Amy    •   6 hours ago  # 28 September 2022
I can’t checkout using the app or web browser

Karen    •   18 hours ago  # 27 September 2022
I cant pay my bill, its not connecting

Donna    •   18 hours ago  # 27 September 2022
I can't pay my account bill it's not working

S    •   5 days ago  # 23 September 2022
Lovely things in my basket and this……Oops, something went wrong.
It appears that you have encountered a technical problem while browsing Next.co.uk. You can attempt to resolve this
issue by revisiting the website...
Tried numerous times to log back in. Same as usual, sale traffic crashing the website ????

J    •   10 days ago  # 19 September 2022
Won’t let me go to checkout, I had to hit start again and it cleared my basket ????

Becky    •   12 days ago  #
Unable to log into my account to pay my bill stating error everything else OK? Anyone else having trouble?

suz    •   12 days ago  #
can't access checkout on the app

Lisa    •   13 days ago  #
I get an error when trying to check out. Web page error pops up. It's been like this for two days

Jane    •   13 days ago  #
Next UK app not working for signing in for check out basket! So I I have typed in next.co.uk in my web browser and it works OK that way. Signed into my account placed my order and checked out no problem

Jackie    •   13 days ago  #
Everytime I go to checkout its saying web page not available I deleted the app and downloaded it again but the same thing happening

TKG    •   13 days ago  #
can't check out ??

Penny    •   13 days ago  #
Is next doing anything about this? They must be losing orders, it's been going on for days.

Heather    •   13 days ago  #
I have had same problem for last 4 days, to get pass this I've just typed the next website address in and it's worked able to pay bill and order items , hope this helps

Tracey    •   13 days ago  #
Same as others for the last 2 days i have been unable to acces my next account to check orders and repayments due.

Lesley    •   13 days ago  #
Won't let me pay so I'll get charged!!! Ridiculous!!

Lesley    •   13 days ago  #
Won't let mevinto my account ??

Catherine Walker    •   14 days ago  #
Won't let me checkout??

Donna    •   14 days ago  #
Want let me go to checkout keeps saying error

Penny    •   14 days ago  #
Can't checkout, error message ????

Sue    •   14 days ago  #
Can't order online Web site shows error message shows, ERR INVALID ARGUMENT

D.green    •   14 days ago  #
Unable to access app oe log in. Error message shows; net::ERR_INVALID_ARGUMENT

Jen Williams    •   16 days ago  #
12 Sept 2022 can't access app. As other messages

Sunshine Ashley    •   17 days ago  #
Unable to order. Error message shows; net::ERR_INVALID_ARGUMENT

Judith G    •   19 days ago  #
I am unable to get onto my Next account to request a return.
Anyone else having problems?

Jo    •   19 days ago  #
I've not been able to view my account or order anything on the app for over a week. This will be a really problem when I need to make a payment for my account

Irene    •   19 days ago  #
Can't place order

Stephanie    •   19 days ago  #
App error can't place order

Beverly    •   20 days ago  #
Web error can't place a order

Mrs M    •   20 days ago  #
Can't make a payment. This is so annoying

Mrs M    •   20 days ago  #
Can't access my account

Helen G    •   20 days ago  #
Web error

Claire    •   21 days ago  #
Keep trying to place an order, but keeps coming up with web error

Nina    •   21 days ago  #
Tried yesterday and today to check out but keeps coming up with error

Louise    •   21 days ago  #
Trying to place an order but keeps coming up with web error, very annoying!

Julie    •   22 days ago  #
Worst site ever. Fails to load on many occasions. Don't know how they ever sell anything

Jr    •   23 days ago  #
Can't checkout says web page not working, what is happening it's been like this for 24 hours now

Ann    •   25 days ago  #
Website loading slo or not at all, what's going on ?

Christine    •   26 days ago  #
Trying to make payment but not workin WHICH MEANS I GET CHARGED MORE INTEREST!!!!!!!!

Sue    •   26 days ago  #
Cannot make a payment just keeps
whirlingwirlingand round

Carlie Reynolds    •   27 days ago  #
Problem with site, can't sign in or shop as a guest

suzy    •   29 days ago  #
have had same problem for the past 4 days, tried logging in with Edge as others suggested and guess what it worked for me

chris    •   29 days ago  #
has been saying oops technical error agian!!!!! fed uo

Tappers    •   29 days ago  #
Cannot log in to access my account or place order on mobile app. I have uninstalled app and re installed, no change.
This has been going on all over weekend.

Trev    •   29 days ago  #
Can’t check out. Keep getting same error msg since Friday. Have tried both app and site via phone.

angela    •   30 days ago  #
can not shop online website keeps freezing. so frustrating been like this for weeks.
keep reporting nothing changes

Wendy Crowder    •   30 days ago  #
I cannot log in to my Next account or checkout - been trying since Friday, Can't pay my balance or shop - the latter is probably good as saves me spending more...

deborah khan    •   30 days ago  #
HI cannot purchase on line :(

Nina    •   31 days ago  #
I've had same problem last few days, tried on Edge today instead of Google and it worked.

Pamela    •   31 days ago  #
Have had the same problem yesterday and today on Google Chrome on my PC.Okay on my phone.Used Microsoft Edge browser today on my PC and worked fine.

MATTB    •   32 days ago  #
i've 2 accounts, and neither can login. Same error as others - Ooops something went wrong.
GF tried her login - same issue. This is a widespread issue and you'd think they'd notice they're not getting any orders online... for days.. and reported issues to them but clearly they're not bothered.
I'll shop elsewhere then!

Yvia    •   32 days ago  #
Cant log into my account to check out my order

Karen    •   32 days ago  #
Try using browser microsoft edge instead of chrome, it worked for me.

sue    •   32 days ago  #
Can't log into my account so can't order something i need from the store today!

L fellows    •   32 days ago  #
Trying to make an account payment - not working ?

Julie    •   33 days ago  #
Been trying to get to checkout for 2 days now,
Same error message..I've encountered a technical issue.
Getting fed up with this now!!!

Maxine    •   33 days ago  #
can not log in, been trying since early this morning

Debra    •   33 days ago  #
I tried to reset my password in case this was causing the problem. I was sent a new password by email which brought the same error message when I tried to use it to log in. I've had log in problems for more than a day. I've cleared my cache and done everything recommended but can't log in.

Debra    •   33 days ago  #
Oops, something went wrong.
It appears that you have encountered a technical problem while browsing Next.co.uk. You can attempt to resolve this issue by revisiting the website...

This happens when I try to checkout goods in my basket- it asks for my log in details again, even though I was logged in. Then I get that error message. This is on the website.

Judith    •   33 days ago  #
Oops, something went wrong. it appears that you have encountered a technical problem

Janet    •   33 days ago  #
That didn't work on my lap top but I can sign in on my phone.

Janet    •   33 days ago  #
This was the response to my online chat with Next this morning -Oh no sorry...I will let the internet guys know so they can do some checks. If you have rebooted that's great but please try deleting your cookies, cache and history … also maybe try a different device or browser

Janet    •   33 days ago  #
"oops something went wrong" still getting that this morning.

Karen    •   34 days ago  #
" Oops, something went wrong. it appears that you have encountered a technical problem ............"

Angharad    •   34 days ago  #
Have been trying to log in since yesterday, message appears " Oops, something went wrong. it appears that you have encountered a technical problem ............"

Sarah    •   34 days ago  #
Logged in on my phone and it worked !

Sarah    •   34 days ago  #
cant log in or place order, tech issue ?

Tatiana    •   34 days ago  #
cant log in says tech issue, my fault of course

Yana    •   34 days ago  #
When I come to check out I can't log in !!!

Karen    •   34 days ago  #
Can't check out on line, says there is a technical problem

Mags Devenney    •   36 days ago  #
Cant check out online, I've been trying since Sunday to place an order!
I've used chat help, and they (all 3 different people) are unaware of problem and blaming my card!!

Jan Baldock    •   37 days ago  #
Can't order online, coming up with error

Ange    •   38 days ago  #
Cant check out, been trying since yesterday ????

Millie    •   40 days ago  #
Spent hours yesterday and today shopping online and tried to check out- getting error oops there’s a problem! All the items in basket disappeared so had to start again today and guess what, same thing!

Sally reeves    •   41 days ago  #
Cannot remove items from my basket, just keeps calculating, live chat also not working

M.G    •   41 days ago  #
Can’t remove items from basket

ET    •   41 days ago  #
Unable to remove items from my basket

R Wilson-Croft    •   41 days ago  #
Cannot place any order as checkout will not enable me to edit my bag

sarah clarke    •   41 days ago  #
Can add to basket but will not let me remove or save items 18/08/2022

Tired customer    •   42 days ago  #
Can’t reset password, cleared cache, cookies, log in with temporary password , enter new one 6-12 letters and numbers, than press reset details and it just loads the same reset password page, no error message, it’s not acknowledging that password has been changed, tried on work of, my iPad, android phone and still getting nowhere. Emailed CS which sent me temporary password and when I enter new password it just goes back to the same page. If there are technical problems why don’t you communicate and email your customers so we are aware.

Karen    •   42 days ago  #
Can’t remove items from basket

Elaine    •   42 days ago  #
Can’t remove items from basket

RB    •   42 days ago  #
Can’t remove items from basket or save for later

Susie    •   43 days ago  #
Can’t remove items from basket

Ja    •   43 days ago  #
Can’t remove items from my basket or save for later

Ref    •   43 days ago  #
Can’t remove items from my basket

Customer    •   48 days ago  #
Cant make payment again!!!happening alot

Paula Broughton    •   48 days ago  #
Unable to use checkout. Not sure if the fault is next or me, think it’s next

Marie Mclean    •   48 days ago  #
Payment won't load. Again! Please fix this site. It happens too often.

Alison    •   49 days ago  #
I'm unable to access my account to check my statement balance

Martin    •   50 days ago  #
I cannot access my account

Tappers    •   50 days ago  #
Again the website is down. I cannot access my account or arrange a return.
This happened last week. Come on next, get it sorted.

Hannah    •   50 days ago  #
This website fails me time and time again. Today it simply won't load any pages. All I get is sorry there's been an error page with a phone number to order clothes. No number if you're tracking a missing package funnily enough.

Katy    •   52 days ago  #
Can't add items to basket

Maz    •   52 days ago  #
Can’t add items to basket and cannot get on my account or checkout
And one item has now become unavailable

Carolyn    •   52 days ago  #
Can't add items to bag.

Sarah    •   52 days ago  #
Can’t add items to bag

Tappers    •   52 days ago  #
Can't log in on mobile app or on website.

Gemma    •   52 days ago  #
Can’t log in, can’t add items to basket, can’t delete items from basket on both website and app.

Kelly    •   52 days ago  #
I can't checkout or remove items from basket on app or website

Victoria    •   52 days ago  #
Can’t add items to bag.

Jennifer    •   52 days ago  #
Can't place an order! Next are a joke

Nadine    •   52 days ago  #
Can't add anything to basket on app or website

Kate    •   52 days ago  #
Cant get into my account to pay my bill!

Caz    •   52 days ago  #
Cannot get into account to pay bill!

Kam    •   52 days ago  #
I can’t add or edit my order or checkout!! help as I need some stuff for tomorrow!!

CW    •   52 days ago  #
Can't add items to basket

Clare    •   52 days ago  #
Can’t add items to
My basket

Tappers    •   52 days ago  #
Can't access my account on next app

Liz    •   52 days ago  #
Can’t add anything to my shopping basket on either app or website.

Cliff    •   52 days ago  #
Cannot login to my account

Jane    •   52 days ago  #
Access to My Account isn’t working today.
Can’t pay the bill!!!

Stacey    •   54 days ago  #
Can’t log in

Marie    •   58 days ago  #
I can't get on to pay my bill

Lauren    •   58 days ago  #
Next website won't let me go through to pay. Keeps jumping to desktop mode then saying page no longer available

Lol37    •   61 days ago  #
Can't pay bill as app keeps buffering

Jayne    •   63 days ago  #
Can't make payment been trying a few days getting very frustrated

Tj    •   65 days ago  #
I have also been having trouble trying to pay....tried for the last few days.

Sophie    •   69 days ago  #
Won't allow me to make a payment keeps flipping from bank account approval page to next page.. flashing and not working or approving

Rach    •   69 days ago  #
Can't make a payment, very frustrating, tried all morning.

Dugan    •   70 days ago  #
Wats going on with nxt online and ebsight down

Karyn cleary    •   73 days ago  #
Can't pay my next bill

Franny    •   74 days ago  #
Not working properly oops something went wrong!! Driving me insane!!!!

Andrea    •   78 days ago  #
Error for three days…
Can’t checkout, can’t put items to bag etc.

Carol    •   80 days ago  #
I'm getting same issue today...oops something went wrong try later!

Carol    •   80 days ago  #
Can't log in to make purchase, keep getting an error and told to try later. Very annoying

Lb    •   81 days ago  #
Cant checkout

maria    •   84 days ago  #
cant make a payment to my account tried a few times

claire johnston    •   87 days ago  #
Can’t use vouchers have been trying all evening

Emma    •   87 days ago  #
Cannot place order- says there's an error

Jan    •   88 days ago  #
Cant believe your willing to lose sales due to a website that never seems to work!

Jackie    •   92 days ago  #
Yet again can't make a payment...been trying all morning

Debbie    •   115 days ago  #
I go through check out but I can’t complete the transaction for next pay been trying on and off for hours.

Ann    •   124 days ago  #
Both app and website freeze on account payment page so unable to make payment

Tina    •   124 days ago  #
This app has been rubbish for months it used to be brilliant but now constantly I keep getting “sorry error blah blah” come on next sort it out!

Shar    •   130 days ago  #
Can't place order. Error shows.

Lisa    •   131 days ago  #
Unable to make payment via card or paypal on the site . Tried seceral times .

Sharon    •   145 days ago  #
Been trying to place orders for several days now and all i keep getting is :-
Sorry, there's been an error.
A problem has occurred and we were unable to complete your request.

Debbie    •   147 days ago  #
Made online payment but it’s still not showing also error page appears when ordering

Janis Gascoigne    •   148 days ago  #
Can’t make a payment

Janice    •   153 days ago  #
Thought it was just me ,till I came on here ,this app has been like this 4 months and nothing seems 2 be getting done, tried phoning another 30 min wait ,I'm waiting on a call back so fingers crossed ????, other wise no payment from me

Gill    •   153 days ago  #
This has to be one of the worst sites on the web. Like others been trying to pay for days. Needs some big time work on it! Not impressed.

J    •   154 days ago  #
App freezes. Google Next freezes
Open Outlook freezes. Can't order !!

Lynn    •   155 days ago  #
Been unable to pay my account online for last 3 days and the same today. Anyone else with this problem?

Mich    •   159 days ago  #
Hi i can’t order anything as i get a message saying your having issues but this has been happening since last night ?

Sammi    •   159 days ago  #
Still cannot log in.
It's still stating my password is wrong ? When asked to change password I do not receive and email to do this.

Lin    •   160 days ago  #
Not been able to log in for over 3 weeks now and the same issue seems to be effecting more and more people. Next seem to be doing absolutely nothing to sort this situation out. Been with Next for over twenty years but won't be ordering or making any further payments until I have access to my account !!!

Jo    •   160 days ago  #
Can not login says my details are wrong when they are not. Need to make a payment

DH    •   160 days ago  #
Cannot login or able to reset password

WH    •   160 days ago  #
Cannot login

J Rickard    •   160 days ago  #
Cannot log in

Christine Ross    •   160 days ago  #
Cannot log in. Will not accept my correct password

Eileen    •   160 days ago  #
Same, can’t log in either. Tried to reset password but no email sent either

Mags    •   160 days ago  #
Can't log in. Says password is wrong but it is correct and no email received to change password.

SJM    •   160 days ago  #
Can’t log in. Keeps saying password wrong but it isn’t. Even tried to reset it but didn’t send the email !

SH    •   160 days ago  #
Unable to sign in, states wrong password but it isn’t

Lesley dryden    •   160 days ago  #
Can’t log in, asked to reset password. The one sent wouldn’t work either .

E    •   160 days ago  #
Same here says my details are incorrect

Susan    •   160 days ago  #
Can't log in. States details are incorrect.

Emma    •   160 days ago  #
Can't log in either says details incorrect

Julie    •   160 days ago  #
Can't log in via app. Details are correct but computer says no!!

Ali    •   163 days ago  #
I can't log in, it says my details are incorrect but I know they are not as they are saved with my fingerprint. My partner tried his and his says the same thing.

Jayne    •   163 days ago  #
Can’t log in says my details are incorrect

Laura    •   166 days ago  #
Tried to log into my account and says detail are incorrect. By looking at other comments look like its been happening for over a week?

Tina    •   170 days ago  #
This is getting silly now I want to order some new things and still cannot log into my account.. there’s more rush in an aspirin

Martin    •   170 days ago  #
Still cant log in....next do something....I called customer services..very rude..said I had to keep trying

Lyn    •   171 days ago  #
Come on Next sort this out. Still unable to log in over a week now . Wanting to look and place order for holiday clothes ????

Tina    •   171 days ago  #
Can’t log in, keeps, saying my details are incorrect

Ali    •   172 days ago  #
Still can't log in. It's saying incorrect details even though they are correct

Lyn    •   173 days ago  #
Spoken to Next yesterday, they are aware of the technical issue with login and are trying to sort it. Not sure how long though been at least 4 days that I'm aware of and still not sorted today !!!

Ang    •   174 days ago  #
Can’t log in! Says incorrect details!

Lyn    •   175 days ago  #
Also can't log in for 2 days to make a payment on my Next account. Get a tick to show its the right password then fails to log in and says incorrect details !!!

Michelle    •   175 days ago  #
can't login my account with the right password for two days now

Jude    •   176 days ago  #
What is happening? In the middle of an order then nothing!

Pattsy    •   176 days ago  #
website down, been trying all day

Henny bowen    •   182 days ago  #
Omg see her down now site is useless. Never used to be like this

Eleanor    •   182 days ago  #
I have tried to complete payment 3 times but no response

Vikki    •   182 days ago  #
Been trying for an hour no use. Website just not responding.

Jan    •   182 days ago  #
Next sale only worked for 10 mins wont load

Henny bowen    •   182 days ago  #
Next sale down! Only on for 10 mins

Ann Roberts    •   182 days ago  #
Can't open my next app

SS    •   197 days ago  #
Still can't access account.4 days now!

Stewart    •   198 days ago  #
won't work cannot access my account or make payments.

Lynn    •   200 days ago  #
Can't make a payment been trying for the last 2 days

Alison Marchant    •   200 days ago  #
Haven't been able to make a payment now past due date

A Software Test Manager    •   202 days ago  #
The https://www.next.co.uk/secure/account/myaccount domain is consistently slow, to the point of being unusable.

Lynne    •   203 days ago  #
Next website not very good,had account a couple of years now,keeps buffering,can take me days to pay my 3 step account,I cannot pay it on the dew date , rubbish

Carol    •   203 days ago  #
Can't complete an order. Been trying all evening

Sue    •   203 days ago  #
I can't compete my order, I've been trying for 2 days.

Julie    •   203 days ago  #
Cant make a payment

Angela    •   209 days ago  #
Can't make my payment

Guest    •   211 days ago  #
Can't make a payment

Keri    •   215 days ago  #
Cannot make a payment.

Hayley    •   225 days ago  #
Can't access mobile site, only desktop

Rick    •   228 days ago  #
Payment page unresponsive

Hayley    •   230 days ago  #
Mobile site not working - showing as desktop

Susan Allport    •   241 days ago  #
Unable to make a payment. Wheel that appears on screen just goes round continuously. Inable to access paypal aswell.

M.o    •   242 days ago  #
Blank screen cannot order or pay ??

Janet    •   245 days ago  #
Cant log in

Sara    •   268 days ago  #
Can’t login to my account. Just goes blank

Sharon    •   283 days ago  #
Can't make a payment, tried using debit card option but just get the wheel spin forever! Try PayPal but it won't click onto to it!!! So frustrating!!!