Michaels.com Current Status

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Website: michaels.com

Michaels has the products you need for home decor, framing, scrapbooking and more. Shop and save on arts and crafts supplies online or at a store near you.

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 Michaels.com status: NO ISSUES  98 comments

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Admin       comment pinned    #
Possibly, redirect from different versions is configured incorrectly on michaels.com. In this case, use the links below:

http://michaels.com    https://michaels.com    http://www.michaels.com    https://www.michaels.com


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MC      97 days ago  # 11 August 2024 + 0 -

Website is giving an error message and won't load.
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cv      110 days ago  # 29 July 2024 + 0 -
cv

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KS      225 days ago  # 6 April 2024 + 2 -

I get to the checkout and it keeps giving an error message no matter what form of payment I try
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corni      254 days ago  # 8 March 2024 + 0 -
'Unable to Log in' error

Michaels site and app are both giving an 'Unable to Login; something went wrong' error when logging in both with password and biometric touch and suggest contacting support@michaels.com. I was able to login earlier since I placed an order and am waiting for pickup order fulfillment.
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4eva      276 days ago  # 14 Feb 2024 + 0 -

2-14-24 10:30 am est unable to proceed to next payment in check out. its been 2 hours of waiting and trying
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Azure      281 days ago  # + 2 -
Checkout Cart

Checkout cart for curbside pickup won't let me Checkout. Prompt states there are item changes made to the cart and redirects back to the shopping cart. No changes are made to the items.
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Irina Melamud      297 days ago  # + 0 -
Login issue / outage

Today is 01/24/2024, unable to get two-way verification code. Message displayed code was send but I did not received nothing. Please someone investigate.
That was working properly on 01/23/2024.
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Guest      299 days ago  # + 0 -
Error Msg

Getting an error message via online checkout. "We had to make some changes. Please go back to your cart for details," then it when it redirects me to my cart, with no changes reflected and still a full cart! So frustruating! I just want to checkout and pay for my items, but I just keep getting kicked back to the cart. I tried with my cc and with paypal. I went to my bank account and there are two pending paypal transactions on my there for michaels! What the... I will be calling in the morning when they open to complain and disupte those. What a waste if time. Fix your dang website, Michaels. I mean, just read the reviews on here.
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Guest      302 days ago  # + 1 -

Getting an error message at checkout. "We had to make some changes. Please go back to your cart for details," yet nothing about my cart/shipping methods/ payment methods have changed.
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Guest      302 days ago  # + 3 -
Checkout error message

I can't process a payment on the app or on the website. Keep getting the error message: "We had to make some changes. Please go back to your cart for details." This happens to me a lot on their app & site. Maybe time for an update?
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Guest      325 days ago  # + 0 -

Cannot process payments for online orders
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Joan      325 days ago  # + 6 -
Checkout Error Message

Continuously getting this error message at checkout. "We had to make some changes. Please go back to your cart for details." There are never any changes made to my cart.
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diana      338 days ago  # + 7 -
error message at checkout

keep getting this error message at checkout. not the first time ive come across this. "We had to make some changes. Please go back to your cart for details." however there are never any changes made to my cart or anything like that
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Christie      339 days ago  # + 2 -
Can't Check Out

Michaels won't let me check out - giving error code 40971. Cleared cache, tried different browser. Items are listed as half off (not a promo code, just a sale) but the cart seems to be fighting this and listing them at full price which causes the error to generate.
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CallMeChaz      341 days ago  # + 2 -

"access denied" on all links with 3 browsers
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Guest      345 days ago  # + 0 -
Can't Log In Or Add Items To Cart

Get error code logging into account, tells me to email support. Trying to add products to cart and it just keeps showing the loading wheel. Have tried to re-add multiple times but having same problem. All on Google Chrome.
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Guest      355 days ago  # + 0 -

25 items in my cart and just as I was about to purchase--site glitched and deleted all of it. Tried again, still glitching. There goes a $300 sale.
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Guest      359 days ago  # + 0 -

Website says check back later - can't view orders or tracking information for several days.
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Guest      375 days ago  # + 0 -

can't view items
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Guest      405 days ago  # + 0 -

EXTREMELY SLOW
Won't let me sign in
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Guest      406 days ago  # + 1 -

The store is great, and the website seems ok, but when I try to reach the cart, I get a blank page (white screen).
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Bypasser      406 days ago  # + 0 -

Tried to search up stuff and it turns white instead even links
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Guest      414 days ago  # + 0 -

Web always has problems
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Me      414 days ago  # + 0 -

Page goes blank before I can add item to cart.
Been 24 hours.
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Danielle      415 days ago  # + 3 -

As soon as I get onto the website, before the page can finish loading it goes blank. That's been happening to me for days now!! :(
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Kaoru      418 days ago  # + 3 -
Access Denied You don't have permission to access "http://www.michaels.com/" on this serve

Access Denied
You don't have permission to access "http://www.michaels.com/" on this server.

Reference #18.93477b5c.1692208300.1ebb95a0
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Guest      441 days ago  # + 0 -

Search engine not working
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Val      458 days ago  # + 3 -

Access Denied
You don't have permission to access "http://www.michaels.com/" on this server.

Reference #18.93477b5c.1692208300.1ebb95a0
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Guest      461 days ago  # + 3 -

why am I blocked from Michaels website???? I have spent $$$$$ there for YEARS BECAUSE I MAKE JEWELRY - YOU JUST LOST MY BUSINESS!!!!
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Kathy      463 days ago  # + 2 -

Keep getting logged out. Order disappears. After entering an item and adding another item, the first one disappears
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Guest      463 days ago  # + 0 -

I kept getting signed out and had to restart my order. Never did get it placed
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Diane      467 days ago  # + 0 -

I can't pay for my items, it just gives me an error code. I'm using my Michaels card.
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Raine      490 days ago  # + 4 -

I keep getting access denied notification everytime I try to load the Michaels.com website. I've tried from several different devices
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Grayce      494 days ago  # + 0 -

Any time I add something to my cart, it takes out the other item I had in my cart. So I can only order one item at a time...
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Jams      494 days ago  # + 0 -
Michaels.com is canceling orders-website problem.

Able to order, then the order is immediately canceled. I tried this three times. I called and the wait time was 1.5 hours. I tried to chat and waited for almost an hour then was disconnected from the chat.
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Guest      500 days ago  # + 0 -

Any log in!
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Guest      503 days ago  # + 0 -

Can’t log in therefore lost rewards.
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Guest      525 days ago  # + 0 -

Search function doesn't work; just plain damn slow
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Melissa      663 days ago  # + 0 -
Cannot checkout

Same. When I go to complete purchase it takes me back to cart, thought was a glitch at first and tried again; fortunately my card wasn’t charged twice and my voucher is still available.
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Me      664 days ago  # + 0 -

Each time I try to process my order I get redirected to my cart. I also have more than $50 in my cart but I keep getting charged shipping.
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Susan      664 days ago  # + 0 -

My online order clicks through on all the steps, but when I place the order it jumps back to "review."
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Barb      665 days ago  # + 0 -
Michaels mobile app malfunction?!?

For the past couple weeks when I try the mobile app the header comes up and the bottom of it with the rewards coupon button etc but , the middle is all white and won't load . Just blank and stays that way. I even uninstalled and reinstalled the app. Same problem occurs. Quite frustrating.
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Me      666 days ago  # + 0 -
Michaels is the worst online shopping website on the Internet

wants to charge $8.95 shipping fee for the bag fee. will not check out, keeps reloading cart after clicking on "complete purchase" - loading the site causes site freezing and I can hear my Mac trying hard to process the website (it gets really loud)
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Guest      666 days ago  # + 1 -

I dread going to their website. It is absolutely the worst website I've ever experienced in my life. It is 2023 and they cannot figure it out yet?!
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Me      666 days ago  # + 2 -

unable to log into my Michaels account or place an order 1/20/23
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Me      671 days ago  # + 0 -

site repeats llinks words down screen the goes blank and spins
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TTR      696 days ago  # + 5 -
Unable to Place Order Online

I am currently unable to place an order. I keep getting redirected to my cart. I've tried both computer and phone. I was able to place orders yesterday, but for some reason, I am unable to do so this morning.
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Dawn Kendall      699 days ago  # + 5 -

Unable to complete my purchase for two days now ☹️
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Rln      707 days ago  # + 2 -

My order will not go through
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Guest      713 days ago  # + 0 -

been trying to complete a purchase for hours and I keep getting a code that says access denice
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Guest      720 days ago  # + 0 -

Can't check out. It just keeps going back to my cart.
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JM      726 days ago  # + 0 -
Fix the website!

Won't load any pix ,going on for over a week, on any device. Why haven't they y fixed this?!?

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AG      726 days ago  # + 1 -
What a Dumb Website

Having the same problem as everyone else re: order not going through. Thank you to Susan V below. I removed an item from my cart that said low stock, and then my order went through. What a silly system.
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jb      728 days ago  # + 3 -

website will not complete an order
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Susan V      731 days ago  # + 1 -
Cannot place order

You have to get Online Chat or call CS to see which order or item is out of stock. If one item or more items are out of stock, they won't complete your order!
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Frustrated      733 days ago  # + 1 -

Still a problem - tried last week and then again today. won't let me check out!!!
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Aj      734 days ago  # + 0 -

Same for me today. I tried the app, my browser, and my PC.
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Alison      735 days ago  # + 2 -

I’m glad it’s not just me. Hopefully fixed soon!
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Cassie      735 days ago  # + 3 -
Stuck With A Full Cart

I thought it was just me, but I see now that it is not. I don't know how many times I've tried today to place an order online; every single time I hit "Complete Purchase" I get redirected back to my full cart. I've tried using my phone, my laptop, four different browsers, the app, different credit cards, a gift card, different promo codes, changing items I have in my cart. I want to rip my hair out. This is beyond frustrating.
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Ericka      748 days ago  # + 3 -

Cannot complete purchase, keeps putting my shopping cart back up after clicking checkout
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Sarah      749 days ago  # + 2 -

I can’t complete my purchase. Every time I hit 'Complete Purchase' it takes me back to my full cart. I’ve tried on the app and the website and both resulted in the same issue.
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Tired MaMa      750 days ago  # + 0 -

It’s October 28th and I’ve been going through the exact same thing and I am frustrated AF!!! Plus, I used the PayPal option 3 different times and it went through on their end, but not on Michaels site. I called the actual store to see if they had any of my orders and they do not, but the charges are still pending on my account so it really pisses me off. The website is slow anyway and that’s annoying in itself because it takes FOREVER to do absolutely anything, so I finally switched to the app and that was a little faster but not by much and then I placed my order and it just kept going back to my full cart. This tired MaMa is beyond pissed off!!!
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Melinda F      753 days ago  # + 0 -

My cart keeps disappearing. I've tried four times now and I'm giving up. Each time I sign in, my cart disappears. I redo my cart, then it prompts me to sign in, and again, my cart disappears. I tried checking out without signing in, but when I hit "checkout", my cart, you guessed it, disappeared. Not sure if anyone else is experiencing this, but it's pretty frustrating, especially because what I'm trying to purchase is only available online.
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J9      759 days ago  # + 0 -

I have not been able to complete a purchase on Michael’s. When I hit complete purchase, it returns to the full cart.
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Guest      759 days ago  # + 0 -

The website doesn’t show a search bar and the app keeps closing or won’t even open.
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Frustrated AF Too      770 days ago  # + 0 -

I have been trying to complete my online purchase for over an hour, but every time I hit 'Complete Purchase' I go back to my cart. I have cleared my cache/history, I have tried using my cell phone and the app, etc. Nothing is working. WHY?!?!?!
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Frustrated AF      770 days ago  # + 0 -

Today is October 8th, I've been trying to purchase on Michael's website for over a week! I've been trying to check out numerous new carts, the only thing that comes back is the site is unresponsive. I've been attempting to check my cart out since midnight, it's not about to be 7am. I can't believe this issue is NOT fixed!! Super frustrating!
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Casey      776 days ago  # + 0 -

Have needed to buy another football helmet display case and they’ve not had any at ANY locations anywhere! Can’t find on eBay or Amazon. Needs to be same brand ‘Studio Design’ (must be a Michael’s brand) to match the others. Now their website is down. What’s up with this place!?
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JamieKY      776 days ago  # + 0 -

Having the same problem as these people. I've been trying for hours to complete an order but instead I keep getting returned to my cart with nothing having been purchased.
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LoulaMA      782 days ago  # + 0 -

I've been trying for hours to complete an order but instead I keep getting returned to my cart with nothing having been purchased.
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susieoregon      784 days ago  # + 0 -

Can’t complete pickup order on website or app. When you click complete purchase it takes you right back to your full cart
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PJ      786 days ago  # + 0 -

For two days have received error message:

Access Denied
You don't have permission to access "http://www.michaels.com/" on this server.
Reference #18.8a2d2d17.1663855286.1242e286
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Juana      787 days ago  # + 0 -

For weeks now, my Michael's app is not working for me. Im a very frequent buyer, im not able to view account, purchase items, through app. I could only see coupons. I've called store and 800 Michael's, no one can help resolve issue. I've already Uninstall, reinstalled, nothing works. I need to resolve issue asap
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amy      787 days ago  # + 0 -

keeps saying err. not found every time o go to check out.
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ST      792 days ago  # + 0 -

Some pages in the (Android) app return an error. For example, the coupons page works but I get an error trying to view my cart. I also tried placing an order using Klarna to pay and once I confirmed the order it kicked me back to the checkout page. I tried again in the Klarna app but same result
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Shirley Potter      796 days ago  # + 0 -

Been trying for days. Place order still takes you right back to check out...
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cierra      798 days ago  # + 1 -

cannot check out, it just redirects me back to my cart.
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Mel      799 days ago  # + 1 -

Can’t checkout! Takes me back to the cart
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anon      810 days ago  # + 1 -

Can't check out as of August 29th 3:04 PM
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Anonymous      815 days ago  # + 1 -

Cannot check out!!
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Linda      823 days ago  # + 1 -

Can't chexk out. Goes back to the cart.
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Guest      824 days ago  # + 0 -

Why is this the only site I have trouble ordering from?
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Taylor      836 days ago  # + 1 -

Can't checkout. Continues to take right back to the shopping cart and won't complete. Also tried clearing the cache, history, and trying in a different browser and the outcome is still the same. Beyond frustrating that there is no fix for this.
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Guest      837 days ago  # + 0 -

Auto scrolls to the top of the page so you can't even shop online.
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Chelsea L      848 days ago  # + 1 -

Same issue with the checkout leading right back to cart and never completing. I've tried over and over on both website and app with same result. It's beyond frustrating, especially seeing others having these issues a half a year ago and it's still going on I mean ridiculous! I can't imagine how much money they've lost because of this and I'm sure they know so why aren't they fixing it?!
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shiney      860 days ago  # + 1 -

can't checkout
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Lola      876 days ago  # + 1 -

The website is always in a "loading mode". Takes forever to load a search and the only way to get to a certain department faster is to right-click it and "open in new tab".
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Lorraine      878 days ago  # + 1 -

I have been trying to sign in on rewards account. Won't do anything. I am trying to print out paper coupons and just get blank pages. Mike bot and employee can't help. Chat just times out
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pink      897 days ago  # + 0 -

online purchase for pickup at store returns "Access denied" when trying to check out
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LM      907 days ago  # + 0 -

Always down!
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M      954 days ago  # + 1 -

Cannot checkout. When you click "submit order" it returns back to the cart.
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Melinda Johnson      954 days ago  # + 0 -

Been trying all day with the app on iOS. no error message but order not submitting either.
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Etta      958 days ago  # + 0 -

Can't checkout
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Lois      959 days ago  # + 0 -

cannot checkout. 'COMPLETE PURCHASE' leads you back to your full cart every time. Site's chat app leads to 'nobody is here to chat with you'
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justa guy      1110 days ago  # + 0 -

Access Denied
You don't have permission to access "http://www.michaels.com/" on this server.
Reference #18.9c657468.1635875706.b02504
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Heather Sutton      1193 days ago  # + 0 -

three weeks in a row...hours to load first page of website.i know this is causing hundredsof thousands of dollars in loss of sales for the company...youd think they would fix it. Laziness perhaps?
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