Superdrug.com Current Status

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Website: superdrug.com

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Forum & Comments (49)


How do you rate your experience with Superdrug.com?

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 Superdrug.com status: NO ISSUES  49 comments

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Admin    •    comment pinned    #
Possibly, redirect from different versions is configured incorrectly on superdrug.com. In this case, use the links below:

http://superdrug.com    https://superdrug.com    http://www.superdrug.com    https://www.superdrug.com


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Guest    •   56 days ago  # 12 September 2024 + 0 -
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Website is constantly crashing. Also unhelpful customer service staff
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illu    •   104 days ago  # 26 July 2024 + 0 -
illu

CUSTOMER SERVICE +1 (805)-3O8 OO4O PHONE NUMBER +1 (805)-3O8 OO4O
CUSTOMER SERVICE +1 (805)-3O8 OO4O PHONE NUMBER +1 (805)-3O8 OO4O
CUSTOMER SERVICE +1 (805)-3O8 OO4O PHONE NUMBER +1 (805)-3O8 OO4O
CUSTOMER SERVICE +1 (805)-3O8 OO4O PHONE NUMBER +1 (805)-3O8 OO4O
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Chris    •   218 days ago  # 3 April 2024 + 0 -

Web chat not working and Superdrug no longer taking telephone calls so how do you deal with a problem you have?
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Guest    •   254 days ago  # 27 Feb 2024 + 0 -
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Website extremely slow taking 20 se ones to load a page before you can use it
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Jay    •   271 days ago  # 10 Feb 2024 + 0 -

Mobile Internet not been working for hours in liverpool
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Jay    •   271 days ago  # + 0 -

Internet gone offline Liverpool get it back on.
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Catherine    •   273 days ago  # + 0 -

Dashboard not loading, I am unable to stop or change my plan
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Lian    •   282 days ago  # + -1 -

Superdrug mobile site down. Can't register a new sim, log in, despite password changes
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Sarah    •   285 days ago  # + 0 -
Superdrug Mobile login in

Superdrug mobile login not allowing access. Saying email or password not correct. Did a reset like I had forgotten password and still unable to access account
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Guest    •   288 days ago  # + 0 -
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Valid vouchers in the app that can be used in store, but it doesn't work on the own brand products stated on the voucher. Staff no help and one of them was quite bothered that she had to look into the issue. She didn't help & was aggressive in her manger. No phone or email contact for their customer service. Should have chat but it keeps crashing due to demand: been like this for 7 days now. Only option is WhatsApp & Messenger, which I do not have. Superdrug need to pull their socks up regarding their staff and the accessibility of their customer service.
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LizaA    •   299 days ago  # + 0 -

Can’t place an order
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Veejay    •   316 days ago  # + 0 -

Can't check out
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Ram    •   342 days ago  # + 0 -

Can’t check out
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Guest    •   362 days ago  # + 0 -
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Very user unfriendly website. Difficult to find what you are looking for.
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Guest    •   412 days ago  # + 0 -
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I can't pay/ check out
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Sandra Jones    •   416 days ago  # + 0 -

I can't check out with my deliver address it keeps saying default address
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Ceri    •   452 days ago  # + 1 -

Unable to make payment so can't check out
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Kimberley    •   452 days ago  # + 3 -
Unable to check out

Cannot checkout, does not bring up form to input payment details, just a tickbox to add a new card. No option to pay by other methods either e.g Paypal. Have tried multiple browers on phone and laptop.
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Sunshine    •   452 days ago  # + 3 -

Cannot make payment
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Guest    •   456 days ago  # + 1 -

Won’t process payment. Keeps giving me error message. All details are correct. I’ve tried multiple times within the last 30 mins.
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Guest    •   480 days ago  # + 0 -

Site isnt logging in for me. Ive restarted my pc etc just in case it was a glitch and done cookies etc but still notable to log in log.
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Guest    •   530 days ago  # + 0 -
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Rubbish, superdrug website never works. Slowest website ever, why? Going to superdrug today, but can't see the perfume offers before l go
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Guest    •   533 days ago  # + 0 -
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It's almost usually impossible to reach.
I wouldn't even contemplate buying online with them, yet it's a shop I love because of their offers on make up brands.
Don't know what the problem is, it's not just my own mobile, it's anywhere I try to reach the website from.
Won't bother trying again
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Guest    •   538 days ago  # + 0 -
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Absolutly rubbish website. Freezes, crashes and totally irratic. I'll go to boots instead.
I see comments going back more than a year. If you want to succeed, do something about it. Customers have a lot of choices.
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Guest    •   543 days ago  # + 0 -
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Just keeps directing me to app which is awful
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Mandy    •   560 days ago  # + 0 -

Website won't let you checkout
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Guest    •   568 days ago  # + 1 -
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Website constantly down - can’t add anything to basket!
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Craig    •   569 days ago  # + 1 -
Won't let me do anything

The website is somewhat not working because I can't sign in or reset password or do anything in wales. It isn't working correctly due to you also not being able to checkout or buy anything
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Alan    •   605 days ago  # + 0 -

So slow and not working in Peterborough
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Caroline    •   605 days ago  # + 1 -

Website won't let you checkout at superdrug 13.3.23
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Aisha    •   611 days ago  # + 0 -

Superdrug app down in London England.
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Lynn Rothwell    •   614 days ago  # + 1 -

cannot put anything in basket.
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Graham    •   618 days ago  # + 0 -
Go straight to Amazon if I were you!!

Such a poor website, so slow, try and add things to the basket and the page just hangs there but once refreshed you realise it’s been added to basket. Can’t get past the select store to collect page. Sorry Superdrug, this sale now gone to Amazon. They’ve got a reliable website
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Guest    •   619 days ago  # + 0 -
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Always sooooo slow
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Guest    •   649 days ago  # + 0 -
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Soooooo slow and frustrating to use, you lost a sale went onto Amazon instead. There is no way of knowing if the page is working or stuck...sort it out pleaseeeeeeee
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Guest    •   674 days ago  # + 0 -
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There website is very slow sometimes not working at all these few wees
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Margaret Boyle    •   700 days ago  # + 0 -
Do not use online service

I put through an online order to pick up in store, this has remained in process now for 24hours store has no record and my account has been debited. Totally impossible to contact customer service. I will need to contact my bank to recall amount. Terrible online service do, will not use again, total waste of time.
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Guest    •   704 days ago  # + 0 -
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There has been problem with website for months now, unable to add items to shopping basket, have not been able to use superdrug anymore
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Tab    •   711 days ago  # + 0 -
Website-Superdrug not working for days.

Been trying to load Superdrug official website for days now and if the page does load then it freezes or you cant add items to basket..pages wont change..same issues with Debenhams website too but every other store I know of works online just great. Superdrug needs to sort this issue sooner than later or they will have so much lost revenue I guess
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Christine    •   711 days ago  # + 1 -

I have tried 4 times to check out. 4 different verification codes sent to my email but still cannot checkout
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Guest    •   718 days ago  # + 0 -
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Dreadful. Not able to view products or order. Products and information flashing for 2 seconds then disappearing
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Annie    •   723 days ago  # + 0 -
Payment difficulties

Having problems after verifying my bank details - putting in code from bank security etc. Payment still then fails - have tried a few times. A little concerning.
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Gailo.57    •   731 days ago  # + 0 -
No response.

Keeps saying my password or signing in is incorrect. Its not. Tried to re set password via email request.( seveal times). No response. You cant even ring (disconnected now).So tried live chat. Not working. I do not have social media so cant tweet. This has gone on for 48hrs . What happened to speaking to a human on the end of a phone without being locked OUT.
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Jay lowze    •   743 days ago  # + 1 -

I'm trying to order online via the website, but it won't allow me to add anything to my basket. So i download app and I can't even get to log in - it's just hanging. This is pretty typical
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Guest    •   744 days ago  # + 0 -
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Would help if l could shop online, but at the moment I they are not responding and it's impossible to get through.
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MizAnthropy    •   757 days ago  # + 0 -

I have never known a national (international?) company to have such a consistently poor website as Superdrug.
Honestly you should be embarrassed by the performance.
I wouldn't like to think about how much money you must have lost purely by the ineptitude of your site.
Whenever I find your site working I am astonished.
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Guest    •   802 days ago  # + 0 -
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soooooooo slow
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Guest    •   833 days ago  # + 0 -
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Always get slow. Search doesn’t work now. While I search it goes back to original page where it shows postage extra. Utterly disappointed
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Jane Vanoestren email jvanoestren@yahoo.co.uk    •   835 days ago  # + 0 -

I did got my email and my password is correct I try open Apple store apps try Superdrug app say sorry ! something wrong black box
Click box I click Superdrug app try again still same what happen something wrong my apples store app same like your Superdrug app sorry ! Same wrong something wrong saw pop o.baed655f.1658862272.d1a6733 pop see like I click Superdrug app same saw black box I click again is still not right what happen like that again ? I am deaf I don’t know I never see like this happen Superdrug I don’t know apples store app ?. Could something ? Ipad and iPhone or Apple Mac ???? laptop u let me know something wrong I will ask apple’s store shop ? I never like this before stranger ?


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