Petsmart.com Current Status

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Website: petsmart.com

PetSmart pet stores offer quality pet products, pet food, and accessories. Find pet service locations for pet grooming, dog training, and boarding.

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 Petsmart.com status: NO ISSUES  109 comments
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Admin    •    comment pinned    #
Possibly, redirect from different versions is configured incorrectly on petsmart.com. In this case, use the links below:

http://petsmart.com    https://petsmart.com    http://www.petsmart.com    https://www.petsmart.com


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Guest    •   299 days ago  # 13 June 2025 + 0 -
★ ☆ ☆ ☆ ☆

Constant issues with their desktop and mobile website.
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Guest    •   374 days ago  # 30 March 2025 + 2 -
Uh oh! Something went wrong

I cleaned my browser and all... and no matter what payment form I pick I still get the following message: Uh oh! Something went wrong during checkout. Please try again.
Items from your last visit are in your cart.
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Guest    •   591 days ago  # 25 August 2024 + 0 -

Have not been able to log in for the past hour - unknown error has occurred. Please try again later.
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Guest    •   642 days ago  # 5 July 2024 + 4 -

I keep getting an error code that says uh oh something went wrong please try again later. It will not let me check out. Frustrating..
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Guest    •   691 days ago  # 17 May 2024 + 0 -

Trying all afternoon to sign in to Petsmart. Keep getting "An unknown error has occurred. Please try again later." message. Frustrating.
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Guest    •   715 days ago  # + 0 -

Can not place my order
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Guest    •   724 days ago  # + 0 -

Service currently not available. Please try again later.
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Guest    •   734 days ago  # + 2 -
★ ☆ ☆ ☆ ☆

Too many times it displays an error page ( Something went wrong) and loses an hour of my work ordering!
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Guest    •   736 days ago  # + 0 -

Login not working with correct username and password
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Guest    •   755 days ago  # + 7 -

Uh oh! Something went wrong during checkout. Please try again. Error when trying to checkout
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Guest    •   758 days ago  # + 0 -

Unable to sign in with correct username and password. Even tried changing password, which it let me successfully do, still won't sign in
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Guest    •   766 days ago  # + 0 -
Site and app issues!

Continued problems logging in, and not allowing items to be ordered on website. The phone app is buggy also. Tried to order dog food through both. Payment goes through but there's no email confirmation or record of purchase on both site and app. This has been an issue for a few months.
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Guest    •   773 days ago  # + 5 -

Can’t checkout online keeps going back to cart
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Guest    •   778 days ago  # + 6 -

Won't go through checkout
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Guest    •   794 days ago  # + 3 -

Website was working until I got to my Cart, and then it falls apart. Can't input address/payment/name, horrible.
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Guest    •   804 days ago  # + 0 -

App is not working. Says to update but then just stays white
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Guest    •   810 days ago  # + 0 -

Cannot log in.
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Guest    •   811 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

App isn’t working
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Guest    •   814 days ago  # + 1 -

I’m having the same issue as Kaleigh below. App just spins & spins.
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Guest    •   816 days ago  # + 2 -

It will not let me check out and my cart continues to bug out. Same issues on the mobile app.
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Guest    •   816 days ago  # + 1 -
Can't sign into app

The app says my session expired and I need to sign in again. But when I try to sign in, it gets stuck loading. I checked for an update and the App Store says it updated yesterday (1/11), and that's when I started having this issue.
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Guest    •   821 days ago  # + 1 -

unable to login..."forgot password" link doesnt work either.
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Guest    •   822 days ago  # + 3 -

Unable to checkout. tried numerous times this evening. message says "something went wrong"
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Guest    •   823 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Website not working
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Guest    •   823 days ago  # + 0 -
login fails on web...purchases fail on mobile!

This site has had the same problems for over two years! This is ridiculous! They need to fire whoever oversees the web pages and app coding!
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Guest    •   836 days ago  # + 0 -

Unable to save payment information during checkout process. Server 500 error.
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Guest    •   839 days ago  # + 7 -

When I click "continue to checkout", it shows "Uh oh! Something went wrong during checkout. Please try again."
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Guest    •   839 days ago  # + 4 -

I haven't been able to check out - even with different browsers. Clicking continue to checkout button, redirects to the Shopping Cart.
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Guest    •   843 days ago  # + 0 -

Wont let me order for delivery says ruh ro problem
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Guest    •   843 days ago  # + 4 -

Can’t check out: says “Ruh oh, something went wrong, please try again later” WTH?
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Guest    •   843 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Their login automatically forgets you made an account and password. I know my password is correct, because I have it copy and pasted from my notes on my computer. I requested a new pw change, and saved it in a copied notes, and it still did not recognize my pw. This is completely broken.
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Guest    •   844 days ago  # + 2 -

Trying to checkout. Asked to try later. I’ve tried every 30 min for the last 2 hours. Still no luck
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Guest    •   848 days ago  # + 3 -
Online checkout not working

I kept trying to check out online for about an hour today, 12/11/23, and kept getting "Uh Oh! Something went wrong during checkout. Please try again.". I called the store and they were adamant that the website was working fine and told me to just come in and purchase the items. So annoyed.
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Guest    •   848 days ago  # + 0 -

Service currently not available. Please try again later.

As always
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Guest    •   849 days ago  # + -2 -
Comment is hidden.

Guest    •   856 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Doesn’t work 3/4 of the time. Difficult to navigate the site.
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Guest    •   857 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Checking out was absolutely horrid. PayPal button was greyed out. Tried using the normal button. Kept on fighting me with my card info saying we couldn’t authorize your payment at this time. Tried multiple times at different parts of the day, no luck.
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Guest    •   864 days ago  # + 0 -
Blocked

Blocked from website

Had weird incident where it showed the website loading in slowly then now im blocked no matter what Browser I use or VPN, like NordVPN .
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Guest    •   864 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

I spent hours and had 46 items in my cart for same day delivery and now I cannot connect to your site because of some server problems. What a waste of time!
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Guest    •   865 days ago  # + 0 -
Not a safe site

Be careful, I was trying to place an order, site was acting weird. Put my Venmo card info in and before I placed the order, someone used my card. My phone warned me that petsmart.com isn't a safe site
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Guest    •   875 days ago  # + 0 -

Cannot add alternate pickup person and cannot checkout.
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Guest    •   878 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

processing time is so slow it' unbearable
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Guest    •   878 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Site continually glitches when logging in, which is crucial for repeat users.
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Guest    •   917 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Website almost never allow me to log in
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Guest    •   917 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

I can't process an order easily on this site. It's always down.
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Guest    •   917 days ago  # + 0 -
An unexpected error occurred??

At check out I keep getting an unknown error occurred, try again later. SO sick of it. I cant go into the store because of the stray cats they keep in the plexiglass cages while for adoption, it breaks my heart for them!
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Guest    •   947 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Can't log in because they "no longer support social log in," whatever that means?
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Guest    •   973 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Web site is pitiful. Tried to buy a bag of dog food but my CC is not accepted. Just go out of business already.
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Guest    •   976 days ago  # + 1 -
Can’t log into Treats Account or place order

Will not accept my password and when I request to reset they don’t send the email they say they will to reset the password. Once I go to payment (not logging into my treats account), it says there is an unknown issue with my order
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Guest    •   979 days ago  # + -1 -

cannot checkout, says " Ruh roh! Something went terribly wrong! "
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Guest    •   1018 days ago  # + 2 -

Unable to checkout on petsmart website
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Guest    •   1020 days ago  # + 0 -
★ ★ ☆ ☆ ☆

Always brings you back to cart when wanting to check out
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Guest    •   1021 days ago  # + -1 -
★ ☆ ☆ ☆ ☆

Nothing works
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Guest    •   1026 days ago  # + 0 -
★ ★ ☆ ☆ ☆

If I forget to login before starting my order, everything I add to my cart before I do login is lost, and I have to start over. If I go to the app, the items ARE in the cart, but then I get an error when I try to check out.
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Guest    •   1039 days ago  # + 0 -
Taking payment and not placing the order

App was super slow and then charged me twice via PayPal and never placed the order. Had to go to the website and it finally went through. Now have to figure out how to get the other two charges removed.
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Guest    •   1040 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Website always has an Error at check out!
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Guest    •   1069 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

I cant order. I've been pre-ordering for over a year now and it never works. I either can't enter my card info and end up having to use PayPal to pay, or says I don't have permission to be on that page, or right now when I try to place order it just says error occurred. Try again, over and over. I was about to spend a bunch of money. I might have to look into petco.
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Guest    •   1087 days ago  # + 1 -

Can't login or reset password, so can't buy pet food using the discount. How can you do business with a website this faulty?
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Guest    •   1089 days ago  # + 0 -
Online payment down

Having issues with check out, called customer service and they mentioned the online payment for Mastercard is down right now. Don't bother trying to pay for anything today.
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Guest    •   1090 days ago  # + 0 -
can't get on

It won't let me on the website, but before this it wouldn't let me checkout. said there was a problem. Now I keep being able to get on and off. still can't buy. Also after pay isn't working.
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Guest    •   1094 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

I've used this for many years, but the last few times I tried to log on, it will not work.
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Guest    •   1096 days ago  # + 0 -

Receiving error every time I try to check out
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Guest    •   1098 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

It said my payment couldn’t be processed, but still charged my card. No orders in purchase history. Same thing happened to a friend. They need to fix this terrible app.
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Guest    •   1111 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Tried to make an order three times and was charged on my account but no order was placed due to “oh oh something went wrong”. What the heck!!
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Guest    •   1159 days ago  # + 0 -

Unable to navigate or log into my petsmart account on android tablet and windows pc
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Guest    •   1165 days ago  # + 0 -
★ ★ ☆ ☆ ☆

Keeps saying I can’t access it from my phone server? Super frustrating, abandoning my cart and going to Petco.
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Guest    •   1168 days ago  # + 0 -

checkout payment error.
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Guest    •   1168 days ago  # + 0 -
CHECKOUT PAYMENT ERROR ISSUE

CHECKOUT BROKEN in app and online! Unbelievable! I’ve been trying to checkout for a week and keep getting the payment error message despite trying 5 different payment methods! How can such a big company not fix their e-commerce system?
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Guest    •   1172 days ago  # + 1 -
"Uh oh! Something went wrong during checkout. Please try again."

"Uh oh! Something went wrong during checkout. Please try again."

This has been happening for the past two days. Using gift card as payment.
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Guest    •   1172 days ago  # + 8 -

Cannot complete an order. Keep getting an error, "Uh oh! Something went wrong during checkout. Please try again." Have been trying all day.
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Guest    •   1173 days ago  # + 0 -

Trying to look up my account web says it doesnt support social sign in not sure what that means
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Guest    •   1174 days ago  # + 1 -

I haven’t been able to add my order for over a month so frustrating when I live 2h out of town!
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Guest    •   1174 days ago  # + 4 -

Receiving error message all day both on website and app... Uh oh! Something went wrong during checkout. Please try again.
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Guest    •   1178 days ago  # + 1 -

Not accepting credit or debit cards. Not issue with banks
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Guest    •   1222 days ago  # + 0 -

Searching leads to blank screen, selecting an item kicks me out, cart suddenly empty in the middle of shopping
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Guest    •   1236 days ago  # + 0 -
★ ★ ☆ ☆ ☆

I spend thousands of dollars here, but no more. They cannot fix their app/website and keep it working properly
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Guest    •   1244 days ago  # + 1 -
★ ☆ ☆ ☆ ☆

Suppose to get 25% discount when you spend $60+. Suppose to be automatic. Site will not give me discount and my order is $96+.
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Guest    •   1246 days ago  # + 0 -
★ ★ ☆ ☆ ☆

The Petsmart.com gift card reader does not work properly. It will say that your Petsmart gift card is invalid even though it shows the money is on the card when you check the gift card balance. It took me trying everyday for ten days before it accepted the gift card.

Now my sister has given me another Petsmart gift card, this time just $25, and the Petsmart.com gift card reader is doing the same nonsense again! Even if I get the website to eventually accept the gift card, I will never deal with Petsmart.com again.
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Guest    •   1275 days ago  # + 0 -

petsmart app and website broken, cant make appt please fix
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Guest    •   1275 days ago  # + 0 -

can't log into my PetSmart account if there's something wrong fix it I need to place an order
An unknown error has occurred. Please try again later.
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Guest    •   1276 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

The website is constantly screwed up, and my store is always out of stock on the things I need.
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Guest    •   1295 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

I can never access the site directly online, despite numerous password changes. It's nuts!
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Guest    •   1303 days ago  # + 0 -

Cant check out. The website and the app will neither one go past the address page. My gift card will not apply either. Does this website EVER work? I left chewy because the order online then pick up same day was convenient but this is stressful NOT convenient
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Guest    •   1306 days ago  # + 0 -

Cannot add items to cart
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Guest    •   1337 days ago  # + 0 -

Unable to checkout via app, iPad and PC computer.
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Guest    •   1364 days ago  # + 0 -

Ok folks. Here's the easy answer to your login problems. First understand petsmart programing doesn't understand Safari (that's so 60's !!!). Just download the Vivaldi Browser (Bravo might also work.....takes just a few minutes to do that and set up), enter the website address, and bingo, you'll be able to sign in. Other browsers might also work. I once had to do this with the Wasted Management website, too.
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Guest    •   1387 days ago  # + 0 -

Any button I press does nothing. It’s not frozen, just non functioning buttons. Same issue on both MacBook & iPhone. Could be an issue with the website functioning with safari. Any other website works.

UPDATE: works on Chrome but not Safari
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Guest    •   1393 days ago  # + 0 -

Can't check out, been trying since 6/14/22
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Guest    •   1393 days ago  # + 0 -

wont let me create an account
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Guest    •   1411 days ago  # + 0 -

Mine opens then just goes off as soon as I click anything
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Guest    •   1424 days ago  # + 0 -

Can't place an order online or on the app.
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Guest    •   1427 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Worst app ever!!!!!! Can’t check out, can’t use codes. Why don’t you fix your app that you want customers to be using so badly.
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Guest    •   1435 days ago  # + 0 -

Will not let you login. Keeps saying "unknown error" and to try again. Have tried for over an hour and have officially given up.
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Guest    •   1441 days ago  # + 0 -

After I click on a item the website just freezes
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Guest    •   1442 days ago  # + 0 -

Trying to check out and just keeps me on check out screen,
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Guest    •   1442 days ago  # + 0 -

Blank screen when item clicked
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Guest    •   1465 days ago  # + 0 -

Dosent work for me, click on items and goes blank. I tried a lots of different times and it never worked for me.
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Guest    •   1488 days ago  # + 0 -

I have been trying to check out for over an hour. Even calling their customer service line did not help because they said "it's glitching" and to "keep trying". Then I thought to myself, "I bet if I donate to their charity on the cart page, it will probably work." (*being sarcastic). Guess what! When I donated $1.00 to Petsmart Charities, suddenly the glitch was fixed and and lit et me check out as usual. "Donate or don't buy!! " apparently. I am guessing that it the field is set as a requirement by mistake in order for the software to move on to Checkout. They might want to fix/rethink that because, while it's great to donate, I bet that 99% of users will give up and just go to Petco or other online options.
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Guest    •   1496 days ago  # + 0 -

Website hasn’t worked for me in months. I’ve tried the website and the app. I can add products to the cart on the app but will not let me check out. I called Petsmart customer service. They claim they have not had anyone else call with an issue and it’s working fine on their end.
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Guest    •   1509 days ago  # + 0 -

Cannot get anything I click on to work.....??? What is going on???
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Guest    •   1521 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Images don't load. Consequently, I purchase nothing from website and always look my points. I'm not going to buy what I can't see.
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Guest    •   1530 days ago  # + 0 -

I’m having the same problem!! I order on this app a lot! Never had this problem until recently! Someone fix it!!!!
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Guest    •   1532 days ago  # + 0 -

This app can be extremely disappointing- you can shop but you cannot checkout! What sense does that make?????
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Guest    •   1533 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

website is down
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Guest    •   1537 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Can’t login to place order
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Guest    •   1573 days ago  # + 0 -

Trying to order crickets they are .9 cent each for 60+ I’m ordering 100 crickets the price says $12 and the total says $180.
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Guest    •   1574 days ago  # + 0 -

Pages will not load for individual items. Not on my PC, android phone, or Mac.
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Guest    •   1623 days ago  # + 0 -

Orders will not process through app or website
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Guest    •   1655 days ago  # + 0 -

cant login today
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