Ii.co.uk Current Status

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Website: ii.co.uk

interactive investor is a low cost, award winning, online investment platform enabling you to easily manage shares, funds, SIPPs, ISAs & more.

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Admin       comment pinned    #
Possibly, redirect from different versions is configured incorrectly on ii.co.uk. In this case, use the links below:

http://ii.co.uk    https://ii.co.uk    http://www.ii.co.uk    https://www.ii.co.uk


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Anth      15 days ago  # 8 Feb 2024 + -1 -
Same problem no SMS codes sent, tried various times tonight

max      15 days ago  # 8 Feb 2024 + 0 -
also experiencing sms issues

Scott      16 days ago  # 8 Feb 2024 + 1 -
Also no SMS codes beign sent so unable to login

Alan      16 days ago  # 8 Feb 2024 + 1 -
Had login problems for 24 hours and no SMS service on all 3 accounts I hold

John Rowlands      16 days ago  # 7 Feb 2024 + 4 -
No SMS code being sent to allow me to log in to ii.co.uk

Mark      16 days ago  # + 4 -
No sms codes being sent out from web so unable to log into account

J      30 days ago  # + 0 -
App giving incorrect information and prices

Sv      66 days ago  # + 1 -
After Auth request just get the circleing on mobile app

Mike      77 days ago  # + 0 -
No sms received for MFA login
Tried to log in via phone said I need to log in to website to verify details. Did that but SMS code not received , tried a few times but not getting SMS verify code back for MFA

Chris      116 days ago  # + 0 -
Can't log in ..internal error ?

Rob Mcrae      116 days ago  # + 0 -
Can't log in. Says 'internal error' or 'internal edge error'

?      116 days ago  # + 0 -
cant log in. 'internal edge error'

Steve Battye      142 days ago  # + 0 -
ii trading account unavailable
I cannot access my ii “live”account from any of 3 browsers. There’s a new menu in the login process, to select either live or research accounts.

WalWat      238 days ago  # + 2 -
SMS verification code never arrives. Cannot login.

Ian      275 days ago  # + 0 -
SMS verification code never arrives. Cannot login.

Margaret      291 days ago  # + 0 -
Can't login on the app for at least half an hour

Diana      343 days ago  # + 0 -
ii WEBSITE NON-RESPOSIVE
Tried several times to log in but the 6-digit code never arrives. Mob. no. correct except too many xxx before last 4 digits. Is that the problem or is it something else? Tried to phone and requested a call back but it never came. WHAT IS GOING ON?

chris      449 days ago  # + 0 -
prices showing yesterday's closing prices. can not buy or sell

Julie      506 days ago  # + 0 -
Cant log in on the app!

Jeff      527 days ago  # + 0 -
The app has not worked now for 2 days.this is poor.what am i meant to do??

Geoff      566 days ago  # + 0 -
Can’t log in

Mike      566 days ago  # + 0 -
Can’t log in

Mr.M.T.Cribbin a/c No 0800191      568 days ago  # + 0 -
YOU SAID YOU HAD "SENT ME A 6 DIGIT CODE TO MY MOBILE, TO RUN A SECURITY CHECK", BUT "NO CODE HAS ARRIVED IN MY MESSAGES BOX, MY MOBILE IS" 07930425998 " & IVE BEEN TRYING FOR '45 MINS,' BUT YOU HAVE STILL NOT SENT ME A CODE, (AS YOU NORMALLY WOULD DO ). AND ITS REALLY ANNOYING AS THERE IS NO WAY TO CONTACT YOUR OFFICE OUT OF HRS.!! YOU SHOULD BE A "24 HR ACCESS Co, AS "ITS 2022 NOW & NOT IN THE DARK AGES" PLEASE SORT THIS "3RD RATE SERVICE" ! FOR PEOPLE WHO WORK OUTSIE YOUR TYPICAL OFFICE HRS. AND WHAT USE IS SENDING IN A "SECURE MESSAGE" SAY FOR URGENT HELP TO SOMETHING WHICH IS YOUR OWN ERROR??? WHICH MAY NOT BE ANSWERED FOR 24 TO 48 HRS. SO NOW I HAVE LOST MY WHOLE NIGHTS WORK ,AS WE HAVE BEEN IN THE STATES FOR PAST WEEK, AND i WANTED TO CHECK OUT MY PORTFOLIO. AND WHY DO A SECURITY CHECK ON ME ANYWAY AS IVE BEEN WITH YOU FOR OVER 10 YRS. AaaaaHhhhhh

Nigel      589 days ago  # + 0 -
Can't log in on app or website

Barry      589 days ago  # + 0 -
Can’t login on app today

Guest      589 days ago  # + 0 -

Years back ii was a good application allowing e.g. several alternate limit sells, the first to trigger cancelling any others. Now they only allow 1 at any time. This was the result of them taking over another company and adopting their useless systems.

Linda      610 days ago  # + 0 -
No SMS code received twice today, therefore unable to log in!!!!!

Simon      626 days ago  # + 0 -
Same issue with no notice - ‘down until Sunday’
It’s Tuesday today can’t be offline for a week? App is working okay but need to log in to carry out certain functions.

John      626 days ago  # + 0 -
what's going on? No access until Sunday???? Surely that can't be right????

Bob      626 days ago  # + 0 -
Ditto. I received no advance notice of any such scheduled maintenance. This is critical because of planned (months ago) sell orders for cash which I need *now* !.

Sam      626 days ago  # + 0 -
When click "Log in" get message:
"Due to planned maintenance work, access to your account is unavailable until mid-afternoon on Sunday."
and its Tuesday night!!?

Chris      626 days ago  # + 0 -
Unable to login on www. "Access to your account is unavailable until mid-afternoon on Sunday"!!!

Jim      634 days ago  # + 0 -
No SMS code being received.

Dave      634 days ago  # + 0 -
No code being received for log in

Mark      634 days ago  # + 0 -
No code being received for log in.

XL      634 days ago  # + 0 -
Login issues because I'm not receiving the 2FA code on my mobile phone.

NM      694 days ago  # + 0 -
9.55pm and just seen I can login without having to use a VPN. Still none the wiser as to the cause of the issue, but it appears fixed for now. Thankful I didn't want to trade today, but I guess these things happen.

AM      694 days ago  # + 0 -
Talk talk customer, can't log in to ii, tablet and desktop (different issue on each; same result). NW England.

NM      694 days ago  # + 0 -
Finally managed to get access after using a browser VPN extension; thanks to whoever suggested this. Afraid I'm not that technically minded so no idea why this works and trying to access without VPN on desktop doesn't - might it be, as someone mentioned, related to ip addresses in certain geographical area (I'm assuming VPN makes IP address look like it's from another area). I'm in S Yorks.

Mike, Luton      694 days ago  # + 0 -
TT customer, tried mobile data and straight in, tried landline VPN and good. Not been able to access all day so thanks to all.

Russ      694 days ago  # + 0 -
TT customer here. ii secure login timed out all day here

Guest      694 days ago  # + 0 -

Treating customers like idiots when there is obviously an issue, putting people on their help desks that minimal IT training and failing to resolve an issue or even provide direction as to when things will be resolved.

MH      694 days ago  # + 0 -
ii has been a joke today. I tried to login on my desktop, my phone on 4g and my wifes phone on a different network and each time I got the message that there was no secure connection. On calling ii, after asking if I had done the basic resets etc, they then told me 4 hours later that this was a specific geographical issue to me, on three separate devices over three separate networks. I really despise it when an internet company treats their customer like idiots in this manner. 10 hours later and still no connection on the desktop.

Alex / Cambridge      694 days ago  # + 0 -
I can't reach the login page (Trading account) using my (landline-based) TalkTalk account. But I can reach that page using mobile data. So for me anyway the problem is somehow linked to TalkTalk. (I don't know which of TalkTalk and Interactive Investor is to blame though.)

A Customer.      694 days ago  # + 0 -
Talktalk customer here. For me, the II website returns, but the secure landing page times out.

Notably, I use a VPN for work, and it works on that machine. And yes, if I turn the VPN off, the secure landing page times out again. It's been like this most of the day.

So this seems to confirm a lot of what's being said below.

Mr. Arthur      694 days ago  # + 0 -
Changed DNS1 to Google 8.8.8.8 but still didn't work. No acknowledgement on site and no fix suggested for those using WiFi to router.

GD      694 days ago  # + 0 -
Still no Logon. Not a Talk-Talk user.

Dave @ York.      694 days ago  # + 0 -
Could be related to talktalk. I cannot access tt website either. Or Virgin Mobile. Or EON. Those are the only ones I've tried to use. End of financial year or end of world??

Dave @ York.      694 days ago  # + 0 -
31 march 2022, Spoke to ii call centre. Tells me website down since midday, due back 1830.

NM      694 days ago  # + 0 -
After speaking to an ii contact named Robert he tells me the login issue relates purely to TalkTalk customers. I'd be interested to know if anyone using someone other than TalkTalk is experiencing login issues. Apparently it's TalkTalk who needs to resolve whatever issue is causing this and ii is powerless to help.

RT      694 days ago  # + 0 -
ditto...cannot login. Why is there no message on status?

AS      694 days ago  # + 0 -
I can't log in, log in page not loading. Could we please get some information?

NM      694 days ago  # + 0 -
1pm - login still not working. Come on guys - at least acknowledge issue on homepage so users know you're working on it.

TP      694 days ago  # + 0 -
Still down at 11.15am. A professional outfit only carries out site amendments outside trading times.Ridiculous!

Les      694 days ago  # + 0 -
They've been pricking about changing fonts and colours to 'improve' the website recently. If it aint broke, leave alone..

Les      694 days ago  # + 0 -
Is the company saying anything?

TP      694 days ago  # + 0 -
login timeout from 8am 31st March still no access 2 hoius later

Les      694 days ago  # + 0 -
Whats the story with iii today?

S Morris      694 days ago  # + 0 -
Connection time out messages

Mr. Arthur      694 days ago  # + 0 -
ii going round in circles today Thurs

D Lowe      701 days ago  # + 0 -
Cannot login, just moved from HL, have I made a huge mistake?

w wilson      717 days ago  # + 0 -
can NOT login

Guest      734 days ago  # + 0 -

Rubbish service

Dom H      737 days ago  # + 0 -
Trades are working this morning but are not showing in currency balances or in share qty help. Effects both website and app. Hardly inspires confidence!

Margaret Stevens      762 days ago  # + 0 -
Why is login disabled all day saturday?

Very disappointed      810 days ago  # + 0 -
App not allowing login for ' schedule maintenance ' really ?? Its been like for the 3 weekends and no mention of schedule maintenance anywhere on website, going downhill already even before its been brought by the hedge fund for 1.5 billion

Guest      814 days ago  # + 0 -
Cannot login after latest app update to 5.3.2 - no error message, just repeatedly asks for user name. Customer service are no help.

guest      863 days ago  # + 0 -
SMS for 2 step authentication not received. Help desk quoted problems with some mobile providers, but service was working before with same mobile & operator.
When use Recovery Code, you have to make a safe copy QUICKLY before times out.

Guest      872 days ago  # + 0 -
Can't login properly, been bad for four days now

NAP      875 days ago  # + 0 -
Cannot log in on II app now for a few days. One message said clear data, the next told me to login on wrbsite.

Bemused      885 days ago  # + 0 -
App working on iphone but won't open on Android tablet.

Tony      886 days ago  # + 0 -
Not a good precedent

DB      916 days ago  # + 0 -
just tried to log to trading account . Failed = "scheduled downtime". In the past they have sent an email to warn of this?

Guest      927 days ago  # + 0 -
10.32 am. Up and running if a little slow to log in.

Guest      927 days ago  # + 0 -
Log-in keeps failing. Spoke to ii by phone …it’s a technical problem with them they confirmed to me!

frustrated      927 days ago  # + 0 -
Can't log in using any device and just on infinite hold music when calling them

Neil      927 days ago  # + 0 -
its up and running now, logged in fine, all investments still there !

Guest      927 days ago  # + 0 -
Is there a problem logging in to ii account today ... 10Aug ?
Get message "Sorry there has been an error. Please try again ? "

Guest      927 days ago  # + 0 -
Nightmare. Watching some of my day trade stocks drop on the minute charts through TradingView and I can't log in.
This site needs to be more reliable.

Karen      927 days ago  # + 0 -
This is scary

gusset      927 days ago  # + 0 -
website not allowing login

Guest      927 days ago  # + 0 -
Website and App also

Guest      927 days ago  # + 0 -
Website and app

John      927 days ago  # + 0 -
Cannot long in just put on hold on there phone number

Mick      927 days ago  # + 0 -
I cant log in via laptop grrrr

FYI      927 days ago  # + 0 -
Cant log in via the website or the app. Just gives error message

Richard Smith      927 days ago  # + 0 -
Morning all. Yep, cant login to my SIPP via laptop, phone or tablet. hope there's still something in there when we finally get back in:-)

T      927 days ago  # + 0 -
Same here - website and login down

Paul      939 days ago  # + 0 -
Can’t sign in from iPhone. Redirected to website, but no recognition of ID.

David      939 days ago  # + 0 -
App redirects to website but does not allow log in on iphone.

Nanny      966 days ago  # + 0 -
App now seems to be working .

Guest      971 days ago  # + 0 -
App still not working.

Steve      975 days ago  # + 0 -
App no longer working since latest update

Ann      976 days ago  # + 0 -
App not opening

Pobby      995 days ago  # + 0 -
app and website login

P kumar      1015 days ago  # + 0 -
Ii platform mobile or web version not available since morning