Ii.co.uk Current Status

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Website: ii.co.uk

interactive investor is a low cost, award winning, online investment platform enabling you to easily manage shares, funds, SIPPs, ISAs & more.

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 Ii.co.uk status: NO ISSUES  96 comments

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Guest      50 days ago  # 29 April 2025 + 0 -

I cannot login since saturday
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Guest      116 days ago  # 22 Feb 2025 + 2 -

Cannot log on this afternoon
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Guest      254 days ago  # 7 October 2024 + 2 -

Website not opening
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Guest      278 days ago  # 13 September 2024 + 2 -

Can't log onto the app, just the spinning timer of death
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Guest      288 days ago  # 3 September 2024 + 0 -

Multiple attempts to log in no code or sms received
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Guest      460 days ago  # + -2 -
Comment is hidden.

Guest      472 days ago  # + 0 -

Issues with login, can't get past update information page. Says email updated needed but no way of doing that
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Guest      473 days ago  # + 2 -

I just cannot log in as it says that II.co.uk takes too long to respond.
All other websites I access are fine
Any ideas??
David
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Guest      497 days ago  # + -1 -

Same problem no SMS codes sent, tried various times tonight
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Guest      497 days ago  # + 2 -

also experiencing sms issues
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Guest      497 days ago  # + 3 -

Also no SMS codes beign sent so unable to login
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Guest      497 days ago  # + 2 -

Had login problems for 24 hours and no SMS service on all 3 accounts I hold
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Guest      497 days ago  # + 5 -

No SMS code being sent to allow me to log in to ii.co.uk
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Guest      497 days ago  # + 5 -

No sms codes being sent out from web so unable to log into account
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Guest      511 days ago  # + 1 -

App giving incorrect information and prices
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Guest      547 days ago  # + 2 -

After Auth request just get the circleing on mobile app
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Guest      558 days ago  # + 1 -
No sms received for MFA login

Tried to log in via phone said I need to log in to website to verify details. Did that but SMS code not received , tried a few times but not getting SMS verify code back for MFA
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Guest      597 days ago  # + 1 -

Can't log in ..internal error ?
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Guest      597 days ago  # + 1 -

Can't log in. Says 'internal error' or 'internal edge error'
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Guest      597 days ago  # + 1 -

cant log in. 'internal edge error'
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Guest      623 days ago  # + 1 -
ii trading account unavailable

I cannot access my ii “live”account from any of 3 browsers. There’s a new menu in the login process, to select either live or research accounts.
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Guest      719 days ago  # + 3 -

SMS verification code never arrives. Cannot login.
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Guest      756 days ago  # + 1 -

SMS verification code never arrives. Cannot login.
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Guest      772 days ago  # + 1 -

Can't login on the app for at least half an hour
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Guest      824 days ago  # + 1 -
ii WEBSITE NON-RESPOSIVE

Tried several times to log in but the 6-digit code never arrives. Mob. no. correct except too many xxx before last 4 digits. Is that the problem or is it something else? Tried to phone and requested a call back but it never came. WHAT IS GOING ON?
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Guest      930 days ago  # + 1 -

prices showing yesterday's closing prices. can not buy or sell
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Guest      987 days ago  # + 1 -

Cant log in on the app!
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Guest      1008 days ago  # + 1 -

The app has not worked now for 2 days.this is poor.what am i meant to do??
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Guest      1047 days ago  # + 1 -

Can’t log in
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Guest      1047 days ago  # + 1 -

Can’t log in
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Guest      1070 days ago  # + 1 -

Can't log in on app or website
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Guest      1070 days ago  # + 1 -

Can’t login on app today
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Guest      1070 days ago  # + 1 -

Years back ii was a good application allowing e.g. several alternate limit sells, the first to trigger cancelling any others. Now they only allow 1 at any time. This was the result of them taking over another company and adopting their useless systems.
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Guest      1091 days ago  # + 1 -

No SMS code received twice today, therefore unable to log in!!!!!
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Guest      1107 days ago  # + 1 -

Same issue with no notice - ‘down until Sunday’
It’s Tuesday today can’t be offline for a week? App is working okay but need to log in to carry out certain functions.
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Guest      1107 days ago  # + 1 -

what's going on? No access until Sunday???? Surely that can't be right????
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Guest      1107 days ago  # + 1 -

Ditto. I received no advance notice of any such scheduled maintenance. This is critical because of planned (months ago) sell orders for cash which I need *now* !.
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Guest      1107 days ago  # + 1 -

When click "Log in" get message:
"Due to planned maintenance work, access to your account is unavailable until mid-afternoon on Sunday."
and its Tuesday night!!?
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Guest      1107 days ago  # + 1 -

Unable to login on www. "Access to your account is unavailable until mid-afternoon on Sunday"!!!
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Guest      1115 days ago  # + 1 -

No SMS code being received.
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Guest      1115 days ago  # + 1 -

No code being received for log in
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Guest      1115 days ago  # + 1 -

No code being received for log in.
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Guest      1115 days ago  # + 1 -

Login issues because I'm not receiving the 2FA code on my mobile phone.
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Guest      1175 days ago  # + 1 -

9.55pm and just seen I can login without having to use a VPN, like NordVPN . Still none the wiser as to the cause of the issue, but it appears fixed for now. Thankful I didn't want to trade today, but I guess these things happen.
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Guest      1175 days ago  # + 1 -

Talk talk customer, can't log in to ii, tablet and desktop (different issue on each; same result). NW England.
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Guest      1175 days ago  # + 1 -

Finally managed to get access after using a browser VPN, like NordVPN extension; thanks to whoever suggested this. Afraid I'm not that technically minded so no idea why this works and trying to access without VPN on desktop doesn't - might it be, as someone mentioned, related to ip addresses in certain geographical area (I'm assuming VPN makes IP address look like it's from another area). I'm in S Yorks.
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Guest      1175 days ago  # + 1 -

TT customer, tried mobile data and straight in, tried landline VPN, like NordVPN and good. Not been able to access all day so thanks to all.
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Guest      1175 days ago  # + 1 -

TT customer here. ii secure login timed out all day here
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Guest      1175 days ago  # + 1 -

Treating customers like idiots when there is obviously an issue, putting people on their help desks that minimal IT training and failing to resolve an issue or even provide direction as to when things will be resolved.
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Guest      1175 days ago  # + 1 -

ii has been a joke today. I tried to login on my desktop, my phone on 4g and my wifes phone on a different network and each time I got the message that there was no secure connection. On calling ii, after asking if I had done the basic resets etc, they then told me 4 hours later that this was a specific geographical issue to me, on three separate devices over three separate networks. I really despise it when an internet company treats their customer like idiots in this manner. 10 hours later and still no connection on the desktop.
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Guest      1175 days ago  # + 1 -

I can't reach the login page (Trading account) using my (landline-based) TalkTalk account. But I can reach that page using mobile data. So for me anyway the problem is somehow linked to TalkTalk. (I don't know which of TalkTalk and Interactive Investor is to blame though.)
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Guest      1175 days ago  # + 1 -

Talktalk customer here. For me, the II website returns, but the secure landing page times out.

Notably, I use a VPN, like NordVPN for work, and it works on that machine. And yes, if I turn the VPN off, the secure landing page times out again. It's been like this most of the day.

So this seems to confirm a lot of what's being said below.
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Guest      1175 days ago  # + 1 -

Changed DNS1 to Google 8.8.8.8 but still didn't work. No acknowledgement on site and no fix suggested for those using WiFi to router.
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Guest      1175 days ago  # + 1 -

Still no Logon. Not a Talk-Talk user.
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Guest      1175 days ago  # + 1 -

Could be related to talktalk. I cannot access tt website either. Or Virgin Mobile. Or EON. Those are the only ones I've tried to use. End of financial year or end of world??
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Guest      1175 days ago  # + 1 -

31 march 2022, Spoke to ii call centre. Tells me website down since midday, due back 1830.
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Guest      1175 days ago  # + 0 -

After speaking to an ii contact named Robert he tells me the login issue relates purely to TalkTalk customers. I'd be interested to know if anyone using someone other than TalkTalk is experiencing login issues. Apparently it's TalkTalk who needs to resolve whatever issue is causing this and ii is powerless to help.
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Guest      1175 days ago  # + 0 -

ditto...cannot login. Why is there no message on status?
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Guest      1175 days ago  # + 0 -

I can't log in, log in page not loading. Could we please get some information?
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Guest      1175 days ago  # + 0 -

1pm - login still not working. Come on guys - at least acknowledge issue on homepage so users know you're working on it.
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Guest      1175 days ago  # + 0 -

Still down at 11.15am. A professional outfit only carries out site amendments outside trading times.Ridiculous!
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Guest      1175 days ago  # + 0 -

They've been pricking about changing fonts and colours to 'improve' the website recently. If it aint broke, leave alone..
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Guest      1175 days ago  # + 0 -

Is the company saying anything?
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Guest      1175 days ago  # + 0 -

Whats the story with iii today?
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Guest      1175 days ago  # + 0 -

Connection time out messages
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Guest      1182 days ago  # + 0 -

Cannot login, just moved from HL, have I made a huge mistake?
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Guest      1198 days ago  # + 0 -

can NOT login
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Guest      1215 days ago  # + 0 -

Rubbish service
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Guest      1218 days ago  # + 0 -

Trades are working this morning but are not showing in currency balances or in share qty help. Effects both website and app. Hardly inspires confidence!
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Guest      1243 days ago  # + 0 -

Why is login disabled all day saturday?
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Guest      1291 days ago  # + 0 -

App not allowing login for ' schedule maintenance ' really ?? Its been like for the 3 weekends and no mention of schedule maintenance anywhere on website, going downhill already even before its been brought by the hedge fund for 1.5 billion
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Guest      1295 days ago  # + 0 -

Cannot login after latest app update to 5.3.2 - no error message, just repeatedly asks for user name. Customer service are no help.
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Guest      1353 days ago  # + 0 -

Can't login properly, been bad for four days now
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Guest      1356 days ago  # + 0 -

Cannot log in on II app now for a few days. One message said clear data, the next told me to login on wrbsite.
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Guest      1366 days ago  # + 0 -

App working on iphone but won't open on Android tablet.
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Guest      1367 days ago  # + 0 -

Not a good precedent
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Guest      1397 days ago  # + 0 -

just tried to log to trading account . Failed = "scheduled downtime". In the past they have sent an email to warn of this?
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Guest      1408 days ago  # + 0 -

10.32 am. Up and running if a little slow to log in.
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Guest      1408 days ago  # + 0 -

Log-in keeps failing. Spoke to ii by phone …it’s a technical problem with them they confirmed to me!
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Guest      1408 days ago  # + 0 -

Can't log in using any device and just on infinite hold music when calling them
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Guest      1408 days ago  # + 0 -

its up and running now, logged in fine, all investments still there !
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Guest      1408 days ago  # + 0 -

Is there a problem logging in to ii account today ... 10Aug ?
Get message "Sorry there has been an error. Please try again ? "
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Guest      1408 days ago  # + 0 -

Nightmare. Watching some of my day trade stocks drop on the minute charts through TradingView and I can't log in.
This site needs to be more reliable.
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Guest      1408 days ago  # + 0 -

This is scary
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Guest      1408 days ago  # + 0 -

website not allowing login
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Guest      1408 days ago  # + 0 -

I cant log in via laptop grrrr
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Guest      1408 days ago  # + 0 -

Cant log in via the website or the app. Just gives error message
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Guest      1408 days ago  # + 0 -

Morning all. Yep, cant login to my SIPP via laptop, phone or tablet. hope there's still something in there when we finally get back in:-)
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Guest      1408 days ago  # + 0 -

Same here - website and login down
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Guest      1420 days ago  # + 0 -

Can’t sign in from iPhone. Redirected to website, but no recognition of ID.
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Guest      1420 days ago  # + 0 -

App redirects to website but does not allow log in on iphone.
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Guest      1447 days ago  # + 0 -

App now seems to be working .
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Guest      1452 days ago  # + 0 -

App still not working.
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Guest      1456 days ago  # + 0 -

App no longer working since latest update
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Guest      1457 days ago  # + 0 -

App not opening
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Guest      1496 days ago  # + 0 -

Ii platform mobile or web version not available since morning
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