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Ii.co.uk Current Status

*Current Status is based on reports from UpdownRadar users and social media activity data

Website: ii.co.uk

interactive investor is a low cost, award winning, online investment platform enabling you to easily manage shares, funds, SIPPs, ISAs & more.

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Server status

up

Status code

200

Response time

1.523 sec

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Ii.co.uk status: NO ISSUES 96 comments

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Forum & Comments

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Admin • comment pinned #
Possibly, redirect from different versions is configured incorrectly on ii.co.uk. In this case, use the links below:

http://ii.co.uk https://ii.co.uk http://www.ii.co.uk https://www.ii.co.uk

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Guest • 50 days ago # 29 April 2025 + 0 -
★ ☆ ☆ ☆ ☆

I cannot login since saturday

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Guest • 116 days ago # 22 Feb 2025 + 2 -

Cannot log on this afternoon

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Guest • 254 days ago # 7 October 2024 + 2 -

Website not opening

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Guest • 278 days ago # 13 September 2024 + 2 -

Can't log onto the app, just the spinning timer of death

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Guest • 288 days ago # 3 September 2024 + 0 -

Multiple attempts to log in no code or sms received

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Guest • 460 days ago # + -2 -
Comment is hidden.

Guest • 472 days ago # + 0 -

Issues with login, can't get past update information page. Says email updated needed but no way of doing that

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Guest • 473 days ago # + 2 -

I just cannot log in as it says that II.co.uk takes too long to respond.
All other websites I access are fine
Any ideas??
David

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Guest • 497 days ago # + -1 -

Same problem no SMS codes sent, tried various times tonight

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Guest • 497 days ago # + 2 -

also experiencing sms issues

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Guest • 497 days ago # + 3 -

Also no SMS codes beign sent so unable to login

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Guest • 497 days ago # + 2 -

Had login problems for 24 hours and no SMS service on all 3 accounts I hold

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Guest • 497 days ago # + 5 -

No SMS code being sent to allow me to log in to ii.co.uk

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Guest • 497 days ago # + 5 -

No sms codes being sent out from web so unable to log into account

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Guest • 511 days ago # + 1 -

App giving incorrect information and prices

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Guest • 547 days ago # + 2 -

After Auth request just get the circleing on mobile app

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Guest • 558 days ago # + 1 -
No sms received for MFA login

Tried to log in via phone said I need to log in to website to verify details. Did that but SMS code not received , tried a few times but not getting SMS verify code back for MFA

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Guest • 597 days ago # + 1 -

Can't log in ..internal error ?

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Guest • 597 days ago # + 1 -

Can't log in. Says 'internal error' or 'internal edge error'

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Guest • 597 days ago # + 1 -

cant log in. 'internal edge error'

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Guest • 623 days ago # + 1 -
ii trading account unavailable

I cannot access my ii “live”account from any of 3 browsers. There’s a new menu in the login process, to select either live or research accounts.

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Guest • 719 days ago # + 3 -

SMS verification code never arrives. Cannot login.

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Guest • 756 days ago # + 1 -

SMS verification code never arrives. Cannot login.

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Guest • 772 days ago # + 1 -

Can't login on the app for at least half an hour

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Guest • 824 days ago # + 1 -
ii WEBSITE NON-RESPOSIVE

Tried several times to log in but the 6-digit code never arrives. Mob. no. correct except too many xxx before last 4 digits. Is that the problem or is it something else? Tried to phone and requested a call back but it never came. WHAT IS GOING ON?

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Guest • 930 days ago # + 1 -

prices showing yesterday's closing prices. can not buy or sell

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Guest • 987 days ago # + 1 -

Cant log in on the app!

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Guest • 1008 days ago # + 1 -

The app has not worked now for 2 days.this is poor.what am i meant to do??

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Guest • 1047 days ago # + 1 -

Can’t log in

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Guest • 1047 days ago # + 1 -

Can’t log in

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Guest • 1070 days ago # + 1 -

Can't log in on app or website

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Guest • 1070 days ago # + 1 -

Can’t login on app today

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Guest • 1070 days ago # + 1 -
★ ★ ☆ ☆ ☆

Years back ii was a good application allowing e.g. several alternate limit sells, the first to trigger cancelling any others. Now they only allow 1 at any time. This was the result of them taking over another company and adopting their useless systems.

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Guest • 1091 days ago # + 1 -

No SMS code received twice today, therefore unable to log in!!!!!

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Guest • 1107 days ago # + 1 -

Same issue with no notice - ‘down until Sunday’
It’s Tuesday today can’t be offline for a week? App is working okay but need to log in to carry out certain functions.

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Guest • 1107 days ago # + 1 -

what's going on? No access until Sunday???? Surely that can't be right????

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Guest • 1107 days ago # + 1 -

Ditto. I received no advance notice of any such scheduled maintenance. This is critical because of planned (months ago) sell orders for cash which I need *now* !.

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Guest • 1107 days ago # + 1 -

When click "Log in" get message:
"Due to planned maintenance work, access to your account is unavailable until mid-afternoon on Sunday."
and its Tuesday night!!?

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Guest • 1107 days ago # + 1 -

Unable to login on www. "Access to your account is unavailable until mid-afternoon on Sunday"!!!

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Guest • 1115 days ago # + 1 -

No SMS code being received.

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Guest • 1115 days ago # + 1 -

No code being received for log in

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Guest • 1115 days ago # + 1 -

No code being received for log in.

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Guest • 1115 days ago # + 1 -

Login issues because I'm not receiving the 2FA code on my mobile phone.

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Guest • 1175 days ago # + 1 -

9.55pm and just seen I can login without having to use a VPN, like NordVPN . Still none the wiser as to the cause of the issue, but it appears fixed for now. Thankful I didn't want to trade today, but I guess these things happen.

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Guest • 1175 days ago # + 1 -

Talk talk customer, can't log in to ii, tablet and desktop (different issue on each; same result). NW England.

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Guest • 1175 days ago # + 1 -

Finally managed to get access after using a browser VPN, like NordVPN extension; thanks to whoever suggested this. Afraid I'm not that technically minded so no idea why this works and trying to access without VPN on desktop doesn't - might it be, as someone mentioned, related to ip addresses in certain geographical area (I'm assuming VPN makes IP address look like it's from another area). I'm in S Yorks.

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Guest • 1175 days ago # + 1 -

TT customer, tried mobile data and straight in, tried landline VPN, like NordVPN and good. Not been able to access all day so thanks to all.

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Guest • 1175 days ago # + 1 -

TT customer here. ii secure login timed out all day here

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Guest • 1175 days ago # + 1 -
★ ☆ ☆ ☆ ☆

Treating customers like idiots when there is obviously an issue, putting people on their help desks that minimal IT training and failing to resolve an issue or even provide direction as to when things will be resolved.

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Guest • 1175 days ago # + 1 -

ii has been a joke today. I tried to login on my desktop, my phone on 4g and my wifes phone on a different network and each time I got the message that there was no secure connection. On calling ii, after asking if I had done the basic resets etc, they then told me 4 hours later that this was a specific geographical issue to me, on three separate devices over three separate networks. I really despise it when an internet company treats their customer like idiots in this manner. 10 hours later and still no connection on the desktop.

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Guest • 1175 days ago # + 1 -

I can't reach the login page (Trading account) using my (landline-based) TalkTalk account. But I can reach that page using mobile data. So for me anyway the problem is somehow linked to TalkTalk. (I don't know which of TalkTalk and Interactive Investor is to blame though.)

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Guest • 1175 days ago # + 1 -

Talktalk customer here. For me, the II website returns, but the secure landing page times out.

Notably, I use a VPN, like NordVPN for work, and it works on that machine. And yes, if I turn the VPN off, the secure landing page times out again. It's been like this most of the day.

So this seems to confirm a lot of what's being said below.

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Guest • 1175 days ago # + 1 -

Changed DNS1 to Google 8.8.8.8 but still didn't work. No acknowledgement on site and no fix suggested for those using WiFi to router.

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Guest • 1175 days ago # + 1 -

Still no Logon. Not a Talk-Talk user.

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Guest • 1175 days ago # + 1 -

Could be related to talktalk. I cannot access tt website either. Or Virgin Mobile. Or EON. Those are the only ones I've tried to use. End of financial year or end of world??

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Guest • 1175 days ago # + 1 -

31 march 2022, Spoke to ii call centre. Tells me website down since midday, due back 1830.

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Guest • 1175 days ago # + 0 -

After speaking to an ii contact named Robert he tells me the login issue relates purely to TalkTalk customers. I'd be interested to know if anyone using someone other than TalkTalk is experiencing login issues. Apparently it's TalkTalk who needs to resolve whatever issue is causing this and ii is powerless to help.

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Guest • 1175 days ago # + 0 -

ditto...cannot login. Why is there no message on status?

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Guest • 1175 days ago # + 0 -

I can't log in, log in page not loading. Could we please get some information?

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Guest • 1175 days ago # + 0 -

1pm - login still not working. Come on guys - at least acknowledge issue on homepage so users know you're working on it.

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Guest • 1175 days ago # + 0 -

Still down at 11.15am. A professional outfit only carries out site amendments outside trading times.Ridiculous!

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Guest • 1175 days ago # + 0 -

They've been pricking about changing fonts and colours to 'improve' the website recently. If it aint broke, leave alone..

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Guest • 1175 days ago # + 0 -

Is the company saying anything?

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Guest • 1175 days ago # + 0 -

Whats the story with iii today?

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Guest • 1175 days ago # + 0 -

Connection time out messages

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Guest • 1182 days ago # + 0 -

Cannot login, just moved from HL, have I made a huge mistake?

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Guest • 1198 days ago # + 0 -

can NOT login

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Guest • 1215 days ago # + 0 -
★ ☆ ☆ ☆ ☆

Rubbish service

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Guest • 1218 days ago # + 0 -

Trades are working this morning but are not showing in currency balances or in share qty help. Effects both website and app. Hardly inspires confidence!

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Guest • 1243 days ago # + 0 -

Why is login disabled all day saturday?

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Guest • 1291 days ago # + 0 -

App not allowing login for ' schedule maintenance ' really ?? Its been like for the 3 weekends and no mention of schedule maintenance anywhere on website, going downhill already even before its been brought by the hedge fund for 1.5 billion

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Guest • 1295 days ago # + 0 -

Cannot login after latest app update to 5.3.2 - no error message, just repeatedly asks for user name. Customer service are no help.

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Guest • 1353 days ago # + 0 -

Can't login properly, been bad for four days now

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Guest • 1356 days ago # + 0 -

Cannot log in on II app now for a few days. One message said clear data, the next told me to login on wrbsite.

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Guest • 1366 days ago # + 0 -

App working on iphone but won't open on Android tablet.

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Guest • 1367 days ago # + 0 -

Not a good precedent

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Guest • 1397 days ago # + 0 -

just tried to log to trading account . Failed = "scheduled downtime". In the past they have sent an email to warn of this?

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Guest • 1408 days ago # + 0 -

10.32 am. Up and running if a little slow to log in.

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Guest • 1408 days ago # + 0 -

Log-in keeps failing. Spoke to ii by phone …it’s a technical problem with them they confirmed to me!

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Guest • 1408 days ago # + 0 -

Can't log in using any device and just on infinite hold music when calling them

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Guest • 1408 days ago # + 0 -

its up and running now, logged in fine, all investments still there !

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Guest • 1408 days ago # + 0 -

Is there a problem logging in to ii account today ... 10Aug ?
Get message "Sorry there has been an error. Please try again ? "

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Guest • 1408 days ago # + 0 -

Nightmare. Watching some of my day trade stocks drop on the minute charts through TradingView and I can't log in.
This site needs to be more reliable.

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Guest • 1408 days ago # + 0 -

This is scary

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Guest • 1408 days ago # + 0 -

website not allowing login

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Guest • 1408 days ago # + 0 -

I cant log in via laptop grrrr

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Guest • 1408 days ago # + 0 -

Cant log in via the website or the app. Just gives error message

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Guest • 1408 days ago # + 0 -

Morning all. Yep, cant login to my SIPP via laptop, phone or tablet. hope there's still something in there when we finally get back in:-)

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Guest • 1408 days ago # + 0 -

Same here - website and login down

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Guest • 1420 days ago # + 0 -

Can’t sign in from iPhone. Redirected to website, but no recognition of ID.

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Guest • 1420 days ago # + 0 -

App redirects to website but does not allow log in on iphone.

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Guest • 1447 days ago # + 0 -

App now seems to be working .

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Guest • 1452 days ago # + 0 -

App still not working.

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Guest • 1456 days ago # + 0 -

App no longer working since latest update

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Guest • 1457 days ago # + 0 -

App not opening

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Guest • 1496 days ago # + 0 -

Ii platform mobile or web version not available since morning

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