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 Mobile.lebara.com status: NO ISSUES  161 comments

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Liz    •   19 days ago  # 20 April 2024 + 0 -

Phone showing no service, tried to log in to chat but won’t accept my card details
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Coo    •   35 days ago  # 5 April 2024 + 1 -

I can't log into the app nor can I complete the port my number form
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Guest    •   56 days ago  # 15 March 2024 + 1 -

Lebara has been having poor network and internet failures since yesterday. Even having challenges viewing my balances on the dashboard.
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SM of Southampton    •   59 days ago  # 12 March 2024 + 1 -
Dead slow or stop

Very slow or non existent internet connection. Occasional signal drop off completely. Southampton area. Will be moving to another provider if it’s not sorted out soon.
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JK    •   68 days ago  # 3 March 2024 + 1 -

Can’t recieve or make call on my iPhone since February 28th.
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Rg    •   87 days ago  # + 0 -

No signal from approx 5 pm today. What's going on?
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LR    •   89 days ago  # + 2 -

Unable to make or receive any calls
Unable to use WhatsApp
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Maria    •   103 days ago  # + 0 -

My Lebara in sandbanks Poole not working for the second day, anyone else having problems?
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Carl    •   105 days ago  # + 0 -

Turns out my problem was with the Pixel 7a, not the Lebara SIM. Neede wireless and data services restarting...
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J. Fargas    •   105 days ago  # + 1 -

Lebara mobile can receive voice messages, but no incoming or outgoing calls from midday and still no good 9pm, here in Victoria.
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Jill    •   105 days ago  # + 0 -


Says emergency use only.
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Carl    •   105 days ago  # + 0 -

Can't make or receive calls, FY4 area. Tried rebooting phone Pixel 7a
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Bill    •   106 days ago  # + 3 -

Can’t make or receive calls
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Brisbane    •   113 days ago  # + 0 -

Cannot make or receive calls.
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Guest    •   114 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

No help from lebara support at all.
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LP    •   114 days ago  # + 0 -

Incoming callers receive message that phone is switched off. It isn't. Phone is fully charged but displaying SOS calls only.
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Guest    •   114 days ago  # + 1 -
★ ★ ☆ ☆ ☆

phone calls (both inbound and outbound) are not coming through since 1st Jan 2024
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RajN    •   121 days ago  # + 0 -

Im able to make calls now but I see error message saying no internet connection even though mobile data issue is also fixed
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Susan    •   121 days ago  # + 0 -

Cannot make or receive calls but have data, in Ashbourne, Derbyshire
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Jay    •   121 days ago  # + 0 -

When I try to make a call is says "mobile network not available". Tried settings and turning off phone. Not worked
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Twanny    •   121 days ago  # + 0 -
Blackpool area not working.

In Blackpool calls not coming through, but anyone trying to call can hear it ringing for about 4 rings then dead tone, but its not connectingto hand set. Checked stautus on their site. says all okay in my area. No text sending or receiving. I only noticed issues about 2 hours ago.
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Aman    •   121 days ago  # + 0 -

Network down since morning
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AN    •   121 days ago  # + 0 -

Not Working - Manchester Area
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SG    •   121 days ago  # + 0 -

Same. Total network outage since morning in London.
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SL    •   121 days ago  # + 0 -

no network, no internet in london
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AG    •   121 days ago  # + 0 -

Lebara sort this- No network, no internet.. Cannot make calls or use internet.. Same for me and my Husband. London
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Guest    •   121 days ago  # + 0 -
★ ★ ★ ★ ★

very nice
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Ivor Stonker    •   121 days ago  # + 1 -

South West Down
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Sd    •   121 days ago  # + 3 -

It connects only if i am not connected to Wifi. This is so weird.

Fix it Lebara.
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Karam    •   121 days ago  # + 0 -

Same here- Bristol
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Simona    •   121 days ago  # + 0 -

The signal is down,no internet,I cannot make any calls.Watford
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Ren    •   121 days ago  # + 0 -

No network in Watford too
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Jim    •   121 days ago  # + 0 -

Im in York no phone signal for the last hour?
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LJ    •   121 days ago  # + 0 -

West Swindon area is down since this morning.
No coverage inside or outside the house.
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Ivor Throbber    •   121 days ago  # + 1 -

Dorset Network down since early this morning.
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MC    •   121 days ago  # + 0 -

No signal at all in Woking, Surrey, UK. Phone not working outside of home as I have no access to data/WiFi
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Kim    •   121 days ago  # + 0 -

ara network not working since 7:00AM
Newport South wales
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Elaine    •   121 days ago  # + 0 -

no signal or internet connection, cannot log in to my account, website chat not working............ as of 7am this morning
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Raviteja Chowdary Kotari    •   121 days ago  # + 0 -

Showing No signal and showing No Mobile Network While try to make calls. from Coventry, United Kingdom.
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VP    •   121 days ago  # + 14 -

Lebara network not working since 7:00AM (London)
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Cristian    •   121 days ago  # + 4 -
Lebara network not working

I have lost connection to the network. Not registered...my girlfriends phone the same thing..we can't use it anymore....Lebara, sort this problem , as a lot of people as encountering this kind of issues lately
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Donna (London UK)    •   128 days ago  # + 1 -
On/Off - On/Off Service! CRAZY!!

STILL having problems, with intermittent service on my mobile.
No calls, no texts, no data!
I managed to read two articles when on the bus home today - went off while loading a third, hasn't
worked since.
Some of the websites (Including Lebara's own) say the service is fine!
I can tell you, it's not.
Come on Lebara - pull your finger out, otherwise, I will have no option but to change provider.
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Donna (UK)    •   131 days ago  # + 3 -
Out for me for nearly a week!

Have had no text or calls service...
It's been intermittent - but when it is working, it hasn't worked for very long.
It's been like this since (for me) since Christmas Eve :(
Been with Lebara for 2 yrs - never known it so bad.
Was no one watching over the service over the Christmas break?
I suspect it won't get better until after they're all back at work on 2nd January 24.
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Derek    •   142 days ago  # + 1 -

Second day without connection. Will not connect to network. No amount of re configuring settings and restarting phone makes any difference
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Peter    •   143 days ago  # + 0 -

No signal showing on phone and unable to make calls from my mobile
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Peter    •   143 days ago  # + 1 -

No signal showing on phone and unable to make calls
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N    •   144 days ago  # + 0 -
Net not working

Unable to use the internet but I definitely have a signal. Have stayed in the same place all day and it suddenly stopped working. Is there an outage?
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Pissed off    •   150 days ago  # + 3 -

Your shit service has cost me business.... I will be seeking compensation
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Guest    •   150 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Absolutely awful
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Guest    •   151 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

It never works. You can login then it freezes on a loading screen. Both on app and in browser
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Cindy    •   154 days ago  # + 0 -

I currently have no service at Wattle Flat SA
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Guest    •   159 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Provider keeps dropping
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Guest    •   164 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

I have consistent reception problems in Sandbach using a Samsung A22 5G. I was attracted by the price but the lack of connection does not make it worthwhile at all.
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Dariusz    •   175 days ago  # + 2 -

Lebara app is not working. SIM status Undefined. Your plans: I can't see my plans because SIM status.
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Guest    •   178 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Feels like i spend more time off the network than on!
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Peter    •   181 days ago  # + 4 -

My lebara app does not work. I can only see a blu and yellow screen with lebara sign. What is wrong?
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Guest    •   189 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Lebara uk app not working!
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Mal    •   205 days ago  # + 0 -

Still not working online or app
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Linda    •   206 days ago  # + 0 -

Hurrah, Lebara app now working!!!
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Mal    •   206 days ago  # + 3 -

App still not working, can’t even sign in online
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Andrew    •   206 days ago  # + 6 -

Problems with lebara app and website not not displaying current plan etc. sim status showing as inactive when it is not.
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Martin    •   206 days ago  # + 1 -

App not working tried everything old app worked fine no information from lebara
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Sandra in Barrow    •   206 days ago  # + 2 -

Cant log in, app nit working
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Linda    •   206 days ago  # + 3 -
Lebara app completely useless

Lebara app not doing anything at all, not even bringing up the log in page. Why don’t they just bring bag the old app until they get the new nod working
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Andy    •   206 days ago  # + 2 -

Is lebara always this crap? Only had it for a couple of days d 80% of the time data doesn't work!
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Guest    •   206 days ago  # + 0 -
★ ★ ★ ★ ☆

All great until yesterday when both new app stopped working and my Web account shows spurious data and unable to get into my account. Raised issue on a webchat and told their website is down. Come on lebara need to get this sorted as it has been down for more than 24 hours now
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Sandra    •   206 days ago  # + 0 -
App not working at all\

Facing problems with the app after the new update. Can't even renew the monthly plan. How to go outside the house without the internet working.
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GimmeShelter.    •   206 days ago  # + 0 -

Same issue as others. Logged back in to the app, got access, but no info on Data plan.Tried again at various times nothing. App now gone.
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Linda    •   206 days ago  # + 0 -
App and website don’t work

I have the same problem as todays previous entries. Can’t log into app or via website. I have removed app and reloaded but still no joy.
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Martin    •   206 days ago  # + 4 -
App' and website not working.

It appears that the Lebara website has a problem, no dashboard is not available also the mobile app' is not logging in to get the account data.
Hampshire
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SR    •   206 days ago  # + 1 -

Lebara app not working. Can’t login after re-installation.
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Bill    •   206 days ago  # + 2 -
Can't log into Lebara account.

Updated app does 'nt recognise my login credentials. Also tried via website login, seemed to accept my credentials, but no account details, like I don't exist! Not good.
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Stevie P    •   206 days ago  # + 5 -
App and Website Not Working

Signed into Lebara website - no history information, maximum sims in use - only have one sim. Basically unable to do anything. App freezes, cannot sign in, not recognising email, password or both. Tried deleting & reinstalling but still dead. What was wrong with the old website/app? they worked
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Ben    •   206 days ago  # + 2 -
App and website issues

App and website broken with many errors, customer service confirmed they're having issues, don't know why they haven't released a statement to customers
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Noreen Greenacre    •   206 days ago  # + 12 -

App not working. Re-installed but can't login
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Roy Brixton    •   206 days ago  # + 1 -

App not working. Web site not working. What is wrong?
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Andy H    •   206 days ago  # + 5 -

New Lebara app not working, can’t view account etc. tried IOS app on iPad, same thing.

Come on Lebara, get this sorted pronto!
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Art    •   209 days ago  # + 8 -
App doesn’t work

After new app version even with today new update this mylebara app doesnt work . I turn on app ,waiting and waiting, after couple seconds this app closed them self. New app version is broken.
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Plum    •   212 days ago  # + 0 -

Not able to make calls Stockport
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Mr Angry    •   212 days ago  # + 0 -

A full day now not able to make or recieve calls & texts in Doncaster. Poor service.
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Guest    •   221 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

lebara network is rubbush nearly 3 days my phone is not working you cant call and you cant recive any call and i dont know whats going on because phone is very important for everyone for job and other comunication
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Nik    •   222 days ago  # + 0 -

Limited mobile coverage in debon today

Again!!!!!!
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Angie    •   222 days ago  # + 0 -

Cannot receive calls with Lebara.Problem started today.
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Steve    •   222 days ago  # + 0 -

No service in Broadstairs Kent.
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Andy    •   226 days ago  # + 0 -
Login is not working

My normal account login does not work (the page does not load, have tried for the past three days), I've tried both my registered email and phone number to receive a login code, but these are not working either (no email is being sent and my phone number is not recognised...!?). I'm currently in France and want to add a data to this month's allowance, but I'm now stuck! This is hopeless from Lebara.
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Annke    •   227 days ago  # + 0 -
configured everything correctly. Lebara website DOES NOT FUNCTION for nearly a week now!! Does the a

configured everything correctly. Lebara website DOES NOT FUNCTION for nearly a week now!! Does the administrator of their website do not see??? Where is the explanation?? Cannot login !!!
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Akn    •   227 days ago  # + 0 -
My Lebara LOGIN - not possible - website would not load at all!!! For 5 or more days like this. Why

My Lebara LOGIN - not possible - website would not load at all!!! For 5 or more days like this. Why no explanation on the website?? It is not possible to amend add or anything on your account!!! What is happening???....
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AB    •   227 days ago  # + 1 -
No Lebara internet in London currently

No Internet on Lebara SIM. It shows 4G or 5G in the top status bar (Android phone), but in actual fact there is no data connectivity. Cannot access any websites. I moved through different parts of London and the same issue was noticed in all places. Having to rely solely on WiFi.
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Pete    •   243 days ago  # + 0 -
Voda problems.

Suddenly Vodafone issues in my area. Both Lebara and Asda SIM having the same problem. Can use data for 20 seconds before it cuts off and takes around 40 seconds to recover for another 20 seconds of use. If I put it on 3g, around a minute of surf time before a cut-off for around 30 seconds. It's been like that since yesterday evening.
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Guest    •   247 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Lying about it's service faults of late
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Guest    •   248 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Shite
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Philippa    •   248 days ago  # + 0 -
Not back on by midnight as expected

I can make calls, unable to receive calls unless from another Lebara number. Contacted customer services who said would be back up by midnight last night still no joy. Concerning as awaiting some important calls over next few days and need it working!
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Sheila    •   248 days ago  # + 0 -

I have been unable to make, or receive calls for most of today. I'm 69 years old and unable to make contact with my family. I live alone.
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Lesley    •   248 days ago  # + 0 -

Can not make call or receive calls
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Guest    •   248 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

No service and no explanation
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Dave P    •   248 days ago  # + 0 -
Not food

Wife's phone can phone out but cannot receive. Mine has been working fine.Told will be back up by the end of the day.
Her mother is in hospital at end of life and they can't contact her.
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Angela    •   248 days ago  # + 0 -

I can't make or receive calls from other networks. Lebara to lebara is fine. WhatsApp calls are fine too. Wierd!!
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Mam of 3    •   248 days ago  # + 0 -

Cannot make or receive calls near Durham. Worked before lunchtime.
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Starmum    •   248 days ago  # + 0 -

Can’t make/receive phone calls.
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NEWS    •   248 days ago  # + 0 -

https://inews.co.uk/news/technology/phone-not-receiving-calls-vodafone-ee-down-today-mobile-customers-network-issues-2592587
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NEWS    •   248 days ago  # + 0 -
NEWS

Lebara is using Vodafone network, its not only lebara thats not working,
Also Vodafone is not working and EE is also not working
https://www.bbc.co.uk/news/technology-66708574
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george allen    •   248 days ago  # + 0 -

No service all day,what are we all paying for? Bournemouth uk
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Eve    •   248 days ago  # + 0 -
Angry

This is disgraceful as no communication to inform us of the network not working. I have been waiting all day for an emergency call from the cancer team as regards to red flags with cancer treatment. They had to email eventually after not being able to call my husband or myself as we are both on Lebara. Lesson to be learnt here. I called customer services they said it should be working by the end of the day! Not good enough ????
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Guest    •   248 days ago  # + 0 -
★ ★ ☆ ☆ ☆

Customer support is appalling!! Network outage all day and 'support' could only say they don't know when it will be fixed!!
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Paul...    •   248 days ago  # + 0 -

Sorry I meant I "CANT" receive..
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Paul...    •   248 days ago  # + 0 -
Shambles

Can receive or make calls to moblie but i can call landlines.I can send and receive texts!

What the hell is going on? Only switch a few weeks ago! Any updates?
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DB    •   248 days ago  # + 0 -
No Coverage nearly all day!!!

same thing as others, can't make/receive calls on Lebara since 10 this morning and still can't Newcastle area. 'support' said fault with system but no idea when it will be fixed!!! Absolute crap network, moving to Smarty......
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Swapndeep    •   248 days ago  # + 0 -

Can’t make or receive call by Lebara .not sure when it’s going to resolve. Internet is working ok
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K Teale    •   248 days ago  # + 1 -

Can't make or receive calls to/from mobiles. Landline calls seem okay.
Wakefield UK
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Dee    •   248 days ago  # + 0 -
Not working

Can't connect at all today. Lebrara hasn't even reassured their customers when this problem will be resolved.
Absolutely appalled with this network.
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Jane    •   248 days ago  # + -1 -

Can’t call friend who’s with levara from three network
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MB    •   248 days ago  # + 0 -

Cant make or receive calls internet is fine, Bolton / Manchester
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SS    •   248 days ago  # + 0 -

Can't receive calls since morning today . .. support said there is an outage but no idea when it will be fixed.
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Quinn    •   248 days ago  # + 0 -

No phone in or out .
All day what a shambles .
What if I had an emergency?
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Hilaty    •   248 days ago  # + 0 -

In Basingstoke, can’t receive incoming calls. Told it was a network issue and would ‘resolve itself’!
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MP    •   248 days ago  # + 0 -

Can't make or receive calls ...no information. Disgraceful
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Guest    •   248 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Network down, no contact to tell us what is happening or how long it will take to fix, my mobile is the only phone we have and I’m a 24/7 carer, cannot make contact with any medics
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Chris J    •   248 days ago  # + 0 -

Can’t receive calls
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Charlie    •   248 days ago  # + 0 -

I can’t make or receive any calls from my phone
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Ian    •   248 days ago  # + 0 -

Can’t receive calls but some calls I make will connect, and others won’t. Lebara should be texting us to let us know. Very poor
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RegardingChoosingLebraNow    •   248 days ago  # + 0 -

Can't receive calls unless from another Lebara mobile number. Frustrating.
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Debbie    •   248 days ago  # + 0 -

Can phone or receive calls Exeter
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jan    •   248 days ago  # + 0 -

Cannot make or receive phone calls in East Finchley London
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Bron    •   248 days ago  # + 0 -

Can’t make or receive calls in Nottingham. Data is working ok
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Mo    •   248 days ago  # + 0 -

Cant receive and make calls
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Jo    •   248 days ago  # + 0 -
Can't receive calls

Can't receive calls from anyone but can call a few numbers in my contacts but not all. No issue with mobile data. Customer agent said there's a network issue and no timescale for a fix
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David    •   248 days ago  # + 0 -

Nobody informs of a problem by text and hard to find out when it will be fixed, you will not get a second chance
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Guest    •   248 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

terrible customer service on online chat, took several days to port number in which taime i had no service, network down today
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Steven    •   248 days ago  # + 0 -

Can’t receive or make phone calls and I have important business call at 6 tonight
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Steve    •   248 days ago  # + 0 -

Can't receive any calls unless they are from the same network. Also can't receive calls from a landline number.
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Colin carter    •   248 days ago  # + 0 -

Lebara mobile, can’t call or receive calls on my phone - Porthleven cornwall
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Ruth    •   248 days ago  # + 0 -
Across network issues

It's not just lebara, I can call and receive calls from anyone on the same network but cannot call or receive from any other network - currently virgin or ee
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Andi    •   248 days ago  # + 5 -

Wiltshire - Can't make or receive calls unless via Whatsapp!
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IAN    •   248 days ago  # + 0 -
Lebara No Call Coverage in Hackney, London E8

Lebara UK Mobile, Cannot make/Receive Phone calls . TXT messaging sending/receiving is working.

Not using a Smart Phone.

Hackney, London E8
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Will Gordon    •   248 days ago  # + -1 -

Can't make calls but can receive them. Lebara said it was a technical fault and should be resolved "soon"
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Maggie    •   248 days ago  # + 0 -

I rang Lebara they said systems down. Will be resolved by midnight GMT????
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M    •   249 days ago  # + 0 -

can't receive calls in Stroud, Gloucestershire
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Paula    •   249 days ago  # + 0 -

Cannot receive or make calls today unless I use wattsapp calling..I am in credit & been with Lebara a few weeks
Help???
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Felipe    •   249 days ago  # + 10 -

Can't receive calls in York.
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Andrew    •   280 days ago  # + 0 -

No signal in Sevenoaks area 2 days now
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Guest    •   284 days ago  # + 0 -
★ ★ ☆ ☆ ☆

Has started giving regular "server error" when trying to contact numbers I have had no issue calling in the past.
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Guest    •   324 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

I have had a Lebara SIM since 07/06 . I have had to call the help number and when they can'y hear me, use the online CHAT almost everyday. The advisors do try to help and for a day it seems to work, them back to vice breaking up and no mobile data. I am supposed to be getting a new SIM, but then if that doesn't work I will have to end my contract
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Paul Calman    •   325 days ago  # + 0 -

No Lebara Phone coverage in Combe Martin today 19th June 2023
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Guest    •   328 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Constantly down, poor signal, V slow,
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Karen jones    •   328 days ago  # + 0 -

Rudheath Northwich no signal no data
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jhon    •   353 days ago  # + 0 -

Lebara website not working
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Guest    •   376 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Done everything to get 4g but refuses to pick up. Everyone in the family has the same phone and is on vodafone- all have 4g but not me on lebara
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M.Daniel    •   381 days ago  # + 0 -

No service postcode EN5 5TT since yesterday
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J.stroud    •   398 days ago  # + 0 -

07/04/2023
Why aren’t I able to phone out or send emails Postcode TQ1 3LL
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jhon    •   407 days ago  # + 0 -

trying to access the lebara website via lebara.co.uk but its coming up https://lebara-maintenance.azurewebsites.net/maintenance.html
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vt    •   408 days ago  # + 0 -

Mobile data not working today, what is the problem? Please resolve!
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gvahedj    •   437 days ago  # + 0 -

Mobile data not working. Full bars, 4G symbol active on the phone, no connection
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LS    •   459 days ago  # + 1 -

No mobile internet but according to the website everything is fine in my area. Sure!!!
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DF    •   464 days ago  # + 0 -
Rubbish customer support from Lebara.

No mobile service for 4 days now in my area. I am having to travel 5 miles down the road each time I need to make a call. It shows as a problem on Vodafone network status but absolutely no problems according to Lebara web pages. Customer service is appalling, and after contacting them through chat they aren't interested because they don't own the network. Surely they could at least keep their customers informed with up-to-date status reports and ETA of a fix on their web pages.
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K Evans    •   465 days ago  # + 0 -

Cant send or receive texts
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jbob    •   471 days ago  # + -1 -

not able to login to 'my account' on website
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Aly    •   492 days ago  # + 0 -

No internet, no signal! What's going on?
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A Welsh    •   498 days ago  # + 0 -

No mobile internet
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Cs    •   505 days ago  # + 0 -

No signal 19:58
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G    •   512 days ago  # + 0 -

SMS not sending and Lebara website not loading
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jhon    •   514 days ago  # + 0 -

I'm trying to making calls with 3G network, and didn't go thru
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