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Next.co.uk Current Status

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Website: next.co.uk

Shop the latest women's, men's and children's fashion plus homeware, beauty and more. Next day delivery and free returns available. Shop now!

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Popular comments about Next.co.uk
in the last 24 hours

Alyson      77 days ago  # + 1 -
Can't order online
Signed in and it keeps asking to accept cookies which I do over and over, add to bag and everything disappears.I rang customer help line last week they said try again, have been trying every few hours an no change, sort it out, Im in credit too but if this keeps on Ill be asking for a refund

Michelle      62 days ago  # + 1 -
Everytime i add something to the basket it disappears. Asks for cookies every second. Can't order a thing

Cplatt      62 days ago  # + 1 -
Keeps asking me to accept cookies. Items disappear in basket. Can't order anything

All comments ↓


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Shirley      2 days ago  # 3 December 2023 + 0 -
Keeps losing favourites

Yvonne      3 days ago  # 2 December 2023 + 0 -
Can add items to bag but it will not allow me to checkout, This is going on for weeks now.

Disappointed with website      5 days ago  # 30 November 2023 + 0 -
Unable to correct address
I wanted to open an account for Christmas shopping. Unable to do this as address is incorrect and no facility for entering it manually. Spoke to customer service for over ten minutes and the operator unable to input my address so will not be shopping at Next.

Guest      5 days ago  # 30 November 2023 + 1 -

Cannot add anything to my basket

Guest      7 days ago  # 29 November 2023 + 0 -

Tried to return item to be told return network was down. Told to come back. I live 20mins away so to be told nothing can be done is out of order.

Carol Foster      8 days ago  # + 0 -
Yet again, can browse the website but not log in

Guest      10 days ago  # + 1 -

Oops, something went wrong.
It appears that you have encountered a technical problem while browsing Next.co.uk. You can attempt to resolve this issue by revisiting the website...

CONTINUE SHOPPING

Ruth      12 days ago  # + 1 -
I also cant make a payment after i have verified it with my bank it just takes me back ??

Dawn Weston      12 days ago  # + 1 -
I can't make a payment to Next with paypal or my debit card just keeps buffering then goes back to the beginning

Guest      12 days ago  # + 0 -

I can never log on as they keep refusing my password, I then change it, I go through the link in the email they send me to say its changed, only for them to refuse my new password.
Now I'm only trying to get in to cancel my account but can't even get in to do that.

Guest      15 days ago  # + 1 -

It keeps saying there was a problem adding item to bag when I try to add stuff to my basket

Karen      16 days ago  # + 1 -
Can't get into my account
I clicked on the forgotten passwod button...said they would send a link to reset my password but nothing has been recieved (also checked my junk folder) Tried to re-register but says I'm already registered. So I can't get into my account... any ideas

Cathetna      17 days ago  # + 1 -
Can’t get through to checkout or account
Thursday I couldn’t get in to pay my account and had to do it over the phone ; today I can’t get through to checkout - it says I’ve entered the wrong details - I haven’t !! I’ve got stuff sitting in my basket that I want to order/pay for but I just can’t get through to checkout - this has been going on for several days now ..

Brendalene      26 days ago  # + 0 -
First time shopping online. Oh my goodness it is painfully slow. Not sure I will use the website again.

Caroline      26 days ago  # + 4 -
"Allow cookies" constantly pops up and empties the basket. Very frustrating

Jenny      29 days ago  # + 3 -
Can't order anything keeps emptying my basket

.      29 days ago  # + 2 -
Can't add orders to the basket
Every time I try to place an order it adds to the basket and then sell of a sudden it dissappears. You cannot order anything from next website at the moment
Allow cookies appears everytime you add an order or create a search.

Guest      32 days ago  # + 0 -

Jumps about. Stalls clunky and useless. Why aren't they fixing this site it is awful

D Rees      34 days ago  # + 0 -
Next payment down again to buy clothes
Can’t pay by Apple Pay and tonight it also rejects any card payment to order clothes . Ridiculous. Can they not get their systems in order

Claire      35 days ago  # + 1 -
Unable to complete a payment yesterday, and am reluctant to try again, as I am not sure the site is trustworthy

Guest      36 days ago  # + 0 -

Can’t check out keeps returning to log in page

Karen      36 days ago  # + 1 -
Can’t check out
Keeps returning to log in page can’t check out and my basket contents keep disappearing then returning but can’t select pick up in store on complete order

Mandy      39 days ago  # + 1 -
Everg time I try to check out it goes back to the homepage and tells me there are no items in my basket

Laura      44 days ago  # + 1 -
Everytime I order, it disappears saying basket empty. Allow cookies keeps appearing every minute I am on the site.

Ian      47 days ago  # + 0 -
Placed order then received an e-mail there's a problem with my payment, actually the website & app are down.

Liz      54 days ago  # + 1 -
Mrs
Every time i attempt to log into my account to make a payment or order something, the 'Accept all cookies' keeps popping up and all of what I've been trying to do just disappears...time and time again. This is not new this month. It has happened ladt month also!
What is going on???
Next will demand payment but they don't allow you to pay due to their on going technical problems!
It's enough to put anyone off using their site.

mark      55 days ago  # + 3 -
website is awfull , can`t order anything , page unresponsive for days now

D.russ      59 days ago  # + 1 -
Unable to log into account for 2 days now

Cplatt      62 days ago  # + 1 -
Keeps asking me to accept cookies. Items disappear in basket. Can't order anything

Michelle      62 days ago  # + 5 -
Everytime i add something to the basket it disappears. Asks for cookies every second. Can't order a thing

Jay      71 days ago  # + 0 -
I can't log in. Saying my password is incorrect and won't send me a reset link either?

Kay      72 days ago  # + 0 -
Can’t get it to accept password/ change it and still won’t…. Very frustrating

Ms Smith      72 days ago  # + 0 -
Website is extremely slow, so slow that nothing loads completely, and at times barely at all. It keeps doing this.

Alyson      77 days ago  # + 1 -
Can't order online
Signed in and it keeps asking to accept cookies which I do over and over, add to bag and everything disappears.I rang customer help line last week they said try again, have been trying every few hours an no change, sort it out, Im in credit too but if this keeps on Ill be asking for a refund

Emma      77 days ago  # + 0 -
Problems ordering online
Being asked to accept cookies every second and I put shopping in my bag which then disappears when I look for other items. Then when I go to my checkout i sign in and my order has disappeared again! I can't order anything!

Guest      78 days ago  # + 0 -
sick of being asked to accept cookies every 2 seconds. So frustrated I have stopped using site. Please get it sorted Next!

Ej      99 days ago  # + 0 -
App not working
Can’t see any pictures whilst using the app, no clearance products showing. This does happen now and then but usually I refresh the app and it works but nothing working today ????‍♀️

Guest      120 days ago  # + 0 -

online issues

Lisa O'Shea      149 days ago  # + 0 -
it sends me a message
Reference ID: 0.b59bd817.1688886896.2f409b87
i don't know what to do?
help!

Guest      153 days ago  # + 2 -

Order in basket twice and system threw me out twice. Won't be trying again

Sarah      153 days ago  # + 2 -
If asks.you to accept cookies every five seconds. So annoying I've left the site.

Guest      169 days ago  # + 0 -

Website down. Big order vanished from account. Will take ages to get it together again.

Angie      229 days ago  # + 0 -
Poor UI and website is extremely slow. some pages do not fully load despite refreshing. This is a mess.

Guest      235 days ago  # + 0 -

Placed an order this morning. Luckily checked e-mails which said due to technical issues - nothing to do with my card - the payment had not gone through and would have to re-order. Can't re-order as you cannot get on to your pre-saved cards page - rubbish.

Guest      238 days ago  # + 0 -

Everything is so slow. I get frustrated and want to leave the site.

Guest      245 days ago  # + 0 -

It's down all the time when I try to pay

Charlie      257 days ago  # + 0 -
Nob-peak hours are rubbish too

Jana      267 days ago  # + 0 -
I cannot log in, it says that my details (password) is not right, event though it is

Account holder      267 days ago  # + 2 -
Can’t log in or order items

Guest      291 days ago  # + 0 -

The account page takes an age to load and when it does, it constantly struggles to allow you to make payments, I find this to be the case month on month whether using the app on a mobile device or a desktop device???

Sarah      291 days ago  # + 1 -
Can’t log in or make payment

Rp      294 days ago  # + 0 -
Can’t log in

Carmel      304 days ago  # + 1 -
Can’t make a payment

Guest      329 days ago  # + 0 -

Can't log in quickly on app

Lou      335 days ago  # + 0 -
Awful!!!!!! The App is very slow to load and today I cannot make a payment!

Guest      336 days ago  # + 0 -

Can't log into my account. This occurs regularly

Kat      337 days ago  # + 0 -
Unable to log on for over a week. Ridiculous and frustrating

Frustrated customer      344 days ago  # + 0 -
Not working - Next, get it fixed!!!!
Can't login and haven't been able to for days. Also can't reset as doesn't recognise numbers in address. Says website isn't down but clearly not working. Friends are the same. What is going on??

Aa      346 days ago  # + 0 -
Can't log in on the app

Guest      347 days ago  # + 0 -

Just not working during sale

SS      349 days ago  # + -1 -
Can't log in.
Can't log in to cancel an order.... order not able to be diapatched from warehouse...no reason but are they dispatching with Evri??? ..keeps sending me to reset password page...numerical numbers as part of new password will not register. Tried on App and Website, both the same.

Frustrated      349 days ago  # + 4 -
Can’t access account area and have to keep resetting my password everyone I log in as it doesn’t recognise it! So frustratibg

Guest      350 days ago  # + 0 -

Phone app consistently unresponsive

Annoyed customer      351 days ago  # + 2 -
Account acces not working
NEXT app cannot access account area and chat service to Next not answered by ‘real person’ advisor and defaults to robotic answers !!! Not helpful

Guest      352 days ago  # + 0 -

Site very slow

Shar      352 days ago  # + 5 -
Can’t check out on website!

Guest      353 days ago  # + 0 -

Shambles

Guest      353 days ago  # + 0 -

Was unhappy, website horrendous! Not to worry I have shopped elsewhere!

Guest      353 days ago  # + 0 -

Can't make a payment online been slow fir months

Abby      354 days ago  # + 5 -
Can’t check out on the app, tried the website and can’t even click on my basket.

Sarah      358 days ago  # + 2 -
Won’t let me check out keeps saying don’t recognise my password so annoying

Nigel      362 days ago  # + 0 -
I logged into my next account and attempted several times to make a payment but kept getting returned to login page, what’s going on ?

Guest      363 days ago  # + 0 -

Website is needs upgrading or maintenance, has not been working properly for days.

Guest      364 days ago  # + 0 -

Payment page for card processing not working.

Jenifer Tse      365 days ago  # + 1 -
Can't seem to check out

Guest      367 days ago  # + 0 -

Online payment it working properly

Lou      369 days ago  # + 0 -
Next app won’t checkout
The app will not let me checkout. I have deleted app and reinstalled. Cleared the cache etc and still will not work. I told them yesterday when I rang Next and they advised me to do all the above but it makes no difference

Hannah      369 days ago  # + -1 -
App hasn't let me use it for more than 30 seconds for days now. Opens up, try to click on a category....and just shuts down?!

Guest      370 days ago  # + 0 -

Website unable to log in

Guest      372 days ago  # + 0 -

The next website is just so frustrating! It's so slow!! It's got to be the slowest website I use,payment takes an absolute age!!!

Guest      374 days ago  # + 0 -

Could not complete order. Site kept crashing.

Andrea      375 days ago  # + 0 -
Won't let you check out... sign in error . Changed password ... sent email with new code to change it and does not work !

Guest      375 days ago  # + 0 -

can never log in and pay my account takes forever or it crashes

Upset lady      376 days ago  # + 2 -
On line purchases
Try to order items on line when trying to checkout it says there has been an error and to retry have done this around 10 times still cannot finish purchase

Lynn      376 days ago  # + 2 -
Can't make payment. Seems like a problem with Worldpay verification. Chat agent was quite useless.

Guest      376 days ago  # + 0 -

Haven't been able to log in for over a week now ..please get the app sorted

TT      376 days ago  # + 0 -
Can’t log into my account

Susan Brown      376 days ago  # + 1 -
I can’t log in to my account

Guest      377 days ago  # + 0 -

So slow, everything takes forever to load...puts me off shopping with them

Cara      378 days ago  # + 0 -
Log in pages don’t load still

That’s on laptop and mobile app too

Kit kat      383 days ago  # + 3 -
Cant make payment

Guest      383 days ago  # + 0 -

i cant log into account to pay

anne spruce      383 days ago  # + 1 -
i cant log into accounts to pay

Jane      384 days ago  # + 0 -
Can’t track my orders on the app as they are not available to see? Also had issues over the last few days adding to bag.

Guest      386 days ago  # + 0 -

No connection to website happening lots of times

Guest      386 days ago  # + 0 -

Love the clothes but hate using the website, so, so slow!!!

Barbara      386 days ago  # + 2 -
Next has a new update certainly did nothing to fix the problem can’t browse any products as it just throws me out this is weeks now since new Apple update definitely losing sales when unable to browse anything!!

Rachael      387 days ago  # + 1 -
Been unable to use the app for over a week as it keeps throwing me out

Guest      387 days ago  # + 0 -

Can’t download on app

Lyndsey      387 days ago  # + 1 -
Website is down, won't login

Linda      387 days ago  # + 2 -
Always have issues with the app
Wont let me into the app, screen either freezes or buffers non stop........this seems a continual problem, l love Next but its one of the worst apps ever

Xxx      388 days ago  # + 0 -
Can't add item to basket

Laney      389 days ago  # + 0 -
App keeps throwing me out?!

Debbie      389 days ago  # + 2 -
Can’t make payment

Sarah      390 days ago  # + 1 -
Anybody else have issues with orders this week being placed but not picked up by courier?

Sarah      390 days ago  # + 0 -
Is anybody else having an issue with worldpay on next online

Kira      392 days ago  # + 0 -
The app boots me out and the website just buffers!!

Rachel brome      392 days ago  # + 0 -
Won't let you complete order

Guest      392 days ago  # + 0 -

Won't let me place an order online. Been trying for 2 days

Barbara      393 days ago  # + 0 -
Same as Diane reported this 8 days ago still can’t use app Next seems to not be aware of this app needs updated to cope with Apple’s new update!

Diane Dixon      393 days ago  # + 0 -
The Next app is consistently crashing. Not been able to use if for around 10 days or so.

Lesley small      394 days ago  # + 0 -
Trying to pay on my account with a saved card and its constantly buffering.

Fee      397 days ago  # + 1 -
Come on NEXT sort this out!!!
You are losing business ….
This has been a few days now - can’t even complete a payment!!

Ronn.68      398 days ago  # + 0 -
Another month and another issue with next online payment. Get it sorted ASAP

Lindsay      399 days ago  # + 0 -
Also couldn’t make payment and had to phone it in

Lindsay      399 days ago  # + 0 -
Same as Barbara, since new apple update Next app opens but as soon I try to browse it closes up back to Home Screen

Ness      400 days ago  # + 0 -
Can't add items to bag

Barbara      400 days ago  # + 0 -
Since new Apple update days ago next app not working can open but as soon as I try to browse it closes up back to my Home Screen is next going to do an update for app

Ann      401 days ago  # + 0 -
Trying to do Christmas shopping but it seems there’s a problem. Cannot make payment

Pat      401 days ago  # + 0 -
Three orders now placed with next and not received. Second order was replacement of the first, that the contact centre told me had been “lost” looks like these two are also lost. Not happy

Vargz      402 days ago  # + 0 -
Can’t make a payment

Lindsey      402 days ago  # + 0 -
Can’t make payment ????

Jane      402 days ago  # + 0 -
Can’t make payment

Sally      402 days ago  # + 0 -
Can’t make a payment

Vanessa Lewis      402 days ago  # + 0 -
Can’t make payment

Shell      403 days ago  # + 0 -
Can’t make a payment

Di      403 days ago  # + 0 -
Can’t pay to order online- just goes back to checkout but won’t actually check out.

Deb      403 days ago  # + 0 -
Can’t make a payment

Carole      404 days ago  # + -1 -
When trying to browse on the next app it just kicks me out altogethr

Jane      404 days ago  # + 0 -
Can not make a payment !

Louise      405 days ago  # + 0 -
I can’t make payment just goes back to log in screen

Lorraine.      406 days ago  # + 0 -
I can’t make a payment.

Marilyn      410 days ago  # + 0 -
Can’t make payments , just keeps returning to checkout.

Guest      414 days ago  # + 0 -

The app never works when you go to log out

Guest      417 days ago  # + 0 -

App rarely loads, if it does it is beyond slow. Actual website is just as bad or worse- if you do manage to get anything into your basket its gone by the time you finally load up the checkout screen. It's quicker to walk to the nearest store albeit there's less choice than online.

Billa      419 days ago  # + 0 -
Attempting to checkout but it just goes back to the basket and no further attempted all day at various times. But still the same, no error message. Just not doing what it's supposed to!

AD      421 days ago  # + 0 -
Unable to access site error message “ you are not authorised to access this site”

Ana      421 days ago  # + 0 -
When am having issues like this I was so frustrated not until i was been recommended to #Trucybercare on Instagram no words to describe his hacking abilities, just top notch!

Marie, customer      422 days ago  # + 0 -
this is my 2nd comment in as many days, this problem has been going on for over 2 mths and it seems that NEXT is not even acknowleging anything, terrible way to treat customers, yet still getting emails asking to shop from them, there wont be anymore purchasing from me, have decided to pay up my balance and close the account.

bea      424 days ago  # + 0 -
it takes ages to get into my account its very frustrating especially when I want to make a payment

Lyn      425 days ago  # + 0 -
3 times have authorised payment with bank and still next online payment is an absolute joke and not responding ..every month this happens and end up having to phone payment over..considering stopping shopping with next..too big now

Barbara      426 days ago  # + 0 -
Keeps going off the app

Rhonda      426 days ago  # + 0 -
Anyone else having trouble paying their account? Been trying all morning! Had the same issue last month too. Tried online plus the app but keep getting the loading sign when I click on my bank number. So very frustrating!

Wendy      426 days ago  # + 0 -
Next App keeps closing down. What is the problem? All my other Apps are fine

Cheryl      427 days ago  # + 0 -
What has happened to this app, used to work fine, now its rubbish. Slow, poor layout, can't pay online. So frustrating!!

...      429 days ago  # + 0 -
Not letting me pay! I get to approve transaction and then I get kicked off and a black screen appears on next website!! ????

Emma      429 days ago  # + 0 -
Their app and website is always slow. Payment page takes ages to load. Just extremely worse than normal over the last week.

Eileen      429 days ago  # + 0 -
Payment not going through. Keeps throwing me out of the app.

Donna      429 days ago  # + 0 -
Can't do nothing!

Lea      431 days ago  # + 0 -
I can’t login as being told my password is wrong ( it’s not) and a reset email doesn’t arrive if I click reset password.

Amy      433 days ago  # + 0 -
I can’t checkout using the app or web browser

Karen      434 days ago  # + 0 -
I cant pay my bill, its not connecting

Donna      434 days ago  # + 0 -
I can't pay my account bill it's not working

Guest      437 days ago  # + 0 -

Next app rarely works and if it does its very slow. Not good at all.

S      438 days ago  # + 1 -
Lovely things in my basket and this……Oops, something went wrong.
It appears that you have encountered a technical problem while browsing Next.co.uk. You can attempt to resolve this
issue by revisiting the website...
Tried numerous times to log back in. Same as usual, sale traffic crashing the website ????

J      443 days ago  # + 0 -
Won’t let me go to checkout, I had to hit start again and it cleared my basket ????

Guest      444 days ago  # + 0 -

Taking forever to sign into account to make a payment

Becky      445 days ago  # + 0 -
Unable to log into my account to pay my bill stating error everything else OK? Anyone else having trouble?

suz      445 days ago  # + 0 -
can't access checkout on the app

Lisa      446 days ago  # + 0 -
I get an error when trying to check out. Web page error pops up. It's been like this for two days

Jane      446 days ago  # + 0 -
Next UK app not working for signing in for check out basket! So I I have typed in next.co.uk in my web browser and it works OK that way. Signed into my account placed my order and checked out no problem

Jackie      446 days ago  # + 0 -
Everytime I go to checkout its saying web page not available I deleted the app and downloaded it again but the same thing happening

Guest      446 days ago  # + 0 -

It's too slow, keeps buffering. Get it sorted as it's very frustrating as you stop looking on the site & go elsewhere, which in turn is not good for business.

TKG      446 days ago  # + 1 -
can't check out ??

Penny      446 days ago  # + 0 -
Is next doing anything about this? They must be losing orders, it's been going on for days.

Heather      446 days ago  # + 0 -
I have had same problem for last 4 days, to get pass this I've just typed the next website address in and it's worked able to pay bill and order items , hope this helps

Tracey      446 days ago  # + 0 -
Same as others for the last 2 days i have been unable to acces my next account to check orders and repayments due.

Lesley      446 days ago  # + 0 -
Won't let me pay so I'll get charged!!! Ridiculous!!

Lesley      446 days ago  # + 0 -
Won't let mevinto my account ??

Catherine Walker      447 days ago  # + 0 -
Won't let me checkout??

Donna      447 days ago  # + 0 -
Want let me go to checkout keeps saying error

Penny      447 days ago  # + 0 -
Can't checkout, error message ????

Sue      447 days ago  # + 0 -
Can't order online Web site shows error message shows, ERR INVALID ARGUMENT

D.green      447 days ago  # + 0 -
Unable to access app oe log in. Error message shows; net::ERR_INVALID_ARGUMENT

Jen Williams      449 days ago  # + 0 -
12 Sept 2022 can't access app. As other messages

Sunshine Ashley      450 days ago  # + 0 -
Unable to order. Error message shows; net::ERR_INVALID_ARGUMENT

Judith G      452 days ago  # + 0 -
I am unable to get onto my Next account to request a return.
Anyone else having problems?

Jo      452 days ago  # + 0 -
I've not been able to view my account or order anything on the app for over a week. This will be a really problem when I need to make a payment for my account

Irene      452 days ago  # + 0 -
Can't place order

Stephanie      452 days ago  # + 1 -
App error can't place order

Beverly      453 days ago  # + 0 -
Web error can't place a order

Mrs M      453 days ago  # + 0 -
Can't make a payment. This is so annoying

Mrs M      453 days ago  # + 0 -
Can't access my account

Guest      453 days ago  # + 0 -

Can never get on my account to pay the bill

Helen G      453 days ago  # + 0 -
Web error

Claire      454 days ago  # + 0 -
Keep trying to place an order, but keeps coming up with web error

Nina      454 days ago  # + 0 -
Tried yesterday and today to check out but keeps coming up with error

Louise      454 days ago  # + 0 -
Trying to place an order but keeps coming up with web error, very annoying!

Julie      455 days ago  # + 0 -
Worst site ever. Fails to load on many occasions. Don't know how they ever sell anything

Jr      456 days ago  # + 0 -
Can't checkout says web page not working, what is happening it's been like this for 24 hours now

Guest      457 days ago  # + 0 -

Why can't I checkout ? Very frustrating!

Ann      458 days ago  # + 0 -
Website loading slo or not at all, what's going on ?

Christine      459 days ago  # + 0 -
Trying to make payment but not workin WHICH MEANS I GET CHARGED MORE INTEREST!!!!!!!!

Sue      459 days ago  # + 0 -
Cannot make a payment just keeps
whirlingwirlingand round

Carlie Reynolds      460 days ago  # + 0 -
Problem with site, can't sign in or shop as a guest

suzy      462 days ago  # + 0 -
have had same problem for the past 4 days, tried logging in with Edge as others suggested and guess what it worked for me

chris      462 days ago  # + 0 -
has been saying oops technical error agian!!!!! fed uo

Tappers      462 days ago  # + 0 -
Cannot log in to access my account or place order on mobile app. I have uninstalled app and re installed, no change.
This has been going on all over weekend.

Trev      462 days ago  # + 0 -
Can’t check out. Keep getting same error msg since Friday. Have tried both app and site via phone.

Guest      463 days ago  # + 0 -

website awful everyone is saying the same.