Hm.com Current Status

*Current Status is based on reports from UpdownRadar users and social media activity data

Website: hm.com

Welcome to H&M, your shopping destination for fashion online. We offer fashion and quality at the best price in a more sustainable way.
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Forum & Comments (140)


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 Hm.com status: POSSIBLE OUTAGE  Why?

Hm.com problems for the last 24 hours

City Reports
New Delhi, National Capital Territory of Delhi 3
Clacton-on-Sea, England 2
Mifflinburg, Pennsylvania 1
Epsom, England 1
Bolton, England 1
Helsinki, Uusimaa 1
Newcastle upon Tyne, England 1
Eaton, England 1
Bengaluru, Karnataka 1
Barnet, England 1
Reports also come from these locations:
Keswick, Ontario.


Popular comments about Hm.com
in the last 24 hours

Karen    •   1 day ago  # + 1 -

Pictures on the website won't fully loaf they are in a line. Tried several times over the weeks. Still the same. Cannot see pictures of any tshirts or clothes properly
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Most reported problems

WEBSITE
72%
 
APP
27%
 


Forum & Comments

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Admin    •    comment pinned    #
Possibly, redirect from different versions is configured incorrectly on hm.com. In this case, use the links below:

http://hm.com    https://hm.com    http://www.hm.com    https://www.hm.com


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Karen    •   1 day ago  # 19 April 2024 + 1 -
Loading Issue

Pictures on the website won't fully loaf they are in a line. Tried several times over the weeks. Still the same. Cannot see pictures of any tshirts or clothes properly
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T    •   27 days ago  # 24 March 2024 + 0 -
T

The images on the H&M website cannot be seen. They're just thin lines.

And you cant see the different categories in Home. - How do you find pillows?
You only have two options.
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Suzanne    •   28 days ago  # 23 March 2024 + 0 -

I am in the UK and every time I look at H&M the images are thin lines, they don't load. I've given up.
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Tina England    •   32 days ago  # 19 March 2024 + 0 -

Cannot connect to website or app since late lat night and again this morning
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Pj    •   37 days ago  # 14 March 2024 + 2 -

Filters selection app not working,has been like this nearly a week
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Cardinals,    •   37 days ago  # + 0 -
Cardinals,



Under the circumstances, a move to St. Louis was a foregone conclusion. At a league meeting in Chicago, hm CUSTOMER SERVICE +1 (805)-3O1 7O42the Killileas requested and received permission to move. Soon after moving, the team changed its name to the Browns, a reference to the original name of the St. Louis Cardinals,
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SJ    •   37 days ago  # + 0 -

Filters not working on UK app
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Jo    •   58 days ago  # + 0 -

Can't add anything to the basket. Says this item could not be added right now
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Gina    •   61 days ago  # + 2 -
H&M down

H&M website not working for me. Can just see pictures of items with a load of coding underneath. No way of choosing sizes or to add to basket.
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Joy    •   61 days ago  # + 1 -
H&M Website not working properly

The H&M UK website lets me log in but then won't let me select sizes or do anything else. I keep getting this message at the top of the website page
"/en_gb/sustainability-at-hm/our-commitment/hm-foundation.html">H&M Foundation
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Maria    •   61 days ago  # + 2 -

Website doesn't work. Can't purchase anything on the H&M UK website.
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ASOS Fan    •   62 days ago  # + 0 -

Joke of a website, unable to purchase anything all day. ASOS has had my business
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…    •   62 days ago  # + 6 -

Website will not load sizes or other choices … can’t purchase anything
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Anna    •   62 days ago  # + 4 -
Website not been working for a while

The website on browser doesn't work and neither does the app. Sometimes all of the images won't load properly so you can't see the item you want to click on and other times the whole website/app doesn't load.
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Sofia    •   73 days ago  # + 0 -

Order did not go through but i was charged 3 times
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Chris    •   101 days ago  # + 0 -

App not working for 48 hours.
Unable to do anything at all
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Guest    •   101 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Payment down. Doesn’t work
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Sj    •   221 days ago  # + 0 -

App won’t show any new items
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Niz    •   221 days ago  # + 4 -

Items appear with Asian descriptions and out of stock
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M    •   226 days ago  # + -1 -

Can't pay for items in my basket everytime I try to check out
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Mary    •   233 days ago  # + 1 -

App not working ,keep trying to get into my account
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Rosey Manning    •   279 days ago  # + 6 -

I found a bunch of stuff I liked, I went to pay online and I got an error message saying the order didn’t go through but was charged 3x
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Mmmm    •   293 days ago  # + 7 -

H&M App not working 2 days now
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Nonna    •   294 days ago  # + 3 -

Not working????
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Guest    •   294 days ago  # + 3 -
★ ★ ☆ ☆ ☆

Not working
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Mariah    •   326 days ago  # + 2 -
Checkout not working, giving error code

Used app and web browser (logged into my credentials) during checkout its saying my payment can’t be processed and to call customer service and mention code “RM1”. But customer service doesn’t even know what that means because they told me to refresh the page, but a simple Google search tells me that RM1 means my bank is stopping payment. However, that can’t be the case because I’m even using my husband’s card! It’s simply just not working and I have $200 worth of clothing in my cart that won’t be available now!
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guest    •   327 days ago  # + 1 -

telling me RM1 error but my card is working with other sites. tried multiple times.
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Guest    •   354 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

said my order couldn’t be processed over and over and threw me an error code when i was checking out. then i go look at my card and they charged me 6 times and my order didn’t go through at all?
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Tamanna    •   392 days ago  # + 4 -
Technical difficulties

I keep getting thr Sorry, we're experiencing technical
difficulties and cannot complete the process at this time notification. When will this be resolved.
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DG    •   495 days ago  # + 2 -

I keep getting the RM2 error at checkout
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Guest    •   505 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

ITS NOT WORKING
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E. D.    •   520 days ago  # + 0 -

Unable to open my app
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Kate    •   523 days ago  # + 0 -

Not opening app neither website
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Guest    •   559 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Can't select size or add anything to basket
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Guest    •   572 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

very bad & slow refund policy
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E    •   607 days ago  # + 0 -

Not checking out orders
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Dan    •   611 days ago  # + 1 -

Unable to checkout. Stuck on 'We are processing your payment'
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Sarah    •   631 days ago  # + 0 -

Keeps coming up with am issue "adding to bag" and constant issue with logging in asking me to keep resetting my password over and over. Have spoke with customer service but hasn't resolved!
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lost customer    •   637 days ago  # + 0 -

First I couldn't complete an order with a valid gift card, it said "sorry we are having technical problems". Then 1 hour later the whole site is just saying "it's not you, it's us - for some technical reasoj the page cannot be viewed. Please contact customer service"
And hello, there's none info in their social medias why or when will it be fixed. It's been 10 hours, and I had an order I wanted to complete, but it seems to be too complicated.
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Martina    •   648 days ago  # + 3 -

I cant check out! It’s frustrating i gave up!
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Tashina    •   667 days ago  # + 0 -

Saying it’s technical error , is it?
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Guest    •   672 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

They sell 2 years old T shirts for high price
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Oli    •   674 days ago  # + 0 -

I can’t sign in. I can’t open the App.
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Jay    •   680 days ago  # + 0 -

Won’t let me pay. Just says they are experiencing technical difficulties and to try later.
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issy    •   681 days ago  # + 1 -

trying to use a gift card that definitely has money on it but it keeps saying 'Sorry, we are experiencing some technical difficulties. Please try again'
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Gen    •   692 days ago  # + 0 -

I can't sign in. Won't let me put items in my basket either
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iris    •   692 days ago  # + -1 -

doesn't let me sign up.
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Ck    •   693 days ago  # + 0 -

Idk wats going on but it’s not delivering in my address, cash on delivery not working and i can’t change my address and mode of payment either ????
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A D    •   705 days ago  # + 0 -

Tried to check out but the page would not load and an error said that they are having technical difficulties. Order did not go through but my card still got charged.
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N F    •   708 days ago  # + 0 -

Only 2 pics load, but page says 300 items, the menu doesn’t scroll sideways, login button completely lost its link, unresponsive
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mz    •   708 days ago  # + 0 -

Website not working for the past 3 days.. Literally click on anything on the screen and it freezes. and tab needs to be closed. how problem gets resolved soon
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Jc    •   709 days ago  # + 0 -

Can’t use website, only two pics load
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X    •   709 days ago  # + 0 -

Can't load page properly, freezes, can't be used at all.
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AusShopper    •   709 days ago  # + 0 -

Mobile website freezes once you try to click on anything
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Sx    •   709 days ago  # + 0 -

Past 24 hours the H&M website will not load. 2 pics come up then it freezes
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Sarah    •   709 days ago  # + 0 -

2 pictures get loaded and then the rest of the page is blank. Also, if I try to click anywhere on the page the whole thing freezes and I have to close the safari app. Tried Chrome and still same issue!
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Laura    •   709 days ago  # + 0 -

2 pictures load and then the rest of the page is blank. Also, if I try to click anywhere on the page the whole thing freezes and I have to close the safari app.
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Becca    •   710 days ago  # + 0 -

Last 24 hours I can’t seem to click or view any items. Website freezes then have to close tab
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R    •   710 days ago  # + 0 -

Website keeps freezing, can't scroll past first few items. Can't click on items.
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Guest    •   710 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Very slow and Alway blank
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JH    •   711 days ago  # + 0 -

Mobile Website keeps freezing, page will stop loading and leave you no option but to close the tab.
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SB    •   711 days ago  # + 0 -

Website loading but can't view anything when I click on an item,just freezes.
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Dg    •   711 days ago  # + 0 -

Can't click on anything
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AH    •   711 days ago  # + 0 -

Does not let me click on any when i try it stops working
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Santana    •   712 days ago  # + 0 -

Once I click on the website it acts very slow & does not let me click on anything
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Sfh    •   714 days ago  # + 0 -

Can not order online, doesn’t work
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Guest    •   719 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

cant login and cant use giftcard
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My bank account was charged but the app didn't com    •   722 days ago  # + 0 -

T
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caca poopoo    •   725 days ago  # + 0 -

can anyone else not view their past purchases on the app since yesterday or is it just me?
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Guest    •   736 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Took my money but didn’t place my order.
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XhaXha    •   755 days ago  # + 0 -

I've been trying to make a purchase and it starts to process my payment, then it keeps going into a loop
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mark    •   765 days ago  # + 0 -

Website hangs on payment screen, it maxes the CPU and stalls....
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axel    •   765 days ago  # + 0 -

the website and app aren't processing my payment. I have tried a couple of times now but the website is 'hanged'. I think its because of the sale or something. Hope I can checkout before the sale ends
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Guest    •   779 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Since December one bumble after another. Initial Customer Service was horrendous - the worst, ever. Foreign ladies hate doing business with US, it seems...maybe I'm projecting, maybe they hate US because of Sanctions, but hey it's not ME who is sanctioning YOU!
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Guest    •   798 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Is the server down? Trying to access to 2 days now- both on my app and on chrome
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Amy    •   800 days ago  # + 0 -

Check your bank account for charges asap.
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Amy    •   800 days ago  # + 0 -

Tried 5 times to place an order night before last and last night. After putting in credit card number, order would not process. It just kept "loading". Today I checked my bank statement and had three charges for $158 and 2 charges for $147. Then I saw that the three charges for $158 had been reversed/credited back to my bank account, however the two charges for $147 are still there. I called customer service and the rep that helped me was very rude, talked on top of me, and basically told me that they'd "reverse" in a couple of days. She would not give me her name or any additional information. I demanded that my account be credited today and she said that I would have to wait. SERIOUSLY????!!!! I'll NEVER buy from this company again and I'm reporting them to the BBB.
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LISA    •   801 days ago  # + 0 -

Stuck in checkout over and over. Page becomes unresponsive. Trying to give you my money here, people!
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T    •   849 days ago  # + 0 -

log in currently not working. receive the following message "Failed to load url: /content/hmmobile/en_gb/_jcr_content/loginform.modal.html"
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Carol Doyle    •   869 days ago  # + 0 -

When I try to buy a jumper it comes up 'this item can't be added' yet it's listed as in stock???
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Meow    •   877 days ago  # + 0 -

Trying to buy from H&M for two weeks now. Always stuck on checkout.
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beeLee    •   884 days ago  # + 0 -

i cant checkout and pay
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guest    •   885 days ago  # + 0 -

The site won't let me go to check out today and it's soooo slow. anyone else?
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Guest    •   906 days ago  # + 0 -

Website or app
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Vanessa    •   906 days ago  # + 0 -

H&M app and website down. Is it just me ?
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guest    •   908 days ago  # + 0 -

products not loading
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Fae    •   909 days ago  # + 0 -

Nothing in the product list
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Guest    •   928 days ago  # + 0 -

Can't access site
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guest    •   961 days ago  # + 0 -

checkout down
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Guest    •   963 days ago  # + 0 -

can't sign in
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Guest    •   963 days ago  # + 0 -

checkout
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guest    •   968 days ago  # + 0 -

payment page won't load; account page shows order was submitted and my bank account shows money withdrawn for purchase. order won't load on account if I click on it.
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Guest    •   982 days ago  # + 0 -

I checked out it charged me and crashed
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Guest    •   983 days ago  # + 0 -

can't checkout
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Guest    •   988 days ago  # + 0 -

Checkout
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Feeb    •   996 days ago  # + 0 -

checkout page is stuck. Not loading
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Fd    •   1000 days ago  # + 0 -

Cannot complete check out
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K.    •   1002 days ago  # + 0 -

I can't login on the website.
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guest    •   1004 days ago  # + 0 -

website and app is not working.
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2much trouble    •   1010 days ago  # + 0 -

it says 24/7 chat service but there is nowhere you could find that option
it takes a 6 times password resets and 1 account locked before i could set up and access to my account
i tried to checkout but it is impossible to choose a shipping method nor i could choose a payment method. the checkout process was stuck there
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guest    •   1012 days ago  # + 0 -

checkout loads forever
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Ok    •   1016 days ago  # + 0 -

Hi
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Laura from Belgium    •   1021 days ago  # + 0 -

Can't go through the checkout page… starts to load then stop
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sally ride    •   1022 days ago  # + 0 -

Checkout is not working for me. First time ever.
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1337    •   1025 days ago  # + 0 -

Doesnt work a shit.

They def need invest in to theyr security tbh
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Guest    •   1028 days ago  # + 0 -

Website
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Guest    •   1040 days ago  # + 0 -

Checkout not working
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Guest    •   1051 days ago  # + 0 -

The app is not working. It works until I want to check out and then is frozen on the check out page. Been like this for hours!
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Guest    •   1053 days ago  # + 0 -

Checkout not working
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Rus    •   1054 days ago  # + 0 -

App not working. States page not founf
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Stef    •   1055 days ago  # + 0 -

Checkout not working
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guest    •   1055 days ago  # + 0 -

cannot login.
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Shelby    •   1058 days ago  # + 0 -

Checkout not working
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Guest    •   1059 days ago  # + 0 -

Checkout not working...
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Anna    •   1071 days ago  # + 0 -

Can’t access the page
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Guest    •   1076 days ago  # + 0 -

I put discounted product in cart and in cart it showed its full price,went again back to check and product is on discount but in my cart it isnt. now it wont load properly i cant go to my cart
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Guest    •   1076 days ago  # + 0 -

Website
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Guest    •   1081 days ago  # + 0 -

Website has been down for hours, app as well
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Guest    •   1082 days ago  # + 0 -

Check out
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Sam    •   1083 days ago  # + 0 -

App + website
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Guest    •   1084 days ago  # + 0 -

Website and App down
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Guest    •   1086 days ago  # + 0 -

Checkout not working with Gift Cards.
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nn    •   1087 days ago  # + 0 -

not wprk
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Guest    •   1087 days ago  # + -1 -

It says that an error has occurred when trying to submit the form. My gift card keeps getting declined on the website and app.
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Guest    •   1090 days ago  # + 0 -

Favorites
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H&M Shopper    •   1094 days ago  # + 0 -

Access Denied
You don't have permission to access "http://www2.hm.com/en_ca/men.html" on this server.
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Guest    •   1096 days ago  # + 0 -

Cannot access app via iPhone or via the website. Just throws me out.. no updates. Very frustrating as I’ve lost a lot of membership points!!!
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Guest    •   1101 days ago  # + 0 -

Website down
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trash    •   1104 days ago  # + 0 -

yuh me neither
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Guest    •   1115 days ago  # + 0 -

The cart screen will not load nor the images on the home page. It's been like this for days. Kind of frustrating, they don't seem to be fixing it.
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SK    •   1115 days ago  # + 0 -

I've been getting the "it's not you, it's us" customer service message since Friday, March 26th. No help from H&M Instagram customer service. They keep telling me the site will work in an hour. That's never been the case.
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Val U    •   1117 days ago  # + 0 -

The site for Hm.com has been down all day long today. Anyone knows whats going on?
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Kailani    •   1117 days ago  # + 0 -

I tried to add items to my cart, then suddenly they were no longer available. I tried again to try to add the same items, had success, checked out, but then a minute late, the same items were out of stock again. Item has been “temporarily closed” since 12 midnight last night-Sunday 3/29/2021
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Sarah    •   1118 days ago  # + 0 -

Can add to basket but cannot go to checkout has been like this for 18 hrs
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Sally    •   1120 days ago  # + 0 -

Can't get into my shopping basket to complete purchase at checkout
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Guest    •   1120 days ago  # + 0 -

Can’t go to basket or checkout
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Miss Doubtfire    •   1140 days ago  # + 0 -

UK checkout not working. Accessing from overseas.
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Big PP man    •   1151 days ago  # + 0 -

Everything is down. They haven't processed or shipped orders in a while. H&M going bankrupt?
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Penguin    •   1173 days ago  # + 0 -

Check out is giving error message , ""it's not you, it's us""
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Pikkis    •   1179 days ago  # + 0 -

Finnish website gives error message "it's not you, it's us" for several hours, still is down.
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