Next.co.uk Current Status
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Next.co.uk problems for the last 24 hours
| City | Reports |
|---|---|
| London, England | 23 |
| Newcastle upon Tyne, England | 3 |
| Hailsham, England | 3 |
| Darlington, England | 3 |
| Kuala Lumpur | 2 |
| Peterborough, England | 2 |
| Birmingham, England | 2 |
| Dewsbury, England | 1 |
| Newton Aycliffe, England | 1 |
| Blackpool, England | 1 |
Glasgow, Scotland; Newry, Northern Ireland; Heanor, England; Ripley, England; Brighton, England; Rugby, England; Craigavon, Northern Ireland; Arbroath, Scotland; Holt, England; Clydebank, Scotland; Southwark, England; Eastleigh, England.
Alyson
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77 days ago
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Can't order online
Signed in and it keeps asking to accept cookies which I do over and over, add to bag and everything disappears.I rang customer help line last week they said try again, have been trying every few hours an no change, sort it out, Im in credit too but if this keeps on Ill be asking for a refund
Michelle
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62 days ago
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Everytime i add something to the basket it disappears. Asks for cookies every second. Can't order a thing
Cplatt
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62 days ago
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Keeps asking me to accept cookies. Items disappear in basket. Can't order anything
Next.co.uk not working?
Website is down, not accessible or buggy?
Most reported problems
Next.co.uk Forum
Tips? Frustrations? Share them with other site visitors:
Admin
•
comment pinned
#
Possibly, redirect from different versions is configured incorrectly on next.co.uk. In this case, use the links below:
http://next.co.uk
https://next.co.uk
http://www.next.co.uk
https://www.next.co.uk
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Yvonne
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3 days ago
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2 December 2023
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Can add items to bag but it will not allow me to checkout, This is going on for weeks now.
Disappointed with website
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5 days ago
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30 November 2023
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Unable to correct address
I wanted to open an account for Christmas shopping. Unable to do this as address is incorrect and no facility for entering it manually. Spoke to customer service for over ten minutes and the operator unable to input my address so will not be shopping at Next.
Guest
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7 days ago
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29 November 2023
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Tried to return item to be told return network was down. Told to come back. I live 20mins away so to be told nothing can be done is out of order.
Guest
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10 days ago
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Oops, something went wrong.
It appears that you have encountered a technical problem while browsing Next.co.uk. You can attempt to resolve this issue by revisiting the website...
CONTINUE SHOPPING
Ruth
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12 days ago
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I also cant make a payment after i have verified it with my bank it just takes me back ??
Dawn Weston
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12 days ago
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I can't make a payment to Next with paypal or my debit card just keeps buffering then goes back to the beginning
Guest
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12 days ago
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I can never log on as they keep refusing my password, I then change it, I go through the link in the email they send me to say its changed, only for them to refuse my new password.
Now I'm only trying to get in to cancel my account but can't even get in to do that.
Guest
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15 days ago
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It keeps saying there was a problem adding item to bag when I try to add stuff to my basket
Karen
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16 days ago
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Can't get into my account
I clicked on the forgotten passwod button...said they would send a link to reset my password but nothing has been recieved (also checked my junk folder) Tried to re-register but says I'm already registered. So I can't get into my account... any ideas
Cathetna
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17 days ago
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Can’t get through to checkout or account
Thursday I couldn’t get in to pay my account and had to do it over the phone ; today I can’t get through to checkout - it says I’ve entered the wrong details - I haven’t !! I’ve got stuff sitting in my basket that I want to order/pay for but I just can’t get through to checkout - this has been going on for several days now ..
Brendalene
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26 days ago
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First time shopping online. Oh my goodness it is painfully slow. Not sure I will use the website again.
Caroline
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26 days ago
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"Allow cookies" constantly pops up and empties the basket. Very frustrating
.
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29 days ago
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Can't add orders to the basket
Every time I try to place an order it adds to the basket and then sell of a sudden it dissappears. You cannot order anything from next website at the moment
Allow cookies appears everytime you add an order or create a search.
Guest
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32 days ago
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Jumps about. Stalls clunky and useless. Why aren't they fixing this site it is awful
D Rees
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34 days ago
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Next payment down again to buy clothes
Can’t pay by Apple Pay and tonight it also rejects any card payment to order clothes . Ridiculous. Can they not get their systems in order
Claire
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35 days ago
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Unable to complete a payment yesterday, and am reluctant to try again, as I am not sure the site is trustworthy
Karen
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36 days ago
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Can’t check out
Keeps returning to log in page can’t check out and my basket contents keep disappearing then returning but can’t select pick up in store on complete order
Mandy
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39 days ago
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Everg time I try to check out it goes back to the homepage and tells me there are no items in my basket
Laura
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44 days ago
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Everytime I order, it disappears saying basket empty. Allow cookies keeps appearing every minute I am on the site.
Ian
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47 days ago
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Placed order then received an e-mail there's a problem with my payment, actually the website & app are down.
Liz
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54 days ago
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Mrs
Every time i attempt to log into my account to make a payment or order something, the 'Accept all cookies' keeps popping up and all of what I've been trying to do just disappears...time and time again. This is not new this month. It has happened ladt month also!
What is going on???
Next will demand payment but they don't allow you to pay due to their on going technical problems!
It's enough to put anyone off using their site.
mark
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55 days ago
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website is awfull , can`t order anything , page unresponsive for days now
Cplatt
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62 days ago
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Keeps asking me to accept cookies. Items disappear in basket. Can't order anything
Michelle
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62 days ago
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Everytime i add something to the basket it disappears. Asks for cookies every second. Can't order a thing
Jay
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71 days ago
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I can't log in. Saying my password is incorrect and won't send me a reset link either?
Kay
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72 days ago
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Can’t get it to accept password/ change it and still won’t…. Very frustrating
Ms Smith
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72 days ago
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Website is extremely slow, so slow that nothing loads completely, and at times barely at all. It keeps doing this.
Alyson
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77 days ago
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Can't order online
Signed in and it keeps asking to accept cookies which I do over and over, add to bag and everything disappears.I rang customer help line last week they said try again, have been trying every few hours an no change, sort it out, Im in credit too but if this keeps on Ill be asking for a refund
Emma
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77 days ago
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Problems ordering online
Being asked to accept cookies every second and I put shopping in my bag which then disappears when I look for other items. Then when I go to my checkout i sign in and my order has disappeared again! I can't order anything!
Guest
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78 days ago
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sick of being asked to accept cookies every 2 seconds. So frustrated I have stopped using site. Please get it sorted Next!
Ej
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99 days ago
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App not working
Can’t see any pictures whilst using the app, no clearance products showing. This does happen now and then but usually I refresh the app and it works but nothing working today ????♀️
Lisa O'Shea
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149 days ago
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it sends me a message
Reference ID: 0.b59bd817.1688886896.2f409b87
i don't know what to do?
help!
Guest
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153 days ago
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Order in basket twice and system threw me out twice. Won't be trying again
Sarah
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153 days ago
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If asks.you to accept cookies every five seconds. So annoying I've left the site.
Guest
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169 days ago
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Website down. Big order vanished from account. Will take ages to get it together again.
Angie
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229 days ago
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Poor UI and website is extremely slow. some pages do not fully load despite refreshing. This is a mess.
Guest
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235 days ago
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Placed an order this morning. Luckily checked e-mails which said due to technical issues - nothing to do with my card - the payment had not gone through and would have to re-order. Can't re-order as you cannot get on to your pre-saved cards page - rubbish.
Guest
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238 days ago
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Everything is so slow. I get frustrated and want to leave the site.
Jana
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267 days ago
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I cannot log in, it says that my details (password) is not right, event though it is
Guest
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291 days ago
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The account page takes an age to load and when it does, it constantly struggles to allow you to make payments, I find this to be the case month on month whether using the app on a mobile device or a desktop device???
Lou
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335 days ago
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Awful!!!!!! The App is very slow to load and today I cannot make a payment!
Frustrated customer
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344 days ago
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Not working - Next, get it fixed!!!!
Can't login and haven't been able to for days. Also can't reset as doesn't recognise numbers in address. Says website isn't down but clearly not working. Friends are the same. What is going on??
SS
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349 days ago
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Can't log in.
Can't log in to cancel an order.... order not able to be diapatched from warehouse...no reason but are they dispatching with Evri??? ..keeps sending me to reset password page...numerical numbers as part of new password will not register. Tried on App and Website, both the same.
Frustrated
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349 days ago
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Can’t access account area and have to keep resetting my password everyone I log in as it doesn’t recognise it! So frustratibg
Annoyed customer
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351 days ago
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Account acces not working
NEXT app cannot access account area and chat service to Next not answered by ‘real person’ advisor and defaults to robotic answers !!! Not helpful
Guest
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353 days ago
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Was unhappy, website horrendous! Not to worry I have shopped elsewhere!
Abby
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354 days ago
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Can’t check out on the app, tried the website and can’t even click on my basket.
Sarah
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358 days ago
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Won’t let me check out keeps saying don’t recognise my password so annoying
Nigel
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362 days ago
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I logged into my next account and attempted several times to make a payment but kept getting returned to login page, what’s going on ?
Guest
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363 days ago
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Website is needs upgrading or maintenance, has not been working properly for days.
Lou
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369 days ago
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Next app won’t checkout
The app will not let me checkout. I have deleted app and reinstalled. Cleared the cache etc and still will not work. I told them yesterday when I rang Next and they advised me to do all the above but it makes no difference
Hannah
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369 days ago
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App hasn't let me use it for more than 30 seconds for days now. Opens up, try to click on a category....and just shuts down?!
Guest
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372 days ago
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The next website is just so frustrating! It's so slow!! It's got to be the slowest website I use,payment takes an absolute age!!!
Andrea
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375 days ago
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Won't let you check out... sign in error . Changed password ... sent email with new code to change it and does not work !
Guest
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375 days ago
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can never log in and pay my account takes forever or it crashes
Upset lady
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376 days ago
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On line purchases
Try to order items on line when trying to checkout it says there has been an error and to retry have done this around 10 times still cannot finish purchase
Lynn
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376 days ago
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Can't make payment. Seems like a problem with Worldpay verification. Chat agent was quite useless.
Guest
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376 days ago
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Haven't been able to log in for over a week now ..please get the app sorted
Guest
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377 days ago
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So slow, everything takes forever to load...puts me off shopping with them
Jane
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384 days ago
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Can’t track my orders on the app as they are not available to see? Also had issues over the last few days adding to bag.
Barbara
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386 days ago
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Next has a new update certainly did nothing to fix the problem can’t browse any products as it just throws me out this is weeks now since new Apple update definitely losing sales when unable to browse anything!!
Rachael
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387 days ago
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Been unable to use the app for over a week as it keeps throwing me out
Linda
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387 days ago
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Always have issues with the app
Wont let me into the app, screen either freezes or buffers non stop........this seems a continual problem, l love Next but its one of the worst apps ever
Sarah
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390 days ago
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Anybody else have issues with orders this week being placed but not picked up by courier?
Barbara
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393 days ago
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Same as Diane reported this 8 days ago still can’t use app Next seems to not be aware of this app needs updated to cope with Apple’s new update!
Diane Dixon
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393 days ago
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The Next app is consistently crashing. Not been able to use if for around 10 days or so.
Lesley small
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394 days ago
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Trying to pay on my account with a saved card and its constantly buffering.
Fee
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397 days ago
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Come on NEXT sort this out!!!
You are losing business ….
This has been a few days now - can’t even complete a payment!!
Ronn.68
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398 days ago
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Another month and another issue with next online payment. Get it sorted ASAP
Lindsay
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399 days ago
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Same as Barbara, since new apple update Next app opens but as soon I try to browse it closes up back to Home Screen
Barbara
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400 days ago
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Since new Apple update days ago next app not working can open but as soon as I try to browse it closes up back to my Home Screen is next going to do an update for app
Ann
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401 days ago
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Trying to do Christmas shopping but it seems there’s a problem. Cannot make payment
Pat
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401 days ago
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Three orders now placed with next and not received. Second order was replacement of the first, that the contact centre told me had been “lost” looks like these two are also lost. Not happy
Di
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403 days ago
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Can’t pay to order online- just goes back to checkout but won’t actually check out.
Guest
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417 days ago
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App rarely loads, if it does it is beyond slow. Actual website is just as bad or worse- if you do manage to get anything into your basket its gone by the time you finally load up the checkout screen. It's quicker to walk to the nearest store albeit there's less choice than online.
Billa
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419 days ago
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Attempting to checkout but it just goes back to the basket and no further attempted all day at various times. But still the same, no error message. Just not doing what it's supposed to!
AD
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421 days ago
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Unable to access site error message “ you are not authorised to access this site”
Ana
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421 days ago
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When am having issues like this I was so frustrated not until i was been recommended to #Trucybercare on Instagram no words to describe his hacking abilities, just top notch!
Marie, customer
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422 days ago
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this is my 2nd comment in as many days, this problem has been going on for over 2 mths and it seems that NEXT is not even acknowleging anything, terrible way to treat customers, yet still getting emails asking to shop from them, there wont be anymore purchasing from me, have decided to pay up my balance and close the account.
bea
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424 days ago
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it takes ages to get into my account its very frustrating especially when I want to make a payment
Lyn
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425 days ago
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3 times have authorised payment with bank and still next online payment is an absolute joke and not responding ..every month this happens and end up having to phone payment over..considering stopping shopping with next..too big now
Rhonda
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426 days ago
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Anyone else having trouble paying their account? Been trying all morning! Had the same issue last month too. Tried online plus the app but keep getting the loading sign when I click on my bank number. So very frustrating!
Wendy
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426 days ago
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Next App keeps closing down. What is the problem? All my other Apps are fine
Cheryl
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427 days ago
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What has happened to this app, used to work fine, now its rubbish. Slow, poor layout, can't pay online. So frustrating!!
...
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429 days ago
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Not letting me pay! I get to approve transaction and then I get kicked off and a black screen appears on next website!! ????
Emma
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429 days ago
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Their app and website is always slow. Payment page takes ages to load. Just extremely worse than normal over the last week.
Lea
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431 days ago
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I can’t login as being told my password is wrong ( it’s not) and a reset email doesn’t arrive if I click reset password.
Guest
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437 days ago
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Next app rarely works and if it does its very slow. Not good at all.
S
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438 days ago
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Lovely things in my basket and this……Oops, something went wrong.
It appears that you have encountered a technical problem while browsing Next.co.uk. You can attempt to resolve this
issue by revisiting the website...
Tried numerous times to log back in. Same as usual, sale traffic crashing the website ????
J
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443 days ago
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Won’t let me go to checkout, I had to hit start again and it cleared my basket ????
Becky
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445 days ago
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Unable to log into my account to pay my bill stating error everything else OK? Anyone else having trouble?
Lisa
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446 days ago
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I get an error when trying to check out. Web page error pops up. It's been like this for two days
Jane
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446 days ago
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Next UK app not working for signing in for check out basket! So I I have typed in next.co.uk in my web browser and it works OK that way. Signed into my account placed my order and checked out no problem
Jackie
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446 days ago
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Everytime I go to checkout its saying web page not available I deleted the app and downloaded it again but the same thing happening
Guest
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446 days ago
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It's too slow, keeps buffering. Get it sorted as it's very frustrating as you stop looking on the site & go elsewhere, which in turn is not good for business.
Penny
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446 days ago
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Is next doing anything about this? They must be losing orders, it's been going on for days.
Heather
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446 days ago
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I have had same problem for last 4 days, to get pass this I've just typed the next website address in and it's worked able to pay bill and order items , hope this helps
Tracey
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446 days ago
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Same as others for the last 2 days i have been unable to acces my next account to check orders and repayments due.
Sue
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447 days ago
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Can't order online Web site shows error message shows, ERR INVALID ARGUMENT
D.green
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447 days ago
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0
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Unable to access app oe log in. Error message shows; net::ERR_INVALID_ARGUMENT
Sunshine Ashley
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450 days ago
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Unable to order. Error message shows; net::ERR_INVALID_ARGUMENT
Judith G
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452 days ago
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I am unable to get onto my Next account to request a return.
Anyone else having problems?
Jo
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452 days ago
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I've not been able to view my account or order anything on the app for over a week. This will be a really problem when I need to make a payment for my account
Louise
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454 days ago
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Trying to place an order but keeps coming up with web error, very annoying!
Julie
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455 days ago
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Worst site ever. Fails to load on many occasions. Don't know how they ever sell anything
Jr
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456 days ago
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Can't checkout says web page not working, what is happening it's been like this for 24 hours now
Christine
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459 days ago
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Trying to make payment but not workin WHICH MEANS I GET CHARGED MORE INTEREST!!!!!!!!
suzy
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462 days ago
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have had same problem for the past 4 days, tried logging in with Edge as others suggested and guess what it worked for me
Tappers
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462 days ago
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Cannot log in to access my account or place order on mobile app. I have uninstalled app and re installed, no change.
This has been going on all over weekend.
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