Shell.com Current Status

*Current Status is based on reports from UpdownRadar users and social media activity data

Website: shell.com

Shell is a global group of energy and petrochemical companies. Learn more about Shell on our global website.

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Is Shell.com down today April, 2024?

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 Shell.com status: NO ISSUES  41 comments

Shell.com problems for the last 24 hours


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Admin    •    comment pinned    #
Possibly, redirect from different versions is configured incorrectly on shell.com. In this case, use the links below:

http://shell.com    https://shell.com    http://www.shell.com    https://www.shell.com


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Guest    •   48 days ago  # 1 March 2024 + 0 -
★ ☆ ☆ ☆ ☆

No internet and no explanation, no customer service, how do I cancel my contract
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Nick Beever    •   48 days ago  # 1 March 2024 + 0 -

No internet, no customer service, but tied by a contract so they can sue me for not paying for something that doesn't work
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BiggaFEAL    •   71 days ago  # 7 Feb 2024 + 0 -

Where has the Internet gone? Is this because Alan won and beat Stephen hawking? Or a different reason?
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Ken    •   85 days ago  # 24 Jan 2024 + 0 -
Shell Energy website diown

Shell Energy Coming up with the following message
Oops... something went wrong
Our website and phone lines are really busy today.
We apologise for this inconvenience. Please try again later.
Alternatively, if you want to send us a meter reading, you can submit it here.


(An earlier message just said that they are "experiencing problems and working to fix them"

Apart from this current problem I have experienced many other problems with Shell and their systems.Their customer service is the pits and those who work in Shell's customer service have a very lose association with the truth and their IT systems are full of bugs).
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Tazz    •   92 days ago  # 17 Jan 2024 + 0 -

Shellenergy.co.uk
Email problems - No contacts showing & email conversation is not showing either
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Emma Jones    •   103 days ago  # + 0 -

No internet with shell red light. No internet since tea time last night
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Vic    •   128 days ago  # + 0 -
Constant connection issues

Broadband down consistently for weeks. Happened previously and it was remedied for a short period of time but now is faulty again. Shell try to blame the customer for their connection issues. Do not recommend. It was originally owned by Post Office and service was much better.
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Ptolemy    •   150 days ago  # + 0 -
ShiteServiceAgain

My broadband has spent more time down than connected, what is the process for getting this company reported for supplying a product not fit for purpose.
How can you report a problem when the problem is you, your server not connecting and therefore not allowing connection.
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Guest    •   176 days ago  # + 0 -
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Awful. Broadband regularly going down. Nothing on twitter etc to inform customers. Routers are shockingly poor.
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Suzanne    •   187 days ago  # + 0 -

Not happy as in credit by a significant amount and system will not allow me to request a refund
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Zita Coles    •   188 days ago  # + 1 -

My energy acc keeps flickering to when loading..can't access my account.....
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Kate    •   188 days ago  # + 0 -

can't log into my energy account flickering when loading....past few days now.
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Lynette Murphy    •   211 days ago  # + 0 -

Had no Internet for 24 hours. I'm disabled and struggling to find any answers as to what I can do to sort it out.
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Guest    •   219 days ago  # + 0 -
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Very poor broadband speed, often just goes off for hours or days, no reasonable explanation. No offer to discount payment or compensate! For shame Shell Energy. Let's hope Octopus is better!
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Ian McLaughlin    •   219 days ago  # + 1 -
Appalling broadband and service!

I can concur with all comments, appalling internet from shell energy, crap broadband, crap customer service, quick to contact over payment though! Hoping for better now Octopus own it!
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Guest    •   222 days ago  # + 0 -
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Brooadband down for 10 days
No reason given
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Jane p    •   238 days ago  # + 0 -
Intermittent internet

Our internet has been slow and freezing for last two weeks yesterday worked in am then went off all day . 21.8.23 Intermittent not good when you are in the middle of something important. Cambs area
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Kay FJ    •   240 days ago  # + 1 -
Shell Internet down in SO32 2

Internet's been down since this morning, 22.8.23. Reported to Shell Broadband and been through checks of our equipment and no problem here. Now waiting for whoever (Shell? Openreach?) to identify and fix the fault wherever it is. Don't these providers realise how important an internet connection is these days, particularly when we're expected to access services for virtually everything online?!
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Guest    •   253 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Their broadband is atrocious. When it actually connects it's a snail pace. Not fit for purpose.
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Becky    •   260 days ago  # + 0 -

No internet been up and down for days had enough
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Really peeved    •   283 days ago  # + 0 -

Broadband from about 2.30
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Mark ross    •   286 days ago  # + 3 -

No internet today
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Guest    •   301 days ago  # + 1 -

Lost internet from 14.30 hrs today still not up and running. She’ll new customer only been here two weeks
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Guest    •   316 days ago  # + 0 -
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Website is dreadful - constant requests to verify cookies. Site today showing no access to login.
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Sarah    •   318 days ago  # + 1 -

Internet has been down since 2:30 today, when is it getting sorted.
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Kay    •   328 days ago  # + 1 -

Well all I can say is 'Shell' I'm moving on and already signed up elsewhere!
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Guest    •   328 days ago  # + 1 -
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Broadband down. Contacted them two days ago. Still nothing done or said since then. Broadband still down. Customer service absolutely no help either.
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Guest    •   368 days ago  # + 0 -
★ ★ ★ ☆ ☆

Transfer from PO Broadband was a complete pigs ear, they prpbably could not have done a worse job if they had tried.
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Phil B    •   368 days ago  # + 0 -

Broadband down since 13th April 23. Customer Service says Openreach problem with IP Addresses.
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Lil    •   406 days ago  # + 1 -

And down again
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Lil    •   423 days ago  # + 0 -

Down yet again. Every day it goes down
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Linzi    •   425 days ago  # + 1 -

Is she’ll Wi-Fi down
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Guest    •   425 days ago  # + 2 -
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Said Wi-Fi would be working 48 hours now say next Tuesday.
Joke of a company
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Guest    •   471 days ago  # + 0 -
★ ☆ ☆ ☆ ☆

Been trying to make a card payment online with no luck for the last 3 weeks on the PC and mobile for a company that makes millions. You would think it would be up and running
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Guest    •   498 days ago  # + 0 -
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Since PO takeover am paying more for supposedly better service which is actually worse :(
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Guest    •   498 days ago  # + 0 -
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I live in weston-super-mare, somerset, england. Shell energy broadband and phone line has been down for 3 days nows due to a shell external fault. Please can you fix it Shell.
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Steve    •   499 days ago  # + 0 -
Cannot login all day

Unable to progress beyond the Choose Account page, it just reloads that page. Tried 2 browsers and clearing cache and cookies. Only logging in to see my bill, why can't they simply send it as a PDF with the e-mail they send out advising the bill is ready.
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Guest    •   512 days ago  # + 0 -
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No Internet!!!!!
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Guest    •   525 days ago  # + -1 -
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No log in accounts working
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Andy    •   526 days ago  # + 0 -

Pr1 0jt not working again. Seems too regular an outage to be accepable
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Marta    •   587 days ago  # + 0 -

Is not working on N7 6RA
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