Ii.co.uk Current Status
*Current Status is based on reports from UpdownRadar users and social media activity data
Website: ii.co.ukinteractive investor is a low cost, award winning, online investment platform enabling you to easily manage shares, funds, SIPPs, ISAs & more.
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200Response time
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Ii.co.uk Forum
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Admin
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Possibly, redirect from different versions is configured incorrectly on ii.co.uk. In this case, use the links below:
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Diana
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73 days ago
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17 March 2023
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ii WEBSITE NON-RESPOSIVE
Tried several times to log in but the 6-digit code never arrives. Mob. no. correct except too many xxx before last 4 digits. Is that the problem or is it something else? Tried to phone and requested a call back but it never came. WHAT IS GOING ON?
chris
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179 days ago
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1 December 2022
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prices showing yesterday's closing prices. can not buy or sell
Jeff
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256 days ago
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The app has not worked now for 2 days.this is poor.what am i meant to do??
Mr.M.T.Cribbin a/c No 0800191
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298 days ago
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YOU SAID YOU HAD "SENT ME A 6 DIGIT CODE TO MY MOBILE, TO RUN A SECURITY CHECK", BUT "NO CODE HAS ARRIVED IN MY MESSAGES BOX, MY MOBILE IS" 07930425998 " & IVE BEEN TRYING FOR '45 MINS,' BUT YOU HAVE STILL NOT SENT ME A CODE, (AS YOU NORMALLY WOULD DO ). AND ITS REALLY ANNOYING AS THERE IS NO WAY TO CONTACT YOUR OFFICE OUT OF HRS.!! YOU SHOULD BE A "24 HR ACCESS Co, AS "ITS 2022 NOW & NOT IN THE DARK AGES" PLEASE SORT THIS "3RD RATE SERVICE" ! FOR PEOPLE WHO WORK OUTSIE YOUR TYPICAL OFFICE HRS. AND WHAT USE IS SENDING IN A "SECURE MESSAGE" SAY FOR URGENT HELP TO SOMETHING WHICH IS YOUR OWN ERROR??? WHICH MAY NOT BE ANSWERED FOR 24 TO 48 HRS. SO NOW I HAVE LOST MY WHOLE NIGHTS WORK ,AS WE HAVE BEEN IN THE STATES FOR PAST WEEK, AND i WANTED TO CHECK OUT MY PORTFOLIO. AND WHY DO A SECURITY CHECK ON ME ANYWAY AS IVE BEEN WITH YOU FOR OVER 10 YRS. AaaaaHhhhhh
Guest
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319 days ago
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Years back ii was a good application allowing e.g. several alternate limit sells, the first to trigger cancelling any others. Now they only allow 1 at any time. This was the result of them taking over another company and adopting their useless systems.
Simon
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355 days ago
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Same issue with no notice - ‘down until Sunday’
It’s Tuesday today can’t be offline for a week? App is working okay but need to log in to carry out certain functions.
John
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355 days ago
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what's going on? No access until Sunday???? Surely that can't be right????
Bob
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355 days ago
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Ditto. I received no advance notice of any such scheduled maintenance. This is critical because of planned (months ago) sell orders for cash which I need *now* !.
Sam
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355 days ago
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When click "Log in" get message:
"Due to planned maintenance work, access to your account is unavailable until mid-afternoon on Sunday."
and its Tuesday night!!?
Chris
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355 days ago
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Unable to login on www. "Access to your account is unavailable until mid-afternoon on Sunday"!!!
NM
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423 days ago
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9.55pm and just seen I can login without having to use a VPN. Still none the wiser as to the cause of the issue, but it appears fixed for now. Thankful I didn't want to trade today, but I guess these things happen.
AM
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423 days ago
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Talk talk customer, can't log in to ii, tablet and desktop (different issue on each; same result). NW England.
NM
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423 days ago
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Finally managed to get access after using a browser VPN extension; thanks to whoever suggested this. Afraid I'm not that technically minded so no idea why this works and trying to access without VPN on desktop doesn't - might it be, as someone mentioned, related to ip addresses in certain geographical area (I'm assuming VPN makes IP address look like it's from another area). I'm in S Yorks.
Mike, Luton
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423 days ago
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TT customer, tried mobile data and straight in, tried landline VPN and good. Not been able to access all day so thanks to all.
Guest
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424 days ago
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Treating customers like idiots when there is obviously an issue, putting people on their help desks that minimal IT training and failing to resolve an issue or even provide direction as to when things will be resolved.
MH
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424 days ago
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ii has been a joke today. I tried to login on my desktop, my phone on 4g and my wifes phone on a different network and each time I got the message that there was no secure connection. On calling ii, after asking if I had done the basic resets etc, they then told me 4 hours later that this was a specific geographical issue to me, on three separate devices over three separate networks. I really despise it when an internet company treats their customer like idiots in this manner. 10 hours later and still no connection on the desktop.
Alex / Cambridge
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424 days ago
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I can't reach the login page (Trading account) using my (landline-based) TalkTalk account. But I can reach that page using mobile data. So for me anyway the problem is somehow linked to TalkTalk. (I don't know which of TalkTalk and Interactive Investor is to blame though.)
A Customer.
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424 days ago
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Talktalk customer here. For me, the II website returns, but the secure landing page times out.
Notably, I use a VPN for work, and it works on that machine. And yes, if I turn the VPN off, the secure landing page times out again. It's been like this most of the day.
So this seems to confirm a lot of what's being said below.
Mr. Arthur
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424 days ago
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Changed DNS1 to Google 8.8.8.8 but still didn't work. No acknowledgement on site and no fix suggested for those using WiFi to router.
Dave @ York.
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424 days ago
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Could be related to talktalk. I cannot access tt website either. Or Virgin Mobile. Or EON. Those are the only ones I've tried to use. End of financial year or end of world??
Dave @ York.
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424 days ago
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31 march 2022, Spoke to ii call centre. Tells me website down since midday, due back 1830.
NM
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424 days ago
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After speaking to an ii contact named Robert he tells me the login issue relates purely to TalkTalk customers. I'd be interested to know if anyone using someone other than TalkTalk is experiencing login issues. Apparently it's TalkTalk who needs to resolve whatever issue is causing this and ii is powerless to help.
AS
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424 days ago
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I can't log in, log in page not loading. Could we please get some information?
NM
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424 days ago
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1pm - login still not working. Come on guys - at least acknowledge issue on homepage so users know you're working on it.
TP
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424 days ago
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Still down at 11.15am. A professional outfit only carries out site amendments outside trading times.Ridiculous!
Les
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424 days ago
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They've been pricking about changing fonts and colours to 'improve' the website recently. If it aint broke, leave alone..
Dom H
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467 days ago
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Trades are working this morning but are not showing in currency balances or in share qty help. Effects both website and app. Hardly inspires confidence!
Very disappointed
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540 days ago
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App not allowing login for ' schedule maintenance ' really ?? Its been like for the 3 weekends and no mention of schedule maintenance anywhere on website, going downhill already even before its been brought by the hedge fund for 1.5 billion
Guest
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544 days ago
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Cannot login after latest app update to 5.3.2 - no error message, just repeatedly asks for user name. Customer service are no help.
guest
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593 days ago
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SMS for 2 step authentication not received. Help desk quoted problems with some mobile providers, but service was working before with same mobile & operator.
When use Recovery Code, you have to make a safe copy QUICKLY before times out.
NAP
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605 days ago
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Cannot log in on II app now for a few days. One message said clear data, the next told me to login on wrbsite.
DB
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646 days ago
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just tried to log to trading account . Failed = "scheduled downtime". In the past they have sent an email to warn of this?
Guest
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657 days ago
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Log-in keeps failing. Spoke to ii by phone …it’s a technical problem with them they confirmed to me!
frustrated
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657 days ago
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Can't log in using any device and just on infinite hold music when calling them
Guest
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657 days ago
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Is there a problem logging in to ii account today ... 10Aug ?
Get message "Sorry there has been an error. Please try again ? "
Guest
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657 days ago
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Nightmare. Watching some of my day trade stocks drop on the minute charts through TradingView and I can't log in.
This site needs to be more reliable.
Richard Smith
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657 days ago
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Morning all. Yep, cant login to my SIPP via laptop, phone or tablet. hope there's still something in there when we finally get back in:-)
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