Hm.com Current Status

*Current Status is based on reports from UpdownRadar users and social media activity data

Website: hm.com

Welcome to H&M, your shopping destination for fashion online. We offer fashion and quality at the best price in a more sustainable way.

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 Hm.com status: POSSIBLE PROBLEMS  Why ↓

Hm.com problems for the last 24 hours

City Reports
Grand Rapids, Michigan 2
Manchester, England 2
Washington, Washington, D.C. 1
Ipswich, England 1
Bellshill, Scotland 1

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Admin       comment pinned    #
Possibly, redirect from different versions is configured incorrectly on hm.com. In this case, use the links below:

http://hm.com    https://hm.com    http://www.hm.com    https://www.hm.com


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Bina      20 days ago  # 17 October 2024 + 0 -

Unable to log in, says password incorrect. When i request a password reset i am not receiving an email to do so.
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Seabreeze      194 days ago  # 25 April 2024 + 1 -
UK SITE - PHOTOS NEVER LOAD

The photos never load on my android phone It's been like this for over 6 months. I don't bother shopping there now I left a message on Truspilot and others say the same thing - why aren't H&M listening ? Their sister company, Stories, works- it's a mystery.
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Karen      201 days ago  # 19 April 2024 + 3 -
Loading Issue

Pictures on the website won't fully loaf they are in a line. Tried several times over the weeks. Still the same. Cannot see pictures of any tshirts or clothes properly
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T      226 days ago  # 24 March 2024 + 2 -
T

The images on the H&M website cannot be seen. They're just thin lines.

And you cant see the different categories in Home. - How do you find pillows?
You only have two options.
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Suzanne      228 days ago  # 23 March 2024 + 2 -

I am in the UK and every time I look at H&M the images are thin lines, they don't load. I've given up.
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Tina England      231 days ago  # + -1 -

Cannot connect to website or app since late lat night and again this morning
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Pj      236 days ago  # + 2 -

Filters selection app not working,has been like this nearly a week
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Cardinals,      236 days ago  # + 0 -
Cardinals,



Under the circumstances, a move to St. Louis was a foregone conclusion. At a league meeting in Chicago, hm CUSTOMER SERVICE +1 (805)-3O1 7O42the Killileas requested and received permission to move. Soon after moving, the team changed its name to the Browns, a reference to the original name of the St. Louis Cardinals,
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SJ      237 days ago  # + 0 -

Filters not working on UK app
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Jo      258 days ago  # + 0 -

Can't add anything to the basket. Says this item could not be added right now
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Gina      261 days ago  # + 2 -
H&M down

H&M website not working for me. Can just see pictures of items with a load of coding underneath. No way of choosing sizes or to add to basket.
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Joy      261 days ago  # + 0 -
H&M Website not working properly

The H&M UK website lets me log in but then won't let me select sizes or do anything else. I keep getting this message at the top of the website page
"/en_gb/sustainability-at-hm/our-commitment/hm-foundation.html">H&M Foundation
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Maria      261 days ago  # + 2 -

Website doesn't work. Can't purchase anything on the H&M UK website.
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ASOS Fan      261 days ago  # + 0 -

Joke of a website, unable to purchase anything all day. ASOS has had my business
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     261 days ago  # + 6 -

Website will not load sizes or other choices … can’t purchase anything
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Anna      262 days ago  # + 4 -
Website not been working for a while

The website on browser doesn't work and neither does the app. Sometimes all of the images won't load properly so you can't see the item you want to click on and other times the whole website/app doesn't load.
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Sofia      273 days ago  # + 0 -

Order did not go through but i was charged 3 times
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Chris      300 days ago  # + 0 -

App not working for 48 hours.
Unable to do anything at all
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Guest      301 days ago  # + 0 -

Payment down. Doesn’t work
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Sj      420 days ago  # + 0 -

App won’t show any new items
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Niz      420 days ago  # + 4 -

Items appear with Asian descriptions and out of stock
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M      425 days ago  # + -1 -

Can't pay for items in my basket everytime I try to check out
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Mary      432 days ago  # + 1 -

App not working ,keep trying to get into my account
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Rosey Manning      479 days ago  # + 6 -

I found a bunch of stuff I liked, I went to pay online and I got an error message saying the order didn’t go through but was charged 3x
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Mmmm      492 days ago  # + 7 -

H&M App not working 2 days now
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Nonna      493 days ago  # + 3 -

Not working????
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Guest      493 days ago  # + 3 -

Not working
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Mariah      526 days ago  # + 3 -
Checkout not working, giving error code

Used app and web browser (logged into my credentials) during checkout its saying my payment can’t be processed and to call customer service and mention code “RM1”. But customer service doesn’t even know what that means because they told me to refresh the page, but a simple Google search tells me that RM1 means my bank is stopping payment. However, that can’t be the case because I’m even using my husband’s card! It’s simply just not working and I have $200 worth of clothing in my cart that won’t be available now!
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guest      526 days ago  # + 2 -

telling me RM1 error but my card is working with other sites. tried multiple times.
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Guest      554 days ago  # + 2 -

said my order couldn’t be processed over and over and threw me an error code when i was checking out. then i go look at my card and they charged me 6 times and my order didn’t go through at all?
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Tamanna      591 days ago  # + 4 -
Technical difficulties

I keep getting thr Sorry, we're experiencing technical
difficulties and cannot complete the process at this time notification. When will this be resolved.
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DG      695 days ago  # + 2 -

I keep getting the RM2 error at checkout
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Guest      704 days ago  # + 0 -

ITS NOT WORKING
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E. D.      720 days ago  # + -1 -

Unable to open my app
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Kate      722 days ago  # + 1 -

Not opening app neither website
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Guest      758 days ago  # + 1 -

Can't select size or add anything to basket
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Guest      771 days ago  # + 0 -

very bad & slow refund policy
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E      807 days ago  # + 0 -

Not checking out orders
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Dan      811 days ago  # + 1 -

Unable to checkout. Stuck on 'We are processing your payment'
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Sarah      830 days ago  # + 0 -

Keeps coming up with am issue "adding to bag" and constant issue with logging in asking me to keep resetting my password over and over. Have spoke with customer service but hasn't resolved!
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lost customer      836 days ago  # + -1 -

First I couldn't complete an order with a valid gift card, it said "sorry we are having technical problems". Then 1 hour later the whole site is just saying "it's not you, it's us - for some technical reasoj the page cannot be viewed. Please contact customer service"
And hello, there's none info in their social medias why or when will it be fixed. It's been 10 hours, and I had an order I wanted to complete, but it seems to be too complicated.
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Martina      847 days ago  # + 3 -

I cant check out! It’s frustrating i gave up!
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Tashina      867 days ago  # + 0 -

Saying it’s technical error , is it?
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Guest      872 days ago  # + 0 -

They sell 2 years old T shirts for high price
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Oli      873 days ago  # + 0 -

I can’t sign in. I can’t open the App.
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Jay      880 days ago  # + 0 -

Won’t let me pay. Just says they are experiencing technical difficulties and to try later.
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issy      881 days ago  # + 1 -

trying to use a gift card that definitely has money on it but it keeps saying 'Sorry, we are experiencing some technical difficulties. Please try again'
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Gen      891 days ago  # + 0 -

I can't sign in. Won't let me put items in my basket either
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iris      892 days ago  # + -1 -

doesn't let me sign up.
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Ck      892 days ago  # + 0 -

Idk wats going on but it’s not delivering in my address, cash on delivery not working and i can’t change my address and mode of payment either ????
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A D      904 days ago  # + 0 -

Tried to check out but the page would not load and an error said that they are having technical difficulties. Order did not go through but my card still got charged.
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N F      908 days ago  # + 0 -

Only 2 pics load, but page says 300 items, the menu doesn’t scroll sideways, login button completely lost its link, unresponsive
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mz      908 days ago  # + 0 -

Website not working for the past 3 days.. Literally click on anything on the screen and it freezes. and tab needs to be closed. how problem gets resolved soon
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Jc      908 days ago  # + 0 -

Can’t use website, only two pics load
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X      908 days ago  # + 0 -

Can't load page properly, freezes, can't be used at all.
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AusShopper      908 days ago  # + 0 -

Mobile website freezes once you try to click on anything
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Sx      908 days ago  # + 0 -

Past 24 hours the H&M website will not load. 2 pics come up then it freezes
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Sarah      909 days ago  # + 0 -

2 pictures get loaded and then the rest of the page is blank. Also, if I try to click anywhere on the page the whole thing freezes and I have to close the safari app. Tried Chrome and still same issue!
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Laura      909 days ago  # + 0 -

2 pictures load and then the rest of the page is blank. Also, if I try to click anywhere on the page the whole thing freezes and I have to close the safari app.
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Becca      909 days ago  # + 0 -

Last 24 hours I can’t seem to click or view any items. Website freezes then have to close tab
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R      909 days ago  # + 0 -

Website keeps freezing, can't scroll past first few items. Can't click on items.
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Guest      910 days ago  # + 0 -

Very slow and Alway blank
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JH      910 days ago  # + 0 -

Mobile Website keeps freezing, page will stop loading and leave you no option but to close the tab.
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SB      910 days ago  # + 0 -

Website loading but can't view anything when I click on an item,just freezes.
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Dg      911 days ago  # + 0 -

Can't click on anything
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AH      911 days ago  # + 0 -

Does not let me click on any when i try it stops working
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Santana      911 days ago  # + 0 -

Once I click on the website it acts very slow & does not let me click on anything
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Sfh      913 days ago  # + 0 -

Can not order online, doesn’t work
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Guest      919 days ago  # + 0 -

cant login and cant use giftcard
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My bank account was charged but the app didn't com      921 days ago  # + 0 -

T
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caca poopoo      925 days ago  # + 0 -

can anyone else not view their past purchases on the app since yesterday or is it just me?
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Guest      935 days ago  # + 0 -

Took my money but didn’t place my order.
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XhaXha      955 days ago  # + 0 -

I've been trying to make a purchase and it starts to process my payment, then it keeps going into a loop
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mark      964 days ago  # + 0 -

Website hangs on payment screen, it maxes the CPU and stalls....
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axel      964 days ago  # + 0 -

the website and app aren't processing my payment. I have tried a couple of times now but the website is 'hanged'. I think its because of the sale or something. Hope I can checkout before the sale ends
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Guest      979 days ago  # + 0 -

Since December one bumble after another. Initial Customer Service was horrendous - the worst, ever. Foreign ladies hate doing business with US, it seems...maybe I'm projecting, maybe they hate US because of Sanctions, but hey it's not ME who is sanctioning YOU!
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Guest      997 days ago  # + 0 -

Is the server down? Trying to access to 2 days now- both on my app and on chrome
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Amy      1000 days ago  # + 0 -

Check your bank account for charges asap.
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Amy      1000 days ago  # + 0 -

Tried 5 times to place an order night before last and last night. After putting in credit card number, order would not process. It just kept "loading". Today I checked my bank statement and had three charges for $158 and 2 charges for $147. Then I saw that the three charges for $158 had been reversed/credited back to my bank account, however the two charges for $147 are still there. I called customer service and the rep that helped me was very rude, talked on top of me, and basically told me that they'd "reverse" in a couple of days. She would not give me her name or any additional information. I demanded that my account be credited today and she said that I would have to wait. SERIOUSLY????!!!! I'll NEVER buy from this company again and I'm reporting them to the BBB.
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LISA      1000 days ago  # + 0 -

Stuck in checkout over and over. Page becomes unresponsive. Trying to give you my money here, people!
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T      1049 days ago  # + 0 -

log in currently not working. receive the following message "Failed to load url: /content/hmmobile/en_gb/_jcr_content/loginform.modal.html"
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Carol Doyle      1068 days ago  # + 0 -

When I try to buy a jumper it comes up 'this item can't be added' yet it's listed as in stock???
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Meow      1076 days ago  # + 0 -

Trying to buy from H&M for two weeks now. Always stuck on checkout.
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beeLee      1084 days ago  # + 0 -

i cant checkout and pay
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guest      1085 days ago  # + 0 -

The site won't let me go to check out today and it's soooo slow. anyone else?
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Guest      1106 days ago  # + 0 -

Website or app
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Vanessa      1106 days ago  # + 0 -

H&M app and website down. Is it just me ?
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guest      1107 days ago  # + 0 -

products not loading
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Fae      1108 days ago  # + -1 -

Nothing in the product list
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Guest      1128 days ago  # + 0 -

Can't access site
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guest      1161 days ago  # + 0 -

checkout down
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Guest      1162 days ago  # + 0 -

can't sign in
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Guest      1163 days ago  # + 0 -

checkout
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guest      1168 days ago  # + 0 -

payment page won't load; account page shows order was submitted and my bank account shows money withdrawn for purchase. order won't load on account if I click on it.
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Guest      1181 days ago  # + -1 -

I checked out it charged me and crashed
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Guest      1183 days ago  # + 0 -

can't checkout
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Guest      1187 days ago  # + 0 -

Checkout
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Feeb      1196 days ago  # + 0 -

checkout page is stuck. Not loading
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Fd      1200 days ago  # + 0 -

Cannot complete check out
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K.      1201 days ago  # + 0 -

I can't login on the website.
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guest      1204 days ago  # + 0 -

website and app is not working.
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2much trouble      1210 days ago  # + 0 -

it says 24/7 chat service but there is nowhere you could find that option
it takes a 6 times password resets and 1 account locked before i could set up and access to my account
i tried to checkout but it is impossible to choose a shipping method nor i could choose a payment method. the checkout process was stuck there
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guest      1211 days ago  # + 1 -

checkout loads forever
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Ok      1215 days ago  # + 0 -

Hi
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Laura from Belgium      1220 days ago  # + 0 -

Can't go through the checkout page… starts to load then stop
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sally ride      1222 days ago  # + 0 -

Checkout is not working for me. First time ever.
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1337      1224 days ago  # + 0 -

Doesnt work a shit.

They def need invest in to theyr security tbh
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Guest      1227 days ago  # + 0 -

Website
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Guest      1239 days ago  # + -1 -

Checkout not working
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Guest      1250 days ago  # + 0 -

The app is not working. It works until I want to check out and then is frozen on the check out page. Been like this for hours!
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Guest      1252 days ago  # + 0 -

Checkout not working
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Rus      1253 days ago  # + 0 -

App not working. States page not founf
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Stef      1254 days ago  # + 0 -

Checkout not working
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guest      1254 days ago  # + 0 -

cannot login.
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Shelby      1257 days ago  # + 0 -

Checkout not working
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Guest      1258 days ago  # + 0 -

Checkout not working...
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Anna      1270 days ago  # + 0 -

Can’t access the page
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Guest      1275 days ago  # + 0 -

I put discounted product in cart and in cart it showed its full price,went again back to check and product is on discount but in my cart it isnt. now it wont load properly i cant go to my cart
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Guest      1276 days ago  # + 0 -

Website
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Guest      1280 days ago  # + 0 -

Website has been down for hours, app as well
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Guest      1282 days ago  # + 0 -

Check out
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Sam      1283 days ago  # + 0 -

App + website
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Guest      1283 days ago  # + 0 -

Website and App down
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Guest      1286 days ago  # + 0 -

Checkout not working with Gift Cards.
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nn      1286 days ago  # + 0 -

not wprk
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Guest      1287 days ago  # + -1 -

It says that an error has occurred when trying to submit the form. My gift card keeps getting declined on the website and app.
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Guest      1289 days ago  # + 0 -

Favorites
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H&M Shopper      1293 days ago  # + 0 -

Access Denied
You don't have permission to access "http://www2.hm.com/en_ca/men.html" on this server.
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Guest      1296 days ago  # + 0 -

Cannot access app via iPhone or via the website. Just throws me out.. no updates. Very frustrating as I’ve lost a lot of membership points!!!
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Guest      1300 days ago  # + 0 -

Website down
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trash      1304 days ago  # + 0 -

yuh me neither
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Guest      1314 days ago  # + 0 -

The cart screen will not load nor the images on the home page. It's been like this for days. Kind of frustrating, they don't seem to be fixing it.
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SK      1315 days ago  # + 0 -

I've been getting the "it's not you, it's us" customer service message since Friday, March 26th. No help from H&M Instagram customer service. They keep telling me the site will work in an hour. That's never been the case.
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Val U      1317 days ago  # + 0 -

The site for Hm.com has been down all day long today. Anyone knows whats going on?
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Kailani      1317 days ago  # + 0 -

I tried to add items to my cart, then suddenly they were no longer available. I tried again to try to add the same items, had success, checked out, but then a minute late, the same items were out of stock again. Item has been “temporarily closed” since 12 midnight last night-Sunday 3/29/2021
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Sarah      1317 days ago  # + 0 -

Can add to basket but cannot go to checkout has been like this for 18 hrs
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Sally      1319 days ago  # + 0 -

Can't get into my shopping basket to complete purchase at checkout
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Guest      1320 days ago  # + 0 -

Can’t go to basket or checkout
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Miss Doubtfire      1339 days ago  # + 0 -

UK checkout not working. Accessing from overseas.
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Big PP man      1350 days ago  # + -1 -

Everything is down. They haven't processed or shipped orders in a while. H&M going bankrupt?
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Penguin      1372 days ago  # + 0 -

Check out is giving error message , ""it's not you, it's us""
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Pikkis      1379 days ago  # + 0 -

Finnish website gives error message "it's not you, it's us" for several hours, still is down.
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