
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Anonymous    •   675 days ago  # + -2 -
Comment is hidden.

Joanne Mifsud    •   685 days ago  # + 0 -

I can't login to my fitbit app. Tried to re install several times to no avail. Have been having syncing problems these last few months.
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Bill Merrow    •   714 days ago  # + 1 -

keep getting fitbit.com is down for maintenance for over a half hour
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Jerry    •   724 days ago  # + 0 -

Still cannot use conversation in the app
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hutt    •   724 days ago  # + 1 -

Unable to login the Fitbit app
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Bellevue, WA    •   724 days ago  # + 2 -

App not working, Login not working.
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Lois    •   724 days ago  # + 0 -

Not working- can’t log in - server down
Florida
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Guest    •   724 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Server down on my computer- yet your message says server is fine …
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Stella    •   724 days ago  # + 0 -
Fitbit.com down..why???

Fitbit app unable 2 login after instructed 2 log out/bk in. Says "fitbit.com unavailable- try later" seriously!? Why doesnt fitbit ever admitt theyre the prob & not users.
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Beth    •   724 days ago  # + 1 -

App has blank fields. I sign out to refresh can’t log back in now.
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Mamma    •   724 days ago  # + 2 -

App not working! Too many issues with Fitbit. My battery runs down constantly and doesn’t track my sleep every night. Now the app????
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Jedjp    •   724 days ago  # + 0 -
Fitbit not syncing everything ?

Have to keep syncing the app to sync steps to hourly activity but then it won’t sync to the Dashboard at all. not to the stat watch to the app? It did the sleep activity this morning. Thought maybe it needed charging but its 35% has been enough in the past. I understand Google owns Fitbit. Probably where the problem lies. Very frustrating. Will have to go to an Apple watch.
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Lilana    •   724 days ago  # + -1 -

Same problem
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Ann    •   724 days ago  # + 6 -

App has blank fields. I logged out to refresh and now I'm unable to log back in now.
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Sandy    •   724 days ago  # + 0 -

same here
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Guest    •   724 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Apps went off Color with limited display even when syncing. After delete apps and reinstalling, cannot log in onto the apps.
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Bhuvaneswari    •   882 days ago  # + 0 -


my ip address is blocked. How do i unblock? morning onwards it was not syncing
would like a guidance
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Danita    •   918 days ago  # + 0 -

Entered meal plans are now missing. Chatted with c.s. and was advised to force quit. It didn't work.
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Guest    •   951 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

I was charged a dollar to have an "expert" read my issue!!! I'm not exposing my credit card to that--that's ridiculous.
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Bertie    •   1716 days ago  # + 0 -

Fitbit.com website is not working for me. The services I need are available in my other account (activity based). Separate account one is set up for my wellness requirements and this workbook helps me to track my progress. It's a lot easier for a non-expert like me to do then with Activity Based Management. On the website, each activity is labeled to identify what type of exercise the activity is. Also, wearables are becoming better and better, and Fitbit has a lot to do with that. Would be great if the website worked as good as the tracker itself. If you have any suggestions for me, please share. Thank you.
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