Heb.com Current Status

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Website: heb.com

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Is Heb.com down today November, 2024?

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 Heb.com status: NO ISSUES  84 comments

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Admin    •    comment pinned    #
Possibly, redirect from different versions is configured incorrectly on heb.com. In this case, use the links below:

http://heb.com    https://heb.com    http://www.heb.com    https://www.heb.com


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Bill H    •   101 days ago  # 31 July 2024 + 0 -
HEB.com in Texas has a problem on evening of 31 July 2024

Was trying to complete an online order for home delivery in Houston, TX. Then, when page went to update, it had a long pause before bringing up an error page that I see way too frequently with HEB. It states:

“Texas, we have a problem.

There was an error, and we’re working on fixing it as soon as possible.
Sometimes it helps to refresh the page. If the problem continues, please come back later or send us a message.“

It did NOT help to refresh the page, nor to reboot my iPad, nor any of the other normal things one might try under similar circumstances. It’s been the same problem for well over an hour now.

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Tara    •   242 days ago  # 11 March 2024 + 1 -

Won't accept any of my cards that I use every week for my same order
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Guest    •   279 days ago  # 3 Feb 2024 + 0 -
★ ☆ ☆ ☆ ☆

403 error on every page
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Anonymous    •   279 days ago  # 3 Feb 2024 + 0 -

403 error on every page
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Cyndy Baker    •   308 days ago  # 6 Jan 2024 + 1 -
Problem ordering

I was trying to place a large grocery order for delivery but kept getting a message when I tried to pay that they encountered a problem. Tried several times.
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Ellen    •   338 days ago  # + 0 -

It won't let me create an account.
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Julie    •   395 days ago  # + 0 -

The App will not load
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Guest    •   395 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

The app is so slow, It won't completely load.
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SN    •   403 days ago  # + 2 -

Tried the links shown above and still can’t access app or website.
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SJN    •   403 days ago  # + 0 -

I’m at the store and can’t access my shopping list cause the app keeps saying it’s busy and try again.
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AP    •   403 days ago  # + 4 -

Heb website and app are not working
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Holly B.    •   403 days ago  # + 0 -

Currently unable to use the MyHEB app or load HEB website
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Paul P.    •   403 days ago  # + 3 -
HEB internal server problems, yes they are out!

October 02 at 3:00pm - Bay City, TX
HEB Pharmacy system is completely down. Their phone system just came online about 10 minutes ago. Spoke to lady in pharmacy - their entire system has been down for about 2 hours. Can't check a prescription status, can't log in, no splash screen when you try to access it on the internet at all.
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lisa    •   408 days ago  # + 0 -

Will not let me add items to shopping cart.
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Ruth    •   460 days ago  # + 11 -
Is server down?

H‑E‑B logged me out. I’ve tried reentering my name password again several times but it’s locked me out. Chang d password too but no luck. Is the server down today -(Sunday)?
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deann    •   460 days ago  # + 0 -
Can't enter payment method

When trying to check out I'm trying to enter my payment method and it keeps telling me that i need to login.
When i login and enter payment method it continues to say something went wrong smh!!
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Priscilla    •   461 days ago  # + 16 -
HEB app not working

App is asking for password asifI had been logged out. Will not allow me to log in and when I try it gives same prompt. Something went wrong, Login is required to preform this action
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Buddy    •   520 days ago  # + 0 -
Heb app freaking out

App is asking for password asifI had been logged out. I went the forgot password route. When I followed the email link and changed password the app then freaked out and started flashing quickly like it was having a mainframe melt down.
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JL    •   521 days ago  # + 0 -

Prescriptions locked up in system at Willis, Texas pharmacy.?????
Status I need dose at 4:00 pm
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Dale    •   527 days ago  # + 0 -
Not able to shop on the HEB website

When searching for items I get this message:
An unexpected error has occurred. Please retry your previous action, and if the error persists try again later or contact HEB customer service.
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MelTX    •   539 days ago  # + 0 -

When accessing HEB.COM, it immediately responds with ACCESS DENIED - ERROR 15.
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Janis    •   547 days ago  # + 0 -
Website down.

HEB has server problems in Austin, Tx. Has been down for quite some time and does not return to Homepage as demanded. Please address HEB. I had partial order in and now cannot complete. Thank you.
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Angel    •   547 days ago  # + 0 -
HEB.com DOWN

HEB.com says "Texas, we have a problem" Our servers are having trouble keeping up with current demand. Please return to the homepage and try again.
It won't go to the homepage. Same status on laptop and cellphone.
Been this way for an hour!
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Linda    •   572 days ago  # + 0 -

HEB Pharmacy website keeps something went wrong
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Guest    •   572 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

HEB pharmacy really need to update their website
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S.D.    •   616 days ago  # + -1 -
Lost items in cart right before checkout

I had 60 items in my shopping cart.
I was about to check out. I then I received a message saying unexpected error everything in my shopping cart is lost now
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Angelica Fuertes    •   619 days ago  # + 0 -

I cannot add my cc on for payment
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Mary    •   632 days ago  # + 0 -

Tried on both of my devices.
And got the same response, error occurred please try again.
Won't let me delete or add anything
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M. Rosas    •   632 days ago  # + 0 -

Can't log on. Seems to be doen
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Carmen    •   632 days ago  # + 2 -

I've been trying to place order since 5 am in the morning it jeep saying error occurred also its dated feb 14
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Margot    •   632 days ago  # + 1 -

Keeps saying error occured
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Jeff    •   632 days ago  # + 5 -

Can't place order. Wrong dates for curbside pickup.
Uninstalled, reinstalled can't log in.
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A    •   709 days ago  # + 1 -

On the app, I can’t log in or sign up
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t    •   723 days ago  # + 0 -

getting "failure upon updating order" when I try to order delivery
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M    •   723 days ago  # + 2 -

Error 404 on app and website
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Jessi Hartsook    •   723 days ago  # + 4 -

Error 404, when trying to add items to my cart. Uninstalled & redownload, even made a new account. Been like this all day.
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Dezirai    •   723 days ago  # + 4 -

I’m having issues right now atm trying to add to my cart so I can pick it up tomorrow and it won’t let me this is on the app
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Guest    •   767 days ago  # + 0 -
★ ★ ☆ ☆ ☆

There's a dark film, like darkness that covers the screen and won't allow me to do anything except back or get out if it after you hit the REPORT AN ISSUE or problem or whatever button. My app will not allow me to log in my password. I've typed in several times and nothing goes on the screen! Even tried changing my password several times. I need groceries. I'm disabled, elderly with zero transportatio& and I cannot stand or walk for long periods or distances without agonizing pain. I called the number the store gave me but was disconnected as soon as a very nice voice said he'd "be happy to help me with that." I'm sure the Gentleman wasn't at fault. It seemed like yet another tech issue.
Also, I have a problem w the prices of the same products being so much higher online than in store. We already pay a shopping fee and delivery fee. Those of us who are quite literally forced to shop online, who miss people so much, cannot afford to pay more than folks who are capable if going in store. Especially those of us in very low, fixed incomes that cannot work anymore. Believe me, I miss it so very much. Working & being a normal citizen. Thank you for reading my entire comment.
Many blessings in all your endeavors.
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jo    •   768 days ago  # + 0 -

I've been trying to order for tomorrow but neither the website nor the app is working..
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AP    •   768 days ago  # + 0 -

Have been trying to submit a delivery order for three hours now. Keep getting a "Texas we have a problem" that their servers can't keep up with the demand. I have tried Google Chrome and MS Edge. I have cleared cache in both browsers. Nothing works. I can't believe HEB is down.
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San Antonian    •   768 days ago  # + 0 -

Having issues reserving curbside times with app on iPhone 12 Pro Max.
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MADATHEBCAUSEIMLAZY&DONTWANTTOSHOPINSTORE    •   768 days ago  # + 0 -

Their server is having "problems." Never thought I'd be angry at HEB. This royally angers me when I need to get this done. WTF!
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Kelsie    •   768 days ago  # + 0 -

Today that started at 9:30AM (CST), HEB will not load the website due to the Error Message;
"Texas, we have a problem.
Our servers are having trouble keeping up with the current demand. Please return to the homepage and try again."
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Guest    •   772 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

site is down
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Kym    •   804 days ago  # + 0 -

I had almost everything I needed in my cart along with a reserved time for curbside pickup. I added one more thing and my entire cart disappeared! 45 minutes of shopping of over 30 items and *poof* gone with only 10 minutes left on my reserved time. But wait --- HEB.com also canceled my reservation!!! I am a loyal but extremely frustrated customer!
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Guest    •   877 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

never works, I had a coupon told 3 cashers before check out. They had no idea how to work it.

never could redeem this coupon why have the app if it never works?
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Mariana    •   940 days ago  # + 0 -

I have restarted my phone, updated the app, deleted the app and reinstalled the app nothing is working. When I click on the app it pops up for 1 sec then it’s gone. It has been like this for almost a week now! Please help
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Ellen    •   941 days ago  # + 0 -

HEB app is not working on my iPhone.
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Larry    •   944 days ago  # + 0 -

HEB app not working on my iPhone. Tap it and it tries to come up but disappears. I reset my phone and the problem still persists.
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Brandy    •   1081 days ago  # + 0 -

Error message pops up when trying to add items
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Cin    •   1103 days ago  # + 1 -

Both online through HEB.com and the MyHEB APP are down. Not working at all. The graphics load but as soon as you try to make a purchase it just grays out and just won't load. Online it stats "504 Gateway Error".
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guest    •   1158 days ago  # + 0 -

website and app
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Christine    •   1165 days ago  # + 0 -

App!! I need to place an order!
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Sam    •   1165 days ago  # + 0 -

website and app not working
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Sasa    •   1165 days ago  # + 0 -

App and website down
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B    •   1190 days ago  # + 0 -

Can't log in or shop
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Guest    •   1190 days ago  # + 0 -

Log-in
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Donna    •   1190 days ago  # + 0 -

I'm receiving error messages from the HEB curbside app and the website.
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Guest    •   1195 days ago  # + 0 -

App and website not working. Please fix quickly
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Hungry Shopper    •   1195 days ago  # + 0 -

Website: 504 Gateway Time-out
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Brandon    •   1205 days ago  # + 0 -

Exception occurred while converting model to Json or some error message similar to that is what I get.
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Cynthia    •   1205 days ago  # + 0 -

the website site says "json is causing issues with ordering"
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Priscilla    •   1205 days ago  # + 0 -

Will not take my curbside order on either HEB App or Website.
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Hungry    •   1244 days ago  # + 0 -

Neither App or Website is working for me.
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Guest    •   1244 days ago  # + 0 -

Website
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Missie    •   1258 days ago  # + 0 -

is HEB website down?!
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Kate    •   1269 days ago  # + 0 -

C’mon. I really need to place an order right now for tomorrow morning! Ugh! But, I love you heb, I can’t stay mad at you. ????
But seriously, come back online....
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Meee    •   1269 days ago  # + 0 -

Please fix this @HEB trying to make my order tonight for tomorrow ):
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Meh    •   1269 days ago  # + 0 -

502 :/
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Me    •   1269 days ago  # + 0 -

502 bad gateway I was trying to fill my cart online app and website not working
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Guest    •   1269 days ago  # + 0 -

502 timeout
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guest    •   1288 days ago  # + 0 -

online checkout credit card processing down for me as well
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Tomy    •   1288 days ago  # + 0 -

cc checkout not working
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Guest    •   1288 days ago  # + 0 -

App and Website unable to process my order for curbside.
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Guest    •   1289 days ago  # + 0 -

Checkout on app and website not working
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LJ    •   1310 days ago  # + 0 -

Curb side check out
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B.G.    •   1329 days ago  # + 0 -

Both the app and site down. Busy server message on site.
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HEPolice    •   1340 days ago  # + 0 -

8:05 pm Tuesday 3-9-21 HEB is finally working
Via Firefox Browser
Via Google Browser
https://www.heb.com/cart/ TEST - SUCCESS ,
my-account/your-orders TEST - SUCCESS
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HEPolice    •   1340 days ago  # + 0 -

HEB is down DOWN DOWN , SINCE at least 6:30 pm Tuesday MARCH 9, 2021
No website response via phone
No website response via Desktop computer
https://www.heb.com/ RESULTS IN "not secure" , Website cant be reached etc
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Guest    •   1340 days ago  # + 0 -

Website down for at least 20 mins at 7pm
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Jamie    •   1444 days ago  # + 0 -

Website says 503 Service temporarily unavailable
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Matthew    •   1444 days ago  # + 0 -

Both app and website are down. Like broken links
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Lori    •   1444 days ago  # + 0 -

App isnt working and the website isnt working
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Guest    •   1444 days ago  # + 0 -

It is totally down right now.
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